Synergy Dual Technology Pedestal System Installation Guide

SYNERGY DUAL TECHNOLOGY PEDESTAL SYSTEM 8200-1014-40, REV.A

INSTALLATION GUIDE 1 of 122 *8200-1014-40*

Synergy Dual Technology Pedestal System Installation Guide

© 2017 Sensormatic Electronics, LLC



Contents About this guide ............................................................................................................................................ 4 About the Synergy Dual Technology Pedestal System ............................................................................ 4 Safety .............................................................................................................................................................. 5 Section I: Installation sequence overview .................................................................................................. 6 Section II: Before you begin ......................................................................................................................... 7

System prerequisites .................................................................................................................................. 7 Part numbers ............................................................................................................................................ 10 Site survey requirements .......................................................................................................................... 10 System requirements ............................................................................................................................... 11 Component installation requirements ....................................................................................................... 14 Installation checklist ................................................................................................................................. 15 Summary of boxed components .............................................................................................................. 16

Section III: Site power and network validation ......................................................................................... 17 Overview of site power and network validation steps .............................................................................. 17 Equipment required .................................................................................................................................. 17 Step 1: Validating power and Ethernet in the IDF closet ......................................................................... 18 Step 2: Validating power at biscuit jack terminations ............................................................................... 19 Step 3: Validating Power over Ethernet at device installation locations .................................................. 19

Section IV: Staging configurations ........................................................................................................... 21 Overview of staging configuration steps .................................................................................................. 21 Equipment required .................................................................................................................................. 21 Step 1: Installing a Synergy Network Card .............................................................................................. 22 Step 2: Optional: Installing a Metal Foil Detection Card .......................................................................... 23 Step 3: Optional: Assembling AMS-9060 controllers for a Shared Zone ................................................. 24 Step 4: Updating the firmware on the AMS-9060 controller and the Synergy Network Card .................. 25 Step 5: Configuring the Synergy Network Card ....................................................................................... 26 Step 6: Updating the IDX RFID reader firmware ...................................................................................... 28 Step 7: Configuring the IDX RFID reader ................................................................................................. 29 Step 8: Optional: Preparing Overhead People Counters ......................................................................... 31

Section V: Staging the assembly ............................................................................................................... 35 Overview of staging the assembly ........................................................................................................... 35 Equipment required .................................................................................................................................. 35 Step 1: Preparing the staging area .......................................................................................................... 36 Step 2: Pre-determining pedestal positions ............................................................................................. 36 Step 3: Configuring cap board tuning jumpers ......................................................................................... 36 Step 4: Installing People Counters ........................................................................................................... 37 Step 5: Installing IDA RFID antennas ...................................................................................................... 39 Step 6: Installing IDX RFID readers ......................................................................................................... 42 Step 7: Attaching rear pedestal covers .................................................................................................... 45

Section VI: Installation - At the AMS-9060 controller .............................................................................. 46 Overview of AMS-9060 Controller installation steps ................................................................................ 46 Equipment required .................................................................................................................................. 46 Step 1: Locating the AMS-9060 controller ............................................................................................... 47 Step 2: Mounting the AMS-9060 controller .............................................................................................. 47 Step 3: Pulling EAS cables for existing pedestals ................................................................................... 48 Step 4: Optional: Pulling EAS cables for new pedestals .......................................................................... 48



Step 5: Connecting EAS cables to a AMS-9060 controller board ............................................................ 49 Step 6: Connecting a shared zone cable ................................................................................................. 50

Section VII: At storefront – Pedestal installation ..................................................................................... 52 Overview of pedestal installation steps .................................................................................................... 52 Equipment required .................................................................................................................................. 52 Step 1: Mounting the pedestals ................................................................................................................ 53 Step 2: Connecting cables to EAS pedestal cap boards ......................................................................... 54

Section VIII: At the storefront – Overhead People Counter installation ................................................ 55 Overview of Overhead People Counter installation steps ........................................................................ 55 Equipment required .................................................................................................................................. 55 Step 1: Installing Overhead People Counters .......................................................................................... 56 Step 2: Installing the Overhead Directionality Kit and connecting Overhead People Counters .............. 57 Step 3: Configuring Overhead People Counters ...................................................................................... 61 Step 4: Verifying Overhead People Counter diagnostics ......................................................................... 64

Section IX: Verifying system components ............................................................................................... 65 Overview of verifying system components steps ..................................................................................... 65 Equipment required .................................................................................................................................. 65 Step 1: Verifying firmware versions .......................................................................................................... 66 Step 2: Tuning EAS elements .................................................................................................................. 67 Step 3: Verifying IDX RFID reader firmware ............................................................................................ 71 Step 4: Verifying IDX RFID reader and IDA RFID antenna connections ................................................. 72 Step 5: Verifying TrueVUE connectivity ................................................................................................... 72 Step 6: Attaching front pedestal covers ................................................................................................... 73

Section X: Testing RFID and EAS elements ............................................................................................. 74 Overview of testing RFID and EAS elements steps ................................................................................. 74 Equipment required .................................................................................................................................. 74 Step 1: Performing a walk-through test .................................................................................................... 75 Step 2: Reviewing walk-through test results ............................................................................................ 77 Step 3: Configuring the system to the design specification of the customer ........................................... 78

Section XI: Troubleshooting ...................................................................................................................... 79 Debugging and setup tools....................................................................................................................... 92 Technical support ..................................................................................................................................... 92

Declarations ................................................................................................................................................. 93 Appendix A: Supported models ................................................................................................................ 94 Appendix B: Documentation reference list ............................................................................................ 108 Appendix C: Wiring for Dual Tech RFID with EAS ................................................................................. 109 Appendix D: Pedestal configurations ..................................................................................................... 110 Appendix E: Kit parts ................................................................................................................................ 115 Appendix F: Obtaining AMS-9060 Synergy Network Card password .................................................. 119 Appendix G: Computer interconnect cabling for EAS products .......................................................... 120 Checklist: Synergy Dual Technology Pedestal System installation .................................................... 122



About this guide This installation guide explains how to install a Synergy Dual Technology Pedestal System. You must install the system in the correct order as outlined in this guide.

Existing Synergy documentation Appendix B: Documentation on page 108 lists the existing Synergy documentation you can reference when you install a Synergy Dual Technology Pedestal System.

Technical support For product bulletins and updates to this guide, or to speak to a technical support specialist, visit http://sensormaticsecurelogin.com, and from the menu bar select Support.

About the Synergy Dual Technology Pedestal System The Synergy Dual Technology Pedestal System combines Sensormatic hardware with the TrueVUE Retail Software Platform for unprecedented item-level shrink visibility at the storefront.

The system leverages Radio Frequency Identification (RFID) and Acousto-Magnetic Electronic Article Surveillance (AM EAS) technologies to provide actionable data to reduce loss and manage shrinkage.

The AM EAS component gives anti-theft protection that retailers know and trust, while the RFID component reveals granular insights retailers have never been able to access before now.

When you connect Sensormatic Synergy detection systems with the TrueVUE Retail Software Platform, retailers gain item-level visibility into shoplifting events. These analytics give retailers detailed reports and dashboards, from which they can do the following:

• Understand what items exit the store without a proper transaction.

• Quickly replenish stolen goods.

• Respond to changes in shoplifting trends.

• Set differentiated alarms based on merchandise value.

• Integrate video-capture for forensic analysis.

http://sensormaticsecurelogin.com/



Safety WARNING: Risk of electric shock Disconnect all power sources before servicing.

Regulatory restriction: Only for indoor use. See relevant product guides for individual safety warnings.

Installation safety requirements Regulatory restriction: Only for indoor use. Intended use: Only install this device as described in this guide.

If you install this product in a European Union or European Free Trade Association member state, give the Declaration of Conformity that is included with this product to the manager or user. By law, you must provide this information to the user.

The installer or contractor must adhere to the following criteria:

• Must have the electrical work comply with the latest national electrical code, national fire code, and all applicable local codes and ordinances. National or local wiring codes or rules may differ between regions. Adherence to these codes supersedes instructions in this document.

• Must coordinate all work with other trades to avoid interference. • Must verify existing site conditions and coordinate with the owner’s representative and appropriate utilities

as required. • Must obtain copies of all related plans, specifications, shop drawings and addenda to schedule and

coordinate related work. • Must thoroughly review the project to ensure that all work meets or exceeds the above requirements. Any

alleged discrepancies shall be brought to the attention of Sensormatic Electronics. Important: You require network connection at the install site. Confirm network and local proper drop locations prior to the installation.

Cabling safety requirements CAUTION: The AC source must be a two-wire plus ground, 24-hour, unswitched outlet with less than 0.5Vac between the neutral and ground.

CAUTION: For permanently connected equipment, a 15A or 20A, two-pole, ganged disconnect device, which also gives short circuit and overload protection, and has a minimum 3 millimeter open circuit clearance, in accordance with the National Electric Code and applicable local codes must be installed by a licensed electrician at a location readily accessible to the equipment. CAUTION: For pluggable equipment, the socket-outlet must be installed near the equipment and must be easily accessible.

Important: • Follow all local, state and federal electrical and fire codes for cabling into the AMS-9060 controller. • Do not share the AC source with neon signs, motors, computers, cash registers, terminals, or data

communications equipment. • Do not use orange-colored outlets dedicated for computer equipment.

CAUTION: For continued protection against risk of fire, replace fuse only with same type and rating.

SYNERGY DUAL TECHNOLOGY PEDESTAL SYSTEM 8200-1014-40, REV. A


Section I: Installation sequence overview Figure 1 gives an overview of the installation sequence you must follow when you install a Synergy Dual Technology Pedestal System.

Figure 1. Synergy Dual Technology Pedestal System installation sequence overview

Confirm that the site survey and all the prerequisites in

Section II are complete

before beginning the installation

Verify the site

power and network drops before you

begin the installation

Download the firmware

and update procedures

Perform all the possible

assemblies of hardware before

transporting to the storefront

Perform the installations

at the AMS-9060 controller location

Perform pedestal installations and

connections at the store front

Perform the

Overhead People Counter

installations and connections at the

store front

Verify the

Dual Technology Pedestal System

components

Perform

tests on RFID and EAS elements to

verify system

Section VI: At AMS-9060 location

Section II: Before you begin

Section III: Power and network

Section IV: Staging configurations

Section VII: At the store front -

Pedestal installation

Section VIII: At the store front -

Overhead People Counters

Section IX: Verifying system

components

Section V: Staging the assembly

Section X: Testing RFID and

EAS elements

Section XI: Troubleshooting

Troubleshoot system issues



Section II: Before you begin This section outlines the criteria you must adhere to when you install a Synergy Dual Technology Pedestal System.

System prerequisites This section outlines the prerequisites you need before you install a Synergy Dual Technology Pedestal System.

Do you have what you need To install and configure a Synergy Dual Technology Pedestal System, you must have the following documents and criteria in place before you proceed:

• Is the model you are installing on the supported models list?

• Do you have the Network requirements in place to support the solution?

• Do you have the Network Topology Map requirements, or the IP Request Form, to properly assign IP addresses to the Synergy Network Card and IDX RFID readers?

• Do you have the applicable network ports open for functionality and device management support?

• If supporting device management, do you have an MQTT broker installed?

• Do you have the latest firmware requirements for the Synergy Dual Technology Pedestal System for IDX RFID readers, the AMS-9060 controller, the Synergy Network Card, the pedestal cap board, the alarm board, and the Metal Foil Detection Card?

• Have you completed the necessary training required to install the Synergy Dual Technology Pedestal System?

Training WARNING: Do not attempt to install a Synergy Dual Technology Pedestal System unless you have completed the Synergy Technical Training Curriculum.

To install a Synergy Dual Technology Pedestal System, you must complete the following Synergy technical training curriculum:

• Synergy Series Technical Training Overview. • Synergy Series Antenna Installation. • Synergy Series Enhanced Backfield Reduction. • Traffic Flow Counting with Synergy. • Synergy Series Metal Foil Detection. • Synergy Series Network Board Installation. • Synergy RFID Retrofit Kit Installation. • Introduction to RFID. • BIC2300 Basic Traffic Flow Installation and Configuration.



Supported models list Table 1 on page 8 lists the supported models for a Synergy Dual Technology Pedestal System. Table 2 on page 9 is a key for Table 1. For more information, refer to Appendix A: Supported models on page 94.

Important: If the model you are installing is not listed in Table 1, contact Professional Services.

Table 1. Supported models for a Synergy Dual Technology Pedestal System installation System configuration System description

Single Single-DT-UNL-BC-00-00 Single, Unidirectional, Left w/BIC Single-DT-UNR-BC-00-00 Single, Unidirectional, Right w/BIC Single-DT-BI-BC-EB-00 Single, Bidirectional w/BIC

Dual Dual-DT-20-PC-00-00 Dual, 2.0m Dual-DT-20-PC-EB-00 Dual, 2.0m w/extensions, w/BIC Dual-DT-20-PC-00-MFD Dual, 2.0m w/MFD Dual-DT-20-PC-EB-MFD Dual, 2.0m w/extensions, w/BIC w/MFD Dual-DT-25-PC-00-00 Dual, 2.5m Dual-DT-25-PC-EB-00 Dual, 2.5m w/extensions, w/BIC Dual-DT-25-PC-00-MFD Dual, 2.5m w/MFD Dual-DT-25-PC-EB-MFD Dual, 2.5m w/extensions, w/BIC w/MFD

Split Split-DT-20-PC-00-00 Split, 2.0m Split-DT-20-PC-EB-00 Split, 2.0m w/extensions, w/BIC Split-DT-20-PC-00-MFD Split, 2.0m w/MFD Split-DT-20-PC-EB-MFD Split, 2.0m w/extensions, w/BIC w/MFD Split-DT-25-PC-00-00 Split, 2.5m Split-DT-25-PC-EB-00 Split, 2.5m w/extensions, w/BIC Split-DT-25-PC-00-MFD Split, 2.5m w/MFD Split-DT-25-PC-EB-MFD Split, 2.5m w/extensions, w/BIC w/MFD

Quad Quad-DT-20-PC-00-00 Quad, 2.0m Quad-DT-20-PC-EB-00 Quad, 2.0m w/extensions, w/BIC Quad-DT-20-PC-00-MFD Quad, 2.0m w/MFD Quad-DT-20-PC-EB-MFD Quad, 2.0m w/extensions, w/BIC w/MFD Quad-DT-25-PC-00-00 Quad, 2.5m Quad-DT-25-PC-EB-00 Quad, 2.5m w/extensions, w/BIC Quad-DT-25-PC-00-MFD Quad, 2.5m w/MFD Quad-DT-25-PC-EB-MFD Quad, 2.5m w/extensions, w/BIC w/MFD

Dual Dual DD-DT-20-PC-EB-00 Dual Dual, w/Shared Zone, 2.0m, w/extensions, w/BIC DD-DT-20-PC-EB-MFD Dual Dual, w/Shared Zone, 2.0m, w/extensions, w/BIC w/MFD DD-DT-25-PC-EB-00 Dual Dual, w/Shared Zone, 2.5m, w/extensions, w/BIC DD-DT-25-PC-EB-MFD Dual Dual, w/Shared Zone, 2.5m, w/extensions, w/BIC w/MFD

Split Dual SD-DT-20-PC-EB-00 Split Dual, w/Shared Zone, 2.0m, w/extensions, w/BIC SD-DT-20-PC-EB-MFD Split Dual, w/Shared Zone, 2.0m, w/extensions, w/BIC w/MFD SD-DT-25-PC-EB-00 Split Dual, w/Shared Zone, 2.5m, w/extensions, w/BIC SD-DT-25-PC-EB-MFD Split Dual, w/Shared Zone, 2.5m, w/extensions, w/BIC w/MFD

Split Split SS-DT-20-PC-EB-00 Split Split, w/Shared Zone, 2.0m, w/extensions, w/BIC SS-DT-20-PC-EB-MFD Split Split, w/Shared Zone, 2.0m, w/extensions, w/BIC w/MFD SS-DT-25-PC-EB-00 Split Split, w/Shared Zone, 2.5m, w/extensions, w/BIC SS-DT-25-PC-EB-MFD Split Split, w/Shared Zone, 2.5m, w/extensions, w/BIC w/MFD

Quad Split QS-DT-20-PC-EB-00 Quad Split, w/Shared Zone, 2.0m, w/extensions, w/BIC QS-DT-20-PC-EB-MFD Quad Split, w/Shared Zone, 2.0m, w/extensions, w/BIC w/MFD QS-DT-25-PC-EB-00 Quad Split, w/Shared Zone, 2.5m, w/extensions, w/BIC QS-DT-25-PC-EB-MFD Quad Split, w/Shared Zone, 2.5m, w/extensions, w/BIC w/MFD

Quad Quad QQ-DT-20-PC-EB-00 Quad Quad, w/Shared Zone, 2.0m, w/extensions, w/BIC QQ-DT-20-PC-EB-MFD Quad Quad, w/Shared Zone, 2.0m, w/extensions, w/BIC w/MFD QQ-DT-25-PC-EB-00 Quad Quad, w/Shared Zone, 2.5m, w/extensions, w/BIC QQ-DT-25-PC-EB-MFD Quad Quad, w/Shared Zone, 2.5m, w/extensions, w/BIC w/MFD

1-2-3-4 Dual 1234D-DT-20-PC-00-00 1-2 3-4 Dual, 2.0m 1234D-DT-20-PC-00-MFD 1-2 3-4 Dual, 2.0m w/MFD 1234D-DT-25-PC-00-00 1-2 3-4 Dual, 2.5m 1234D-DT-25-PC-00-MFD 1-2 3-4 Dual, 2.5m w/MFD



Table 2. Supported models list key

Model type Technology Size People counters Extensions Metal Foil Detection

Single Single ES EAS UNL Single

unidirectional – Left

PC Integrated

People Counter

00 No extensions MFD Yes

Dual Dual DT Dual Tech UNR

Single unidirectional

– Right BC Brickstream® EB

Extensions with

Brickstreams 00 No

Split Split BI Single bidirectional

Quad Quad 20 2.0m

DD Dual Dual 25 2.5m

SS Split Split

SD Split Dual

QS Quad Split

QQ Quad Quad

1234D 1-2 3-4 Dual



Part numbers For a complete list of the part numbers in a Synergy Dual Technology Pedestal System, refer to Appendix E: Kit parts on page 115.

Site survey requirements This section outlines the site survey requirements that are critical to the correct installation of a Synergy Dual Technology Pedestal System. Trained SMEs must complete site surveys that you can source from Professional Services.

At the storefront Check the following criteria when you survey the pedestal installation area at the storefront:

• Are there existing pedestal installations? • What are the door locations, the width of the door, the door type, and the door orientation? • What is the flooring type – tile, carpet, wooden, a combination of wood and tile, or concrete?

Note: If you must replace tiles under pedestals, supply the quantity of tiles that you must replace. • Is there existing conduit or EAS equipment in place?

Note: If you require conduit, supply a bid to complete conduit work. • What is the distance between the pedestals and the IDF closet? • What is the position of the nearest tagged merchandise to the store entrance? • Are there metal columns or doors, signs, shopping carts, or physical items near the store entrance?

These can cause RFID tag reflections and generate false exits and false alarms.

At the AMS-9060 controller location Check the following criteria when you survey the AMS-9060 controller location:

• What is the mounting surface for an AMS-9060 controller? • What is the ceiling height and type – solid drywall, open, or drop, to accommodate the AMS-9060

controller? • Is there existing equipment installed?

At the Intermediate Distribution Frame (IDF) closet Check the following criteria when you survey the site’s Intermediate Distribution Frame (IDF) closet:

• The location of the IDF closet. • The number of power outlets installed. • The height and location of the power pack. • The distance between the IDF closet and the pedestals. • The ceiling height and type – solid drywall, open, or drop. • Is there an access panel? • The number of floor tiles you must replace if you install a new pedestal system.

Site survey photograph requirements: The following is a list of the site survey deliverables you must provide:

• Photographs of all doors and entrances. • A wide-angle photograph of the doors. • Photographs of the left side of the doors. • Photographs of the right side of the doors • Photographs displaying the access panel. • Photographs displaying the flooring type. • Photographs of the AMS-9060 controller location. • Photographs displaying the existing exit solution.



System requirements This section outlines the system requirements you need to install a Synergy Dual Technology Pedestal System:

Network requirements Confirm that the following list of requirements is in place when you connect to the site’s network, and connect to Power over Ethernet (PoE) devices:

• The network speed must be greater than 100kbps to the support device management of the IDX RFID readers and the AMS-9060 controllers.

• You must connect the Synergy Dual Technology Pedestal System to a TCP/IP network for it to function correctly.

• You must connect each network drop to a common TCP/IP network. • Each pedestal requires a TCP/IP network connection for IDX RFID readers. For this, you must locate

the biscuit jacks as close as possible to the pedestal. • You must connect each Overhead People Counter in the system to a TCP/IP network. • You must connect each AMS-9060 controller to a TCP/IP network. • If POS systems are part of the installation, the network must support multicast.

Network switch requirements Confirm that the following list of network switch requirements are in place:

• You can use PoE and non-PoE switches with the Synergy Dual Technology Pedestal System. • Ensure you have enough switch ports for the amount of pedestals, AMS-9060 controllers and

Overhead People Counters in the store. • The solution does not rely on the PoE power of the switch due to a complication with the amount of

power and the possibility of ports changing.

Important: If the IDX-2000 RFID reader or IDX-8000 RFID reader uses power from the PoE switch for testing purposes, confirm it supplies PoE AT power at 25.5 watt (AT specification).

Note: AF PoE does not power the system effectively and causes poor performance.

Network Topology Map requirements You require the following information for each device you place on the network in a Synergy Dual Technology System. This information is in the Network Topology Map, or in the IP Request form document that the customer’s IT department supplies.

• Switch name. • Port. • Vlan name. • Vlan number. • Static IP address. • Subnet. • Gateway. • NTP server. • Sensormatic Identifier. • Mac address. • Device. • Mode. • Number of IDA RFID antennas to map. • Forward to zones. • The install location.



