www.independentsports.com.au

Return Policy

Our Return Policy is in accordance with the Competition and Consumer Act 2010

The Competition and Consumer Act 2010 sets out minimum standards for goods sold on independentsports.com.au. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

The Competition and Consumer Act 2010 is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of Australian safety standards; availability of products; and the sales techniques used. The Australian Competition and Consumer Commission enforces the Competition and Consumer Act 2010.

Returning Defective Merchandise

At Independent Sports we are proud of our products and guarantee all our products as being as advertised. We will attempt to replace any defective merchandise (subject to stock availability) or refund you for any defective merchandise (including reasonable shipping costs) provided that:

1. the return is pre-arranged. This can be done by e-mailing your nearest Independent Sports store.

2. the product is returned to us with proof of purchase within 14 days of the date of purchase;

3. the product is in its original condition, including its original packaging; and 4. the product is not defective as a result of misuse, or other abuse or misuse.

Goods received will be inspected for manufacturing faults. Items deemed subject to wear and tear will not be accepted as faulty. You will be notified and the goods will be returned to you at your own expense.

Refunds for goods deemed as faulty will be credited by the method of payment at time of purchase.