Susan Ringwood Chief Executive- Beat Helplines Partnership London Nov 14.
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Transcript of Susan Ringwood Chief Executive- Beat Helplines Partnership London Nov 14.
Susan RingwoodChief Executive- Beat
Helplines PartnershipLondon Nov 14
Susan RingwoodChief Executive- Beat
Beat Board Dec 13
Talk outline
• Beat- our history with Help-lines• The services and support we provide• The key challenges we face• The future of helplines
Helplines PartnershipLondon Nov 14
Helplines PartnershipLondon Nov 14
The Beat Team
Helplines PartnershipLondon Nov 14
Our history
• Formed in 1989• 3 local charities merged• First UK wide charity for eating
disorders• Eating Disorders Association• Became Beat in 2007
Helplines PartnershipLondon Nov 14
Early Days...
Helplines PartnershipLondon Nov 14
Our history...
Helplines PartnershipLondon Nov 14
Our vision is...
that eating disorders will be beaten
Helplines PartnershipLondon Nov 14
Helplines PartnershipLondon Nov 14
We believe:
• Eating disorders are serious mental illnesses
• They are multi-factorial• They are treatable conditions• Recovery is possible
Helplines PartnershipLondon Nov 14
• Help-lines, email and text• Website, forums and live chat• Support groups• Literature and publications• Work in schools• Training and conferences• Media work and campaigning
What we do
Helplines PartnershipLondon Nov 14
Understanding Eating Disorders-Challenges & Opportunities Oct 14
Helpline data
1989
• 4,000 calls• 5 volunteers• 78% of contacts
Helplines PartnershipLondon Nov 14
Helpline data
2002
16,000 calls3.4 fte staff15 volunteers58% of contacts
Helplines PartnershipLondon Nov 14
Helpline data
2013-14
7,500 calls3.4 fte staff15 volunteers2.5% of contacts
Helplines PartnershipLondon Nov 14
Helpline Partnership- Peterborough Nov 13
Understanding Eating Disorders-Challenges & Opportunities Oct 14
Helplines PartnershipLondon Nov 14
Helplines PartnershipLondon Nov 14
Helplines PartnershipLondon Nov 14
Reasons for Contact
• First worries or diagnosis 50%
• Treatment access 35%
• Crisis 25%
Helplines PartnershipLondon Nov 14
First worries
“ I had a bit of knowledge- I’m a nurse,but I looked at your website and itconfirmed my feelings. I made anappointment with our GP straight
away”
Helplines PartnershipLondon Nov 14
Access to treatment
“There was no-one locally our GP knew who worked in the NHS”
“ all we have been given is an eatingplan, and I don’t think that will make
her start eating at all”
Helplines PartnershipLondon Nov 14
Crisis
“ The A&E department didn’t seem to know how to deal with her suicide attempts and self harm”“It got very scary and I can’t believe I
got so frightened of my own daughter, the outbursts were terrifying”
The future
• Telephone help-lines a core service...• ...not a crisis service• Better signposting• Call again• Link to on-line support• Call a counsellor
Helplines PartnershipLondon Nov 14
Eating Disorders Awareness Week 2015 Feb 23rd-28th
Helplines PartnershipLondon Nov 14
Thank you!
Understanding Eating Disorders-Challenges & Opportunities Oct 14