Longo's Rebranding, Store Design and Private Label Packaging Featured in Canadian Grocer Magazine
Supplier Quality Improvement Manual - :: Welcome To · PDF fileSupplier Quality Improvement...
Transcript of Supplier Quality Improvement Manual - :: Welcome To · PDF fileSupplier Quality Improvement...
Supplier Quality Improvement Manual
Description Page
1.Material order Flow Process
- Material Order Flow 1/13
- Material Order Flow Explanation 2/13
- Sample of MMPP 3/13
- Sample of MDS 4/13
- Sample of SDS 5/13
- Sample of Tag Barcode 6/13
- Sample of Capacity Survey 7/13
2.Supplier Delivery Evaluation 8/13
4.Supplier Delivery Abnormal Flow
CONTENT
PRODUCTION CONTROL SUPPLIER MANUAL
-Supplier Delivery Abnormal Flow 9/13
-Supplier Delivery Delivery Problem Report 10/13
-5Why Analysis Form 11/13
5.In-Charge of Production Control
-IPP 12/13
-ESIE 13/13
Production Control Supplier Manual
Supplier Quality Improvement Manual
1. Material Order Flow
MMPP = MONTHLY MATERIAL PURCHASE PLAN
1. TER will issue MMPP 1 time/month as normally and send to supplier
23‐26 of every month by e‐mail as PDF file and send revise case by case
2. Supplier has to check all concern data and reply confirmation to TER
within 3 day after receive MMPP by e‐mail or FAX
3. If supplier can't support forecast, please write down the problem
in MMPP or call to TER for urgent for discuss
ACTIONSSUPPLIERPC STORAGE/WAREHOUSE
TER
MMPPMMPP
MMPPCONFIRMED
6 M CHECK
MMPPCONFIRMED
MDS = MATERIAL DELIVERY SCHEDULE
1. TER will issue MDS 3 times/month (order 10 days) and send to
supplier before delivery date 3‐5 days by e‐mail as PDF file.
2. Supplier has to check all concern data and reply confirmation to TER
within 2 days after receive by e‐mail or FAX
3. If supplier can't deliver follow MDS, please write down reason in
MDS or call to TER for urgent case
4. After confirm, if supplier can't deliver follow MDS, supplier should
inform TER by issue amendment at least 1 day before delivery date
5. TER will send PO, TAG, SDS before delivery date 2 days by e‐mail as
PDF file
6. TAG, supplier has to use paper colour for tag print out follow TER
regulation
7. TER will accept invoice only, if can't issue invoice, needs to inform
TER for accept case by case for temporary invoice
MDSMDS
6 M CHECK
PO
TAG
MDSCONFIRMED
D/O
MATERIAL
TAG
INVOICE
MDSCONFIRMED
MATERIAL
TAG
INVOICE
Page 1 of 13 Production Control Supplier Manual
Supplier Quality Improvement Manual
1. Material Order Flow Explanation
‐Monthly Material Purchase Plan (MMPP)
1.MMPP (Estimated and Forecast) will be issued 1 time/month
2.MMPP will be send to supplier by E‐mail (PDF File) at least 5 days before next month
3.Supplier checked and confirm back to TER within 3 days after received MMPP
‐ Material Delivery Schedule (MDS)
** Metal and Rubber Parts
1.MDS will be issued every 10 days (3 Times/Month)
2.MDS will be send to supplier at least 3 days before due date
3.Supplier checked ability and confirm back to TER within 2 days
**Rubber Compound
1.MDS will be issued every Tuesday for order 7 Day
2.MDS will be send to supplier at least 7 days before next due date
