Taking on more…

Bernie SzacharaSenior VP Operations and ITDenver Newspaper Agency

Background…

•RIT undergrad•20 years with Gannett•Variety of production management

positions•5 years - production systems at Gannett

Corp•MBA from RIT in 2006

Two times a charm…

•Rochester, NY▫VP / Production from 2002 – 2006▫VP / Operations from 2006 – 2007

• Denver, CO▫Senior VP Operations and IT▫New Position. New structure.

Rochester before…

Prepress Press Packaging

Facilities

VP Productio

n

Rochester before…

IT DeptOperations

Sales Customer Service

Circulation

IT

Rochester after…

Prepress

Press Packaging

Facilities

OperationsCustomer Service IT Dept

VP Operations

Circ. Sales

Sales and Marketing

Denver…

Prepress Press Packaging

Facilities

Operations

IT Transportation

Why change…

•In other business models, operations covers “Cradle to Grave”.

•Putting like jobs together creates natural efficiencies.

•Smaller senior management team – fewer silos.

•Fresh eyes, new ideas.•Change or “be changed”.

Lessons learned…

•Dept cultures are more alike than different.• IT Departments want stronger connections

to the business.• IT becomes more customer focused.

Equipment downtime response Production-cycle hours and coverage

•Production becomes more subscriber focused.

On-time trucks Call volumes to Customer Service

Lessons learned…

•Technology leadership doesn’t need to be about the technology.

•Tech Services and IT departments are doing similar work.

•Don’t let transportation run on autopilot.•You still need experts.•More headaches, more often.•New skill-sets improve your marketability

(COO vs. Production Director)

Taking on more…

Bernie SzacharaSenior VP Operations and ITDenver Newspaper Agency