Laptop requirements You require the following list for your laptop:

• A laptop with the latest Internet Explorer, or Mozilla Firefox browser installed. • A USB cable, 6003-0295-02, or an Ethernet cable to connect to the system’s devices.

TrueVUE requirements To support TrueVUE reports for a Synergy Dual Technology Pedestal System, you require the following:

• TrueVUE, version 5.1 or higher. • At a minimum you require a TrueVUE Storefront License. This license has the following features:

o Essentials Web Write and Read Tag workflows. o Commissioning. o A limited feature set for Site/Enterprise Manager. o TrueVUE Reporting, with access to all EAS reports, including RFID as EAS reports, and

the following set of inventory reports:

i. Inventory by location. ii. Dispositioned items. iii. Items sold. iv. Tag Writing Summary.

o Import of custom reports in TrueVUE Administrator. o Configuration options in TrueVUE Administrator based on the above feature sets.

• Customers who already have a TrueVUE Inventory License, and who are looking to pilot the Synergy Dual Technology Pedestal System, can add a TrueVUE EAS License.

The TrueVUE EAS License has the following features:

o A full feature set of TrueVUE functionality for Enterprise/Site Manager. o A full inventory and EAS configuration ability in TrueVUE Administrator. o Access to inventory reports.

• Video is optional, however TrueVUE supports VideoEdge, Version 4.7 or higher, and Exacq video management systems.

For more information, reference the TrueVUE for Synergy Dual Technology Pedestal System Setup Guide, 8200-1030-49, or the TrueVUE Enterprise Site Manager User Guide, 8200-1075-01.



Firmware requirements In order to support the installation of a Synergy Dual Technology Pedestal System, you must download the latest firmware bundle, 1.0 or later, from https://sensormaticsecurelogin.com/

To download the latest firmware bundle, complete the following steps:

1. Open a web browser and launch the https://sensormaticsecurelogin.com/ webpage.

2. Enter your valid log-in information details, and click Login.

3. Select RFID>Software Download, and click Synergy Dual-Tech Software Bundle 1.0.

4. To download, click the link, and save the file to a local folder on your laptop.

5. Optional: If the system includes a Brickstream® Overhead People Counting device, download the BIC firmware from the following location: Smart EAS>Software Download>Traffic Flow/People Counter section.

For more information, refer to Step 8: Optional: Preparing Overhead People Counters on page 31.

6. Log out of www.sensormatic.com.

7. On your laptop, rename the file you saved to an.exe file. Click the executable file, and click Run.

Note: You do not need to complete this step for Brickstream® Overhead People Counter firmware.

8. Follow the setup wizard instructions to save the software on your laptop.

Note: Files save to the following location: C:\Program Files\Sensormatic\Synergy Dual Tech Software Bundle 1.0. (Program Files (x86) for 64 bit machines).

MQTT broker, device management and port requirements In order to support remote deployment and device management for the Synergy Dual Technology Pedestal System, you must have an MQTT access beyond the firewall.

For a Synergy Dual Technology Pedestal System, you require the following open ports beyond the firewall:

• Ports 1883 and 8883.

Note: Ports 1883 and 8883 are IAN compliant for MQTT use.

General system performance and RFID requirements Confirm that the following list of performance and RFID requirements are in place:

Tag selection • The choice and quality of RFID tagged merchandise impacts the performance of the system. You must

consult your sales representative to discuss what tag types, manufacturers, and chips work with the Synergy Dual Technology Pedestal System.

• RFID tags with a high sensitivity and range work best. • RFID tags applied to metal, metal foil packaging, or liquid perform poorly, or not at all. • Small RFID tags, applied to jewelry for example, perform poorly due to the size of the tag.

Body shielding

• If an RFID tag is cupped in a person's hand, the performance of the system reduces significantly.

Important: Follow all procedures for testing and validation to achieve baseline results. Environmental factors

• Metal columns and doors, signs, shopping carts, or physical items near a pedestal can cause RFID tag reflections and generate false exits and or false alarms. It is important to note these issues during the site survey.

https://sensormaticsecurelogin.com/




Component installation requirements This section outlines the installation requirements for various components of a Synergy Dual Technology Pedestal System.

Electrical power requirements Confirm that the following electrical power requirements are in place to install a Synergy Dual Technology Pedestal System:

• The AC power source must be a two-wire, and include a ground, 24 hour, un-switched outlet, less than 0.5 VAC, between neutral and ground. For more information, refer to the specific pedestal installation guide, or the AMS-9060 Controller Installation Guide, 8200-1014-01.

• You must locate the power outlet within six inches of the AMS-9060 controller. • Do not use an extension cord for this installation. • Do not share the AC source with neon signs, motors, computers, cash registers, terminals, or data

communication equipment. • Do not use orange-colored outlets dedicated for computer equipment.

Wiring requirements Confirm that the following wiring requirements are in place to install a Synergy Dual Technology Pedestal System:

• You must use only Sensormatic cabling to interconnect the components of a Synergy Dual Technology Pedestal System. This includes the following:

o RS-485 cabling. o Pedestal Interconnect cables. o Shared Zone cable.

• For Overhead People Counters you must only use wire included in the Overhead Directionality Kit. • For hardwiring an AMS-9060 Controller, refer to the alternate guides listed in Appendix B:

Documentation on page 108. • For Ethernet cables, you must use Cate5e, Cat6, Cat6e cables, or higher.

Interconnect cable installation requirements Confirm that the following interconnect cable requirements are in place when you install an EAS pedestal system:

• The maximum cable distance is 15 meters, or 49 feet and 2 inches, or 12 meters, or 39 feet 3 inches when you route an interconnect cable over a door.

• The maximum cable distance is 4 meters, or 13 feet 1 inch when you route an interconnect cable in the floor.

• Ensure the interconnect cable or conduit entry into the pedestal does not interfere with the installation base or electronics

• To create a computer interconnect cable, refer to Appendix G: Computer interconnect cabling for EAS products on page 120.

Pedestal installation requirements Confirm the following requirements are in place when you install an EAS pedestal system:

• The pedestal is orientated correctly. For more, refer to Appendix A: Supported models on page 94. • You must keep pedestals at least 2.4 meters, or 7 feet 8 inches, from noise sources such as computer

monitors, televisions, switching power supplies, and neon signs. • The maximum distance between pedestals must be 2.5 meters, or 8 feet 2 inches. • You can reduce the maximum distance for 2.5m pedestals in width to 2.0 meters, or 6 feet 2 inches.



AMS-9060 controller requirements Confirm that the following requirements are in place when you install an AMS-9060 controller:

• Follow all local, state and federal electrical and fire codes for cabling into the AMS-9060 controller. For hardwiring, see AMS-9060 Controller Installation Guide, 8200-1014-01.

• You must locate the AMS-9060 controller within six inches of the power outlet. • The area temperature must be between 0° and 50°C. • The area humidity must be between 0 and 90%, non-condensing. • The area rating must be IPX0, not rated for any moisture or significant dust or dirt. • You must mount the AMS-9060 controller to a wall, shelf or ceiling. • If you mount the AMS-9060 controller to a ceiling, attach plywood that is larger than the controller to

the ceiling with ceiling studs. • The controller has a built-in flange for mounting with four key holes that are .218 and .4375 head size. • The mounting structure must support 12.08 kilograms, or 26.06 pounds, or four times the weight of the

AMS-9060 controller assembly. • Use non-metallic twin screw clamps to secure the pedestal cables entering the AMS-9060 controller.

Tools required Confirm you have the following tools before you install a Synergy Dual Technology Pedestal System:

• Tools and equipment required:

o 0.15 millimeter (6 mils) minimum plastic sheeting to protect nearby items from dust. o One permanent marker or pencil. o One hammer drill with 6.4, 9.5, and 12.7 millimeter (1/4, 3/8, and 1/2 inch) masonry drill bits. o One power drill with 1.6, 6.4, and 9.5 millimeter (1/16, 1/4, and 3/8 inch) drill bits o One floor saw. o One hammer. o Cable ties, 7-1/2 inch. o One #2 Phillips screwdriver. o One slotted screwdriver. o One ratchet and socket set. o One wire stripper. o One box cutter. o Electrical tape. o One utility knife. o One spirit level. o One hand vacuum and a broom. o One red USB cable, 6003-0295-02. o One computer interconnect cable for EAS products. Refer to Appendix G: Computer

interconnect cabling for EAS products on page 120.

• Specialty tools:

o A Huber Suhner SMA torque wrench, model 74Z-0-0-21, to tighten RF cables to IDX RFID readers.

o A Microsemi Power over Ethernet (PoE) tester for validating Power over Ethernet. o A Tag Test Board, SU-IDSM25.

Installation checklist The Synergy Dual Technology Pedestal Installation Checklist assists you with the installation process sequence, and serves as a technician signoff for installation work. You must complete and sign off on the Synergy Dual Technology Pedestal System Checklist to ensure each step of the installation is validated in sequence. Refer to Checklist: Synergy Dual Technology Pedestal System installation on page 122.



Summary of boxed components This section gives a summary of the boxed components in a Synergy Dual Technology Pedestal System.

Figure 2. Pedestal box

Figure 3. IDA RFID Antenna box

Figure 4. AMS-9060 Controller box

Figure 5. Retrofit Cover box

Figure 6. IDX RFID Reader box

Figure 7. Synergy Network Card box

Figure 8. Metal Foil Detection Board box

Figure 9. Overhead Directionality Kit bag



Section III: Site power and network validation This section outlines the criteria for site power and network validation for a Synergy Dual Technology Pedestal System at the following locations:

• At the IDF closet.

• At the Ethernet drop termination locations.

• At the pedestal installation area.

• At PoE device installation locations.

Overview of site power and network validation steps The following list gives an overview of the steps to validate site power and network connection for a Synergy Dual Technology Pedestal System installation:

• Step 1: Validating Power and Ethernet at the IDF closet.

• Step 2: Validating power at the biscuit jack terminations.

• Step 3: Validating Power over Ethernet at the device installation location.

Equipment required To validate the site power and the network, you require the following equipment:

• One 802.3at PoE Injector for each IDX RFID reader in the system.

• One Microsemi Power over Ethernet (PoE) tester.

• One Ethernet Isolator for each IDX RFID reader in the system.

• One Ethernet Isolator for each Synergy Network Card in the system.

• One PoE Filter for each IDX RFID reader in the system.

• Ethernet patch cables, CAT5e or higher.



Step 1: Validating power and Ethernet in the IDF closet To validate power and Ethernet at the IDF closet, complete the following steps:

1. Validate that the amount and location of power outlets are correct as listed in the system design document supplied by Professional Services.

2. Connect the power cables to the PoE injectors, 2025-0653-01, for each IDX RFID reader in the system.

3. Install a PoE Filter, 0352-0657-01, for each of the IDX RFID readers in the system.

Important: Place the PoE filters inline between the PoE Injector and the patch panel or biscuit jack that connects the Ethernet run to the installation location’s Data and Power Out port. See Figure 10.

4. Connect the Microsemi PoE tester to the Data and Power Out port on the PoE Injector.

5. Verify that the power is 802.3at.

6. Install an Ethernet Isolator, 0352-0659-01, for each IDX RFID reader in the system. See Figure 10.

Important: Place the Ethernet isolators between the PoE Injector and the PoE switch Data In port.

Important: Do not connect to the PoE switch.

7. Connect the Data and Power Out cables to the patch panel, or to the biscuit jack, that connects the Ethernet run to the installation location.

8. Verify pins 1-8 in all the Ethernet patch cables are used.

Figure 10. Overview of a Power over Ethernet (PoE) installation

A PoE switch E PoE Filter B PoE Injector F Ethernet Isolator C IDX RFID reader G AMS-9060 controller with Synergy Network Card D Biscuit jack at pedestal, if used

A

B C D F E

G

In the IDF closet

F

PoE installation

Last mile

Interconnect cable



Step 2: Validating power at biscuit jack terminations To validate Power over Ethernet (PoE) at biscuit jack locations, complete the following steps:

1. Locate the RJ-45 biscuit jack terminations at the installation site.

2. Validate that the amount and location of biscuit jack terminations are correct as listed in the system design document supplied by Professional Services.

3. Connect a CAT5e, or higher, patch cable to all biscuit jacks.

4. Use a Microsemi PoE tester to verify that all the biscuit jack terminations receive 802.3at power.


Note: The termination for the Synergy Network Card does not require Power over Ethernet (PoE).

Step 3: Validating Power over Ethernet at device installation locations You must validate power and Ethernet at the Ethernet termination locations for the following devices:

• All IDX RFID readers. • All peripheral PoE devices. For example, Brickstreams® and IP cameras.

Note: Use a repeater if cable runs exceed 100 meters (330 feet).

To validate Power over Ethernet at the Ethernet termination locations, complete the following steps:

1. Route and terminate CAT5e, or higher, Ethernet cables from each biscuit jack termination to the installation area of all Power over Ethernet (PoE) devices in the system. See Figure 11 and Figure 12.

2. Connect all the Ethernet cables to the biscuit jack terminations.

3. Use a Microsemi PoE tester to validate 802.3at power at each device installation location.

4. Connect and power on each PoE device in the system.


Note: The termination for the Synergy Network Card does not require Power over Ethernet (PoE).



Figure 11. Brickstream® Overhead People Counter PoE installation

A PoE switch B Brickstream® Overhead People Counter

Figure 12. Brickstream® Overhead People Counter non-PoE installation

A PoE switch B PoE injector C Brickstream® Overhead People Counter

PoE installation

A B

In the IDF closet

A B

In the IDF closet

Non-PoE installation

C



Section IV: Staging configurations This section describes how to stage the configurations of various components in a Synergy Dual Technology Pedestal System.

Overview of staging configuration steps The following list gives an overview of the steps involved in staging configurations:

• Step 1: Installing a Synergy Network Card.

• Step 2: Optional: Installing a Metal Foil Detection Card.

• Step 3: Optional: Assembling AMS-9060 controllers for a Shared Zone.

• Step 4: Updating firmware on the AMS-9060 controller and the Synergy Network Card.

• Step 5: Configuring the Synergy Network Card.

• Step 6: Updating the IDX RFID reader firmware.

• Step 7: Configuring the IDX RFID reader.

• Step 8: Optional: Preparing Overhead People Counters.

• Step 9: Optional: Preparing IP cameras.

Equipment required To stage configurations, you require the following equipment:

• One extension cord. • One regional power cord to connect to the AMS-9060 controller. • One red USB cable to connect to the IDX RFID readers, 6003-0295-02. • One computer interconnect cable for EAS products. • Two x 110 power outlets, or the equivalent. • The latest firmware bundle. • Labels to label the IDX RFID readers. • One communications cable. • One Synergy Network Card Kit, ZESP-NETWRK, and the applicable hardware. • One #2 Phillips screwdriver. • One Metal Foil Detection Card Kit, ZPSP-7020-MFD, and the applicable hardware. • One laptop with the latest version of Internet Explorer or Mozilla Firefox. • One Ethernet cable to connect to the Brickstream® device.



Step 1: Installing a Synergy Network Card To install a Synergy Network Card in an AMS-9060 controller, complete the following steps:

WARNING: Risk of electric shock Ensure you turn off the power at the circuit breaker before you perform the following steps.

1. Turn off the power to the AMS-9060 controller.

2. Detach the AMS-9060 controller enclosure cover.

3. Confirm that jumper J1 is OUT based on 240VAC local power, or IN for 120VAC local power.

4. Install the four hex standoffs into the four standoffs built into the AMS-9060 controller board. See Figure 13.

5. Insert the Synergy Network Card into connector P16 on the AMS-9060 controller board.

6. Insert the four screws through the corners of the Synergy Network Card and then tighten.

Figure 13. Mounting the Synergy Network Card into the AMS-9060 controller

A AMS-9060 controller board B Synergy Network Card C Hex standoffs (4) D P16 connector E TB1 F TB3 G TB2

B

C

C C

C

D

F G

E

A



Step 2: Optional: Installing a Metal Foil Detection Card To install a Metal Foil Detection Card into the AMS-9060 controller for metal foil detection, complete the following steps:

1. Loosen the four screws on the AMS-9060 controller enclosure, and remove the enclosure cover.

2. Insert the four hex standoffs provided in the Metal Foil Detection Card Kit, ZPSP-7020-MFD, onto the AMS-9060 controller board. See Figure 14.

3. Orient the Metal Foil Detection Card over the AMS-9060 controller board, and align the SKT1 connector to the bottom of the Metal Foil Detection Card with the P2 connector.

4. Secure the Metal Foil Detection Card onto the hex standoffs with the screws provided in the Metal Foil Detection Card Kit, ZPSP-7020-MFD.

5. Replace the cover of the primary AMS-9060 controller’s enclosure and then tighten.

Figure 14. Mounting the Metal Foil Detection Card into the primary AMS-9060 controller

A AMS-9060 controller board B Metal Foil Detection Card C Hex standoffs (4) D P2 connector E TB1 F TB3 G TB2

B

C

C C

C

D

F G

E

A



Step 3: Optional: Assembling AMS-9060 controllers for a Shared Zone To prepare an AMS-9060 controller for a Shared Zone, you must install an iMFD Card in the primary controller. The primary controller is the controller that manages the pedestals on the left side of the exit when you stand inside the store looking out.

1. Loosen the four cover screws on the designated primary AMS-9060 controller, and remove the enclosure cover.

2. Insert the four hex standoffs provided in the Metal Foil Detection Card Kit, ZPSP-7020-MFD, onto the AMS-9060 controller board. See Figure 15.

3. Orient the Metal Foil Detection Card over the AMS-9060 controller board, and align the SKT1 connector to the bottom of the Metal Foil Detection Card with the P2 connector.

4. Secure the Metal Foil Detection Card onto the hex standoffs with the screws provided in the Metal Foil Detection Card Kit, ZPSP-7020-MFD.

5. Replace the cover of the primary AMS-9060 controller’s enclosure and then tighten.

6. To connect a Shared Zone cable, refer to Step 6: Connecting a shared zone cable on page 50.

Figure 15. Mounting the Metal Foil Detection Card into the left, primary AMS-9060 controller

A AMS-9060 controller board B Metal Foil Detection Card C Hex standoffs (4) D P2 connector E TB1 F TB3 G TB2

B

C

C C

C

D

F G

E

A



Step 4: Updating the firmware on the AMS-9060 controller and the Synergy Network Card To update the firmware on the AMS-9060 controller, complete the following steps:

1. Ensure you have the latest firmware bundle downloaded. For more information, refer to Firmware Requirements.

2. Unplug the AMS-9060 controller, and connect a USB or Ethernet cable to the Synergy Network Card.

3. Power up the AMS-9060 controller, and watch the LEDs on both the AMS-9060 controller and the Synergy Network Card.

• The AMS-9060 controller’s amber LED flashes slowly to indicate the system is in Error State, with no pedestals attached.

• The Synergy Network Card’s LED turns green to indicate it is powered up.

4. When the Synergy Network Card LED turns green, observe the LED on the AMS-9060 controller. If the controller’s amber LED changes to flashing quickly, the firmware on the AMS-9060 controller is updating.

Important: Do not power off the AMS-9060 controller. Do not launch the CE ADS4 Platform Configurator, or the AMS-9060 Network Card webpage, as this many damage the firmware.

5. Wait three minutes for the firmware to update.

6. On your laptop, launch the AMS-9060 Network Card webpage through an internet browser, and enter the following:

• For a USB connection, enter the following IP address: 192.168.169.1 • For an Ethernet connection, enter the following IP address: 192.168.100.100

7. From the menu, select Firmware Update.

8. On the EAS – Challenge String and Login page, click Login, and enter your valid service credentials. Then proceed to Step 5: Configuring the Synergy Network Card.

Note: If you do not have an existing password, refer to Appendix F: on page 119 for instructions on how to obtain one.



Step 5: Configuring the Synergy Network Card To configure a Synergy Network Card in a Synergy Dual Technology Pedestal System, complete the following steps:

1. On your laptop, launch the AMS-9060 Synergy Network Card webpage, and log-in with your valid service credentials.

2. Select System Setup>Simple Setup, and from the System Configuration dropdown menu, select the relevant system type. See Figure 16 on page 27.

Note: You can click the help icon for a key to what the values in the System Type options represent. You can also refer to Appendix A: Supported models on page 94.

The option you select from the System Configuration drop-down menu sets various default values, includes the following values:

• The Auto Config option is disabled.

• Lamp settings: Enabled for all pedestals. Duration = 1, Enabled for EAS and RFID Events; Enabled for Metal Events, if you select Metal Foil Detection configuration.

• Audio settings: Enabled for all pedestals. Duration = 1, Volume = 15, Enabled for EAS and RFID Events; Enabled for Metal Events, if you select the Metal Foil Detection.

• Pedestal Zone Mapping, RFID Zone Mapping and People Counter Zone Mapping check boxes checked on appropriately.

• People Counter/Traffic Flow values set on accordingly.

• EAS Alarm Directionality and RFID Alarm Directionality enabled, and set to OUT.

• Metal Foil option enabled, if selecting Metal Foil Detection configuration.

Note: If you select a Shared Zone configuration, choose the Shared Zone Position. Select Primary (Left) if the Synergy Network Card is installed in the primary controller. Select Secondary (Right) if this Synergy Network Card is installed in the secondary controller.

3. Enter a System Description/Group ID.

This value must be unique for each system in a store, however you must match the Synergy Network Card and the IDX RFID readers that you install in the same system.

For example, Women’s shoes, Food court, Employee exit third floor, Main entrance – Left.

4. Enter the IP settings based on the customer’s Network Topology Map.

5. Select the customer’s time zone from the drop-down menu.

Note: If the customer’s time zone uses daylight savings time, click the Enable DST box.

6. Enter the valid NTP servers to ensure that all devices sync with the correct time.

7. Select if this system reports data to TrueVUE, and observe the following criteria:

• IP address/Hostname: Set this field to the IP address, or host name, of the enterprise, or physical site server.

Note: You require a DNS entry if you enter a host name, and use a static IP address for the Synergy Network Card.

• Port: Set this field to the port of the enterprise, or physical site server.

