Student Accommodation in Falmouth & Penryn01 2013 — 2014 ... · in Glasney Student Village is...

01Student Accommodation in Falmouth & Penryn 2013 — 2014

Make Glasney Student Village Your Home

02 Welcome to Glasney Student Village

Moving. Settling. Exploring. Discovering. Socialising. Living. Laughing. Studying. Learning. Working. Playing. Cooking. Entertaining. Cleaning. Sharing. Growing. Leaving. Remembering. Smiling. This year is going to be very special for you and feeling at home in Glasney Student Village is going to form an important part of it.

This Residents’ Handbook is your companion to every aspect of living here. Packed full of information and advice, it covers everything you need to know about how to settle in and make the most of your new home: answering your questions and pointing you in the direction of who to contact for more information.

To help you find what you’re looking for, the Handbook is organised into four sections covering the important things you need to know about while you’re here, from moving in to moving out, and everything in between.

Got a question? Got it Covered (p53) answers the questions that frequently crop up about your accommodation. Can’t find what you’re looking for? From fixing a leaky tap, to advice on managing your money, Key Contacts (p56) is your at-a-glance guide to who to ask and where to go for more information.

Welcome to Glasney Student Village

03 Student Accommodation in Falmouth & Penryn

Contents

Moving in to Your New Home

p06 Those First Few Weeks p08 Here to Help: Support for Students p10 Setting Up and Settling In: General Information

Living in Your New Home

p16 Think Smart p18 Making Life Easier: Residential Facilities and Services p22 Safety First: Health, Safety, Fire, Emergencies and Security p28 Staying On Top of It All: Upkeep and Repairs

What You Need to Know About Your New Home

p33 On the Right Track p35 Money Matters: Finance and Accommodation Charges p38 In the Contract: Your Contractual Obligations

Around and About Your New Home

p44 A Day in the Life of a Glasney Student Village Resident p46 Helping Hands: Facilities and Services p51 Packing Up, Moving On: Leaving Glasney Student Village p53 Got it Covered: FAQs p56 Key Contacts: Your At-A-Glance Guide

In my first year I was in Glasney Student Village and it was brilliant. Living on campus means everything is at your fingertips – from the 24 hour library, to the shop and the gym. I loved living there because there was always someone around and you have access to whatever you want, whenever you want it. Harry Bartlett – Falmouth University student

04 Moving in to Your New Home

Moving in to Your New Home

Student Accommodation in Falmouth & Penryn 05

Make a plan for your first few days. Freshers’ week will be packed full of things to see and do to help you discover what Falmouth’s got to offer.


The first few hours in your student accommodation can feel daunting. Getting your bearings takes a while and the moments before you meet your new flatmates can have your stomach flipping. But take things one step at a time; before you know it the butterflies will vanish and you’ll feel right at home...

Settle in

Unpack a few things first. Put up some of your favourite posters and photos on the board in your room, pop the book you’re reading by your bed, fire up your laptop and play that tune you’ve been listening to lately. It’ll feel like your own space in no time.

Open up

When it comes to meeting people don’t shut yourself away. You also don’t have to sit in the kitchen and wait. Just listen to what’s going on around you and say hello if you hear someone walking past your room. They’ll be feeling just like you and starting a conversation is the best way to break the ice.

Make a plan

Take a look through everything you’ve been given and make a plan for your first few days. Freshers’ weeks will be packed full of things to see and do and the FXU – Falmouth & Exeter Students’ Union – is always on hand to help you discover what Falmouth’s got to offer. The Freshers’ Fair is a great way to meet people and think about any clubs you might want to join – why not arrange a time to check it out with your flatmates?

Those First Few WeeksYou’ve made it. Boxes lie scattered. Bare walls stare back at you. Doors open, bags thump down, there’s clattering, chattering – is that a kettle boiling? Welcome to your new home.


Turn the unfamiliar around

Get to know where you live. Where’s the kitchen, the bathroom, even the plug sockets? How does the TV work and what’s right outside? Once you know where a few things are in the flat, along with what’s on your doorstep, you’ll begin to feel more comfortable. Plus you can help anyone else who arrives after you.

Get together

Why not organise a flat meal on your first evening? Arrange to head out together and find out where the nearest shops are. Falmouth’s got a great selection of delis, grocers and bakers to explore. If you’re all tired out after the move, maybe get a takeaway to share. Relaxing together over a meal is a great way to start getting to know each other.

Day to Day

Settling into your new home can be fun, exciting and nerve-wracking all at once. Get the basics right and you’ll feel at home in no time.

• Havesomefoodanddrinksuppliesonhand to share with your new flatmates. It’ll help break the ice – and they might return the favour in the future.

• Starttheyearoffonagoodfootingbybeing mindful of noise at all times and keeping your music and chatter down to a reasonable level after 11.30pm. Your neighbours might want to get an early night before their first lectures.

• Ifyouhaveanissuewithaflatmate– whether it’s disappearing cheese, or dishes that seem to be piling higher – discuss things calmly together to avoid misunderstandings.

• Ifyou’reunsureofanythingorneedadvice on an issue, the Accommodation Services team is on hand to help.

I had a brilliant experience of living in student accommodation. There was an amazing group of people and it was very sociable. The advice I’d give to students moving in is: don’t be scared! I was, but as soon as I arrived, I felt like I was home. Nina Band - Falmouth University student


Residents’ support and welfare

If you have any issues or concerns about your welfare, or the welfare of those around you, the Accommodation Services team, Residences Team and Student Support Services are on hand to help. We provide advice and support – referring issues to the relevant people where necessary.

Glasney Lodge

The first port of call for all residents in Glasney Student Village is Glasney Lodge. No problem is too big or too small – from homesickness to noisy neighbours. Or just drop by for a chat. See p56 for contact details.

Accommodation Services team

The Accommodation Services team is on hand to support you during your stay in Glasney Student Village. You’ll find more information about the team in the information pack in your kitchen. If you have any concerns while living here, the Accommodation Services team should be able to help, or will put you in touch with the relevant services to sort out any issues. We also deal with your contract. The Accommodation Services team can help with everything from queries about your contract, to moving rooms.

Moving somewhere new is exciting, but it always takes some time to adjust – especially if it’s your first time living away from home. That’s why there’s plenty of support on hand. We’re here to help in all sorts of ways, so you get the most out of living in Glasney Student Village...

Here to Help:

Support for Students at Glasney Student Village


Residences Team

Members of the Residences Team are available in Glasney Lodge around the clock – 24 hours a day, 365 days a year (barring unforeseen circumstances) – to deal with your enquiries or problems, including the day to day running of the residences.

Welcome inductions

Before you arrive, you’ll have completed an online induction. These are designed to help you get the most out of your time in Glasney Student Village and contain important information introducing you to the residences and the services available to you. Information in the induction includes:

• AnintroductiontotheAccommodationServices team and the Student Support Services team.

• Adviceonlivinginasharedflat–especially if it’s your first time living away from home.

• Whotocontactifsomethinggoeswrong, or in case of emergency.

•Whattodoifthere’safire.

• Informationonstayingsafe,withadvice from the local police and fire brigade.

Your induction forms part of the terms and conditions of your stay, so it’s really important you make sure you fully understand everything in the induction before completing it. The Accommodation Services team will be able to help with any queries.

Keeping up to date

You’ll find an information board in your kitchen – this is where we post essential bits of information throughout the year. We also produce a regular newsletter to keep you up to date. You can also check details of your contract and revisit the online induction on our website, www.fxplus.ac.uk/live.

Supporting your needs

Additional support is available from Student Support Services, including:

• LivingSupportTeam,providingwelfareand pastoral support.

• AccessibilityServices,offeringadvocacy and support for any type of disability, including drop in sessions and out of hours support.

• CounsellingServices,holdingconfidential sessions with our qualified counsellors.

• Multi-faithChaplaincy,connectingyouwith our team of friendly volunteers and like-minded people in the wider community – whatever your faith.

• LinkstoHealthServices,providing help and advice on registering with a local GP practice.

For more information on these services, see p56.


Before you try to cram anything else into your bulging boxes and suitcases, take a look at what’s provided already in your new home. Avoid moving in pitfalls, navigate smoothly through your first day and land on your feet, so you can get stuck in to enjoying life in your new home. Here’s some of the basic info you’ll need to keep moving in hassle-free.

Arriving at your accommodation

You’ll have a different move in weekend depending on whether you’re a student with the University of Exeter (Penryn Campus) or Falmouth University.

As part of your induction, you’ll be asked to complete e-Arrivals, where you’ll be able to select a date and time slot for your arrival. More information on the arrival process is covered in your online induction. Arrival dates and time slots will be available to view on our website www.fxplus.ac.uk/live.

Setting Up and Settling In:

General InformationMoving in day is here. You’ve stacked up boxes ready to pack into the car. If you sit on your suitcase, you can do up the zip – almost. There’s just one more thing you wanted to pack, if only you could squeeze it in...

Getting familiar with the basics will help you get set up and settled in.


We appreciate that it may not always be possible to arrive at your chosen time, however please do try to keep to your allocated slot in order to help keep things running as smoothly as possible. If you arrive early or late, the staff and students on site will show you where to go. We’ll do our best to get you moved in as soon as possible, but ask for your patience – moving in days are one of the busiest times of the year. Make sure you leave plenty of time for your journey; the roads into Cornwall can get very busy during the summer months.

Information Each flat has an information pack with all the important things you need to know about living in Glasney Student Village – you’ll find this in the kitchen when you move in and you should refer to it throughout your stay. It includes a copy of this Handbook, your accommodation agreement, and regulations for the University of Exeter and Falmouth University, as well as copies of our standard forms, details of Endsleigh Block Halls insurance, information on all Student Support Services and other services available to you in and around Falmouth and on campus.

Study bedrooms All rooms are en suite; facilities include a shower cubicle, toilet, wash basin and cabinet. All rooms have a desk, telephone, safe and WiFi internet access. Most of the rooms have a double bed, however there are 27 ensuite rooms with single beds for students with a range of disabilities, charged at the same rate. These can also be allocated to students without disabilities. There are also a number of shared occupancy rooms. If you’ve been allocated a room with a single bed or a shared room, we’ll let you know in the accommodation offer, before you accept your accommodation agreement.

