Technology Imperatives in the New Normal

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Technology Imperatives in the New Normal Maximo Diez Senior Director Financial Services Business Unit Oracle EMEA

Transcript of Technology Imperatives in the New Normal

Page 1: Technology Imperatives in the New Normal

Technology Imperatives in the New Normal

Maximo Diez

Senior Director

Financial Services Business Unit

Oracle EMEA

Page 2: Technology Imperatives in the New Normal

Financial Crisis – 2008…….

Page 3: Technology Imperatives in the New Normal

Profound industry transformation

continues to sweep across EMEA

• Government interventions in major banking institutions across EMEA with focus on cost contention and return to profitability

• Major consolidation in UK, Germany, and restructuring of “Cajas” landscape in Spain, including increased capital requirements

• EC rescue packages for troubled countries put additional pressure on banks and financial institutions (Greece, Ireland, Portugal,…)

• Basel III introduces significant changes in the way Banks calculate, report, and comply their capital and risk requirements

• Industry “Winners” investing to enlarge the gap

Page 4: Technology Imperatives in the New Normal

1.Focus on Risk, Compliance and Regulation.

4. Strategic Cost Management

5. Building Agile Systems

Leaders will focus on strategic capabilities

3. Improving Customer Sales & Service Focusing on a client-centric model to deliver the next

generation of value-added products/services.

2. Optimizing Core Banking Operations Core Banking for Competitive Advantage

Leveraging New Technology – SOA, eXtreme

Performance

Packaged Software & Software as a Service (SaaS),

Investment in Enterprise Risk & Finance

Transformation

Page 5: Technology Imperatives in the New Normal

• Credit Risk Pricing and Management

• Liquidity Management

• Balance Sheet and Capital Management (Stress Testing)

• Revision to Basel II Basel III

• Internal Capital Adequacy Assessment Process (ICAAP)

• Revision to IFRS – IFRS 9

• Fast Payout – Deposit Guarantee Scheme

• ICB Report on Ring-Fencing Retail and Investment Banks

…. Never Waste a Crisis Needed the Crisis to Do Basic Reform of The Financial Sector

Page 6: Technology Imperatives in the New Normal

Performance Management

Risk Management

Customer Insight

Governance & Compliance

Oracle Financial Services Analytical Applications

Page 7: Technology Imperatives in the New Normal

Treasury Risk

Credit Risk

Governance and Compliance Regulatory Compliance (Financial Crime)

Channel Insight

Analytical CRM

Anti-Money Laundering

Trading Compliance Broker Compliance

Fraud Detection Operational Risk

Retail Credit Risk

Corporate Credit Risk

Portfolio Analytics

Marketing Analytics

Service Analytics

Channel Usage

Channel Performance

Economic Capital

Regulatory Capital

Liquidity Risk Stress Testing

Economic Capital Advanced (Credit Risk)

Operational Risk Economic Capital

Performance Management and Finance

Accounting Hub

Activity-Based Costing

Consolidation Profitability

Oracle Financial Services Analytical Applications

Budgeting and Forecasting

Hedge Management IFRS 9 – IAS 32/39

ICAAP

Customer Profitability

Stress Testing

Asset Liability Management

Market Risk

Basel II

Retail Portfolio Risk Models and Pooling

Funds Transfer Pricing

Loan Loss Forecasting Pricing Management

RAPM

Know Your Customer

Reconciliation

Performance Management

Risk Management

Customer Insight

Governance & Compliance

Balance Sheet Planning

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Source Systems

Subsidiary Bank Systems

Source Systems

Oracle Enables Enterprise Risk & Finance Transformation

Common Staging Area

Customer

Account

Transactions

Enterprise

Dimensions

Data

Quality

Financial

Recon

Adjustmnts

Ledger

Information Delivery

Dashboards, Reports, Ad

Hoc

OLAP Analysis

Alerts & Exception Based

Management

Financial & Management

Accounts

Analytical Applications for Management Reporting

(Analytical data store and engines)

Profitability

Enterprise Performance Management(OFSAA)