• EAS/Traffic Device ID: The EAS/Traffic Device ID must match the value set up in the serverless or physical site in Enterprise Manager.



• Site number: This value must match the value in the serverless or physical site in Enterprise Manager.

Important: Do not select the Report Data to TrueVUE check box if there is an LDM II, UltraLink, or Brickstream® people counting device configured to act as a local device manager.

8. Click Apply.

9. From the menu, select Reboot to reboot the Synergy Network Card.

Figure 16. Configuring the AMS-9060 Synergy Network Card



Step 6: Updating the IDX RFID reader firmware To update the IDX RFID reader firmware, complete the following steps for each IDX RFID reader in the system:

1. Connect the IDX RFID reader to your laptop.

Note: If you connect the reader with a USB cable, 6003-0295-02, use the IP address 192.168.169.1.

2. Launch the IDX RFID reader web page, and select Firmware Update. See Figure 17.

3. Enter the following log on credentials:

• Username = admin • Password = USBB24

4. Select Browse and navigate to the IDX RFID reader firmware file on your laptop. The firmware is

located in the following location: C:\Program Files\Sensormatic\Synergy Dual Tech Software Bundle 1.0\IDX Reader. (Program Files (x86) for 64 bit machines).

Note: The minimum version of firmware you require is 038.15.00.

5. When the firmware uploads, select Update.

Note: The firmware updates and the IDX RFID reader reboots automatically.

Note: The IDX RFID reader is ready to launch when the Device Information webpage displays and the IDX RFID reader power LED is green.

Figure 17. Updating firmware on the IDX RFID reader



Step 7: Configuring the IDX RFID reader To configure an IDX RFID reader, complete the following steps for each IDX RFID reader you use:

1. On your laptop, launch the IDX RFID Reader webpage, and log on with valid credentials.

• Username = admin

• Password = USBB24

2. Select System Setup>Simple Setup. See Figure 18 on page 30.

a. From the Country drop-down menu, select the relevant country.

Note: For EU models, and certain W1 and W2 countries, by default all available frequency values are set to on.

3. From the Solution menu, select Synergy.

4. From the System Configuration menu, select the relevant system configuration.

Note: You can select the ? icon to get a list of configuration abbreviations. Alternatively, you can refer to Appendix A: Supported models on page 94 for more information on the system type options available in the menu.

The option you select from the drop-down menu sets various default values, including the following:

• RSSI is set to 10. • PC and Tag Directionality set to OUT. • RFID Tag Alarming is set to Enabled. • RFID Tag Visibility Report is set Enabled.

The default values display in the Summary of Settings section at the bottom of the page.

5. In the Reader Assignment field, select the relevant position.

Note: Reader Assignment 1 is installed in the furthest left pedestal in the system as you look out the store. Reader 2 is installed to the right of Reader 1, and so on.

6. In the System Description/Group ID field, enter a value.

This value must be unique for each system in a store, but must match the Synergy Network Card and the other IDX RFID readers that you install in the same system.

7. In the IP Address fields, enter the IP settings based on the customer’s Network Topology Map.

8. In the Timezone field, select the customer’s time zone from the drop-down menu. If the customer’s timezone uses daylight savings, select the Enable DST check box.

9. In the NTP Server 1 and NTP Server 2 fields, enter valid NTP servers to ensure all devices synchronize with the correct time.

Note: If a valid NTP server is not available, navigate to the Advanced Time and Date webpage and manually set the time.

10. If the system reports data to TrueVUE, select the Report Data to TrueVUE check box, and complete the following:

a. In the IP Address/Hostname field, enter the IP address, or host name, of the enterprise, or physical site server.

Note: DNS entry is required if you enter a host name and use a static IP address for the reader.

b. In the Port field, enter the port of the enterprise, or the physical site server.



c. In the EAS/Traffic Device ID field, the value must match the value set up in the serverless, or physical site in Enterprise Manager.

d. In the Site Number field, the value must match the value in the serverless, or physical site in Enterprise Manager.

Important: Do not select the Report data to TrueVUE check box if there is an LDM II, UltraLink, or Brickstream® people counting device configured to act as a local device manager.

11. Optional: If you select a Shared Zone system type, enter the following information:

• The Shared Zone Position.

• The IP address of adjacent IDX RFID reader. This is the IP address of the IDX RFID reader that is across the shared zone from the IDX RFID reader you are configuring.

12. After you enter all the information, click Apply, and from the side menu, select Reboot to reboot the RFID reader.

Figure 18. Configuring the IDX RFID reader



Step 8: Optional: Preparing Overhead People Counters This section outlines how to power up and prepare the Overhead People Counter for a Dual Pedestal Technology System.

Powering up Overhead People Counters To power up the Overhead People Counter in Synergy Dual Technology Pedestal System, complete the following steps:

1. Locate a PoE injector and connect a shielded Cat5 Ethernet cable to the LAN+DC to Sensor port.

2. Connect the opposite end of the Cat5 cable to the Ethernet port on the Overhead People Counter at the installation site.

3. Connect a shielded Cat5 Ethernet cable from the PoE injector’s To LAN port, to the Ethernet port on your laptop.

4. To power up the PoE injector, plug it into an outlet.

The standby LED on the PoE injector turns amber when the Overhead People Counter begins its boot-up sequence. For more information on the boot-up sequence, refer to Table 3 on page 32.

Note: The middle LED on the Overhead People Counter flashes amber at the end of the boot-up process because the Overhead People Counter is not yet connected to a remote server. Refer to Table 4 on page 32.



Table 3. Overhead People Counter LED boot-up sequence

Step LEDs 1 All LEDs flash green.

2 LED 1 turns off, and LEDs 2 and 3 turn red for five seconds.

3 All LEDs turn red for 10 seconds.

4 All LEDs flash amber.

5 LED 1 turns green for one second. LEDs 2 and 3 turn off. This indicates the start of the boot-up sequence.

6 LED1 remains green, and LED 2 turns amber for 15–20 seconds.

7 LED2 flashes green or amber to indicate the server connection status.

A GPIO port

Table 4. Overhead People Counter status LED2 description

LED 2 color Description

Green LED2 flashes for a three-second interval to indicate the system is communicating with a remote server, either through time sync, log delivery, or data delivery.

Amber LED2 flashes for a three-second interval if the system is not communicating with a remote server. This also occurs when the sensor is not configured.

Red/green or Red/amber LED2 flashes at a three-second interval if the People Counter is in the default configuration, and has an IP address of 192.168.1.7.

1 2 3

A

1 2 3



Preparing Overhead People Counters To prepare Brickstream® Overhead People Counters, complete the following steps:

1. To configure your laptop to an IP in the same subnet as the Overhead People Counter, complete the following steps:

a. Launch your laptop, click Start, and select Control Panel.

b. Double-click Network Connections.

Note: The network cable connection can have a number of names. For example, Laptop Ethernet Port.

c. Double-click Local Area Connection.

d. Select Internet Protocol (TCP/IP), and click Properties.

e. Click Use the following address, and set your laptop to a static IP address.

f. In the IP address field, enter the IP address 192.168.1.10.

g. In the Subnet Mask field, enter 255.255.255.0.

h. Click OK.

i. Close the Local Area Connection 2 Properties window by clicking X.

2. On your laptop, open Internet Explorer and navigate to IP address 192.168.1.7.

3. Update the Brickstream® firmware, if required, by completing the following steps:

a. Click on the Administer menu option.

b. In the Client Device Software Upload section, click Browse.

c. Navigate to the firmware that was saved in the Firmware requirements section on page 13. The Brickstream® firmware is called flashbootcount2300TYCO_x.x.x.x.bin.

Note: You require firmware version 5.1.126.324, or later.

4. Open the Brickstream® webpage, and select Basic Settings from the menu bar.

a. In the Hostname field, assign a name to each device.

b. In the IP Address field, enter the IP settings based on the customer’s Network Topology Map.

5. Select Date and Time Info from the menu.

a. From the Time Zone drop-down menu, select the customer’s time zone.

b. From the Time Server Protocol drop-down menu, select the relevant protocol.

Note: For Synergy devices, use SNTP.

c. In the Time Server/Port fields, enter a valid NTP server and Port value, and click Save.

d. Set the time manually, and enter values in the Date and Time fields.

6. Select SmartEAS from the menu bar, and select Detectors.

7. In the Detector field, assign a name to each device.

8. Select Counting from the menu bar.



9. Add new zones, and create temporary people counter lines, and complete the following steps:

a. Right-click in the table section, and select New.

b. Enter a valid Zone Name.

c. Click the Enter line button, and draw a green line on the camera view.

d. Click the Exit line button, and draw a blue line on the camera view.

e. Click Save.



Section V: Staging the assembly This section outlines how to stage the assembly of the various components in a Synergy Dual Technology Pedestal System.

Important: Handle equipment carefully to avoid damage as you stage the assembly, and take care when you transport the equipment from staging area to the storefront.

Overview of staging the assembly The following list gives an overview of the steps involved in staging the assembly:

• Step 1: Preparing the staging area.

• Step 2: Pre-determining pedestal positions.

• Step 3: Configuring cap board tuning jumpers.

• Step 4: Installing People Counters.

• Step 5: Installing IDA RFID antennas.

• Step 6: Installing IDX RFID readers.

• Step 7: Attaching rear pedestal covers.

Equipment required To stage configurations, you require the following equipment:

• One small, flat screwdriver. • One People Counter Install Kit, 0352-0644-01/-02. • One laptop. • The CE ADS4 Platform Configurator. • One computer interconnect cable for EAS products. • One USB to RS-232 converter, if required. • One Beam-steering RFID Antenna Kit. • One Huber Suhner SMA torque wrench, model 74Z-0-0-21. • One #2 Philips head screwdriver to secure the IDX RFID reader with the hanger brackets. • One Pedestal Cover Installation Kit, ZSSB-RD1180CG/ZSSB-RD1180CH. • Four M4 x 8 screws.



Step 1: Preparing the staging area To prepare the staging area in a Synergy Dual Technology Pedestal System, complete the following steps:

1. Find a suitable area to assemble the pedestals and the RFID covers. This can be an empty area in the back area of the store, or an area off site.

2. Transport the assembled hardware to the staging area.

Step 2: Pre-determining pedestal positions To pre-determine the pedestal positions, complete the following steps:

1. Determine the order and position you will install each pedestal in the system.

2. Label each pedestal. For example, Pedestal A, Pedestal B, and Pedestal C.

3. Ensure the orientation of the pedestal is correct. For more information, refer to Appendix A: Supported models on page 94.

Step 3: Configuring cap board tuning jumpers To configure the cap board tuning jumpers, complete the following step:

• Set the tuning jumpers as shown in Table 5 and Table 6.

Table 5. Top coil tuning settings

Top coil J6 J5 J4 J3 J2 J1 O X X X X X

Table 6. Bottom coil tuning settings

Bottom coil J12 J11 J10 J9 J8 J7 X X X X O X

O = Jumper Out, X = Jumper In



Step 4: Installing People Counters To install People Counters in a Synergy Dual Technology Pedestal System, complete the following steps:

1. Orientate the pedestals correctly. See Figure 19. For more information, refer to Appendix A: Supported models on page 94.

2. Determine the way the People Counting sensor board faces in each pedestal.

3. Important: The emitters (Em) and receivers (Rx) must be the same orientation on each pedestal. For more information, refer to Appendix A: Supported models on page 94.

Important: Ensure that you install all the emitters (Em) and the receivers (Rx) in the same orientation on each pedestal.

4. Locate the People Counter Install Kit, 0352-0644-01/-02, and locate the cavity in the upper half of the pedestal.

5. Connect the cable in the cavity of the pedestal to the People Counting sensor board, 0304-0112-01/-02. This is the receiver (Rx) side of the pedestal. See

6. Use a small, flat screwdriver to hinge the People Counting sensor board into the cavity. Push in the clip underneath while you push the board into place. See Figure 21.

7. Install the emitter cover plate, 0404-1055-01/-02, on the opposite side of the pedestal cavity. This is the Emitter (Em) side of the pedestal. See Figure 22.

Figure 19. Orientating pedestal cap boards and people counting sensors

Cap board left Cap board right

Receiver (Rx) Emitter (Em) Receiver (Rx) Emitter (Em)



Figure 20. Connecting the cable

Figure 21 Hinging the People Counting sensor board

Figure 22. Hinging the emitter cover



Step 5: Installing IDA RFID antennas To install IDA RFID antennas in a Synergy Dual Technology Pedestal System, complete the following steps:

1. Lay the rear pedestal cover, 0404-1053-04, on protective material on the floor. The rear pedestal cover is the one with the IDX RFID reader heatsink and cable straps. A bag of screws is loosely attached to the cable straps.

2. Place one of the IDA RFID antennas in the top half of the pedestal.

Note: For unidirectional pedestals, face the coils, the side with the four patches, away from the cover.

3. Attach the IDA RFID antenna to the pedestal cover using the four screws packaged with the Beam-steering IDA RFID Antenna Kit as displayed in Figure 23.

4. Label the IDA RFID antenna cables with the labels provided.

5. Route the IDA RFID antenna cables from the IDA RFID antenna to the base of the pedestal. See Figure 24.

Note: Bidirectional antennas have two cables for each IDA RFID antenna. Unidirectional antennas only have one cable for each IDA RFID antenna.

Important: Observe the minimum bend radius of 2.5 centimeters (1 inch) for the IDA RFID antenna cable when the cable must change direction. A crushed or kinked antenna cable can impair reader antenna performance.

6. Install the second IDA RFID antenna in the bottom half of the pedestal cover using the four screws provided. See Figure 25.

7. Label the IDA RFID antenna cables with the labels provided.

8. Wind the excess IDA RFID antenna cable from the bottom of the IDA RFID antenna onto the two cable hubs (B) below the IDA RFID antenna. See Figure 26 on page 41.

Note: Use electrical tape to secure the IDA RFID antenna cable to the cover near the cable straps (C) to prevent them from slipping out of the cable channel.



Figure 23. Attaching the IDA RFID antenna to the pedestal cover

Figure 24. Routing the cables to the base of the pedestal

Use electrical tape here to secure the cabling. Note: To prevent kinking the antenna cables, do not make the bend radius smaller than 2.5 centimeters (1 inch).



Figure 25. Installing the second IDA RFID antenna

Figure 26. Winding excess IDA RFID antenna cable

A Second IDA RFID antenna B Cable hubs C IDA RFID antenna cable straps

A

B B

C

C

Important: Wind the cable in a figure-8 pattern.



Step 6: Installing IDX RFID readers To install the IDX RFID readers in a Synergy Dual Technology Pedestal System, complete the following steps:

1. Unscrew the rail screws from the IDX RFID reader.

2. Attach the loop end of the grounding cable to the IDX RFID reader using a rail screw from the IDX RFID reader. See Figure 30 on page 44.

3. Place the sticky, clear release side of the thermal pad against the back side of the IDX RFID reader, as shown in Figure 27 (C).

3. Smooth out any air bubbles on the thermal pad. See Figure 27 (D).

4. To mount the IDX RFID reader to the pedestal, complete the following steps:

a. Orient the IDX RFID reader the right side up, facing the inside of the cover, with the RF ports facing right, as shown in Figure 27 (C).

b. Place the IDX RFID reader onto the base of the pedestal cover.

c. Install the four reader hanger brackets onto the pedestal base cover using four M4X8 screws.

5. Connect the IDA RFID antenna cables to the RF ports on the IDX RFID reader. See Figure 28 on page 43 and Figure 29 on page 44.

Note: For unidirectional pedestals, connect the upper IDA RFID antenna to Port RF1 and the lower IDA RFID antenna to Port RF2. If you use a bidirectional RFID antenna in a unidirectional pedestal, connect only the cable for the side facing the zone.

For more information, refer to Appendix A: Supported models on page 94.

6. Tighten the RP-SMA connectors using a SMA torque wrench, to 0.8-1.1 newton-meters, or 7-10 inch-pounds. Ensure you tighten all connectors on the IDX RFID reader.

7. Peel off the blue side of the thermal pad and place the IDX RFID reader to onto the pedestal. Use a Philips screwdriver and secure the IDX RFID reader with the hanger brackets.

8. Connect the RJ45 end of the RS-485 cable on the pedestal cap board (A), to RS-485 Port 1 on all IDX RFID readers. See Figure 28 and Figure 29.



Figure 27. Attaching the IDX RFID reader to the base of the rear pedestal

A Screws, M4x12 (4), 5801-2071-120 B Hanger brackets (4), 0505-1804-01 C RFID reader: Orient the RFID reader as shown

D Thermal pad, 0505-1570-01 Note: The blue, non-sticky, side faces the pedestal cover

E Rear pedestal cover, 0404-1053-02, 0404-1053-04

Figure 28. IDX RFID reader ports

A RS-232 F Ethernet 1 B RS-485 1 G Ethernet 2/PoE C RS-485 2 H 24 DC adapter D USB B Device I RF 1 E USB A Host J RF 8

A

B C

D

E F

G

H

I

J

A B

C D

E



Figure 29. IDX-8000 digital end panel features

A Reset switch access hole F USB A Host B RS-232 G Ethernet 1 C RS-485 1 H Ethernet 2/PoE D RS-485 2 I 24 DC adapter E USB B Device

Figure 30. Attaching the grounding cable to the IDX RFID reader

A Rail screw B Grounding wire

B

A

A

B

C D

E F

G H

I



Step 7: Attaching rear pedestal covers To attach the rear pedestal covers to a pedestal in a Synergy Dual Technology Pedestal System, complete the following steps:

Note: You can only install pedestal covers onto the side of the pedestal on the opposite side to the cap board.

1. Ensure the unidirectional IDA RFID antennas face each other.

2. Lift the rear pedestal cover with the IDA RFID antennas attached and place it onto the pedestal.

3. Slide the two hanger brackets on to the pedestal so that they grab the beltline securely. See Figure 31.

4. Place the assembled pedestals and covers back in the pedestal box and transport carefully to the storefront for installation.

Figure 31. Attaching the rear pedestal cover to the pedestal

A Hanger bracket B Belt line C IDA RFID antenna cable

A

B

A

C



Section VI: Installation - At the AMS-9060 controller This section outlines the installation steps you must complete at the location of the AMS-9060 controller in a Synergy Dual Technology Pedestal System.

Overview of AMS-9060 Controller installation steps The following list gives an overview of the steps to you must complete at the location of the AMS-9060 Controller in a Synergy Dual Technology Pedestal System installation:

• Step 1: Locating the AMS-9060 controller.

• Step 2: Mounting the AMS-9060 controller.

• Step 3: Pulling EAS cables for existing pedestals.

• Step 4: Optional: Pulling EAS cables for new pedestals.

• Step 5: Connecting EAS cables to an AMS-9060 controller board.

• Step 6: Connecting a Shared Zone cable.

Equipment required To carry out installations at the AMS-9060 controller location, you require the following equipment:

• A tape measure. • A pencil or a marker. • An electric drill. • A #2 Phillips-head screwdriver, or bit. • A hand vacuum, or a broom. • Hand tools.



Step 1: Locating the AMS-9060 controller Confirm the following requirements are in place when you install an AMS-9060 controller:

• Locate the AMS-9060 controller within six feet of a power outlet. • The area temperature must be between 0° and 50°C. • The area humidity must be between 0 and 90%, non-condensing. • The area rating must be IPX0, not rated for any moisture or significant dust or dirt. • You must mount the AMS-9060 controller to a wall, shelf or ceiling. • If you mount the AMS-9060 controller to a ceiling, attach plywood that is larger than the controller to the

ceiling with ceiling studs. • Follow all local, state and federal electrical and fire codes for cabling into the AMS-9060 controller. For

hardwiring, see AMS-9060 Controller Installation Guide, 8200-1014-01.

Step 2: Mounting the AMS-9060 controller To mount the AMS-9060 controller, complete the following steps:

1. Ensure there is 22.9 centimeters (9 inches) of free space to the right of the AMS-9060 controller for screwdriver access to facilitate detachment of controller electronics.

2. Detach the top cover of the AMS-9060 controller.

3. Remove the knockouts closest to the connectors you are using, then reattach the side plate.

4. Attach the AMS-9060 controller to a shelf, or using suitable anchors and hardware, mount it to a wall or to the ceiling.

5. If you mount the AMS-9060 controller to the ceiling or a wall, complete the following steps:

a. Secure plywood with a surface larger than the AMS-9060 controller to the ceiling studs that hold the drywall.

b. Attach the AMS-9060 controller to the plywood.

Important: The anchor system and the wall or ceiling must support 12.08 kilograms (26.6 lbs), or four times the weight of the AMS-9060 controller assembly.

6. Locate the voltage shunt, 2109-0062-01, from the bag taped inside the AMS-9060 controller enclosure.

7. Select the proper voltage for the site using the shunt (J1). The default setting is 240Vac.

Figure 32. Voltage and settings (Shunt J1, IN, 120 VAC)

Figure 33. Voltage and settings (Shunt J1, OUT, 240 VAC)



Step 3: Pulling EAS cables for existing pedestals To install Ethernet and EAS cables for existing pedestals, complete the following step:

WARNING: Risk of electric shock Ensure you turn off the power before you proceed.

• If you are upgrading a legacy system to a Synergy Dual Technology Pedestal System, replace the Synergy cables. For more information, refer to Table 58 on page 115, and Table 61 on page 116.

Step 4: Optional: Pulling EAS cables for new pedestals To install EAS cables for new pedestals, complete the following steps:

WARNING: Risk of electric shock Ensure you turn off the power before you proceed.

1. Position each pedestal in its mounting location.

Important: Do not space 2.0-meter pedestals more than 2.0 meters (6.56 feet) apart.

Important: Do not space 2.5-meter pedestals more than 2.5 meters (8.2 feet) apart.

2. Route the appropriate length of cable, for example 4 meters (13.1 feet), 12 meters (39.3 feet), or 15 meters (49.2 feet).

Note: The end of pedestal base covers have a cutaway for 1/2-inch conduit.

Note: If you connect the pedestal to a controller above the door, route the cables as shown in Figure 34.

