Student Accommodation in Falmouth & Penryn01 2013 — 2014 … · 2018-10-18 · Student...

01Student Accommodation in Falmouth & Penryn 2013 — 2014

Make Tuke House Your Home

02 Welcome to Tuke House

Moving. Settling. Exploring. Discovering. Socialising. Living. Laughing. Studying. Learning. Working. Playing. Cooking. Entertaining. Cleaning. Sharing. Growing. Leaving. Remembering. Smiling. This year is going to be very special for you and feeling at home in Tuke House is going to form an important part of it.

This Residents’ Handbook is your companion to every aspect of living here. Packed full of information and advice, it covers everything you need to know about how to settle in and make the most of your new home: answering your questions and pointing you in the direction of who to contact for more information.

To help you find what you’re looking for, the Handbook is organised into four sections, covering the important things you need to know about while you’re here, from moving in to moving out, and everything in between.

Got a question? Got it Covered (p55) answers the questions that frequently crop up about your accommodation. Can’t find what you’re looking for? From fixing a leaky tap, to advice on managing your money, Key Contacts (p58) is your at-a-glance guide to who’s who and where to go for more information.

Welcome to Tuke House

Student Accommodation in Falmouth & Penryn 03

Contents

Moving into Your New Home

p06 Those First Few Weeks p08 Here to Help: Support for Students p10 Setting Up and Settling In: General Information

Living in Your New Home

p16 Think Smart p18 Making Life Easier: Residential Facilities and Services p26 Safety First: Health, Safety, Fire, Emergencies and Security p31 Staying On Top of It All: Upkeep and Repairs

What You Need to Know About Your New Home

p36 On the Right Track p38 Money Matters: Finance and Accommodation Charges p41 In the Contract: Your Contractual Obligations

Around and About Your New Home

p46 A Day in the Life of a Tuke House Resident p48 Helping Hands: Facilities and Services p53 Packing Up, Moving On: Leaving Tuke House p55 Got it Covered: FAQs p58 Key Contacts: Your At-A-Glance Guide

I lived at Tuke House with other mature students. It was nice living with like-minded people. Falmouth is a great and wholesome place to be a student in, with lovely beaches and lively pubs and bars. You don’t have to spend a lot of money to have fun. Students who come here are generally very friendly and open-minded. I have made some great friends whilst living and studying here. Charlie Minion, Falmouth University student

04 Moving in to Your New Home

Moving in to Your New Home


Make a plan for your first few days. Freshers’ week will be packed full of things to see and do to help you discover what Falmouth’s got to offer.

06 Moving In to Your New Home

The first few hours in your student accommodation can feel daunting. Getting your bearings takes a while and the moments before you meet your new flatmates can have your stomach flipping. But take things one step at a time; before you know it the butterflies will vanish and you’ll feel right at home…

Settle in

Unpack a few things first. Put up some of your favourite posters and photos on the board in your room, pop the book you’re reading by your bed, fire up your laptop and play that tune you’ve been listening to lately. It’ll feel like your own space in no time.

Open up

When it comes to meeting people don’t shut yourself away. You also don’t have to sit in the kitchen and wait. Just listen to what’s going on around you and say hello if you hear someone walking past your room. They’ll be feeling just like you and starting a conversation is the best way to break the ice.

Make a plan

Take a look through everything you’ve been given and make a plan for your first few days. Freshers’ week will be packed full of things to see and do and the FXU – the Falmouth & Exeter Students’ Union – is always on hand to help you discover what Falmouth’s got to offer. The Freshers’ Fair is a great way to meet people and think about any clubs you might want to join – why not arrange a time to check it out with your flatmates?

Those First Few WeeksYou’ve made it. Boxes lie scattered. Bare walls stare back at you. Doors open, bags thump down, there’s clattering, chattering – is that a kettle boiling? Welcome to your new home…


Turn the unfamiliar around

Get to know where you live. Where’s the kitchen, the bathroom, even the plug sockets? What’s right outside? Once you know where a few things are in the flat, along with what’s on your doorstep you’ll begin to feel more comfortable. Plus you can help anyone else that arrives after you.

Get together

Why not organise a flat meal on your first evening? Arrange to head out together and find out where the nearest shops are. Falmouth’s got a great selection of delis, grocers and bakers to explore. If you’re all tired out after the move, maybe get a takeaway to share. Relaxing together over a meal is a great way to start getting to know each other.

Day to Day

Settling into your new home can be fun, exciting and nerve-wracking all at once. Get the basics right and you’ll feel at home in no time.

• Havesomefoodanddrinksuppliesonhand to share with your new flatmates. It’ll help break the ice – and they might return the favour in the future.

• Starttheyearoffonagoodfootingbykeeping your music and chatter down to a reasonable level after 11.30pm. Your neighbours might want to get an early night before their first lectures.

• Ifyouhaveanissuewithaflatmate– whether it’s disappearing cheese, or dishes that seem to be piling higher – discuss things calmly together to avoid misunderstanding.

• Ifyou’reunsureofanythingorneedadvice on an issue, the Accommodation Services team is on hand to help.

I had a brilliant experience of living in student accommodation. There was an amazing group of people and it was very sociable. The advice I’d give to students moving in is: don’t be scared! I was, but as soon as I arrived, I felt like I was home. Nina Band - Falmouth University student


Residents’ support and welfare

The Accommodation Services team holds regular drop-in sessions at Tuke House during term time, where you can speak to a member of the team. The sessions are an opportunity for you to discuss any welfare issue regarding your residence, finance or other needs you may have during your stay in Tuke House. You’ll get more details of days and times for these sessions when you move in. You can also make an appointment with the Accommodation Services team outside of drop-in sessions to discuss any problems or concerns that may crop up during the week.

Resident Assistants

Resident Assistants live on site and act as a point of contact between you – the resident – and the Accommodation Services team. Not sure who you need to speak to? Your Resident Assistant can point you in the right direction to find the person who’ll help with a specific issue or concern. They’re here to provide you with information, help and support. A phone number for your Resident Assistant can be found in the Key Contacts section on p58.

Moving somewhere new is exciting, but it always takes some time to adjust – especially if it’s your first time living away from home. That’s why there’s plenty of support on hand. We’re here to help in all sorts of ways, so you get the most out of living in Tuke House…

Here to Help:

Support for Students in Tuke House


Sanctuary Management Services

Tuke House has been developed as a partnership with Sanctuary Management Services. The Site Supervisor is the local representative of Sanctuary and is based in the Site Office at Tuke House. The Site Office and Services Staff should be able to help with on-site issues or maintenance.

For general enquiries, you can contact the Administration Assistant (based in the Site Office). The cleaning team provides a weekly cleaning service for the communal areas of the flats in Tuke House.

See the Key Contacts section on p58 for details on contacting Sanctuary and the Site Office.

Welcome inductions

Before you arrive, you’ll have completed an online induction. These are designed to help you get the most out of your time in Tuke House and contain important information introducing you to the residences and to the services available to you. Information in the induction includes:

• AnintroductiontoSanctuaryManagement Services, Accommodation Services and Resident Assistants.

• Adviceonlivinginasharedflat–especially if it’s your first time living away from home.

• Whotocontactifsomethinggoeswrong, or in case of emergency.

•Whattodoifthere’safire.

• Informationonstayingsafe,withadvice from representatives of the local police and fire brigade.

Your induction forms part of the terms and conditions of your stay, so it’s really important you make sure you fully understand everything in the induction before completing it. The Accommodation Services team will be able to help with any queries.

Keeping up to date

You’ll find an information board in your kitchen – this is where we post essential bits of information throughout the year. We also produce a regular newsletter to keep you up to date. You can also check details of your contract and revisit the online induction on our website, www.fxplus.ac.uk/live.

Supporting your needs

Student Support Services is your first port of call for our:

• LivingSupportTeam,providingwelfareand pastoral support.

• AccessibilityServices,offeringadvocacy and support for any type of disability, including drop in sessions and out of hours support.

• CounsellingServices,holdingconfidential sessions with our qualified counsellors.

• Multi-faithChaplaincy,connectingyouwith our team of friendly volunteers and like-minded people in the wider community – whatever your faith.

• LinkstoHealthServices,providing help and advice on registering with a local GP practice.

For more information on these services, see p58.


Before you try to cram anything else into your bulging boxes and suitcases, take a look at what’s provided already in your new home. Avoid moving in pitfalls, navigate smoothly through your first day and land on your feet, so you can get stuck in to enjoying life in your new home. Here’s some of the basic info you’ll need to keep moving in hassle-free.

Arriving at your accommodation

Foundation and Undergraduate students As part of your induction, you’ll be asked to complete e-Arrivals, where you’ll be able to select a date and time slot for your arrival. More information on the arrival process is covered in your online induction. Arrival dates and time slots will be available to view on our website www.fxplus.ac.uk/live.

Setting Up and Settling In:

General InformationMoving in day is here. You’ve stacked up boxes ready to pack into the car. If you sit on your suitcase, you can do up the zip – almost. There’s just one more thing you wanted to pack, if only you could squeeze it in…

Getting familiar with the basics will help you get set up and settled in.


Higher Education students You’ll be given more information about the arrival process in your induction.

Staff from Tuke House, the Accommodation Services team and the Finance Department will only be available between certain times on moving in days. More information will be available on our website www.fxplus.ac.uk/live. Make sure you leave plenty of time for your journey; the roads into Cornwall can get very busy during the summer months.

Information Each flat has an information pack with all the important things you need to know about living in Tuke House – you’ll find this in the kitchen when you move in and you should refer to it throughout your stay. It includes a copy of your Residents’ Handbook, your accommodation agreement, and regulations for Falmouth University, as well as copies of our standard forms, details of Endsleigh Block Halls insurance, information on all Student Support Services and other services available to you in and around Falmouth and on campus.

Your accommodation Tuke House is made up of 156 purpose-built, single, fully fitted study bedrooms. Most flats are grouped in five study bedrooms, connected to a fully equipped communal kitchen area. There are two shared flats with three bedrooms suitable for students with a range of disabilities.

Internet access Internet access is provided at no additional cost throughout the academic year, with access to wired internet connection in your room. You’ll find information about how to register and access your internet connection in your online induction. If you’ve got any queries about getting set up, contact the IT Helpdesk on 01326 213822.

IT Services are responsible for the network connection to your machine. Please report any suspected network/socket problems to IT Services.

Telephones A telephone is provided in each bedroom with free incoming and internal calls.

To dial internally you usually dial the last four digits of the number – these calls are free. To make external calls, dial ‘9’ before the area code and number. There are several local shops where you can buy phone cards to make external calls. All phones are checked before your arrival, however, if your phone is faulty, please advise the site office. You’ll find your phone number clearly displayed on the phone itself.

TV licences If you’re bringing your own TV for your bedroom or using the internet to access TV programmes, you’ll need to purchase letters from the TV Licensing Department relating to previous tenants, you should return them along with a note stating that you’re a new resident and that you either have a licence, or do not need one. You should be aware that failure to have a current TV licence could lead to prosecution.


