WELCOME

Welcome to the Open University Malaysia. Your first time at OUM can be daunting, but we are sure that you will get familiar with life as an OUM student very quickly.

This guide should answer some of your initial questions or point you in the right direction. Be sure to read through this guide carefully, so that you are all set for the start of your studies with OUM. We hope that by the end of your time with us, you will leave with a sense of self-satisfaction about your achievements, new lifelong friends, and skills and experiences that you will carry with you for the rest of your life.

Good luck with your studies and we hope you enjoy your time at Open University Malaysia.

CONTENTS

ADMINISTRATIVE1. REGISTRATION 2

2. THINGS TO COMPLETE BY WEEK ONE 3

3. HELP DESK 4

4. YOUR LEARNING CENTRE 4

5. FEES AND OTHER FINANCIAL MATTERS 6

6. FREQUENTLY ASKED QUESTIONS 7

7. WHO DOES WHAT IN THE UNIVERSITY? 13

8. FACULTY CONTACTS 14

9. USEFUL CONTACTS 14

10. SUPPORT AND HELPDESK 15

ACADEMIC1. STUDYING ON YOUR OWN

2. LEARNING SKILLS

3. UNDERSTAND YOUR ACADEMIC CALENDAR

4. FACE-TO-FACE TUTORIAL

5. YOUR PEER GROUP

6. MYVLE – THE OUM VIRTUAL LEARNING ENVIRONMENT

7. ONLINE RESOURCES

8. ONLINE DISCUSSIONS

9. QUIZZES/ASSIGNMENTS

10. FINAL EXAMS

11. EXAM RESULTS AND APPEAL

12. DEFER SEMESTER

13. CHANGE PROGRAM

14. GRADUATION

15. DISCIPLINARY MATTERS

16. ASSISTANCE WITH STUDIES

17. FREQUENTLY ASKED QUESTIONS

ADMINISTRATIVE

THINGS TO COMPLETE BY WEEK ONE

You need to get: 1. Register etc.2. Email address and initial LOGIN to the OUM Portal www.oum.edu.my 3. Log onto MyVLE and become familiar with this system 4. For Face-to-Face learners, view your time table in the student portal and find out the

location of your Learning Centre and who your face-to-face tutors are.

FREQUENTLY ASKED QUESTIONS

How do I get my class timetable?Login to www.oum.edu.my click on student portal icon and click on the timetable tab.

How do I get my student ID card?Student identification (ID) cards are available from the Learning Centres that the student is registered to. Fully online students should upload their passport-sized photo at www.uploadphoto.oum.edu.my .

How do I get my email address and computer password?Login to www.oum.edu.my and click on first time login and follow the instructions.

WHO DOES WHAT IN THE UNIVERSITY?

Student and Academic Services

Student and Academic Services deals with central processing for University-wide administration. They issue student ID cards and offer some course counselling. Class timetables, exam timetables, result and faculty records, enrolment variations, enrolment statements and fees invoices are available online at www. oum.edu.my After you login to this website you can access all the services such as myVLE, myLibrary, myPortal and my eCRM.

Learner Services Centre

The Learner Services Centre provides a variety of support services including counselling and career advice. They can assist students with special needs (including students with disabilities and humanitarian visa holders) with special exam and assessment arrangements

and assist them in dealing with the University. For more information please visit www.lssc.oum.edu.my

OUM Library

The University Library has a large collection of digital databases. Library services include textbooks, electronic journals, reading lists and copies of past exam papers, and the Library Service Desk also deals with IT issues. Tours and workshops are run in orientation week and at the beginning of semester. They also offer online tutorials at www.tsdas.oum.edu.my

1. YOUR LEARNING CENTRE

OUM has 61 Learning Centres across Malaysia. The services and facilities at the centres vary depending on whether the centres are owned by OUM or rented. OUM owns 18 learning centres in all the major cities except Alor Setar. These OUM owned centres are well designed to be conducive to learning and provision of services to learners. Some of the facilities at the centres include:

Computer Labs These computer labs are equipped with computers and Internet connection. The computers are installed with all the basic productivity softwares such as Microsoft Word, PowerPoint and Excel.

Study AreasScattered throughout the learning centres are study areas with informal but comfortable seatings for student to carry out discussions, chat or just chill-out.

Classrooms and Meeting RoomsAll rooms are fully air-conditioned. Each classroom is equipped with a ceiling-mounted LCD and pull-down screen as well as whiteboard.

All OUM owned centres are wi-fi enabled and is free to OUM students.

Contacts

ACADEMICSTUDYING ON YOUR OWN

Now that you’ve been accepted as a student, you may be both excited and anxious with the idea of being a student. After all, you’re on the path to achieving your dream of holding a scroll in your hands.

However, like many others, you may also be somewhat anxious about life as a student. Can I do this? How will I manage? Will it be easy or difficult? Can I make the time? These may be some of the questions you will ask. Don’t worry.

OUM understands that as adult learners you will have all these challenges and more. Our learning materials are designed with these considerations. We have also created a variety of media to suit your needs. Most courses come with a module. For some of your courses, you will get a study guide and text book. In addition, OUM has provided a range of other learning materials that you can view, listen to or work with. Make sure you know what’s available and try to benefit from most, if not all, the learning materials.

As a student you will need to:

Invest in an ICT device for your studies Subscribe to Internet services Create a study space in your home for individual study Gain support and understanding from your spouse and children Discuss with family members on your need for study time Set aside 8-10 hours every week for every course you take Read your modules before every tutorial Participate actively during tutorials, online and offline Log in to myVLE regularly, at least once every two days Identify the learning materials that are available for your course Form study groups if you prefer to study in groups Eat nutritious food and rest well Focus, persevere and maintain your study schedule Remember your dream of holding a scroll in your hands by the year _____ (fill in)

ONLINE RESOURCESWe have various learning materials which are available online during your studies at OUM. As a student, you have accessed to all the online learning materials in the web through myVLE, TSDAS Digital Library and learning portals. It is good idea to explore all the materials available so you know where to look for them later.

Figure 1 shows the different types of learning materials. Some of these materials are also available offline or are downloadable.

Figure 1:

The description for each learning material is as in Figure 2.

Where? Icon DescriptionLearning ModulesWeb-based - Web-based

learning materials are converted from the print modules but with additional supplementary materials provided

- Interactive and engaging activities provided

- Supplement with links to websites

- Links to other learning materials e.g. applets, videos, etc.

Video Lectures- iLectures- iTutorials- Sign Language

videos

- Streaming video (DVD is also provided if you are enrolled in a course)

- A 10 – 15 minutes presentation by a SME on selected topics.

- A course may have a minimum of 5 ilectures.

- For speech and hearing impaired students, presentation using sign language is also available.

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