Figure 34. Routing EAS cables above a doorway

3. If you are trenching the floor for direct burial, complete the following steps:

a. Ensure the proposed trench extends under the pedestal location so cables can enter the pedestal from underneath.

b. Use a floor saw and trench the floor from the pedestal to the floor exit location.

Note: The depth of the trench must be 1.5 centimeters (3/4 inch) to allow for 0.5 centimeters (1/4 inch) of floor compound above the cable. The width of the trench must be 0.5 centimeter (1/4 inch).

Important: Adhere to local electrical codes. Direct burial of cables may not be permissible in every region.



Step 5: Connecting EAS cables to a AMS-9060 controller board To connect cables to an AMS-9060 controller board in a Synergy Dual Technology Pedestal System, complete the following steps:

WARNING: Risk of electric shock Turn off power before you proceed.

1. Attach the larger 5-position, Euro-style connector to the transceiver cable as Table 7 outlines.

2. Plug the transceiver cable into the appropriate TX connector on the AMS-9060 controller board for pedestals A, B, C, and D as follows:

• Pedestal A: Tx/Rx, P19. • Pedestal B: Tx/Rx, P21. • Pedestal C: Tx/Rx, P23. • Pedestal D: Tx/Rx, P25.

3. Attach the smaller, 5-position connector to the alarm or communications cable as Table 8 outlines.

4. Plug the cable into the P8 connector on the capacitor board.

Table 7. Transceiver cable connections

Pin Color Signal name 1 Black Bottom coil return

2 Red Bottom coil

3 Silver Shield

4 Green Top coil return

5 White Top coil

Table 8. Alarm/comm cable connections

Pin Color Signal name 1 Silver with X Shield

2 Orange Ground

3 Brown 12V

4 Black Per. RS485 Lo

5 Red Per. RS485 Hi



Step 6: Connecting a shared zone cable A shared zone is defined as two controllers protecting a single large exit.

For a Synergy Dual Technology Pedestal System, you require a hard-wired connection between the two AMS-9060 controllers to get correct direction alarm behavior and counting.

Important:

• When inside the store looking out, the system or AMS-9060 controller on the left is designated as the primary controller. The system or AMS-9060 controller on the right is designated as the secondary controller.

• A shared zone currently only supports two systems or AMS-9060 controllers.

To connect a Shared Zone cable, complete the following steps:

1. Connect an RS-485 connector as outlined in Table 9 to P7 on the Metal Foil Detection Board on the primary AMS-9060 controller. See Figure 35.

2. Connect the opposite end of the RS-485 connector to P20, P22, P24 and P26 on the secondary AMS-9060 controller as outlined in Table 10. See Figure 36.

3. Optional: To connect to a remote alarm, connect the opposite end of the RS-485 connector to P30, and P31 (Remote Alarm 1 and 2) on the secondary AMS-9060 controller as outlined in Table 11.

4. Open the CE ADS4 Platform configurator for the primary AMS-9060 controller and navigate to the Alarms and Zone Mapping page.

5. Select the Shared check box for the corresponding people counter. Refer to Appendix A: Supported models on page 94.

6. Open the CE ADS4 Platform configurator for the secondary AMS-9060 controller and navigate to the Alarms and Zone Mapping page.

7. Select the corresponding check box for the people counter Virtual PC 6 to the zone that is shared by both the primary and secondary AMS-9060 controllers.

Table 9. RS485 connector – P7, Metal Foil Detection Board

Pin Signal name 1 Per 485 Hi

2 Per 485 Low

3 Ground

Table 10. Secondary AMS-9060 controller comm connections – P20, P22, P24 and P26

P7, Metal Foil Detection Card Comm A-D Signal name Pin 3 Pin 1 Shield

N/C Pin 2 Ground

N/C Pin 3 12V

Pin 2 Pin 4 Peripheral RS485 Lo

Pin 1 Pin 5 Peripheral RS485 Hi

Table 11. Secondary AMS-9060 controller Remote Alarm connections – P30 and P31

P7, Metal Foil Detection Card Remote Alarm 1 and 2 Signal name Pin 3 Pin 3 Shield

Pin 2 Pin 1 Peripheral RS485 (Lo)

Pin 1 Pin 2 Peripheral RS485 (Hi)



Figure 35. Secondary AMS-9060 controller pinouts for a shared zone

A P30 (Remote alarm) D P24, pedestal C comm connector B P31 (Remote alarm) E P22, pedestal B comm connector C P26, pedestal D comm connector F P20, pedestal A comm connector

Figure 36. Metal Foil Detection Board pinouts for a shared zone

A P7

A

B

C

D

E

F

A



Section VII: At storefront – Pedestal installation The following section outlines the procedures you must follow in sequence when you install a Synergy Dual Technology Pedestal System at the storefront.

Overview of pedestal installation steps The following list gives an overview of the steps you must complete at the pedestal installation area at the storefront:

• Step 1: Mounting the pedestals.

• Step 2: Connecting cables to EAS pedestal cap boards.

Equipment required To complete the install at the storefront, you require the following equipment:

• Cable kits. • Wedge anchors. • One floor saw. • One masonry drill bit. • Two 1-inch #10 screws, and related anchor hardware. • One surface mount bracket, 2025-0622-02. • One 1/4-20 x 3/8-inch pan-head screw. • One drill.



Step 1: Mounting the pedestals To mount the pedestals in Synergy Dual Technology Pedestal System, complete the following steps:

1. Orientate the pedestal cap boards correctly. For more information, refer to Appendix A: Supported models on page 94.

2. Mount the pedestal onto the floor. Note: Cable openings in the base of the pedestal give you cable entry from underneath the pedestal, or from either end of the pedestal through a cutaway in the pedestal base cover. The cutaway accommodates 1/2-inch conduit.

3. Use the holes in the base of the pedestal as a template, and mark the locations for the four mounting holes. See Figure 37.

4. Drill holes for the mounting hardware.

Note: If you use the 1 centimeter (3/8 inch) x 7.5cm (3 inch) wedge anchors in the ZPUE-PEDMTG Kit, use a 1 centimeter (3/8 inch) masonry bit to drill four holes, 4.4 centimeters (1.75 inches) deep. See Figure 38.

Figure 37. Holes in the base of pedestal

Figure 38. Wedge anchor

A Nut C Anchor B Washer

A

B

C



Step 2: Connecting cables to EAS pedestal cap boards To connect cables to EAS pedestals in a Synergy Dual Technology Pedestal System, complete the following steps:

WARNING: Risk of electric shock Turn off the power before you proceed.

1. Attach the larger 5-position, Euro-style connector to the transceiver cable as Table 12 outlines.

2. Plug the transceiver cable into the P3 connector on the pedestal’s cap board (A).

3. Attach the smaller, 5-position connector to the alarm or comm cable as Table 13 outlines.

4. Plug the cable into the P8 connector on the pedestal’s cap board (B).

Table 12. Transceiver cable connections Pin Color Signal name 1 Black Bottom coil return 2 Red Bottom coil 3 Silver Shield 4 Green Top coil return 5 White Top coil

Table 13. Alarm/comm cable connections Pin Color Signal name 1 Silver with X Shield 2 Orange Ground 3 Brown 12V 4 Black Per. RS485 Lo 5 Red Per. RS485 Hi

Figure 39. Pedestal cap board

A Tx/Rx connector, P3 B Comm connector, P8

A B



Section VIII: At the storefront – Overhead People Counter installation The following section outlines the procedures you must follow in sequence when you install Overhead People Counters in a Synergy Dual Technology Pedestal System at the storefront.

Overview of Overhead People Counter installation steps The following list gives an overview of the steps you must complete when you install Overhead People Counters:

• Step 1: Installing Overhead People Counters.

• Step 2: Installing the Overhead Directionality Kit and connecting Overhead People Counters to the AMS-9060 controller.

• Step 3: Configuring Overhead People Counters.

• Step 4: Verifying Overhead People Counter diagnostics.

Equipment required To complete the install at the storefront, you require the following equipment:

• Two 1-inch #10 screws and related anchor hardware. • One 1/4-20 x 3/8-inch pan-head screw. • One drill. • One laptop with the latest version of Internet Explorer or Firefox. • One Ethernet cable to connect to Brickstream® Overhead People Counter. • One RJ45 (RS-485) connector. • Optional: Overhead Directionality Kit, 0352-0542-01, for Peripheral Network Mode or Client Network

Mode. • Optional: Overhead Directionality Kit, 0352-0359-01, for Client Network Mode only. • Optional: One surface mount bracket, 2025-0622-02, for a surface mounted installation. • Optional: One recessed tilting bracket, 2025-0685-01, for a recessed tilting bracket installation. • Optional: One 1/4-20 x 3/8-inch bolt, if installing a recessed tilting bracket.



Step 1: Installing Overhead People Counters To install an Overhead People Counter in a Synergy Dual Technology Pedestal System, complete the following steps:

WARNING: Risk of electric shock Turn off power before you proceed.

1. Drill a hole in the ceiling for the Overhead People Counter cables.

2. Run the cables to the hole in the ceiling.

Note: Ensure a 2-meter (6.5 feet) service loop of cable is above the Overhead People Counter.

Installing a surface mounting bracket To install a surface mounting bracket, complete the following steps:

1. Use a 1/4-20 x 3/8-inch-long pan-head screw to secure the Overhead People Counter to the surface mounting bracket, 2025-0622-02.

2. Use two M4 (#10) screws and anchors to secure the Overhead People Counter and surface mounting bracket to the ceiling.

Important: To orientate the Overhead People Counter correctly, ensure its network cable and connection jack point toward the store exit.

3. Connect the Ethernet cable and GPIO cable to the Overhead People Counter.

Installing a recessed tilting bracket To install a recessed tilting bracket, complete the following steps:

1. Drill a 254-millimeter (10-inch) hole at the installation location. The recessed tilting bracket’s, 2025-0685-01, diameter is 266.7 millimeters (10.5 inches). Note: The ceiling space above the bracket must be at least 76 millimeters (3 inches) deep for cable access.

2. Run the cables into the hole.

3. Ensure a 2-meter (6.5 feet) service loop of the cable is above the bracket.

4. Place the Overhead People Counter onto the bracket and under the clamp so its LEDs point toward the exit.

Important: To orientate the Overhead People Counter correctly, ensure its network cable and jack connection point toward the store exit.

5. Use the 1/4-20 bolt that is supplied to secure the Overhead People Counter.

6. Adjust the tilt angle as you require, and use the embedded Phillips screw to secure the Overhead People Counter.

7. Connect the Ethernet cable and GPIO cable to the Overhead People Counter.

8. Rotate all three support arms to the inside, and slide the bracket into the opening.

9. With the lower flange pressed up against the ceiling, rotate the support arms to the outside.

10. Use a screwdriver to tighten the two support-arm screws clockwise to secure the Overhead People Counter.



Step 2: Installing the Overhead Directionality Kit and connecting Overhead People Counters To install the Overhead Directionality Kit and to connect the AMS-9060 controller to the Overhead People Counter for a Dual Technology System Technology Pedestal System, complete the following steps:

WARNING: Risk of electric shock Turn off the power before you proceed.

Installing the Overhead Directionality Kit

To install the Overhead Directionality Kit, complete the following steps:

1. Run an RS-485 Ethernet cable (Cat5) from the Overhead People Counter to the AMS-9060 controller installation site.

Note: Optional: You can double-up wires into the 10-pin GPIO connector.

2. Terminate the RS-485 Ethernet cable to the black 10-pin RS-485 connector, 2109-0992-10, included in the Overhead Directionality Kit by completing the following steps:

a. Use a wire stripper and cut one end off of an RS-485 Ethernet cable.

b. Strip 6.5 millimeters (1/4 inch) of insulation from each wire.

c. Insert the RS-485 Ethernet cable wires near the smooth-labelled side, the non-keyed edge, of the RJ45 (RS-485) connector, 2109-0992-10, as outlined in Table 14 and Figure 40 on page 58.

d. Push a small flathead screwdriver into the termination hole to open it.

e. Insert the wire into the hole, and remove the screwdriver.

3. Optional: If you use the alarm/comm cable, 0652-0239-01, supplied in the Overhead Directionality Kit, terminate the cable to the black 10-pin RS-485 connector, 2109-0992-10, included in the Overhead Directionality Kit by completing the following steps:

a. Insert the cable wires near the smooth-labelled side, the non-keyed edge, of the RS-485 connector, 2109-0992-10, as outlined in Table 15 and Figure 41 on page 58.


c. Push a small flathead screwdriver into the termination hole to open it.

d. Insert the wire into the hole, and remove the screwdriver.

4. Tighten the screw on the connector plug to secure the wires.

5. Connect the black 10-pin RS-485 connector, 2109-0992-10, to the Overhead People Counter, and tighten the screws.



Table 14. Cat5 Ethernet cable connections

Pin Color Signal name 5 Orange Per RS485 Lo

3 White/Orange Per RS485 Hi

1 Brown RS-485 ground

Figure 40. Cat5 Ethernet cable connections

Table 15. Supplied Overhead Directionality Kit cable, 0652-0239-01, connections

Pin Color Signal name 5 Blue Per RS485 Lo

3 Brown Per RS485 Hi

1 Shield RS-485 ground

Figure 41. Supplied Overhead Directionality Kit cable, 0652-0239-01 connections



Connecting Overhead People Counters to the AMS-9060 controller

To connect the Overhead Directionality Kit and Overhead People Counters to the AMS-9060 controller for Client Network Mode, complete the following steps:

1. Terminate the RS-485 Ethernet cable to the P32 connector on the AMS-9060 controller by completing the following steps:

a. Use a wire stripper and cut one end off of an RS-485 Ethernet cable.


c. Insert the RS-485 Ethernet cable wires near the smooth-labelled side, the non-keyed edge, of the RJ45 (RS-485) connector, 2109-0992-10, as outlined in Table 16 and Figure 42 on page 60.

d. Push a small flathead screwdriver into the termination hole to open it.

e. Insert the wire into the hole, and remove the screwdriver.

2. Optional: If you use the alarm/comm cable, 0652-0239-01, supplied in the Overhead Directionality Kit, terminate the cable to the black 10-pin RS-485 connector, 2109-0992-10, included in the Overhead Directionality Kit, by completing the following steps:

a. Insert the cable wires near the smooth-labelled side, the non-keyed edge, of the RS-485 connector, 2109-0992-10, as outlined in Table 17 and Figure 43 on page 60.


c. Push a small flathead screwdriver into the termination hole to open it.

d. Insert the wire into the hole, and remove the screwdriver.

3. Tighten the screw on the connector plug to secure the wires.

4. Connect the black 10-pin RS-485 connector, 2109-0992-10, to the Overhead People Counter, and tighten the screws.



Table 16. P32 Cat5 Ethernet cable connections

Pin Color Signal name 1 Orange Per RS485 Lo

2 White/Orange Per RS485 Hi

3 Brown RS-485 ground

Figure 42. P32 Cat5 Ethernet cable connections

Table 17. P32 alarm/comm cable, 0652-0239-01, connections

Pin Color Signal name 1 Blue Per RS485 Lo

2 Brown Per RS485 Hi

3 Shield RS-485 ground

Figure 43. P32 alarm/comm cable, 0652-0239-01, connections



Step 3: Configuring Overhead People Counters To configure a Brickstream® Overhead People Counter in a Synergy Dual Technology Pedestal System, complete the following steps:

1. Connect your laptop to the Brickstream® Overhead People Counter, and navigate to the Basic Configuration webpage using the IP address you assigned in Preparing Overhead People Counter on page 33.

2. From the menu, select Calibration, and select the Enable Preview check box. See Figure 44 on page 62.

Note: Table 18 outlines the calibration preview setting colors for the Overhead People Counter.

Table 18. Overhead People Counter calibration preview setting colors

Color Represents the following area: Green Seen by the sensor as the floor Light blue Calculated as 10-30 centimeters above the floor Blue Calculated as 30-50 centimeters above the floor Yellow Calculated as 10-30 centimeters below the floor Red Calculated as 30-50 centimeters below the floor Pink Whose height cannot be determined. Note: Do not place the calibration box in this area

3. Move the green calibration square over the empty green area you wish to monitor. Make the square as large and centered as possible.

4. If the color of the floor area is outlined in Table 19 on page 62, take the corresponding correction action:

a. On the Calibration screen, select Calculate. After 30-60 seconds, the calculated height and X and Y tilt rotation displays. The longer the calculation, the better the calibration.

b. Click Save to save changes.

5. Verify the sensor calibration. To do this, navigate to the Calibration page, view the Options window pane, and complete the following steps:

a. Choose the unit of measure to display, inches or centimeters. b. Select the Show Height check box. c. Walk to the center of the calibration square and stand still. The height displayed must be within

5 to 7.5 centimeters, or 2 to 3 inches, of your actual height.

6. While the scene is empty of temporary obstructions such as people and ladders, save the empty background image for reference. In the Background window pane, click Capture next to Empty Background.

Note: Use an empty background when the Overhead People counter powers up.

7. If calibration is acceptable, click Save to save changes, or click Reset to reset fields.

10. To set the EAS People Counter Mapping, select Smart EAS from the menu bar, and complete the following steps:

a. In the Detector field, select the appropriate people counter value in each field from the drop-down menu.

b. In the Zone field, select the appropriate people counter value in each field from the drop-down menu. Refer to Appendix A: Supported models on page 94 for the appropriate people counter values.

11. Click Submit.



Figure 44. Overhead People Counter Calibration Configuration screen

Table 19. Color indications

Top Bottom Corrective action Red Blue Increase X Rotation

Blue Red Decrease X Rotation

Left Right Corrective Action Blue Red Increase Y Rotation

Red Blue Decrease Y Rotation



Setting up count lines Count lines are virtual trip wires drawn on the video image where the feet of the person trigger a count. Green count lines produce enter counts. The green dot shows the direction of travel. See Figure 45. Blue count lines produce exit counts. The blue dot shows the direction of travel. See Figure 46.

Figure 45. Green count line

Figure 46. Blue count lines

To set up count lines, complete the following steps:

1. On your laptop, navigate to the Brickstream® Overhead People Counter’s Basic Configuration webpage.

2. Select the Counting tab.

3. On the count line toolbar, click the Enter or Exit count line button.

4. Select the Count Once check box.

5. On the video image, click and drag to draw the line.

Note: Drag right to left to draw a line with a downward-pointing dot, and drag left to right to draw a line with an upward-pointing dot.

Important: Dots on the count lines must point in the direction of traffic flow for that line.

6. Click on the line to select, and use the handles at the end of the line to reverse, to move, or to delete the line.

7. To delete a count line for a reporting zone, complete the following steps:

a. On the Basic Configuration webpage, click the Counting tab.

b. Deselect the Display All check box.

c. Click the corresponding reporting zone.

d. Click the line to be deleted.

e. Press Delete on your keyboard to remove the line.

f. Click Save to save changes, or Reset to clear the fields.

For more information, refer to the BIC-2300 Overhead Stereo Traffic Sensor Setup Guide, 8200-2689-08.

Enter

Exit



Step 4: Verifying Overhead People Counter diagnostics To verify if an Overhead People Counter is working in a Synergy Dual Technology Pedestal System, complete the following:

1. On your laptop, launch the Brickstream® Basic Configuration webpage.

2. From the menu, select SmartEAS, and verify the Status is online.

3. From the menu, select Counting.

4. Walk through each pedestal zone to confirm the directionality of the People Counter, and verify that the Exits and Enters increment accordingly on the People Counter webpage.



Section IX: Verifying system components The following section outlines the procedures you must follow in sequence to verify the system components of a Synergy Dual Technology Pedestal System.

Overview of verifying system components steps The following list gives an overview of the steps involved in verifying system components:

• Step 1: Verifying firmware versions.

• Step 2: Tuning EAS elements.

• Step 3: Verifying IDX RFID reader firmware.

• Step 4: Verifying IDX RFID reader and IDA RFID antenna connections.

• Step 5: Verifying TrueVUE connectivity.

• Step 6: Attaching front pedestal covers.

Equipment required To verify system components, you require the following equipment:

• One laptop, with the latest version of Internet Explorer or Mozilla Firefox. • One Ethernet cable, or a USB cable, 6003-0295-02, to connect to the Synergy Network Card and

Brickstream® device. • One communications cable. • The CE ADS4 Platform Configurator. • Four M5 x 12 screws. • One #6 Philips screwdriver. • One Tag Test Board, SU-IDSM25.



Step 1: Verifying firmware versions To verify the Synergy Dual Technology Pedestal System’s firmware version, complete the following steps:

1. On your laptop, launch the AMS-9060 Network Card webpage.

2. Enter your login information:



3. From the main menu, select Device Information, and verify that the application firmware version is correct.

4. From the main menu, select Diagnostics.

5. Click Run next to 9060 Information, and verify that the firmware for the AMS-9060 controller, and peripheral devices, is correct.

6. To verify the Metal Foil Board firmware, connect a communications cable to the AMS-9060 controller and complete the following steps:

a. On your laptop, launch the CE ADS4 Platform Configurator, and from the menu, select Metal Detection.

b. Select Metal Connect.

c. Ensure the Flash Downloads tab for the firmware version is correct.



Step 2: Tuning EAS elements To tune and test the EAS elements of a Synergy Dual Technology Pedestal System, complete the following steps:

Verifying controller selection WARNING: Risk of electric shock High-voltage AC is present on the cap board whenever the pedestal power is on. Ensure that the system is not powered before touching the tuning jumpers.

To verify the controller selection, complete the following steps:

1. Ensure the jumpers are in their default tuning positions. See Figure 48 on page 69.

2. Verify the JW1 and JW2 controller selection positions on the cap board are correct for the pedestal position. See Table 20.

Table 20. Controller selection jumper settings

Jumper AMS-1180 with Tx cable of 9.1m (30ft) or more AMS-1180 with less than 9.1m (30ft) of cable JW1 Pos. 1, 2 Pos. 2, 3 JW2 Pos. 1, 2 Pos. 2, 3

3. On the cap board in each pedestal, set the address for pedestal A, B, C, or D. To do this, rotate the pointer on switch S2 to the selection in displayed in Appendix A: Supported models on page 94. For the location of the S2 switch, see Figure 48 on page 69.

