BT Business Superfast Broadband and New Business Technology.
Superfast Business - The future of business presentation
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Transcript of Superfast Business - The future of business presentation
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Serco Internal
The future is nowTechnology trends for business
Matt Young & Lizzie WhitchurchCosmic
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Serco Internal
Areas to be ready by then of this year:
•Moretonhampstead,
•Holsworthy,
•Sticklepath (near Okehampton), (Started 3 months early)
•Bradford on Tone, (Started 3 Months Early)
•Bishops Lydeard,
•Creech St Michael
•Monkton Heathfield (near Taunton)
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Serco Internal
Roll Out
• The Government ambition is to have the best Superfast Broadband Network in Europe by 2016.
• By 2014 two thirds of UK premises (residential and business) will have access to superfast broadband
• Improved broadband (>2mbps) to every business and community across Devon and Somerset by 2016
• Faster broadband (>20mbps) to at least 90% of the area by 2016
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Serco Internal
Roll Out
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Serco Internal
How will the Roll Out Work?
• Contract signed 29 January 2013
• Eleven implementation phases with implementation completing late 2016
• 6 – 9 months average to survey, design and plan per phase. The survey and planning process has started.
• 3 – 9 months average deployment per phase. First cabs forecast to be deployed and first services available to businesses & residents by year end 2013.
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Serco Internal
How do I find out more?
Look out for new green boxes....
Sign up to the newsletter @www.connectingdevonandsomerset.co.uk
Check where and when @www.superfast-openreach.co.uk/where-and-when
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Serco Internal
Superfast business programme
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Serco Internal
What is superfast business programme?
•Superfast Business is a European Funded programme of fully funded business support for SMEs
•Delivered by Peninsula Enterprise, working with the Local Authorities & Connecting Devon & Somerset broadband rollout project
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Serco Internal
• Business advice and specialist support to help growth businesses maximise the opportunities of Superfast Broadband and associated technologies.
• Benefits for businesses can include:
Competitive advantage through take-up and exploitation of SFBB Increased productivity Improve access to new markets and business opportunities Increase competitive advantage for businesses in rural locations More flexible and environmentally friendly working practices Increased opportunity for innovation Efficiency and timesaving
• Eligibility criteria apply to businesses accessing the service
Superfast Business Support
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Serco Internal
Future Events
August 201321st Wednesday 10-12:30 Taunton The Future of Digital Business28th Wednesday 10-12:30 Barnstaple The Future of Digital Business
September 20134th Wednesday 10-12:30 Newton Abbot Moving to the Cloud – is it you?11th Wednesday 10-12:30 Wellington Moving to the Cloud – is it you?17th Tuesday 10-12:30 Bideford Get the Most out of Online Marketing18th Wednesday 10-12:30 Dartmouth The Battle of the Tablet Device25th Wednesday 10-12:30 Cullompton The Battle of the Tablet Device
October 2013 2nd Wednesday 10-12:30 Paignton Implementing Flexible Working9th Wednesday 10-12:30 Shepton Mallet Implementing Flexible Working
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Serco Internal
The Connectivity “Revolution”
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Support Available – 12 hours of support
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Serco Internal
1. Register on our website (which incorporates the Knowledge Hub). www.superfastbusiness.co.uk to unlock access to a range of resources and materials
2. Check your eligibility
3. Let us know what areas of ICT and technology you might be interested in
4. Talk to our Client Relationship Co-ordinator to check your eligibility and arrange an appointment with one of our dedicated Business Advisers
Next Steps
Developing an ICT strategy Developing your ICT network/ infrastructure
Engaging new and existing customers
Collaboration
Client Relationship Management Systems
Flexible working
Moving your business to the Cloud Business Continuity
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Serco Internal
http://www.youtube.com/watch?v=G7KZR9NwKQQ
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Serco Internal
• www.superfastbusiness.co.uk
• twitter @superfastbiz
• Facebook www.facebook.com/superfastbiz
• join our LinkedIn group 'Superfast Business SW'
• 0845 603 8593
Stay up to date
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Serco Internal
The future is now…
Technology trends for business
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Serco Internal
Boston Consulting report Oct 2012
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Serco Internal
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Serco Internal
Business is Changing
UK ?
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Serco Internal
Business with no change?
2012Physical CDs - ½ millionDownloads –183m
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Serco Internal
% of sales online
6% of UK Sales £2.6 billion
33% of UK Sales £2 billion – digital
17% - book revenues online Financial Times
subscriptions : 316k digital vs 286k print
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Serco Internal
What’s the future for business?
• Social – A faster, rapid and two way conversation.
• Information – ‘Big Data’ evolves towards wisdom
• Cloud – The ‘everywhere’ access
• Mobile – Becoming the primary computing device/platform
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Serco Internal
1. Think Mobile
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Serco Internal
Mobile
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Serco Internal
Mobile buying power
• Loyalty cards
• Discount codes
• Credit and debit
• Google wallet
• Near field Communication
Phones will be our wallets
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Serco Internal
Mobile Card reader
And we can receive payments from cards….
2.75% per swipe for Visa, American Express, MasterCard and Discover.
No contracts, monthly fees or merchant accounts. Funds are deposited into bank account the next day.
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Serco Internal
Check-in
• We can check in…
– Check-in to your business– Appears in friend’s feeds
• And advertise alongside check-in
– Discounts and deals
• Foursquare
– Check-in– Vouchers and deals
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Serco Internal
Google GogglesSearch by taking a photo through your mobile phone…..
