Technology Primer: Learn the Basics—APM 101 and a Holistic View of the Application Experience

World®’16

TechnologyPrimer:LearntheBasics– APM101andaHolisticViewofUserExperience

JakeNelson,Advisor,Presales,CATechnologiesJoshuaNapier,Sr.PrincipalProductMarketingManager,CATechnologies

DO4X91S

DEVOPS– AGILEOPERATIONS

2 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD

©2016CA.Allrightsreserved.Alltrademarksreferencedhereinbelongtotheirrespectivecompanies.

Thecontentprovidedinthis CAWorld2016presentationisintendedforinformationalpurposesonlyanddoesnotformanytypeofwarranty. The informationprovidedbyaCApartnerand/orCAcustomerhasnotbeenreviewedforaccuracybyCA.

ForInformationalPurposesOnlyTermsofthisPresentation


Abstract

Modernapplicationsarealmostascomplexastheneedsoftheorganizationsthatleveragethem.Applicationperformancemanagementisoftenprescribedtohelporganizationsunderstandandoptimizethoseapplicationsaswellastheend-userexperience.CAApplicationPerformanceManagement(CAAPM)providesacomprehensiveviewoftheend-user'sdigitaljourney,underlyingapplicationsandtransactionsthattraversethoseenvironments.JoinustolearnthebasicsofhowCAAPMinteractswithyourenvironmenttopaintacompletepictureofyourenduserexperienceandunderlyingapplicationperformance.

JakeNelsonCATechnologiesAdvisor,Presales

JoshNapierCATechnologiesSr.PrincipalProductMarketingManager


Agenda

WHATISAPPLICATIONPERFORMANCEMANAGEMENT?

MANAGINGENDUSEREXPERIENCE

MANAGINGTRANSACTIONPERFORMANCE

MANAGINGTHEAPPLICATIONENVIRONMENT

WHYAPPLICATIONPERFORMANCEMANAGEMENT

1

2

3

4

5


……meansMOREusers,apps,devicesandpartnersEVERYday

TheAppEconomyTransformsCustomerExperiences


InTheApplicationEconomy…

Theyjustexpectittowork.

Moreendusertouchpoints

Moreopportunitiestoimpress

Morepressuretoprovideaqualityuserexperience

EveryBusinessIsaSoftwareBusiness,WhichMeans…

Endusersdon’tcarehowcomplextheapplicationis…


WhatisApplicationPerformanceManagement?

AllUsers,AllTransactions,CollaborativePerspective

ENDUSEREXPERIENCE

BrowserMobileDevices

SyntheticTransactions

TRANSACTIONPERFORMANCE

DeepVisibilityTriage&Diagnosis

MobiletoMainframe

APPLICATIONDIAGNOSTICSArchitecture

ModernTechnologiesManagedComplexity


ApplicationPerformanceManagement

Delivera5-StarExperience

Analytics&BusinessIntelligence

understandingthe

UserExperiencefromthe

Outside-In

AppOwner

Design

ITOperations

ApplicationInfrastructure

Developers

Code

understandingthe

AppPerformancefromthe

Inside-Out


EndUsersJustExpectittoWork


Browser

Mobile

Network WebServer


PassiveEUE(Agentless)

ManagingEndUserExperience– Outside-In

=MonitoringAgent

Outsid

e-In


HowDoYouEnsureaQualityEndUserExperience?ManageYourCustomer’sTransactions

Frommobileandtraditionalfrontends

Throughnetworks,servers,microservices,containers,

APIsandmore

Todatabases,externalbackends,evenmainframes

Developmentandoperationsneedstounderstandthecompleteendusertransaction,frommobiletomainframe


Browser

Mobile

Network WebServer


SQLDatabase

APIGatewayAppServer


Mainframe

TransactionPerformance– Inside-Out

=MonitoringAgent

Microservice

DockerContainer

SSO UserDataStore

Outsid

e-In

Inside-Out


EnsureQualityAcrossAllApplicationsManagetheComplexityofModernApplicationArchitectures

Traditionalwebarchitectures

Microservices,APIsandcontainers

Physical,virtualandcloud

Indepthvisibility,displayedinameaningfulwayforyourrole,team,andorganization;nomatteryourenvironment,CAAPMhasyoucovered


Linux

Network WebServer APIGatewayHadoop

MongoDB

SQLDatabase

Mainframe

SSO

CloudSvs

DataCollection

DataManagement&Analysis

DataPresentation&Collaboration

ApplicationDiagnostics– Inside-Out

etc…

etc…

On-Prem

MSAzure

CloudFoundry,AWS,Google,etc…


Browser

Mobile

Network WebServer


SQLDatabase

APIGatewayAppServer


Mainframe

CAApplicationPerformanceManagement

Microservice

DockerContainer

SSO UserDataStore

CAApplicationPerformanceManagement

CAApplicationDeliveryAnalysis

CAAppSyntheticMonitor

CAAppExperienceAnalytics


CAUnifiedInfrastructureManagementDocker

Container

Browser

Mobile

Network WebServer


SQLDatabas

e

APIGatewayAppServer


Mainframe

Microservice

SSO UserDataStore

Servers

Network

Storage

VirtualServers,Cloud,Docker

Power&Cooling

CAUnifiedInfrastructureManagement

Infrastructure


WhyCAApplicationPerformanceManagement?

89%ofsurveyedcustomerswhoevaluatedDynatrace,AppDynamics

orNewRelicrateCAAPM’s

Depthandfrequencyofmetricsas“SUPERIOR”TVID: 13D-733-91A

92% ofsurveyedcustomerswhoevaluatedDynatrace,AppDynamics orIBM

agreethatCAAPMhelpstheirorganizationspeedandsimplifytriageofappperformanceissues.TVID: 01C-AFF-1DE

TheForresterWave™:ApplicationPerformanceManagement,Q32016

PreventPotentialIssues75%60% Improveuser

experience50%Reducedoutages

1-ForresterResearch,theTotalEconomicImpactofAPM,April2015,“AcommissionedstudyconductedbyForresterConsultingonbehalfofCATechnologies"

IndustryleadingenterprisescalableAPMsolutionformodern

applications LEADER


Thankyou.

Stayconnectedatcommunities.ca.com

Technology Primer: Learn the Basics—APM 101 and a Holistic View of the Application Experience

Technology

Transcript of Technology Primer: Learn the Basics—APM 101 and a Holistic View of the Application Experience