Strategic Plan 2018-2020 - FIT Information...
Transcript of Strategic Plan 2018-2020 - FIT Information...
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StrategicPlan2018-2020
FIT’s Division of Information Technology
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Strategicplansdocumenttheobjectivesthatanorganizationwantstoachieveoveraspecifiedperiodoftimeinresponseto
itschangingenvironment. ForIT,thestrategicplanispartoftheresurgenceoftheITDivisionposttheDeloittestudy,
completedinearly2016. OverthepasttwoyearstherehasbeensignificantimprovementintheITDivision’sinnovation,
deliveryofcustomerservice,projectmanagement,andtheoverallcontribution totheCollege’smissionandgoals. The
turnaround isthedirectresultofITteamworkandthedeterminationbyeverymemberoftheDivisiontomeetingIT’s
strategicandoperationalgoals.Additionally,theDivisionhasreceivedunwaveringsupport fortheturnaroundactionsfrom
thePresident,Cabinet,andtheFITcommunity.
Facultyandstudentsareaccustomedtotherapidpaceofdigitalserviceimprovementscomingfromprivateindustry. These
constituentsthennaturallyexpectasimilarpaceofimprovementsfromFITintheformofequipmentandservicesthat
remaincurrent,accessible,anddigitalifatallpossible. ThismeansthattheCollegerequiresatechnologyarchitecturethat
permitstheassimilationofnewertechnologies,leveragesCloudbasedservices,isappropriatelymaintained,improves
accesstoinformation,supports thedigitizingofworkflows,andprotectsthedataentrustedtotheCollege.
TheITStrategicPlanrepresentsourdedication tothecontinuousimprovementofthoughtleadershipanddeliveryofIT
servicesinsupportoftheCollege’sstrategicgoals.
CIOPerspective
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ITMissionStatement
Todevelopanddelivertechnologyservicesthatadvancetheacademic,student,innovation,andstrategicgoalsofFIT.
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DiscussionTopics• StrategicPlanOverview• OperationalExcellence• InformationSecurity• ITWorkforceDevelopment
• EmergingTechnology• NextSteps
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1. Serviceimprovementisacontinuousprocess
2. Thepaceoftechnologychangecontinuestoaccelerate
3. TransformationisoccurringacrossHigher-Edtoaddressthechallengesofcompetition,betterengagementwithnon-traditionalstudents,lowerenrollment,andthedigitizationofworkflowstoimproveoperatingefficienciesandstudentservices.
4. CollaboratewithSchools,Departments,andFacultytoassistwithleveragingtechnologyaspartoftheircurriculum
5. Resources– People,Space,Financial– arelimitedorshrinking
StrategicPlanKeyThemes
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StrategicPlanLifeCycle
FIT STRATEGIC
GOALS
ITStrategicPlanEvolvesfrom
GoalstoResults
PLANNING/ASSESSMENT
EXECUTIONINDIVIDUAL
IT PROJECTS
IT STRATEGIC
PLAN
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ITStrategyInfluencers
ITSTRATEGIC
PLAN
*SeeAppendices,Page30
Internal Influencers• FITStrategicGoals• DigitalWorkflows• PursuitofOperational
Excellence• FITCommunityTechnology
InnovationInitiatives
External Influencers• DigitalEcosystem• AvailabilityofResource
Options• SUNYandRegulatory
Requirements• VendorMarketplace*• Academiccollaborationwith
IndustryPartners• EmergingTechnologies
=+
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FITStrategicGoalsDriveITStrategicPlan
FIT Strategic Goals*
Objective1:OperationalExcellence
Objective2:InformationSecurity
Objective3:ITWorkforceDevelopment
Objective4:EmergingTechnologies
Goal1:EnsureAcademicandCreativeExcellence
Goal2: BeanInnovationCenterforCreative IndustriesWorldwide
Goal3: ProvideanEmpoweringStudentExperience inaCohesiveCommunityBuildingaPowerfulBrand
IT Strategic Objectives*
The IT Strategic Plan supports the College’s goals by establishing a robust capacity toleverage emerging technologies, ensuring a skilled workforce, protecting FIT’s intellectualcapital, and delivering accurate effective and measurable operational results.