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Serco Internal
Augmented Reality
• http://www.wikitude.com/tour/wikitude-world-browser
Use your camera as a browser….
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Serco Internal
www.aurasma.com www.blippar.com
Create your own…and … tap-to-buy
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Serco Internalhttp://www.youtube.com/watch?v=uSn7c1uw1_A
Customers purchasing through Augmented Reality:
Goertz shoe company, Germany have created a virtual shoe store for scanning, sizing and purchasing in store
Customers purchasing through Augmented Reality:
Goertz shoe company, Germany have created a virtual shoe store for scanning, sizing and purchasing in store
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Serco Internal
http://www.youtube.com/watch?v=iz4ykMn3UR4
Retaining customers through Augmented Reality:
Mitsubushi have used AR to create support for installers replacing and repairing air conditioning units
Retaining customers through Augmented Reality:
Mitsubushi have used AR to create support for installers replacing and repairing air conditioning units
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Serco Internal
Google Glass
Google Glass
The next consumer challenge – Google Glass:
The next consumer challenge – Google Glass:
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Serco Internal
Maintaining cars using Augmented Reality:
BMW are researching the use of AR for car repairs to ensure consistency of skills levels for staff.
Maintaining cars using Augmented Reality:
BMW are researching the use of AR for car repairs to ensure consistency of skills levels for staff.
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Serco Internal
Is your business mobile friendly?
•Your presence in databases is even more important – Wikipedia, TripAdvisor
•Make sure your website works well on a range of mobile devices
•Check you can accept payments – sales
•Review your check-in options
•Create augmented reality applications, mobile promotions, vouchers, deals
Think mobile..
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Serco Internal
2: Clouds for Everyone
Cloud computing:
Storing and accessing data and programs over the Internet instead of your computer's hard drive
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Serco Internal
The Cloud provides ‘on demand’
Stores your content in the cloud and wirelessly pushes all of it to your other devices that you are logged into……
Current estimate.. by the end of 2013, more than 75% of UK businesses will be using cloud services.
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Serco Internal
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Serco Internal
• Replace capital costs with revenue costs
• Flexible – scale up and down easily
• Can reduce computer power and equipment
• Highly secure
• Great for backup and disaster recovery
Key features
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Serco Internal
• Cloud computing is not about
• your hard drive. That’s local storage and computing. Working off your hard drive is how the computer industry functioned for decades.
• having a dedicated hardware server in residence. Storing data on a home or office network does not count as utilizing the cloud.
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Serco Internal
Cloud computing
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Serco Internal
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Serco Internal Starts at £3.30 a month
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Serco Internal
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Serco Internal
Google includes apps such as:
•Gmail for Business
•Google Calendar
•Google Docs
•Google Cloud Connect
•Google Hangout
•Google Sites
•Google Video
•£3.30/user/month
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Serco Internal
Starts at £6.50
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Serco Internal
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Serco Internal
2. Be Social
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Serco Internal
In the UK?
• 31,415,640 Facebook users
• Average age?
• 10,000,000 Twitter users
• Average age?
• % mobile active?
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Serco Internal
Video – becoming so important
• Product descriptions, visualisations• Expert analysis, talks• Case studies, testimonials
Becoming significant in Search Results
YouTube Education• iTunes U
•Major universities•Khan Academy•You Tube Democracy
What’s new in Social Media?
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Serco Internal
Personal Content Curation
Feeds are the new websites?
•News feeds
•Blog feeds
•Video
•Photos
Collation of feeds - Flipboard, Pinterest
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Serco Internal
Tags and Hashtags
• Content curation and SEO will depend more on good ‘tagging’
– Website content tags– Blog tags and category tags– Tweets hash-tagged
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Serco Internal
Dual screen working
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Serco Internal
4: Information is getting bigger
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Serco Internal
• We are creating 2.5 billlion GB of data every day
• In the last 2 years we have created 90% of the data on the planet
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Serco Internal
• Information is big - Big Data.
• More things on the internet than people
• How can we make the most of this? Collate info & use this to predict future client behaviour?
Big Data
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Serco Internal
The Internet of things
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Serco Internal
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Serco Internal
• Recent research
• 12 % of organisations have a big data strategy
• 21 % say they don't know enough about big data.
• A separate study
• 29 % of organisations are 'analytically challenged’
• 67 % of business leaders saying that analytics made their companies more competitive.
• These studies demonstrate that it's not only a lack of skills but a widespread lack of understanding about the value it can bring.
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Serco Internal
Predictive Analytics
Want to predict who your customers will be? Predictive Analytics can help do that….
•Tesco– can predict the exact day customers will return and the amount they will send within £10 for around 20% of their customers
•issues100m personalised coupons at checkout. PA has increased redemption rates x 4 times.
•Mobile phone company – have successfully predicted mobile subscribers that are 10x more likely than average to cancel
•HP – PA models generate ‘flight risk’ score for all employees. Estimates $300m savings
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Serco Internal
LA Police
Review 13 million past crimes to predict current behavior
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Serco Internal
Small businesses?
Social analysis + web analytics + CRM data + email data (sentiment analysis) + support queries = Big data
Customer’s behaviours, recruitment, product testing, market testing, product lifecycles, product usage
Open Data from Governments and public services may open new customer insights, new services, new products
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Serco Internal
•Mobile
•Cloud
•Social
•Big data
Discussion
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Serco Internal
www.superfastbusiness.co.uk
0845 094 6108
Further information