Telecity Corporate Overview

Security | Reliability | Connectivity | Expertise

company

TelecityGroup – Europe’s leading network independent data centre provider

TelecityGroup: where content meets connectivity 03

Headquartered in London, TelecityGroup operates data centres located in prime positions across Europe for commerce and connectivity, including Amsterdam, Dublin, Frankfurt, London, Manchester, Milan, Paris, and Stockholm. From colocation to fully managed hosting environments, we offer a suite of premium data centre and associated IT and internet services that are designed to meet organisations’ evolving needs for scalability, flexibility, efficiency, security and connectivity.

Our secure, resilient data centres house mission critical technical, web and internet infrastructure under one roof. By serving as secure locations for IT infrastructure, our data centres enable you to run, store, share and distribute applications, content and media effectively.

Highly connected data centres For many organisations, the effort involved in building, owning and managing their own data centre infrastructure and supporting services is an expensive diversion from their core competence. TelecityGroup offers an efficient, cost-effective and pan-European alternative.

Built to the highest industry standards, TelecityGroup’s data centres operate with a number of sophisticated features to offer comprehensive levels of physical and environmental resilience. These include:

• Fully-redundantandresilientpowersupplies

• Extensivephysicalsecurityincludinground-the-clockmonitoring,controlled access using biometrics and visual identification

• Highly-sensitivefiredetectionandprotectionsystems

Exceptional customer experienceWe believe in delivering the best possible experience to all our customers. To this end, we have invested heavily in our frontline staff: over 80% of our employees are in customer facing roles and their primary concern is the delivery and support of your business-critical data centre services. These experienced and responsive employees are available 24x7 to deal with all issues ranging from implementation and provisioning, through to maintenance and support, throughout the project lifecycle.

Services: Colocation to managed hostingTelecityGroup offers a full range of core data centre services to meet your specific needs. These include:

• Colocation services: secure, resilient, and fully redundant facilities forcompanieslookingtohousetheirmission-criticalequipment

• Flexible power densities: our facilities are designed to support awidediversityofpowerrequirementsofferingupto20kWpercustomerrack

• Managed hosting: bundles of the best-of-breed hardware, security, storage, connectivity and monitoring services with ongoing management

TelecityGroup is the leading provider of premium, network independent data centres in Europe. We offer a range of flexible, scalable and highly connected data centre and value-added services to all types of organisations. Our services are supported and delivered by highly experienced staff who are on site 24x7.

“Boththequalityofthedatacentreandthesupportprovided by TelecityGroup’s engineers help us deliver excellent IT services for our customers and strengthen ourmarketleadershipinIToutsourcing;awin-winsituation for us.”

Paul van Roozendaal Managing Director, CSC

reliability

TelecityGroup

“ Our customers choose us because of the state-of-the-art facilities and enterprise-classnetworkweofferthem,anditwasimportanttoreplicatethissamehighstandard in Europe. TelecityGroup is highly regarded for both its premium data centres and operational expertise. As well as being housed in the most advanced data centre in Europe, our customers will benefit from local connectivity to Tier-1 providers and a 10GBprivatefibreinterconnectbacktoThePlanet’scorenetworkintheUSA.”

Douglas J. Erwin Chairman and Chief Executive Officer, The Planet

connectivityAdditional IT and connectivity servicesTo complement our core data centre solutions, we also provide a wide range of value added services. From online securitytonetworkservices,TelecityGrouptailorstheseservices to suit your business processes and meet your objectives. They include:

• ITinfrastructuredesign&consulting

• Networkservices

• Internetsecurityservices

• Datastorage&security

• Servermanagement& performance optimisation

• Disasterrecoveryanddata centre replication

Enterprises turn to TelecityGroup for premium web, IT infrastructure hosting, connectivity and value-added services. This allows them to reduce costs, improve service levels and focus on their own core excellence.

Our services

TelecityGroup’s mission is to deliver operational excellence for all customers. At the heart of our business are reliable, secure, resilient and highly-connected data centres, coupled with a range of services provided by dedicated and experienced staff.