Communal areas The communal areas consist of a kitchen/diner with two fridge freezers, an iron and ironing board, oven, hob, microwave, water heater/kettle, TV, DVD player, table, chairs and a notice board.

Internet access Internet access is provided at no additional cost throughout the academic year, with access to both wireless and wired internet connections in your room. You’ll find information about how to register and access your internet connection in your online induction. If you’ve got any queries about getting set up, contact the IT Helpdesk on 01326 213822.

IT Services are responsible for the network connection to your machine. Please report any suspected network/socket problems to IT Services.


Telephones A telephone is provided in each bedroom with free incoming and internal calls.

To dial internally you usually dial the last four digits of the number – these calls are free. To make external calls, dial ‘9’ before the area code and number. You can buy phone cards to make external calls from the Penryn Campus Shop. All phones are checked before your arrival. However, if your phone is faulty, please advise the Residences Team at Glasney Lodge. You’ll find your phone number clearly displayed on the phone itself.

TV licences If you’re bringing your own TV for your bedroom or using the internet to access TV programmes, you’ll need to purchase an individual TV licence. If you receive any letters from the TV Licensing Department relating to previous tenants, you should return them along with a note stating that you’re a new resident and that you either have a licence, or do not need one. Please be aware that failure to have a current TV licence could lead to prosecution.

Memory Jog

Important things to remember to make your move go smoothly…

What you’ll find Your room comes complete with all the basics; a wardrobe, desk, chest of drawers, wall-mounted heater, bed (double, single or bunk), curtains, desk, safe, light and a bin, so you don’t need to worry about bringing any of these bits with you.

What you’ll need We provide the bed and a mattress protector, but you need to bring the bedding: pillows, duvets and covers. You’ll also need to come armed with cooking utensils, tea towels and plates to stock up your kitchen. Don’t forget the tin opener. You may want to speak to your flatmates to see if you can club together for the essentials when you arrive.

Have you checked your inventory? It’s important you remember to check and sign your inventory forms for damages and missing items. There’s one for the communal area and one for your own study bedroom. Complete the form for your room as soon as you arrive, and return it to Glasney Lodge within 48 hours. You and your flatmates have five working days to agree on, sign and return your kitchen inventory. Be as precise as you can. You don’t want to get caught out for someone else’s mistakes.

If you’ve got any questions about your room, you can contact Glasney Lodge on 01326 253503.


Getting to know the basics

Buses Penryn Campus operates a Green Transport Policy. There’s a free bus service from Penryn Campus to Asda. A regular bus service runs from Penryn Campus, through Penryn town into Falmouth, which takes about half an hour. Find out more at www.cornwall.gov.uk/buses.

Storage There isn’t any storage space in residences for packing boxes or large pieces of equipment. Once you’ve unpacked, get rid of all your cardboard boxes (or boxes made of combustible materials) in the bins at the residence. There isn’t any storage for things sent in advance, so if you’re not planning to bring everything with you on moving in day (you might be an international student sending items from overseas), please arrange for your belongings to be delivered after – and not before – you move in.

No smoking policy England’s public places smoking ban came into effect on 1 July 2007. Since then, we’ve had a strict no smoking policy in all our owned or managed accommodation, including Glasney Student Village. The ban applies to all internal areas of the flats, including the study bedrooms, bathrooms and communal kitchens, and within five metres of the external areas of the flats. It’s the responsibility of all our employees to ensure that these policies and guidelines are followed.

Breaking the smoking ban is a criminal offence under UK law. Fines for breaching the smoking ban range between £100 and £2,500 and a prison sentence

Moving rooms You’ll find full details about moving rooms in your residence regulations. You can contact the Accommodation Services team with any issues. We usually request that you wait at least two weeks from your moving in date in order to settle in. After this date requests for moving will be considered. You should be aware that a £40 administration cost applies to moving rooms. We cannot guarantee that you will be able to move rooms and we will assess any request on a case-by-case basis.

Furniture Moving, removing or bringing in furniture isn’t allowed and – for obvious reasons – you’re not permitted to make any alterations to the property. If you do, you’ll be charged for the removal, replacement, repair or disposal of the furniture or damage to the flat.

Animals Apart from guide dogs, pets and birds aren’t allowed to be kept in the residences – and feeding any birds or animals in the residences or on the premises isn’t permitted.


Council tax The vast majority of full-time students are exempt from council tax (which includes the vacations too). The Student Records team sends an exemption certificate to the local authorities at the beginning of the new academic year. Part-time students aren’t exempt. If you’re receiving state benefits, Cornwall Council can give you advice regarding exemption.

Registering to vote While you’re living in Glasney Student Village, the Student Records team will pass your information on to Cornwall Council, so you will be eligible to vote. In case an election takes place during a vacation, we recommend registering at your home address too.

Data protection Personal information held about you is protected by the Data Protection Act 1998. This means that we only hold information about you that’s relevant to allocating and managing your residence, as well as managing university facilities. Any information provided to us will be treated confidentially and only used for appropriate management purposes.

We’ll only disclose personal information about you to our staff on a need-to-know basis. We don’t communicate with students’ parents or agents without the student’s written authority except as permitted by the Data Protection Act. This is usually only in very serious circumstances. We’re sometimes contacted by private landlords for references and are asked to provide information on your suitability as a

tenant. This information is often regarding damage to property, anti-social behaviour, rent arrears, etc. We have to be accurate, but we’ll only pass this information on with your authorisation.

Complaints procedure We hope that you’ll be happy with services you receive from our staff and enjoy your stay in Glasney Student Village. However, if you feel that the service hasn’t met your expectations, there is a complaints procedure in place. In the first instance, you should contact a member of staff from the Accommodation Services or Residences Teams.

Noisy neighbours? Want to move rooms? Want to ask about a fine? If you’ve got a query related to your accommodation agreement, contact the Accommodation Services team. We value your opinions, they help us plan for the future and continually develop our services, so please do get in touch. More information is available with the information in your flat, from Glasney Lodge, or on our website: www.fxplus.ac.uk/live.

15 Living in Your New Home

Living in Your New Home


Living in residences is a great opportunity to become more independent, as well as becoming part of a community. You’ll have more freedom, and more responsibilities too.

Doing your fair share

Putting together a system to cope with day to day responsibilities – like taking out the rubbish and doing the washing-up – will help you to keep on top of it all. Dividing up the chores between you means everyone does their fair share, leaving you more time to enjoy the fun parts of communal living.

Think SmartStudent life is all about balance. Getting to grips with your new home life, while dividing your time between lectures and having fun can be a challenge. But apply a bit of smart thinking and you’re sure to come out on top...


Being considerate

Being mindful of noise levels around your neighbours and flatmates at all times and remembering to turn the volume down after 11.30pm will make for a more enjoyable home life all round (think how you’d feel if you were trying to revise for that big exam or up late on a coursework deadline, and all you could hear was a thumping bass from next door). If you play a musical instrument, why not make use of the practice rooms at the Performance Centre? You can play to your heart’s content, without having to worry about disturbing your flatmates, and it’s a good opportunity to meet up with other musicians too.

Keeping the peace

Making new friends and meeting new people is one of the pleasures of living in residences, but inevitably not everyone will get on all of the time. Tensions can rise, nerves can get frazzled – especially with the pressures of coursework and exams – and personalities can clash from time to time. Good communication and being prepared to talk about any problems before they bubble up to boiling point will help nip potential disputes in the bud.

Living away from home gives you more freedom, as well as extra responsibilities, which set you up for when you live completely away. I lived with seven people and we had no problems really. We sorted a few things in a civilised manner. We had a bin rota. I learnt to make sure you stick to your weekly cash limit, keep your living space clean and get on with your flatmates. Rhodin Gruffydd - University of Exeter student


Keys and key fobs When you arrive, you’ll be given a key to your room and flat. The fob on your keyring will open doors that have fob (Salto) access. You should be aware that copying your key or lending your key to anyone, even your friends, is a breach of your accommodation agreement.

Lost keys If you lose your keys or key fob, you’ll need to report it to a member of the Residences Team straight away. You’ll be liable for paying the cost of a replacement key, which can be expensive if the locks need to be changed. Take care and look after your keys. That way, you’ll avoid having to pay for a replacement.

Post Your post will be delivered directly to your flat (or in some cases the letterbox for your flat). Parcels will be delivered to Glasney Lodge Post Room. To avoid having post returned to sender, make sure post is labelled with your correct, full address, including your full name, exact flat address and postal address, as below:

Your Full Name, Block, Flat, Room Number, Glasney View or Glasney Parc, Glasney Student Village, Penryn Campus, Treliever Road, Penryn, Cornwall, TR10 9EZ.

Making Life Easier:

Residential Services and FacilitiesWhether it’s keeping your flat spick and span, knowing where to do your washing, or taking out the rubbish – here’s everything you need to make life a little easier...


Redirecting post Before you move out of your flat, you’ll need to make arrangements with the Post Office for your post to be forwarded to your new address. The Residences Team doesn’t deal with redirecting post. Post will be marked ‘Return to Sender’ and sent back to the Post Office if you’re no longer living at the residence.

Doing your laundry You can use the new, state-of-the-art card-operated Circuit launderettes to do your washing on site. They include TVs and a place to sit, while you wait for your washing to finish. You can even check online when machines are available. The launderettes are open 24 hours a day seven days a week.

Storing your bike You can store your bike in the cycle sheds or on the bike hoops, which you’ll find dotted around outside the residences. For health and safety reasons, you can’t store your bike anywhere inside the residences. When you move out, make sure you take your bike with you. At the end of the year, any bikes that haven’t been removed will be disposed of at the owner’s expense.

Parking There’s excellent subsidised transport available to you as a student studying at Falmouth or Penryn, so bringing your car isn’t a necessity. The current car parking regulations are under review. If you’d like more information on parking regulations, clamping fees, fines and current parking charges, email [email protected].

Day to Day

Keeping your flat clean and tidy…

It’s up to you and your flatmates to keep your accommodation clean and tidy. Getting into good habits when it comes to tidying up after yourself will help you to keep on top of things.

