COURSE SYLLABUS

PROGRAMME MBA MEBF MMSS

The Professor Name: Karina R. Jensen, PhDOffice Phone: +33 6 32 32 04 84Fax: Email: karina.jensen@neoma-bs.fr

About the Professor Karina Jensen is a Professor of Innovation and Leadership at NEOMA Business School in France. She is an educator, international management consultant, and change facilitator with 20 years of experience in launching business and education initiatives across cultures. Karina Jensen is also thefounder and principal of Global Minds Network, a consulting and training firm that offers global innovation management solutions. She has successfully launched and managed global products andeducation programs across Europe, Asia-Pacific, and the Americas for multinational organizationssuch as Adobe, Hyperion (now Oracle), NEC, and Symantec. In addition to earning a PhD from ESCP Europe Business School, Karina holds an MBA in International Business and a BA in Public Relations. Originally from San Francisco, California US, Karina is currently based in Paris, France where sheconducts research and performs consulting services for MNCs in the areas of global innovationstrategies, organizational change, leadership, and cross-cultural collaboration.

THE COURSE Learning Objective To improve understanding as well as application of management consulting practices, processes, and tools for enhancing organizational performance.

Course definition (source: CFVG Catalogue)In a competitive world, organizations often hire the services of management consultants for gaining external (and presumably objective) advice and access to the consultants’ specialized expertise. Thus, this course aims at introducing the MBA students to management consulting practices helpingorganizations improve their performance primarily through the analysis of existing business problemsand development of plans for improvement. Course content The learning outcome is based upon an understanding and application of the following:

Concepts of coaching, external and internal consulting; Considerations and expectations for the consulting profession and work with consulting firms; Consulting process from entry to diagnosis to implementation The range of management consulting activities such as organizational change management,

human resource management, development of coaching skills, technology (IT) management and implementation, strategy development, or operational improvement services;

Recent trends in management consulting, extension to non-business related fields (government and non-profit agencies), the spin-off or separation of consulting and accounting units of large diversified professional advisory firms, and the rise of internal corporate consulting services;

Creating value for yourself and the firm. Required Reading Material

Block, Peter. Flawless Consulting: A Guide to Getting Your Expertise Used. San Francisco, California: Jossey-Bass/Pfeiffer, 2011. Block, Peter. www.flawlessconsulting.com, 2011 Jensen, Karina. Management Consulting Course Slide Set, 2013

COURSE Management Consulting

COURSE SYLLABUS

Recommended Reading Material Weiss PhD, Alan. The Consulting Bible. Hoboken, New Jersey: John Wiley & Sons, 2011. The Intl Council of Management Consulting Institutes, http://www.icmci.org/mission_vision Consulting Fact Blog, Top Firms and Career Preparation,

http://www.consultingfact.com/blog/top-management-consulting-firms-in-2013/

Methodology

The course will include a variety of teaching methods such as class discussions, exercises, simulations, case studies, multimedia, and presentations. This is an interactive course where you are expected to optimize your learning experience through active participation and knowledge exchange. You are expected to attend and actively participate in every session. If you cannot make a session due to a conflict or emergency, please notify the instructor in advance.

The Professor Will Evaluate the Participants as Follows: Participation / Attendance (Individual) 20% Final Project - Case Presentation (Group) 20% Final Project – Case Plan (Group) 30% Final Exam – Case Proposal (Individual) 30% Participants will be asked to evaluate the course in a form handed out during the last Session.

THE EXAM Length Documents No docs allowed All docs allowed Some docs allowed

Please list the docsAllowed devices Calculator

Laptop Electronic dictionary Dictionary

All telecommunication devices such as mobile phones, PDAs, etc. are forbidden.

In completing the exam students are expected to

There are two final projects – 1) a group project that requires the development of a client proposal and plan based upon a client case to be presented in the last session and 2) a case study analysis and preparation of an initial client proposal based upon the information provided within the document. The group project plan should be presented and submitted in the last session; the individual project proposal should be submitted after the last session of the course (date TBD).

Additional information on the exam

The exam or individual project will be an assignment that is completed outside of class, requiring you to demonstrate knowledge of the management consulting process. You will review a case study and develop a proposal concerning the key elements required to effectively address the problem and to communicate value for the proposed services to the client.

SCHEDULE Subjects to be dealt with in the lesson, assignments, presentations, and examinations

Date: Monday, May 12, 2014 Time: 17.45 – 21.15Session 1 Introduction and Overview of Management Consulting Profession

Course review, purpose, and structure Consulting profession, considerations and expectations Consulting process for entry and contracting Types of projects and project cycles Proposal development and contracting Reading: Flawless Consulting, Chapters 2-6 http://www.guardian.co.uk/money/2012/mar/16/how-get-into-management-consulting http://managementconsulted.com/consulting-jobs/day-in-the-life-of-a-management-consultant-client-version/

COURSE SYLLABUS

Date: Tuesday, May 13, 2014 Time: 17.45 – 21.15Session 2 Consulting Process – Discovery, Diagnosis, and Dialogue

Diagnosis of problem and situation Data and knowledge gathering techniques Coaching, client interaction and management, meeting process Reading: Flawless Consulting, Chapters 10-12 http://business.illinois.edu/jmkurtz/NEW%20BCS%20WEBSITE/BCS%20-%20Class%2015.1%20-%20Powerful%20Tool%20-%20Diagnosis%20Strategy.pdf http://www.bain.com/publications/articles/the-new-leaders-guide-to-diagnosing-the-business.aspx

Date: Wednesday, May 14, 2014 Time: 17.45 – 21.15Session 3 Consulting Process – Analysis and Decision-making

Developing and gathering alternatives Presenting proposals to client Work plans and project costing Reading: Flawless Consulting, Chapters 13-15 http://www.summitconsulting.com/styles/pdf/Sample%20Proposals.pdf

Date: Thursday, May 15, 2014 Time: 17.45 – 21.15Session 4 Consulting Process – Engagement, Implementation, and Evaluation

Project management essentials Client communication, facilitation, and conflict management Implementation of recommendations Final reporting and evaluation Reading: Flawless Consulting, Chapters 16-17 http://businessjournal.gallup.com/content/152756/Run-Successful-Project.aspx#1 http://www.mindtools.com/pages/article/newPPM_63.htm

Date: Friday, May 16, 2014 Time: 17.45 – 21.15Session 5 Change Management

Stakeholder assessment and organizational alignment Internal readiness and resource optimization Gaining support and commitment Managing an effective change process Reading: Flawless Consulting, Chapters 8-9, 19 Business Case for Change Management, Change Management Learning Center; http://www.change-management.com/tutorial-business-case-mod1.htm

Date: Saturday, May 17, 2014 Time: 13.00 – 16.00Session 6 Creating Value

Industry trends and practices Ethics and performance Managing your own practice Creating thought leadership and expertise Promoting your services; positioning and branding

Date: Saturday, May 17, 2014 Time: 16.30 – 20.00Session 7 Final Project Presentations

Submit and present group projects/case plan and presentation Individual proposals due (or other date to be determined)

Additional information on the course: This is a fast-paced and interactive course on key aspects of management consulting that will requireyour engagement and commitment. The individual and group projects will demand work outside ofclass in order to complete the course requirements. Please expect to spend at least 2 hours of workoutside of each session to prepare and to complete readings and project work.