System Developed By Srijan Software Services, Dehradun

Are you associated with Multiple Companies ?

Are you facing problems ?

Service industry is the largest growing industry now a days. With the increasing demand of service customer

satisfaction has become a challenge.

Are you running any Service Centre ?

Are you handling Multiple Products in your service centre ?

Are you providing AMC to your customers?

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System Developed By Srijan Software Services, Dehradun

PROBLEMS ? In registering calls for of multiple products for

multiple companies. In tracking of registered complaints. In assigning complaints to engineers according to

area In managing your customer data and data backup In finding out machine status (warranty/AMC) In tracking of work done by your engineers In managing and delivering of Preventive

Maintenance services In finding profitable / non-profitable AMCs In providing service history to the customer In tracking of daily, weekly or monthly work done by

your service centre In finding out due free services during Warranty or

AMC In preparing and sending AMC proposal to your

customers In finding fast moving spare parts In finding spares out of stock.

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System Developed By Srijan Software Services, Dehradun

Has come up with an excellent

(A Complete Software for Service Centre)

Srijan Software Services

Service Management System(SMS)

SOLUTION FOR YOUThis is …

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System Developed By Srijan Software Services, Dehradun

Service Management System is a software designed to work as a powerful assistance tool for people engaged in servicing and AMC (annual maintenance

contract) of whole range of office automation equipments and home appliances.

Service Management System (SMS)

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System Developed By Srijan Software Services, Dehradun

The Total Solution

SMS is a complete solution to your business, as it covers every aspect of your servicing system including servicing, spare inventory, repairing,

Complaint Management, maintenance of service history of every machine, engineer performance, Preventive maintenance planning, AMC proposal letters, AMC stickers, Mailing slips, unique data

backup & restore facilities etc. and saves you from going to different software for different jobs.

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System Developed By Srijan Software Services, Dehradun

Your Benefits

Reduces your working hours. Removes your work stress. Increases your manageability. Better complaint tracking procedure Increases efficiency of your staff by tracking of their

work Minimizes your staff by streamlining your working

pattern. Better customer satisfaction Better Administration by having more information. Powerful and informative reporting

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System Developed By Srijan Software Services, Dehradun

Product Features

Flexible enough to handle handle multiple products of different specifications. Can handle products of multiple companies. Machine details according to status (Under warranty / Out of warranty / Under

AMC / Out of AMC) Detailed product information report giving you full information for any

machine Alert for machines whose Warranty / AMC is about to expire Report on AMC collection during two dates Facility to undertake AMC for multiple machines as well as a single machine Searching of machine through Make, Model, Customer, Product and Status Service history for particular machine Service history can be filtered through Date range, Engineer Name and Service

Type (Complaint or Preventive Maintenance) Automatic and Manual data backup / restore provision Powerful, easy and fast complaint registry procedure. Printing daily activity report for attending the complaints engineer and area

wise

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System Developed By Srijan Software Services, Dehradun

Alert for pending complaints Down time evaluation for all the complaints Reflection of downtime for every complaint in machine service history and

engineer reports Provision to update customer or machine data when closing the complaints Service history maintenance for the machines Automatic Preventive maintenance (free service) service program generation Provision to program and provide Preventive Maintenance services PM service sheet printing for providing PM services Alert for due PM Services Powerful, easy and fast complaint registry procedure. Product and Model wise Comprehensive, Non-Comprehensive and Service

charge application Customer search by name, contact no and area wise. Mailing slips for correspondence Detailed Performance reports of your engineers along with comparative

analysis

Product Features

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System Developed By Srijan Software Services, Dehradun

Service desk-report for your work tracking on daily/monthly/weekly basis Unique password security to avoid unauthorized access Users' access information report also available Attractive AMC/Warranty  stickers with relevant information on it for every

machine under AMC/Warranty. Automatic generation of AMC proposal letter. Spare part inventory system to manage spares you buy, sale and use for AMC Separate tracking of spare transaction for AMC and sale List of spares out of stock available at the time of placing order Full information about incoming and outgoing spares transaction Detailed spare consumption report providing information about a particular

spare or  particular machine Automatic scanning of fast moving spare parts Information on any particular spare describing its price, location, available

quantity etc.

Product Features

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System Developed By Srijan Software Services, Dehradun

Easy Operation

Operating the software is very easy as all the screens are designed in same pattern.

Grid to display relevant data

Filter Fields

Data entry form

Screen Layout

All the screens are divided in four parts-

Part 1 – Fields to filter data of gridPart 2 – Grid to display dataPart 3 – Buttons for various operations Part 4 – Form to enter/modify or delete data

Buttons for various operations

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System Developed By Srijan Software Services, Dehradun

Sample Output Screens

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System Developed By Srijan Software Services, Dehradun

Customer Management

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System Developed By Srijan Software Services, Dehradun

Machine Management

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System Developed By Srijan Software Services, Dehradun

AMC Rates Management

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System Developed By Srijan Software Services, Dehradun

Engineer Management

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System Developed By Srijan Software Services, Dehradun

Complaint Registration

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System Developed By Srijan Software Services, Dehradun

Daily Activity Management

For closing the complaint

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System Developed By Srijan Software Services, Dehradun

Daily Activity Report Sheet

(Carried by the engineer for attending complaint)

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System Developed By Srijan Software Services, Dehradun

PM Service Job Sheet

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System Developed By Srijan Software Services, Dehradun

Future Enhancements

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• Handling of multiple service centres.• Centralized data base for multiple service centres.

• CRM implementation• Automated SMS, Emails and Phone Calls• Complaint status through Internet, IVR,

SMS• Happy calling

• Complaint registration through Internet, IVR and at Service Centres

• Graphical reports for quick analysis• Multiple database support• Decision support system• Multitenancy (multiple companies) support

System Developed By Srijan Software Services, Dehradun

Contact Details

Ph : 9335810268, 9536669999Web : www.srijansoftware.com

Email : contact@srijansoftware.com srijansoftware@gmail.com

M A K I N G T H E T H I N G S E A S Y

For any query please feel free to contact at :-

Srijan Software Services,

Jhajra, NH-72, Chakrata Road, Dehradun – 248007

(Near Swasthya Kendra)