To avoid spillages, cover food when you put it in the microwave – you can use a plate or bowl as a covering to stop splatters. Remembering to regularly take out the rubbish will help keep your flat pong-free. Doing the washing up and putting away plates, cutlery and glasses will keep surfaces free for everyone to use – washing up left to fester is unhygienic and may even be removed. Removing hair from plugholes and shower drains will stop flooding. Flushing the toilet after every use will help stop calcium from building up in the bowl.

Want some pointers on keeping your bathroom and bedroom spick and span? Ask your cleaner. They’ll be happy to give you advice.

Cleaning When you move in, you’ll find a full schedule of what to expect from the Residences Team’s housekeeping staff, which will include who is responsible for what. We’ve summarised some of the main points for you here. For health and safety reasons, we’re not able to provide cleaning products for your personal use, so you and your flatmates will need to organise these.


Communal areas It’s up to you and your flatmates to keep communal areas clean and tidy. Members of the housekeeping staff are on hand to offer advice and support. In order to make sure everyone in your flat does their fair share, the Housekeeping Supervisor will give each flat a cleaning rota. If you run into any difficulties in managing your rota, the Housekeeping Supervisor will meet with flats to help iron out any problems, before it comes to your flat having to pay a cleaning fine. For students that fail to keep the communal areas clean, there is a three-stage disciplinary procedure in place.

Study bedrooms This is your domain, so it’s your responsibility. There will be termly maintenance inspections and if your room doesn’t meet acceptable standards you’ll be given advice on what you need to do. It’s up to you to keep the room and the furnishings in good condition, and not to move furniture from one room to another. Make sure you put up pictures and posters on the boards provided; any damage or marks caused by Blu Tack, nails, pins or tape will have to be paid for.

Inspections of communal areas and study bedrooms To make your flat a pleasant place to live, regular inspections will be carried out. This is to check that your flat’s communal areas and bedrooms meet reasonable standards of cleanliness. You’ll be given at least 24 hours notice before these inspections. If your flat falls short of acceptable levels, you’ll be advised on what you need to do before re-inspection.

If an inspection shows a breach of your accommodation agreement, you’ll normally be given reasonable opportunity to put things right.

If cleaners find that a flat is consistently inaccessible, or isn’t up to acceptable day to day standards of cleanliness, then a member of the housekeeping staff will issue a notice asking you to make improvements by a specific date, before any cleaning fines or charges are made.

If your flat isn’t up to standard by the time of the follow-up inspection, or breaches haven’t been addressed, the Residences Team will arrange to have the flat professionally cleaned, or put right faults, and the cost of the additional cleaning and any fines will be divided between you and your flatmates.

The same standards apply to study bedrooms and the cost of additional cleaning will be passed on to you if your study bedroom isn’t up to scratch. Details of charges will be available for you when you move in. See p40 for more info on damage and misconduct.

Inspections take place to keep up to date with any maintenance issues or damage that may not have been reported and to ensure consistent upkeep of the living areas for you and future residents. They’re also to ensure that our occupancy records are correct and that those who are contracted to be in residence are actually living there.


Rubbish and recycling

Recycling We actively promote recycling throughout the campus. You’ll find recycling bins for various materials provided in your kitchen. Make sure recyclable materials are clean before placing them in the appropriate bin – dirty or contaminated materials can’t be recycled. You’ll find a recycling point in each residence.

Taking out the rubbish You and your flatmates are responsible for taking out the rubbish from your bedrooms and kitchens. For health and safety reasons, sharp items such as razor blades, broken glass and needles mustn’t be placed in the bin. Ask a member of the Residence Team for advice on how to safely dispose of these items.

Put the rubbish bags from your flat in the large bins provided on the service road. Tie a knot in the bag and make sure you close the bin lid afterwards to avoid attracting seagulls or vermin. Avoid bursting bags and don’t overfill rubbish bags. To avoid nasty spillages, make sure nothing is leaking from the bags as you carry them through the building. Regularly taking out the rubbish will keep your flat clean and free from nasty smells.

Clearing litter Our ground staff works hard to keep litter to a minimum in the outdoor areas. For everyone’s benefit you’re asked to help keep the areas outside your residence pleasant by not dropping rubbish or cigarette butts and using the bins provided .

Snow and ice Ground staff has a policy to clear up the worst effects of ice, snow, leaves and algae on paths around Glasney Student Village. You’ll still need to take extra care when out and about in bad weather. If you have a disability and need extra help getting around in bad weather conditions, please let the Residences Team at Glasney Lodge know.

Energy management Get into good habits when it comes to energy management. Switching off lights, electrical appliances and heating when they’re not in use or when you’re not in the room will help keep your household energy efficient.

Memory Jog

Energy efficiency

Remember these tips for an energy efficient household…

• Cookingtogetherhelpssave on electricity used by the oven.

• Keepheaterstoalowbutcomfortablesetting.

• Avoidcoveringupheatersasthisstopsthe flow of hot air and uses up more energy – and it can damage the heater.

• Makesuretapsareturnedoffandnotdripping.

• Remembertoturnoffthelightswhenyou go out, and only switch lights on in rooms you’re using.


Fire and safety precautions

You’ll find notices of what to do in the event of fire prominently displayed in study bedrooms throughout Glasney Student Village. When the fire bells or sirens sound everyone is required to leave the building immediately and go to the designated assembly point. There’s information on the back of your bedroom door to tell you where the nearest assembly point for your block is.

Fire drills There’ll be a fire practice during the early part of the academic year. It’s essential that you take part in this for health and safety reasons. If it’s not carried out correctly, the drill will have to be repeated. When the alarm sounds, you must leave the building with due haste whether it’s a drill or not, otherwise you could face disciplinary action.

Fire alarm tests The fire alarms in each of the blocks in Glasney Student Village are tested weekly on a set day.

Monday: Glasney View A–F Tuesday: Glasney View G–L Wednesday: Glasney Parc A–F Thursday: Glasney Parc G–L Friday: Glasney Parc M–O and Glasney View M and N

The fire alarm will sound for approximately 10 seconds, you don’t need to evacuate or take any action for an alarm test, however if the alarm continues to sound. You must evacuate the building – even if it is on your test day.

Safety First:

Health, Safety, Fire, Emergencies and SecurityFrom what to do if there’s a fire, to keeping your precious belongings safe and sound – the nitty gritty of health and safety might not seem important now, but getting to grips with it could make all the difference down the line...


Weekly fire checks will be carried out in your block on the same day as the fire alarm tests. The checks include the inspection of all fire equipment, exit routes, exit signs and general health and safety-related matters. If your flat is in breach of any fire safety regulations you’ll be issued with a notice to rectify the situation (for example, to remove items blocking escape routes, advisory notices for misuse of fire equipment).

Accidental activation If the fire alarm is set off accidentally, you should still follow the normal evacuation procedure, but let a member of staff know that it’s a false alarm as soon as possible. Your main responsibility is to ensure your own safety.

Unclean cookers and grills, fire doors left propped open and lack of proper ventilation in communal areas are the most common causes of false fire alarms. As well as being a nuisance, it’s a criminal offence to tamper with fire equipment, which includes things like propping open fire doors. If you do, you could face criminal action or a fine of up to £5,000.

Assistance in an emergency If you have a disability that means you may require assistance during fire evacuations, you’ll need to let the Residences Team know before your arrival. We’ll arrange for a Personal Evacuation Plan to be drawn up and allocate you a suitable room. This is required even if your condition is temporary.

Details of any medical conditions or disabilities you declare in your application will be passed on to the Accessibility Services team who may contact you to request more details.

If you have hearing difficulties and need a visual alarm, you should contact the Accommodation Services team when accepting your accommodation agreement so that a suitable room can be allocated to you.

If there’s a change in your health during your stay – such as an injury that restricts your movement – which means you may need assistance in an emergency, you must let the Site Supervisor and the Accommodation Services know. This will allow us to carry out the required assessments and adjustments for your safety.

Your personal safety In the interest of safety, you’re expected to keep away from roof spaces, boiler houses and electrical switchgear rooms during your stay, and access to roofs, balconies, window ledges and fire escapes is not permitted, except in an emergency.

Fire equipment All flats are fitted with heat and fire detectors, fire alarms, fire extinguishers, fire blankets and door closers. You should familiarise yourself with how to use these in the event of fire. If any of this equipment is used or damaged, please let the Residences Team at Glasney Lodge know so that it can be replaced.


Your responsibilities For your safety and the safety and comfort of those around you, it’s important that you and your visitors stick to the fire, safety and security regulations. This means...

•Notproppingopenfiredoors.

•Notsmokinginresidences.

•Notcoveringupsensors.

•Notobstructingfireescaperoutes.

•Notdeliberatelysettingoffafalse fire alarm.

•Nottamperingwithfireequipment– this can also result in a charge, depending on the nature of the damage.

You should be aware these are all breaches of health and safety regulations, which could result in criminal action or a fine of up to £5,000. They are also breaches of your accommodation agreement (which could lead to your contract being terminated) and are considered serious offences under both universities’ disciplinary regulations. Be aware that statutory authorities, such as Fire Officers, have the right to access the residences and inspect your flat at any time without notice. You’re required by law to comply with their instructions. Failure to do so could lead to prosecution.

More information on fire, safety and security will be available for you on arrival, you’ll also receive advice at your induction and full details are provided in the information pack in your kitchen.

Fire hazards Please remember, smoking isn’t permitted in residences. There are designated smoking points on the main campus where you can smoke. If you smoke or have smoking paraphernalia in residences, you’ll face disciplinary action and a charge or fine. We’ll give you more information about this when you arrive and you’ll find full details in the information pack in your kitchen.

In the interest of safety, candles, incense sticks, nightlights, fireworks or any other items that may pose a fire risk aren’t permitted in residences and will be removed. Keep the fire door to the kitchen closed and make sure you keep the kitchen well ventilated while you’re cooking. Keep the walkways and hallways in the flats clear of obstructions. Any items left in corridors that are deemed to be a hazard will be removed and disposed of at the owner’s expense.

