Salesforce on Salesforce: Deploying Identity at Enterprise Scale
Take your Small and Medium Business to New Heights with Salesforce
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Transcript of Take your Small and Medium Business to New Heights with Salesforce
Most innovative companies in the world 5 years in a row
#1 CRM for Small & Medium Businesses
#1 CRM Platform based on reviews from 1000s of Small and Medium Businesses
#1 CRM Platform technology industry analysts
It’s An Exciting Time To Be A Small Business Owner
60 small businesses
expecting to grow faster than the year before
+60%
“Know precisely
what I want”
Be responsive, be quick
“Personalize everything”
“Be available to me everywhere.”
Your Customers Are Changing, They Have New Expectations
Are You Able To Keep Up With Customer Expectations?
Don’t use technology to manage & connect with customers* 71 % 4x Revenue growth
for businesses using technology as an enabler*
* Boston Consulting Group Global Perspectives
Keep customers happy
Find the right customers
Connect everything you do
Win every deal
#1 CRM Platform to Grow Your Business
Find The Right Customers
Get more high quality leads Email marketing nurture & lead capture
Respond faster to hot leads Lead scoring & routing to sales
Measure marketing impact Insightful ROI reporting
Know everything about your leads Validate & enrich contact data
By personalizing every interaction
Find Win Keep Connect +44% more leads
Jennifer Heffernan VP Marketing
Win Every Customer
Know everything about your customers Track every interaction, enrich data automatically
Accelerate sales from anywhere Opportunity management & quoting
Grow and qualify pipeline Nurture leads & track prospect actions
Get visibility to pipeline and revenue Customized reports & dashboards, sales forecasting
By selling faster anywhere
Find Win Keep Connect +37% increase in revenue
Ethan Senturia CEO
Keep Customers Happy
Get up and running quickly Out-of-the-box customer service
Be productive and knowledgeable Case management, automation & FAQs
Measure performance and customer health Reporting tools for insights
Help customers help themselves Share knowledge for self-service
By servicing on any channel
Find Win Keep Connect +45% increase in customer satisfaction
Julie Collins Digital Marketing Lead
Mark Hope CEO
+51%
Connect Everything You Do
Automate business processes Largest ecosystem of pre-integrated apps
Innovate without a big IT department Point & click app builder, prebuilt components
Run your business anywhere Access your data & business apps on any device
Build mobile customer experiences Create engaging customer apps
By running your business on one platform
faster collaboration on your team Find Win Keep Connect
Keep customers happy
Find the right customers
Connect everything you do
Win every deal
Let Us Help You Grow Your Business
TODAY - raffle in the Keynote room at 16:30
Your feedback is very valuable to us. Fill in this evaluation survey* for a
chance to win an Apple Watch today!
www.bit.ly/EssentialsCPT
*at the registration desks or on your smartphone