Teams to Improve Functionality and User Experience
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Transcript of Teams to Improve Functionality and User Experience
Teams to Improve Func1onality & User Experience
Daphne Ogle :: User Experience Designer Eli Cochran :: User Experience Developer
Jon Hays :: Instruc1onal Designer
Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
Working in Collabora1onTeams to Improve Func1onality & User Experience
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Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
Working in Collabora1on
We're here to talk about (and to get you to talk about) the collabora1on between
• Instruc1onal Designers• User Experience Designers
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Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
Why Collaborate?
• Faculty Support & Developments feels disconnected from the product development process.
• User Experience needs collaborators to deepen our understanding of users and to validate our solu1ons.
• Our skills and experiences are complimentary.
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Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
What do we hope to accomplish?
• Leverage each other's skills and investments
• Get beXer informa1on about our users
• Gain insight into each other’s prac1ces• Improve Sakai!
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Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
Who are we?Teams to Improve Func1onality & User Experience
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Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
University of California, Berkeley
• Faculty Support & Development Group• 2 frontline support • 3 instruc1onal designers• 1 administra1ve support
• 1 manager
• User Experience Group• 3 senior interac1on designers• 1 senior interac1on developer
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Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
Focus on User Needs
Are we really that different?
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Yes
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Front‐End Analysis Model adapted from Dick & Carey’s Systema1c Design of Instruc1on
Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
User Experience (UX)
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Jesse James GarreX, hXp://www.jig.net/ia/
Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
What UX brings to the collabora1on
• Empathic user researchers
• Design principles and paXerns
• Understanding of human behavioral paXerns
• Models: users, contexts, behaviors
• Tools to communicate requirements
• Knowledge of development process
• Product evalua1on techniques
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Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
Faculty Support & Development
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End‐User Support
Help Desk
Documenta8on
Pedagogy Development
Consulta8on
Workshops
Users
Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
What ID brings to the collabora1on
• Knowledge of Pedagogy and Learning Theories• Exper1se with Technologies used for Teaching• Tools for designing training/solving problems• assess needs• understand the context and constraints• design/recommend solu1ons
• evaluate results
• Rela1onships with real users (faculty, students, and staff)
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Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
Instruc8onal Designers: POV User Experience: POV
Support & foster effec1ve ways to use technology for teaching & learning
Support & foster effec1ve ways to use technology in context
Solve immediate frustra1on Understand immediate frustra1on
Find work‐arounds now Solve root problem long‐term
Make the most of Sakai as‐is Redesign Sakai to match needs
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Common Goal: Support Users
Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
What are we doing?Teams to Improve Func1onality & User Experience
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Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
What we are doing at Berkeley
• Design partners• UX designer as facilitator• UX “tag along” on T & S consults• Sharing informa1on /data
• Community building & requirements gathering
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Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
Design Partners
• Paired: research, modeling & design
• User tes1ng team• Shared understanding• Work products more effec1ve
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Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
UX Designer as Facilitator
• Leverage collabora1on ac1vi1es• Mul1ple perspec1ves and skills
• Feedback sessions early & olen• Knowledge sharing & dissemina1on
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Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
UX “tag along” on T&S Consulta1ons
• Mul1ple perspec1ves on the problem
• Iden1fy root problem & immediate work‐around
• Short & long term focus
• Capture user stories
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Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
Sharing Informa1on and Data
• User Research• User Tes1ng Results • Surveys• Data Logs
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Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
Community Building / Requirements
• Solicit community requirements
• Share thinking early & olen• Usability of informa1on we share
• Transparent process
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Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
Differing Perspec1ves
But we're really part of a much bigger community that also includes:
• End‐User Support• Developers• IT Staff• Project Managers
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Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
Differing Perspec1ves
And don’t forget:
• Instructors• Students• Researchers• Staff• Administrators
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Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
Differing Perspec1ves
• We all have a role in designing, developing and improving Sakai
• But we all have different perspec1ves• No one perspec4ve can get it right!
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Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
Differing Perspec1ves
By u4lizing each others points of view we gain a richer three dimensional view of the Sakai user
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Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
DiscussionQ&A
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Thursday, July 9, 2009
July 2009 10th Sakai Conference ‐ Boston, MA, U.S.A.
Related presenta1ons this week
• Thursday 13:15 ‐ “How Users Can Influence Design & Development: Sharing Perspec1ves” Amann & Doherty
• Friday 12:00 ‐ “The Best Defense (Support) is a Good Offense (Design)” Doherty
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Thursday, July 9, 2009