Before you tune the pedestals Before you tune the pedestals, complete the following steps:

1. Use a communication cable to connect your laptop to the RS-232 service port on the pedestal cap board.

2. On your laptop, launch the CE ADS4 Platform Configurator, and click the TX Configuration tab.

3. In the Misc. TX Settings area, select the following parameters for the antennas.

• Ant A|B|C|D Polarity: Aiding • TX Frequency: Nominal

4. Optional: If all or some of the pedestal TX cables are shorter than 12 meters (39.37 feet), from the Advanced Settings page, select the Short Tx Cable option for the corresponding pedestals.

5. From the System menu, select TX Current. This window displays transmit current meters for up to four antennas.

6. In the TX Current window, observe the Top Coil Aiding and Bottom Coil Aiding levels.

Note: The current should not exceed 47A.

7. Proceed to running if levels are less than 32 amps on either coil of each pedestal.



Tuning the top coil To tune the top coil, complete the following steps:

WARNING: Risk of electric shock Before you adjust the jumpers, deselect the Antenna check box in the CE ADS4 Platform Configurator to disable the antenna. After changing the jumper, select the box to re-enable the antenna.

1. From the TX Current window, disable antenna transmission. To disable an antenna transmission, deselect the relating check box. See Figure 47.

Figure 47. CE ADS4 Platform Configurator - TX Current window

2. Using the tuning chart for the AMS-1180/AMS-1175 default tuning chart, see Table 22 on page 70, reposition the top coil tuning jumpers one to two steps up from their default positions. Enable antenna transmission to observe the current meters.

3. If current increased, add capacitance by completing the following steps.

Important: Before adjusting the jumpers in the following steps, you must deselect the Antenna check box on the configurator.

a. Disable antenna transmission and reposition the top coil tuning jumpers one to two steps up. b. Enable antenna transmission again and observe the meters. If the current increased again,

move another step up in the table. c. Continue until the current displayed on the meter decreases. Then move one step down.

Table 21. Target-current, top coil

AMS-1180/AMS-1175 39–42A



4. If current decreases, subtract capacitance by completing the following steps.

Important: Before adjusting the jumpers in the following steps, you must deselect the Antenna check box on the configurator.

a. Disable antenna transmission and reposition the top coil tuning jumpers one step down in the tuning table.

b. Enable antenna transmission again and observe the meters. If the current increases, move another step down in the table.

c. Continue until the current displayed on the meter decreases. Then move one step up and reconfigure the top coil tuning jumpers to obtain the highest coil current.

Tuning the bottom coil To tune the boom coil, complete the following steps:

Note: You may have to retune the top coil after completing the bottom. If adjustment is required, disable antenna transmission and reconfigure the jumpers one column to the left or right in the table as required. Recheck the antenna current and readjust as required.

1. To tune the bottom coil, repeat the steps in Tuning the top coil section.

2. When the antennas are correctly tuned, return the Misc TX Settings to their previous values:

• Ant A|B|C|D Polarity: Normal • TX Frequency: Hopping

Figure 48. AMS-1180/AMS-1175 cap board with jumpers in default settings

A JW1 B JW2 C Heartbeat LED D S2 E P5 F S3 reset button G RS-232 service port

D

E

F

B C A

G



Table 22. AMS-1180/AMS-1175 default tuning chart

AMS-1180 / AMS-1175 Top coil

AMS-1180 / AMS-1175 Bottom coil

J6 (10nF)

J5 (6.8nF)

J4 (4.7nF)

J3 (3.3nF)

J2 (2.2nF)

J1 (1nF)

J12 (10nF)

J11 (6.8nF)

J10 (4.7nF)

J9 (3.3nF)

J8 (2.2nF)

J7 (1nF)

Total Capacitance

57 X X X X X X X X X X X X 28 56 X X X X X X X X X X 27 55 X X X X X X X X X X 25.8nF 54 X X X X X X X X 24.8 53 X X X X X X X X X X 24.7 52 X X X X X X X X 23.7 51 X X X X X X X X X X 23.3 50 X X X X X X X X 22.5 49 X X X X X X X X 22.3 48 X X X X X X 21.5 47 X X X X X X X X X X 21.2 46 X X X X X X X X 21.1 45 X X X X X X X X 20.2 44 X X X X X X 20.1 43 X X X X X X X X 20 42 X X X X X X 19 41 X X X X X X X X X X 18nF 40 X X X X X X X X 17.9 39 X X X X X X 17.8 38 X X X X X X X X 17 37 X X X X X X 16.9 36 X X X X 16.8 35 X X X X X X X X 16.5 34 X X X X X X X X 15.8 33 X X X X X X 15.7 32 X X X X X X 15.5nF 31 X X X X X X 14.8 30 X X X X X X X X 14.7 29

X X X X X X 14.3

28 X X X X X X 13.7 27 X X X X X X X X 13.3 26 X X X X X X 13.2 25 X X X X X X 12.5 24 X X X X X X 12.3 23 X X X X 12.2 22 X X X X 11.5 21 X X X X X X X X 11.2 20 X X X X X X 11.1nF 19 X X X X 11 18 X X X X X X 10.2 17 X X X X 10.1 16 X X X X X X 10 15 X X X X 9 14 X X X X 8 13 X X X X X X 7.9 12 X X X X 7.8 11 X X X X 6.9 10 X X 6.8 9 X X X X X X 6.5 8 X X X X 5.7 7 X X X X 5.5 6 X X 4.7 5 X X X X 4.3 4 X X 3.3 3 X X X X 3.2 2 X X 2.2 1 X X 1

X = Jumper In

Dec

reas

e ca

paci

tanc

e In

crea

se c

apac

itanc

e



Step 3: Verifying IDX RFID reader firmware To verify the firmware on the IDX RFID reader in a Synergy Dual Technology Pedestal System, complete the following steps:

1. Connect a laptop to the IDX RFID reader, and open the IDX RFID Reader webpage. The Device Information page displays by default. See Figure 49.

2. Verify that the Application Firmware is correct.

Figure 49. Verifying IDX RFID reader firmware



Step 4: Verifying IDX RFID reader and IDA RFID antenna connections To verify IDX RFID reader and IDA RFID antenna connections in a Synergy Dual Technology Pedestal System, complete the following steps:

1. Connect your laptop to the IDX RFID reader, and open the IDX RFID Reader webpage.

2. From the menu, select Administration>Diagnostics.

3. Enter in the following login details:



4. Click Run next to Self-Test to carry out a Self-test Run.

5. Verify that the correct number of IDA RFID antennas display as detected in the Devices section. See Figure 50.

Figure 50. Self-Test Devices screenshot

Step 5: Verifying TrueVUE connectivity To verify TrueVUE Connectivity from the Synergy Network Card in a Synergy Dual Technology Pedestal System, complete the following steps:

1. Connect your laptop to the Synergy Network Card, and open the AMS-9060 Network Card webpage.

2. From the menu, select Administration>Diagnostics.

3. In the window, enter in the following log on credentials:



4. In the Connectivity pane, enter the TrueVUE server’s hostname or IP address, and click Ping.

Note: If Ping is disabled, contact the RDC to verify.

5. Verify that the Ping returns a valid number of packets transmitted or received with 0% packet loss.

Note: This feature only works if you enable Ping on the server.



Step 6: Attaching front pedestal covers To attach the pedestal’s front cover in a Synergy Dual Technology Pedestal System, complete the following steps:

1. Place the front cover onto the pedestal.

Note: Avoid snagging the IDA RFID antenna cables when you attach the pedestal’s front cover. The IDA RFID antenna cables can easily come out of their tracks and can get caught when you place the front cover onto the pedestal.

2. Install four M5 x 12 screws on each side of the front pedestal cover.

Note: Use a short screwdriver if the pedestal is near a wall.

3. Remove the adhesive liner, and place the accent plates on the base of the pedestal.

4. Using four of the eight screws, M4 x 12, supplied, attach the base of the pedestal to the hanger brackets. Repeat this process on the other side of the pedestal with the four remaining screws. The base of the pedestal has slotted holes where the screws attach to the hanger brackets.

5. Install the decals onto the pedestal’s covers.

6. Apply ‘Anti-theft’ labels in the local language over the English labels on each side of the pedestal. You can order labels, 2412-0170-XX, in your local language from your distribution center.

Figure 51. Attaching the front pedestal cover

Figure 52. Installing the decals onto the pedestal covers



Section X: Testing RFID and EAS elements This section outlines how to test RFID and EAS elements, and review the results of a walk-through test, for a Synergy Dual Technology Pedestal System.

Overview of testing RFID and EAS elements steps The following list gives an overview of the steps involved in testing RFID and EAS elements:

• Step 1: Performing a walk-through test.

• Step 2: Reviewing walk-through test results.

• Step 3: Configuring the system to the design specification of the customer.

Equipment required To test RFID and EAS elements, you require the following equipment:

• One laptop with the latest version of Internet Explorer or Mozilla Firefox. • One Ethernet cable, or a USB cable, 6003-0295-02, to connect to the IDX RFID reader or store

network where the reader resides. • One Test Tag Board.



Step 1: Performing a walk-through test To perform a walk-through test for a Synergy Dual Technology Pedestal System, complete the following steps:

1. Place the Tag Test Board, SU-IDSM25, 5-6 feet (1.5-1.8 meters) inside the store, away from the pedestal system.

2. On your laptop, launch the IDX RFID Reader webpage.

3. From the main menu, select System Setup>Test Mode. See Figure 53.

4. To login in, use the following credentials:



5. Click Start.

6. Starting 5-6 feet, or 1.5-1.8 meters, inside the store, carry the Test Tag Board through the test zone, and exit the store. See Figure 54 on page 76.

7. Note: Leave the Tag Test Board, SU-IDSM25, outside the store, 5-6 feet (1.5-1.8 meters) from the pedestal system.

8. Verify that the following EAS and RFID alarm sounds occur as you carry the Test Tag Board through the test zone:

a. EAS lamps display a red flash and two long beeps.

b. RFID lamps display a blue flash and two short chirps.

Note: The order and sound of the alarms can vary from test to test.

8. From the main menu, select Confirm Tags Outside, and wait 30 seconds.

9. Starting outside the store, carry the Test Tag Board through the test zone, and enter the store. Return to your laptop.

10. On the IDX RFID Reader website, navigate to the Test Mode page, and select Confirm Tags Inside, and wait 60 seconds.

11. After 60 seconds, repeat steps 6 to 10 for each pedestal zone.



Figure 53. Test Mode

Figure 54. Test Tag Board, SU-IDSM25



Step 2: Reviewing walk-through test results To review the walk-through test results for the Synergy Dual Technology Pedestal System, complete the following steps:


2. From the main menu, select System Setup>Test Mode.

3. To login in, use the following credentials:



4. In the Recorded Test Data pane, click each test item. See Figure 53 on page 76.

5. In the Incoming/Outgoing/Unknown pane, verify the following:

a. Status/Counter: In a non-clean environment, that is a store environment with a number of stray tags, metal poles and doors, verify that there are at least seven Outgoing events listed in the Status column, or in the Counter pane at the bottom of the page.

b. In a clean environment, that is a store environment with few stray tags and environmental interference, verify that there are at least nine Outgoing events listed in the Status column, or in the Counter pane at the bottom of the page.

c. Confidence: In a ‘non-clean environment’ - a store environment with a number of stray tags -metal poles and doors, verify that the Outgoing items have a minimum Confidence level of 30.

d. In a ‘clean environment’ - a store environment with few stray tags and environmental interference - verify that the Outgoing items have a minimum Confidence level of 50.

Note: If you do not see the minimum number of Outgoing events, or the required Confidence level, verify the setup. To do this, ensure that all the configuration values are appropriate for the exit you are testing. For more information, see Appendix A: Supported models on page 94.

6. If valid results do not display, proceed to Section XI: Troubleshooting on page 79.

Notes:

• To stop a test, click Abort Test. This stops the test process and deletes the test data.

• If a test completes in error, click Recorded Test Data line, and select Delete Selected Test Data. This permanently deletes the test data.



Step 3: Configuring the system to the design specification of the customer Note: This is advanced configuration of the Synergy Dual Technology Pedestal System. For more information, contact Professional Services.

To configure the system the design specification for the customer, complete the following steps:


2. From the main menu, select System Setup>Advanced, and select the relevant pages to update the settings to the customer’s specification. The following are some of the menu items you can adjust:

• Portal Configuration

• RFID Settings

• Power Management

3. When you have updated all settings, from the main menu, select Reboot, to reboot the IDX RFID reader.

4. Launch the CE ADS4 Platform Configurator.

5. Navigate to the menu options to update the settings to customer’s specification. The following are some of the menu items you can adjust:

• EAS System Setup.

• Alarm and Zone Mapping.

• RFID Zones and Alarms.

• Synergy Alarms.

• Power Management.



Section XI: Troubleshooting The following section covers troubleshooting for a Synergy Dual Technology Pedestal System.

Networks Ethernet connection Problem: A device does not appear on the network. Solution: Run diagnostics on the device in question to ensure the status of the network. If you can not reach the device over the network, complete the following steps:

1. To connect to the device, use a USB connection.

2. Open a web browser and enter default IP address 192.168.169.1.

3. In the device webpage menu, select Administration>Diagnostics.

4. Click the Run button. This is located next to the Monitor LAN Traffic option.

5. Verify the third line of the eth0 output message for the following details:

• If UP BROADCAST RUNNING MULTICAST displays, the network is connected. • If UP BROADCAST MULTICAST displays, there is a network connection issue.

IP issues Problem: Unable to launch webpages consistently, and or intermittent TrueVUE connection. Cause: This can indicate an IP conflict between two or more devices on the same network. Solution: To troubleshoot IP issues, complete one of the following procedures:

Procedure 1:

1. Record the IP address of interest.

2. Power off the known device that corresponds with the IP address noted in Step 1.

3. Launch the webpage, and ping the device from the Diagnostics webpage of another known stable device.

4. If a webpage is reached, or a ping response is received, that device is causing the IP conflict and you need to re-IP address accordingly.

Procedure 2:

Important: Only complete this procedure when customer permission is given. Contact the RDC for additional assistance.

1. Configure your local computer for compliance with the customer’s network IP scheme.

2. Open the command prompt window on your local computer.

3. Enter the arp –a command to display the arp table. Arp tables display the relationship of MAC addresses to IP addresses.

4. Search the arp table for any IP conflicts. Sensormatic devices have a MAC address starting with 00-05.



EAS

Alarm issues Problem: Unexplained alarms Causes: This can be due to tags being present in the exclusion zone, or an out-of-phase pedestal. Solution: To troubleshoot this issue, ensure the following:

• Monitor the system noise averages and note the antenna, or antennas, that have elevated tag signals.

• If the system is alarming because of a tag, turn off the transmitter to stop the alarm.

• If the tag signal drops to levels equal to the noise averages, there is a tag in the exclusion area.

• If the tag signal does not drop to levels that are equal to the noise averages, verify the Time Phase/Graph. From the CE ADS4 Platform Configurator menu, select System>Time Phase/Graph. Check for an out-of-phase condition. If there is an out-of-phase condition, identify the pedestal that is affected.

Problem: Poor performance Causes: This can be due to high environmental noise, an incorrectly tuned transmitter, an out-of-phase pedestal, or defective or non-Tyco brand tags. Solution: To troubleshoot this issue, complete the following steps:

1. Verify that pedestals are correctly resonated.

2. On the CE ADS4 Platform Configurator, select System>Time Phase/Graph and determine if there is an out-of-phase condition.

o If receiver levels are below 20dbm in Aiding, and 15dbm in Figure 8, you can expect acceptable performance.

o If these levels are greater, set the receiver polarity to coil 1-2, and nulling, including cross nulling with adjacent antennas.

3. Test the system for each configuration, and leave the receiver settings in the configuration that results in acceptable performance.

If performance is still unacceptable, attempt to cancel noise using noise hunting with an auxiliary antenna. If this is unsuccessful, identify the source and move or eliminate.

Important: Always conduct performance using Sensormatic tags or labels.

Problem: No detection Causes: This can indicate that the AMS-9060 Controller is in Error State, that no power is connected to the AMS-9060 Controller, that there is high environmental noise levels. Error State The system status LED on the controller displays system status alert codes. When an alert code occurs, the LED changes color and pattern. Red is for serious alerts, yellow is for those less serious. Take note of the following criteria if there is an Error State:

• The number of red flashes identifies a digit in a two-digit alert code. For example, four flashes is the number four. The start of an alert code is indicated by a long LED interval. Then the first digit of a two-digit error code occurs, followed by a short delay, followed by the second digit.

See Table 23 for the significance of the alert codes. Most alert codes are automatically resolved. • You can only access some codes using the service configurator. They do not display on the system

status LED. • You can not access alert codes when the controller is reset. Code storage has a time stamp in days,

hours, minutes, seconds, milliseconds or check marks of when the system alert occurred.



The following critical faults are backed with hardware support and provide the necessary action when encountered:

• Current fault 1 per channel. • Temperature fault. • Primary current fault. • Secondary current fault. • Last resort current fault to maintain Class 2 wiring requirements.

Note: Alert codes repeat until the condition is resolved or a timer resets the system. Table 23. Alert codes

Alert code Significance 11 Illegal Instruction Return controller 12 Unimplemented interrupt Return controller 13 NVM write failed Return controller 14 Invalid device Return controller 15 Sequence table error Return controller 16 Out of memory Return controller 17 Undecided: No split N/A 18 Watchdog: Task reset Return controller 21 AntA S/W current fault Recoverable 22 AntB S/W current fault Recoverable 23 AntC S/W current fault Recoverable 24 AntD S/W current fault Recoverable 25 H/W current fault Recoverable 26 AntA current sense fault Recoverable 27 AntB current sense fault Recoverable 28 AntC current sense fault Recoverable 29 AntD current sense fault Recoverable 39 Sequence table mismatch Recoverable 41 Missing zero crossing Return controller

Alert code Significance 42 Wired sync: Missing

signal Recoverable

43 Temperature fault Recoverable 44 S/W temperature fault Recoverable 45 PWM fault Return controller 46 Fan fault Recoverable 49 Realtime error Return controller 51 Autosetup owner timeout Recoverable 52 Autosetup Release W/O

lock Recoverable

53 Autosetup buffer overrun Recoverable 54 Autosetup mailbox full Recoverable 56 Notch select timeout Recoverable 57 Window select timeout Recoverable 58 Autosetup illegal owner Recoverable 61 Detector overrun Recoverable 63 Host comm mailbox full Recoverable 64 Host comm mailbox full Recoverable 71 Host comm mailbox full Recoverable

Problem: Defective tags and labels Solution: Always test the system with a known good Sensormatic-branded tag or label. Performance of third party labels and tags can not be guaranteed.

Problem: Extremely high environmental noise Levels Solution: Carry out the procedure in the Poor Performance section.



Problem: Pedestals do not appear in Inventory on the setup page of the service configurator Cause: This can indicate a problem with the RS485 cabling, or conflicting pedestal addresses. Solution: To resolve this issue, complete the following steps:

1. Verify that all pedestals are correctly addressed. If a pedestal is incorrectly addressed, correct and power cycle the AMS-9060 Controller.

2. Verify that all RS-485 cables are terminated correctly, secured at each pedestal, and at the AMS-9060 controller. A mis-wired or poorly terminated communication cable can negatively impact the RS-485 bus.

3. If the addressing and cabling are correct, go to the Flash Download screen and determine the peripheral device that not appear in the peripheral drop-down menu. For each pedestal, a capacitor and alarm board should be listed.

a. If a pedestal’s capacitor board appears, but there is no alarm board, perform the Boot Loader recovery procedure for the alarm board.

b. If neither board appears, perform the Boot Loader recovery procedure for the cap board first. After the cap board reboots, if the alarm board does not appear, perform Step 3a.

RFID PoE issues Problem: The IDX RFID reader has no power after plugging in a PoE cable Cause: If the power LED is off, it can indicate that the incorrect isolator is being used. Solution: Check the Ethernet isolator. The isolator must be a PoE Filter version. The Ethernet isolator must be placed between the PoE Injector and the Ethernet switch. In addition, ensure the following:

• Are you using the power supply and power cord supplied with the RFID reader? Ensure that the IDX RFID reader is not using a power cord from another product.

• That all power cables are connected securely. • That the power supply is connected to a working outlet. To test this, plug another appliance, such as a

lamp, into the outlet to confirm that it is working. • Ensure that the IDX RFID reader is not connected to an outlet that is controlled by a wall switch. If this

is the case, connect the product to an outlet that is not controlled by a wall switch.

Problem: The IDX RFID reader has no power after plugging in an Ethernet patch cable Solution: Check the Ethernet Isolator. The isolator must be a PoE Filter version. The Ethernet isolator must be placed between the PoE Injector and the Ethernet switch.

Problem: Message in Event Log - Reader detected 802.3af Power over Ethernet Supply (15.4W). Max Power is limited to 27.0 dBm Cause: This can be due incorrect PoE cabling. Solution: To troubleshoot this issue, ensure the following criteria.

1. Ensure the appropriate PoE cabling and Ethernet patch cables are used.

2. Turn off the EAS and boot up the IDX RFID reader.

3. Check the PoE Injector. If there is a single amber LED, and no green light, there could be an issue with the PoE injector.

4. If devices are plugged into an Ethernet switch, check the operating manual of the network switch to confirm that it is capable of providing sufficient power. 802.3at, 25.5W is recommended.



5. It can also be the result of a hardware installation when upstream PoE injection is not guaranteed to support reliable full-power reader operation.

Note: Sensormatic developed two filters intended to block EAS signals from traveling in common-mode on an Ethernet cable. One filter passes PoE, and the other blocks PoE. The PoE-blocking version, 0352-0659-01, can be employed to reliably block PoE negotiation and or power from any upstream Ethernet Switch+PoE. In this application, it is inserted between the upstream PoE injector and the data-only port of the microsemi injector. A negotiating upstream PoE injector is blocked from detecting the IDX RFID reader and never negotiates. The DC output of an always-on, non-negotiating upstream injector, that is less common, is blocked by the filter transformers.

