TDE NCP Version 5 Product Information

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TDE NCP Version 5Product InformationTDE NCP Version 5Product Information

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Enough capacity whenemployee increasesin future

KX-TDE/NCP Version 4

IP Phone

Max.128Additionally

CallCenterw/ VM

Panasonic DECT enhancement for wealthy people marketEmergency call alert 　

Anybody can go Anybody can go to room 401?to room 401?Help required !Help required !

One Page Summary of TDE-NCP Version 5One Page Summary of TDE-NCP Version 5

HomeHospitalityw/ DECT

D

CostSaving

(NCP500)

Exit from Queuing“If you cannot wait, press 1 to leave voice message.”Automatic recording 　

Digital Phone / SLT

Max.44It was 28

KX-NCP500

No need to buy other PBX again !

KX-TVA/TVM

Customer

TelephoneCompany

Enough capacity using24-port SLT card withCaller ID & MSW

24-port card for TDA100D is used.No discard card & phone when PBX replace !

KX-TDE100Max.128 SLT

It was 96 SLT

CostSaving

(TDE100-200)

KX-TDE200Max.168 SLT

It was 128 SLT

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Feature List

No. Feature List1

1-A1-B

Call center enhancement(A) Maximum queuing : 30→100(B) Exit from ICD queuing and leave message to VM

1-C (C) Automatic recording

2 Automatic recording setting using Web for supervisor

3 Emergency call alert after dialing (Not only after talking)

4 DECT paging without PS setting

5 One touch busy override by SCO key

6 NCP500 extension capacity expansion (2 x DLC16 / SLC16)

7 TDA1178 (24-port SLT card with Caller ID + Message Waiting) and TDA1176 forTDE100-200. (Not for TDE600)TDA1180 and TDA1186 (CO card with CID) are NOT supported.

8 to 15 Other Improvement

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1. For Call CenterICD Group Improvement

Automatic Recording

1. For Call CenterICD Group Improvement

Automatic Recording

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1. For Call Center (1)

Call center features Call center features can be enhancedcan be enhanced without application without application. .

(A) (A) Maximum queuingMaximum queuing of ICD group is increased from 30 to 100. of ICD group is increased from 30 to 100.

(B) Caller can (B) Caller can exit from ICD queuingexit from ICD queuing and leave message to and leave message to KX-TVA/TVMKX-TVA/TVM voice mail. voice mail. “Sorry, all agents are on the phone. “Sorry, all agents are on the phone. Please wait for the moment. Please wait for the moment. If you want to leave voice message, dial 1.” If you want to leave voice message, dial 1.”

(C) Talking with customer can be (C) Talking with customer can be recorded automatically torecorded automatically to KX-TVA/TVMKX-TVA/TVM voice mail. voice mail.

Call CenterVoice Mail

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ICD Group QueuingICD Group Queuing

< Solution Example >< Solution Example >

Call CenterVoice Mail

1. For Call Center (2)

Talking is recorded to Talking is recorded to VM automatically.VM automatically.

PBX - DISA 1

Hello this is Panasonic Bank. This call is recorded in order to improve our service.

One agent becomes idle.One agent becomes idle.

VM - Mailbox for the ICD Group

Please record your Please record your name.name.Please record your Please record your address.address. : : : :Recorded message can be Recorded message can be e-mailed to supervisor. e-mailed to supervisor.

100 callers can wait.100 callers can wait.

DISA No Dial to ICDDISA No Dial to ICD

CustomerCustomerIncoming CallIncoming Call

PBX - DISA 2 in ICD Group

Currently all agents are on the phone. Please wait for the moment. Or dial 1 to leave voice message.

NoNo

YesYesICD Agent Idle?ICD Agent Idle?

PBX - BGM for ICD Group

Panasonic Bank is offering good interest rate now…..