Memory Jog

Important things to remember to make your move go smoothly…

What you’ll find Your room comes complete with all the basics; a wardrobe, desk, shelves, chest of drawers, wall-mounted heater, single bed, blinds, desk light and a bin, so you don’t need to worry about bringing any of these bits with you.

What you’ll need We provide the bed, but you need to bring the bedding: pillows, duvets and covers. You’ll also need to come armed with cooking utensils, tea towels and plates to stock up your kitchen. Don’t forget the tin opener. You may want to speak to your flatmates to see if you can club together for the essentials when you arrive.

Have you checked your inventory? It’s important you remember to check and sign your inventory forms for damages and missing items. There’s one for the communal area and one for your own study bedroom. Complete the form for your room as soon as you arrive, give it to your site supervisor and your flat keys will be handed over. You and your flatmates have got five working days to agree on, sign and return your kitchen inventory. Be as precise as you can. You don’t want to get caught out for someone else’s mistakes.

Getting to know the basics

Storage There isn’t any storage space in residences for packing boxes or large pieces of equipment. Once you’ve unpacked, get rid of all your cardboard boxes (or boxes made of combustible materials) in the bins at the residence. There isn’t any storage for things sent in advance, so, if you’re not planning to bring everything with you on moving in day (you might be an international student sending items from overseas) please arrange for your belongings to be delivered after – and not before – you move in.

No smoking policy England’s public places smoking ban came into effect on 1 July 2007. Since then, we’ve had a strict no smoking policy in all our owned or managed accommodation, including Tuke House. The ban applies to all internal areas of the flats, including the study bedrooms, bathrooms, kitchens and all communal areas. It’s the responsibility of all our employees to ensure that these policies and guidelines are followed.

Breaking the smoking ban is a criminal offence under UK law. Fines for breaching the smoking ban range between £100 and £2,500 and a prison sentence.


Moving rooms You’ll find full details about moving rooms in your residence regulations. You can contact the Accommodation Services team with any issues. We usually request that you wait at least two weeks from your moving in date in order to settle in.

After this date requests for moving will be considered. You should be aware that a £40 administration cost applies to moving rooms. We cannot guarantee that you will be able to move rooms and we will assess any request on a case-by-case basis.

Furniture Moving, removing or bringing in furniture isn’t allowed and – for obvious reasons – you’re not permitted to make any alterations to the property. If you do, you’ll be charged for the removal, replacement, repair or disposal of the furniture or damage to the flat.

Animals Apart from guide dogs, birds and pets aren’t allowed to be kept in the residences – and feeding any birds or animals in the residences or on the premises isn’t permitted.

Council tax The vast majority of full-time students are exempt from council tax (which includes the holidays too). The Student Records team sends an exemption certificate to the local authorities at the beginning of the new academic year. Part-time students aren’t exempt. If you’re receiving state benefits, Cornwall Council can give you advice regarding exemption.

Registering to vote While you’re living in Tuke House, the Student Records team will pass your information on to Cornwall Council, so you will be eligible to vote. In case an election takes place during a holiday, we recommend registering at your home address too.

Data protection Personal information held about you is protected by the Data Protection Act 1998. This means that we, along with Sanctuary Management Services, only hold information about you that’s relevant to allocating and managing your residence, as well as managing University facilities. Any information provided to us will be treated confidentially and only used for appropriate management purposes. We’ll only disclose personal information about you to our staff on a need-to-know basis. We don’t communicate with students’ parents or agents without the student’s written authority except as permitted by the Data Protection Act. This is usually only in very serious circumstances. We’re sometimes contacted by private landlords for references and are asked to provide information on your suitability as a tenant. This information is often regarding damage to property, anti-social behaviour, rent arrears, etc. We have to be accurate, but we’ll only pass this information on with your authorisation.


Sanctuary Management Services complaints procedure Sanctuary and the Accommodation Services team hope that you’ll be happy with services you receive from our staff and enjoy your stay in Tuke House. However, if you feel that the service hasn’t met your expectations, there is a complaints procedure in place.

You should report any problems related to buildings or maintenance to the Site Supervisor at the Site Office in Tuke House in the first instance (see Upkeep and Repairs, p31 for details). If you feel the service hasn’t been satisfactory, y ou should contact the Site Supervisor.

There are two complaints procedures for both Tuke House and for your accommodation agreement. Please contact the Accommodation Services team if you would like a copy of either complaints procedure.

15 Living in Your New Home

Living in Your New Home


Living in residences is a great opportunity to become more independent, as well as becoming part of a community. You’ll have more freedom, and more responsibilities too.

Doing your fair share

Putting together a system to cope with day to day responsibilities – like taking out the rubbish and doing the washing-up – will help you to keep on top of it all. Dividing up the chores between you means everyone does their fair share, leaving you more time to enjoy the fun parts of communal living.

Being considerate

Being mindful of your neighbours and flatmates and remembering to turn the volume down after 11.30pm will make for a more enjoyable home life all round (think how you’d feel if you were trying to revise for that big exam or up late on a coursework deadline, and all you could hear was a thumping bass from next door). If you play a musical instrument, why not make use of the practice rooms at The Performance Centre? You can play to your heart’s content, without having to worry about disturbing your flatmates, and it’s a good opportunity to meet up with other musicians too.

Find out more by calling 01326 255885 or visit www.falmouth.ac.uk/facilities/performance-centre.

Think SmartStudent life is all about balance. Getting to grips with your new home life, while dividing your time between lectures and having fun, can be a challenge. But apply a bit of smart thinking and you’re sure to come out on top…


Keeping the peace

Making new friends and meeting new people is one of the pleasures of living in residences, but inevitably not everyone will get on all of the time. Tensions can rise, nerves can get frazzled – especially with the pressures of coursework and exams – and personalities can clash from time to time. Good communication and being prepared to talk about any problems before they bubble up to boiling point will help nip potential disputes in the bud.

Living away from home gives you more freedom, as well as extra responsibilities, which set you up for when you live completely away. I lived with seven people and we had no problems really. We sorted a few things in a civilised manner. We had a bin rota. I learnt to make sure you stick to your weekly cash limit, keep your living space clean and get on with your flatmates. Rhodin Gruffydd - University of Exeter student


Keys and key fobs When you arrive, you’ll be given a key to your room. The fob on your keyring will open doors that have fob (Salto) access. Take care of your key, you should be aware that copying or lending your key to anyone, even your friends, is a breach of your accommodation agreement.

Lost keys If you lose your keys or key fob, you’ll need to report it to the Site Office straight away. You’ll be liable for paying the cost of a replacement key, which can be expensive if the locks need to be changed. Take care and look after your keys. That way, you’ll avoid having to pay for a replacement. If you lose your keys outside of working hours (see p58) please contact your Resident Assistant, if it is after 11.00pm please also contact security, then contact the Site Office when it opens the following day.

Using the entry system For your security and the security of your belongings, there are two forms of access for the flats at Tuke House:

• Thekeyfobsystemallowsyoutoaccess the main entrance to the flat.

• Theentryphonesystemallowsyoutoidentify a caller before allowing them to enter the block.

In the interest of safety, never let anyone you don’t know into your residence. The phone entry equipment is provided for the security of you and your flatmates and other residents in the building. For everyone’s peace of mind, be vigilant using the systems and make sure the equipment is kept in good working order.

Making Life Easier:

Residential Services and FacilitiesWhether it’s keeping your flat spick and span, knowing where to do your washing, or taking out the rubbish – here’s everything you need to make life a little easier…


To use the phone entry system:

• Thevisitorshouldpressthebuttonforthe floor they want to visit and wait for an answer.

• Liftthehandsetinyourflat, speak into the receiver, check if you know the person who’s calling. Once you’re satisfied you know the person, press the door release button to electronically unlock the door and allow them entry.

• Thesystemresetsitselfonceyou’vehung up the handset.

Post Your post will be delivered to the mailbox outside your accommodation block; there’s one box per flat. You’ll need to collect your post from your flat’s mailbox. Parcels can be collected from the Site Office – you’ll need to fill in a consent form if you’d like to use this service. To avoid having post returned to sender, make sure post is labelled with your correct, full address, including your full name, exact flat address and postal address, as below:

Your Full Name, Flat and Room Number, Tuke House, Quarry Hill, Falmouth, Cornwall, TR11 2EA.

Redirecting post Before you move out of your residence, you’ll need to make arrangements with the Post Office for your post to be forwarded to your new address. The Sanctuary team doesn’t deal with redirecting post. Post will be marked ‘Return to Sender’ and sent back to the Post Office if you’re no longer living at the residence.

Doing your laundry You’ll find the launderette adjacent to the Site Office. There are three coin-operated washers and driers, which are open around the clock. It’s £2.50 a wash and £1.20 a dry. Make sure you have change to use the machines.

Storing your bike You can store your bike in the bike racks on site. Keys for these are available from the Site Office on arrival. For health and safety reasons, you can’t store your bike anywhere inside the residences. When you move out, make sure you take your bike with you. After 28 days, any bikes that haven’t been removed will be disposed of at the owner’s expense. Any storage costs will be charged at £15 a week and will need to be paid before the bike is released.

Parking With a total of only nine parking spaces available at Tuke House, we recommend you think carefully before you decide to bring your car with you. There is plenty of public transport available in and around Falmouth. You can apply to the Site Supervisor for a parking permit after 25 September. Disabled students with blue badges are given priority for permits.


Any vehicles parked at Tuke House without a permit will be clamped or issued with a parking fine by the company employed by Sanctuary to take care of the parking areas. If you or any of your visitors are issued with a parking fine, you’ll need to contact the telephone number on the parking notice directly. Neither Sanctuary or the Accommodation Services team can enter into discussions over parking tickets. Call the Site Office on 01326 319149 for more information.

A parking permit for Tuke House doesn’t entitle you to a parking space at the Penryn or Falmouth Campuses. For information on parking regulations, clamping fees, fines and current parking charges, contact the Estates Department on 01326 370728. Alternatively, contact Cornwall Council on 03001234222 to reserve a place in Quarry Hill car park adjoining Tuke House.

Sanctuary doesn’t accept liability for loss or damage to vehicles or bikes while on Tuke House premises.

Day to Day

Keeping your flat clean and tidy…

It’s up to you and your flatmates to keep your accommodation clean and tidy. Getting into good habits when it comes to tidying up after yourself will help you to keep on top of things.

To avoid spillages, cover food when you put it in the microwave – you can use a plate or bowl as a covering to stop splatters. Remembering to regularly take out the rubbish will help keep your flat pong-free. Doing the washing up and putting away plates, cutlery and glasses will keep surfaces free for everyone to use – washing-up left to fester is unhygienic and may even be removed. Removing hair from plugholes and shower drains will stop flooding. Flushing the toilet after every use will help stop calcium from building up in the bowl.

