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Streamline Mobile Telecom Management with DATALERT! And MobileIron

Companies are constantly struggling with the day-to-day management of their telecom expenses. With expanded use of mobile devices, companies are facing looking to manage corporate and BYOD deployments as well as control data consumption costs. By leveraging  the  policy  management  capability  of  MobileIron’s  Enterprise Mobility Management (EMM) platform, Saaswedo’s TEM & Datalert solution (MyTem360) can provide customers with a streamlined solution for mobile data cost control. Key Benefits Integrated Real Time data monitoring for user - DATALERT! provides  an  overview  of  all  your  device’s  data  

consumption. - Anticipate and control your telecom spending Streamlined TEM & EMM integrated solution - Mobile Iron VSP is integrated inside MyTem360.

Single Telecom Admin solution for Telecom Expense Management for - Single view for across all telecom platforms: Mobile, fixed Tel,

WAN, LAN, Assets, Orders

415 East Middlefield Road Mountain View, CA 94043 USA Tel. +1.650.919.8100 Fax +1.650.919.8006 info@mobileiron.com

About Saaswedo Saaswedo, leading vendor of telecom management software, offers innovating and reliable solutions which are 100% SaaS. Thanks to our unique approach to gathering data from providers, our offer allows your clients to understand their telecom policy, simplify asset management, and optimize costs. With 50% of our workforce dedicated to R&D, our tools are developed in collaboration with reputable technology partners. Saaswedo’s  solutions  are  distributed  exclusively in an indirect fashion by, as of today, around twenty partners around Europe and the US, which includes some of the largest telecom providers. For More Information: Frédéric Fober Mobile +32 496 63 86 65 frederic.fober@saaswedo.com

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Technology Alliance & MobileIron Integration Overview DATALERT! synchronizes a setting within MyTem360 and  MobileIron’s  policy  manager  to  manage  and  enforce data access policy:

- Disabling the usage of the data on the device - Enabling the usage of the data on the device

Configuration Requirements: 1. For DATALERT! & MyTEM360,  you’ll  need  the  following  information:

1.1 Login/pwd of a MyTem360 user DATALERT! And MDM Management module must be accessible for that user.

1.2 VSP server URL For instance: de.mobileiron.net/Saaswedo

1.3 Protocol used by the server SSL or not

1.4 Login/pwd of a VSP user with the following roles User Portal API 1.5 Login/pwd of a generic enrollment user

Encode these information’s in the settings module and perform a validation. Note: If the MobileIron VSP is in the cloud the certificate gets imported without any action from Saaswedo team. If the MobileIron VSP is on premise Saaswedo support need to import the certificate.

2. Configuring the MobileIron VSP

2.1 Create two Labels: Roaming disabled & Roaming enabled

ROAMING ENABLED

ROAMING DISABLED

2.2 Create two Lockdown Policies

Disable Roaming « Roaming Data » property must be disabled in that policy

Enable Roaming « Roaming Data » property must be enabled in that policy

2.3 Apply Label Roaming disabled to the policy Disable Roaming Apply Label Roaming enabled to the policy Enable Roaming

Check List for Deployment / Activation of Datalert

Saaswedo : Instance + Login & password https://go.mytem360.com/

MobileIron : VSP Set-up of the label & lockdown policies

1. Synchronization of the Asset from MobileIron VSP :

2. Configuration of the line (national & roaming bundle, bill cycle, alerts) :

3. Activate Datalert service on the device/line

4. Upload info from Datalert app to Datalert module : 5. Mail & SMS for alert/notification to device & to Fleet Manager: 6. Blocking the Data on Android device: 7. Re-opening the Data on Android device : 8. Blocking the Data on IOS device : 9. Re-opening the Data on IOS device :

Technical Troubleshooting

A. The synchronization with the VSP is not working The credential of the VSP needs to be checked. The  VSP  is  “on  premise”  and  you  need  to  inform  Saaswedo  support  so  they  import  the  certificate.

B. If  the  Device  doesn’t  get  downloaded from the VSP

The Device might not be enrolled with a cellphone number or with a valid cellphone number. Only device with a valid cellphone number are synchronized from the VSP. Format number: +32 496 638665

C. The  icon  of  “Device  synchronized”  doesn’t  appear.  ( upper left blue corner)

The device might have been encoded manually inside Datalert but is not present inside the VSP.

D. If Datalert cannot be activated on the device: The cellphone number might not be correctly received/encoded inside Datalert. The cellphone number might not be correctly encoded inside the Datalert App on the device. (National  format  to  encode  with  the  “0”)

E. I  didn’t  receive  any  PIN  code  for  the  activation  of  Datalert  on  my  device

Re-deploy the service from Datalert module

F. The PIN code that I received is not working The PIN code is only valid during 3minutes. Re-start the deployment by activating the service from Datalert module.

G. The blocking of the Data is not working.

Check inside your VSP if the labels & policies (for Android device) are correctly configured. For IOS device  the  function  used  is  the  “built-in”  function  inside  the  VSP. For Android device: Check inside “Label  Membership” tab if the labels are applied

For IOS device: Check  the  value  of  the  “device  details” DataRoamingEnabled

H. The consumption on my device seems to me abnormal. If  you’re  using  the  same  phone  number  for  your  cellphone  and  your  tablet  both  consumption  adds up.

I. The last time Datalert on the device sent information was X days ago. The App might be turned off. Send a notification/SMS on the device to alert the user and request the re-activation of the App on the device

Reference Other FAQ: http://www.datalert.fr/en/ Contact Information Frédéric Fober International Channel & Partnership Manager frederic.fober@saaswedo.com Mobile: +32 496 63 86 65