3.Supplier checked ability and confirm back to TER within 2 day
**Precision Product (PP) and Plastic Hose Parts (PH)
1.MDS will be issued twice per month
2.MDS will be send to supplier at least 3 days before due date
3.Supplier checked ability and confirm back to TER within 2 days
**Chemical ( CR code only such as CRIS010327 )
1.MDS will be issued every month (about 25th of every month)
2.MDS will be send to supplier at least 5 days before due date
3.Supplier checked ability and confirm back to TER within 2 days
‐Purchase Order
1.P/O will be issued follow MDS (P/O No. shows in MDS)
2.P/O will be send to supplier by E‐mail (PDF File)
‐Tag Barcode
1.Tag Barcode will be issued follow P/O
2.Tag Barcode will be send to supplier by E‐mail (PDF File)
3.Tag Barcode must be affixed with box when delivery to TER
Page 2 of 13 Production Control Supplier Manual
Supplier Quality Improvement Manual
1. Monthly Material Purchase Plan Form
TOKAI EASTERN RUBBER (THAILAND) LTD.111/3 Moo 2 Soi Nikom 13 Rd. T.Makhamkoo, Amphur Nikompattana Rayong 21180 Thailand.TEL : 038-893-557 EXT.185, 186 FAX : 038-893263
SUPPLIER : LNXXXXX ABCXXX CO.,LTD.TEL NO : 038-XXXXXXFAX NO : 038-XXXXXX
Item code Mfg.No January February March April
M0TM231J30 TM-231J-3 54,417 56,419 57,309 50,517
M0TM231J40 TM-231J-4 54,417 56,419 57,309 50,517
M0TM232J30 TM-232J-3 122,763 126,945 133,006 112,222
M0TM232J40 TM-232J-4 122,763 126,945 133,006 112,222
M0TM233H30 TM-233H-3 54,300 56,324 57,164 50,437
Monthly Material Purchase Plan (IPP)
Page 3 of 13 Production Control Supplier Manual
, , , ,
M0TM233H40 TM-233H-4 54,300 56,324 57,164 50,437
M0TM234K30 TM-234K-3 122,418 126,600 132,661 111,877
M0TM234K40 TM-234K-4 122,418 126,600 132,661 111,877
707,794 732,576 760,278 650,104
S : Spare Part
Please sign "Supplier Confirmed" and reply to TER within 3 Day after received.
TOTAL
Supplier sign Confirm and reply to TER
Please sign "Supplier confirmed" and reply to TER within 3 days after received
Supplier Quality Improvement Manual
1. Material Delivery Schedule Form
Material Delivery Schedule
Tokai Eastern Rubber (Thailand) , Ltd. Supplier : LN00890
111/3 Moo2 Soi Nikom 13 Rd. T.Makhamkoo, Siam Chuyo Co.,Ltd.
Amphur Nikompattana Rayong 21180 Thailand. Tel. No. : 038-955767-9 Ext.209
Tel. : 038-893557-61 Fax. : 038-893263 Fax. No. : 038-955780
1 TM-231J-3 M0TM231J30 200 3000 3000 3000 3000 3000 3000 3000 21000
2 TM-231J-4 M0TM231J40 400 2800 2800 2800 2800 2800 2800 2800 19600
3 TM-232J-3 M0TM232J30 200 6000 6000 6000 6000 6000 6000 6000 6000 48000
4 TM-232J-4 M0TM232J40 400 6000 6000 6000 6000 6000 6000 6000 6000 48000
5 TM-233H-3 M0TM233H30 150 2400 2400 2400 2400 2400 2400 2400 2400 19200
26 27 28 29 30 TOTAL
21 - 31 January 2013
NO MFG.NO ITEM CODE PCS/BOX 21 22 23 24 25
5 TM 233H 3 M0TM233H30 150 2400 2400 2400 2400 2400 2400 2400 2400 19200
6 TM-233H-4 M0TM233H40 400 2400 2400 2400 2400 2400 2400 2400 2400 19200
7 TM-234K-3 M0TM234K30 150 6000 6000 6000 6000 6000 6000 6000 6000 48000
8 TM-234K-4 M0TM234K40 400 6000 6000 6000 6000 6000 6000 6000 6000 48000
5601354 5601355 5601356 5601357 5601358 5601359 5601360 5601361ORDER NO. (PM) PO. NO.