Want some pointers on keeping your bathroom and bedroom spick and span? Ask your cleaner. They’ll be happy to give you advice.

Cleaning When you move in, you’ll find a full schedule of what to expect from the Sanctuary staff, which will include who’s responsible for what. We’ve summarised some of the main points for you here. For health and safety reasons, we’re not able to provide cleaning products for your personal use, so you and your flatmates will need to organise these.


Communal areas It’s up to you and your flatmates to keep communal areas clean and tidy. Sanctuary staff will clean the sink, worktops, cooker top and outside of the microwave on a weekly basis. In order to let Sanctuary carry out these tasks, it’s important you keep sinks and worktops free of dishes and in a reasonable state. If Sanctuary isn’t able to clean these areas, you’ll receive a notice asking you to rectify the situation. If you don’t tidy up after receiving a notice, Sanctuary will clean the area and the cost will be divided between you and your flatmates.

Study bedrooms Sanctuary staff will descale and clean the gullies in the shower once a month, otherwise the study bedroom is wholly your responsibility. It’s up to you to keep the room and the furnishings in good condition, keep your room in an acceptable state and up to a decent level of hygiene throughout the year. Make sure you put up pictures and posters on the boards provided. Any damage or marks caused by Blu Tack, nails, pins or tape will have to be paid for. Please don’t bring furniture into the flat or make any alterations, if you do you’ll be charged for removal, replacement, disposal or damage. If hygiene standards aren’t up to scratch, Sanctuary has the right to arrange a cleaner and you’ll be recharged for the cost.

Be aware that the fire detectors in bedrooms are very sensitive. Always keep the shower room door closed when you’re running hot water to avoid accidently setting off an alarm.

Inspections of study bedrooms Sanctuary will carry out formal inspections of the study bedrooms two or three times a year, or more often if there are any problems. You’ll be given five days’ notice before formal inspections wherever possible. Sanctuary encourages you to be present for these inspections to make sure your inventory is correct. If the time is not convenient, you can contact the Site Supervisor to rearrange. The inspection covers a range of checks and after the inspection, staff will let you know if there are faults that need to be put right and you’ll receive a copy of the inspection report. If the accommodation doesn’t meet reasonable levels of cleanliness, arrangements will be made for a re-inspection. Details of charges will be available for you when you move in. See p43 for more information on Damage and misconduct.

Rubbish and recycling

Recycling Recycling facilities are available in Grove Place car park near Discovery Quay.

Taking out the rubbish You and your flatmates are responsible for taking out the rubbish from your bedrooms and kitchens. For health and safety reasons, sharp items such as razor blades, broken glass and needles mustn’t be placed in the bin. Ask the Site Supervisor for advice on how to safely dispose of these items. Put the rubbish bags from your flat in the wheelie bins provided in the waste disposal areas. The notice board in your kitchen has details of where the bins are located and collection times.


Tie a knot in the bag and make sure you close the bin lid afterwards to avoid attracting seagulls or vermin. Avoid bursting bags and don’t overfill rubbish bags. To avoid nasty spillages, make sure nothing is leaking from the bags as you carry them through the building. Regularly taking out the rubbish will keep your flat clean and free from nasty smells.

Clearing litter The Sanctuary team works hard to keep litter to a minimum in the outdoor areas. For everyone’s benefit you’re asked to help keep the areas outside your residence pleasant by not to dropping litter or cigarette butts and using the bins provided.

Snow and ice It’s Sanctuary’s policy to clear up the worst effects of ice, snow, leaves and algae on paths around the residence. You’ll still need to take extra care when out and about in bad weather. If you have a disability and may need extra help getting around in bad weather conditions, please let the Site Supervisor know.

Energy management We want you to be comfortable in your flat but you also need to think about electricity costs and impact. Everyone’s been allocated an amount of electricity in the form of monetary credit. These have been fed into the electric meter in the fuse cupboard in the kitchen. These credits are fixed for the year at the start of the autumn term. Sanctuary will keep an eye on the meter to ensure that usage isn’t in excess of what’s been budgeted for. It’s really important that you use electricity economically to allow the credit to last. Recent years have seen a substantial rise

in the amount of electrical equipment students are bringing with them. Subsequently, many of the flats are using up their quota very quickly. You’ll be given advice on electricity and ways of staying in credit when you arrive. If you run out of credit, you’ll need to buy extra credit from the Site Office.

Memory Jog

Energy efficiency

Remember these tips for an energy efficient household…

• Cookingtogetherhelpssaveonelectricused by the oven.

• Keepheaterstoalowbutcomfortablesetting.

• Avoidcoveringupheatersasthisstopsthe flow of hot air and uses up more energy – and it can damage the heater.

• Makesuretapsareturnedoffandnotdripping.

• Remembertoturnoffthelightswhenyou go out, and only switch lights on in rooms you’re using.

Getting everything working

Not sure how something works? Here’s some practical advice on how to use the appliances in your flat, from the oven to the shower.

Your oven Only use good quality saucepans with flat bases and close-fitting lids on the stove-top. You can use flat-bottomed woks, but not traditional round-bottomed ones, even with a stand.


Remember, these are domestic ovens, designed for cooking and heating food – don’t attempt to use your oven for firing clay or other artistic materials. This is a serious health and safety risk to you and others in your flat, and you’ll be charged for the cost of replacing the oven and for any administration or service charges involved with this.

Your grill The grill has a removable handle, which you’ll need to remember to remove when you’re done using the grill. To remove the handle, press the bottom of the handle with your thumb, pivot the handle slightly upwards and right to remove it from the bracket. Protect your hand when you’re removing the handle as the grill element can get very hot. To keep the grill clean and stop fat from building up, which can cause fires, it’s a good idea to cover the grill pan with tin foil to catch the fat. Throw the foil away after grilling and replace it with a fresh sheet.

Remember to clean the oven and grill every time you use them – it’s up to you to keep them clean and in good working condition.

To use the oven • Turntheovenonandsetthecontrol

to the temperature you want.

• Aneonovenindicatorlightwill come on, which will glow until the oven reaches the set temperature.

• Whenthelightgoesout,theoven has reached the set temperature.

• Itwillcontinuetocycleonandoff to show that temperature is being maintained while you’re cooking.

Don’t line any part of the oven with foil as this can damage it.

Cleaning the oven • Usetrustedproductstocleanyour

oven, and follow the manufacturers’ instructions.

• Cleantheovenregularly,atleast once a month.

• Makesureyoucleanupanycrumbs,spillages or burnt bits of food.

• Whenyou’vefinished,makesureyourinse away all the cleaning chemicals with clean water before you use the oven.

Your fridge and freezer Familiarise yourself with the manufacturer’s instructions for using your fridge and freezer to avoid damaging them through misuse.

Don’t overload compartments or use sharp objects to scrape off ice or frost. Only use your fridge and freezer for storing food products. Be aware that you mustn’t cover the air vents at the back of the unit or place items on top of the units. Remember not to put fizzy drinks in the freezer. As well as making a mess, it can damage the freezer.

To use the fridge A thermostat automatically controls the temperature inside the fridge. Use the control dial, in the table top of the unit, to select the temperature.

• Thedialisnumbered1–6, with 6 being the coolest setting

• Turningthedialtotheblack dot switches the fridge off.

• Setting3isusuallyadequate to leave your fridge set to.


The fridge is fitted with an automatic defrost. If you notice liquid collecting inside the fridge, make sure the drainage hole at the back inside the fridge isn’t blocked.

To use the freezer A thermostat automatically controls the temperature of the freezer, which should keep the compartment at –18°C or cooler. You might need to adjust the temperature control slightly in particularly warm or cold weather. To do this, adjust the thermostat dial inside the unit.

Defrost the freezer at least once a month, by emptying it and turning it off at the wall. Leave the door open, turn the drain spout to point forward and place something underneath it to collect the water. Wash it out and mop up any water from the floor. Placing a bowl of hot – but not boiling – water in the compartment will help with defrosting.

Cleaning your fridge and freezer You’re responsible for keeping your fridge and freezer clean and in good working order. Use bicarbonate of soda to clean the inside (5ml in 0.5 litres of water). Rinse and dry thoroughly. Steer clear of using abrasive powders, detergents, highly perfumed cleaning products or wax polishes to clean inside your fridge or freezer – these will damage the surface and leave a strong smell.

Don’t attempt to make any repairs to your oven, fridge or freezer yourself. If you have problems with any of your kitchen equipment, report it as outlined in Upkeep and Repairs (p31).

Worktops Clean down worktops when you’ve finished preparing your food. Use neutral detergents and food grade antiseptic to sanitise your kitchen surfaces.

Sinks and drains Putting household toilet cleaner down sinks and drains regularly will help keep them free from blockages (always read the instructions first). Avoid putting food or fat down the drains as they can cause blockages. Likewise, dispose of sanitary items in the bins to avoid blocking up the toilets. Blockages caused by carelessness may be charged for by Sanctuary.

Water heaters These instructions apply to both the kitchen and bathroom water heaters.

To use the water heater • Turnontheisolatorswitch–thisis

located on your bedroom wall for the bathroom water heater, and on the kitchen wall for the kitchen water heater.

• Turnonthetap–inthebathroom,thisis located on the heater, in the kitchen the tap for hot water is fitted to the sink.

• Fillupthesinkwithenoughwaterforwashing, then turn off the isolator switch.

To use the shower • Turnonthemainisolatorswitch–

this is the pull switch hanging from the bathroom ceiling.

• Turnthetaptothepressureyouwant.

• Turnthetemperaturedialtosetthewater to a comfortable temperature.

• Afteryourshower,turnthetapoff and turn off the isolator.


Condensation Open a window after you’ve had a shower to let steam escape from your room, or when you’ve been cooking in the communal area. You can use a fan to help minimise condensation. You can manually switch on the kitchen fan, but remember to switch it off when you’ve finished, as it doesn’t run on an automatic timer. If you have problems with condensation, Sanctuary will be able to give you advice.

To use the heating • Turnontheisolatorswitchnextto

the touch switch.

• Setthethermostatcontrolontopoftheheater to a comfortable temperature.

• Pressthetouchswitchoncetoactivatethe boost heating, which will stay on for half an hour, press again for one hour, and three times for two hours.

• Oncethepressswitchisactivated, the heater will come on and go off as the room reaches the desired temperature. At the end of that cycle, the heater will go off and remain off (in frost protection mode). You’ll need to reactivate the press switch if you require more heating.

Heater safety • Dryingclothesovertheheaterisnot

recommended – covering the vents at the top and bottom of the heater can cause the elements to overheat and burn out.

• Neverremovethecoveroftheheateror switch.

• Neverinsertametalobjectintotheheater vents as this could result in an electric shock.

• Alwaysusetheheateraccordingto the instructions.