FTP Planning ALM

Basel II LRM & ICAAP

Operational Risk

Stress Test

Enterprise Risk Management

Open Systems Platform - Database, Middleware and Hardware

Financial Accounting

Hub

Corporate Admin

Financial Management

Accounting Rules

Engine

Detail Accounting

Data

General Ledger

Daily Average Balance

Financial Consolidation

Financial Adjustments

Thin GL Thick GL

AP, AR, FA

Retail Banking

CA & SA

Deposits

Loans

Payments

Collections

Corporate Banking

Corporate Deposits

Cash Mgt

Bills & Collection

FX & MM

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Un

ifie

d A

nal

ytic

al M

etad

ata

Building Blocks Shared Components across Applications

FINANCIAL SERVICES ANALYTICAL APPLICATIONS DATA MODEL

FINANCIAL SERVICES BUSINESS INTELLIGENCE

Data

Sources

Reports Alerts Dashboards Embedded

Purpose Built Engines Common Tools Business Rules Stochastic Modeling

Common Objects Common Dimensions Pre-Integrated/ Extensible

High Volume

FINANCIAL SERVICES ANALYTICAL APPLICATIONS FRAMEWORKS

ASSET|LIABILITY MANAGEMENT

BALANCE SHEET PLANNING

PROFITABILITY MANAGEMENT

BASEL II REG CAPITAL

CUSTOMER INSIGHT

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Extreme Performance in FSI

Oracle Profitability Manager to

execute 172 allocation rules

across 250 million accounts

+ 1 billion transactions

Reduction from 48 hrs to 4

hours and 45 minutes.

Oracle Basel II for Regulatory Capital

Calculations on Exadata Database

Machine X2-2 executing Risk-Weighted

Asset Calculations On 65 million

exposures in only 1 hour and 29 minutes

Oracle Liquidity Risk Management on

Exadata Database Machine X2-2 Business-

as-usual liquidity gaps for 370 million cash

flows 65 million accounts in just 69 minutes.

Stressed liquidity gaps in only 10 minutes.

Page 11: Technology Imperatives in the New Normal

1.Focus on Risk, Compliance and Regulation.

4. Strategic Cost Management

5. Building Agile Systems

Leaders will focus on strategic capabilities

3. Improving Customer Sales & Service Focusing on a client-centric model to deliver the next

generation of value-added products/services.

2. Optimizing Core Banking Operations Core Banking for Competitive Advantage

Leveraging New Technology – SOA, eXtreme

Performance

Packaged Software & Software as a Service (SaaS),

Investment in Enterprise Risk & Finance

Transformation

Page 12: Technology Imperatives in the New Normal

Improving customer

centricity and clear

understanding about

customers

Inefficiencies and inflexibility

in providing differentiated

products and services

Lacking automation in

controls, risk

management and

compliance

Operating with very

high systems cost of

ownership due to ongoing

maintenance and

integration

Obsolete,

batch-based and fragmented

processes and

architectures

Implementing these strategies presents a challenge for

most banks due to the intrinsic limitations of existing IT

systems

Source: Oracle Insight

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High Risk

High Cost

High Complexity

The Migration Challenge:

Target Architecture & Roadmap

What’s the right

transformation

roadmap?

Page 14: Technology Imperatives in the New Normal

CORE RENEWAL PLANS BY BANK ASSET SIZE

% respondents

Survey of 37 banking institutions

Core Banking Transformation Strategies

Source: Oracle Insight; Financial Insights; Economist study

0%

20%

40%

60%

80%

$10M-100M $100M-1B $1B-10B $10B-100B >$100B

Enhance Existing Systems Replace System

CORE RENEWAL IMPLEMENTATION STRATEGIES

% respondents

Survey of 100 global banking institutions

Not

considering

core renewal

Regionally

(e.g. country,

state)

Departmenta

l (e.g. retail,

corporate,

branches)

Run new

system in

parallel, then

switch all at

once 27%

29%

32%

12%

Renewal/Expansion Strategies

Package Installs, or

Rip & Replace

Evolutionary, Component

& SOA-based

• More preferred by smaller

to mid-size banks, or

subsidiaries and

international operations

of large banks

• Replace legacy core

banking application (e.g.

retail deposits,

commercial lending,

Internet Banking) with

new package solution

• Implementation can be

phased by department,

region, etc.