Emergencies and first aid In the case of a genuine emergency dial (9)999 for the Emergency Services from your bedroom phone. First aid is available at Glasney Lodge. In all cases of emergency, you should contact Glasney Lodge. You should register with a local GP at the earliest opportunity – they will be present on moving in weekend for registration. A Practice Nurse is available on campus during term time. Information on local surgeries and availability of the Practice Nurse are available from the Student Support Services team on 01326 370460.


Use common sense and don’t endanger the lives of others, only dial 999 if it’s a genuine emergency. False calls to the emergency services number can be traced and callers will be prosecuted. Please make sure you inform Glasney Lodge if you have had to call the emergency services.

Accidents and incidents We ask you to be vigilant on behalf of other residents, staff and visitors to Glasney Student Village – please report to Glasney Lodge any situations which could constitute a hazard. Any accidents within Glasney Student Village must be recorded on the AT1 - Accident, Incident, Disease Report Form. These are available at Glasney Lodge.

Memory Jog

What to do if you discover a fire

•Leavethebuildingbythenearest exit and go to the nearest assembly point. There’s information on the back of your bedroom door to tell you where the nearest assembly point is.

•Callthefirebrigade–remember to identify your residence by road and town:

Glasney Student Village, Penryn Campus, Treliever Road, Penryn, TR10 9EZ.

•Setoffthenearestfirealarmonyourway out of the building and warn students in nearby rooms if you can, but don’t put your own safety at risk.

Your security We want you to be safe and enjoy your time living in Glasney Student Village. Being security conscious will help to create a safer, more enjoyable environment for everyone.

You’re responsible for the security of items in your room. You and your flatmates share the collective responsibility for items in the communal areas. Getting into good habits when it comes to security means you’ll all be looking out for each other and protecting your precious belongings.

Study bedrooms could be potential targets for thieves. Shutting the windows, especially in ground floor rooms, and locking the door whenever you leave the bedroom unattended – even if you’re away for only a few minutes – are good habits to get in to. Your flat door should always be locked and bedroom and kitchen doors should be locked for security when you’re not using them. Remember not to leave cash and valuables visible on window sills. If you’re expecting friends round, don’t leave a note on your door saying you’ve popped out for 10 minutes – it’s an invitation to potential thieves by letting them know the flat is empty.


Be aware of ‘tailgating’ – people you don’t know following you into the flat – and don’t let strangers into the buildings. Door-to-door salesmen and the like aren’t permitted at any of the residences. Be prepared that members of staff may ask you for ID. All staff members will carry their own ID cards at all times.

Report any suspicions to a member of the Glasney Lodge team on 01326 253503 (internal 3503), or a member of the Residences Team or Campus Security. Campus Security is available 24 hours a day and can be contacted on 07768 557779. Occasionally, when there’s an emergency elsewhere on campus, there may be no reply, so please phone Glasney Lodge and they will contact reception on your behalf. Information about security and safety are included in your online induction.

Important numbers for your mobile:

— Glasney Lodge Team 01326 253503

— Campus Security 07768 557779

CCTV The residences have 24 hour CCTV coverage to ensure security. We follow the CCTV Code of Practice 2008 and we have policies in place to ensure full compliance with the Data Protection Act 1998.

Possessions insurance We have a basic insurance policy that covers your personal property in Glasney Student Village. It’s important that you check the limitations and exclusions of the policy to make sure that there’s enough cover in place for your individual requirements, especially if you’re bringing expensive items with you such as laptops or photography equipment. We can’t accept responsibility for loss, theft of, or damage to residents property, unless it’s caused by our own negligence or breach of contract.

I lived in halls for the first year; I found it great to meet people from other courses. The security was very good, I always felt very safe on campus. And also the rooms are very comfy and were by far the best halls I saw on an open day. Emma Ford – Falmouth University student


What’s covered? Whilst in your room, your possessions are covered from theft by Endsleigh Insurance Services Ltd. Log on to www.studentroomcover.co.uk to find out if you need to extend the cover for your valuable items like laptops, mp3 players, cameras, musical instruments, bikes and mobile phones. We strongly advise you to keep your valuables in the safe provided in your room. You can find full details of the insurance cover provided, and get quotes to extend the basic policy, on Endsleigh’s specific student insurance website.

How to make a claim

To make a claim, you’ll need to:

•Reporttheincidenttothepolice (in the event of theft, accidental loss or malicious damage). They’ll give you a crime reference number, or lost property log.

•ContactGlasneyLodgeon 01326 253503 to report the incident – you’ll also need to fill in a Glasney incident report form.

•ObtainanEndsleighclaimform. You can either download a form from www.studentroomcover.co.uk or call Endsleigh’s Claims Team on 0800 0327081.

•GetavalidationstampfromtheSiteSupervisor before sending the claim form to the insurers.

•Sendthecompleted,stampedclaimform, plus any supporting evidence of loss, to the insurers at the address listed on the claim form.

Endsleigh Insurance contact details

www.studentroomcover.co.uk

For general enquiries and claims enquiries call 0800 0327081.


Maintenance Providing you with an efficient repairs service is important to us. Because of this, we aim to carry out repairs within certain time limits. We deal with repairs at varying speeds depending on how urgent the repair is (a gas leak takes priority over a leaky tap) and the availability of the tradespeople to carry out the work. To help us carry out repairs quickly and efficiently, please report any maintenance problems as soon as possible.

Reporting repairs Reporting the issue straightaway means there’s more time to deal with it before the problem gets worse. Please don’t ask or expect your cleaner to sort out repairs and maintenance work. It’s up to you to report maintenance issues.

When you report a repair you’ll need to give:

•Yourname.

•Youraddressandtelephonenumber.

•Therepairthatneedstobemade – give as much detail as you can.

• Detailsaboutaccessingtheroom, if appropriate.

Routine repairs Call in to Glasney Lodge to complete a maintenance report sheet, giving permission for maintenance to enter your room and make the repair. Once you’ve completed your form, hand it into Glasney Lodge during working hours. Your request will be logged onto the helpdesk computer system.

Staying on Top of It All:

Upkeep and RepairsFrom how to report a leaky tap, to what you can – and can’t – plug in to your sockets, getting to know the ins and outs of repairs and maintenance in your new home will help everything to run smoothly...


Emergency repairs Report emergency repairs immediately to Glasney Lodge. Out of hours, report emergency maintenance issues through Glasney Lodge, and you’ll be referred to the out of hours, on-call Estates staff. Only use the out of hours service to report emergency repairs, otherwise the cost of the work will be recharged to you.

Repairs to equipment The gas and electrical equipment we provide is routinely checked, in line with statutory requirements, to make sure it’s safe. Copies of current certificates are available to view on notice boards and from the Estates Department. This includes all food preparation equipment in the communal kitchens. Let a member of the Residences Team at Glasney Lodge know if an item of equipment is faulty.

Timetable for repairs This list is a guide to the Estates Department general policy. It doesn’t include every possible type of repair, but will give you an idea of how long you can expect to wait for various repairs to be carried out.

• 24hours–Anythingwhichposesadanger or a risk.

• Fiveworkingdays–Anythingwhichcauses discomfort or inconvenience.

• 28days–Anythingwhichiscosmetic.

What happens after I report a repair? Depending on the nature of the problem and how urgent it is, the Residences Team will report the fault to the Estates Department. Once you’ve reported a fault an authorised person will enter the room to assess/carry out the repair. Please be aware that in order to deal with repairs quickly and efficiently, prior notice won’t be given (although the member of staff or contractor will knock before entering). If you wish to be present while any work is taking place, you can indicate this on the maintenance form. On arrival you will be asked to sign a form giving authorisation to access your room for repair.

Who carries out repairs? All our maintenance staff members wear uniform and/or a name badge. If in doubt, please ask to see their ID. They’ll leave a ‘job done’ slip in your room indicating whether it’s been possible to complete the work or not. Workmen may need to return to your room at a later date to complete the work. Outside contractors may be needed for some jobs and will need to report to Glasney Lodge in the first instance; they will have some form of ID with them. If they’ve carried out work in your study bedroom, they’ll leave you a ‘job done’ slip.

Work is carried out by:

• Estateshandypersons:simplerepairs,light bulbs, blocked drains.

• EstatesDepartmentliaison:emergencywork, most other routine maintenance.

• Outsidecontractors:boilers,re-glazing,TV or fridge freezer repairs.


I’m still waiting for a repair If your problem hasn’t been resolved within the repairs timetable outlined above, please advise Glasney Lodge and we’ll do our best to find out from the Estates Department what’s happening. It could be that they are waiting for parts, outside contractors or something similar.

Charges and compensation You’ll be expected to pay for repairs that are a result of damage you have caused, or which you are responsible for. A sample list of charges for damages will be available when you move in. If you feel that we have been negligent in carrying out repairs, you’ll need to follow the complaints procedure. You can find more information on this at Glasney Lodge.

Routine maintenance From time to time the Estates Department and outside contractors carry out routine maintenance in the residences, such as testing portable electrical appliances, water quality testing, cleaning of showerheads and replacement of PHS bins. Posters displaying the relevant information will be put up in the building before each visit. At least 24 hours advance notice will usually be given.

Fire doors and emergency lights are tested termly. You’ll be given advance notice of when these tests are being carried out. If you notice a problem with any of the doors in your flat, you’ll need to let the staff at Glasney Lodge know.

External inspections Occasionally external authorities make inspections for safety and security reasons. These inspections can happen without us having advance warning. Please be aware that the statutory authorities have the right to enter and inspect your flat at any time and you’re required by law to comply with their instructions. Failure to do so could lead to prosecution. We reserve the right to take reasonable measures to meet health and safety requirements for residents and staff. We’ll always try to make sure that this doesn’t affect your day to day living in the residences, however, there may be

times when your cooperation on matters of safety and security will take precedence over our other obligations. In this situation we’ll do our best to keep you fully informed and will take all reasonable actions to safeguard our services to you.

Electrical equipment Equipment such as portable heaters and deep fat fryers are potential fire risks and in the interests of safety aren’t permitted in residences. You must do all of your cooking in the communal kitchen; cooking appliances such as toasters, kettles, grills or hot plates are not allowed in study bedrooms.