Power sockets There are a number of sockets }for general use. Your credits will go towards the electricity you consume from these sockets. The sockets in the corridors are the landlord’s cleaning sockets, which are controlled by a key switch that the cleaners hold. When the landlord’s sockets aren’t in use they’ll be switched off.

TV aerial You need to connect the aerial lead into your TV to get a picture. The TV outlet is connected up to a full working system. In line with the digital switchover, Tuke House is digital compatible, you just need to provide your own digibox if you want to use this service.

The independence of halls has been amazing – it builds confidence and really helps you grow throughout the year. I lived with seven girls and we all worked out a system – we had designated washing up spaces and everyone had to do their bit to help keep the kitchen clean. Rachel Pascoe, Falmouth University student


Fire and safety precautions

You’ll find notices of what to do in the event of fire prominently displayed in communal areas and study bedrooms throughout Tuke House. When the fire bells or sirens sound, everyone is required to leave the building immediately and assemble outside away from the main doors in the Quarry Hill car park assembly point.

Fire drills There’ll be regular fire drills during the year. It’s essential that you take part in these for health and safety reasons. If it’s not carried out correctly, the drill will have to be repeated. When the alarm sounds, you must leave the building with due haste whether it’s a drill or not, otherwise you could face disciplinary action.

Accidental activation If the fire alarm is set off accidentally, you should still follow the normal evacuation procedure, but let a member of staff know that it’s a false alarm as soon as possible. Your main responsibility is to ensure your own safety.

Unclean cookers and grills, fire doors left propped open and lack of proper ventilation in communal areas are the most common causes of false fire alarms. As well as being a nuisance, it’s a criminal offence to tamper with fire equipment, which includes things like propping open fire doors. If you do, you could face criminal action or a fine of up to £5,000.

Safety First:

Health, Safety, Fire, Emergencies and SecurityFrom what to do if there’s a fire, to keeping your precious belongings safe and sound – the nitty gritty of health and safety might not seem important now, but getting to grips with it could make all the difference down the line…


Assistance in an emergency If you have a disability that means you may require assistance during fire evacuations you’ll need to let the Accommodation Services team know before your arrival. We’ll arrange for a Personal Evacuation Plan to be drawn up and allocate you a suitable room. This is required even if your condition is temporary. Details of any medical conditions or disabilities you declare in your application will be passed on to the Accessibility Services team who may contact you to request more details.

If you have hearing difficulties and need a visual alarm, you should contact the Accommodation Services team when accepting your accommodation agreement so that a suitable room can be allocated to you.

If there’s a change in your health during your stay – such as an injury that restricts your movement – which means you may need assistance in an emergency, you must let the Site Supervisor and Accommodation Services know. This will allow us to carry out the required assessments and adjustments for your safety.

Fire equipment All flats are fitted with heat and fire detectors, fire alarms, fire extinguishers, fire blankets and door closers. You should familiarise yourself with how to use these in the event of fire. If any of this equipment is used or damaged, please let the Site Office know so that it can be replaced.

Your responsibilities For your safety and the safety and comfort of those around you, it’s important that you and your visitors stick to the fire, safety and security regulations. This means:

•notproppingopenfiredoors.

•notsmokinginresidences.

•notcoveringupsensors.

•notobstructingfireescaperoutes.

•notdeliberatelysettingoffafalse fire alarm.

•nottamperingwithfireequipment–thiscan also result in a charge, depending on the nature of the damage.

You should be aware these are all breaches of health and safety regulations, which could result in criminal action or a fine of up to £5,000. They are also breaches of your accommodation agreement (which could lead to your contract being terminated) and are considered serious offences under the University’s disciplinary regulations. Be aware that statutory authorities, such as Fire Officers, have the right to access the residences and inspect your flat at any time without notice. You’re required by law to comply with their instructions. Failure to do so could lead to prosecution.

More information on fire, safety and security will be available for you on arrival, you’ll also receive advice at your induction and full details are provided in the information pack in your kitchen.


Fire hazards Please remember, smoking isn’t permitted in residences. There are designated smoking points outside where you can smoke. If you smoke or have smoking paraphernalia in residences, you’ll face disciplinary action and a charge or fine. We’ll give you more information about this when you arrive and you’ll find full details in the information pack in your kitchen.

In the interest of safety, candles, incense sticks, nightlights, fireworks or any other items that may pose a fire risk aren’t permitted in residences and will be removed by Sanctuary staff. Keep the fire door to the kitchen closed and make sure you keep the kitchen well ventilated while you’re cooking. Keep the walkways and hallways in the flats clear of obstructions. Any items left in corridors that are deemed to be a hazard will be removed and disposed of at the owner’s expense, and we won’t be liable for any costs incurred.

Emergencies and first aid Dial (9)999 for the Emergency Services from your bedroom phone. A First Aid box is located in the Site Office. Use common sense, don’t endanger the lives of others; only dial 999 if it’s a genuine emergency. False calls to the emergency services number can be traced and callers will be prosecuted.

Accidents and incidents We ask you to be vigilant on behalf of other residents, staff and visitors to Tuke House – please report any situations to the Site Office which could constitute a hazard. Report all accidents and major incidents to the Site Supervisor. They will give you an accident or incident report form to fill out and return.

Memory Jog

What to do if you discover a fire

•Leavethebuildingbythenearest exit and go to the assembly point . The assembly point for Tuke House is at Quarry Hill car park.

•Callthefirebrigade–remember to identify your residence by road and town:

Tuke House, Quarry Hill, Falmouth, TR11 2EA.

•Setoffthenearestfirealarmonyourway out of the building and warn students in nearby rooms if you can, but don’t put your own safety at risk.

Your security We want you to be safe and enjoy your time living in Tuke House. Being security conscious will help to create a safer, more enjoyable environment for everyone.

You’re responsible for the security of items in your room. You and your flatmates share the collective responsibility for items in the communal areas. Staying alert and aware when it comes to security means you’ll all be looking out for each other and protecting your precious belongings.


Study bedrooms could be potential targets for thieves. Shutting the windows, especially in ground floor rooms, and locking the door whenever you leave the bedroom unattended – even if you’re away for only a few minutes – are good habits to get in to. Your flat door should always be locked and bedroom and kitchen doors should be locked for security when you’re not using them. Remember not to leave cash and valuables visible on windowsills. If you’re expecting friends round, don’t leave a note on your door saying you’ve popped out for 10 minutes – it’s an invitation to potential thieves by letting them know the flat is empty.

Be aware of ‘tailgating’ – people you don’t know following you into the flat – and don’t let strangers into the buildings. Be prepared that members of staff may ask you for ID. All staff members will carry their own ID cards at all times.

Report any suspicions to a member of Sanctuary staff at the Site Office on 01326 319149 or 07876 217069, or contact the local police. Police talks about security and safety are included in your induction sessions; we strongly encourage you to go to these. Look out for publicity about the sessions when you arrive.

Important numbers for your mobile:

— Sanctuary Site Office 01326 319149

— Local police dial 101

CCTV Tuke House has 24 hour CCTV coverage to ensure security. We follow the CCTV Code of Practice 2008 and we have policies in place to ensure full compliance with the Data Protection Act 1998.

Out of hours security patrols The out of hours team carries out regular patrols at Tuke House. Their role is to protect Tuke House residents and uphold Tuke House’s reputation in the local community. Residents are asked to respect the noise curfew after 11.30pm. All noise complaints or incidents of anti-social behaviour will be reported to Accommodation Services for further action.

Possessions insurance We have a basic insurance policy that covers your personal property in Tuke House. It’s important that you check the limitations and exclusions of the policy to make sure that there’s enough cover in place for your individual requirements, especially if you’re bringing expensive items with you such as laptops or photography equipment. Along with Sanctuary, we don’t accept responsibility for loss, theft of, or damage to residents’ property, unless it’s caused by Sanctuary’s – or our own – negligence or breach of contract.


What’s covered? Whilst in your room, your possessions are covered from theft by Endsleigh Insurance Services Ltd. Log on to www.studentroomcover.co.uk to find out if you need to extend the cover for your valuable items like laptops, mp3 players, cameras, musical instruments, bikes and mobile phones. You can find full details of the insurance cover provided and get quotes to extend the basic cover on the website too.

How to make a claim

To make a claim, you’ll need to:

•Reporttheincidenttothepolice (in the event of theft, accidental loss or malicious damage). They’ll give you a crime reference number, or lost property log.

•ContactTukeHouseSiteOfficeon01326 319149 to report the incident – you’ll also need to fill in a Sanctuary incident report form.

•ObtainanEndsleighclaimform. You can either download a form from www.studentroomcover.co.uk or call Endsleigh’s Claims Team on 0800 0327081.

•GetavalidationstampfromtheSiteSupervisor before sending the claim form to the insurers.

•Sendthecompleted,stampedclaimform, plus any supporting evidence of loss, to the insurers at the address listed on the claim form.

Endsleigh Insurance contact details

www.studentroomcover.co.uk

For general enquiries and claims enquiries call 0800 0327081.

I lived in halls for the first year; I found it great to meet people from other courses. The security was very good, I always felt very safe on campus. And also the rooms are very comfy and were by far the best halls I saw on an open day. Emma Ford, Falmouth University student


Maintenance Providing you with an efficient repairs service is important to us. Because of this, we aim to carry out repairs within certain time limits. We deal with repairs at varying speeds depending on how urgent the repair is (a gas leak takes priority over a leaky tap) and the availability of the tradespeople to carry out the work. To help us carry out repairs quickly and efficiently, please report any maintenance problems as soon as possible.

Reporting repairs Reporting the issue straightaway means there’s more time to deal with it before the problem gets worse. Please don’t ask or expect your cleaner to sort out repairs and maintenance work. It’s up to you to report maintenance issues.

When you report a repair you’ll need to give:

•yourname.

•youraddressandtelephonenumber.

•therepairthatneedstobemade– give as much detail as you can.

• detailsaboutaccessingtheroom or residence, if appropriate.

Routine repairs You can use the Building Maintenance Request Form to request a repair. A supply of these are available in your flat information pack, or from the Site Office. Once you’ve completed your form, hand it into the Site Office during working hours.

Alternatively, you can request repairs direct to the Site Office by emailing [email protected] or texting 07876 217069.

Staying on Top of It All:

Upkeep and RepairsFrom how to report a leaky tap, to what you can – and can’t – plug in to your sockets, getting to know the ins and outs of repairs and maintenance in your new home will help everything to run smoothly…


Emergency repairs Report emergency repairs immediately to the Site Supervisor. If the Site Supervisor is not available, or it’s out of hours, call 08007 814532 to report emergency maintenance issues to Sanctuary 24 Hour Response Service. Only use the out of hours service to report emergency repairs, otherwise the cost of the work will be recharged to you.

Repairs to equipment The gas and electrical equipment Sanctuary provides is routinely checked, in line with statutory requirements, to make sure it’s safe. Let the Site Office know if any equipment in the building belonging to Sanctuary is faulty. They’ll complete a repair/replacement form for you to sign and provide you with a replacement.

