Team 83: Japan
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Transcript of Team 83: Japan
TEAM 83: JAPAN
Joris EelandMatt PruenteRegina SchraickHaiyan (Helen) Yao
Part I: Team 83
REGINA SCHRAICK
Austrian Exchange Student at UC Irvine
Education: Business Administration and Business Education at the Vienna University of Economics and Business Administration
Work: part time at Palace of Schönbrunn
Hobbies: Travelling, Movies
Dominant Values
o Source of Values Confucianism
oMasculinity dominate Shinto, Buddhism, and Taoism
o Japanese Business Values Wa (Harmony)
o Indirect expressions of ‘No’ Kao (Preservation of Face) Omoiyari (Empathy and Loyalty) Respect for Elders
EXPECTATION–for Foreign Business people
o Gaijin (The Japanese View of Foreigner)o Networking for Profito Deal with Japanese on the First Meeting
Sending Delegations
Arranging the Meeting
Meeting the Companyo Patience
BUSINESS PRACTICES
Rituals for Relationship Buildingo After-work drinkso Karaoke barso Business cardso Process more important
than outcome
Consensus Decision Makingo Harmony o Confucian aspect of ´Face´
Reputation
Hierarchy o Bowingo Seniorityo Respective Roles
Commitment o Market Dominanceo Long-term Strategic
Planning
Communication styleo Verbal:
Indirect Speech No Direct Disagreement Silence
o Non-Verbal: Minimalist and Impassive Importance of
Understanding True Meaning
Avoid pointing
Eye contacto Considered Impolite and
Disrespectful
Personal Spaceo Highly Valuedo Prefer Distance Between
One Another
Strong Work Ethico Strong Collectivistic Valueso Karoshi
Death by Overwork
Behavior
Hofstede’s Cultural Dimensions
Country PDI IDV MAS UAI LTO
Japan 54 46 95 92 80
Austria 11 55 79 70 NA
China 80 20 66 30 118
Netherlands 38 80 14 53 44
United States 40 91 62 46 29
Countries of Origin Vs. Japan
Values Austria
o Lower power distance China
o Share the same rooto Tolerance is essential
Netherlandso Dutch society is more
feminine United States
o Greater importance on individualism and equality
o More informality
Business Practices Austria
o Similar Levels of Masculinity Unlike behavioral priorities
Chinao Mostly Similar
Respect “face” and patience Create “guanxi”
Netherlandso More Equality
Race, gender, origin, etc. United States
o Utilization of Resources o Less Long-term Planning
Countries of Origin Vs. Japan
Behaviours Austria
o Eye contacto Increased closeness
Chinao Similar
Indirect speech Implicit actions
Netherlandso Directness of speech
United Stateso Directnesso Privacy and space
Expectations Austria
o Similar long-term relationso Formal etiquette
Chinao State-owned companies
Hierarchy and Long Termo Chinese private sector
Similar to Western Business Culture
Netherlandso Dutch do not alter signed deals
United Stateso Privacy, Liberty, and Timeliness
Dominant Valueso Handling of religion leads
to open-mindnesso New influences through
Western countries
Expectationso Long-term view essential
Establish relationshipso Foreigners expected to try
to understand culture
Business Practiceso Progress is very
important o Western greeting
standards (handshake)
Behavioro Foreigners must read
between lineso High commitment to
company by employees
Verifying of Information
Do’s Try to understand the
Japanese Culture Be Natural
o Do not adjust too much Listen Carefully
o Read between the lines Establish Relationships
Before Negotiations Maintain Harmony
o Be decent and care about others
Be Prepared for Meetings
Don’ts Do not rush things
o Take things slowly in the beginning
o Understanding the real causes of problems
Joke if Unsure of Reaction Stare at Someone Assume Understanding Bow or Say "san" After Name
o Western standards are common Be Afraid of Silences
Training guide for AN EXPATRIATE in Japan
Team PROCESS
Overall a very smooth processo All team members were actively involved
Even with seemingly low commitment obligations due to the distance
o Good teamwork Able to trust one another’s research and have an informed
discussion of the findings o Team members delivered as promised
Accomplishing the Tasko Part II was the point of breakthrough for increased
productivity Able to exchange content and ideas and put topics in their
respective locations within the presentationo Parts done in succession
Built upon one another, which strengthened previous slides
Team PROCESS
Points of Difficulties o Time differences
Establishing a meeting timeo Internet difficulties o Establishing a common understanding
Means of resolving communication problemso Team members were flexibly o Constant e-mail communication
Discussed major points and not just findings o Ensured a common understanding before any delegation of
research Discussed each topic in length