• A progressive

transformation,

preferred and suited for

large banks

• SOA approach to extent

life of existing systems

• Swap out with or install

package application

where significant gaps

in legacy system

• Strive for complete

replacement over time

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Progressive Transformation Approaches

Front End Back End Middle Business Component End-to-End

Risk-Cost-Complexity

Process Transformation: - Progressively transform business

processes spanning across

multiple systems, e.g.:

- account opening,

- account

servicing/management, etc.

- Composite Application

Development

- Requires foundational architecture

investment

Business Capability

Transformation: - Progressively transform

selected business capability

components, e.g.:

- By core banking product:

current accounts,

checking accounts,

mortgages, loans, etc.

- By common

services/processors:

limits management,

collateral management,

etc.

Business Architecture

Transformation: - Progressively transform

complete business

capabilities

- Distribution,

- Manufacturing,

- Service & operations

+ _

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Best-of-Breed Functional Components: Comprehensive Coverage For Business, Consumer

and Private Banking

ALL USERS Customers Agents White Label Staff Partners

TOUCH POINTS Internet Mobile/PDA KIOSK Phone Surface Mail ATM Branch

Lending Retail Corporate Financing Broking Funds Asset Mgmt Treasury

DISTRIBUTION

PLATFORM

Distribution

Processing Marketing Sales Origination Service

Infra Services Workflow SLA Escalation Offers Dashboard Personalisation Alerts

Business

CORPORTE

ADMINISTRATION

Finance

Risk

Compliance

HR

Procurement

MANUFACTURING AND TRANSACTION PROCESSING

Deposits Wealth Management Lending Distribution Processing

Term Deposits

Target Savings Plan

Certificate of Deposits

Safe Deposit Box

Savings/ TXN Accounts

Standing Orders

Profiling & Planning

Asset Allocation

Simulations

Performance Analysis

Portfolio Administration & Valuation

Portfolio Definition

Corporate Actions

Mutual Funds

Order/ TXN Capture

Loans

Scoring

Mortgages

Revolving Loans

Impaired Assets Management

Decisioning engine

Collections

Leasing

Overdrafts

Loan Syndications & Project Loans

Foreign Exchange

Money Markets

Swaps & FRAs

Securities

Features & Options

Letters of Credit & Bank Guarantees

Bills & Collections

Funds Transfer

Cash & Liquidity Management

Nostro Reconciliation

SHARED

SERVICES

Customer Master Entitlements Limits

Payments Reports Expense Processing Alerts & Notifications

Charges

Collateral Management

Pricing

SECURITY

SERVICES Authentication Multi Factor Authentication Access Control Identity Federation Single Sign On One Time Password

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Engineering Applications and Technology Together

to Delivery Extreme Performance

• Offers banks the ability to transform their

operations on a modern business

infrastructure

• scale seamlessly to meet escalating

transactional volume requirements

• It would take 8 IBM P6 instances of 28

cores each and multiple storage boxes to

achieve this performance level

• Demonstrates Oracle’s unmatched ability

to meet the rigorous processing needs of

the world’s largest financial institutions

Oracle FLEXCUBE Benchmark on Exadata V 2 is an example for this approach, with 100

Million Accounts Processed for EOM in 4 Hrs 23 Mins

A Leading Asian Bank Saved 75% by Moving to

Unix from Mainframe

Page 18: Technology Imperatives in the New Normal

CUSTOMER PERSPECTIVE “Introducing Oracle FLEXCUBE means for Banca

Transilvania, an investment in cutting edge

technology, enabling us to continue to take

advantage of our current growth, while also

expanding through our ability to launch new products

and services to our customers quickly. BT was

looking for an integrated solution for core banking

that was based on new technologies, and that would

be capable of sustaining our development for years

to come. Oracle FLEXCUBE fit the bill, providing us

with a value for money solution and valued expertise

alongside it through their partnership with Trend

Export-Import SRL.”