UK voltages and plugs International students should be aware that voltages in the United Kingdom might be different from those in your home country. All electrical supplies in the residences operate at 240 volts, and if used incorrectly, can give a fatal electric shock. Plug sockets in the UK use three pins, not two. It’s important that you check that your electrical equipment is safe and compatible with the UK electrical supply before you use it.

Electrical failure If the electricity supply in your flat or residence fails, let Glasney Lodge know. For your own safety and the safety of others, you mustn’t interfere with any electrical circuits or installations on the site.

Wise up to electrical safety By taking a few simple precautions, you can reduce the risk of causing injuries or fire due to electrical faults. That way, your flat is safer for everyone.

Don’t leave appliances plugged in and switched on unless you’re actually using them. Cables trailing across the room are classic trip hazards, make sure leads are securely out of harm’s way. If you’re using electrical appliances in the bathroom, make sure that they’re for that purpose (like shavers), if they’re not – like hairdryers, curling tongs and radios – stick to using them in your room. And remember never to touch anything electrical with wet hands. If you ever accidentally cut through a flex that’s plugged in to a socket, be sure to pull the plug out before touching the wires.

Don’t replace plugs or attempt to repair equipment unless you know what you’re doing. Don’t overload circuits by plugging multiple items into one socket as this will trip the circuit breaker or blow a fuse.

Is your electrical equipment safe to use? It’s your responsibility to make sure all your portable electrical items that are more than a year old are capable of passing a current Portable Appliance Test (PAT). If you’re not sure if a piece of equipment is PAT tested, contact the Accommodation Services team and we’ll provide you with the opportunity to get it tested. There is a small charge for the test. More details about electrical safety tests will be available for you when you move in. We have the right to remove any equipment that’s deemed unsafe by the Residences Team at Glasney Lodge or a competent electrical tester. In this case, the equipment may be removed at the owner’s expense and returned at the end of the accommodation agreement.

What You Need to Know…32

What You Need to Know About Your New Home

33 What You Need to Know…

On the Right TrackWhen it comes to making the most of where you live, it really is a case of cause and effect. Keeping yourself in check will have a positive impact and make your time in Glasney Student Village memorable, for all the right reasons, as this lot can tell you...

Alice:

Double checking the due dates for my rent means

staying on top of my cash means

knowing I can afford a great night out with

the girls once a month.

Tomas:

Keeping on top of the cleaning means

getting back all of my deposit and getting a

good reference means

knowing I’ve got what I need to move into the best student house in

town next year.


Alex:

Talking to FXU advisors about my money

struggles means

getting valuable advice about budgeting means

feeling in control of my finances again means

knowing I can relax because I’ve got rent,

food and fun covered.

Jen:

Owning up to accidentally breaking the kettle means

not ditching my flatmates in it means

paying the invoice for the replacement means

cups of tea all round, knowing I’ve done the

right thing and keeping our residence records clean.


Accommodation fees

Your accommodation fees or ‘rent’ is a charge for the period of your contract. The cost of your rent is outlined in your accommodation agreement. It must be paid to the Finance Office, which you’ll find in the Peter Lanyon Building at the Penryn Campus.

You can pay your rent in full, or pay it termly. The payment dates, or ‘due dates’, for your rent each term are detailed in your accommodation offer: generally due to be paid on or before the first day of each term. You can find more information on annual and termly payment amounts and due dates at www.fxplus.ac.uk/live.

All payments can be made online at https://paymentportal.falmouth.ac.uk or by cheque, made out to ‘Falmouth Exeter Plus’, with your name and student ID number written on the back.

Cheques should be sent to: Finance Office, Penryn Campus, Penryn, Cornwall, TR10 9EZ.

Tel: 01326 253607 Fax 01326 253623

Open Mondays – Fridays, 9.00am – 2.00pm (3.00pm Wednesdays)

Money Matters:

Finance and Accommodation ChargesFrom how to pay your rent to understanding damages charges, there are some important things you need to know about living in student accommodation.


If you are studying at the Falmouth Campus, the Falmouth Campus Finance Office is also able to take rent payment. Their office is in the Rosehill Building. You can reach them on 01326 213778. If you have any queries about paying your rent, email us on [email protected].

Memory Jog

Don’t forget…

• Neversendpersonalbankandcreditcard details by email.

• Ifyou’repayingyourrenttermly, check your accommodation offer for the dates you need to pay by.

• Ifyou’repayingbychequebesuretowrite your name and student number on the back so it can be properly logged.

• Ifyou’rehavingmoneytroublesgetintouch with the FXU and an advisor will try to help.

• Makesureyoupayyourrentontime.The Finance Office has to pursue all debts, whatever the size, and failure to pay could affect your future.

Paying on time It’s important to make sure you pay your rent on time. You’ll know well in advance the cost of your accommodation, and you will have signed an accommodation agreement, confirming that you’ll pay your rent as required. You won’t be able to break that contract because you don’t have enough money. Accommodation charges are your number one priority when it comes to your finances.

If you are struggling financially you can contact the Finance Office or Accommodation Services team straight away, as they may be able to help and advise you.

In some cases there are limited funds available to help UK resident students who are in financial difficulties. The FXU Advice Service can help you apply for this funding if you need it – just get in touch to arrange an appointment (see contact details on p58) with one of their advisors.

Just be aware, there’s no guarantee you’ll receive funding and you shouldn’t rely on it for financial support. For other financial information and guidance check out:

www.nusonline.co.uk www.studentuk.com www.direct.gov.uk

Dealing with debts If you fail to pay your rent by the dates set out in your accommodation offer, we’ll have to follow the procedure outlined in the ‘Accommodation Fees, Deadlines and Debt Procedures’ document. This document forms part of your accommodation agreement.

If you experience a problem or delay in paying your rent by the due date, it’s important you keep the Finance Office informed. That way, we can offer you help and advice before a significant issue occurs.


You need to be aware that action will be taken against you for any non-payment of accommodation charges. All debts are pursued, whatever the size.

There’s a range of actions that can be taken, including contacting your sponsors or guarantors. If a county court judgment is made against you for debt, it can affect some career options and your ability to get credit cards, mobile phone contracts or a mortgage.

Your deposit Your damage deposit will be held until the end of your accommodation agreement. When you leave, your room will be inspected and any damages or replacements you need to pay for will be itemised. If there’s damage to the communal spaces in your flat that can’t be attributed to an individual, the cost will be divided equally between you and your flatmates, before being deducted from your deposit. Any unpaid rent will also be taken from the deposit. Find out more on p40.

We aim to return your deposit balances – in pounds sterling (GBP) – by cheque, no later than 28 days after the end of your accommodation agreement.

If you object to a damages or replacement deduction on your deposit, you should contact the Accommodation Services team in the first instance.

Day to Day

Take care not to damage your flat.

All damages to your room will be deducted from your deposit, and any damages to communal areas will be shared out between you and your flatmates. You’ll probably want your full deposit for your next student home so just take care and it could make a real difference.

Living in halls was a great experience, particularly as it threw me together with a bunch of people that I otherwise would probably never have come in to contact with. I’m still close friends with several of the people I lived with in first year, so I’d gladly recommend halls to anyone. Paul Weedon – Falmouth University student


In the Contract:

Your Contractual Obligations

Contractual obligations There are over 1400 students all living close to each other in Glasney Student Village. This makes for a fun and friendly atmosphere, but also takes work, to make sure things run as smoothly as possible. Before you moved in, you – and every other student in Glasney Student Village – will have entered into a legally binding contract. Called your accommodation agreement, it sets out the minimum standards of behaviour we expect from our student tenants. Failure to abide by these regulations could result in disciplinary action, whether from us, the University of Exeter, Falmouth University, or the police (where an illegal act has taken place).

You need to be aware that if there’s a serious or persistent breach of your accommodation agreement we’re entitled to take legal action against you. In certain circumstances this could lead to the termination of the accommodation agreement.

Disciplinary procedures If you persistently or severely breach the Glasney Student Village rules, or the rules of your university, you’ll be referred to the Living Support Team for a formal investigation, action or disciplinary procedure. The Living Support Team liaises with University of Exeter, Falmouth University, the police and other community representatives to make sure that behavioural issues are proactively dealt with, ensuring a trouble-free environment for all concerned.

How loud is too loud? Can people stay over? What do I do if something breaks? Student life is all about taking care and thinking of others, so everyone gets the most out of staying in student accommodation. From your contractual obligations to rules around misconduct, here’s everything you need to know...


This means patterns of behaviour are monitored and regular misconduct or anti-social behaviour reported. Any criminal activity will always be referred to the police. Full details on disciplinary procedures are available in the information folder in each kitchen.

Institutional obligations – Student Charter Alongside the accommodation agreement, your university has set rules to protect and promote a positive studying and living atmosphere, called the Student Charter. Everyone is responsible for sticking to these rules – doing so will help ensure everyone enjoys their time living here. Breaching the Student Charter is automatically seen as a breach of your accommodation agreement. Serious or persistent breaches will result in the termination of your contract.

You can read your Student Charter here:

University of Exeter students www.admin.exeter.ac.uk/ calendar/part1.htm

Falmouth University students www.falmouth.ac.uk/studentregulations

We’ve summarised some of the most important rules here, along with a bit of extra information where it’s helpful. However, you should make sure you read the regulations in full so you are completely up to speed on what’s expected of you.

Being considerate With so many students living so close to each other in Glasney Student Village, it’s really important you behave in a kind and appropriate manner – to fellow students, members of staff and your neighbours in the community. It’s the basis on which a happy successful year is built, for everyone who lives and works here.

Harassment We want to make sure all students regardless of race, colour, sex, religious beliefs, age, disability, sexual orientation, political views or marital status, have the right to enjoy their accommodation peacefully. We will do everything we can to enforce that right across the board. We’ll deal with incidents of harassment directly and where necessary we’ll refer to your university’s disciplinary procedure.

