S Y A N D E SK 3 2

S U B M I T T E D B Y :

K L E I N Y U T A N K I N

S U B M I T T E D T O :

J B B O R R O M E O

WHAT IS A TRANSACTION PROCESSING

SYSTEM?

• A style of computing that divides work into:

- Individual

- Indivisible Operation

- Called Transactions

• A software system, or software/hardware combination

• Supports transaction processing

TRANSACTION PROCESSING SYSTEM

• Used by:

- Banks

- Accounting Firms/Departments

- Credit Card Companies

TRANSACTION PROCESSING SYSTEM

• Example:

- Online Ticket Reservation

- MICR

- ATM System

- Telephone Account System

WHAT IS AN OFFICE AUTOMATION

SYSTEM?• Varied computer machinery and software used to digitally:

- Create

- Collect

- Store

- Manipulate

- Relay

• Basic activities of an OA System:

- Raw data storage

- Electronic transfer

- Management of electronic business information

OFFICE AUTOMATION SYSTEM

• Uses:

- E-mail

- Facsimile

- Publishing

OFFICE AUTOMATION SYSTEM

• Example:

- Message Handling System

- Office Support System

- Document Management System

WHAT IS A KNOWLEDGE WORK

SYSTEM?• Serves the information needs at the knowledge level of the organization

• Promotes the creating of new knowledge

• Ensure the new knowledge

• Ensure technical expertise are properly integrated into the business

• Aids knowledge workers

• Knowledge workers are the:

- Engineers

- Doctors

- Lawyers

- Scientists

KNOWLEDGE WORK SYSTEM

• Used by:

- Law Firms

- Hospitals

- Design Firms

KNOWLEDGE WORK SYSTEM

• Example:

- Expert Systems

- Case Based Reasoning Systems

- Communication Systems

WHAT IS A DECISION SUPPORT SYSTEM?

• Support business decision-making activities

• Serves the business’s:

- Management

- Operations

- Planning

• Can be either:

- Fully computerized

- Human

- Combination of Both

DECISION SUPPORT SYSTEM

• Uses:

- Marketing Analysis

- Forecasting

- Cost Analysis

DECISION SUPPORT SYSTEM

• Example:

- Geographical Decision Support System

- Clinical Decision Support System

- Management Information System

WHAT IS AN EXECUTIVE SUPPORT

SYSTEM?

• Turns the organization’s data into useful reports

• Tools that supports quick access to reports coming from the company’s:

- Billing

- Cost Accounting

- Staffing

- Scheduling

- And more…

EXECUTIVE SUPPORT SYSTEM

• Uses

- Convert meaningless numbers or figures into useable information

• Functions

- Reporting Tool

- Easily Accessed Info

EXECUTIVE SUPPORT SYSTEM

• Example:

- Meditech

- Corporate Management

- Cambridge Systematics

WHAT IS A GROUP DECISION SUPPORT

SYSTEM?

• Designed to support meetings and group work

• Focused on task support

• Categorized within a time-place diagram:

- Synchronous vs Asynchronous communication

- Local vs Distant

GROUP DECISION SUPPORT SYSTEM

• Used in:

- Group Meeting and Activities

- Virtual Meeting Over the Internet

- Team Discussions

GROUP DECISION SUPPORT SYSTEM

• Example:

- File Drawer System

- Microsoft Exchange

- MeetingSphere

- Group Decision Room