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*AstheFITStrategicGoalsareperiodicallyrevised,theITStrategicObjectiveswillbereviewedtoensurealignment.
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FITITStrategicPlanObjectivesObjective1:
OperationalExcellenceEnsureoperationaltechnologies,talent,andprocessesthatsupporttheCollegeremaineffective,efficient,andmeasurable.
Objective2:InformationSecurity
Protecttheconfidentiality,integrity,andavailabilityofdata,research,andsystems,toenabletheFITcommunitytopursueitsgoals.
Objective3:ITWorkforceDevelopment
EvolvetheITDivision’sskillsetsandcapabilitiestoalignwiththeCollege’sstrategicgoals.
Objective4:EmergingTechnologies
Embraceemerging/advancedtechnologiestosupportacademics,
research,andinnovation.
PlanObjectives
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OperationalExcellence
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Situation• Inaddition toDeloitte’s19recommendations (across4categories),theITDivisionwasnotaddressingapplicationandinfrastructureupgrades, disasterrecovery,andchampioning newtechnologies toaddressmoving theCollegetodigitalworkflows.
• TheITDivisionspentthelatterhalfof2016andfirsthalfof2017identifying andbuilding consensusonhowtoaddressthesystemandinfrastructureissues.
Remediation• Planstoaddressthecriticaloperationalissueshavebeenestablishedandarein-progress:Bannerupgrade,MyFITupgrade,ArgosImplementation,OneSolutionupgrade,DataCenterMove,Networkupgrades,EventSpaceAVupgrades, andmigrationofphoneservicestotheCloud.
OperationalExcellence
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Initiatives• Continueprogramstoupgrade/replaceendoflifesystems,infrastructure,andprocesses
• ContinuedevelopingtheskillsnecessarytosupportFIT’sevolvingTechnologyOperations
• Implementstandardizedprocesses toprotectandsupportFIT’sTechnologyOperations
• ExpandtheuseofDigitalWorkflowsacrosstheCollegetoimproveoperationalefficiencies
• EstablishKaufmanHallasalocalDRSiteformanycriticalapplications
• LeverageITECservicesandothercloudservices tomoveFITsystemstoalowercostlocationoutsideofNewYorkCity;thiswillalsohelpcreateadditionaldisasterrecoverycapabilities
OperationalExcellenceStrategicPlan
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2017 2018 2019 2020
OperationalExcellenceTimeline(timeline representsestimatedstartandcompletionofprojects)
Textinthiscolor areDeloitteRecommendations
MajorFITinitiativeswillspanoveracourseofseveralyearsandwillrequirecommitmentfromboth ITandthecollegetobringabout thedesiredcapabilities.
ITGovernanceProject DevelopCustomerEngagementStrategyMigratePhoneSystemtoCloud
Luminis5Upgrade
EthosIdentityManager
AllHigh,Medium&LowPriorityTechnologyProjects
BannerUpgrade
ArgosBI
NetworkUpgrade
BannerOn-goingProcessRe-engineering
ITStrategicPlanCreation SeamlessUserExperience
SuccessionPlanning&KnowledgeTransfer
BannerSelf-ServiceUpgrade
NolijtoBDM
AlignJobTiles EnhanceITAssetMgt.Practices
ITECPilot ITECMigration
Implementstructure,processesandtools
EventSpaceA/VUpgrades RationalizeDuplicative&OutdatedApplications
EnhanceITBudgetSubmission
DataCenterMove
DigitalWorkflows
Re-engineerDataBackupArchitecture
AdjunctComputer/ClassroomPeripheralEquipmentRefreshes
NewAdvancementSystem
CCPSCRM
ParticipateinInfrastructureActivitiesAssociatedwithPhysicalPlantRenovations/NAB
25LiveReview
EstablishDRRTO
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InformationSecurity
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ELEMENTSOF THESECURITYPLAN
POLICY
AWARENESS
INFRASTRUCTURE
APPLICATIONS
INCIDENT RESPONSE
SeetheITSecurityStrategicPlanforMoreInformation
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InformationSecurityStrategicPlan
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GOAL* INFORMATIONSECURITYIMPLICATION*
EnsureAcademicandCreativeExcellence
• FITcreates valuableintellectual propertythatmustbeprotected.