Noise Everyone who lives here is expected to be respectful of people trying to sleep. We ask that you are particularly quiet after 11.30pm, although excessive noise at any time isn’t tolerated. There are strict conditions about noise nuisance in the accommodation agreement and the rules of your university, which are applicable to Glasney Student Village. If you are repeatedly noisy, we may have no choice but to confiscate equipment, enforce a fine or even undertake further disciplinary action. Think about those around you and don’t use high-powered sound equipment like amplifiers that are likely to disrupt other people living nearby.


Parties Enjoying your time at university is a good thing, but excessive parties with too many people, too much noise and too much disruption just aren’t fair to your neighbours. Parties damage properties, upset the community and often result in residents being penalised when their guests misbehave – with fines and disciplinary action. Remember you are responsible for your guests and if they misbehave you will be held accountable.

If you’re unsure about the rules on parties, double check in the Glasney Student Village rules and feel free to speak to staff for further advice.

Memory Jog

Don’t forget…

• Youareresponsibleforyourguests. If they misbehave you will be held accountable. Keep parties low key and don’t disrupt your neighbours.

• Guestsmustbesignedinandcan’t stay for more than three nights without agreement from the Residences Team. Always ask your flatmates before someone stays over.

• Aswellasyouraccommodationagreement and the Glasney Student Village rules, the Student Charter lays out the rules of your university to make sure everyone lives and studies in a positive atmosphere.

Visitors and guests You must sign in all your guests and visitors at Glasney Lodge, for fire and safety purposes. While you are settling in – during the first two weeks of living here – we don’t allow overnight guests. If you share a room you aren’t allowed overnight guests at all, unless your roommate agrees. Guests under 18 cannot stay overnight.

Overnight guests/visitors can only stay for a maximum of three nights. If you would like your guest to stay for longer, you should write to the Residences Team, who’ll let you know whether it’s possible.

If anyone does stay overnight with you, you are responsible for their behaviour. You must make sure that only one guest stays per room and that no more than ten people visit your flat at any one time.

Damage and misconduct If you break something, behave irresponsibly or create a nuisance – maliciously or otherwise – it’s only fair that you accept responsibility for your actions. Whether it’s ensuring you pay for damages or instigating disciplinary procedures, we have to make sure individuals who break the rules face appropriate repercussions.

Damage is considered to be any deterioration of your flat – and its surrounding spaces – over and above normal ‘fair wear and tear’. Some damage can be easily identified, like broken items, but other damage is less obvious, like carpet marks or excessive scuffing on walls.


You’re responsible for damages that occur in your own room (unless caused by an insured risk, in which case you may still be liable to pay a contribution towards the cost). If the communal areas of your flat are damaged, we’ll try to find out who is responsible. However, if no one owns up, the cost of repairing or replacing the damaged items will be divided between everyone in the flat. If communal areas outside the flat are damaged and no one admits responsibility, the cost will be divided between all residents who have access to the area.

There’s no allowance in your accommodation fees for any damage, whether accidental or otherwise, so all damage has to be accounted for and paid for. An invoice will be raised through the Finance Department and will need to be settled by those responsible. It’s the only way we can make sure the flats are left in a good condition for the next students to live in.

Serious or persistent damage is a disciplinary offence and may also lead to you having to leave your flat, and your accommodation agreement being terminated.

Full details are available in the information folder in your flat kitchen.

Summer accommodation Some accommodation may be available to rent if you need to stay on at the University for academic purposes. You can apply at the beginning of the summer term to stay once your contract ends, over the long summer vacation, but we can’t guarantee you a place as all accommodation is subject to availability. If you are successful, you’ll need to enter into a new accommodation agreement for the time you’ll be occupying student accommodation. It’s important to note that you might not be able to stay in your term time room – it all depends on operational priorities.

We’ll circulate information about how to apply for summer accommodation early in the summer term.

Storage of dangerous and inflammable materials You must not store petrol, kerosene, turpentine, white spirit or other dangerous materials in Glasney Student Village. These materials are dangerous and put you – and your fellow residents – at risk. If we discover any dangerous materials we will have to confiscate them for safety reasons.

42 What You Need to Know

Illegal substances, illegal acts and fire arms When living in Glasney Student Village, you are not permitted to:

•Use,grow,supplyorinanyotherwaypossess illegal substances.

•Use–orknowinglyallow–thestudybedroom to be used for committing any illegal act.

•Beinpossessionofanyweapon,firearm, crossbow, air-rifle or pistol, or martial art aid including replicas.

Remember, these issues can constitute an illegal act and result in criminal proceedings. In every case of this nature we will take police advice.

Drugs The illegal use of drugs on campus will mean that we will take disciplinary action, along with the University of Exeter, Falmouth University and the police. If illegal use of drugs off campus comes to our attention it will also result in disciplinary action. Information about drugs and drug abuse is available through the Student Support Services team. We understand that many people are tempted to experiment with drugs, but always remember even a one-off incident could seriously harm your health or irreparably damage your future.

Around and About Your New Home43

Around and About Your New Home

44 Around and About Your New Home

A Day in the Life of a Glasney Student Village Resident

I’ve stocked up my kitchen cupboard with food supplies, I’ve figured out where my seminars happen and I’ve got to know my way around campus. Now I’ve started to explore further afield.

Morning calling I wake up for morning lectures to the buzz of my alarm and grab some clean clothes (must remember to use the Glasney Student Village launderette). Strolling up to my lecture, I take a detour via The Stannary so I can charge up my day with a latte and bacon buttie. Essential for tackling these early morning lectures.

Once these are done I’ve got some free time, so I hop on a bus from Penryn Campus into Falmouth to explore.

Falmouth finds The streets in Falmouth are buzzing. There’s always something different to look at. I meet up with friends and we walk the coastpath from beach to beach, before grabbing a sandwich at one of the artisan delis and taking a peak in the boutiques on the Old High Street. A quick spot of crate-digging in the record shops rounds off another satisfying lunch hour.

Creative juices Sitting by the harbour, I think back to one of the first things I noticed about Cornwall. Creative thinking and innovation are a big part of living down here. It means there’s so much more to be inspired by. Whenever I want to experience something different, I head to The Poly on Church Street. You can always count on it for thought-provoking films and eye-opening art, science and humanities talks and showcases. Then there’s The Performance Centre up at

From wave-side walks to gigs in disused fish factories, here’s Falmouth University student Nikki’s low-down on what it’s like living here...


Falmouth is for active people who love what they do but also enjoy having an amazing life- sandy feet, barbeques on the beach, surfing the sunrise. Jenny Welwert Gil – Falmouth University student

Penryn Campus. It’s an amazing building and a bonus when inspiring companies like Kneehigh come and perform. And a lot cheaper than normal ticket prices in big cities. I wonder if there’s something on this month to check out?

Stocking up I’m cooking for the flat tonight so I swing by the greengrocers to pick up some local produce for a giant veggie curry. It’s a great place for getting fresh veg and often cheaper than the supermarket. We always take turns cooking, it’s fun and saves us cash too.

Heading back up to Penryn Campus I realise I forgot the most important thing. A dessert. Luckily, Penryn Campus Shop is great for picking up essentials. Plus I need a new notebook so it makes sense to stop in.

Adventures afoot After dropping my bags back at the flat I hook up with two of my friends who live next door and head for a Starbucks at Koofi café on campus, before afternoon lectures. We’re planning to head out of town this weekend, hopping on a bus to walk the coast path near Sennen. Apparently some basking sharks have been spotted cruising off the rocks – well worth checking out.

Crowds calling Afternoon lectures? Done. Veggie curry dinner? Done. Time to head up to The Stannary to catch a gig.

This gig is a band down from Brighton, but whether local or national there’s always something to catch in the different venues dotted about town, not to mention all the festivals. We’re off to The Eden Sessions to check out The XX next week – can’t wait.

But for tonight, a bustling crowd, union-priced drinks and great music means we’re all in for a night to remember...

Day to Day

Stay up to date with all the goings-on in Falmouth and the surrounding area.

As well as the FXU’s Facebook page, it’s worth keeping your eyes peeled for new additions to the notice boards, which are positioned all around the University and in the entrance of Glasney Student Village residences. Here you can find information about Accommodation Services, societies and other happenings.

Each department has their own notice board, which has course specific information, including guest lectures, study groups and social events as part of your university mix.

Plus there’s plenty of scope for DIY entertainment too. If you want to put your own poster up for an event, get it stamped by the FXU team and pin it up. It’s a great way of getting people along to your night


Helping Hands:

Facilities and Services

Services on hand

Accommodation Services The Accommodation Services team – located in Glasney Lodge at the Penryn Campus – is on hand to deal with all of your enquiries, no matter how small. Incorporating the Residences Team, they’re open Mondays – Fridays, 9.00am – 5.00pm for you to drop by. Alternatively you can email [email protected] or give them a call on 01326 253639. For more information find them online at www.fxplus.ac.uk/live.

Student Support Services Deadlines getting the better of you? An issue with a flatmate proving hard to solve? Just need someone to talk to? Student Support Services – with its confidential advice and range of specialists – is here to give you peace of mind whilst you study. Encompassing Counselling Services, the Living Support Team, Accessibility Services, the Nursery and the Wellbeing Centre (where appointments with a nurse and GP can be arranged and where our multi-faith Chaplaincy is located), whatever you need to talk about, we’re here to help. You can contact the team at the Falmouth Campus on 01326 213735 or at the Penryn Campus on 01326 370460.

Chatting about an issue affecting your studies. Booking an appointment to see a nurse. Getting advice on your future career. Glasney Student Village has a range of facilities and services to help make your experience living away from home easy...


Wellbeing Centre The Wellbeing Centre provides space for the Chaplaincy and its Oasis room – set aside for reflection, contemplation, meditation and prayer – as well as the Penryn Surgery and assessments for students applying for Disabled Students Allowance. The Wellbeing Centre is in Glasney Parc, Block K at the Penryn Campus.

GP and nurse surgeries at the Penryn Campus For dealing with all of your medical needs, you should register with a local GP. This will be Penryn Surgery while you’re a resident in Glasney Student Village. Registration sessions are held on campus on move in days. Remember, if you move to a Falmouth address in subsequent years, you’ll need to register with a Falmouth medical practice. Penryn Surgery provides GP and nurse appointments at the Wellbeing Centre at the Penryn Campus most weekdays during term time. Visit the FXU website for up to date information, www.fxu.org.uk Repeat prescriptions may be collected at Glasney Lodge.