6. You can change the order you plug items into the network switch to bounce or restart the device.

Notes: • If powered using the packaged cable, 24 VD displays. • If powered with a PoE injector correctly, 802.3.at PoE (25.5 W) displays. • If powered incorrectly with a PoE switch, 802.3af PoE (15.5 W) displays.

RFID antenna issues Problem: Inventory Round Timeout messages Solution: This can indicate that there is a bad IDA RFID antenna. To troubleshoot this, check the following criteria:

• Telnet to the IDX RFID Reader and run the reader’s diagnostics program. Select r in the main menu.

Note: If telnet is disabled, contact the RDC for additional troubleshooting steps.

• Type P, and then type A. Look at the port summary and totals to verify if there is an IDA RFID antenna issue as shown in Figure 55.

Figure 55. Example of port summary and totals

• If an X displays, disconnect the IDA RFID antenna from the faulty port, and run the diagnostics again. If the X clears, this indicates that it is likely to be an IDA RFID antenna issue, and not an IDX RFID reader issue.

• Move the IDA RFID antenna from the faulty port to another port. If X follows to another port, it is likely to be an IDA RFID antenna issue.

• Test the system with no IDA RFID antennas connected. Both ports should display 0. If they do not display 0, this indicates that it is likely to be an issue with the IDX RFID reader.



Alarm issues Problem: Too many alarms or false alarms Solution: To troubleshoot this issue, check the following criteria:

• On the IDX RFID reader webpage, select System Setup>Portal Configuration to verify that the PC Directionality and Tag Directionality are correct.

The directionality settings must match the settings found on the AMS-9060 Network Card webpage. To verify that they match, launch the AMS-9060 Network Card webpage menu, select System Setup>Advanced>RFID Zones and Alarms.

• Ensure there are no environmental concerns, for example reflections, metal, or water, in the vicinity of the IDA RFID antenna.

• Check for stray tags. This is due to invalid directionality decisions, also known as ‘bouncing’ or ‘pull-through’.

To check for stray tags, complete the following steps:

a. On the IDX RFID Reader webpage, select System Setup>Test Mode.

b. Select the Reads tab. If many stray tags display, lower the power as described in the following bullet.

• To adjust the RFID power on the IDX RFID reader, navigate to the IDX RFID Reader webpage and select System Setup>Advanced>Portal Configuration, and adjust the corresponding field.

Problem: The RFID alarm is not alarming Solution: To troubleshoot this issue, check the following criteria:

• On the AMS-9060 Network Card webpage, select System Setup>Advanced>RFID Zones and Alarms.

o Verify that you set up the IDX RFID readers correctly. The RS-485 indicators turns green when connected.

o Verify that the Directional Alarm Enable settings are correct.

o Verify that the People Count Zones are correct.

• To verify that the PC Directionality and Tag Directionality settings are correct on the IDX RFID Reader webpage, select System Setup>Advanced>Portal Configuration.

• To verify the RFID alarms, launch the IDX RFID Reader webpage, and navigate to System Setup>Test Mode, and select Details. Walk through the exit system in the appropriate direction, and wait 30 seconds for the data to be display. An RFID alarm displays as a Yes in the Alarm column.

Reader online indicator Problem: The IDX RFID Reader online indicator on the AMS-9060 Network Card webpage is not green. To view the online indicator, select System Setup>RFID Zones and Alarms. Solution: To troubleshoot this issue, check the following criteria:

• Verify that the RS-485 connection is in RS-485 Port 1 on the IDX RFID reader.

• On the AMS-9060 Network Card webpage, select System Setup>Advanced>RFID Zones and Alarms, and verify the RFID reader zone check boxes are correctly selected.

• Check the wiring of the RS-485 cable from the cap board TB1 to Port 1 on the IDX RFID reader.



RFID tag and filtering issues Problem: Errors when reading RFID tags and filtering tags Solution: To troubleshoot this issue, check the following criteria:

• Check the tag LED on the IDX RFID reader. It should flash green when a tag is presented to a pedestal fitted with an IDA RFID antenna. If it flashes yellow, the RSSI might be set too high.

• On the IDX RFID Reader webpage, navigate to System Setup>Test Mode. Tag reads should display in the Counter on the Reads tab.

• On the IDX RFID Reader webpage, navigate to the System Setup>Advanced>Portal Configuration page, and verify that the Tag Filter values are correct.

• Check TrueVUE reports to verify that the Inventory and Loss reports are correct.

Test Mode Problem: No data displays on the Test Mode screen on the IDX RFID Reader webpage. Solution: Ensure testing is completed using the supplied Test Tag Board.

Solution: On the IDX RFID Reader webpage, navigate to System Setup>Test Mode. Select Clear and repeat the test. Verify that the data displays.

Solution: If an IDX RFID Reader reboots when the Test Mode screen is open, the webpage loses connection to the reader. Close the Test Mode page, open it again, and repeat the test.

Problem: Test Mode results display Unknown directionality. Solution: This can be due to incorrect configuration of people counters. To troubleshoot this issue, complete the following steps:

1. Navigate to the IDX RFID Reader webpage, and select System Setup>Test Mode.

2. Select the People Count tab.

3. Walk in and out of each pedestal zone, and verify the people count data displays correctly in the Direction and Zone panes.

4. If the values are not as you expect, open the CE ADS4 Platform Configurator, and launch the Alarm and Zone Mapping page. Verify the people counter mapping, and the values in the Synergy System PC Sensor Setup screen.

Network Time Protocol Problem: Group device time is not synced Solution: To troubleshoot this issue, complete the following steps:

1. On the IDX RFID Reader webpage, set the time using a Network Time Protocol (NTP) time server.

Select System Setup>Advanced>Time and Date, and select Use NTP time server. 2. On the IDX RFID Reader webpage, select Administration>Diagnostics to verify the time server

using the Monitor LAN Traffic tool.

3. Select Run next to Monitor LAN traffic.

4. Ensure the time on the TrueVUE server and IP cameras are correct.

Note: You can reference the Network Time Protocol IP address on the IP Request spreadsheet. This is available from Professional Services.



People Counters When you install People Counters in pedestals, ensure the following conditions are met:

• The emitters on one pedestal face the detectors on the opposing pedestal.

• The People Counter sensor boards are installed in the same orientation in each pedestal, and face the same direction in every zone.

Important: When inside the store looking out, all detectors must face right, and all emitters must face left.

Table 24 outlines the correct lighting sequence for People Counters installed and mapped correctly when in Diagnostic Mode.

Table 24. Correct lighting sequence for People Counter (Diagnostic Mode)

Configuration Pedestal A Pedestal C Pedestal B Pedestal D

Dual

Split

Quad

Green light emits from pedestal A

Green light emits from pedestal C


Green light emits from pedestal C

Green light emits from pedestal B




To troubleshoot the People Counter configuration for Synergy pedestals in Diagnostics Mode, use your hands to block the emitters and detectors and check the following:

Note: For the following procedure, it is assumed that the People Counters are installed and mapped correctly.

Problem: Both sides of pedestal light up blue Cause: This indicates that no receiver is detecting emitter 1. Solution: To resolve this issue, complete the following steps:

1. Verify emitter direction and connections. Block each emitter and identify the emitter that is not producing a red LED on the receiver pedestal.

2. Swap the emitters. If emitter 1 on the pedestal produces an amber LED light, and emitter 2 produces a blue LED light, replace the People Counter sensor board.

3. If both emitter 1 and emitter 2 do not cause the LED lights on the pedestal to change color, replace the pedestal.

Problem: Both sides of pedestal light up amber Cause: This indicates that no receiver is detecting emitter 2. Solution: Check emitter direction and connections.

Problem: One side of pedestal lights up blue Cause: This indicates that receiver 1 is not detecting emitter 1. Solution: Cover the receiver on the non-green side. If there are no changes, replace the detector. If that side lights up red, check the line of sight from the emitter to the receiver.

Problem: One side of pedestal lights up amber Cause: This indicates that receiver 2 is not detecting emitter 2. Solution: Cover the receiver on the non-green side. If there are no changes, replace the receiver. If that side lights up red, check the line of sight from the emitter to the receiver.

Problem: One side of pedestal lights up red Cause: This indicates that a receiver is not detecting emitter 1 and emitter 2. Solution: To resolve this issue, complete the following steps:

1. Remove the People Counter sensor board covers on the pedestal.

2. Verify that the sensor board is receiving power. If the LED on the board is green, it is receiving power.

3. Verify that the sensor board is detecting an infrared beam. If the LED on the sensor board is amber, it is detecting an infrared beam.

a. If the LED on the sensor board is not amber, swap the sensor boards on the pedestal.

b. If the sensor board LED still does not light up amber, replace the sensor board.

Problem: The People Counter is not working Solution: To troubleshoot this issue, check the following criteria:

• Ensure that all emitters (Em) and receivers (Rx) are installed in the same direction on all pedestals.

• Ensure that the PCB board faces the receivers.

Note: If the People Counter is damaged, order a new People Counter Kit, 03520644-01/02.



Traffic Flow count issues Problem: Traffic Flow counts are not recording Solution: To troubleshoot this issue, check the following criteria:

• Ensure that the line of sight between the emitter and the receiver is not obstructed by the exit or entrance doors.

• Ensure that no infrared source is causing interference.

• Ensure the emitter and receiver are installed on the correct pedestal.

Overhead People Counters Calibration Problem: Incorrect calibration Solution: To troubleshoot this issue, ensure that an empty traffic background was captured during calibration.

Problem: Incorrect rotation Solution: To troubleshoot this issue, ensure that you align the Overhead People Counter’s rotation correctly with the floor. The Overhead People Counter assumes that individuals are walk on either a flat, or evenly-sloped surface.

Counting Problem: Overhead People Counter is under counting or over counting Solution: To troubleshoot this issue, check the following criteria:

• Verify calibration is accurate.

• Verify that the count zone was added correctly.

• Verify that the count lines are orientated correctly. For example, a blue line indicates an exit line, and a green line indicates an entrance line. The line does must be orientated correctly to the direction of the traffic.

• If the problem still exists contact Technical Support.

Problem: Count lines too close to the edge of the video image Solution: To troubleshoot this issue, position counting lines so that an individual is tracked for a minimum of 90 centimeters (3 feet) before crossing a line.

Problem: Count lines are too close together and system is over counting Solution: To troubleshoot this issue, ensure count lines are not so close that a browsing customer can cross both lines multiple times by only moving across a small area.

Problem: Unwanted people counting Solution: To troubleshoot this issue, ensure you use a filter zone to prevent unwanted counting of people, such as employees and browsing shoppers.



RS-485 Synergy Network Card Problem: The Synergy Network Card displays a red connection indicator on the AMS-9060 Network Card webpage

Cause: This can indicate that there is a compatibility issue between the Synergy Network Card and the AMS-9060 Network Card webpage. To resolve this issue, verify the firmware versions of the system device. Solution: To troubleshoot this issue, complete the following steps:

1. Unplug the comm cables and the digital remote alarm (DRA) cables plugged in to the controller.

2. If the network card’s RS-485 indicator turns green, check the wiring of the EAS pedestals and the wiring of any digital remote alarms before plugging the cables back into the controller.

Also check the following criteria:

• Check the rotary switch on the cap board. Pedestal addressing can cause issues with RS-485.

• Check Brickstream® devices. Brickstream® devices can cause issues when pedestal addresses conflict with People Counter addresses.

TrueVUE Could not resolve host error Problem: Message in device Event Log - Couldn’t resolve host. Cause: This can indicate that DNS entries have not been entered into the device webpage. Solution: To enter DNS entries, complete the following steps:

1. Access the customer’s network and open a command window and enter ipconfig/all. Take note of the computer’s DNS Servers, and reference it to the IP Request spreadsheet issued by professional services.

2. Open the webpage of the device, and from the menu select System Setup>Advanced>IP Settings.

3. Enter the computer’s located DNS Servers details into DNS field 1 and DNS field 2.

4. From the webpage menu, select Reboot. When the reboot is complete, the device information is displayed.

Connection issues Problem: Can not connect to TrueVUE Solution: To troubleshoot this issue, check the following criteria:

• Ensure that the Remote Management Settings are correct.

• If using a hostname to connect to TrueVUE, verify the DNS entries.

• Check the value of the Gateway field on the IP Settings page to verify it is a valid gateway.

• Verify that Windows Firewall is not blocking the connection to TrueVUE.

• Ping the TrueVUE server from the device using the Diagnostics webpage.



Event log message issues Problem: Event Log message – SIPprocess: Error: The device you are trying to register already exists in TrueVUE with different parameters. Please delete the device from TrueVUE and wait 10-15 minutes for it to re-register. Solution: To troubleshoot this issue, check the following criteria:

• Verify the group is correctly structured on the IDX RFID Reader, and AMS-9060 Synergy Network Card webpage. Select Administration>Diagnostics, and select Run next to Monitor LAN traffic.

• Verify the Setup Configuration value of all the devices on the IDX RFID Reader webpage. Select System Setup>Advanced>System Setup.

If the Group ID and Setup Configuration are both correct, reboot the Synergy Network Card, or primary device. On the AMS-9060 Network Card webpage, select Reboot. If none of these solutions solve the issue, delete the device from TrueVUE and wait 15 minutes for it to rediscover.

Enterprise and Site Manager issues Problem: Incorrect device structure displays in Enterprise/Site Manager Solution: The setup configuration in the Synergy Network Card can not match the chosen setting on the EAS Setup page. This can occur if the AMS-9060 firmware and Synergy Network Card firmware are not in sync. To troubleshoot this issue, check the following criteria:

• Verify the System Configuration is correct. Launch the AMS-9060 Network Card webpage, and select System Setup>Simple Setup.

Problem: Devices are red in Enterprise/Site Manager Solution: To troubleshoot this issue, check the following criteria:

• Devices are installed and powered on.

• Devices are online and have a network connection. If these issues are resolved, reboot all red devices on the device’s webpage. From the IDX RFID Reader webpage menu, select Reboot.

• If none of these solutions solve the issue, delete the device from TrueVUE, and wait 15 minutes for the device to rediscover.

Device issues Problem: Error on device – one red IDX RFID reader in the Synergy tree in TrueVUE Enterprise or Site Manager Solution: To troubleshoot this issue, check the following criteria:

• Check the IDX RFID reader’s Event Log webpage. Select Administration>Event Log.

• Check if the IDX RFID reader’s STATUS LED is red.

• Check the IDX RFID reader’s Device History. In Site Manager, right click on the device and select Device Details, then select the Device History tab.

Note: If the IDX reader has an error, you can replace the device.

Reporting issues Problem: Data is not displayed in the correct time report Solution: To troubleshoot this issue, check the following criteria:

• Check the time of all devices. If they are not set correctly, or are set to 1970, the data does not display on

the report correctly. They need to be synced with a Network Time Protocol (NTP) server.



Problem: Traffic and Alarm Data is not displaying in TrueVUE reports Solution: To troubleshooting this issue, ensure the following criteria:

• Verify that the Synergy System has been discovered correctly in TrueVUE on Enterprise/Site Manager.

• Verify that Synergy System devices are all Clear in TrueVUE on Enterprise/Site Manager.

• Verify that the People Counters are installed correctly.

• Verify that the Synergy Network Card is online. To do this, navigate to the AMS-9060 Network Card webpage and select Administration>Event Log.

• Verify that the time is correct on all devices.

Device structure issues Problem: TrueVUE devices not displaying correctly in TrueVUE Solution: If System Description/Group IDs are not entered correctly on all device’s System Setup page, systems do not display in TrueVUE.

To resolve this issue, complete the following steps:

1. Navigate to the IDX RFID Reader’s webpage, and select Administration>Diagnostics.

2. Select Run next to Monitor LAN Traffic, and check that the following criteria is correct:

• The Devices in Group ID section displays the correct devices that belong to the system being viewed.

• The Device models and IP addresses are correct.

• That all firmware versions are correct.

• On the Synergy Network Card and IDX Simple Setup webpage, ensure that the System Description/Group ID is identical for all devices in the system.

Reporting issues Problem: The system is not reporting data to the correct hour bucket on TrueVUE reports Solution: Check the time on the reporting device. If it is not set correctly, or is still set to 1970, the data won’t display on the reports correctly.

TrueVUE yellow device icon Problem: Devices display in yellow in TrueVUE when not rebooting or performing a firmware update Solution: To troubleshoot this issue, complete the following step:

• Restart the device or group from TrueVUE.

RFID tag issues Problem: RFID tag data is not displaying in TrueVUE reports Solution: To troubleshoot this issue, check the following criteria:

• On the AMS-9060 Network Card webpage, verify mapping. Select System Setup>Advanced>RFID Zones and Alarms. Also verify mapping on the CE ADS4 Platform Configurator.

• On the IDX RFID Reader webpage, verify the confidence level of the IDX RFID Reader. Select System Setup>Advanced>Portal Configuration, and ensure that the value for Confidence Threshold is not too high.

• Verify alarming and directionality using the Test Mode option.



Problem: RFID tags are not alarming Solution: To troubleshoot this issue, check the following criteria:

• Verify that Tag Directionality and PC Directionality is as desired. Complete the following steps:

o On the IDX RFID Reader webpage, select System Setup>Advanced>Portal Configuration.

o On the AMS-9060 Network Card webpage, select System Setup>Advanced>RFID Zones and Alarms.

• Verify that all IDA RFID antennas are connected using the Self-test option on the IDX RFID Reader webpage. Select Administration>Diagnostics, and select Run next to Self-test.

Note: During testing, the RFID tag might not alarm due to the system being smart enough to suppress alarms if the tag is used many times. To solve this issue, allow the tag to be out of range or hidden in a metal box for a minute in between tests.

Debugging and setup tools The following list explains the various setup tools you can use to debug or troubleshoot:

• TeraTerm/PuTTy: Telnet clients used to Telnet to the AMS-9060 Synergy Network Card or IDX RFID reader. The advantage of using this tool is that you can save connection data and easily log output from the screen to a file.

• Wireshark: This is a network packet capture tool. The user can see whether messages are going over the network, usually to TrueVUE or between readers.

• FileZilla: Use this FTP client to transfer files, specifically customer apps, to the IDX RFID reader. The reader only gives FTP to the customer_apps folder on the SD card. This is the default directory when connecting with an FTP client.

• TrueVUE logs.

• TrueVUE reports, as requested.

• Enterprise Manager information and screenshots.

Technical support To speak to a technical support specialist, visit www.sensormatic.com and select Support. https://sensormaticsecurelogin.com/

If you are still have a problem, gather the following information to provide to Technical Support:

• The firmware versions of each device.

• The event log of each device.

• The error logs from IDX RFID readers.

• The Diagnostics details of the self-test and Monitor Lan Settings of IDX RFID readers, and the Synergy Network Card.

• The details of the ad_test, if they are not available under Monitor LAN Settings.

• The settings for each device. These are found under Save Settings. Alternatively, supply the Sysconfig details for each device.

http://www.sensormatic.com/




Declarations Regulatory information This system is a mechanical assembly that supports several different electronic products. The regulatory information on these products can be found in their respective installation manuals.

• AMS-9060 controller Installation and Service Guide, 8200-1014-01.

• IDX-2000/IDX-8000 Multipurpose RFID Reader Installation and Service Guide, 8200-2697-11. The regulatory information label for the IDX-2000/IDX-8000 Reader can be found on the reader under the Base cover.

EQUIPMENT MODIFICATION CAUTION: Equipment changes or modifications not expressly approved by Sensormatic Electronics, LLC, the party responsible for FCC compliance, could void the user's authority to operate the equipment and could create a hazardous condition.

Other declarations WARRANTY DISCLAIMER: Sensormatic Electronics, LLC makes no representation or warranty with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Further, Sensormatic Electronics, LLC reserves the right to revise this publication and make changes from time to time in the content hereof without obligation of Sensormatic Electronics, LLC to notify any person of such revision or changes.

LIMITED RIGHTS NOTICE: For units of the Department of Defense, all documentation and manuals were developed at private expense and no part of it was developed using Government Funds. The restrictions governing the use and disclosure of technical data marked with this legend are set forth in the definition of “limited rights” in paragraph (a) (15) of the clause of DFARS 252.227.7013. Unpublished - rights reserved under the Copyright Laws of the United States.

TRADEMARK NOTICE: Sensormatic is a registered trademark of Sensormatic Electronics, LLC. Other product names mentioned herein may be trademarks or registered trademarks of Sensormatic or other companies.

No part of this guide may be reproduced in any form without written permission from Sensormatic Electronics, LLC.



Appendix A: Supported models Single

Table 25. Single-DT-UNL-BC-00-00

SINGLE-DT-UNL-BC-00-00

Controller 2 channel Pedestal color Red Pedestal designation A Rotary Switch 0 Cap board location Right Cap board Jumper P4 Out

BIC EAS People Counter mapping 1 People Counter name Ped A PC Brickstream 2 PC Zone Assignment 1 Embedded People Counter None None

Reader # Reader 1 (2 port) RFID Antenna type Unidirectional RFID Antenna ports X Right Upper/Top X 1 Lower/Bottom X 2 EAS/RFID Zone Assignment 1

Table 26. Single-DT-UNR-BC-00-00

SINGLE-DT-UNR-BC-00-00

Controller 2 channel Pedestal color Green Pedestal designation A Rotary Switch 0 Cap board location Left Cap board Jumper P4 Out

BIC EAS People Counter mapping 1 People Counter name Brickstream 2 Ped A PC PC Zone Assignment 1 Embedded People Counter None None

Reader # Reader 1 (2 port) RFID Antenna type Unidirectional RFID Antenna ports Left X Upper/Top 1 X Lower/Bottom 2 X EAS/RFID Zone Assignment 1



Table 27. Single-DT-BI-BC-EB-00

SINGLE-DT-BI-BC-EB-00 Controller 2 channel Pedestal color Blue Pedestal designation A Rotary Switch 4 Cap board location Right Cap board Jumper P4 Out

BIC EAS People Counter mapping 0 1

People Counter name Brickstream 1 Ped A PC Brickstream 2 PC Zone Assignment 1 2 Embedded People Counter None None

Reader # Reader 1 (8 port)

RFID Antenna type Bidirectional RFID Antenna ports Left Right Upper/Top 1 3 Lower/Bottom 2 4 EAS/RFID Zone Assignment 1, 2

Note: This system uses a single Brickstream device, with two zones created. One zone is mapped to PC Mapping 0, and the other is mapped to PC Mapping 1.



