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A Better Work-LifeA Better Life

Overview of SuperSeva

Value proposition

Our network

Service portfolio

Our model

Reporting system

Value added services

Advantages

Clients

Way forward

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• SuperSeva established in 2000, is headquartered in Bangalore

• SuperSeva is the leader in providing concierge service with end-to-end usage of Technology.

• Pan India presence in17 cities; expanding to 10 more cities by May’11

• Presence in an around 250 corporate locations all over India

• Experience and expertise to handle more than 30,000 requests per month for over 10,00,000 registered customers

Employee Loyalty Program - Concierge Services

Business ServicesManaged Front office serviceExpatriate Concierge serviceMail room managementTravel Desk serviceTransport desk service

Reward and Recognition Services

Document Franking and e-stamp paper service

Events & Promotions

Offices in India : Headquartered in Bangalore

Operations currently in ▪ Chennai▪ Chandigarh▪ Delhi▪ Gurgaon ▪ Hyderabad▪ Kolkata▪ Pune▪ Mumbai▪ Vizag▪ Cochin▪ Coimbatore▪ Ahmedabad▪ Jamnagar▪ Durgapur▪ Noida

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Acknowledgement of completion of request

Website

Email

Helpdesk

Call Center

Back Office for task segregation

Execution of Task

SMS

Place request

Acknowledgement for the Request placed

Requests

SuperSeva Competitor

Multiple channels of placing requests (Web, Desk, Email, Phone) => No long queues

at the desk, minimum dependency on the Concierge exec’s efficiency.Only at the Desk

Available on the internet (www.superseva.com) and therefore a world wide access

to our servicesNo significant web presence

An online request tracking mechanism, which allows our customers to track the

status of their requests.

Not provided by the

competitor.

Electronic Reminder Service through auto e-mail and SMS alertNot provided by the

competitor.

Wide reach of our services through pan-India presenceNot provided by the

competitor.

System generated MIS report, providing accurate information about the desk usage

every month transparently

Not provided by the

competitor.

Concierge exec well groomed and in uniform Uniform not available

www.superseva.com 9

Super Travel Super Banking Super Entertainment & Events

Train Tickets Drafts, Cash withdrawal / Deposit Movie Tickets

Bus Tickets Cheque Books / Passbook Theater Tickets

Air Tickets Updations Musical Events

Car Hire Stamps, Speed Post/Registered Post

Sporting Events

Bus Hire Parcel / Airmail Dining Out

Unique Transportation Document Delivery Cakes

Super Billing Super Post & Courier Flowers : Local

Electricity Bill, Insurance Premium Stamps Flowers : Outstation

Water Speed Post/ Registered Post Gifts

Telephone/ Credit Card Parcel / Airmail Exhibition Tickets

Club Bills Document Delivery Party Planning

School Fees Local Party Catering

Membership Fees Domestic Decorations

House Tax Courier Venue Selection

Mobile Bill Drop, Mobile Bill Cash payment

Local / Domestic Fun and Games

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Shopping Services Shopping Services Super Real EstatePharmaceuticals Driver Apartments

Groceries Child Care Sites

Fruits & Vegetables Home Tuitions Layouts

Key Duplication Telephone Application Rental Apartments

Film Development Submission Service Apartment services

Watch Repairs Hobbies and Crafts Villas

Tailoring Requests Portfolio Management Services Commercial plots

Laundry & Dry Cleaning Forex Services  

Interior Decoration Passport Odd Jobs

Home Appliances Repair Forms Pro Handyman Services

Home Cleaning Fresh Application - Electrician

Pest Control Minor Passport Delivery of Books/Gifts/Letters

Gas Repair, Delivery ECNR Arrangement of Housemaid

Home Repair Services Change of Name, Address, Photograph

Drivers

Home Cleaning Services Maiden to Married Name Movie tickets Home Delivery

Home Help, Emergency Services Renewal of Passport Free Medical check-up camp

Mutual Funds Additional Booklet Plumber, Painter

Opening Demat A/C,Brokerage A/C Visa assistance, Other travel documentation

Arrangement of Vehicle Service

Forms Super Sevak

Learners License Government workDrivers License 2 Wheeler RTODrivers License 4 Wheeler IT RelatedRenewal of LL Pan FormRenewal of DL Pan Form Submission

Change of Address in DL IT Return FormNOC 2 Wheeler IT Return FilingNOC 4 Wheeler Corporation JobsChange of Address in RC Marriage Registration- 4 Wheeler Birth CertificateChange of Ownership Ration Card- 2 Wheeler Gas Transfers- 4 Wheeler Encumbrance Certificate

- 2 Wheeler Sale DeedDehypothecation LegalHP Entry AffidavitsInternational Driving Legal counsel assistanceDuplicate RC Book Super HolidaysDuplicate DL Weekend Getaways  Tour Packages - Domestic/ international

24X7 Assistance: By having multiple Ordering Methods Website Help Desk Call Centre E-Mail SMS

Acknowledgement System: E –receipt Acknowledgement Slip Mobile SMS alert system

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Transparency Escalation Matrix present in every desk

Management Information System (Weekly, monthly and quarterly MIS reports : Excel and Graphical format)

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Strong and meticulous operations team: Negligible percentage of errors: 0.05 %

Multiple check points

One point contact: Account managers for each and every

corporate

Recruitment: Stringent recruitment system , followed by

background verifications

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SuperSeva shall offer a single point of contact/ Account Manager for all communication

A monthly report on usage / transactions will be sent by SuperSeva to the reporting head

A quarterly review with Client representative

SuperSeva will share Service Level Agreement and escalation matrix

Signing up contract

2-week lead time to start / transition as the case may be