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Transcript of Supporting NHS Wales to Deliver World Class Healthcare Teamwork- Why Hospitals Should Fly Lisa Henry...
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Supporting NHS Wales to Deliver World Class Healthcare
Teamwork- Why Hospitals Should Fly
Lisa HenryNLIAH
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What is a Team? Team
Two or more people working together
The Oxford English Dictionary’s definition
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Alternative definition of a Team
Michael West describes “real teams” as;
• Those groups of individuals who come together to perform a common task who:
• Have common, shared objectives
• Need to work interdependently to achieve these objectives
• Have different and defined roles
• Have a team identity-that is they recognise themselves to be a team and are recognised by others to be a team
• Are of a size to achieve the task and no larger.
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The relationship between interdependent working and Task and/or environmental
complexity
Aston Organisation Development 2007
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Task and / or environmental complexity
Req
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r in
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ork
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Individuals
Work Groups
Real Teams
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Lead roles in theatresIn the operating theatre there is generally no clear
single leader:
• The nurse in charge (theatre sister, team leader etc)leads on staffing, organizing equipment and the
running of the list.• The surgeon leads the conduct of the
operation.• The anesthetist on supporting and
sustaining the patient through the procedure.
In this shared leadership environment team-working becomes paramount to improve safety and deliver high performance.
The productive Operating Theatre: Team working Module.
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Mitigated SpeechUsed by linguists to describe any attempt to
downplay or “sugarcoat” the meaning of what’s being said.
This is used when we’re:
• Being polite• Ashamed or embarrassed• Being deferential to authority
Malcolm Gladwell 2009
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Levels of mitigation1. Command- No mitigation
2. Obligation Statement- Often use of we”, the request is softer and less
specific.
3. Suggestion- “we’re in this together”
4. Query- Speaker is conceding that he’s not in charge
5. Preference- “I think it would be wise to..”
6. Hint- the Most mitigated statement at all Fischer and Orasanu
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An Example of Mitigated Speech:
The Tenerife Air disaster March 27 1977.
Why Hospitals should Fly-The Ultimate Flight Plan to Patient Safety and Quality Care
John J. Nance. JD
This is being played with permission of the Publisher, Second River Healthcare Press
www.SecondRiverHealthcare.com
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Captain Jacob Van Zanten
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583 people died
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What has the airline industry learnt from accidents and near
misses?
• Culture change • Human factors training• Multiple causes to accidents• Comprehensive Checklists
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Supporting NHS Wales to Deliver World Class Healthcare
Are you part of a team?