CUSTOMER OVERVIEW

Banca Transilvania is one of Romania’s top five banks,

with four main business lines: retail banking, SME

banking, corporate banking and healthcare division. The

bank currently has 1.5 million active customers, 6 million

accounts and more than 500 branches and agencies

across Romania.

CHALLENGES/OPPORTUNITIES • Ensure to meet the double digit YoY growth requirements

• Need an integrated, efficient, cost-effective and modern

international banking system

• Improve the customer experience and address the

challenges of risk and compliances

• Ability to launch new products and services to their customers quickly

SOLUTIONS • 2 x Half Rack Oracle Exadata X2-2 DB Machine

• Oracle Sun SPARC servers for Application Tier

• FLEXCUBE UBS - solution supports all of the four

business l

http://www.oracle.com/us/corporate/press/228321

RESULTS

• Enabled bank specialists to make decisions

faster than their competitors, especially in

the area of calculating interest rates

• Enabled bank employees to rapidly develop

new products and business lines, delivering a

competitive advantage

• Improved response time by 20X to 30X,

accelerating access to vital business

information for bank employees and

management

•Reduced maintenance costs and energy costs

Case Study Banca Transilvania – FLEXCUBE UBS on Exadata “Double digit operational growth”

Page 19: Technology Imperatives in the New Normal

1.Focus on Risk, Compliance and Regulation.

4. Strategic Cost Management

5. Building Agile Systems

Leaders will focus on strategic capabilities

3. Improving Customer Sales & Service Focusing on a client-centric model to deliver the next

generation of value-added products/services.

2. Optimizing Core Banking Operations Core Banking for Competitive Advantage

Leveraging New Technology – SOA, eXtreme

Performance

Packaged Software & Software as a Service (SaaS),

Investment in Enterprise Risk & Finance

Transformation

Page 20: Technology Imperatives in the New Normal

Customer Experience Management • Customer Insight • Loyalty • Treatment • Customer Service

Distribution Management - Financial Services

End State Point of View

Effective Sales Execution

• Marketing: Campaign Mgt.

• Sales: Territory Mgmt., Campaign Mgmt., CRM, integrated analytics

• Platforms: Wealth, Branch, Onboarding, Originations , Billing

• Seamless Service

• Knowledge Management

• Proactive offer generation

• Content Management

Bu

sin

es

s In

tell

igen

ce

, M

eta

Da

ta

Ma

na

gem

en

t a

nd

Co

ntr

ols

• Reference Data

• Data Mastering

• Business Process

• Business Intelligence

• Complete Repository

– Account

– Transaction

– Interaction

– Agreements

Customer Centric Information & Governance

Page 21: Technology Imperatives in the New Normal

Retail Bank Investment Strategies

5%

5%

8%

10%

13%

15%

15%

23%

26%

31%

33%

49%

54%

Reputation management

Developing new product propositions

Improving pricing capabilities

Streamlining the branch network

Other

Improving credit risk management

Developing new customer segmentation approaches

Reducing adminstration and processing costs in …

Improvind brand and marketing capabilities

Improving physical branch distribution networks

Improving customer insight capabilities

Integrating multi-channel distribution

Developing and improving new channels

What are your top four strategic investment priorities for customer management and distribution?

