1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business...

19
1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business Corporate Express US Analyst Meeting Denver – 12-13 September 2007

Transcript of 1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business...

Page 1: 1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business Corporate Express US Analyst Meeting Denver – 12-13 September.

1CXP Analyst and Investor Meeting Denver – 12-13 September 2007

Wayne Aiello - VP, E-Business

Corporate Express US Analyst Meeting Denver – 12-13 September 2007

Page 2: 1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business Corporate Express US Analyst Meeting Denver – 12-13 September.

2CXP Analyst and Investor Meeting Denver – 12-13 September 2007

“Safe Harbour” Statement under the Private Securities Litigation Reform Act of 1995

Statements included in this press release, which are not historical facts are forward-lookingstatements made pursuant to the safe harbour provisions of the Private Securities LitigationReform Act of 1995 and the Securities Exchange Act of 1934.

Such forward-looking statements are made based upon management’s expectations and beliefs concerning future events impacting Corporate Express and therefore involve a number of uncertainties and risks, including, but not limited to industry conditions, changes in product supply, pricing and customer demand, competition, risks in integrating new businesses, currency fluctuations, and the other risks described from time to time in the Company’s filings with the US Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F filed with the Securities and Exchange Commission on March 9, 2007. As a result, the actual results of operations or financial conditions of the Company could differ materially from those expressed or implied in such forward-looking statements. Shareholders and other readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date on which they are made.

The Company undertakes no obligation to update publicly or revise any forward-looking statements.

Page 3: 1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business Corporate Express US Analyst Meeting Denver – 12-13 September.

3CXP Analyst and Investor Meeting Denver – 12-13 September 2007

Eway.com

Page 4: 1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business Corporate Express US Analyst Meeting Denver – 12-13 September.

4CXP Analyst and Investor Meeting Denver – 12-13 September 2007

E-Commerce is a Differentiator

•Meets customer demand to move indirect spend to online and electronic channels

– Control and standardize purchases– Consolidate spend across fewer vendors– Reduce processing and payment costs– Standardize reporting and metrics

•Differentiator for Corporate Express– More B2B features than Retail Competitors– Full cycle “Req to Check” capabilities– Specialized customization to address large

customer unique needs– Leveraged across multiple lines of business

(OneShopExpress)– Differentiation in segments where investment is

too great for smaller competitors to keep up Local OP dealers Fragmented Furniture and Facilities industry

Phone10%

Fax8%

Other3%

Eway.com59%

Other Electronic

20%

USOP Sales by Order Channel

Page 5: 1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business Corporate Express US Analyst Meeting Denver – 12-13 September.

5CXP Analyst and Investor Meeting Denver – 12-13 September 2007

Recent Customer-driven Enhancements

• Procurement controls and budgeting tools

• Real-time chat

• Storeroom inventory management scanners

• Inventory checks and alternative recommendations

• Order status and proof of delivery

• Schedule future delivery date

• Online returns

• Online reporting

Page 6: 1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business Corporate Express US Analyst Meeting Denver – 12-13 September.

6CXP Analyst and Investor Meeting Denver – 12-13 September 2007

Recent Marketing Enhancements

• Enhanced capabilities– World-class product search and browse (guided navigation)– Online promotions and ads– Product recommendations– “Switch and Save”– Product category storefronts– Up-sell and cross-sell– Compare products– Walk-up ordering capabilities

• Next generation– Best practices of B2C– Best-in class design and usability– Integrated marketing capabilities– Common platform with Customer Care

Page 7: 1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business Corporate Express US Analyst Meeting Denver – 12-13 September.

7CXP Analyst and Investor Meeting Denver – 12-13 September 2007

Screen Shots of eway.com Enhancements

Page 8: 1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business Corporate Express US Analyst Meeting Denver – 12-13 September.

8CXP Analyst and Investor Meeting Denver – 12-13 September 2007

ScanExpress Inventory Control System

• Great for customers with stock rooms• Order from bar coded catalogs, labels, boxes• Apply labels all around the office to standardize selection

– Printers, Copiers, Fax, Break-rooms, Store-closets, etc.

• Scanned items are automatically placed into an Eway.com order

Page 9: 1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business Corporate Express US Analyst Meeting Denver – 12-13 September.

9CXP Analyst and Investor Meeting Denver – 12-13 September 2007

Order Status and Proof of Delivery

Page 10: 1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business Corporate Express US Analyst Meeting Denver – 12-13 September.

10CXP Analyst and Investor Meeting Denver – 12-13 September 2007

Click to Chat

Page 11: 1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business Corporate Express US Analyst Meeting Denver – 12-13 September.

11CXP Analyst and Investor Meeting Denver – 12-13 September 2007

Schedule Future Deliver Date

Page 12: 1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business Corporate Express US Analyst Meeting Denver – 12-13 September.

12CXP Analyst and Investor Meeting Denver – 12-13 September 2007

Search and Browse (Guided Navigation)

Page 13: 1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business Corporate Express US Analyst Meeting Denver – 12-13 September.

13CXP Analyst and Investor Meeting Denver – 12-13 September 2007

Promotions and Ads

Page 14: 1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business Corporate Express US Analyst Meeting Denver – 12-13 September.

14CXP Analyst and Investor Meeting Denver – 12-13 September 2007

Product Recommendations

Page 15: 1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business Corporate Express US Analyst Meeting Denver – 12-13 September.

15CXP Analyst and Investor Meeting Denver – 12-13 September 2007

“Switch and Save” (to private label)

Page 16: 1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business Corporate Express US Analyst Meeting Denver – 12-13 September.

16CXP Analyst and Investor Meeting Denver – 12-13 September 2007

Product Category Storefronts

Page 17: 1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business Corporate Express US Analyst Meeting Denver – 12-13 September.

17CXP Analyst and Investor Meeting Denver – 12-13 September 2007

Cross-Selling Related Products

Page 18: 1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business Corporate Express US Analyst Meeting Denver – 12-13 September.

18CXP Analyst and Investor Meeting Denver – 12-13 September 2007

Compare Products

Page 19: 1 CXP Analyst and Investor Meeting Denver – 12-13 September 2007 Wayne Aiello - VP, E-Business Corporate Express US Analyst Meeting Denver – 12-13 September.

19CXP Analyst and Investor Meeting Denver – 12-13 September 2007

Thank you.

Productivity in your hands.