Tim Hortons® Hong Kong Market Expansion Risk Form

Project Details Project Name: Tim Hortons Hong Kong Market Expansion Project Manager: Shanna Pritchard Risk Details Risk ID: R11 Raised By: Neda Bayat Date Raised (M/D/Y): June 5, 2017 Risk Description: App development for pre-ordering.

App development allowing customers to pre-order their drinks and food prior to arriving to the restaurant. This will increase ordering efficiencies and revenues while valuing our customer and their time.

Risk Probability: 5 Risk Impact: 4 Risk Value: 20 Opportunity/Threat Opportunity Risk Mitigation Recommended Preventative Actions:

N/A Opportunity

Recommended Contingent Actions:

Development of app. IT department to develop app that will operate in multiple markets and on both iOS and Android platforms. If, IT department unable to develop app, outsourcing to a 3rd party is possible with minimal cost. App to be a free download where people can upload value to gift cards and/or have their credit cards on file for quick mobile payment. Additional potential to use app as a loyalty program App will also provide feedback to Tim Hortons® on demographics, items which are selling and not selling and times of visits.

Approval Details Supporting Documentation:

http://www.forbes.com/sites/quora/2014/06/13/why-is-the-starbucks-mobile-payments-app-so-successful/#512235464c2a

Signature:

Neda Bayat

Date (M/D/Y): June 7, 2017 PLEASE FORWARD THIS FORM TO THE PROJECT MANAGER