Source: Accenture “Customer 2012: Global Banking Survey”, Aug 2010

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Channel Platform

Channel

Management

Distribution Management - Overall Architecture (Logical View)

Channel Functionality

Cross Channel Framework

System Integration / Backend Isolation

Core Backend Systems

Security

External Systems Core Banking

System CRM

Securities

Positions &

Trading

Portfolio

Management

Channels

Market Data

Layout, Look &

Feel, Navigation

Multi

branding Internationalization Customization

Personalization

AuthN, AuthZ

SSO

Provisioning Content Management

Channel Specific Rendering

Core Business Processes & Services

Integration (Channel Adapters, Protocol Adapters, Messaging, Transformation, EAI, ETL)

Management

Configuration

Deployment

Monitoring

DWH /

ODS

Security

Transactions Inquiry Advisory Service Onboarding

Online Banking Public Web

Branch

Channel Call Center POS ATM

Web Analytics

Mobile

© 2012 Oracle Corporation – Proprietary and Confidential

Page 23: Technology Imperatives in the New Normal

Rabobank

CUSTOMER PERSPECTIVE

“The single, complete view of the

customer and prospects means we are

now able to track and trace lead

management from start to end.”

Tonnie van der Horst, Program

Manager

COMPANY OVERVIEW

• Rabobank is by far the largest and most dense network in the Netherlands consisting of 2,942 contact points.

• 7 MM customers, 1200 branches • Full range of banking services

CHALLENGES/OPPORTUNITIES

• Improve multi-channel customer service • Link the call center, the internet & local branches • Reduce time to market for new products • Increase focus on individual customer

SOLUTIONS

• Standardize front office application “cockpit” • Set up and implement new business processes • Provide continuity, stability, simplicity and cohesion

RESULTS

• Sales/banker/day increased 45%

• Cross-selling up 1% a month

• All 300 community banks use one front

office system

• Rolled out to all users in 18 months

• Client data, client contact information,

lead and sales information is consistent

across the bank

• Lead-management process and

management control successful

• Can now measure results & reward

performance

Page 24: Technology Imperatives in the New Normal

NAB: Banking 2.0

• UBank, a new direct channel offering,

focused initially on savings products

• UBank has been designed for customers

wanting an easy-to-use online and

telephone banking service

• Customers will be offered a new website and

a 24-hour 'person-to-person' Direct Banking

Centre

• UBank will operate under NAB's banking

licence, offering the same depositor

protection as that provided to existing NAB

customers.

"UBank will allow us to compete for the 'self serve banking' customer segment. Our aim is to attract a new set of retail customers while operating independently to NAB's other retail brands” – Greg Sutherland, Executive

General Manager, Star Direct & Marketing

Page 25: Technology Imperatives in the New Normal

Jibun Bank (Japan): Banking 2.0

Mobile Banking for virtual bank with mobile as primary channel

Joint venture between 2nd largest mobile service provider (KDDI) and largest bank in Japan (Bank of Tokyo Mitsubishi)

Services offered include

30+ banking services

New Customer Acquisition and Account Opening via Mobile

Automated KYC process for existing mobile customers

Inquiries and Transactions for all products including CASA, Term Deposits

Common authentication for Mobile and Internet

Mobile to Mobile Transfer

Multi Factor authentication using matrix cards

More than 35 push alert services

Page 26: Technology Imperatives in the New Normal

1.Focus on Risk, Compliance and Regulation.

4. Strategic Cost Management

5. Building Agile Systems

Leaders will focus on strategic capabilities

3. Improving Customer Sales & Service Focusing on a client-centric model to deliver the next

generation of value-added products/services.

