Technology that makes life easier, every minute. › wp-content › uploads › 2019 › 10 ›...

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Technology that makes life easier, every minute. Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technology solutions that help improve human interactions, making everyday life easier. Through our wide range of technology solutions and services we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance. Our solid presence of 30 years in 16 countries has been rewarded by our many and great customers that want to elevate the experience of interaction towards their customers.

Transcript of Technology that makes life easier, every minute. › wp-content › uploads › 2019 › 10 ›...

Page 1: Technology that makes life easier, every minute. › wp-content › uploads › 2019 › 10 › ... · 2019-10-16 · Customer experience solutions Smart Vending Machines Self-Check-Out,

Technology that makes life easier, every minute.

Printec is a leader in business-to-customer transaction technologies in

Central and Eastern Europe, offering a wide range of technology solutions

that help improve human interactions, making everyday life easier.

Through our wide range of technology solutions and services we enable

businesses to leverage innovative technology in order to provide

superior customer experience and at the same time achieve

operational efficiencies and regulatory compliance.

Our solid presence of 30 years in 16 countries has been rewarded by our

many and great customers that want to elevate the experience of

interaction towards their customers.

Page 2: Technology that makes life easier, every minute. › wp-content › uploads › 2019 › 10 › ... · 2019-10-16 · Customer experience solutions Smart Vending Machines Self-Check-Out,

We are Pioneers The 1st contactless cash withdrawals at ATMs in Croatia – Erste The 1st contactless payments project in Greece - Alpha Bank & Eurobank The 1st m-payment project in Romania - ING & MasterCard The 1st Self-Scan project in Bulgaria - Piccadilly / Delhaize group The 1st self-service info-kiosk used for tax payment, duties and fines with credit card in Romania & Eastern Europe - Piraeus Bank & Local administration of Bucharest and Ploiesti The 1st bank loyalty schemes in Greece and Bulgaria - Alpha Bank, NBG, First Investment Bank

We know our Business We are in this business from 1988 We work with the best: our customers and partners are industry leaders We have strong local presence with 900+ people in 16 countries, and more than 150 service centers We have more than 350,000 POS terminals and 23,000 ATMs in the field We process more than 2,300,000 transactions daily We understand the uniqueness of our customers, so we develop custom solutions that serve specific business needs

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Professional Services: Project Management Custom software development Integration, customization, localization of existing

solutions

Customer Services: Help Desk / Service DeskIncident handling processSpare Parts ManagementMonthly reportingIncident Analysis

Our Services that respond to our growing customer needs, and allow themto provide in turn an exceptional customer experience.

Our Customers

Printec is a leader in business-to-customer transaction technologies in

Central and Eastern Europe, offering a wide range of technology solutions

that help improve human interactions, making everyday life easier.

Through our wide range of technology solutions and services we enable

businesses to leverage innovative technology in order to provide

superior customer experience and at the same time achieve

operational efficiencies and regulatory compliance.

Our solid presence of 30 years in 16 countries has been rewarded by our

many and great customers that want to elevate the experience of

interaction towards their customers.

Page 4: Technology that makes life easier, every minute. › wp-content › uploads › 2019 › 10 › ... · 2019-10-16 · Customer experience solutions Smart Vending Machines Self-Check-Out,

Through our products and services, we help businesses serve their customers better, increase their revenue, and optimize their costs. We use technology to improve the way people interact with each other or with businesses, automating processes, minimizing the time and the resources needed, and elevating the experience to the level that the modern consumer expects – and beyond.

Self-Service Channels that enable consumers whodemand speed, convenience and control, thus seeking the best possible personalized services. Reduced time and increased availability appear to be the two main drivers behind the use of self-service channels. This is made possible with:

Automated Teller Machines (ATM) Virtual Teller Station (VTS) Self-Service Kiosks Customer experience solutionsSmart Vending MachinesSelf-Check-Out, self-shopping Petrol Stations Outdoor Payment Terminals (OPTs)

Digital Transformation, in order to still remain thepreferred point of interaction for many consumers, as well as the point of sale for many financial products. Branch transformation is not an option anymore, if a bank wishes to remain relevant to the new generation of consumers. Branch Transformation can be addressed through solutions like:

Virtual Teller Station (VTS)Digital signage and smart queueingCash & Coin Handling e-signaturePoint of sale solutions Self-Check-Out, self-shopping

FSI

Retail

Petrol

Postal

Telco

Our portfolio

Virtual Teller Station (VTS)

Cash & Coin Handling

Point of sale solutions

Automated Teller Machines (ATM)

Self-Service Kiosks

Smart Vending Machines

Petrol Stations Outdoor Payment Terminals (OPTs)

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Electronic Payments that meet the needs of themost demanding organizations that are directly interacting with consumers: Open loop credit transactions, closed loop retail transactions and every kind of acquiring business, all over a secure environment.

EFT POS Terminals / Pinpads Loyalty eCommerce

Fleet Cards Lifecycle Management System Switching

Security & Compliance solutions that secure dataand transactions, and help financial institutions comply with the regulatory framework.

Tax ComplianceData Loss Prevention and strong authenticationRisk Management Fraud detectionAnti-Money Laundering Know Your Customer

BI & Analytics to ensure a deep understanding of thenetwork and operations, and allow for better management of resources.

ATM monitoring solution Real-time transactions monitoring

Omni-channel transactions analytics Cash forecasting and optimization Real-time data analytics and monetization

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INNOVATE. INTERACT. EXPERIENCE.

Albania Austria Bosnia

Bulgaria Croatia CyprusCzech RepublicGreece

Kosovo Montenegro North Macedonia RomaniaSerbiaSlovakia Slovenia Ukraine