STRUCTURAL PEST CONTROL BOARD

STRUCTURAL PEST STRUCTURAL PEST CONTROL BOARDCONTROL BOARD

IntroductionIntroduction

of of

Management & Management &

Enforcement StaffEnforcement Staff

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SPCB ManagementSPCB Management

Registrar/Executive Officer: Registrar/Executive Officer: • Susan Saylor

Registrar/Assistant Executive Officer:Registrar/Assistant Executive Officer:• Vacant

Chief Enforcement Officer:• Vacant

Complaints/Consumer Services Manager:Complaints/Consumer Services Manager:• Robert Lucas

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SPCB StaffSPCB Staff

Complaints / Consumer Services Manager:• Robert Lucas

Consumer Service Representatives:• Ila Kopp • Gayle Yamada

Consumer Service Technician:• Kevin Lau

Complaints / Consumer Services Unit:Complaints / Consumer Services Unit:(800) 737-8188 / (800) Pest-188(800) 737-8188 / (800) Pest-188

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SPCB Staff SPCB Staff

Consumer Service Representative:Consumer Service Representative:

• Reviews the complaintReviews the complaint

• Notifies licensee in writingNotifies licensee in writing

• Attempts resolution or mediationAttempts resolution or mediation

• Licensee’s response sent to complainantLicensee’s response sent to complainant

• If resolved…case closedIf resolved…case closed

• If NOT…Referred to Board SpecialistIf NOT…Referred to Board Specialist

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Structural Pest Control Board Structural Pest Control Board SpecialistsSpecialists

• Fred BartleyFred Bartley• Tom IneichenTom Ineichen• Ed AckermanEd Ackerman• Steve WinfreySteve Winfrey• Steven SmithSteven Smith• Greg AdamsGreg Adams• Donald Graves Donald Graves • Ron MossRon Moss

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Fred BartleyFred Bartley 530-345-9853 (Voice) 530-345-9865 (Fax)530-345-9853 (Voice) 530-345-9865 (Fax)

[email protected]@dca.ca.gov

County AreasCounty Areas::

• Del NorteDel Norte• HumboldtHumboldt•

Mendocino• SiskiyouSiskiyou• TrinityTrinity• ModocModoc• LassenLassen

• ShastaShasta• TehamaTehama• PlumasPlumas• SierraSierra• ButteButte• GlennGlenn• ColusaColusa• LakeLake

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Tom IneichenTom Ineichen916-561-8721 (Voice) 916-263-2469 Fax)916-561-8721 (Voice) 916-263-2469 Fax)


• SonomaSonoma• MarinMarin• NapaNapa• YoloYolo• SolanoSolano• SutterSutter• YubaYuba• NevadaNevada

• Contra CostaContra Costa• San JoaquinSan Joaquin• SacramentoSacramento• PlacerPlacer• El DoradoEl Dorado• AmadorAmador• CalaverasCalaveras• AlpineAlpine


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Ed AckermanEd Ackerman916-561-8738 (Voice) 408-263-8370 (Fax)916-561-8738 (Voice) 408-263-8370 (Fax)


• FresnoFresno• MaderaMadera• MercedMerced• StanislausStanislaus• MariposaMariposa• TuolumneTuolumne• MonoMono

County AreasCounty Areas::• San FranciscoSan Francisco• San MateoSan Mateo• Santa CruzSanta Cruz• MontereyMonterey• AlamedaAlameda• Santa ClaraSanta Clara• San BenitoSan Benito

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Steve WinfreySteve Winfrey916-561-8740 (Voice) 805-389-1334 (Fax)916-561-8740 (Voice) 805-389-1334 (Fax)


• San Luis ObispoSan Luis Obispo

• Santa BarbaraSanta Barbara

• VenturaVentura

• LA (Partial)LA (Partial)

County Areas:

• InyoInyo

• TulareTulare

• KingsKings

• KernKern

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Steven SmithSteven Smith916-561-8744 (Voice) 626-309-5041 (Fax)916-561-8744 (Voice) 626-309-5041 (Fax)



•Los Angeles (Partial)Los Angeles (Partial)

•San BernardinoSan Bernardino

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Greg AdamsGreg Adams916-561-8741 (Voice) 714-816-6819 (Fax)916-561-8741 (Voice) 714-816-6819 (Fax)


• Los Angeles (Partial)Los Angeles (Partial)

• OrangeOrange


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Donald GravesDonald Graves916-561-8742 (Voice) 909-427-1108 (Fax)916-561-8742 (Voice) 909-427-1108 (Fax)


County AreaCounty Area::

• Los Angeles (Central)Los Angeles (Central)

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Ron MossRon Moss916-561-8743 (Voice) 909-600-0670 (Fax)916-561-8743 (Voice) 909-600-0670 (Fax)


• Imperial Imperial

• Riverside Riverside

• San DiegoSan Diego


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Structural Pest Control Board Structural Pest Control Board Specialist’s RoleSpecialist’s Role

It’s a It’s a

Dirty Job, Dirty Job,

but somebody but somebody

has has

to do it!to do it!