TelecityGroup: where content meets connectivity 05

Customer-centric approachFrom your account manager, through to the highly-skilledengineeringandfacilitiesexpertswho manage your infrastructure, our expert, hands-onteamworkcloselywithyoutounderstand your business right through your project’s lifecycle.

Experienced peopleOver 80% of our employees are in roles providing direct customer support and their primary concern is the delivery and support of your business-critical data centre services.

Financial stabilityTelecity Group plc is a profitable, financially-strongUKFTSE250companywithastrongbalance sheet, and a diverse customer base.

Resilient power and securityTelecityGroup operates some of the most secure data centres in the world with fully redundant power and cooling infrastructure to ensure resilient and reliable always-on services.

Capacity for growthOur programme of data centre expansion is the biggest in Europe, expanding our capacity in all ourmarketsthroughbuildingnewdatacentresand expanding existing ones ensuring we have the capacity to support your growth.

Value for moneyOurpremium,networkindependent,datacentres deliver value for money and savings to your bottom line.

Unrivalled choice of connectivityTelecityGroup’snetworkindependentdatacentres are connectivity hubs offering direct and unrivalled access to almost every local, national, pan-European and international networkoperator,includingallmajorbroadbandnetworksandinternetexchangessuchasLINX,DE-CIX,AMS-IXandNETNOD.

Environmental leadershipWith the extensive experience of our facilities teams, many customers find that our data centres are more efficient than their own. But that’s not good enough for us - we want to makethemevenmoreefficient.Wewerethefirstnetwork-independentdatacentretosignuptothenewEuropeanCodeofConductforDataCentresandaremembersoftheGreenGrid,and we continue to pioneer innovative ways to maximise energy efficiency in the data centre.

Pan-European presence in city centresWe have a standard product set and common data centre infrastructure across Europe that allows for rapid solution deployment and provisioning.

Value added servicesWhetheryouneedhelpbackingupyourcritical data, ensuring your online environment issecureorwithreliablenetworkservices,TelecityGroup offers a wide range of complementary value added services.

Building, owning and managing your data centre infrastructure and supporting services can be an expensive diversion from your real focus - running your business.Working with TelecityGroup gives you access to premium data centres operated by experts, leaving you free to concentrate on achieving your business goals. Read the following 10 reasons to see how we offer a first-class, cost-effective alternative.

Why choose TelecityGroup?

06 TelecityGroup: where content meets connectivity

resi

lienc

e

“ In TelecityGroup we have found a reliable partner who has the capacity to cater for the very strong growth in our IT infrastructurerequirementswhileatthesametimemeetingour exacting needs for redundancy, high availability, physical securityandservicequalityinthedatacentre.”

M. Simon Technical Director at Digiplug

TelecityGroup’s data centres are at the heart of thedigitaleconomy.Hundredsofcarriersarelocated in our sites across Europe, representing allmajornetworkandbroadbandoperators.This means that in addition to TelecityGroup’s own resilient managed connectivity services (suchasIPMultihome),youcaninterconnectwith hundreds of Tier 1 and Tier 2 global and nationalnetworkprovidersandISPswithinourfacilities for your settled peering, settlement freepeeringandtransitrequirements’.

Inaddition,tenofourdatacentreshostthekeynationalInternetExchangePoints(IXP)allowingnetworkstointerconnectandexchangeInternettraffic at national and international level with speed and efficiency. They include:

• Amsterdam–AMS-IX• London–LINXandLoNAP• Frankfurt–DE-CIX• Stockholm–Netnod• Dublin–INEX• Manchester–MaNAP• Paris–SfinxandPanap• Milan–MIX

expertiseTelecityGroup’s data centres are hubs for commerce, content and connectivity offering access to hundreds of carriers across Europe.

“ By outsourcing the data centre we have the freedom to concentrate on what is uniqueforErnst&Young.”