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1. ICD Group Improvement (3)

< Technical Specifications (B) > < Technical Specifications (B) > Exit from QueuingExit from Queuing- DISA-AA setting is applied even when ICD group queuing.- DISA-AA setting is applied even when ICD group queuing.- DISA is released immediately after dialing. - DISA is released immediately after dialing. - If DISA-AA destination is VM, message can be- If DISA-AA destination is VM, message can be recorded to mailbox for the ICD group. recorded to mailbox for the ICD group. For example, For example, Queuing on ICD group 601 Queuing message DISA 502 for ICD group 601 DISA 502 – AA dial 1 to VM 500 => If caller dials “1” during playing DISA 502 for ICD 601, mailbox 601 in VM 500 answers. “Please leave your name.” “Please leave your address.” (Interview feature of VM is good for this solution.)

- VM custom service is also available by new system programming. This new setting is applied to “ICD overflow to VM” also. - VM has to be KX-TVA/TVM using Digital (PT) integration.- VM has to be KX-TVA/TVM using Digital (PT) integration.- VM in other PBX (Centralized VM) can NOT be DISA-AA destination.- VM in other PBX (Centralized VM) can NOT be DISA-AA destination.

TechnicalInformation

VM - Mailbox for the ICD Group

Please record your Please record your name.name.Please record your Please record your address.address. : : : :

Dial 1

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1. Automatic 2-way Recording (4)

< Technical Specifications (C) >< Technical Specifications (C) > Auto 2-way RecordingAuto 2-way Recording- Maximum 10 calls can be recorded to VM for NCP- Maximum 10 calls can be recorded to VM for NCP and TDE100-200 at the same time, because one and TDE100-200 at the same time, because one PBX supports 10 x 3 conference hardware. PBX supports 10 x 3 conference hardware.- Maximum 24 calls can be recorded to one VM- Maximum 24 calls can be recorded to one VM for TDE600, because one VM supports 24ch. for TDE600, because one VM supports 24ch.- Maximum 40 calls can be recorded to two or- Maximum 40 calls can be recorded to two or more VM for TDE600 because TDE600 supports more VM for TDE600 because TDE600 supports 10 x 3 conference hardware per cabinet. 10 x 3 conference hardware per cabinet.


24ch24ch

Talking is recorded to Talking is recorded to VM automatically.VM automatically.

CustomerCustomer

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< Technical Specifications (C) > < Technical Specifications (C) > Auto 2-way RecordingAuto 2-way Recording- PT(IP / Digital / Analog), PS and SLT can be recorded automatically.- PT(IP / Digital / Analog), PS and SLT can be recorded automatically.- SIP Phone can NOT be recorded automatically.(*1)- SIP Phone can NOT be recorded automatically.(*1)

- VM has to be KX-TVA/TVM using Digital (PT) integration.- VM has to be KX-TVA/TVM using Digital (PT) integration.- VM DTMF integration does NOT support automatic recording.(*1) - VM DTMF integration does NOT support automatic recording.(*1) - Centralized voice mail does NOT support automatic recording.(*1) - Centralized voice mail does NOT support automatic recording.(*1)

- VM for automatic recording can be selected- VM for automatic recording can be selected for each extensionfor each extension using PCMC. (*2) Default is disabled. using PCMC. (*2) Default is disabled.- Mailbox number to record can be assigned for each extension using- Mailbox number to record can be assigned for each extension using PCMC. Default is same as extension number. PCMC. Default is same as extension number.

- Not only ICD call but also other 1:1 call can be recorded automatically.- Not only ICD call but also other 1:1 call can be recorded automatically.- Conference call can NOT be recorded automatically.(*1)- Conference call can NOT be recorded automatically.(*1) (But possible to record by “Loop back”. See next page.)(But possible to record by “Loop back”. See next page.)

(*1) These specifications are same as manual recording for PT/PS using “Two way recording” button or for SLT using CA.(*1) These specifications are same as manual recording for PT/PS using “Two way recording” button or for SLT using CA.(*2) Other c(*2) Other call condition can NOT be programmed such as “Incoming call only” and “CO call only”.