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Specialist’s RoleSpecialist’s Role

Case InvestigationsCase Investigations:

• Inspects propertyInspects property

• Determines violation(s) of SPCB, DPR, Determines violation(s) of SPCB, DPR, local building codes, etc.local building codes, etc.

InterviewsInterviews::

• Complainants / Licensees / OthersComplainants / Licensees / Others

• Home inspectors / Real Estate agentsHome inspectors / Real Estate agents

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Statute of Limitations 1 year from

receipt of complaint

Specialists need to “RACE” to get cases Specialists need to “RACE” to get cases completed within the Statute of Limitationcompleted within the Statute of Limitation

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Case InvestigationsCase Investigations::

• Issue “Report of Findings” to subject firmIssue “Report of Findings” to subject firm

• Order firm to file corrected inspection report Order firm to file corrected inspection report

• Firm must:Firm must:• Bring property into compliance w/in 30 daysBring property into compliance w/in 30 days

• Comply w/ building codes;Comply w/ building codes; workmanship workmanship standardsstandards

• File updated “Notice of Work Completed”File updated “Notice of Work Completed”

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Specialist’s RoleSpecialist’s RoleCase InvestigationsCase Investigations:

• Cases closedCases closed: • Repairs completed; complainant satisfied

• Reinspections:Reinspections: • Conducted to determine compliance with

Report of Findings

• Investigation Report: Investigation Report: • Prepared for Board’s determination; • Specialist can recommend enforcement action

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Specialist’s RoleSpecialist’s RoleOther DutiesOther Duties::• Audit Continuing Education Course

• Serve on Board appointed committees

• Conduct Office Record Inspections

• Expert Witnesses/Industry Standards

• Undercover/Sting operations (Div. of Investigations/Dept. of Industrial Relations)

• Subject Matter Experts • Exam Writing Workshops (B1-3; OPR/FR/APP)

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Structural Pest Control Board Structural Pest Control Board Inspection Findings…Inspection Findings…

• Unannounced Unannounced office records office records check check – Chemicals

accessible to unauthorized persons.

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Storage boxes: Storage boxes: •Unlocked/unattended

– Variety of chemicals, aerosols, and baits

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WorkmanshipWorkmanship

Standards:Standards:• Poor

Workmanship

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Fungus damage:Fungus damage:• Under bathroom shower;

surrounding areas

New framing installed:New framing installed:•Not all damaged wood was removed

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Inaccessible areas: Inaccessible areas:

•Rubble & earth filled-porch

– Condition likely to lead to infestations and infections.

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Fungus damage Fungus damage

to to

pressure-treated pressure-treated

deck framingdeck framing

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Evidence of drywood Evidence of drywood

termite damage termite damage

to to

patio support postpatio support post

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Repair Recommendations:Repair Recommendations:• Destroy rhizomorphs Destroy rhizomorphs Correct faulty grades Correct faulty grades • Use pressure treated wood Use pressure treated wood Remove infected woodRemove infected wood• Break earth to wood contactsBreak earth to wood contacts

Poria IncrassataPoria Incrassata

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• Nice Nice

BathroomBathroom

Top ViewTop View

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• Nice Nice

Bathroom?Bathroom?

Underside ViewUnderside View

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SPCBSPCB Other Types of Investigations Other Types of Investigations

• Probation inspections:• All Branches

• Referrals from CAC

• Fraud, deaths or serious injuries

• Unlicensed Activity

• SPCB’s “own motion”

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SPCBSPCBLevels of EnforcementLevels of Enforcement

• Warning LetterWarning Letter

• Citations:Citations:

• without civil penaltywithout civil penalty

• with civil penaltywith civil penalty

• Disciplinary ActionDisciplinary Action

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SPCB ComplaintsSPCB Complaints

• Anyone can file complaint formAnyone can file complaint form• Most involve real estateMost involve real estate• Board receives complaint/determines:Board receives complaint/determines:

– Is it within Board’s jurisdiction?Is it within Board’s jurisdiction?– Is it within Statute of Limitation?Is it within Statute of Limitation?– Should it be referred to other agencies?Should it be referred to other agencies?

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SPCB ComplaintsSPCB Complaints

SPCB keeps records of:SPCB keeps records of: • All complaints All complaints • All violations All violations • for Consumer Protectionfor Consumer Protection

Consumers can request history of:Consumers can request history of:•Complaints against CompanyComplaints against Company•Complaints against licensee Complaints against licensee •can view complaint history onlinecan view complaint history online

STRUCTURAL PEST CONTROL BOARD

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