Careers Services Whether you’re on the lookout for a part-time job, are searching for some guidance on setting up a summer placement, are polishing up your CV, or are in need of help plotting where your future might take you, the Careers Zone, in The Exchange at the Penryn Campus, is full of advice. Stop by, give them a call on 01326 253735 or email them at, [email protected] (UoE students) [email protected] (Falmouth students). You can also find them in the Hub, next to the FXU office at the Falmouth Campus.

FXU Organising societies, sports clubs, community volunteering and key events like Freshers’ weeks and end-of-year balls, FXU is at the heart of everything social. What’s more, they also provide an advice service to promote student interests and welfare, handy for when you want to talk to someone other than your flatmates. There’s an FXU office on each campus where you can drop in for a chat, or you can visit the website for more details www.fxu.org.uk.

Halls Reps Your residence has a Halls Rep who can raise any issues related to your accommodation on your behalf, through FXU. Reps attend the FXU student council where they talk directly with other reps and the FXU Presidents who sit on senior management committees in the University, representing students at the highest level. To find out who your Halls Rep is, or if you’re interested in becoming a rep yourself, visit www.fxu.org.uk/studentcouncil, or email [email protected].

Accessibility Services Skilled, specialised and available to guide students on all concerns over mental health, physical issues and learning difficulties, our Accessibility Services are ready and able to provide confidential appointments to discuss all of your issues. Get hold of the team at the Falmouth Campus on 01326 213735, or the Penryn Campus on 01326 370460.


Security Campus Security is available 24 hours a day. Their role is to make sure Glasney Student Village residents are safe, as well as being courteous to surrounding neighbours. All noise complaints or incidents of anti-social behaviour will be reported to Accommodation Services for further action. You can contact security on 07768 557779.

The Finance Office Budgeting for the first time can be tricky, which is why the Finance Office is here to help you address all your money issues. They’re on hand to take payment for tuition fees, help apply for bursaries, advise you on your student loan or deal with any other sticky issues. Located at both the Peter Lanyon Building at the Penryn Campus and at the entrance of the Falmouth Campus, the Finance Office is open Mondays – Fridays, 9.00am – 2.00pm and can be contacted on 01326 253639.

The Compass Making it even quicker for you to access the exact support you need, The Compass – set up from student feedback – is the go-to place to connect you to the service you need. It’s located in The Exchange at the Penryn Campus, and boasts well-trained staff, seven support rooms and 24 hour workspaces, The Compass is the place to go to find out who you need to speak to, to tackle any challenge. You can drop in any time or email [email protected].

Facilities at your fingertips

Sports Centre With state-of-the art equipment, a timetable of energising classes and staff members who know their stuff, the Sports Centre on Penryn Campus is one of the most up to date fitness centres around. From spinning and yoga, to weight lifting, whether you’re an absolute beginner or well practised at hitting the treadmill, the Sports Centre offers memberships for all levels of use. Away from the Sports Centre, Penryn Campus has three running routes, an orienteering route, cycle hire facilities and a floodlit Multi Use Games Area available to hire for five-a-side football, tennis and other outdoor sports. You can join as a member, or just pay as you go. The Sports Centre is open Mondays – Fridays, 7.30am – 9.30pm, and weekends 9.00am – 6.00pm. Contact them by calling 01326 370770, emailing [email protected], visiting www.fxplus.ac.uk/sports, or following them on Twitter, @TremoughSports.

Reprographics Department Printing, copying and last minute essay binding – the Reprographics Department is on hand for all of your printing needs. With facilities to print from A4 to A0 and in both black and white and colour, as well as lamination, overhead acetates and paper sales, it’ll become your one-stop-shop for everything paper and printing. When time to bind those essays comes round, make sure that you’ve booked in your slot, as it tends to get very busy. The Reprographics Department is open Mondays – Fridays, 9.00am – 5.00pm and can be contacted at the Penryn Campus


on 01326 370762, or at the Falmouth Campus on 01326 370737. Email [email protected], or visit www.fxplus.ac.uk/study/repographics.

Penryn Campus Shop Everyday groceries, stocking up on stationery or even grabbing some chocolate to break a note for the bus; the Penryn Campus Shop is a handy spot for all your essentials. You can drop in on your way to lectures, grab last-minute ingredients or even make use of the cash-back service when you spend £3 or more. The shop is open during term time Mondays – Fridays, 8.00am – 10.00pm, and on weekends, 10.00am – 8.00pm.

Library The library is going to play a big part in your life for the next couple of years, so it’s important to get to grips with what they have to offer you. As well as reams of books for both University of Exeter and Falmouth University students to get your hands on, they also have a huge bank of electronic resources, from journals and mp3s, to online streaming right at your fingertips, plus DVD rental. To help make sure you’re getting the most out of the library, members of staff are here to give you all the advice you need. You can find out more at [email protected].

The Performance Centre Even if you’re not studying Performing Arts, you can benefit from taking in the lively calendar of events held at The Performance Centre. With everything from contemporary dance and cutting-edge theatre, to gigs and keynote speakers, you’re bound to find something to inspire and entertain you. What’s more, if you’re a music student you can book into private practice rooms and even store your valuable equipment safely in the Centre. Find out more at www.falmouth.ac.uk/facilities/performance-centre.

IT Services A corrupted file on hand-in day is a nightmare, but it can happen. Our professional IT Services team, based at the Penryn Campus is here to help do battle with all your digital gremlins. Whether you’re on or off campus, using the university machines or your own laptop, the team offers help and advice, from device syncing, to WiFi accessibility and repairs, so you can focus on getting your work done and handed in on time.


Day to Day

There’s too much hubbub in your flat to concentrate, and you fancy a change of scene. So why not head to The Exchange at the Penryn Campus?

With individual study rooms open 24 hours a day, the library is the perfect place to tuck yourself away and really get your head down.

What’s more, if you need a place to meet up with other students to discuss group projects or practice presentations, meeting rooms are available to book in advance.

Eating and Drinking

The Lower Stannary Restaurant Grabbing a Fairtrade coffee before morning lectures. Sampling an exotic dish from the International Kitchen at lunchtime. Filling up on a wholesome meal in the evening when you can’t quite face cooking. Whatever you use it for, The Lower Stannary at the Penryn Campus is open Mondays – Fridays, 7.50am – 3.00pm, and for evening meals during term time, 5.00pm – 6.30pm.

The Stannary Bar An ideal spot to meet up with coursemates, grab a coffee between lectures or relax with friends over a game of pool, The Stannary Bar is open every day and evening during term time, and has a range of gigs and events to ensure your social calendar is jam packed. Keep your eyes open for posters letting you know what’s on.

Koofi Available for snacks, barista-made Starbucks coffees and even a pizza order and collection service, Koofi at the Penryn Campus is a sociable space to hang out with friends, use the WiFi, or pick up a snack between lectures. Open during term time Mondays – Fridays, 8.00am – 8.00pm, and weekends 12.00 – 7.00pm.

ESI Café At the top of the hill at the Penryn Campus, ESI Café is a quiet space ideal to escape the hustle and bustle for quiet group work, or to get a Fairtrade coffee, fresh soup or snack to keep you going. It’s open Mondays – Fridays, 9.00am – 3.00pm.

Coffee Cart at The Exchange Grab a quick pick me up on the way to the library. The Coffee Cart, serving barista coffee, is open Mondays – Fridays, 8.30am – 2.30pm.

Falmouth Campus Refectory Serving hot lunches, fresh sandwiches and baguettes, toasted paninis, hot and cold drinks, plus beer and wine.


Packing Up, Moving On:

Leaving Glasney Student Village

Signing the accommodation agreement at the start of your first term, means that you have agreed to pay your rent for the duration of the academic year. If events crop up that mean you have to leave Glasney Student Village before this agreement runs out, you are still required to pay these fees.

In some cases, a replacement student may be found to take over your room. This has to be someone we deem suitable; they can’t have been expelled by us previously, nor can they be someone already living in university owned or managed accommodation. They also need to have references to back up their suitability.

If you’re considering leaving, we suggest you make an appointment with the Accommodation Services Team in the first instance, so they can discuss this with you. Check the residences regulations for details.

Withdrawing or interrupting studies Withdrawing from university or interrupting your studies resulting in you moving out, will mean you have to pay an early leaving fee of £110. This fee needs to be submitted alongside these forms:

• AReleaseFormfromtheRegistryDepartment/ASU

• ARequesttoVacateformfromtheAccommodation Services Team

If you know the date you’re leaving, you should make the Accommodation Services Team aware. This will give them time to make sure they’ve received all of the right paperwork, as well as arranging a date to check your room for damages before you leave.

Leaving procedures, advice on your accommodation agreement and handing over your keys. Here’s everything you need to know about leaving Glasney Student Village...


You’ll then have to fill out a ‘Request to Vacate’ form, which is available from the Accommodation Office. Once this is filled out, the Accommodation Services team will consider your request and send a written notification about whether it has been rejected or accepted.

On moving out, please make sure you return both your keys and laundry card to Glasney Lodge. If you’ve lost them you’ll be liable to pay a fine, and if you forget to let us know, you could even be liable for paying rent until we’ve been informed that you’ve mislaid them. It’s best to be honest so you don’t end up getting caught out.

End of contract When it’s officially time to leave at the end of summer term, you need to have packed, cleaned and moved out of your flat by 10.00am on the date stated on your accommodation agreement. Once this date has arrived, there’s no space for the storage of your things, so please make sure you’ve arranged for them to be picked up.

If you do have any items that need to be stored, you can find information about local companies that provide this service at the Accommodation Office.

Your mail You’ll need to contact the Post Office about redirecting your mail to your new address as we can’t do that for you and any mail sent here once you move out will be returned to the sender.

Spick and span When you leave, make sure your room is left in the same clean and tidy state you found it in. All rubbish needs to be taken to the communal bins, including any packaging materials flatmates may have left behind. If rubbish is found in your flat, or if it requires cleaning, we will have to issue you a charge.