2. Optimizing Core Banking Operations Core Banking for Competitive Advantage

Leveraging New Technology – SOA, eXtreme

Performance

Packaged Software & Software as a Service (SaaS),

Investment in Enterprise Risk & Finance

Transformation

Page 27: Technology Imperatives in the New Normal

The Path to Industrialized IT From Silos to Shared Infrastructure

• Physical, dedicated silos

• Sized for peak load

• Difficult to scale

• Expensive to manage

• Virtualized, shared resources

• Improved utilization

• Scale as needed

• Efficient to manage

Page 28: Technology Imperatives in the New Normal

Oracle Exadata + Exalogic Building the 21st Century Datacenter

• Game changing pre-integrated infrastructure solutions

• Meet the most demanding business SLAs in terms of performance, scalability,

security, high availability and disaster recovery

• Common environment to run package applications (Oracle, SAP, Finacle, etc.),

custom built applications (J2EE), or replatforming of COBOL/Mainframe based

applications

• Shared infrastructure for both OLTP and OLAP applications

• Reduced cost of operations, up to 60% of traditional mainframe solutions

Page 29: Technology Imperatives in the New Normal

Santander Brazil Transforms Data

Center Operations with Exadata

COMPANY OVERVIEW

• Santander Brazil is the largest operating unit of Santander Group

• Full range of banking services

CHALLENGES/OPPORTUNITIES

• As a result of the acquisition of Banco Real, Santander Brazil struggled with growing data and processing demands, zero space in its data center to expand, lengthy batch processes and process times that were negatively impacting risks, costs, customer analytics and revenue.

ORACLE SOLUTION

• Migrate to Oracle Exadata to consolidate servers, reduce infrastructure costs, improve system maintenance, and improve critical processes within the customer account warehouse, accounts receivable, corporate accounts, etc.

RESULTS

• Achieved 8x performance

improvement in dozens of

transactions, providing business

users faster access to data and

providing the ability to transform

processes

• Compressed data by 10x, providing

a significant savings on storage

and backup costs

• Consolidated several servers into

Oracle Exadata, reducing server,

electricity, floor space, and

maintenance costs

• Changed some businesses

routines, from weekly to daily,

giving much more competitive

turnaround

• Globally standardized products

using the platform for data

processing

Page 30: Technology Imperatives in the New Normal

Credit Suisse Industrializes Java

Application Platform with Oracle

COMPANY OVERVIEW

• Credit Suisse

CHALLENGES/OPPORTUNITIES

Server sprawl – handcrafted, heterogeneous, multiple

versions of servers

Lack of standardization at higher layers – each

application needed to organize component providers and

related SLA

Months of time to market lost while getting the

environment provisioned

Small/Medium projects with little success to deliver on

time due to senior management support necessity

ORACLE SOLUTION

• Oracle Weblogic Server • Oracle JRockit • Oracle Coherence

RESULTS

Credit Suisse realized continuous

reduction of 10%+ running cost every

year at very high user satisfaction

Highest savings (30-35%) in operating

costs (Run The Bank) and project costs

(Change The Bank)

1 to 10 shared server consolidation ratio

No downtime incidents 3 years in a row

Business Case in two parts

1: CAPEX –

Space/Energy/Hardware cost

savings through Virtualization

2: OPEX – Design-Build-Run cost

savings and operational efficiency

through Platform-as-a-Service

Page 31: Technology Imperatives in the New Normal

Hardware

Core OS

Applications

InfrastructureSWcomponents

Server Model 1 Server Model 2 Server Model 3 Server model ...

OS Core Version 1

Component a

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OS Core Version 2 OS Core Version 3 OS Core Version ...

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Release ...

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Server Model ...

OS Core Version 3

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Version 1

Virtualization VM Layer Version 1 VM Layer Version 1 VM Layer Version 1

Platform

Release Mgt

Reduction of complexity in the environment

Stay in technology lifecycle and mainstream (no "rotten" components)

Leverage improved economies and keep power consumption and data center

space in balance

Shared Applications Platform Move towards Industrialized IT

Page 32: Technology Imperatives in the New Normal

BNP Paribas achieves Extreme

Performance in Investment Banking

COMPANY OVERVIEW

• CIB is the global investment banking arm of the BNP Paribas banking group, headquartered in Paris, London and New York

• BNP Paribas CIB employs 17,000 people across 53 countries and provides financing, advisory and capital markets services.

CHALLENGES/OPPORTUNITIES

• “Keep pace with dramatic volume increases that can double from one day to the next. These are the moments where accurate, complete and on-time statistics and reporting are the most critical for users. We require highly adaptive solutions that will evolve as fast as the global trading floor, keeping our statistics relevant as the environment”.

• Both Day+1 and near real-time performance targets are currently required. In the coming year asynchronous near real-time will become our standard target for user ready information

ORACLE SOLUTION

• Oracle Exadata serves as the underpinning of some 35 trading-floor applications. That includes near-real-time performance stat monitoring, risk- and market-abuse compliance reporting, network and internal application optimization, and long-term (five-year) archival compliance querying and reporting.

