Customer Care & Billing –Revenue

Assurance Management

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Revenue Assurance Management –Introduction

Revenue Assurance Management : TAM Application Areas

RAM with Telco CC & Billing Solutions

CC & Billing - RA Support Functions

CC & Billing – RA Operations Functions

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TM Forum definition for Revenue Assurance : Revenue Assurance is the collection of

data quality and process improvement methods that reduce leakages, improve profits,

revenues and cash flows without influencing demand.

Revenue Assurance Management

Manage RA

Operations

Support For RA

Manage RA

Framework

• RA Framework : Policies & measurable controls to

manage the risk of RA within the revenue chain

• Manage RA Operations : Measure the performance of

RA management at defined control points and report

for abnormalities

• RA Operations Support - Managing requirements for

infrastructure to support the RA operations, processes

monitoring and Reporting

Courtesy : TM Forum

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• Detection of data discrepancies between systems

• Detection of data integrity and correctness

• Rating and Billing Verification

• Investigation of revenue leakages

• Finding & correcting their root cause

• Grouping and classification of leakages

• Equipment and system testing

• Trouble Reports and Alarms

• Automation of revenue assurance controls and data collection

• Automation of leakages correction

• Generation of revenue leakage reports

Revenue Assurance Management: Application Areas

Courtesy : TM Forum

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RAM with Customer Care & Billing Solutions

• Mediation - Usage Record Processing Controls

• Rating - Suspense Management , Error Reprocessing & Re Rating

• Billing – Accruals, Abnormal Analysis & QA

• Contracts – Back Dated Contracts

• Product & Services – Approval Controls

• Work Order Processing & Provisioning –Scheduling for future dates

• Collection, Credit Control & Voucher Reconciliations

• Fraud detection based on Usage Analysis

• Reports

• RA Control Points & KPI definition

• RA Control Monitoring & Tracking

• RA Reporting

CC & Billing :- RA Support Functions

CC & Billing :- RA Operations Functions

Courtesy : TM Forum

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CC & Billing : RA Support Functions

• Fraud Management

• Usage Analysis

• Revenue Analysis

• Rating - Suspense Management

• Error record Rejection

• Bulk & single Edit

• Error Rating

• Re Rating

• Billing -

• QA Billing

• Accruals for revenue projections

• Bill analysis based thresholds

• credit control billing

• Bill Suspense Management

• Trouble Ticketing

• Tracking of complaints, recurrence rates

• Mediation - Usage Record Processing Controls

• File Sequence Check

• Block Sequence Check

• Record Sequence check

• Work Order Processing & Provisioning

• Processing work order with future date options

• Rollback of previous order steps in case of provisioning failures

• Provision for checking area feasibility against device, network.

• Product & Services -

• Approval Controls

• Auto Re Rating for back dated plan changes

• Credit Voucher

• Approval mechanism for vouchers above specific thresholds

• Inventory Management –Reconciliation

• Cross controls on cost of inventory item against the service & plan

rates

• Reconciliation with order management on free inventories

• Collections

• Credit Control

• Dunning

• Prepaid Voucher Reconciliation process across value chain

• Reports –

• Revenue Reports

• Usage Reports

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CC & Billing : RA Operations Management

• RA Control Points & KPI Definition

• Control points definitions - Control Points are set of identified process touch points within the system or between systems where

inter exchange of revenue, usage data happen. Eg controls includes

• Mediation – Network

• Provisioning – Network

• Mediation – Rating

• Rating – Billing etc..

• Rating Process

• Trouble Ticketing

• KPI definition - involves a set of parameters against each control points which will provide lower, higher thresholds of limits.

Sample KPIs includes

• % of misaligned customer records against different systems

• % of customer bills adjusted in a bill cycle

• RA Control Monitoring & Tracking

• Processes defined within the system against each control points which pull data from respective control streams to perform

reconciliation or comparison to identify mismatch , errors.

• RA Reporting

• Reports on both RA control monitors and KPI variations. Eg:

• CDR Reconciliation Report: Starting from Mediation, rating to Billing system evaluate the CDR missed out in each stage.

CC & Billing : RA Operations Functions

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Thank you

Biju M R

Functional Architect - OSS & BSS

bijumr@outlook.com

+8978213693

http://in.linkedin.com/in/bijumr/

Industry & Functions Practiced- Telecom (CME) ~ Utilities ~ BFSI Pricing & Billing ~Cloud & Datacenter Billing ~ Logistics & Ports Billing