Timetable for repairs This list is a guide to Sanctuary general policy. It doesn’t include every possible type of repair, but will give you an idea of how long you can expect to wait for various repairs to be carried out.

• 24hours–Emergencyrepairs,like gas leaks, dangerous electrical faults, lighting failure, serious water leaks from tanks/pipes, or re-glazing where its absence presents a lack of security.

• 48hours–Urgentrepairs,likethefailure of a heating system, the failure of hot/cold water services, emergency systems, or urgent roof leaks.

• Fiveworkingdays–Generalelectricalfaults, re-glazing, replacement of unsound flooring.

• 20workingdays–Generalroofingrepairs, general plumbing repairs, repairs to joinery, repairs to rainwater goods, TV aerials.

• Threemonths–non-urgentrepairs,repairs to internal fittings.

What happens after I report a repair? Depending on the nature of the problem and how urgent it is, Sanctuary staff will report the fault to the maintenance staff, or an outside contractor if required. Once you’ve reported a fault an authorised person will enter the room to assess/carry out the repair. Please be aware that in order to deal with repairs quickly and efficiently, prior notice won’t be given (although the member of staff or contractor will knock before entering). If you wish to be present while any work is taking place, you can indicate this on the maintenance form. On arrival you will be asked to sign a form giving authorisation to access your room for repair.

Who carries out repairs? All our maintenance staff members wear uniform and/or a name badge. If in doubt, please ask to see their ID. They’ll leave a ‘job done’ slip in your room indicating whether it’s been possible to complete the work or not. Workmen may need to return to your room at a later date to complete the work.

Outside contractors may be needed for some jobs and will report to the Site Office in the first instance; they will have some form of ID with them. If they’ve carried out work in your study bedroom, they’ll leave you a ‘job done’ slip.


Charges and compensation You’ll be expected to pay for repairs that are a result of damage you have caused, or which you are responsible for. A sample list of charges for damages will be available when you move in. If you feel that Sanctuary have been negligent in carrying out repairs, you’ll need to follow the Sanctuary compensation procedure. You can find more information on this at the Site Office.

Routine maintenance From time to time, Sanctuary and outside contractors carry out routine maintenance in the residences – such as testing portable electrical appliances, water quality testing, cleaning of showerheads and replacement of PHS bins. Posters displaying the relevant information will be put up in the building before each visit. At least 24 hours advance notice will usually be given.

Fire doors and emergency lights are tested termly. You’ll be given advance notice of when these tests are being carried out. If you notice a problem with any of the doors in your flat, you’ll need to let the staff at the Site Office know.

External inspections Occasionally external authorities make inspections for safety and security reasons. These inspections can happen without us having advance warning. Please be aware that the statutory authorities have the right to enter and inspect your flat at any time and you’re required by law to comply with their instructions. Failure to do so could lead to prosecution.

We reserve the right to take reasonable measures to meet health and safety requirements for residents and staff. We’ll always try to make sure that this doesn’t affect your day to day living in the residences, however, there may be times when your cooperation on matters of safety and security will take precedence over our other obligations. In this situation we’ll do our best to keep you fully informed and will take all reasonable actions to safeguard our services to you.

Electrical equipment Equipment such as portable heaters and deep fat fryers are potential fire risks and in the interests of safety aren’t permitted in residences. You must do all of your cooking in the communal kitchen; cooking appliances such as toasters, kettles, grills or hot plates are not allowed in study bedrooms.

UK voltages and plugs International students should be aware that voltages in the United Kingdom might be different from those in your home country. All electrical supplies in the residences operate at 240 volts and, if used incorrectly, can give a fatal electric shock. Plug sockets in the UK use three pins, not two. It’s important that you check that your electrical equipment is safe and compatible with the UK electrical supply before you use it.


Electrical failure If the electricity supply in your flat or residence fails, let the Site Office know. For your own safety and the safety of others, you mustn’t interfere with any electrical circuits or installations on the site.

Wise up to electrical safety By taking a few simple precautions, you can reduce the risk of causing injuries or fire due to electrical faults. That way, your flat is safer for everyone.

Don’t leave appliances plugged in and switched on unless you’re actually using them. Cables trailing across the room are classic trip hazards, make sure leads are securely out of harm’s way. If you’re using electrical appliances in the bathroom, make sure they’r for that purpose (like shavers). If they’re not - like hairdryers, curling tongs and radios - stick to using them in your room. And remember never to touch anything electrical with wet hands. If you ever accidentally cut through a flex that’s plugged into a socket, be sure to pull the plug out before touching the wires.

Don’t replace plugs or attempt to repair equipment unless you know what you’re doing. Don’t overload circuits by plugging multiple items into one socket as this will trip the circuit breaker or blow a fuse.

Is your electrical equipment safe to use? It’s your responsibility to make sure all your portable electrical items that are more than a year old are capable of passing a current Portable Appliance Test (PAT). If you’re not sure if a piece of equipment is PAT tested, contact the Accommodation Services team and we’ll provide you with the opportunity to get it tested. There is a small charge for the test. More details about electrical safety tests will be available for you when you move in. Together with Sanctuary, we have the right to remove any equipment that’s deemed unsafe by the Site Supervisor or a competent electrical tester. In this case, the equipment may be removed at the owner’s expense and returned at the end of the accommodation agreement.

What You Need to Know…35

What You Need to Know About Your New Home

36 What You Need to Know…

On the Right TrackWhen it comes to making the most of where you live, it really is a case of cause and effect. Keeping yourself in check will have a positive impact and make your time in Tuke House memorable, for all the right reasons, as this lot can tell you…

Alice:

Double checking the due dates for my rent means

staying on top of my cash means

knowing I can afford a great night out with

the girls once a month.

Tomas:

Keeping on top of the cleaning means

getting back all of my deposit and getting a

good reference means

knowing I’ve got what I need to move into the best student house in

town next year.


Alex:

Talking to FXU advisors about my money

struggles means

getting valuable advice about budgeting means

feeling in control of my finances again means

knowing I can relax because I’ve got rent,

food and fun covered.

Jen:

Owning up to accidentally breaking the kettle means

not ditching my flatmates in it means

paying the invoice for the replacement means

cups of tea all round, knowing I’ve done the

right thing and keeping our residence records clean.


Accommodation fees

Your accommodation fees or ‘rent’ is an annual charge. The cost of your rent is outlined in your accommodation agreement. It must be paid to the Finance Office, which you’ll find in the Peter Lanyon Building at the Penryn Campus.

You can pay your rent in full on arrival, or pay it termly. The payment dates, or ‘due dates’ for your rent each term are detailed in your accommodation offer: generally due to be paid on of before the first day of each term. You can find more information on annual and termly payment amounts and due dates at www.fxplus.ac.uk/live.

All payments can be made online at https://paymentportal.falmouth.ac.uk or by cheque, made out to ‘Falmouth Exeter Plus’, with your name and student ID number written on the back.

Cheques should be sent to: Finance Office, Penryn Campus, Penryn, Cornwall, TR10 9EZ.

Tel: 01326 253607 Fax 01326 253623

Open Mondays – Fridays, 9.00am – 2.00pm (3.00pm Wednesdays)

Money Matters:

Finance and Accommodation ChargesFrom how to pay your rent to understanding damages charges, there are some important things you need to know about living in student accommodation. Here’s the lowdown…


If you are studying at the Falmouth Campus, the Falmouth Campus Finance Office is also able to take rent payment. Their office is in the Rosehill Building. You can reach them on 01326 213778. If you have any queries about paying your rent, email us on [email protected].

Memory Jog

Don’t forget…

• Neversendpersonalbankandcreditcard details by email.

• Ifyou’repayingyourrenttermly, check your accommodation offer for the dates you need to pay by.

• Ifyou’repayingbychequebesuretowrite your name and student number on the back so it can be properly logged.

• Ifyou’rehavingmoneytroublesgetintouch with the FXU and an advisor will try to help.

• Makesureyoupayyourrentontime.The Finance Office has to pursue all debts, whatever the size, and failure to pay could affect your future.

Paying on time It’s important to make sure you pay your rent on time. You’ll know well in advance the cost of your accommodation, and you will have signed an accommodation agreement, confirming that you’ll pay your rent as required. You won’t be able to break that contract because you don’t have enough money. Accommodation charges are your number one priority when it comes to your finances.

If you are struggling financially you can contact the Finance Office or Accommodation Office straight away, as they may be able to help and advise you.

In some cases there are limited funds available to help UK resident students who are in financial difficulties. The FXU Advice Service can help you apply for this funding if you need it – just get in touch to arrange an appointment (see contact details on p60) with one of their advisors.

Just be aware, there’s no guarantee you’ll receive funding and you shouldn’t rely on it for financial support. For other financial information and guidance check out:

www.nusonline.co.uk

www.studentuk.com

www.direct.gov.uk

Dealing with debts If you fail to pay your rent by the dates set out in your accommodation offer, we’ll have to follow the procedure outlined in the ‘Accommodation Fees, Deadlines and Debt Procedures’ document. This document forms part of your accommodation agreement, in your offer pack.

If you experience a problem or delay in paying your rent by the due date, it’s important you keep the Finance Office informed. That way, we can offer you help and advice before a significant ssue occurs.


You need to be aware that action will be taken against you for any non-payment of accommodation charges. All debts are pursued, whatever the size.

There’s a range of actions that can be taken, including contacting your sponsors or guarantors. If a county court judgment is made against you for debt, it can affect some career options and your ability to get credit cards, mobile phone contracts or a mortgage.

Your deposit Your deposit will be held until the end of your accommodation agreement. When you leave, your room will be inspected and any damages or replacements you need to paid for will be itemised. If there is damage to the communal spaces in your flat that can’t be attributed to an individual, the cost will be divided equally between you and your flatmates, before being deducted from your deposit. Find out more on p43.

We aim to return your deposit balances – in pounds sterling (GBP) – by cheque, no later than 28 days after the end of your accommodation agreement.

If you object to a damages or replacement deduction on your deposit, you should write to your Site Supervisor at:

Sanctuary Management Services, Tuke House, Quarry Hill, Falmouth, TR11 2EA.

Day to Day

Take care not to damage your flat.

All damages to your room will be deducted from your deposit, and any damages to communal areas will be shared out between you and your flatmates. You’ll probably want your full deposit for your next student home, so just take care and it could make a real difference.

In my first year on the foundation course I lived in student halls in Tuke House, this was a lot of fun and I made some really great friends who I went on to live with in shared houses in the town. Student accommodation is very reasonable in Falmouth compared to other university towns. Emily Platzer, Falmouth University student


In the Contract:

Your Contractual Obligations

Contractual obligations There are 156 students all living close to each other in Tuke House. This makes for a fun and friendly atmosphere, but also takes work; to make sure things run as smoothly as possible. Before you moved in, you – and every other student in Tuke House – will have entered into a legally binding contract. Called your accommodation agreement, it sets out the minimum standards of behaviour we expect from our student tenants. Failure to abide by these regulations could result in disciplinary action, whether from us, Sanctuary, Falmouth University or the police (where an illegal act has taken place).