Dual Table 28. Dual-DT-20-PC-00-00

DUAL-DT-20-PC-00-00

Controller 2 channel Pedestal color Red Green Pedestal designation A C Rotary Switch 0 2 Cap board location Right Left Cap board Jumper P4 Out Out

People Counter name Ped A PC Ped C PC PC Zone Assignment 1 Embedded People Counter None RX EM None Swap Y


Reader 1 (2 port)

RFID Antenna type Unidirectional Unidirectional RFID Antenna ports X Right Left X Upper/Top X 1 1 X Lower/Bottom X 2 2 X EAS/RFID Zone Assignment 1 1

Table 29. Dual-DT-20-PC-00-MFD

DUAL-DT-20-PC-00-MFD

Controller 2 channel with MFD card installed

Pedestal color Red Green Pedestal designation A C Rotary Switch 0 2 Cap board location Right Left Cap board Jumper P4 Out Out

People Counter name Ped A PC Ped C PC PC Zone Assignment 1 Embedded People Counter None RX EM None Swap Y


Reader 2 (2 port)

RFID Antenna type Unidirectional Unidirectional RFID Antenna ports X Right Left X Upper/Top X 1 1 X Lower/Bottom X 2 2 X EAS/RFID Zone Assignment 1 1



Table 30. Dual-DT-20-PC-EB-00

DUAL-DT-20-PC-EB-00 Controller 2 channel Pedestal color Blue Yellow Pedestal designation A C Rotary Switch 4 2 Cap board location Right Left Cap board Jumper P4 Out Out

BIC EAS People Counter mapping 0 1 People Counter name Brickstream 1 Ped A PC Ped C PC Brickstream 2 PC Zone Assignment 1 2 3 Embedded People Counter None RX EM None Swap Y

Reader # Reader 1 (8 port) Reader 2 (8 port) RFID Antenna type Bidirectional Bidirectional RFID Antenna ports Left Right Left Right Upper/Top 1 3 1 3 Lower/Bottom 2 4 2 4 EAS/RFID Zone Assignment 1, 2 2, 3

Table 31. Dual-DT-20-PC-EB-MFD

DUAL-DT-20-PC-EB-MFD Controller 2 channel with MFD card installed Pedestal color Blue Yellow Pedestal designation A C Rotary Switch 4 2 Cap board location Right Left Cap board Jumper P4 Out Out

BIC EAS People Counter mapping 0 1 People Counter name Brickstream 1 Ped A PC Ped C PC Brickstream 2 PC Zone Assignment 1 2 3 Embedded People Counter None RX EM None Swap Y

Reader # Reader 1 (8 port) Reader 2 (8 port) RFID Antenna type Bidirectional Bidirectional RFID Antenna ports Left Right Left Right Upper/Top 1 3 1 3 Lower/Bottom 2 4 2 4 EAS/RFID Zone Assignment 1, 2 2, 3



Split Table 32. Split-DT-20-PC-00-00

SPLIT-DT-20-PC-00-00

Controller 4 channel Pedestal color Red Yellow Green Pedestal designation A C B Rotary Switch 0 2 1 Cap board location Right Left Left Cap board Jumper P4 Out Out Out

People Counter name Ped A PC Ped C PC Ped B PC PC Zone Assignment 1 2 Embedded People Counter None RX EM RX EM None Swap Y Y

Reader # Reader 1 (2 port) Reader 2 (8 port) Reader 3 (2 port) RFID Antenna type Unidirectional Bidirectional Unidirectional RFID Antenna ports X Right Left Right Left X Upper/Top X 1 1 3 1 X Lower/Bottom X 2 2 4 2 X EAS/RFID Zone Assignment 1 1, 2 2

Table 33. Split-DT-20-PC-00-MFD

SPLIT-DT-20-PC-00-MFD Controller 4 channel with MFD card installed Pedestal color Red Yellow Green Pedestal designation C B D Rotary Switch 2 1 3 Cap board location Right Left Left Cap board Jumper P4 Out Out Out

People Counter name Ped C PC Ped B PC Ped D PC PC Zone Assignment 1 2 Embedded People Counter None RX EM RX EM None Swap Y Y

Reader # Reader 1 (2 port) Reader 2 (8 port) Reader 3 (2 port) RFID Antenna type Unidirectional Bidirectional Unidirectional RFID Antenna ports X Right Left Right Left X Upper/Top X 1 1 3 1 X Lower/Bottom X 2 2 4 2 X EAS/RFID Zone Assignment 1 1, 2 2



Table 34. Split-DT-20-PC-EB-00

SPLIT-DT-20-PC-EB-00 Controller 4 channel with MFD card installed Pedestal color Blue Yellow Yellow Pedestal designation A C B Rotary Switch 4 2 5 Cap board location Right Left Left Cap board Jumper P4 Out Out Out

BIC EAS People Counter mapping 0 1 People Counter name Brickstream 1 Ped A PC Ped C PC Ped B PC Brickstream 2 PC Zone Assignment 1 2 3 4 Embedded People Counter None RX EM RX EM None Swap Y Y

Reader # Reader 1 (8 port) Reader 2 (8 port) Reader 3 (8 port) RFID Antenna type Bidirectional Bidirectional Bidirectional RFID Antenna ports Left Right Left Right Left Right Upper/Top 1 3 1 3 1 3 Lower/Bottom 2 4 2 4 2 4 EAS/RFID Zone Assignment 1, 2 2, 3 3, 4

Table 35. Split-DT-20-PC-EB-MFD

SPLIT-DT-20-PC-EB-MFD Controller 4 channel with MFD card installed Pedestal color Blue Yellow Yellow Pedestal designation C B D Rotary Switch 2 5 3 Cap board location Right Left Left Cap board Jumper P4 Out Out Out

BIC EAS People Counter mapping 0 1 People Counter name Brickstream 1 Ped C PC Ped B PC Ped D PC Brickstream 2 PC Zone Assignment 1 2 3 4 Embedded People Counter None RX EM RX EM None Swap Y Y

Reader # Reader 1 (8 port) Reader 2 (8 port) Reader 3 (8 port) RFID Antenna type Bidirectional Bidirectional Bidirectional RFID Antenna ports Left Right Left Right Left Right Upper/Top 1 3 1 3 1 3 Lower/Bottom 2 4 2 4 2 4 EAS/RFID Zone Assignment 1, 2 2, 3 3, 4



Quad Table 36. Quad-DT-20-PC-00-00

QUAD-DT-20-PC-00-00 Controller 4 channel Pedestal color Red Yellow Blue Green Pedestal designation A C B D Rotary Switch 0 2 1 3 Cap board location Right Left Right Left Cap board Jumper P4 Out Out Out Out

People Counter name Ped A PC Ped C PC Ped B PC Ped D PC PC Zone Assignment 1 2 3 Embedded People Counter None RX EM RX EM RX EM None Swap Y Y

Reader # Reader 1 (2 port) Reader 2 (8 port) Reader 3 (8 port) Reader 4 (2 port) RFID Antenna type Unidirectional Bidirectional Bidirectional Unidirectional RFID Antenna ports X Right Left Right Left Right Left X Upper/Top X 1 1 3 1 3 1 X Lower/Bottom X 2 2 4 2 4 2 X EAS/RFID Zone Assignment 1 1, 2 2, 3 3

Table 37. Quad-DT-20-PC-00-MFD

QUAD-DT-20-PC-00-MFD Controller 4 channel with MFD card installed Pedestal color Red Yellow Blue Green Pedestal designation A C B D Rotary Switch 0 2 1 3 Cap board location Right Left Right Left Cap board Jumper P4 Out Out Out Out

People Counter name Ped A PC Ped C PC Ped B PC Ped D PC PC Zone Assignment 1 2 3 Embedded People Counter None RX EM RX EM RX EM None Swap Y Y

Reader # Reader 1 (2 port) Reader 2 (8 port) Reader 3 (8 port) Reader 4 (2 port) RFID Antenna type Unidirectional Bidirectional Bidirectional Unidirectional RFID Antenna ports X Right Left Right Left Right Left X Upper/Top X 1 1 3 1 3 1 X Lower/Bottom X 2 2 4 2 4 2 X EAS/RFID Zone Assignment 1 1, 2 2, 3 3



Table 38. Quad-DT-20-PC-EB-00

QUAD-DT-20-PC-EB-00 Controller 4 channel Pedestal color Blue Yellow Blue Yellow Pedestal designation A C B D Rotary Switch 4 2 5 3 Cap board location Right Left Right Left Cap board Jumper P4 Out Out Out Out

BIC EAS People Counter Mapping 0 1 People Counter name Brickstream 1 Ped A PC Ped C PC Ped B PC Ped D PC Brickstream 2 PC Zone Assignment 1 2 3 4 5 Embedded People Counter None RX EM RX EM RX EM None Swap Y Y

Reader # Reader 1 (8 port) Reader 2 (8 port) Reader 3 (8 port) Reader 4 (8 port) RFID Antenna type Bidirectional Bidirectional Bidirectional Bidirectional RFID Antenna ports Left Right Left Right Left Right Left Right Upper/Top 1 3 1 3 1 3 1 3 Lower/Bottom 2 4 2 4 2 4 2 4 EAS/RFID Zone Assignment 1, 2 2, 3 3, 4 4, 5

Table 39. QUAD-DT-20-PC-EB-MFD

QUAD-DT-20-PC-EB-MFD Controller 4 channel with MFD card installed Pedestal color Blue Yellow Blue Yellow Pedestal designation A C B D Rotary Switch 4 2 5 3 Cap board location Right Left Right Left Cap board Jumper P4 Out Out Out Out

BIC EAS People Counter Mapping 0 1 People Counter name Brickstream 1 Ped A PC Ped C PC Ped B PC Ped D PC Brickstream 2 PC Zone Assignment 1 2 3 4 5 Embedded People Counter None RX EM RX EM RX EM None Swap Y Y

Reader # Reader 1 (8 port) Reader 2 (8 port) Reader 3 (8 port) Reader 4 (8 port) RFID Antenna type Bidirectional Bidirectional Bidirectional Bidirectional RFID Antenna ports Left Right Left Right Left Right Left Right Upper/Top 1 3 1 3 1 3 1 3 Lower/Bottom 2 4 2 4 2 4 2 4 EAS/RFID Zone Assignment 1, 2 2, 3 3, 4 4, 5



Shared Zone Systems Dual Dual

Table 40. DD-DT-20-PC-EB-00

DD-DT-20-PC-EB-00 Controller Primary controller – 2 channel with MFD Card installed Secondary controller – 2 channel Pedestal color Blue Yellow Blue Yellow Pedestal designation A C A C Rotary switch 0 2 0 2 Cap board location Right Left Right Left Cap board Jumper P4 Out Out Out Out

BIC EAS People Counter Mapping 1 1 People Counter Name Brickstream 2 Ped A PC Ped C PC Virtual PC 6 Ped A PC Ped C PC Brickstream 2 PC zone assignment 1 2 3 (Shared) 3 1 2 Embedded People Counter None RX EM RX EM RX EM None Swap Y Y

IDX RFID Reader # Reader 1 (8 port) Reader 2 (8 port) Reader 1 ( 8 port) Reader 2 (8 port) IDA RFID Antenna type Bidirectional Bidirectional Bidirectional Bidirectional IDA RFID Antenna ports Left Right Left Right Left Right Left Right Upper/Top 1 3 1 3 1 3 1 3 Lower/Bottom 2 4 2 4 2 4 2 4 EAS/RFID zone assignment 1, 2 2, 3 3, 1 1, 2

Table 41. DD-DT-20-PC-EB-MFD

DD-DT-20-PC-EB-MFD Controller Primary controller – 2 channel with MFD Card installed Secondary controller – 2 channel with MFD Card installed Pedestal color Blue Yellow Blue Yellow Pedestal designation A C A C Rotary switch 0 2 0 2 Cap board location Right Left Right Left Cap board Jumper P4 Out Out Out Out

BIC EAS People Counter Mapping 1 1 People Counter Name Brickstream 2 Ped A PC Ped C PC Virtual PC 6 Ped A PC Ped C PC Brickstream 2 PC zone assignment 1 2 3 (Shared) 3 1 2 Embedded People Counter None RX EM RX EM RX EM None Swap Y Y

IDX RFID Reader # Reader 1 (8 port) Reader 2 (8 port) Reader 1 (8 port) Reader 2 (8 port) IDA RFID Antenna type Bidirectional Bidirectional Bidirectional Bidirectional IDA RFID Antenna ports Left Right Left Right Left Right Left Right Upper/Top 1 3 1 3 1 3 1 3 Lower/Bottom 2 4 2 4 2 4 2 4 EAS/RFID zone assignment 1, 2 2, 3 3, 1 1, 2



Split Dual

Table 42. SD-DT-20-PC-EB-00

SD-DT-20-PC-EB-00 Controller Primary controller – 4 channel with MFD Card installed Secondary controller – 2 channel Pedestal color Blue Yellow Yellow Blue Yellow Pedestal designation A C B A C Rotary switch 4 2 1 0 2 Cap board location Right Left Left Right Left Cap board Jumper P4 Out Out Out Out Out

BIC EAS People Counter Mapping 0 1

People Counter Name Brickstream 1 Ped A PC Ped C PC Ped B PC Virtual PC 6 Ped A PC Ped C PC Brickstream 2 PC zone assignment 1 2 3 4 (Shared) 4 1 2 Embedded People Counter None RX EM RX EM RX EM RX EM None Swap Y Y Y

IDX RFID Reader # Reader 1 (8 port)

Reader 2 (8 port)

Reader 3 (8 port) Reader 1

(8 port) Reader 2 (8 port)

IDA RFID Antenna type Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional IDA RFID Antenna ports Left Right Left Right Left Right Left Right Left Right Upper/Top 1 3 1 3 1 3 1 3 1 3 Lower/Bottom 2 4 2 4 2 4 2 4 2 4 EAS/RFID zone assignment 1, 2 2, 3 3, 4 4, 1 1, 2

Table 43. SD-DT-20-PC-EB-MFD SD-DT-20-PC-EB-MFD

Controller Primary controller – 4 channel with MFD Card installed Secondary controller – 2 channel with MFD card installed Pedestal color Blue Yellow Yellow Blue Yellow Pedestal designation C B D A C Rotary switch 2 1 3 0 2 Cap board location Right Left Left Right Left Cap board Jumper P4 Out Out Out Out Out


People Counter Name Brickstream 1 Ped C PC Ped B PC Ped D PC Virtual PC 6 Ped A PC Ped C PC Brickstream 2 PC zone assignment 1 2 3 4 (Shared) 4 1 2 Embedded People Counter None RX EM RX EM RX EM RX EM None Swap Y Y Y


Reader 2 (8 port)



IDA RFID Antenna type Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional IDA RFID Antenna ports Left Right Left Right Left Right Left Right Left Right Upper/Top 1 3 1 3 1 3 1 3 1 3 Lower/Bottom 2 4 2 4 2 4 2 4 2 4 EAS/RFID zone assignment 1, 2 2, 3 3, 4 4, 1 1, 2



Split Split

Table 44.SS-DT-20-PC-EB-00 SS-DT-20-PC-EB-00

Controller Primary controller – 4 channel with MFD Card installed Secondary controller – 4 channel Pedestal color Blue Yellow Yellow Blue Yellow Yellow Pedestal designation A C B A C B Rotary switch 4 2 1 4 2 1 Cap board location Right Left Left Right Left Left Cap board Jumper P4 Out Out Out Out Out Out


People Counter Name Brickstream 1 Ped A PC Ped C PC Ped B PC Virtual PC 6 Ped A PC Ped C PC Ped B PC Brickstream 1 PC zone assignment 1 2 3 4 (Shared) 4 1 2 3 Embedded People Counter None RX EM RX EM RX EM RX EM RX EM None Swap Y Y Y Y


Reader 2 (8 port)



Reader 3 (8 port)

IDA RFID Antenna type Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional IDA RFID Antenna ports Left Right Left Right Left Right Left Right Left Right Left Right Upper/Top 1 3 1 3 1 3 1 3 1 3 1 3 Lower/Bottom 2 4 2 4 2 4 2 4 2 4 2 4 EAS/RFID zone assignment 1, 2 2, 3 3, 4 4, 1 1, 2 2, 3

Table 45. SS-DT-20-PC-EB-MFD SS-DT-20-PC-EB-MFD

Controller Primary controller – 4 channel with MFD Card installed Secondary controller – 4 channel with MFD card installed Pedestal color Blue Yellow Yellow Blue Yellow Yellow Pedestal designation C B D C B D Rotary switch 2 1 3 2 1 3 Cap board location Right Left Left Right Left Left Cap board Jumper P4 Out Out Out Out Out Out


People Counter Name Brickstream 1 Ped C PC Ped B PC Ped D PC Virtual PC 6 Ped C PC Ped B PC Ped D PC Brickstream 1 PC zone assignment 1 2 3 4 (Shared) 4 1 2 3 Embedded People Counter None RX EM RX EM RX EM RX EM RX EM None Swap Y Y Y Y


Reader 2 (8 port)



Reader 3 (8 port)

IDA RFID Antenna type Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional IDA RFID Antenna ports Left Right Left Right Left Right Left Right Left Right Left Right Upper/Top 1 3 1 3 1 3 1 3 1 3 1 3 Lower/Bottom 2 4 2 4 2 4 2 4 2 4 2 4 EAS/RFID zone assignment 1, 2 2, 3 3, 4 4, 1 1, 2 2, 3



Quad Split

Table 46. QS-DT-20-PC-EB-00 QS-DT-20-PC-EB-00

Controller Primary controller – 4 channel with MFD Card installed Secondary controller – 4 channel Pedestal color Blue Yellow Blue Yellow Blue Yellow Yellow Pedestal designation A C B D A C B Rotary switch 4 2 1 3 4 2 1 Cap board location Right Left Right Left Right Left Left Cap board Jumper P4 Out Out Out Out Out Out Out


People Counter Name Brickstream 1 Ped A PC Ped C PC Ped B PC Ped D PC Virtual PC 6 Ped A PC Ped C PC Ped B PC Brickstream 1

PC zone assignment 1 2 3 4 5 (Shared) 5 1 2 3 Embedded People Counter None RX EM RX EM RX EM RX EM RX EM RX EM None Swap Y Y Y Y

IDX RFID Reader # Reader 1 (8 port) Reader 2 (8 port) Reader 3 (8 port)



Reader 3 (8 port)

IDA RFID Antenna type Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional IDA RFID Antenna ports Left Right Left Right Left Right Left Right Left Right Left Right Left Right Upper/Top 1 3 1 3 1 3 1 3 1 3 1 3 1 3 Lower/Bottom 2 4 2 4 2 4 2 4 2 4 2 4 2 4 EAS/RFID zone assignment 1, 2 2, 3 3, 4 4, 5 5, 1 1, 2 2, 3

Table 47. QS-DT-20-PC-EB-MFD QS-DT-20-PC-EB-MFD

Controller Primary controller – 4 channel with MFD Card installed Secondary controller – 4 channel with MFD Card installed Pedestal color Blue Yellow Blue Yellow Blue Yellow Yellow Pedestal designation A C B D C B D Rotary switch 4 2 1 3 2 1 3 Cap board location Right Left Right Left Right Left Left Cap board Jumper P4 Out Out Out Out Out Out Out


People Counter Name Brickstream 1 Ped A PC Ped C PC Ped B PC Ped D PC Virtual PC 6 Ped C PC Ped B PC Ped D PC Brickstream 1

PC zone assignment 1 2 3 4 5 (Shared) 5 1 2 3 Embedded People Counter None RX EM RX EM RX EM RX EM RX EM RX EM None Swap Y Y Y Y




Reader 3 (8 port)

IDA RFID Antenna type Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional IDA RFID Antenna ports Left Right Left Right Left Right Left Right Left Right Left Right Left Right Upper/Top 1 3 1 3 1 3 1 3 1 3 1 3 1 3 Lower/Bottom 2 4 2 4 2 4 2 4 2 4 2 4 2 4 EAS/RFID zone assignment 1, 2 2, 3 3, 4 4, 5 5, 1 1, 2 2, 3



Quad Quad

Table 48. QQ-DT-20-PC-EB-00 QQ-DT-20-PC-EB-00

Controller Primary controller – 4 channel with MFD Card installed Secondary controller – 4 channel Pedestal color Blue Yellow Blue Yellow Blue Yellow Blue Yellow Pedestal designation A C B D A C B D Rotary switch 4 2 1 3 4 2 1 3 Cap board location Right Left Right Left Right Left Right Left Cap board Jumper P4 Out Out Out Out Out Out Out Out


People Counter Name Brickstream 1 Ped A PC Ped C PC Ped B PC Ped D PC Virtual PC 6 Ped A PC Ped C PC Ped B PC Ped D PC Brickstream

1 PC zone assignment 1 2 3 4 5 (Shared) 5 1 2 3 4 Embedded People Counter None RX EM RX EM RX EM RX EM RX EM RX EM RX EM None Swap Y Y Y Y




Reader 3 (8 port)

Reader 4 (8 port)

IDA RFID Antenna type Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional

IDA RFID Antenna ports Left Right Left Right Left Right Left Right Left Right Left Right Left Right Left Right

Upper/Top 1 3 1 3 1 3 1 3 1 3 1 3 1 3 1 3 Lower/Bottom 2 4 2 4 2 4 2 4 2 4 2 4 2 4 2 4 EAS/RFID zone assignment 1, 2 2, 3 3, 4 4, 5 5, 1 1, 2 2, 3 3, 4

