System Center Integration BRAD WATTS PREMIER FIELD ENGINEERING [email protected].
-
Upload
linda-joachim -
Category
Documents
-
view
218 -
download
2
Transcript of System Center Integration BRAD WATTS PREMIER FIELD ENGINEERING [email protected].
System Center Integration
BRAD WATTSPREMIER FIELD ENGINEERING [email protected]
Agenda
•Use System Center Orchestrator (SCORCH) to generate a ticket from a System Center Operations Manager (SCOM) alert in System Center Service Manager (SCSM)
•Make the connection two directional so each system can close the item generated from the other system.
Workflow• SCOM SCSM• Creating SCSM Ticket• Alert Resolution State changed to “SCSM Ticket”• Use information from alert to create Incident in SCSM• Update the Alert in SCOM with the SCSM Incident # and GUID
• Closing SCSM Ticket• Alert Resolution State changed to “Closed” and there is a Ticket Id in
the alert• Update the SCSM Incident to resolved
• SCSM SCOM• Close SCOM Alert• Operations Manager generated Incident is changed to resolved• If the SCOM alert is from a rule then close the alert.• If the SCOM alert is from a monitor then reset the health of the monitor
DEMO
QUESTIONS?
Speaker Blog:
Email: [email protected]
Please don’t forget your evaluations …
Need more information on DMVMUGVisit www.dmvmug.com
© 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to
be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.