Topic: Managing Conflict

Presented To:Ma’am Tabassum Saba

Presented By:

Nimra Noor ul Ain 470

Tehmina Kamran 473

Mahreen Iqbal 476

Rahima Noor 477

Maryum Sarwar 478

Students of:

Contents

Conflict management strategies

Tips for managing conflict

Conflict prevention techniques

Conflict management strategies

Selection of strategy

why the conflict arise

what to do when the

conflict arise

Points to ponder while selecting the strategies:

1st consideration:

Assessing your goals

What are the personal or

organizational goals

How important is to achieve these goals

2 nd consideration

Relationship

depth

durationquality

REGARDING RELATIONSHIP SOME QUESTION

Is relationship is long term or passing

Is relation is more important to me than matter

Is relationship is substantive

Strategies

Avoiding

Accommodating

Compromising

Competing

collaborating

Avoiding

Not to deal with issue or persons involved

Goes away from situation

Hoping that it may resolved itself

Contd.

Suitable when emotions are high and other could resolve

This is Lose-Lose strategy

Harmful when not given attention and ignored

Accommodating (smoothing)

More concerned with maintaining the

relationship then accomplishing a

specific goal through interaction

Contd.

Appropriate when issue Is not

important for you but the harmony

This is I loss you win strategy

It is harmful when you are

build up resentment

over

Compromising

We agree to give up a part of our

goal and part of our relationship in

order to reach an agreement

Contd.This strategy is effective for achieving temporary result

when both parties are Comparable level and in

pressure

It is LOSE SOME WIN SOME strategy

Competing.

COMPETING

It is a forcing strategy

Work to achieve your goals at all cost

Relationship are sacrificing in it

I win, you loss strategy

Time is less for the decision because of the welfare of the organization

Collaborating

COLLABORATING

integrating strategy

Win- Win strategy

Involves energy, commitment, and excellent

skills

Required plenty of time

Satisfying solutions

Relationship are maintained

Example

Gains

competition

• chance to win everything

• exercise own sense of power

Compromise• no one returns home empty-handed

Contd.

Avoidance

• No energy and time expenditure

Accommodation:

• Other may view as supportive

Collaborating:

• both sides win

• creativity in problem solving

Losses.

Competition:

• Chance to loss everything

• Potentially larger scale conflicts in the future

Avoidance:

• Less stimulation

• Little understanding of the needs of others

Accommodation

• Loss of power

• Absence of your unique contribution to the situation

Contd.

Compromise:

• Neither side realizes determination fully

Collaborating: • Loss of sense of autonomy

Tips for managing conflict

ACCEPT CONFLICT:

Conflict is natural

Unavoidable

It is a sign of a need for change and opportunity.

BE CALM:

Our response to the conflict

can change the

intensity of the problem.

Control your temper.

Respect the feelings of

others.

LISTEN ACTIVELY:

By listening half or your problems will

be solved.

It gives knowledge and information.

ANALYZE THE CONFLICT:

Clarify the specific problem

Don’t react impulsively

Take the time

Select a conflict

strategy.

CHOOSE YOUR WORDS CAREFULLY:

Use I-statements

Avoid placing blame

Be positive.

WORK TOGETHER:

Make a commitment to work together

Listen to each other.

SHARE YOUR INTERESTS:

Share their true

interests

Work together

Discuss your

differences

Develop a balanced

plan.

BE CREATIVE & BE SPECIFIC:

Finding a resolution to the problem

Clarify ambiguous terms.

SEARCH FOR A COMMON GOAL:

Select your best options

Work for a win-win situation

Understand the other’s

goals.

AVOID CONFLICT:Sometimes it is advisable to leave the conflict and

move on.

Conflict Prevention Techniques

Conflict can be healthy for an organization

Techniques to Minimize Conflict

Team Building

Diversity Training

Open Communication

Conflict Management

Training

Resource Allocation

Communication

Managing others’

Expectations

Team Building

Team Building

Setting clear objectives

Developing shared goals

Establishing norms

Stages through which teams progress

Clarifying expectations

Planning project and meeting deadlines

Diversity Training

Diversity Training

Self awareness.

Individual differences.

Valuing differences.

Maximizing each person’s

strengths.

Understanding and reduces

discrimination.

Legal guidelines.

Cross-training and

Cross-functional

team training

Open CommunicationRegular

staff meetings.

Internal newsletters.

Employee attitude surveys.

360-degree feedback.

Conflict Management Training

Handle conflict constructively.

Respect the others’ points of view , feelings and perceptions.

Listen actively.

Communicate assertively.

Problem-solve collaboratively.

Contd.

Support conflict constructively.

Help others avert

unnecessary strife.

Use communication

skills.

Anticipate and act accordingly.

Be aware problems .

Resource Allocation

RESOURCE ALLOCATION

An economic and productive methods required to accomplish an activity.

RESOURCES IN PROJECT

MANAGEMENT

Budget

People

Technology

Time Space

Tool

equipment and etc.

RESOURCE ALLOCATION AND

CONFLICT.

Same resource

pool.

Limited resources.

Competition arises

BASIC ALLOCATION DECISION

To make choices

Level of funding

Left unfunded

Prioritize projects

COMMUNICATION AND CONFLICT

COMMUNICATION AND CONFLICT

Poor communication.

Unclear issues.

Contradiction of non verbal issues

PREVENTION TECHNIQUES

“I” LANGUAGE AND NON-

VERBAL CUES

Take responsibility don’t blame.

Control our temper.

Aids in problem solving

Ends the argument.

NO REINFORCEMENT

Extinction technique.

Agree to disagree

MANAGING OTHER’S EXPECTATION

EXPECTATION AND CONFLICT.

When our expectations are not met there

is a sense of “all is not right in the world”.

There is a sense of frustration and/or a

feeling of being disrespected or

disregarded.

PREVENTION TECHNIQUES

Setting limits

Communicating the consequences

FOCUS ON OTHER’S

Showing your ideas are superior can motivate other’s to be defensive

Using you language can raise the fire of conflict.

PREVENTION TECHNIQUES.

Anticipating others objective

First consider other’s benefit.

Appeal other’s self-interest.