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NCP/TDENCP/TDE 7-81 7-81


< Technical Specifications (C) >< Technical Specifications (C) > Auto 2-way RecordingAuto 2-way Recording- Conference recording is available by “Loop back” using H.323.- Conference recording is available by “Loop back” using H.323.


H.323 IP Network

NCP/TDENCP/TDE 7-82 7-82

Virtual PSExt 301

Fwd to VM

Conference call Conference call is recorded to is recorded to mailbox 301.mailbox 301.

7-81-301 is assigned asconference member.

7-82 PBX is not required for this solution.

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2. Recording for Supervisor2. Recording for Supervisor

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Automatic recoding to voice mailAutomatic recoding to voice mail can be assigned using can be assigned usingweb by “Personnel Department” easilyweb by “Personnel Department” easily, as well as PCMC, as well as PCMCstandard mode by dealer.standard mode by dealer.

CostManage

2. Recording for Supervisor (1)

“Auto Recording” newly

Recording can bee-mailed to supervisorfrom VM after talking.

If too many “private call” during business hour using company phone…, restrict outgoing call.

Incoming call also can be restricted.Intercept to operator after 1s.for phone cost and salary management !

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< Technical Specifications >< Technical Specifications >- During recording, “Two wary recording button” on PT becomes red.- During recording, “Two wary recording button” on PT becomes red. However flexible key programming can be limited to “one touch dial However flexible key programming can be limited to “one touch dial only” using extension programming. only” using extension programming. PT programming also can be restricted using COS programming. PT programming also can be restricted using COS programming.



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< Technical Specifications >< Technical Specifications >- During recording, “Stop recording button” is displayed on CA.- During recording, “Stop recording button” is displayed on CA. However CA can be restricted using extension programming. However CA can be restricted using extension programming.


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3+4. Hospitality3+4. Hospitality

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3. Emergency Alert

Emergency alertEmergency alert is displayed on PC installed in office, is displayed on PC installed in office,when emergency number is dialedwhen emergency number is dialed from guest room. from guest room.This feature is for SMDR based application such as This feature is for SMDR based application such as Panasonic CA Call Panasonic CA Call AccountingAccounting (free of charge). (free of charge). For example “911” in North America. For example “911” in North America. Hospitality employee can go to the guest room immediately.Hospitality employee can go to the guest room immediately. < Technical Specifications >< Technical Specifications >TDE-NCP version 4 supported SMDR only afterTDE-NCP version 4 supported SMDR only aftertalking. However version 5 supports SMDRtalking. However version 5 supports SMDRafter dialing AND after talkingafter dialing AND after talking, when dialed, when dialednumber is assigned in “Emergency Dial” table.number is assigned in “Emergency Dial” table.- System option programming is required.- System option programming is required.- Alert is displayed twice. - Alert is displayed twice. - Duration is output as zero second after dialing. - Duration is output as zero second after dialing. - Version up is NOT required for CA Call- Version up is NOT required for CA Call Accounting software. Accounting software.

HospitalityCA

Alarm tone is also available from PC speaker.

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4. Paging over DECT Improvement

DECT is very useful for hospitality employee.DECT is very useful for hospitality employee. Programming and operation are improved. Programming and operation are improved. (A) Conference group call can be answered automatically without(A) Conference group call can be answered automatically without automatic answer setting for each extension. automatic answer setting for each extension. (B) PT user can start “talking” by dialing any key during paged, as well as(B) PT user can start “talking” by dialing any key during paged, as well as DECT user. DECT user.

< Technical Specifications (A) >< Technical Specifications (A) >- System option programming is required.- System option programming is required.- This feature is available for PT and following DECT.- This feature is available for PT and following DECT. KX-WT125 / KX-WT126 : North American Frequency KX-WT125 / KX-WT126 : North American Frequency KX-TCA175 / KX-TCA275 : Standard Frequency KX-TCA175 / KX-TCA275 : Standard Frequency

Anybody can go Anybody can go to room 401?to room 401?Help required !Help required !

