Telecom OSS
Transcript of Telecom OSS
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OSS Essentials: Support SystemSolutions for Service Providers
Kornel Terplan
7.4 Best of Suite Products for Customer Care and Billing
7.4.1 Design of a New Billing System
7.4.2 Convergent Billing Platform (CBP) from ADC-Saville Systems
7.4.3 Ensemble from Amdocs
7.4.4 Infranet from Portal Software, Inc.
7.5 Best of Suite Products for Order Processing and Provisioning
7.5.1 Telecom Business Solution from MetaSolve
7.5.2 Service Fulfillment Products Suite from Nortel/Architel
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7.4 Best of Suite Products for
Customer Care and BillingThese processes face customers, require:
availability of real-time data friendly UI
capable of self-care able to support customer relationship
management
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7.4.1 Design of a new Billing System
There are four main steps:
1. Extract data from existing database.2. Translate to new database structure.
3. Import data to new database.4. Run applications against the new database.
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7.4.1 Design of a new Billing System
Difficulties in database conversion:
not all data is accurate. data may be incomplete.
not all data can be audited. data is used almost everywhere within
organization, impacts every department.
will be resisted in the beginning. database not clean due to add-on, patchwork
development and maintenance.7601010 Advance course in network based automation7601010 Advance course in network based automation Nik SallehNik Salleh 1 December 20031 December 2003
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7.4.1 Design of a new Billing System
Project Management Task force
to recognize the magnitude of the conversiontask.
to assess the impact of the changes. to ensure that the organization is ready for the
new billing system.
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7.4.1 Design of a new Billing System
Benefits of database conversion:
opportunity to clean the database. therefore, old database shouldnt be forced
into the new billing system.
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7.4.1 Design of a new Billing System
Typical data to be included in new billing system:
Subscriber details (names, addresses, paymentinformation, etc.) Contract details (dates, services, process, discounts,
etc.) phone numbers accounts receivable transactions history of customer with the service provider
billed & unbilled usage customer contract history including usage patterns
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7.4.1 Design of a new Billing System
Priority components in the billing system development: Network interfaces - for critical tasks of activating
customers, provisioning services, and collecting usagedata. Customer facing interface customer service
representatives must always have access to necessaryinformation.
Business interfaces interfaces with banks, credit cardcompanies, external agencies. For collecting revenues,printing bills etc.
Financial interfaces interfaces to internal financialsystem. Ensures that the billing system integrates intothe corporate accounting and management controlprocesses.
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7.4.1 Design of a new Billing System
Testing should use copies of live data from the old
system to realize the unexpected data gaps to realize the inaccuracies that will cause
problems because those occurrences cannot be
replicated by simulated data
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7.4.1 Design of a new Billing System
Three approaches to conversion:
1) Trial runs using friendly customers or test customers should be as realistic as possible resembles normal business environment test business scenarios from end to end of
billing process provides opportunity to fine-tune the billingsystem
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7.4.1 Design of a new Billing System
Three approaches to conversion:
2) Pilot runs a limited live implementation of the full system
appropriate only when suitable limitations canbe applied, such as, by geographical area or portfolio segment.
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7.4.1 Design of a new Billing System
Three approaches to conversion:
3) Parallel runs a fail-safe approach to conversion. old billing system is fully maintained until the
new system is fully proven. but it is expensive, requires more resources,
for maintain existing system and also for familiarizing with new system.
requires maintenance of old and new
business processes.7601010 Advance course in network based automation7601010 Advance course in network based automation Nik SallehNik Salleh 1 December 20031 December 2003
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7.4.1 Design of a new Billing System
Training should be planned in the development
process: to build confidence in the new billing system identify and train key users within each functional
area of business process key users should also be involved in testing and trials
Basic conversion processes may be simple, but the actual execution is complex, due to theinterdependencies of billing systems with other business processes .