Any items left in your rooms that we deem to be of small value will be disposed of. This could mean you have to pay for removal and disposal costs – so make doubly sure that you’ve checked your space before you leave.

Private sector accommodation Our Private Sector Liaison Officer arranges information sessions, to give you a headstart on looking for private sector accommodation in your second year. You can book an appointment with our Private Sector Liaison Officer to discuss your options. We’ll give you more information on all of this in your first term here. There’s also a list of private sector accommodation available on our website: www.fxplus.ac.uk/live.

We value your opinions If you have a complaint or a suggestion then please let us know. It really helps us to improve our services, so that we can develop what we offer to other students like you.


Got It Covered:

FAQs

Before you get here

What do I need to bring? We provide you with all the essential furniture: a bed, mattress protector, wardrobe, desk, shelves, chest of drawers, blinds, desk light, curtains and a bin. You’ll have to bring all your bedding with you (including pillows), as well as cooking utensils and crockery. Rugs, cushions and those all-important photos of your friends back home will make your space your own so don’t forget them!

Should I buy everything before I arrive? Bring the bare essentials with you and then buy other bits when you arrive. So you don’t end up with five potato mashers, it might be worth having a chat with your flatmates once they’ve all arrived. You can then decide who provides what for the flat, or share the costs. There are also a limited number of starter packs available from the Penryn Campus Shop.

How many people will I be sharing the flat with? You’ll be sharing with up to eight students.

What will my room look like? Most of our rooms are single occupancy, unless you have been allocated a shared room. The rooms are all standard size and fit a 4ft 6” double bed, bedside cabinet, wardrobe with built-in safe and an en suite bathroom with a shower, washbasin, toilet and cabinet to store all of your toiletries.

Is there a chance I’ll get a single bed? There are a handful of rooms in Glasney Student Village that have been adapted for disabled use. These have single beds to allow for more floor space, as well as a larger ensuite shower room. If you’ve been allocated one of these, we’ll let you know when your accommodation agreement is sent out.

From the excitement of moving in day, to packing up your boxes at the end of the summer term, a handful of common questions usually crop up during students’ time with us. So here are a few answers...


Will I have to share a room? In Glasney Student Village we have a number of single-sex shared occupancy rooms that you can apply for. Occasionally these will be allocated to students who haven’t requested them, but if this happens, you’ll be told this when you receive your accommodation agreement.

How big are the shared rooms? The shared rooms are exactly the same size as single occupancy rooms, but are fitted with a bunk bed and workspace for two students.

Can I get in touch with other students before I get there? Absolutely. We encourage you to make contact through our Accommodation Services Facebook and Twitter accounts, please see p56 for details. You’ll also receive an invitation from the student mentors to your course specific Facebook page, where you can chat to your future coursemates.

Where do I pick up my keys? We’ll let you know all about the moving in day in early September, when you can log on to e-arrivals and visit your online induction. Here you’ll find lots of important bits of information.

Can I change the dates on my accommodation agreement? If you have any questions concerning dates or any part of the accommodation agreement, please contact Accommodation Services.

How do I pay for accommodation? Your rent is due on or before the first day of term, so make sure you’re prepared. A member of the Finance Team will be on hand on moving in day to deal with any questions and to take payment of tuition fees and rent. Payments for your deposit and accommodation fees should be made online at http://paymentportal.falmouth.ac.uk or by phone on 01326 253607. If you’re paying by cheque, please make it out to ‘Falmouth Exeter Plus’, with your student ID number and name written clearly on the back. See p35 for more information on finances, or visit our website for detailed information on payment amounts and due dates, www.fxplus.ac.uk/live.

When you’re here

Do I need to move my things out over the holidays? No. You don’t need to worry about moving your things out of your flat over the Christmas or Easter holidays. Your accommodation agreement covers these breaks.

Do I need a TV licence? If you bring your own television with you, or will be watching TV over the internet, then yes. A television and DVD is provided for you in the communal area. You don’t need to worry about licensing this, as it’s already covered.

What about my car? All car related queries can be sent to the Estates Team on 01326 370728 or email [email protected].


What about smoking? Glasney Student Village is a no smoking zone. However, there are a few areas surrounding the residences where smoking is permitted.

Do I have a phone in my room? Each room has a telephone and a data point. Internal calls are free, but for external calls you’ll need to buy a phone card from the Penryn Campus Shop.

What happens if I want to move rooms? You’ll need to wait at least two weeks from your moving in date until any requests for moving can be considered. In the meantime, if things aren’t going to plan and you’re unhappy, you can contact the Accommodation Services team to make them aware of any issues.

Can I bring a pet? No pets are allowed in Glasney Student Village. Not even goldfish, sorry. We only allow animals in accommodation if they’re assisting a disabled person. If this concerns you, please contact us before you arrive.

Are there part-time jobs available? Falmouth is crammed full of vibrant cafés, shops and bars that are often looking for part-time workers. What’s more, on campus, Student Services and facilities like The Stannary and Penryn Campus Shop often employ students. The Careers Service can provide more information on 01326 253735.

Day to Day

Whether it’s advice on who to speak to about deadline stress or just a friendly face to chat through a problem, The Compass, located in The Exchange Building at the Penryn Campus, is the go-to place for all of your student support queries.

As a specialist hub for all University of Exeter and Falmouth University services, The Compass will be able to lead you in the right direction and connect you to the right people. It’s been developed from previous students’ feedback so should cover pretty much whatever you’re looking for. It’s there to save valuable time and make it easier for you to get the answers that you need.

You can get in touch by emailing [email protected].


Key Contacts

Glasney Lodge The first port of call for all residents in Glasney Student Village is Glasney Lodge. No problem is too big or too small – from homesickness to noisy neighbours. Or just drop by for a chat. Open 24 hours a day, seven days a week to deal with residents’ enquiries and concerns around the clock.

T: 01326 253503

Glasney Lodge, Penryn Campus, Treliever Road, Penryn, Cornwall. TRI0 9EZ

Twitter: @GlasneyLodge

Residences Team For your day to day queries and concerns about living in Glasney Student Village, contact the Residences Team.

T: 01326 253595 E: residences@ fxplus.ac.uk

Accommodation Services

Oliver Lane Accommodation Services Manager

Richard Wilkins Private Sector Liaison Officer

Robyn Chesterman Accommodation Office Manager

Teresa Smith Accommodation Officer

Claire Rolfe Accommodation Officer

From queries about your contract, to advising on any problems or disputes concerning your living arrangements, Accommodation Services, based in the Accommodation Office, are on hand for all of your accommodation needs. They’re here to help you get the most out of your time living and studying in Falmouth.

T: 01326 253639 E: [email protected] Twitter: @FalmouthUoELive Facebook: Falmouth & Exeter Student Accommodation Office

Got a blocked sink that needs sorting? Need advice on managing your money? Or just want a friendly face to chat through a problem? Here’s a helpful at- a-glance guide to who’s who so you know the best team to contact with your questions about student living and accommodation.


Maintenance From leaking taps to squeaky doors, report your maintenance issues to Glasney Lodge or get in touch via the Estates Department helpdesk.

Call in at Glasney Lodge, or make a report via http://estateshelpdesk.fxplus.ac.uk

Security

Campus Security is available 24 hours a day

T: 07768 557779

Student Support Services Got a question or concern related to student welfare, disability, counselling or health services? Student Support is your first port of call for the Living Support Team– for advice on student welfare; Accessibility Services – for advocacy and support for any type of disability; Counselling Services – for confidential sessions with qualified counsellors; and links to Health Services for help and advice on registering with a local GP practice.

Penryn Campus: 1st Floor, The Annex T: 01326 370460

Falmouth Campus, Kathmor: T: 01326 213735 E: [email protected]

The Compass Need help or advice on an academic or personal issue, big or small? From health and wellbeing, to money matters or planning your future, The Compass will connect you with the right services and the right people to talk to.

T: 01326 371848 E: thecompass@ fxplus.ac.uk

Libraries For research, coursework and inspiration, the libraries on both campuses have a wide range of books, journals, online resources, DVDs, archives and special collections for your study needs.

Penryn Campus: T: 01326 370441

Falmouth Campus: T: 01326 213815 E: [email protected]

IT For IT support and your day to day IT needs, including internet connection issues, plus laptop clinics and laptop loans, IT Services are here to help.

T: 01326 213822 E: servicedesk@ fxplus.ac.uk

Dyslexia Skills For voluntary dyslexia tests for every new student, plus support during your studies and skills to aid your learning, contact the Dyslexia Skills team.

T: 01326 370460 E: [email protected]

ASK For support with essay writing, managing your dissertation, giving presentations or revision strategies, ASK advisors provide one-to-one guidance and information on all aspects of academic study and skills.

T: 01326 370438 E: [email protected]


Chaplaincy Whether you already belong to a faith group or not, you can connect with our team of friendly volunteers and like-minded people in the wider community via our multi-faith Chaplaincy service.

T: 01326 370744 E: rebecca.barber@ fxplus.ac.uk

The Finance Office On hand to take payment for tuition fees, help apply for bursaries, or advise you on your student loan. Budgeting for the first time can be tricky, which is why the Finance Office is here to help you address all your money issues.

Penryn Campus: Peter Lanyon Building T: 01326 253607

Falmouth Campus: Rosehill Building

T: 01326 213778

FXU The Students’ Union for University of Exeter students in Cornwall and Falmouth University, FXU is about getting your student voice heard. Looking to get involved with clubs, societies or volunteering? Need expert advice on funding, benefits, housing, employment, or institutional or academic issues? Get in touch with FXU.

Penryn Campus: T: 01326 255861

Falmouth Campus: T: 01326 213742 E: [email protected]

Local police To report crime or suspicious behaviour, you can contact the local police.

Dial 101

This Information Handbook is available in large print. Please contact the Accommodation Services team on 01326 253639 for a copy.

UK CODE OF PRACTICE – Falmouth Exeter Plus has signed the Universities UK Code of Practice and has achieved compliance with this code, which promotes best practice over a range of management activities in student residences. The full code can be viewed at www.universitiesuk.ac.uk/acop

This document is correct at time of publication but may be subject to change.

fxplus.ac.uk/live

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