Please sign "Supplier confirmed" and reply to TER within 2 days after received Supplier sign Confirm and reply to TER
Page 4 of 13 Production Control Supplier Manual
Supplier Quality Improvement Manual
1. Tag Barcode System Document
-Sample of Summary Delivery Sheet
Page 5 of 13 Production Control Supplier Manual
Supplier Quality Improvement Manual
1. Tag Barcode System Document
-Sample of Tag Barcode, The colour will change follow WH rule
Page 6 of 13 Production Control Supplier Manual
Supplier Quality Improvement Manual
Sample of Capacity Survey
Tokai Eastern Rubber(Thailand) Ltd.Summary Supplier Capacity Report 2013Supplier : Report Date :Report By :
Q'ty mold TER Peak Volume Judge
or die (22 days) (26 days) (Apr'13 - Mar'14)
NO OK
NO OK
NO OK
NO OK
NO OK
NO OK
**If judge "NO OK" Please take countermeasure
Remark : ในกรณีทีว่ันทํางานไมอยูในขอบเขตทีท่าง TER กําหนด(22 และ 26 วันทํางาน)ทาง supplier สามารถแกไขใหตรงกับวันทํางานจริงได
CountermeasureTER ITEM CODE TER MFG Cap/DayQ'ty Cavity/mold/die Cap / 1 hr.Cap/Month
Issued Checked Approved
Page 7 of 13 Production Control Supplier Manual
Report Date วันที่ทําการสงรายงานใหกับ บ.โตไก
Report By ผูสงรายงาน
TER ITEM CODE ช่ือสินคาของ TER
TER MFG รหัสสินคาของ TER
Q'ty mold or die จํานวนแมพิมพที่มีที่ Supplier (ในกรณีที่ทาง supplier มีการใช mold และ die common กัน
ตองทําการคํานวณ capacity โดย share percent load ของแตละช้ินงานใหชัดเจน)
Q'ty Cavity/mold/die ปริมาณช้ินงานตอแมพิมพ
Cap/ 1hr. ความสามารถในการผลิตตอช่ัวโมง
Cap/Day ความสามารถในการผลิตตอวัน โดยไมรวม OT โดยเลือก Process ที่ความสามารถต่ําสุด
Cap/Month ความสามารถในการผลิตตอเดือน โดยไมรวม OT (วันทํางานถาไมอยูในขอบเขตท่ีทาง TER กําหนด
สามารถเปล่ียนแปลงไดตามวันทํางานของ บริษัท Supplier)TER Peak Volume (Oct'12 - Mar '13) ใหใสจํานวน Forecast ที่สูงที่สุดระหวางเดือน Apr-Mar ตาม MMPP (Oct'12 - Mar '13)
Judge ผลของการเปรียบเทียบระหวาง กําลังการผลิตตอเดือน กับ TER Peak Volume
OK = Capacity/Month > TER Peak Volume
NO OK = Capacity/Month < TER Peak VolumeCountermeasure ในกรณีที่ความสามารถในการผลิตตอเดือน นอยกวา TER Peak Volume
ให Supplier ใสปญหาพรอมวิธีการแกไขเพ่ือใหสามารถรองรับคําส่ังซ้ือได
Supplier Quality Improvement Manual
PURPORE : For inform supplier about delivery performance in monthly to find cause,problem for correction.
Effective date : June 1st, 2013
2. MONTHLY DELIVERY EVALUATION
SCOPE : For supplier who send Raw Material to TER.