Table 49. QQ-DT-20-PC-EB-MFD QQ-DT-20-PC-EB-MFD

Controller Primary controller – 4 channel with MFD Card installed Secondary controller – 4 channel with MFD Card installed Pedestal color Blue Yellow Blue Yellow Blue Yellow Blue Yellow Pedestal designation A C B D A C B D Rotary switch 4 2 1 3 4 2 1 3 Cap board location Right Left Right Left Right Left Right Left Cap board Jumper P4 Out Out Out Out Out Out Out Out

BIC EAS People Counter Mapping 0 0 0

People Counter Name Brickstream 1 Ped A PC Ped C PC Ped B PC Ped D PC Virtual PC 6 Ped A PC Ped C PC Ped B PC Ped D PC Brickstream

1 PC zone assignment 1 2 3 4 5 (Shared) 5 1 2 3 4 Embedded People Counter None RX EM RX EM RX EM RX EM RX EM RX EM RX EM None Swap Y Y Y Y




Reader 3 (8 port)

Reader 4 (8 port)

IDA RFID Antenna type Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional Bidirectional

IDA RFID Antenna ports Left Right Left Right Left Right Left Right Left Right Left Right Left Right Left Right

Upper/Top 1 3 1 3 1 3 1 3 1 3 1 3 1 3 1 3 Lower/Bottom 2 4 2 4 2 4 2 4 2 4 2 4 2 4 2 4 EAS/RFID zone assignment 1, 2 2, 3 3, 4 4, 5 5, 1 1, 2 2, 3 3, 4



Table 50. 1234D-DT-20-PC-00-00

1234D-DT-20-PC-00-00 Controller 4 channel Pedestal color Red Green Red Green Pedestal designation A C B D Rotary Switch 0 2 1 3 Cap board location Right Left Right Left Cap board Jumper P4 Out Out Out Out

People Counter name Ped A PC Ped C PC Ped B PC Ped D PC PC Zone Assignment 1 2 Embedded People Counter None RX EM None None RX EM None Swap Y Y

Reader # Reader 1 (2 port) Reader 2 (2 port) Reader 3 (2 port) Reader 4 (2 port) RFID Antenna type Unidirectional Unidirectional Unidirectional Unidirectional RFID Antenna ports X Right Left X X Right Left X Upper/Top X 1 1 X X 1 1 X Lower/Bottom X 2 2 X X 2 2 X EAS/RFID Zone Assignment 1 1 2 2

Table 51. 1234D-DT-20-PC-00-MFD

1234D-DT-20-PC-00-MFD Controller Primary controller – 4 channel with MFD card installed Pedestal color Red Green Red Green Pedestal designation A C B D Rotary Switch 0 2 1 3 Cap board location Right Left Right Left Cap board Jumper P4 Out Out Out Out

People Counter name Ped A PC Ped C PC Ped B PC Ped D PC PC Zone Assignment 1 2 Embedded People Counter None RX EM None None RX EM None Swap Y Y

Reader # Reader 1 (2 port) Reader 2 (2 port) Reader 3 (2 port) Reader 4 (2 port) RFID Antenna type Unidirectional Unidirectional Unidirectional Unidirectional RFID Antenna ports X Right Left X X Right Left X Upper/Top X 1 1 X X 1 1 X Lower/Bottom X 2 2 X X 2 2 X EAS/RFID Zone Assignment 1 1 2 2



Appendix B: Documentation reference list Table 52. Documentation reference list

Guide name Part number AMS-9060 Controller installation guide 8200-1014-01 AMS-9060 Controller planning guide 8200-1014-02 AMS-9060 Controller setup and service guide 8200-1014-03 AMS-9060 Controller Key switch installation guide 8200-1014-04 AMS-9060 Filter Kit Install Guide 8200-1014-05 AMS-9060 Plenum Spacer Kit Install Guide 8200-1014-06 Pro-Max 5 Pedestals Installation Guide 8200-1014-07 Ultra•Lane Antenna Filter Board Kit Install Guide 8200-1014-08 Understanding the New Firmware Features in the AMS-9060 Controller 8200-1014-09 AMC-7000 Metal Foil Detection for AMS-9060 install guide 8200-1014-10 AMS-1081 Ultra•Lane Antenna Install Guide 8200-1014-11 AMS-1170/1180 Advertising Clamps Install Guide 8200-1014-12 Pro-Max 5 LED Alarm Board Replacement Instructions 8200-1014-13 AMS-9060 Network Card Install Guide 8200-1014-14 AMS-9060 Metal Foil Detection Card Install Guide 8200-1014-15 AMS-1180/1175 Pedestal Install Guide 8200-1014-16 AMS-1170 Controller Board Install Guide 8200-1014-17 AMS-1170/1180 Pedestal Install Guide 8200-1014-18 AMS-9060 Metal Foil Detection Card Setup Guide 8200-1014-19 AMS-1170 Pedestal Planning Guide 8200-1014-20 AMS-9060 Network Card Configurator Help Guide 8200-1014-21 AMS-1180 RFID Cover Decal Kit Install Guide 8200-1014-22 AMS-1180 RFID Kit Install Guide 8200-1014-23 AMS-1170/1180 Advertising Clamps User Guide 8200-1014-24 Ethernet Isolator Installation Guide 8200-1014-25 AMS-1175/1180 with RFID Advertising Clamps Install Guide 8200-1014-26 AMS-1180/1175 Stainless Steel Base Covers Install Guide 8200-1014-28 AMS-1180/1175 Alarm Configuration User Guide 8200-1014-29 PoE Filter Installation Guide 8200-1014-30 Plenum-rated Ethernet Cable Installation Guide 8200-1014-31 Burial-rated Ethernet Cable Installation Guide 8200-1014-32 RS-485/Power Supply Enclosure Installation Guide 8200-1014-33 AMS-9060 Floor-Max/ProMax Adapter Board Installation Guide 8200-1014-34 AMS-1180/1175/1170 Pedestal Video Camera Install Guide 8200-1014-35 AMS-9060/AMS-1170 IT System Reference Guide 8200-1014-36 AMS-1190 Pedestal Install Guide 8200-1014-37 AMS-1190 Pedestal Alarm Board Install Guide 8200-1014-38 AMS-1180/1175/1170 Pedestal People Counter Install Guide 8200-1014-39 Synergy Dual Technology Pedestal System Setup Guide 8200-1014-40 BIC-2300 Overhead stereo traffic sensor installation and planning guide 8200-2689-07 BIC-2300 Overhead stereo traffic sensor setup guide 8200-2689-08 TrueVUE for Synergy Dual Technology Pedestal System Setup Guide 8200-1030-49



Appendix C: Wiring for Dual Tech RFID with EAS Figure 56. Wiring diagram for Synergy Dual Technology Pedestal System, unidirectional (0304-0108-01; 0304-0110-01)

A Upper IDA RFID antenna L Ports: RS485 port 1;USB-B;Ethernet 2/PoE (Top to bottom) B Lower IDA RFID antenna M J3 C AMS-1180 RFID pedestal cap board N RS232 D IDX RFID reader O Pinouts: P30;P31;P23;P21;P19 (Top to bottom) E Tx/Rx cable P AMS-9060 controller F Grounding cable Q A laptop G Communications cable R USB cable, 6003-0295-02 H RS-485 cable S To Ethernet switch I To PoE injector T BIC 2300 J CAT5e Ethernet cable U Overhead Directionality Kit K Ports: RF1,RF2,RF3,RF4 (Top to bottom)

A

B

C

D

H

I J

K

L

M

N

O

P Q

R

S

G U

T

E

F



Appendix D: Pedestal configurations AMS-1190 Figure 57. Dual AMS-1190 pedestal configuration

Figure 58. Split AMS-1190 pedestal configuration

Figure 59. Quad AMS-1190 pedestal configuration

1.0m (3ft-3in)

2.5m (8ft-2in)

1.0m (3ft-3in)

2.5m (8ft-2in)

1.0m (3ft-3in)

1.0m (3ft-3in

2.5m (8ft-2in)

1.8m (5ft-10in)

Backfield Reduction Mode

2.0m (6ft-6in)

Alternating Mode

Normal Mode

1.0m (3ft-3in)

2.5m (8ft-2in)

1.0m (3ft-3in)

2.5m (8ft-2in)

2.5m (8ft-2in)



Figure 60. Quad-Quad AMS-1190 pedestal configuration

Note: Metric values are the source value and are converted to imperial values. This can result in some differences due to rounding.

Note: The separation between two AMS-1190 pedestals must be no more than 2.3 meters (7 feet 5 inches) when you use the optional ZPSS-IC-21M cable.

AMS-1180 Figure 61. Dual AMS-1180 pedestal configuration


1.0m (3ft-3in)

2.5m (8ft-2in)

1.0m (3ft-3in)

2.5m (8ft-2in)

2.5m (8ft-2in)

1.0m (3ft-3in)

2.5m (8ft-2in) •

1.0m (3ft-3in)

2.5m (8ft-2in)

2.5m (8ft-2in) •

2.5m (8ft-2in)

1.0m (3ft-3in)

2.5m (8ft-2in)

1.0m (3ft-3in)

2.5m (8ft-2in)

1.0m (3ft-3in)

1.0m (3ft-3in

2.5m (8ft-2in)

1.8m (5ft-10in)


2.0m (6ft-6in)

Alternating Mode

Normal Mode






Note: The separation between two AMS-1180 pedestals must be no more than 2.3 meters (7 feet 5 inches) when you use the optional ZPSS-IC-21M cable.

1.0m (3ft-3in)

2.5m (8ft-2in)

1.0m (3ft-3in)

2.5m (8ft-2in)

2.5m (8ft-2in)

1.0m (3ft-3in)

2.5m (8ft-2in)

1.0m (3ft-3in)

2.5m (8ft-2in)

2.5m (8ft-2in)

1.0m (3ft-3in)

2.5m (8ft-2in) •

1.0m (3ft-3in)

2.5m (8ft-2in)

2.5m (8ft-2in) •

2.5m (8ft-2in) •



AMS-1175 Figure 65. Dual AMS-1175 pedestal configuration



90cm (2ft-11in)

2.0m (6ft-6in)

90cm (2ft-11in)

2.0m (6ft-6in)

90cm (2ft-11in)

90cm (2ft-11in

2.0m (6ft-6in)

1.6m (5ft-3in)


1.8m (5ft-10in)

Alternating Mode

Normal Mode

90cm (2ft-11in)

2.0m (6ft-6in)

90cm (2ft-11in)

2.0m (6ft-6in)

2.0m (6ft-6in)





90cm (2ft-11in)

2.0m (6ft-6in)

90cm (2ft-11in)

2.0m (6ft-6in)

2.0m (6ft-6in)

90cm (2ft-11in)

2.0m (6ft-6in) •

90cm (2ft-11in)

2.0m (6ft-6in)

2.0m (6ft-6in) •

2.5m (8ft-2in)



Appendix E: Kit parts All pedestals Table 53. ZPUE-PEDMTG Installation Kit

Item Quantity Part number Anchor, Wedge, 3/8x3 w/Hdwr 4 2880-0076-01

Table 54. ZPS-ACCENT-1 Accent Band Installation Kit Item Quantity Part number Kick Plate, Pre-Etched Logo 2 0505-2044-03

Table 55. ZPS-ACCENT-4 Accent Band Installation Kit Item Quantity Part number Kick Plate, No Logo 2 0505-2044-01

AMS-1180 pedestals only

Table 56. 2.5m Interconnect Cable Install kits, ZPSS-IC-4M, ZPSS-IC-12M, ZPSS-IC-15M or ZPSS-IC-21M Item Quantity Part number

Cable assembly Transceiver (4m)

Transceiver (12m) Transceiver (15m) Transceiver (21m)

1 1 1 1

0652-0783-01 0652-0783-02 0652-0783-03 0652-0783-04

Cable Assy. Alarm/Com (4m) Alarm/Com (12m) Alarm/Com (15m) Alarm/Com (21m)

1 1 1 1

0652-0784-01 0652-0784-02 0652-0784-03 0652-0784-04

Connector, P, Euro, 5 Position 2 2109-1017-05 Connector, Alarm/Com, 5 Pos. 2 2109-1018-05 Tubing, 7cm (2.8in) length 1 3121-0049-02 Shim tree, black 4 0500-9687-02

Table 57. ZS1180-CH Pedestal Installation Kit Item Quantity Part number Chassis, Pedestal, Charcoal Grey 1 0304-0133-01 Lens Assy. Kit, People Counter 1 0352-0644-01

Table 58. ZS1180-CG Pedestal Installation Kit Item Quantity Part number Chassis, Pedestal, Light Grey 1 0304-0133-02 Lens Assy. Kit, People Counter 1 0352-0644-02

AMS-1175 pedestals only

Table 59. ZS1175-CH Pedestal Installation Kit Item Quantity Part number Chassis, Pedestal, Charcoal Grey 1 0304-0133-03 Lens Assy. Kit, People Counter 1 0352-0644-01



Table 60. ZS1175-CG Pedestal Installation Kit Item Quantity Part number Chassis, Pedestal, Light Grey 1 0304-0133-04 Lens Assembly Kit, People Counter 1 0352-0644-02

Table 61. 2.0M Interconnect Cable Installation Kits Item Quanity Part number Cable Assy. Transceiver (4m) Transceiver (12m) Transceiver (15m)

1 1 1

0652-0789-01 0652-0789-02 0652-0789-03

Cable Assy. Alarm/Com (4m) Alarm/Com (12m) Alarm/Com (15m)

1 1 1

0652-0784-01 0652-0784-02 0652-0784-03

Connector, P, Euro, 5 Position 2 2109-1017-05 Connector, Alarm/Com, 5 Pos. 2 2109-1018-05 Tubing, 7cm (2.8in) length 1 3121-0049-02 Shim tree, black 4 0500-9687-02

AMS-1180 and AMS-1175 pedestals

Table 62. ZSSB-E1180CH Base Covers Installation Kit Item Quantity Part number Cover/Bracket Assy., Charcoal grey 2 0404-1051-01 Screw, M4x12, PHP 8 5801-2071-120

Table 63. ZSSB-E1180CG Base Covers Installation Kit Item Quantity Part number Cover/Bracket Assy., Lt Grey 2 0404-1051-02 Screw, M4x12, PHP 8 5801-2071-120

BIC-2300 Brickstream® Overhead People Counter

Table 64. BIC-2300 Brickstream® Overhead People Counter parts required Part Quantity Part number Sensor, 2.5mm lens (FRU)* 1 2025-0668-01 Sensor, 2.9mm lens (FRU)* 1 2025-0668-02 Sensor, 3.8mm lens (FRU)* 1 2025-0668-03 Sensor, 6.0mm lens (FRU)* 1 2025-0668-04 Surface Mount, No Cover 1 2025-0622-02 Patch Cable, 4.5m (15ft) 1 6003-0272-01 PoE Mid Span Power Injector** 1 5606-0081-01 Labels, Sheet 1 2412-2225-01

* Field Replaceable Unit. ** BIC-2300 “SN” or “RN” versions do not include the PoE.

Table 65. Optional parts for a BIC-2300 Brickstream Overhead People Counter Part Quantity Part Number Bracket, Recessed Tilting 2025-0685-01 Patch Cable, 4.5m (15ft) 6003-0272-01 Overhead Directionality Kit 0352-0542-01 Managing Installation and Config Service CBC-40ET-Labor Proxy Software License CBC-40SW-PROXY



Cables

Table 66. Cables for Dual Tech (RFID with EAS) systems Name Cable type Part number Kit number RS-485 cable 8-wire, RJ45 0352-0595-01 0352-0577-01 Comm cable 9-wire, 22 gauge 0652-0783-01/02/03 ZPSS-IC-4M Tx/Rx cable 4-wire, 16 or 18 gauge 0652-0242-01/02 0352-0606-02 Ethernet patch cable CAT5e, or higher 71065407 NA

Table 67. Cables for RFID-only systems Name Cable type Part number Kit number RS-485 cable 8-wire, RJ45 0352-0595-01 0352-0577-01 Comm cable 9-wire, 22 gauge 0652-0784-01/02/03 ZPSS-IC-4M Ethernet patch cable CAT5e, or higher 71065407 NA

Beam-steering Antenna Kit

Table 68. Beam-steering Antenna Kit part numbers Part Quantity Part number Bidirectional (NA) 0352-0584-01 1 0304-0107-01 Unidirectional (NA) 0352-0585-01 1 0304-0108-01 Bidirectional (EU) 0352-0586-01 1 0304-0109-01 Unidirectional (EU) 0352-0587-01 1 0304-0110-01 Screws, M4x10, ST 4 5899-0046-48

PoE Filter Kit

Table 69. Ethernet PoE Filter Kit, 0352-0657-01 Part Quantity Part number Grounding cable 1 0652-0802-01 PoE Filter 1 0101-0680-01 Ethernet patch cable, CAT5e or higher 1 6003-0266-08

Ethernet Isolator Kit

Table 70. Ethernet Isolator Kit, 0352-0659-01 Part Quantity Part number Ethernet Isolator 1 0101-0682-01 Ethernet patch cable, CAT5e or higher 1 6003-0266-08

Metal Foil Detection Card Kit

Table 71. Metal Foil Detection Card Kit, ZPSP-7020-MFD Part Quantity Part number Metal Foil Detection Card 1 0312-7130-01 Hex Standoff 4 5887-1041-020 Screw, Phillips 4 5801-1041-120



Synergy Network Card Kit

Table 72. Synergy Network Card Kit, ZESP-NETWRK Part Quantity Part number Synergy Network Card 1 0312-7078-01 Hex Standoff 4 5801-1041-120 Screw, Phillips 4 5887-1041-020



Appendix F: Obtaining AMS-9060 Synergy Network Card password To obtain a password to log on to an AMS-9060 Synergy Network Card, complete the following steps:

1. In the browser window, launch the https://sensormaticsecurelogin.com webpage.

2. Enter your valid login information, and click Login.

3. From the menu, select Configurator Registration, and from the Product Code list, select the AMS-9060 Web Configuration UI as shown in Figure 69.

Figure 69. Sensormatic.com website, Configurator Registration page

4. Enter the Challenge String generated in Step 4: Updating the firmware on the AMS-9060 controller and the Synergy Network Card on page 24, and click Submit. An unlock key displays on the web page, and an email including the unlock key is sent to you.

5. Launch the AMS-9060 Synergy Network Card webpage again. Click Login, and use the following credentials:

• Username = service

• Password = enter the unlock key sent to your email in Step 8.




Appendix G: Computer interconnect cabling for EAS products To create a computer interconnect cable to connect to the AMS-9060 controller, complete the following steps:

1. Acquire a handset cable of 7.6 meters (25 feet) extended.

2. Orient the cable connectors as shown in Figure 70 and note the color orientation of internal wires.

3. Mark the same side of both ends of the handset cable below the connectors before cutting (E).

4. Use a wire cutter and cut one connector off the cable.

Important: Cut straight across the cable, not diagonally.

5. Insert the cut end of the handset cable into the stripper portion of the crimping tool, squeeze and remove the outer jacket from cable.

Important: Do not to remove or break the inner conductors’ colored insulation.

6. Strip back the ends of the individual conductors and crimp on the pins.

7. Refer to Table 73 and Table 74, and Figure 71 on page 121, to connect the handset cable to the DB9 connector.

8. When finished, assemble the connector hood.

Figure 70. Computer interconnect cable connections (top view)

A Black D Yellow B Red E Identifying mark C Green F Spring clip facing down

Table 73. RJ-11 to DB-9 connections RJ-11 pin Color DB-9 pins 1 Black 3 2 Red 2 3 Green 5 4 Yellow Not used

Table 74. RJ-10 to DB-9 connections RJ-11 pin Color DB-9 pins 1 Black Not used 2 Red 5 3 Green 2 4 Yellow 3

A B C D A B C D

E E

F

F



Figure 71. Completed computer interconnect cabling

A Black F RJ10 B Red G Telephone handset cord, 25 feet C Green H Red (Pin 5) D Yellow I Yellow (Pin 3) E DB-9 female J Green (Pin 2)

A

B

C

D F

E

G

H I

J



Checklist: Synergy Dual Technology Pedestal System installation Complete the following checklist when you install a Synergy Dual Technology Pedestal System:

1. Before you begin Network Topology Map Site Survey

2. Site power and network validation Validate power and Ethernet at the IDF

closet Validate power at biscuit jack terminations Validate PoE Ethernet at device installation

locations

3. Staging configurations Install Synergy Network Card Optional: Install Metal Foil Detection Card Optional: Assemble AMS-9060 controllers

for Shared Zone Update firmware on AMS-9060 controller

and the Synergy Network Card Configure the Synergy Network Card Update IDX RFID reader firmware Configure IDX RFID readers Optional: Prepare Overhead People

Counters

4. Staging the assembly Prepare the staging area Determine pedestal positions. Configure cap board tuning jumpers Install People Counters Install IDA RFID antennas Install IDX RFID readers Attach rear pedestal covers

5. At the AMS-9060 controller location Locate AMS-9060 controller Mount AMS-9060 controller Pull EAS cables for existing pedestals Optional: Pull EAS cables for new

pedestals Connect EAS cables to AMS-9060

controller board Optional: Connect Shared Zone cable

6. At the storefront – pedestal installation Mount pedestals Connect cables to pedestal cap boards

7. At the storefront – Overhead People Counter installation Install Overhead People Counters Install Overhead Directionality Kit Connect Overhead People Counters to

AMS-9060 controllers Configure Overhead People Counters Verify Overhead People Counter

diagnostics

8. Verifying system components Verify firmware versions Tune EAS elements Verify IDX RFID reader firmware Verify IDX RFID reader and IDA RFID

antenna connections Verify TrueVUE connectivity Attach front pedestal covers

9. Testing RFID and EAS elements Perform a walk-through test Review walk-through test results Configure system to customer’s design

specification Power up the system

Installer name: ___________________________

Installer phone:___________________________

I hereby certify that I completed all installation steps correctly in a Synergy Dual Technology Pedestal System:

Signed:__________________________________

Synergy Dual Technology Pedestal System Installation Guide

Documents

Transcript of Synergy Dual Technology Pedestal System Installation Guide