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7.4.2 Convergent Billing Platform (CBP)
from ADC-Saville Systems Billing and customer care solutions in one
platform. Depository of corporate data on all aspects of
customer relationship. Enables network operators to create customer
value to respond to future marketing challenges to capitalize on new markets
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7.4.2 Convergent Billing Platform (CBP)
from ADC-Saville Systems enables service representatives to communicate
with customers and respond to them from onesystem. Enables service providers and network
operators to access critical data customer data
network data marketing data financial data
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7.4.2 Convergent Billing Platform (CBP)
from ADC-Saville SystemsBenefits:
Maintaining customer information and service profiles. Recording customer interactions in a contact log and forwarding action
items to department or users. Delivering service to customers in near real-time (under 1 hour).
Creating trouble tickets and dispatching them to the correct workforcefor resolution.
Billing, discounting, and providing supplementary information accordingto the preference of individual customer.
Enabling service providers and network operators to modify prices andintroduce products specific to customer segments.
Discounting customers according to their value to the corporation andaccording to the margins associated with product lines and offerings.
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7.4.2 Convergent Billing Platform (CBP)
from ADC-Saville Systems Enables integration of charges from multiple service providers into
one service.
Offers customized consumer accounts and verifies credit, enablingeasy customer service and the ability to upsell new services. Companies have an automated connection to third-party providers
delivering new services, and can confirm service delivery. Marketing manager module to enable new products and services to
be developed in under an hour. Easy handling of events like processing of call detail records and
one-time activation charges. The software also offers a multi-switch interface, flexible rating
schemes, and near real-time billing for multiple products andservices.
http://www.tmcnet.com/articles/itmag/0400/0400roundup.htm#3
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7.4.3 Ensemble from Amdocs
Principal feature: Use of advanced technology
object oriented design, rule-based applications, web-enabling, client/server,three-tiered architecture
Modularity carrier can choose only modules and applications to meet current business
needs Scalability
supports unlimited growth without having to modify the software architecture uses parallel and multithread processing
Flexibility rule-based, table-driven architecture allows flexible definition of switch inputs,
new services, price plans, rating rules, discount schemes, bill formats. online table facility enables frequently changing business variables (e.g. rate per
unit, sales commissions) to be modified and applied immediately.
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7.4.3 Ensemble from Amdocs
Features and functions of the Internet Administration Framework (IAF): Service management module
provides flexible platform for defining and registering new services using dynamic attribute model and provisioning data collectors (PDCs)
PDC allows service providers to add new services without coding delays and
download, operates like a plug-in. Product console
can create product offerings, pricing, and bundles quickly through web-basedGUI
Rule-based rating engine Allows complex rating rules in a simple logical manner.
Customer care module Customizable html interface application for customer service representatives
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7.4.4 Infranet from Portal Software, Inc.
Can rapidly develop, price, and provision new services.
Real-time architecture allows business operation to beperformed end-to-end (from data input to final storage indatabase) in real-time.
Open architecture allows customization and integration(via its API) with other Internet and enterpriseapplications (customer care, call center etc.)
Supports emerging market opportunities such as privatebranding, application hosting (ERP, sales forceautomation, etc.), online content publishing (real-timeaccess to content; supports DRM)
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7.5 Best of Suite Products for Order
Processing and Provisioning Combine multiple processes into a chain using
workflow principles. Using existing workflow concepts from Oracle,
HP, Vitria.
Implement order processing and provisioningaround the workflow concepts.
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7.5.1 Telecom Business Solution (TBS)
from MetaSolveConsists of subsystems:
Work management Brings together the work pieces from subsystems.
Data management In relational data model Contains business objects, their business
relationships, business rules.
OSS gateway management Supports exchange of information to internal and
external systems.
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7.5.2 Service Fulfillment Products Suite
from Nortel/Architel Architel OSS products
service fulfillment capabilities - order management, inventory management,design/assign, service activation, OSS
interconnection. CORBA-based interfaces (open architecture)
3rd
parties customer care and billing fault, performance, traffic, SLA management
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