DEFINITION : TER will use "Supplier Delivery Evaluation Criteria" to inform supplier about monthly delivery performance that evaluated from this criteria
SUPPLIER DELIVERY EVALUATION CRITERIA
DELIVERY CRITERIA TO GET SCORE 15
No. Score PIC. No. Score PIC.1 Delivery Schedule 1 Delivery Performance
-On time but have premium freight WH -On time but have premium freight 10 WH-Delay delivery but have not affect to production plan WH-Delay delivery and affect to stop line WH
2 Delivery Quality 2 Delivery Quality-Correct for type of material WH -Correct for type of material WH-Correct for quantity WH -Correct for quantity WH-Packaging and Label correct as standard WH -Packaging and Label correct as standard WH-Correctly and Completely delivery document and other WH -Correctly and Completely delivery document and other WH
3 Communication and Cooperation 3 Communication and Cooperation
-10/time
NewItem Y2012 (rev.01) Item Y2013
20-5/time-1/time-1/time-1/time
-20/time20
20-1/time-1/time
-20/time
Current
PROCEDURE WHEN SUPPLIER HAS PROBLEM:
1. IF SUPPLIER GOT RANK "C" CONTINUE 2 MONTH, SUPPLIER'S TOP MANAGEMENT HAS TO REPORT COUNTERMEASURE AT TER
2. IF SUPPLIER GOT RANK "D", SUPPLIER'S TOP MANAGERMENT HAS TO REPORT COUNTERMEASURE AT TER
IPP PLANT : MS.KANYANEE, MS.SIRERATTEL.(038) 893‐557‐61 EXT.185,186 FAX.(038) 893‐263ESIE PLANT : MR.UAYCHAI, MS.NAMFON, MR.KAMCHAITEL.(038) 927‐500 EXT.309,635,634 FAX.(038) 893‐263
***IF YOU HAVE PROBLEM DELIVERY EVALUATION SCORE ,PLEASE CONTACT
p p-Reply MMPP, MDS, Capacity survey and Letter on PC -Reply MMPP, MDS on time requestd 5 PC time requestd -Reply Capacity survey and Letter on time requestd 5 PC-Reply Supplier delivery problem report on time PC -Reply Supplier delivery problem report on time 5 PC
4 Accident in TER (minus from total score) -5 WH 4 Accident in TER (minus from total score) -5 WH
5 Production Stop line (minus from total score) -20 PC
-1/time
-1/time-5/time
-20/time
-5/time -5/time
5-1/time
-1/time
RANK SCORE DESCRIPTION JUDGEMENTExcellent 100 Excellent
A 97‐99 Very GoodB 90‐96 GoodC 85‐89 Need ImprovementD <85 Need Improvemen&Report to TER
Acceptable
Unacceptable
Page 8 of 13 Production Control Supplier Manual
Supplier Quality Improvement Manual
4. Example of Supplier Delivery Problem ReportDOC.NO.TES‐PF‐0001 DCR.NO.42039 REV. 10 EFFECTIVE DATE : 1/05/2013
REPORT DATE
REPORT NO.
FROM:
PROBLEM P.I.C.
DETAIL OF TROUBLE
1 Delivery Perforemance
1.1 On time but have premium freight ‐10/คร้ัง
‐ จัดสงตรงเวลาแตมีคาใชจายเน่ืองจากการขนสง
2 Delivery Quality
2.1 Correct for Q'ty & type of material
‐ จํานวนของชิ้นงานที่จัดสงไมถูกตอง
‐ ชนิดของชิ้นงานที่จัดสงไมถูกตอง
2.2 Packaging & Label correct as standard
‐ ปายช้ีบงและบรรจุภัณฑไมตรงตามมาตรฐาน
2.3 Correctly & completely delivery document and other
‐ เอกสารท่ีเก่ียวของกับการจัดสงไมถูกตองและไมสมบูรณ
3 Communication
3.1 Reply MMPP,MDS,Capacity survey & letter
‐ ไมตอบกลับเอกสาร MMPP, MDS ‐1/คร้ัง
‐ ไมตอบกลับเอกสาร Capacity Survey ‐5/คร้ัง
‐ ไมตอบกลับเอกสารอ่ืนๆภายในเวลา ‐1/คร้ัง
10
20
15
‐20 /ครั้ง
SUPPLIER DELIVERY
PROBLEM REPORT SUPPLIER NAME :
APPROVED BY CHECKED BY REPORT BY
TER
เกณฑการประเมินการจัดสงของบริษัทผูสงมอบ ใบตัดคะแนน
ลําดับท่ี หัวขอการประเมินผล เต็มเกณฑคะแนน
วันที่
IPP ESIEMINOR MAJOR
8
9
10
Page 9 of 13 Production Control Supplier Manual
ๆ4 Accident in TER (หักจากคะแนนรวม กรณีละ 5 คะแนน)
‐ มีอุบัติเหตุเกิดขึ้นภายใน TER
1 2 3 4 5 6 7 5 Production Stop line (หักคะแนนรวม กรณีละ 20 คะแนน)
‐ ไมสงชิ้นงานสงผลให line การผลิตหยุด ‐20
8 9 10 11 12 13 14
CAUSE CORRECTIVE ACTION
RECORD FOR TER APPROVING & CLOSE
REMARK : MAJOR REPLY REPORT WITHIN 3 WORKING DAYS , MINOR REPLY REPORT WITHIN 7WORKING DAYS
Keep 3 years
‐5PROBLEM FREQUENCY(TIMES)
SUPPLIER
TER SUPPLIER
SUPERVISOR PIC SECTION MGR PIC
MANAGEMENT MANAGEMENT
Rev.No Date Detail10 1/5/2013 เกณฑการประเมินการจัดสงของบริษัทผูสงมอบ9 1/10/2013 หัวขอการประเมินผลและเกณฑการใหคะแนน
8 12/1/2012 เกณฑการประเมินการจัดสงของบริษัทผูสงมอบ
Supplier Quality Improvement Manual
3. Supplier Delivery Abnormal Flow
Purpose : To inform supplier about delivery problem and how to reply countermeasure of each case
Scope : When will TER issue :
‐Supplier Delivery Problem Report?