• Astechnologybecomesengrained intheindustriesthatFITserves(e.g.wearable technology),itmustbesecured.
BeAnInnovationCenter forCreativeIndustriesWorldwide
• FITwillberesponsibleforprotectingmorepartnerinformation.
• Partnerships andremotelearning require informationprotectiononaglobalstage.
ProvideAnEmpoweringStudentExperience inaCohesive CommunityBuildingaPowerfulBrand
• Anempowered,diversecommunitycreatesandsharesmoreinformationthatmustbeprotected.
• Anempowered, diversecommunitycreatesattractivetargetsforcyberattack.
*AstheFITStrategicGoalsareperiodicallyrevised,theITInformationSecurityStrategicPlanwillbereviewedforalignment.
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Category 2016 2017 2018 2019
Policy
Awareness
Infrastructure
Applications
IncidentResponse
SecurityStrategicPlanTimelineFramework
Governance
Initial Policies andPractices
DataClassification Audit PlanandExecution
Branding
MessagePoints
Faculty/Staff Education Program
Student Education Program
White HatPhishing
ScreenProt.forInactivity
Reduction inAdminPrivilegesRemovingVulnerabilities
ServerImaging
Workstation Imaging
NextGenAnti Virus
LoggingandEventCorrelation
NetworkSecurity
DatabaseActivityMonitoring
Application AssessmentProgram
SecureCoding Training
Denial ofServiceProtection/WAF
ForensicsVendor
Incident ResponsePlan
Tabletop Drills (Continually RevisedandCustomized)
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WorkforceDevelopment
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Technology
Wherearetheavailableskills?–Internal?– Partners?– Vendors?
AnyoneCanBuytheTools;Attracting,Developing,andRetainingtheRightTalentistheHardPart
WorkforceDevelopment
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ITSkillsandCoverageCurrentState
• IThasnottraditionallyinvestedinthetechnicalandprofessionalskillsdevelopmentofteammembers.
• TherelentlesspaceofchangingtechnologyrequiresanongoingprogramtotrainITpersonnel.Technicalskillsquicklybecomedatedandneedtoberefreshed/upgraded.
• TheITDivisionincreasinglylivesina24x7x365worldasaresultofmaintenancetosystemsandinfrastructure,expectationof“alwayson”systems,internationalfootprint,andtheresponsetocyber-threats.
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BigDataAnalysis
Impo
rtan
ce t
o IT
Str
ateg
ic P
lan
*Skillsaredefinedintheappendices
Debugging/Troubleshooting
Reporting
BusinessIntelligence&DataAnalytics
TechnicalWritingCoding&Programming
ServiceManagement
ConfigurationManagementApplicationSupport
Infrastructure/DataCenterOperations
Testing
DisasterRecovery
Governance
DatabaseManagementEmergingTechnologies
Leadership
VirtualReality
NetworkArchitecture
SecurityAwareness
AugmentedReality
CustomerSupport
SensorTechnologyAPI’s
Mobile/WebUIDevelopment
ProjectManagementSolutionDesignandDelivery
IT Skills Gap
ITSkillsGap*Analysis
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BusinessAnalysis
CollaborationTechnologies
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• CrossTrainingExpandsskillsets,extendsknowledge tootherteammembers,helpswithsuccession
• Classroom-BasedTraining/WebinarsImproveandexpandtechnicalandprofessional skillsets
• Conferences/SeminarsGainknowledgeonlatesttechnology andtrends,engageinpeerdiscussions/reviews/networking
• NewHiresEnhancetheteamwithnewperspectivesandskills
• CloudServicesLeveragehighlyexperienced resourcestodelivereconomicalandindustrybestpracticeservicestoincreasesupport coveragefor targetedareas(e.g.,cyberattacks,hostingofapplications)
ActionPlantoCloseSkills&CoverageGap
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EmergingTechnologies
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Telepresence, Virtual Reality, Augmented Reality
Advanced SecurityAtthecenterofallthesetechnologies,issecurity.Itmustbefluid,adaptiveanddetailed.Futuresecuritytechnologymustleveragemachinelearningtorecognizeandstopthreatsthatevolveveryquickly,andtonotifyappropriatepartiesaboutevents.