RESULTS

• Currently existing queries are

running about 16 to 17 times faster

on Exadata V2 than in the old RAC

deployment, on average, without any

change in code to further exploit

Exadata V2's ability to push SQL

querying down into the storage tier,

which could improve performance on

queries accessing lots of data

• The total warehouse now stores less

than 10 terabytes, down from 23

terabytes in the previous

environment

• Maintenance tasks that used to take

hours can be done in minutes on

Exadata V2

Page 33: Technology Imperatives in the New Normal

1.Focus on Risk, Compliance and Regulation.

4. Strategic Cost Management

5. Building Agile Systems

Leaders will focus on strategic capabilities

3. Improving Customer Sales & Service Focusing on a client-centric model to deliver the next

generation of value-added products/services.

2. Optimizing Core Banking Operations Core Banking for Competitive Advantage

Leveraging New Technology – SOA, eXtreme

Performance

Packaged Software & Software as a Service (SaaS),

Investment in Enterprise Risk & Finance

Transformation

Page 34: Technology Imperatives in the New Normal

Oracle Fusion Middleware

Enables implementation of Key Architectural Principles

© 2012 Oracle Corporation – Proprietary and Confidential

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At Nordea the Oracle SOA Suite is group-wide standard

for Service Oriented IT-Architecture enabling smooth

integration of processes and systems linking the new

front-end and multiple back-ends core systems

CUSTOMER PERSPECTIVE

‘So in 2006 the bank decided on a stepwise

harmonisation starting with front-end domains,

and moving on to the back office. The objective

was:

• development and implementation of new

business processes and systems for the

entire front-end of the bank

• a new Service Oriented IT-Architecture

enabling smooth integration of processes and

systems between the new front-end and the

national back-ends

• An encapsulation and modularisation of the

national back-ends to support end-to-end

processing.

COMPANY OVERVIEW

• Nordea is the largest Nordic and Baltic financial institution

with 30,000 employees, 1,200 branches and 11 million

customers. It also has a leading netbanking position

with 5.1 million e-customers. It has assets of €440 million.

CHALLENGES/OPPORTUNITIES

• The bank was born through mergers, which gave a

complex legacy structure in processes and systems. In

fact, despite external branding Nordea continued to

function with four back-end core banking systems in

Norway, Finland, Sweden and Denmark.

• This was aggravated by growth fueled by new

acquisitions, at last count 250, with the unavoidable

fragmented legacy structure and silos. In 2006 the bank

decided on a major business transformation program

aimed at streamlining retail front office processes as well

as facilitating the integration of new acquisitions. Thus

Nordea began the search for a complete SOA foundation

to underpin the business transformation program.

SOLUTIONS

• Full Oracle SOA Suite • E 2.0 mainly comprising Content Management • Oracle Database.

RESULTS

• Once up and running Nordea will support its

customer value proposition by a common

product structure, product harmonisation and

higher speed in product development.

• The sales and advisory processes will be

completely revamped and the IT systems

supporting Nordea's core banking process will

be consolidated.

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Strong delivery

capability with

domain expertise

Business Process-

driven transformation

Most comprehensive

range of

applications

Oracle as Strategic IT partner rather than technology vendor

Single point of responsibility for total solution

Strong commitment

to open standards

and interoperability

Best of Breed &

Pre-integrated

Components

Best-in-class functionality to solve business problems

Pre-built and sustainable integration – reduced TCO and complexity

Ease of integration with third party and legacy solutions

Evolutionary transformation to SOA

Risk mitigated project delivery with strong track record of success

Strong relationships with leading System Integrators to deliver complete solutions and risk mitigation

Alignment to IT strategy with immediate business impact

Enabling evolutionary transformation of legacy infrastructure

Strategic enablement of standardization and consolidation

Oracle Value Proposition

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© 2008 Oracle Corporation – Proprietary and Confidential. Andrew Court, Senior Director Key Account Marketing, EMEA

Thank You