You need to be aware that if there’s a serious or persistent breach of your accommodation agreement we’re entitled to take legal action against you. In certain circumstances this could lead to the termination of the accommodation agreement.

Disciplinary procedures If you persistently or severely breach the Tuke House rules, or the rules of the university, you’ll be referred to the Living Support Team for a formal investigation, action or disciplinary procedure. The Living Support Team liaises with Falmouth University, the police and other community representatives to make sure that behavioural issues are dealt with proactively, ensuring a trouble-free environment for all concerned. This means patterns of behaviour are monitored and regular misconduct or anti-social behaviour reported. Any criminal activity will

How loud is too loud? Can people stay over? What do I do if something breaks? Student life is all about taking care and thinking of others, so everyone gets the most out of staying in student accommodation. From your contractual obligations to rules around misconduct, here’s everything you need to know…


always be referred to the police. Full details on disciplinary procedures are available in the information folder in each kitchen.

Institutional obligations – Student Charter Alongside the accommodation agreement, your university has set rules to protect and promote a positive studying and living atmosphere, called the Student Charter. Everyone is responsible for sticking to these rules – doing so will help ensure everyone enjoys their time living here. Breaching the Student Charter is automatically seen as a breach of your accommodation agreement. Serious or persistent breaches will result in the termination of your contract.

You can read your Student Charter at: www.falmouth.ac.uk/studentregulations

We’ve summarised some of the most important rules here, along with a bit of extra information where it’s helpful. However, you should make sure you read the regulations in full so you are completely up to speed on what’s expected of you.

Being considerate With 156 students living so close to each other in Tuke House, it’s really important you behave in a kind and appropriate manner – to fellow students, members of staff and your neighbours in the community. It’s the basis on which a happy successful year is built, for everyone who lives and works here.

Harassment We want to make sure all students, regardless of race, colour, sex, religious beliefs, age, disability, sexual orientation, political views or marital status, have the right to enjoy their accommodation peacefully. We will do everything we can to enforce that right across the board. We’ll deal with incidents of harassment directly and where necessary we’ll refer to your university’s disciplinary procedure.

Noise Everyone who lives here is expected to be respectful of people trying to sleep. We ask that you are particularly quiet after 11.30pm, although excessive noise at any time isn’t tolerated. There are strict conditions about noise nuisance in the accommodation agreement and the rules of your university, which are applicable to Tuke House. If you are repeatedly noisy, we may have no choice but to confiscate equipment, enforce a fine or even undertake further disciplinary action. Think about those around you and don’t use high-powered sound equipment like amplifiers that are likely to disrupt other people living nearby.

The out of hours team carries out regular patrols. They are there to protect you and uphold the reputation of Tuke House in the local community. They will act on all noise complaints and these, along with any incidents of anti-social behaviour, will be reported to Accommodation Services for further action.


Be a good neighbour Falmouth University has a good reputation and relationship with the local community and we’d like to keep it that way. Falmouth residents generally welcome students into the local mix; you’ll quickly feel part of the community. And as a member of the community you should be mindful of the impact of your behaviour on your neighbours. It’s all about ensuring a harmonious living and working environment, whether with your fellow residents of Tuke House, or your local neighbours.

Memory Jog

Don’t forget…

• Youareresponsibleforyourguests. If they misbehave you will be held accountable. Keep parties low key and don’t disrupt your neighbours.

• Guestsmustbesignedinandcan’t stay for more than three nights without agreement from the Site Supervisor. Always ask your flatmates before someone stays over.

• Aswellasyouraccommodationagreement and Tuke House rules, the Student Charter lays out the rules of your university to make sure everyone lives and studies in a positive atmosphere.

Visitors and guests You must sign in all your guests and visitors, for fire and safety purposes. While you are settling in – during the first two weeks of living here – we don’t allow overnight guests. Guests under 18 cannot stay overnight.

If anyone does stay overnight with you, you are responsible for their behaviour. You must make sure that only one guest stays per room and that no more than ten people visit your flat at any one time.

Overnight guests/visitors can only stay for a maximum of three nights. If you would like your guest to stay for longer, you should write to the site supervisor, who’ll let you know whether it’s possible. The site supervisor reserves the right to refuse admission to non-residents.

If you’re going to stay away overnight, you need to advise the Site Office and let them know how long you are likely to be absent from Tuke House, for security and safety reasons.

Damage and misconduct If you break something, behave irresponsibly or create a nuisance – maliciously or otherwise – it’s only fair that you accept responsibility for your actions. Whether it’s ensuring you pay for damages or instigating disciplinary procedures, we have to make sure individuals who break the rules face appropriate repercussions.

Damage is considered to be any deterioration of your flat – and its surrounding spaces – over and above normal “fair wear and tear”. Some damage can be easily identified, like broken items, but other damage is less obvious, like carpet marks or excessive scuffing on walls.

You’re responsible for damages that occur in your own room (unless caused by an insured risk, in which case you may still be liable to pay a contribution towards the cost). If the communal areas


of your flat are damaged, we’ll try to find out who is responsible. However, if no one owns up, the cost of repairing or replacing the damaged items will be divided between everyone in the flat. If communal areas outside the flat are damaged and no one admits responsibility, the cost will be divided between all residents who have access t o the area.

There’s no allowance in your accommodation fees for any damage, whether accidental or otherwise, so all damage has to be accounted for and paid for. An invoice will be raised through the Finance Department and will need to be settled by those responsible. It’s the only way we can make sure the flats are left in a good condition for the next students to live in.

Serious or persistent damage is a disciplinary offence and may also lead to you having to leave your flat, and your accommodation agreement being terminated.

If you disagree with any charge for damage, you have a right of appeal through our Complaints Procedure, available at: www.fxplus.ac.uk/live.

Storage of dangerous and inflammable materials You must not store petrol, kerosene, turpentine, white spirit or other dangerous materials in Tuke House. These materials are dangerous and put you – and your fellow residents – at risk. If we discover any dangerous materials we will have to confiscate them for safety reasons.

Illegal substances, illegal acts and fire arms When living in Tuke House, you are not permitted to:

•Use,grow,supplyorinanyotherwaypossess illegal substances.

•Use–orknowinglyallow–thestudybedroom to be used for committing any illegal act.

•Beinpossessionofanyweapon,firearm, crossbow, air rifle or pistol, or martial art aid including replicas.

Remember, these issues can constitute an illegal act and result in criminal proceedings. In every case of this nature we will take police advice.

Drugs The illegal use of drugs on campus will mean that we will take disciplinary action, along with Falmouth University and the police. If illegal use of drugs in town comes to our attention it will also result in disciplinary action. Information about drugs and drug abuse is available through the Student Support Services team. We understand that many people are tempted to experiment with drugs, but always remember even a one-off incident could seriously harm your health or irreparably damage your future.

Around and About Your New Home45

Around and About Your New Home

46 Around and About Your New Home

A Day in the Life of a Tuke House Resident

I’ve stocked up my kitchen cupboard with food supplies, I’ve figured out where my seminars happen and I’ve got to know my way around Tuke House. Now I’ve started to explore further afield.

Morning calling I wake up for morning lectures to the buzz of my alarm and grab some clean clothes (must remember to use the laundry room downstairs). Heading up the hill to Falmouth Campus, I take a small detour to the refectory, so I can charge up my day with a latte and bacon buttie. Essential for tackling these early morning lectures.

Once these are done, I’ve got some free time, so the Campus’ sub-tropical gardens beckon – the perfect spot for finishing some work before heading down into town for lunch.

Falmouth finds The streets in Falmouth are buzzing. There’s always something different to look at. I meet up with friends and we walk the coastpath from beach to beach, before grabbing a sandwich at one of the artisan delis and taking a peak in the boutiques on the Old High Street. A quick spot of crate-digging in the record shops rounds off another satisfying lunch hour.

Creative juices Sitting by the harbour, I think back to one of the first things I noticed about Cornwall. Creative thinking and innovation are a big part of living down here. It means there’s so much more to be inspired by. Whenever I want to experience something different, I head to The Poly on Church Street. You can always count on it for thought-provoking films and eye-opening art, science and humanities talks and showcases. Then there’s The Performance Centre up at Penryn Campus. It’s an amazing building and a bonus when inspiring companies like Kneehigh come and perform.

From wave-side walks to gigs in disused fish factories, here’s Falmouth University student Nikki’s low-down on what it’s like living here…


Falmouth is for active people who love what they do but also enjoy having an amazing life – sandy feet, barbeques on the beach, surfing the sunrise. Jenny Welwert Gil, Falmouth University student

And a lot cheaper than normal ticket prices in big cities. I wonder if there’s something on this month to check out?

Stocking up I’m cooking for the flat tonight so I swing by the greengrocers to pick up some local produce for a giant veggie curry. It’s a great place for getting fresh veg and often cheaper than the supermarket. We always take turns cooking, it’s fun and saves us cash too.

Adventures afoot After dropping my bags back at the flat I hook up with two of my friends who live next door and head for a coffee in our favourite little café, before afternoon lectures. We’re planning to head out of town this weekend, hopping on a bus to walk the coast path near Sennen. Apparently some basking sharks have been spotted cruising off the rocks – well worth checking out.

Crowds calling Afternoon lectures? Done. Veggie curry dinner? Done. Time to head up to The Stannary to catch a gig. Buses to Penryn Campus leave from the Moor all the time.

This gig is a band down from Brighton, but whether local or national there’s always something to catch in the different venues dotted about town, not to mention all the festivals. We’re off to The Eden Sessions to check out The XX next week – can’t wait.

But for tonight, a bustling crowd, union-priced drinks and great music means we’re all in for a night to remember…

Day to Day

Stay up to date with all the goings-on in Falmouth and the surrounding area.

As well as the FXU’s Facebook page, it’s worth keeping your eyes peeled for new additions to the notice boards, which are positioned all around the University and in the entrance of Tuke House. Here you can find information about Accommodation Services, societies and other happenings.

Each department has their own notice board, which has course specific information, including guest lectures, study groups and social events as part of your university mix.

Plus there’s plenty of scope for DIY entertainment too. If you want to put your own poster up for an event, get it stamped by the FXU team and pin it up. It’s a great way of getting people along to your night.


Helping Hands:

Facilities and Services

Services on hand

Site Office Tuke House is jointly run by the Accommodation Services and Sanctuary Management Services so there’s always a Site Supervisor on hand in Tuke House to deal with both maintenance and general issues. As a resident of Tuke House, the Site Office is your first port of call for any issues, open between 1.00pm – 5.00pm, where an Administration Assistant is available to answer your questions. If you need to contact someone out of these hours, you can call 01326 370436 or email any issues to [email protected].