Robots canaidwithremoteproceduressuchasmedicalcare,ordothingshumanssimplycannot—carryitemsatawarehouse,militaryoperationsorevenunderwatershipmaintenance.Wewillseemorerobots inourdailylives,whetherit’sarobotdeliveringroomservice,ortakingoverbuildingsecurity.
Howcanyoukeepeveryone onthesamepage,whenthey’remilesapart?AdvancedCollaborativeToolshelpsindividualscollaboratenomatterwheretheyarelocated.Cloud-baseddocument managementprovidesasecureplacetostore,organizeandshareinformationfromanydevice. And telepresencerobotsgiveyouasenseofphysicallybeingintheoffice.
Advanced Collaborative Tools
Artificial Intelligence (AI) willreshapetheworkplace,allowingsystemsthatcancombthroughmassiveamountsofdata.AIapplicationsarealreadybeingusedtoadjustmarketingcampaignsbasedonsignalsfromatargetgroup.
Smartphones,wearabledevices,tabletsanddesktopcomputerscanconnect toappliancesandsensorsinandoutoftheworkplace.Youcancommunicatewithyourmobiledevice totheprinterintheoffice;oreventhecoffeemachine.
Internet of Things (IoT)
OnlinemeetingandpresentationsoftwareallowsyoutohaveameetingwithanyonewhohasanInternetconnection.Usersinmultiplelocationscanseethesamedocumentatthesametime.VirtualRealityallowsustoshowbusinessconcepts inmorerealisticterms,forexample,walkingthroughanofficeremodelortravelingthroughapatient’sbraintofindatumor.
EmergingTechnologiesExamples
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Source: CEB IT Leadership Council Survey of 260 Companies - 2017
EmergingTechnologiesarerelevanttohowFITengageswithindustryontheuseofthetechnologiesindesign,manufacturing,marketing/communications,etc.
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2017 2018 2019 2020CreateanEmerging
TechnologyCommittee MeetRegularlytoApproveStrategy,GovernanceandotherMajorITActivities
PilotEmergingTechwithfaculty(Drones,VR,AR) AssistfacultywiththeinclusionofEmergingTechintheircurriculum
PilotEmergingTechwithCollegebusinessoperations
EstablishandnurtureaFacultyResearchandInnovationspace toexperimentwith3DPrinters,3DScanners,Drones,VR,ARandotherEmergingTechnologies astheybecomeavailable
CreateaTechnology&CollaborationForum
KeepallITFaculty,StaffandAdministrationInformedonallImportantFITITMatters
ExpanduseofEmergingTechforCollegebusinessOperations(AR,VR,etc.)
Major emerging technology initiatives will span several years and will require commitment fromboth IT and the College to bring about the desired results.
FITEmergingTechnologiesTimeline
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IntroduceAdvancedCollaborationtools
InstitutionalizeReal-TimeCollaboration(UC&C)resourcesandbestpractices
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• ReviewITStrategicPlan• PresentPlantotheCollegePresidentandCabinetforfeedbackand
approval• ReviewplanwithFacultySenateExecutiveCommitteeandDeans
• CommunicateITStrategyBroadly• Customizecommunicationsforstakeholderse.g.,Faculty,Staff,
Students,ExternalParties• PublishtoFITITWebsite• AlignindividualITstaffgoalsandincentivestooverallstrategy
• MonitorandAdaptITStrategy• AdaptITstrategy,asnecessary,tochangingconditionsatFITandinthe
academicandtechnologyenvironments
NextSteps
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Appendix
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WEAKNESSES
THREATS
•Manycritical systemsarepastendoflife•DevelopmentofITstaffhaslaggedbehindtheadvancementoftechnologies thatwillsupportthestrategicgoalsoftheCollege
• LimitedabilitytominethewealthofinformationinFITsystems
• Staffingmodeldoesnotsupporttherequireddepthandbreatheofskills setsandoperations
• Informationsecuritybreaches• Location– FIT’sprimarycomputingprocessingcapabilities areinonelocation
• Verylimiteddisasterrecoverycapabilities• Expected lossofinstitutionalknowledgeasaresultofteammemberretirements
• Retainingfundingforcritical technologyinitiatives
• Continueduseofobsoletetechnology/applications
STRENGTHS
OPPORTUNITIES
• Stronginstitutional supportfortheITDivision
• ITDivisionhasdeepknowledgeofthetechnologies supportingFITbusinessandacademicoperations
• TeammemberscommittedtoFIT’ssuccessandgoals
• Stronginnovationmindset
• Enabling theFITdigitalecosystem–workflows,studentexperience, etc.