HospitalityDECT

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5. Wealthy Home5. Wealthy Home

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One touch busy override by red SCO key is supported ． (1) Incoming call to all phones in house by 1:N. (2) Child answers the call before parent answers the call. (3) Child does not know operation to hold the call. (4) Child announces to parents or does not announce. “Mama, you have a call from aunt Nancy.” (5) Mother retrieves the call using busy override feature by only SCO key operation like Analog PBX and former TD1232. TD1232.

< Technical Specifications >- System option programming is required.- - Current operation (SCO key + [3] during Busy Tone) is kept in order to keep call back feature (SCO key + [6] during Busy Tone).

< Red on >Other party is using this CO line.

< Red Flash >Other party is holding this CO line.

5. One Touch Busy Override HomeDECT/PT

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6+7. Expandability6+7. Expandability

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Extension NCP500Version 4

NCP500 *)Version 5

NCP1000

Old DPT / APT 6 / 4 10 / 4 10 / 4

DPT w/o DXDP 20 36 **) 36DPT w/ DXDP 24 40 40

SLT 20 36 **) 36

DPT w/ DXDP + SLT 28 44 44

NCP500 V4 : 28 points (soft limitation)NCP500 V5 / NCP1000 : 44 points Old PT = 4 points New DPT / SLT port = 1 point

*) Including NCP500X/V for EU with NCS3990 Activation Key**) 2 x DLC16 or SLC16 Required = Cannot use OPB3 (& Doorphone card)

6. NCP500 Capacity Expansion (1)

NCP500 expandability is increased.NCP500 expandability is increased. “When your business expands in future, you do not need to buy other PBX.”“When your business expands in future, you do not need to buy other PBX.”

< Technical Specifications > < Technical Specifications >

Key Point !!Current NCP500 hardware with version 5 software can support above specification.“You can increase capacity by software update (and optional card) in future.”

CostSaving

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Cell station capacity of KX-NCP500 is also increased.Cell station capacity of KX-NCP500 is also increased.KX-NCP500 Version 4KX-NCP500 Version 4

KX-NCP500 Version 5KX-NCP500 Version 5andand

KX-NCP1000KX-NCP1000

6. NCP500 Capacity Expansion (2) CostSaving

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MCSLC24/16 cards (KX-TDA1178/1176) are supported byMCSLC24/16 cards (KX-TDA1178/1176) are supported byTDE100 and TDE200TDE100 and TDE200 with MEC card(KX-TDE0105). with MEC card(KX-TDE0105).Maximum SLT capacity of KX-TDE100-200 is as follows.Maximum SLT capacity of KX-TDE100-200 is as follows.

PBX Power SLT CapacityVersion 4

SLT CapacityNew

KX-TDE100(6 Slot)

S 64 = 16x4 64 = 24x2 + 16x1

M 96 = 16x6 128 = 24x5 + 8x1

KX-TDE200(8 Slot for Extension)

M 128 = 16x8 128 = 24x5 + 8x1

L 128 = 16x8 168 = 24x5 + 16x3

< Technical Specifications >< Technical Specifications >- Maximum 5 MCSLC24 cards can be installed.Maximum 5 MCSLC24 cards can be installed.- TDE600 does NOT support MCSLC24/16 (KX-TDA1178/1176) card.- TDE600 does NOT support MCSLC24/16 (KX-TDA1178/1176) card. - Message waiting specification is for Panasonic SLT with message waiting.Message waiting specification is for Panasonic SLT with message waiting.-- Caller ID specification is same as current CSLC16 card.Caller ID specification is same as current CSLC16 card.- New LCOT8+8 card (KX-TDA1180) is NOT supported for TDE100-200-600.- New LCOT8+8 card (KX-TDA1180) is NOT supported for TDE100-200-600.