Accommodation Services The Accommodation Services team – located in Glasney Lodge at the Penryn Campus – is also on hand to deal with all of your enquiries about Tuke House, no matter how small. They’re open Mondays - Fridays , 9.00am – 5.00pm, for you to drop by. For more information find them online at www.fxplus.ac.uk/live.

Student Support Services Deadlines getting the better of you? An issue with a flatmate proving hard to solve? Just need someone to talk to? Student Support Services, with its confidential advice and range of specialists, is here to give you peace of mind whilst you study. Encompassing Counselling Services, the Living Support Team, Accessibility Services, the Nursery and the Wellbeing Centre, (where appointments with a nurse and GP can be arranged) and where our multi-faith chaplaincy is located, whatever your need to talk about, we’re here to help.

Chatting about an issue affecting your studies. Booking an appointment to see a nurse. Getting advice on your future career. At Tuke House we have a range of services and facilities to help make your experience living away from home easy…


You can contact the team at Falmouth Campus on 01326 213735 or Penryn Campus on 01326 370460.

Wellbeing Centre The Wellbeing Centre provides space for the Chaplaincy and its Oasis room – set aside for reflection, contemplation, meditation and prayer – as well as the Penryn Surgery and assessments for students applying for Disabled Students Allowance. The Centre is in Glasney Parc, Block K at the Penryn Campus.

Falmouth Medical Practices For dealing with all of your medical needs, you should register with a local GP while you’re living at Tuke House. Falmouth medical practices include:

• TheHealthCentre,TrevaylorRoad,Falmouth, TR11 2LH. Tel: 01326 210090.

• TrescobeasSurgery,TrescobeasRoad,Falmouth, TR11 2UN. Tel: 01326 315615.

• WestoverSurgery,WesternTerrace,Falmouth, TR11 4QJ. Tel: 01326 212120.

Careers Services Whether you’re on the look out for a part time job, are searching for some guidance on setting up a summer placement, are polishing up your CV or are in need of help plotting where your future might take you, the Careers Zone, in The Exchange at the Penryn Campus, is full of advice. Stop by, give them a call on 01326 253735, or email them at, [email protected]. You can also find them in The Hub, next to the FXU office on the Falmouth Campus.

FXU Organising societies, sports clubs, community volunteering and key events like RAG week, Freshers’ Fortnight and end-of-year balls – FXU is at the heart of everything social. What’s more, they provide an advice service to promote student interests and welfare, handy for when you want to talk to someone other than your flatmates. There’s an FXU office on each campus where you can drop in for a chat, or you can visit the website for more details www.fxu.org.uk.

Halls Reps Tuke House has a Halls Rep who can raise any issues related t your accommodation on your behalf through the FXU. Reps attend the FXU student council where they talk directly with other reps and the FXU Presidents who sit on senior management committees in the University, representing students at the highest level. To find out who your Halls Rep is, or if you’re interested in becoming a rep yourself, visit www.fxu.org.uk/studentcouncil, or email [email protected].

Accessibility Services Skilled, specialised and available to guide students on all concerns over mental health, physical issues and learning difficulties, our Accessibility Services are ready and able to provide confidential appointments to discuss all of your issues. Get hold of the team at the Falmouth Campus on 01326 213735, or the Penryn Campus on 01326 370460.


Security Making sure you’re secure, the out of hours team carries out regular patrols at Tuke House. Their role is to make sure Tuke House residents are safe, as well as being courteous to surrounding neighbours. All noise complaints or incidents of anti-social behaviour will be reported to Accommodation Services for further action.

The Finance Office Budgeting for the first time can be tricky, which is why the Finance Office is here to help you address all your money issues. They’re on hand to take payment for tuition fees, help apply for bursaries, advise you on your student loan or deal with any other sticky issues. Located at both the Peter Lanyon Building at the Penryn Campus and at the entrance of the Falmouth Campus, the Finance Office is open Mondays - Fridays, 9.00am – 2.00pm and can be contacted on 01326 253639.

The Compass Making it even quicker for you to access the exact support you need, The Compass – set up following student feedback – is the go-to place to connect you to the exact service you need. It’s located in The Exchange at the Penryn Campus, and boasts well-trained staff, seven support rooms and 24-hour workspaces, The Compass is the place to go to find out who you need to speak to, to tackle any challenge. You can drop in any time or email [email protected].

Facilities at your fingertips

Sports Centre With state-of-the art equipment, a timetable of energising classes, and staff members that know their stuff, the Sports Centre at the Penryn Campus is one of the most up to date fitness centres around. From spinning and yoga, to weight lifting, whether you’re an absolute beginner or well practiced at hitting the treadmill, the Sports Centre offers memberships for all levels of use. Away from the Sports Centre, Penryn Campus has three running routes, an orienteering route, cycle hire facilities and a floodlit Multi Use Games Area available to hire for five-a-side football, tennis and other outdoor sports. You can join as a member, or just pay as you go. The Sports Centre is open Mondays - Fridays, 7.30am – 9.30pm, and weekends 9.00am – 6pm. Contact them by calling 01326 370770, emailing [email protected], visiting www.fxplus.ac.uk/sports, or following them on Twitter, @TremoughSports.

Reprographics Department Printing, copying and last minute essay binding – the Reprographics Department is on hand for all of your printing needs. With facilities to print from A4 to A0 and in both black and white and in colour, as well as lamination, overhead acetates and paper sales, it’ll become your one-stop-shop for everything paper and printing. When the time to bind those essays comes round, make sure that you’ve booked in your slot, as it tends to get very busy.


The Reprographics Department is open Mondays - Fridays, 9.00am – 5.00pm and can be contacted at the Penryn Campus on 01326 370762, or at the Falmouth Campus on 01326 370737. Email [email protected], or visit www.fxplus.ac.uk/study/repographics.

Penryn Campus Shop Everyday groceries, stocking up on stationary or even grabbing some chewing gum to break a note for the bus; the Penryn Campus Shop is a handy spot for all your essentials. Sat between The Stannary and the Media Centre, you can drop in on your way to lectures, grab last-minute ingredients or even make use of the cash-back service when you spend £3 or more. The shop is open during term time Mondays - Fridays, 8.00am – 10.00pm, and on weekends, 10.00am – 8.00pm.

Library The Library is going to play a big part in your life for the next couple of years, so it’s important to get to grips with what they have to offer you. As well as reams of books to get your hands on, they also have a huge bank of electronic resources, from journals and mp3s, to online streaming right at your fingertips. To help make sure you’re getting the most out of the Library, members of staff are there to give you all the advice you need. You can find out more at [email protected].

The Performance Centre Even if you’re not studying Performing Arts, you can benefit from taking in the lively calendar of events held at The Performance Centre. With everything from contemporary dance and cutting-edge theatre, to gigs and keynote speakers, you’re bound to find something to inspire and entertain you. What’s more, if you’re a music student you can book into private practice rooms and even store your valuable equipment safely in the Centre. Find out more at www.falmouth.ac.uk/facilities/performance-centre.

IT Services A corrupted file on hand-in day is a nightmare, but it does happen. Our professional IT Services team, based at the Penryn Campus is here to help do battle with all your digital gremlins. Whether you’re on or off campus, using the university machines or your own laptop, the team offers help and advice, from device syncing, to WiFi accessibility and repairs, so you can focus on getting your work done and handed in on time. You can contact IT Support on 01326 213822, or email [email protected].


Day to Day

There’s too much hubbub in your flat to concentrate and you fancy a change of space. So why not head to the Library at The Exchange at the Penryn Campus? With individual study rooms open 24 hours a day, the Library is the perfect place to tuck yourself away and really get your head down.

What’s more, if you need a place to meet up with other students to discuss group projects or practice presentations, meeting rooms are available to book in advance.

Eating and Drinking

The Lower Stannary Restaurant Grabbing a Fairtrade coffee before morning lectures. Sampling an exotic dish from the International Kitchen at lunchtime. Filling up on a wholesome meal in the evening when you can’t quite face cooking. Whatever you use it for, The Stannary at the Penryn Campus is open Mondays - Fridays, 7.50am – 3.00pm, and for evening meals during term time, 5.00pm – 6.30pm.

The Stannary Bar An ideal spot to meet up with coursemates, grab a drink between lectures or relax with friends over a game of pool, The Stannary Bar is open every day and evening during term time, and has a range of gigs and events to ensure your social calendar is jam packed. Keep your eyes open for posters letting you know what’s on.

Koofi Available for snacks, barista-made coffees and even a pizza order and collection service, Koofi at the Penryn Campus is a sociable space to hang out with friends, use the Wifi, or grab a snack between lectures. Open during term time Mondays - Fridays, 8.00am – 8.00pm, and weekends 12.00 – 7.00pm.

ESI Café At the top of the hill at the Penryn Campus, ESI Café is a quiet space ideal to escape the hustle and bustle for quiet group work, or to grab a Fairtrade coffee, fresh soup or snack to keep you going. It’s open Mondays - Fridays, 9.00am – 3.00pm.

Coffee Cart at The Exchange Grab a quick pick me up on the way to the Library. The Coffee Cart, serving barista coffee, is open Mondays - Fridays 8.30am – 2.30pm.

Falmouth Campus Refectory Serving hot lunches, fresh sandwiches and baguettes, toasted paninis, hot and cold drinks, plus beer and wine.


Packing Up, Moving On:

Leaving Tuke House

Signing the accommodation agreement at the start of your first term means that you have agreed to pay your rent for the duration of the academic year. If events crop up that mean you have to leave Tuke House before this agreement runs out, you are still required to pay these fees.

In some cases, a replacement student can be found to take over your room. This has to be someone we deem suitable; they can’t have been expelled by us previously, nor can they be someone already living in our accommodation. They also need to have references to back up their suitability.

If you’re considering leaving, we suggest you make an appointment with one of the Accommodation Services team members in the first instance, so they can discuss this with you. Check the residences regulations for details.

Withdrawing or interrupting studies Withdrawing from university or interrupting your studies resulting in you moving out, will mean you have to pay an early leaving fee of £110. This fee needs to be submitted alongside these forms:

• AReleaseFormfromtheRegistryDepartment/ASU.

• ARequesttoVacateformfromtheAccommodation Office.

If you know the date you’re leaving, you should make the Accommodation Office aware. This will give them time to make sure they’ve received all of the right paperwork, as well as arranging a date to check your room for damages before you leave.

Leaving procedures, advice on your accommodation agreement and handing over your keys. Here’s everything you need to know about leaving Tuke House…


You’ll then have to fill out a ‘Request to Vacate’ form, which is available from the Accommodation Office. Once this is filled out, the Accommodation Services team will consider your request and send a written notification about whether it has been rejected or accepted. This will be sent to your term time address.

On moving out, please make sure you return both your keys and entry cards to the Site Supervisor in the Site Office at Tuke House. If you’ve lost them you’ll be liable to pay a fine, and if you forget to let us know, you could even be liable for paying rent until we’ve been informed that you’ve mislaid them. It’s best to be honest so you don’t end up getting caught out.