• Leveragingemergingtechnologies toadvancethestrategicgoalsofthecollege
• EngagingwithSUNYITECandotherCloudvendorstoenableeconomiesofscaleandtoimprovedisasterrecoverycapabilities
• Engagingwithfacultyandstudentstoidentifyanddeliver stateofthearteducationaltechnology 29
ITSWOTAnalysis
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THEHIGHEREDUCATIONALTECHNOLOGYANDVENDORLANDSCAPEIN2018(The Challenge is “What’s Best for FIT?”)
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Skill Definition
APIs
Applicationcodethatallowscomputerprograms,eithercustom-developedor3rd-party, tointeractwitheachother inastandardizedway,sothatexistingcomponentsorproducts thatperformspecificfunctionscanbecombinedtoprovideanoverallsolution.
ApplicationSupportModifyingFIT-developedprogramsorconfigurationsof3rd-partysoftwaretoimprovefunctionalityand/orcorrectbugsandunexpectedbehavior.
AugmentedRealityTechnology thatsuperimposesacomputer-generatedimageorinformationonauser'sviewoftherealworld,thusprovidingacompositeview.
BigDataAnalysis
Theabilitytoingest,link,andcomputationallyanalyzeextremelylargedisparatedatasets,bothstructuredandunstructured, toprovidenewinsightsandadvancedecisionmakingcapabilitiesthroughdatapatterns,trends,andassociations.
BusinessAnalysis
Abilitytocapture,interpretanddocumentbusinessneedsandrecommendsolutionsthatdelivervaluetostakeholders. Solutionsoftenincludesoftwareorsystemcomponents,butmayalsoconsistofprocessimprovement,organizationalchangeorpolicydevelopment.
BusinessIntelligence(BI)&DataAnalytics
Asuiteofskillsandabilitiesneededtodesign,build,anddelivercomplexBIsolutionsthatenablebusinessusers,viaself-service,tounderstandhowabusinessareaisperformingandwhatcanbedone tomeettheirstrategicoroperationalgoals.BIsolutionsgenerallybringtogetheradiversifiedsetofbusinessdataacrossmultipledomains,andemploydataarchitecture,datawarehousing,datatransformation,masterdatamanagement,andBIdesignandtechnologyskillstodevelopsolutionsforbusinessareas.
CodingandProgramming
Abilitytodesignanddevelopsoftwareapplicationsforaspecificuserorgroupofuserswithinanorganization,addressingtheirneedsmorepreciselythanoff-the-shelfsoftware.
CollaborationTechnologies
UnifiedCommunications isanevolvingsetoftechnologiesthatautomatesandsimplifiestheinteractionbetweenhumansandaudio/visualdeviceactivities.UnifiedCommunicationsisapowerfultooltoenablecollaborationacrossgeographicboundaries.
ConfigurationManagement
TrackingthehardwareandsoftwarethatmakeuptheITenvironment,understandingtherelationshipamongthecomponentsandtheirexpected lifecycle,andexecutingchangesinareliableandrepeatablemanner.
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Skill Definition
CustomerSupport
TheabilitytotakerequestsforrepairsornewfunctionalityfromITcustomers,toproperly setexpectationsandwhenthoserequestswillbefilled,topassthemofftotheteamthatcanfulfillthem,andtotrackrequeststoensurefollowup.
DatabaseManagement
Abilitytoperformdatabaseadministratordutiestoensurethatadatabaseisavailable,reliable,performant,monitored,securedaccordingtobusinessandregulatoryrules,andmanagedforgrowth,upgradesandpatches.KeepsapprisedofnewreleasesandfeaturestoworkwithITandbusinesscommunitytoimplementvaluedfeatures.
Debugging/Troubleshooting
AbilitytoevaluateasituationinwhichanITsystemisnotfunctioningasexpected,understandthepotentiallyincorrectcomponents,determinethesourceoftheproblem,andremediate.