7. SLC24 card with MSW & Caller ID CostSaving

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Other ImprovementOther Improvement

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< Solution Example > NY Office Extension to NY CO / NJ Office Extension to NJ CO 100% feature transparency between extensions in NY / NJ

NJ OfficeNY Office

IP Network

DPT DPT DPT VMIP-PT IP-PT

CO (NJ)CO (NY)

8. Tenant based ARS

< Technical Specifications >TDE-NCP version 5 supports tenant independent ARS table.If ARS is enabled for tenant, following ARS Leading Digits is applied.

Tenant 2 in TDETenant 1 in TDE


NCP as“CO Gateway”

Tenant 1 2 … 20 21 or more

Leading Digits Table

1-50 51-100 … 951-1000 1-1000

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9. SIP Trunk

< Technical Specifications >< Technical Specifications >TDE-NCP version 5 improves SIP Trunk feature. improves SIP Trunk feature. - - T.38 disable mode is supported.- Countermeasure for caller ID with alphabet is supported. (Alphabet is removed.)- When SIP trunk incoming call is forwarded to mobile network through SIP trunk, incoming CO callers CLIP (A-number) can be sent using the diversion header feature.- Refer (Transfer) is supported for SIP trunk.

These features may not work depend on specification of SIP network.Field test is required.


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TDE-NCP version 5 supportsTDE-NCP version 5 supports verification code for SIP phone.verification code for SIP phone.

10. SIP Phone Feature (1) TechnicalInformation

PT/SLT/PSPT/SLT/PSand and SIP PhoneSIP Phone

No ImprovementNo Improvement

PT/SLT/PSPT/SLT/PS

Improvement from version 5Improvement from version 5

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Other SIP Extension features are NOT improved.Other SIP Extension features are NOT improved.But But New Pure IP PBX can work as “SIP Phone Adapter”New Pure IP PBX can work as “SIP Phone Adapter” for TDE-NCP for TDE-NCPusing PBX to PBX network.using PBX to PBX network.

< Alternative Solution > < Alternative Solution >

HubHub

IP NetworkLANLAN

WiFiWiFi

RemoteRemote

VMVM DPTDPTIP-PTIP-PT

SLTSLT DECTDECT

CS

SIP TelephoneSIP Telephone

HubHub

V4 PBX to PBX V4 PBX to PBX NetworkNetwork

(PRI / VoIP (PRI / VoIP H.323)H.323)

New Pure IP PBXNew Pure IP PBXKX-NS1000KX-NS1000

KX-TDE/NCPKX-TDE/NCP

10. SIP Phone Feature (2) TechnicalInformation

New Pure IP PBX supports many features such as “Call Waiting (Receive)” New Pure IP PBX supports many features such as “Call Waiting (Receive)” and “Call Pickup” for SIP Phone.and “Call Pickup” for SIP Phone.

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11. Walking Extension as “Hot Desking”

< Technical Specifications >TDA “Walking Extension” does not support “Service Out”.Therefore other user can make call and receive call after leaving desk.

TDE-NCP “Walking Extension” has supported “Service Out” for “Hot Desking” since version 1.Extension dial lock and DND are assigned automatically by “Service Out” operation. They are cleared by “Service In” operation.Call can be redirected to VM if DND. However “Display Lock” is not applied, even when “Service Out”.Therefore other user can see call log and listen to SVM message.

=>TDE-NCP version 5 supports “Display Lock” when “Service Out”. “Display Lock” when “Service Out”.


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12. CLIP when Transfer

< Technical Specifications >< Technical Specifications >If VM is used as centralized VM, extension user in remote office wants to If VM is used as centralized VM, extension user in remote office wants to see caller ID of caller instead of VM extension number.see caller ID of caller instead of VM extension number.Therefore “Send CLIP of CO caller” should be enabled.Therefore “Send CLIP of CO caller” should be enabled.