End of contract When it’s officially time to leave at the end of summer term, you need to have packed, cleaned and moved out of your flat by 10.00am on the date stated on your accommodation agreement. Once this date has arrived, there’s no space for the storage of your things, so please make sure you’ve arranged for them to be picked up.

If you do have any items that need to be stored, you can find information about local companies that provide this service at the Accommodation Office.

Your mail You’ll need to contact the Post Office about redirecting your mail to your new address as we can’t do that for you and any mail sent here once you move out will be returned to the sender.

Spick and span When you leave, make sure your room is left in the same clean and tidy state you found it in. All rubbish needs to be taken to the communal bins, including any packaging materials flatmates may have left behind. If rubbish is found in your flat, or if it requires cleaning, we have to issue you a charge.

Any items left in your rooms that we deem to be of small value will be disposed of. This could mean you have to pay for removal and disposal costs – so make doubly sure that you’ve checked your space before you leave.

We value your opinions, so if you have a complaint or a suggestion then please let us know. It really helps us to improve our services, so that we can develop what we offer to other students like you.

Private sector accommodation Our Private Sector Liaison Officer arranges information sessions, to give you a headstart on looking for private sector accommodation in your second year. You can book an appointment with our Private Sector Liaison Officer to discuss your options. We’ll give you more information on all of this in your first term here. There’s also a list of private sector accommodation available on our website: www.fxplus.ac.uk/live.

Staying on over the summer If you want to extend your stay in Tuke House over the summer months this may be possible, depending on availability, but it may mean moving into a different room, or a different flat or residence. You can apply to the Accommodation Services team nearer the time.


Got It Covered:

FAQs

Before you get here

What do I need to bring? We provide you with all the essential furniture: a double bed, mattress protector, wardrobe, desk, shelves, chest of drawers, blinds, desk light, curtains and a bin. You’ll have to bring all your bedding with you (including pillows), as well as cooking utensils and crockery. Rugs, cushions and those all-important photos of your friends back home will make your space your own so don’t forget them!

Should I buy everything before I arrive? Bring the bare essentials with you and then buy other bits when you arrive. So you don’t end up with five potato mashers, it might be worth having a chat with your flatmates once they’ve all arrived. You can then decide who provides what for the flat, or share the costs. There are also a limited number of starter packs available from the shop at the Penryn Campus.

How many people will I be sharing the flat with? Most of the flats in Tuke House contain five students. If you’re in one of our adapted flats, you’ll be sharing with two others.

What will my room look like? All our rooms are single occupancy. The rooms are all standard size and fit a single bed, bedside cabinet, wardrobe and an en suite bathroom with a shower, washbasin, toilet and cabinet to store all of your toiletries.

Can I get in touch with other students before I get there? Absolutely. We encourage you to make contact through our Accommodation Services Facebook and Twitter accounts, please see p58 for details. You’ll also receive an invitation from the student mentors to your course specific Facebook page, where you can chat to your future coursemates.

Where do I pick up my keys? You can pick your keys up from the Site Office at Tuke House on your designated moving in day.

From the excitement of moving in day, to packing up your boxes at the end of the summer term, a handful of common questions usually crop up during students’ time with us. So here are a few answers…


Can I change the dates on my accommodation agreement? If you have any questions concerning dates or any part of the accommodation agreement, please contact Accommodation Services.

How do I pay for accommodation? Your rent is due on or before the first day of term, so make sure you’re prepared. A member of the Finance Team will be on hand on moving in day to deal with any questions and to take payment of tuition fees and rent. Payments for your deposit and accommodation fees should be made online at http://paymentportal.falmouth.ac.uk or by phone on 01326 253607. If you’re paying by cheque, please make it out to Falmouth Exeter Plus, with your student ID number and name written clearly on the back. See p38 for more information on finances, or visit our website for detailed information on payment amounts and due dates, www.fxplus.ac.uk/live.

When you’re here

Do I need to move my things out over the holidays? No. You don’t need to worry about moving your things out of your flat over Christmas or Easter, your accommodation agreement covers these breaks.

Do I need a TV licence? If you bring your own television with you, or will be watching TV over the internet, then yes.

What about my car? There are only nine car parking spaces available at Tuke House and any disabled students will get priority when these spaces are allocated. If a space is available, we ask you to apply

for one by contacting the Site Supervisor after the 25 September. More information about parking is available on p19 .

What about smoking? There’s no smoking in the buildings at Tuke House. Please use the designated smoking areas outside.

Do I have a phone in my room? Each room has a telephone and a data point. Internal calls are free, but for external calls you’ll need to buy a phone card from one of the local shops.

What happens if I want to move rooms? You’ll need to wait at least two weeks from your moving in date until any requests for moving can be considered. In the meantime, if things aren’t going to plan and you’re unhappy, contact the Accommodation Services team to make them aware of any issues.

Can I bring a pet? No pets are allowed in Tuke House. Not even goldfish, sorry. We only allow animals in accommodation if they’re assisting a disabled person. If this concerns you, please contact us before you arrive.

Are there part-time jobs available? Falmouth is crammed full of vibrant cafés, shops and bars that are often looking for part-time workers. What’s more, on campus, Student Services and facilities like The Stannary Bar, and Penryn Campus Student Shop often employ students. The Careers Service can provide more information on 01326 253735.


Day to Day

Whether it’s a dealing with a creaking door, finding out where to recycle your cans, or advice on who to speak to about deadline stress, The Compass, located in The Exchange Building at the Penryn Campus, is the go-to place for all of your student and accommodation-based queries.

As a specialist hub for all Falmouth University services, The Compass will be able to lead you in the right direction and connect you to the right people. It’s been developed from previous students’ feedback so should cover pretty much whatever you’re looking for. It’s there to save valuable time and make it easier for you to get the answers that you need.

You can get in touch by emailing the [email protected]


Key Contacts

Site Supervisor For your day to day queries and concerns about living in Tuke House, you can contact the Site Supervisor at the Site Office.

T: 01326 319149 E: [email protected]

Site Office: Tuke House, Quarry Hill, Falmouth, Cornwall, TR11 2EA.

Site Office opening times: Mondays — Fridays 1.00pm — 5.00pm.

9.00am — 1.00pm, you can contact the Site Supervisor on 01326 319149, or 07876 217069.

Please note that Tuke House is not staffed in the evenings after 5.00pm or over the weekends.

The Facilities Services Manager South West The Facilities Services Manager South West, based in Plymouth, has overall responsibility for Tuke House.

T: 0800 083 9283

Sanctuary Management Services: Leat House, Tavistock Road, Roborough, Plymouth, PL6 TBD

Accommodation Services

Oliver Lane Accommodation Services Manager

Richard Wilkins Private Sector Liaison Officer

Robyn Chesterman Accommodation Office Manager

Teresa Smith Accommodation Officer

Claire Rolfe Accommodation Officer

From queries about your contract, to advising on any problems or disputes concerning your living arrangements, Accommodation Services, also referred to as the Accommodation Office, are on hand for all of your accommodation needs. We’re here to help you get the most out of your time living and studying in Falmouth.

T: 01326 253639 E: [email protected] Twitter: @FalmouthUoELive Facebook: Falmouth & Exeter Student Accommodation Office

Got a blocked sink that needs sorting? Need advice on managing your money? Or just want a friendly face to chat through a problem? Here’s a helpful at-a-glance guide to who’s who so you know the best team to contact with your questions about student living and accommodation.


Resident Assistant Resident Assistants live on site and act as point of contact between you – the resident – and the Accommodation Services team Not sure who you need to speak to? Your Resident Assistant can point you in the right direction to find the person who’ll help with a specific issue or concern.

T: 07880 827449

Maintenance From leaking taps to squeaky doors, report your maintenance issues at Tuke House to the Site Office.

E: [email protected]

Glasney Lodge

Gill Maliska Out of Hours Manager

James Lowe Out of Hours Manager

Open 24 hours a day, seven days a week, to deal with Glasney Student Village residents’ enquiries and concerns around the clock. Tuke House residents can also contact Glasney Lodge for out of hours support and advice.

T: 01326 253503

Student Support Services Got a question or concern related to student welfare, disability, counselling or health services? Student Support is your first port of call for support on student welfare, Accessibility Services – for advocacy and support for any type of disability, Counselling Services – for confidential sessions with qualified counsellors, and links to Health Services – for help and advice on registering with a local GP practice.

Penryn Campus, 1st Floor, The Annex: T: 01326 370460

Falmouth Campus, Kathmor: T: 01326 213735 E: [email protected]

The Compass Need help or advice on an academic or personal issue, big or small? From health and wellbeing, to money matters or planning your future, The Compass will connect you with the right services and the right people to talk to.

T: 01326 371848 E: thecompass@ fxplus.ac.uk

Libraries For research, coursework and inspiration, the libraries on both campuses have a wide range of books, journals, online resources, DVDs, archives and special collections for your study needs.

Penryn Campus: T: 01326 370441

Falmouth Campus: T: 01326 213815 E: [email protected]

IT For IT support and your day to day IT needs, including internet connection issues, plus laptop clinics and laptop loans, IT Services are here to help.

T: 01326 213822 E: servicedesk@ fxplus.ac.uk

Dyslexia Skills For voluntary dyslexia tests for every new student, plus support during your studies and skills to aid your learning, contact the Dyslexia Skills team.



ASK For support with essay writing, managing your dissertation, giving presentations or revision strategies, ASK advisors provide one-to-one guidance and information on all aspects of academic study and skills.


Chaplaincy Whether you already belong to a faith group or not, you can connect with our team of friendly volunteers and like-minded people in the wider community via our multi-faith Chaplaincy service.

T: 01326 370744 E: rebecca.barber@ fxplus.ac.uk

FXU The Students’ Union for University of Exeter (Cornwall Campus) and Falmouth University students, the FXU is about getting your student voice heard. Looking to get involved with clubs, societies or volunteering? Need expert advice on funding, benefits, housing, employment, or institutional or academic issues? Get in touch with FXU.

Penryn Campus: T: 01326 255861

Falmouth Campus: T: 01326 213742 E: [email protected]

Local police To report crime or suspicious behaviour, you can contact the local police.

Dial 101

This Information Booklet is available in large print. Please contact the Accommodation Office on 01326 253639 for a copy.

UK CODE OF PRACTICE – Falmouth Exeter Plus has signed the Universities UK Code of Practice and has achieved compliance with this code, which promotes best practice over a range of management activities in student residences. The full code can be viewed at www.universitiesuk.ac.uk/acop

This document is correct at time of publication but may be subject to change.

fxplus.ac.uk/live

Student Accommodation in Falmouth & Penryn01 2013 — 2014 … · 2018-10-18 · Student...

Documents

Transcript of Student Accommodation in Falmouth & Penryn01 2013 — 2014 … · 2018-10-18 · Student...