‐ When will supplier reply countermeasure?
‐How to reply countermeasure?
Definition : If TER found delivery problem, TER'll issue "Supplier delivery problem report" to inform
problem to supplier, Supplier has to find route cause and reply countermeasure to TER up to NG case
Minor case : reply in supplier delivery problem report and reply within 7 working day
Major case : reply in 5why form and reply within 3 working day
Remark : PC will be issued Supplier delivery problem Report in case " Stop line " only
Flow of Supplier Delivery AbnormalPC issue "Supplier delivery problem
Report" and record report list
Not accept
Supplier reply "Supplier Delivery Problem
PC Follow up"Corrective Action"
Supplier analyze rootcause, do corrective and preventive action
Inform Supplier by send "Supplier Delivery Problem Report"
Supplier Delivery Problem Report Closing
PC Supv. Reviewand PC Mgr. Judge
NG case
MajorMinor
Accept
Supplier reply "5Why analysis" form within 3 working days
Supplier Delivery Problem Accept
Not accept
Inform Supplier by send "Supplier Delivery Problem Report"
PC Follow up"Corrective Action"
Page 10 of 13 Production Control Supplier Manual
Report Closing
Supplier Quality Improvement Manual
4. Sample of 5Why analysis Form
Production Control Supplier ManualPage 11 of 13
Supplier Quality Improvement Manual
5.TER IN CHARGE FOR PRODUCTION CONTROL
Prod. Control(Supplier Control AV & SP)
Mr.Uaychai (Mgr.)e-mail: [email protected]
Ext. 185
TER Tel. ( 038 ) 893 - 557 - 61 Fax. ( 038 ) 893 - 263
PRODUCTION CONTROL SECTION (IPP)
Ms.L.Kanyanee(Supv. ) E-mail :[email protected]
Ext.185
Ms.D.Sirerat ( Asst.Sr.Staff) E-mail :[email protected]
Ext.186
Ms.J.Kreangsak ( Asst.Sr.Staff ) E-mail : [email protected]
Ext.145
Ms.K.Aem-orn ( Staff ) E-mail :[email protected]
Ext.195
Page 12 of 13 Production Control Supplier Manual
Supplier Quality Improvement Manual
5.TER IN CHARGE FOR DELIVERY CONTROL
TER Tel. ( 038 ) 927-500 Fax. ( 038 ) 927-599
PRODUCTION CONTROL SECTION (ESIE)
Prod. Control(Supplier Control)
Mr.Uaychai (Mgr.)e-mail: [email protected]
Ext. 309
Ms.M.Namfon ( Supv. ) E-mail :[email protected]
Ext.635
Ms.M.Supattra(Dept.Sr.Staff) E‐mail :[email protected]
Ext.635
Mr.I.Panuwat ( Asst.Sr.Staff ) E-mail :[email protected]
Ext.634
Ms.B.Philaiwan ( Asst.Sr.Staff ) E-mail :[email protected]
Ext.635
AV PP,PFP,PH
Ms.Y.Kwansalinporn(Supv.) E-mail :[email protected]
Ext.635
Mr.M. Ruangwet (PC Staff) E‐mail :[email protected]
Ext.309
Mr.C.Kamchai(Asst.Sr.Staff) E‐mail :[email protected]
Ext.634
Page 13 of 13 Production Control Supplier Manual