On the other hands, when extension user transfers CO call to cellular and On the other hands, when extension user transfers CO call to cellular and if CO Caller CLIP “01-xxx-yyyy” is informed to telephone company “03”, if CO Caller CLIP “01-xxx-yyyy” is informed to telephone company “03”, some telephone company disconnects the call.some telephone company disconnects the call.Therefore “Send CLIP of CO caller” should be disabled.Therefore “Send CLIP of CO caller” should be disabled.

=> TDE-NCP version 5 sends=> TDE-NCP version 5 sends “CLIP of CO caller” always regardless “CLIP of CO caller” always regardless setting, if call is transferred by VM. setting, if call is transferred by VM.


TelephoneNetwork

(01)

080-888-7777

Ext 10103-333-4444

TelephoneNetwork

(03)

MobileNetwork

(080)

Ext 201 VM

01-234-5678or

03-333-4444

01-234-5678Always

01-234-5678

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13. Incoming Call LCD

< Technical Specifications >< Technical Specifications >Caller name or ID / DID name / CO line number is displayed on PT LCD. Caller name or ID / DID name / CO line number is displayed on PT LCD. They can be switched by “Transfer” key or “INFO” soft key.They can be switched by “Transfer” key or “INFO” soft key.If user presses the button by happen,If user presses the button by happen, this becomes cause of trouble, this becomes cause of trouble, because last mode is displayed at first from next call. because last mode is displayed at first from next call. “My phone does not displays caller ID always…” “My phone does not displays caller ID always…” => TDE-NCP version 5 does=> TDE-NCP version 5 does not save display mode not save display mode, even after PT, even after PT operation. operation. - Display switch operation itself is kept.- Display switch operation itself is kept.- Display mode can be assigned using PCMC.- Display mode can be assigned using PCMC.- “Automatic save after PT operation” is kept by PCMC system- “Automatic save after PT operation” is kept by PCMC system reserved bit. Default is new specification. reserved bit. Default is new specification.


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14. Incoming Call LCD (SLT)

< Technical Specifications >< Technical Specifications >When PBX informs caller name using Russian character based on extension When PBX informs caller name using Russian character based on extension name or speed dial name, “?????????” is displayed on Panasonic SLT.name or speed dial name, “?????????” is displayed on Panasonic SLT.

=> TDE-NCP version 5 does=> TDE-NCP version 5 does not inform caller name to SLT by default. not inform caller name to SLT by default.This default change is applied only to NCP500-1000RU/UA,This default change is applied only to NCP500-1000RU/UA,TDE100-200RU/UA and TDE600RU/UC. TDE100-200RU/UA and TDE600RU/UC.

Only for RU/UA

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15. ICD Group Log when VM answer

< Technical Specifications >< Technical Specifications >When incoming ICD group call is not answered by ICD member extension When incoming ICD group call is not answered by ICD member extension and VM answers the call, incoming call log is not recorded to “ICD group call and VM answers the call, incoming call log is not recorded to “ICD group call log key”. When the caller does not leave message to VM, extension user log key”. When the caller does not leave message to VM, extension user can not know the missed call, even if the caller is VIP. can not know the missed call, even if the caller is VIP. If anyone does not answer the incoming ICD group call, call log is recorded If anyone does not answer the incoming ICD group call, call log is recorded to “ICD group call log key” as missed call.to “ICD group call log key” as missed call.If extension user in ICD group answers the incoming ICD group call, call log If extension user in ICD group answers the incoming ICD group call, call log is recorded to “ICD group call log key” as answered call. is recorded to “ICD group call log key” as answered call.

=> TDE-NCP version 5=> TDE-NCP version 5 records ICD group call, even when overflow records ICD group call, even when overflow destination answers. destination answers.


Version 4 Manual (FG)

when the call is answered.

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End of DocumentEnd of Document

TDE NCP Version 5 Product Information

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