DisasterRecovery
AbilitytodocumentthebusinessrequirementstorestoreITsystemsintheeventthatamajoreventdisablesthedatacenteroralargeportionofit,oravendorsystemthatiscriticaltotheCollege.Further,designtheITenvironmentsothatitmeetsthesebusinessneedsandconduct teststomakesurethedesignworksasexpected.
GovernanceAsetofpracticesthatprovidesguidanceastohowworkwithinITisprioritizedandexecuted,toprovidetransparencyandpredictability.
Infrastructure/DCOperations
MaintainingthephysicalenvironmentinwhichFITequipmentoperates.Thisincludesclimatecontrol,powermanagement,andspaceallocation.Thisalsoincludesrepeatabletaskssuchasbackups,accountcreation,andjobscheduling,running,andmonitoring.
LeadershipAbilitytosetprioritiestomatchresourceswiththeneedsoftheCollege,andtoorganizeandmotivateteamstoexecutethosepriorities.
Mobile/WebUIDevelopment
AbilitytodesignanddevelopWebandmobileapplicationstomanageinformation,tasksandworkflows,anddistillthoseintoscreensandflowsthatareintuitiveandeasilyconsumablebyusersandbackendservices.
NetworkArchitectureAbilitytoorganizeandconfigurenetworkcomponents tosupport theCollege'sbusinessneedssecurely,efficiently,andeffectively,withfocusonfunctionalityandavailability.
Project Management
Thepracticesneeded todevelopaplantoimplementITsystemsandupgradeson-time,on-scope,andon-budget,andtoensurethesystemswillcontinuetobesupportablethroughthesystemlifecycle.SubskillsincludeRiskManagement,IssuesManagement,andResourceManagement
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Skill Definition
ReportingAbilitytoorganizeandpresentoperationaldatainwaysthathelpbusinessusersunderstand issuesandmakebetterdecisionsonadaily(orweekly,monthly,etc.)basis.
SecurityAwarenessAbilitytoexecuteITfunctionssuchasapplicationdevelopmentandinfrastructureconfigurationsoastominimizethreatsandbestprotectthecollege'ssystemsandinformationfromattackers.
SensorTechnologyUnderstandingoftechnologiesthatallowobjectssuchastoysorwearabledevicestounderstandsomethingabouttheirphysicaldevicesandtotransmitthatinformationormakedecisionbasedon thatunderstanding.
ServiceManagementAbilitytodefine,trackandreportonthevariousactivitiesprovidedbyITtosetexpectationsbetweenITandourclientsandtomeasureperformanceagainstthoseexpectations.
SolutionDesignandDelivery
UnderstandingthebusinessneedsofanareaintheCollegeanddevelopingasolution tothoseneedsbycombining3rdpartycomponents, customcomponents,personnel,andprocess,andthenmanagingtheimplementationofthatsolution
TechnicalWritingThepracticeofdocumentingcomplextechnicalprocessesintocommunicationmediaforuseinthecreation,support,orunderstandingoftechnologysolutions.
TestingAbilitytoconstructandnon-intrusivelyexecutescenariostoconfirmthatchangesto theenvironmentwillperformasexpected,beforeandafterthechangeisimplemented.
VirtualReality
Thecomputer-generatedsimulationofathree-dimensionalimageorenvironmentthatcanbeinteractedwithinaseeminglyrealorphysicalwaybyapersonusingspecialelectronicequipment,suchasahelmetwithascreeninsideorglovesfittedwithsensors.
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•Drones•3DPensPrintingScanning
•SmartClothes•360Cameras•Cloud•AI•AR/VR/MR•CognitiveComputing
•Training forCurrentandEmergingTechnologiesandITSecurity
•BusinessAnalysis
•ProjectManagement
•Leadership
• ClassroomEquip./FacultyComputingRefresh
• BannerUpgrades• EnhancedWireless• AV/LightingofLiveEventSpaces
• CloudMigration• VideoConferencing• ITGovernance• WorkflowAutomation
•AwarenessPresentations
•DataClassification
•NextGenAnti-virus
•ActiveHackerMonitoring
•DataEncryption• ITIncidentResponse
•ApplicationAssessments
Operational Excellence
IT Workforce Development
Information Security
Emerging Technologies
EXAMPLES
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ExamplesofActivitiestoEnableStrategicGoals