Dr. Harold Klein CTO, Ernst & Young

Our data centres

SFINX


Highly connected network independent data centres

TelecityGroup: Europe’s most advanced data centres, expertly run

Adherence to standards Operational excellence is vital for TelecityGroup, and we are demonstrating this through our adherencetokeyindustrystandards. We have achieved the information security standardISO27001:2005,ISO9001:2000inmanyofourdatacentresandPaymentCardIndustryDataSecurityStandard(PCIDSS)accreditation.

TelecityGroup is a member or patron of a number of industry associations including: Internet Watch Foundation, Federation Against CopyrightTheft,TheGreenGridandEuro-IX.IntheUKourdatacentresareauditedbytheCentrefortheProtectionofCriticalNationalInfrastructure.

TelecityGroupplcislistedontheLondonStockExchange(TCY.L)andamemberoftheFTSE250,techMARKandFTSE4Goodindices.

Environmental leadershipBusinesses are ever more reliant on their computing infrastructure and face a huge challenge in managing the energy costs and carbon emissions associated with such a critical element of their organisation. To help our customers meet this challenge, we are continuing to develop innovative technologies

that dramatically improve the efficiency of data centre power and cooling. These designs have generated considerable savings for TelecityGroup’s customers by reducing energy consumption and cutting data centre carbon emissions in the process. In addition to these initiatives, a number of our data centres use renewableenergysourcesincludingParis,StockholmandPowergateinLondon.

To help influence both developers and end users of data centre technology, TelecityGroup is a member of the Green Grid. This global consortiumseekstoprovideindustry-widerecommendations on best practices, metrics and technologies that will improve overall data centre and business computing energy efficiencies. We arealsoanearlyadopteroftheEuropeanCodeofConductfordatacentres,anewinitiativetoprovidebenchmarksfordatacentreefficiencyandbestpractice.Ourworkwasrecognisedin2009whenwewonthe“BestLeadershipandInnovationinEnvironmentalPolicy”awardattheDataCentreEuropeAwards.

Contact TelecityGroupIfyouwouldliketocontactsomeoneatTelecityGroup please email [email protected] or view our website www.telecitygroup.com. For your individual country contact details pleaseseethebackcover.

We lead in environmental data centre initiatives and adhere to stringent industry standards.

Standards


Pan-European presence

STOCKHOLM (2)SWEDEN

FRANKFURT (2)GERMANY

MANCHESTERUK

LONDON (8)UK

PARIS (3)FRANCE

MILAN (2)ITALY

DUBLINIRELAND

AMSTERDAM (4)NETHERLANDS

Our extensive and highly-targeted programme of data centre expansion is the largest in Europe. We are expanding our capacity in all our markets through building new data centres and expanding existing ones ensuring we have the capacity to support your growth. Since 2008 we have opened new facilities in London, Amsterdam, Stockholm and Milan. In addition, a second new data centre in Paris is currently under construction and will open during 2009.

“ We made the decision to outsource the hosting and security of the site to a specialist,toguaranteewecoulddeliverconsistentqualityofservicewhilefocusing on the site’s content. TelecityGroup’s highly resilient and secure facilities,combinedwiththeirskilledstaff,offeredjusttheservicewewerelookingfor.Ourfocusistomaintainagoodcustomerexperienceonthewebsite;itcanmakethedifferencebetweenasaleandsomeonelookingelsewhere.”

Mike Coogan Marketing and E-Commerce Director, Toys”R”Us

Dublin +353 (0) 1 433 2000 [email protected]

Milan +39 02 489 8000 [email protected]

Frankfurt +49 (0) 69 900 210 [email protected]

Paris +33 (0) 1 49 97 30 60 [email protected]

London +44 (0) 20 7001 0101 [email protected]

Stockholm +46 (0) 8 799 3800 [email protected]

Amsterdam +31 (0) 20 564 0800 [email protected]

Manchester +44 (0) 870 750 2990 [email protected]

CM001/UK/06/09/V.1

www.telecitygroup.com

security

Telecity Corporate Overview

Documents

Transcript of Telecity Corporate Overview