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TCS Design Services P 01 09

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Copyright © 2008 Tata Consultancy Services Limited

Contact us

smb.queries@tcs.com

To know more about TCS SMB IT-as-a-Service,

contact 

IT-as-a-ServiceSmall and Medium Business

Why TCS SMB

Our global experience, domestic market reach, skills, know-how,

alliances, and delivery capabilities to deploy solutions, all come

together in this powerful partnership. This in turn ensures that

you reap significant benefits of speed-to-market and cost control,

amongst others. You stand to gain from the following:

Single window for all IT requirements.Working with

multiple vendors for IT solutions can often lead to poorintegration and lack of service levels across the stacks. We

make your IT operations simple and easy by providing

solutions which cover the entire stack needed to run your daily

operations.

Minimal setup time.With TCS IT-as-a-Service, setting up the

entire IT environment takes minimal time. Software updates

with newer features are also more frequent with zero business

downtime. So, you can gain from state-of-the-art IT quickly

and efficiently.

Minimal capital expenditure.Under the TCS IT-as-a-Service

model, capital expenditure is minimal as you do not have to

buy the application or the infrastructure.

Reduced operating expenditure.You only incur operating

expenses, which are equivalent to the subscription charges

levied, as per the IT services needed. The model also frees youfrom maintaining skilled IT staff on your payroll.

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About Tata Consultancy Services ( TCS)

Tata Consultancy Services is an IT services, business solutions

and outsourcing organization that delivers real results to

global businesses, ensuring a level of certainty no other firm

can match. TCS offers a consulting-led, integrated portfolio of 

IT and IT-enabled services delivered through its uniqueTM

Global Network Delivery Model recognized as the benchmark 

of excellence in software development.A part of the Tata Group, India’s largest industrial conglomerate,

TCS has over 100,000 of the world's best trained IT consultants in

50 countries. The company generated consolidated revenues of 

US $5.7 billion for fiscal year ended 31 March 2008 and is listed on

the National Stock Exchange and Bombay Stock Exchange in

India. For more information, visit us at www.tcs.com

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The market for Small and Medium Businesses (SMBs) is constantly changing, transforming

with it the nature of customers and competition, and therefore, business rules. Only

companies who can keep track of these trends and implement changes in underlying

strategies, systems, and processes can stay ahead of competition and keep customers

satisfied. Given the scenario, Information and Communication Technology (ICT ) becomes

a key enabler and driver for companies such as yours to gain an edge. Tata Consultancy

Services’ (TCS) SMB IT-as-a-Service is an SMB-friendly business model. Based on active

inputs from and validated by SMBs, it has been built especially to cater to all your needs.

Our offerings:

Our TCS SMB IT-as-a-Service is a business model that delivers on-demand business capability; with an int egrated suite of hardware,

network and software solutions; along with business, technical and consulting services. It functions as a ‘build-as-you-grow’, ‘pay-as-you-

use’ service model through a shared services hosted platform. This allows you to easily scale up your IT needs with business growth,

thereby aligning IT service payments to business outcomes.

We offer you comprehensive business solutions in t he following areas:

Overview

Stiff competition from domestic and global players, cost

escalations and difficult market conditions with a tight credit

situation make operations challenging for your growing

enterprise. Moreover, with market trends changing everyday,

business solutions of the past might not work today or tomorrow.

And in the rush of every-day business, you might forget to

consider these and other key business issues, mentioned below,

that come your way.

Having understood these challenges and realities, TCS SMB offers

an innovative answer to support your business needs in the ICT

space – the TCS IT-as-a-Service model. Through this we enable

you to sustain growth and profits by:

Allowing you to use technology without investing

upfront in IT;

Eliminating the need for skilled staff to manage it.

We also:

Provide a well-defined ICT roadmap;

Align the ICT investment with your current and

long-term business goals.

With this, we ensure that you benefit from scalable solutions that

are of the highest industry standards.

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Top business challenges for SMBs

Revenue growth

Customer acquisition and retention

Cost control

Innovating for competitive edge

Strengthening and standardizing business processes

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Realities

Business reality

Increased global competition

Pressure to deliver higher quality at lower price

Demand for better customer service

Lack of enterprise view

Need for exchange of business information online

IT reality

High capital investments

Multiplicity of vendors

Non-standard processes

Unavailability of skilled staff to manage IT

Difficult to select the right solution

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NicheVertical

ApplicationsJITS,EAM

Lean Manufacturing...

Vertical CoreApplications

Inventory Mgmt,Production Mgmt...

Common Business ApplicationsF&A, CRM, Payroll...

Common Office ApplicationsDocument Management, Messaging,

Online Management...

NetworksLAN, WAN, Routers, Internet...

HardwareDesktops, Laptops, Industrial Printers...B

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An overview of our offerings