Tchavdar Elenkov Always ask for the best! date Group Benefit Program.
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Transcript of Tchavdar Elenkov Always ask for the best! date Group Benefit Program.
Tchavdar Elenkov Always ask for the best!
• Why Manulife Group Benefits?
• About Manulife Financial
• Teamwork
• Products and services
• Transition to Manulife
• Next steps
Name of Group Agenda…
Tchavdar Elenkov Always ask for the best!
The Manufacturers Life Insurance Company (Manulife Financial) is a leading provider of financial protection products and investment management services to individuals, families, businesses and groups in selected international markets
Tchavdar Elenkov Always ask for the best!
RatingsAgency Rating Rating PurposeA.M. Best A++ Financial StrengthMoody’s Aa2 Financial StrengthStandards and Poor’s AA+ Financial StrengthFitch AAA Claims PayingDominion BondRating Service IC-1 Claims Paying
Tchavdar Elenkov Always ask for the best!
Recognizing the unique requirements of plan sponsors, Manulife Financial has earned a niche for itself in the group life and health market by bringing best of class products and technology to the marketplace.
Group benefits
Tchavdar Elenkov Always ask for the best!
• ManuScript - Pay Direct Drug Plan
• Electronic claim submission
• Drug Utilization Review
• Direct enrolment
• Dynamic Maintenance
Products that deliver
care and
convenience
Tchavdar Elenkov Always ask for the best!
• ManuAssist – Travel and at home
• 24/7 multilingual toll-free hotline
• Claims payment direct to provider
Products that deliver
care and
convenience
Tchavdar Elenkov Always ask for the best!
• Dental • Electronic claim submission
• Direct enrolment
Products that deliver
care and
convenience
Tchavdar Elenkov Always ask for the best!
• Disability
When you partner with Manulife Financial, we’ll help you identify risks and take actions to minimize the human and economic costs of disability.
Products that deliver
care and
convenience
Tchavdar Elenkov Always ask for the best!
Health and Dental Retiree Option
Products that deliver
care and
convenience
Tchavdar Elenkov Always ask for the best!
….changing the way
we do business…. so you can
get on with yours!!
Tchavdar Elenkov Always ask for the best!
Claim cheques depositeddirectly into the members’
bank accounts
Plan member
services on-line
Plan member
services on-line
Tchavdar Elenkov Always ask for the best!
When can I get my nextpair of glasses?
Plan member
services on-line
Plan member
services on-line
Tchavdar Elenkov Always ask for the best!
• claims submitted from point of service• claims history & explanation of benefit• direct claims deposit• benefit and coverage information• answers at their fingertips
plan members
for plan members
Tchavdar Elenkov Always ask for the best!
in the businessPlan Administration Kit
Forms and brochuresOn-line booklets
On-line policy
The best on-line
Tchavdar Elenkov Always ask for the best!
Pre-authorized premium deposit
Administrator Services on-line
Tchavdar Elenkov Always ask for the best!
• simple, easy to use..hassle free• easy way to manage enrolment• information to answer inquiries• billing and payment history
plan administrators for plan administrators
less time…improved service
Administrator service on-line
Tchavdar Elenkov Always ask for the best!
…the approach
Pricing
Apply for Coverage
AftercareService
Quote
Benefit Card
InternetSites
Renewal
Tchavdar Elenkov Always ask for the best!
Pricing
Apply for CoverageQuote
Benefit Card
InternetSites Renewal
AftercareService
Quote/Illustration
• Plan design • Prepare quotation• Present recommendations
Tchavdar Elenkov Always ask for the best!
Pricing• Calculate price (validate)
– Based on:• Plan Design Selection• Employees eligible• Plan experience (if applicable)
Pricing
Apply for CoverageQuote
Benefit Card
InternetSites Renewal
AftercareService
Tchavdar Elenkov Always ask for the best!
Apply for Coverage• Company
– Complete Application
– PAD
• Employees– Member brochure
– Enrolment Application and Evidence form if applicable
Pricing
Apply for CoverageQuote
Benefit Card
InternetSites Renewal
AftercareService
Tchavdar Elenkov Always ask for the best!
Benefit CardsMember’s passport to Manulife Services
• Wallet ID• ManuScript Card• ManuAssist Card
Pricing
Apply for CoverageQuote
Benefit Card
InternetSites Renewal
AftercareService
Tchavdar Elenkov Always ask for the best!
Internet Sites
• Plan Administrator Secure Site– Enrolment– Member Coverage– Policy, Booklets, Guides, Forms– Billing and Payment History– Secure Email
Pricing
Apply for CoverageQuote
Benefit Card
InternetSites
Renewal
AftercareService
Tchavdar Elenkov Always ask for the best!
Internet Sites
• Plan Member Secure Site– Enrolment– Coverage – Booklets, Forms– Claims History, EOB’s on line– Direct deposit registration– Secure Email
Pricing
Apply for CoverageQuote
Benefit Card
InternetSites
Renewal
AftercareService
Tchavdar Elenkov Always ask for the best!
Aftercare Service
• Working together with Manulife• Customer Service welcome call• Service Support
Pricing
Apply for CoverageQuote
Benefit Card
InternetSites Renewal
AftercareService
Tchavdar Elenkov Always ask for the best!
Renewal• 15 months – first renewal
– 12 months thereafter
• Renewal rates reflect:– Who is covered– Expenses – administration, taxes etc.– Cost of Inflation and trend
– Your own plan performance
• Review plan design – make appropriate changes
Pricing
Apply for CoverageQuote
Benefit Card
InternetSites Renewal
AftercareService
Tchavdar Elenkov Always ask for the best!
Teamwork
Products that deliver care & convenience
Technology..changing the way we do business
Delivering.. a complete program