Steven Woodward CFPS, CSQA swoodward ......Steven Woodward CFPS, CSQA [email protected]...

Steven Woodward CFPS, [email protected]

www:woodwardsystems.ca613-823-7573

Woodward Systems Inc. 2009

Evaluate project status/ progressClarify and quantify requirementsCommunication mechanism with contractors or outsourcersGenerate a project estimateReduce application support complexityEvaluate readiness for cloud computingModel and quantify customer experiences


Measures various types of functionalityFlexible any DomainNeed additional measures for contextMay need to obtain different perspectives using the same measureNeeds to be time appropriateValue must be > Cost


Measure your house frontage using meters ?Measure your house height using meters ?Measure the Sq Meters of floor space of your home?Measure the Sq Meters of your refurbished shower stall ?Measure the linear meters of copper wire for your home?Measure the volume of aircraft fuel in cubic meters ?


Measure with a specific purpose/ objectiveSpecific usually to line of business so it’s logical and intuitive for that line of businessBasic framework of measurement is consistent (Approx 3 feet 3 inches)Must be logical and practical to colleagues/ peers in the line of business


Specific line of business using the “meter”Expensive, but high valueRigorous processLearning curveThousands of pages of regulations and rulesObjective focused


Interactive Time !60 second challenge

Meters FP


SPSP

Can you measure functionality:DevelopedCustomizedDeveloped by middleware developersContained in a package Required to be tested (handsets – location)Code tables maintainedPerformed manually by users Functionality by channelOf cloud computing service providersFor iPhone applicationsGame on XBOX


Customer

Enterprise Management

Enterprise Quality Mgmt, Process & IT Planning & Arch.Process Arch.Management

& Support

Info SystemsStrategy &Planning

KnowledgeManagement

Stakeholder & External Relations ManagementPR & Comm.

RelationsManagement

RegulatoryManagement

ShareholderRelations

Management

LegalManagement

Human Resources ManagementEmployee& Labor

Relations

WorkforceStrategy

WorkforceDevelopment

HR Policies& Practices

Disaster Recovery, Security & Fraud ManagementFraud

Management

Disaster Recovery & Contingency

PlanningSecurity

Management

Financial & Asset ManagementFinancial

ManagementProcurementManagement

Real EstateManagement

Strategic & Enterprise Planning Strategic &Business Planning

BusinessDevelopment

EnterpriseArchitecture

Planning

GroupEnterprise

ManagementResearch &

DevelopmentTechnologyAcquisition

Research & Development & Technology Acquisition

Brand Management, Market Research & AdvertisingMarket

Research &Analysis

BrandManagement

AdvertisingEnterprise

QualityManagement

Service Development & Management

Resource Development & Management

Supply Chain Development & Management

Marketing & Offer Management

Infrastructure Lifecycle Management

Product Lifecycle Management

Strategy & Commit

Strategy, Infrastructure & Product

Supply Chain Strategy & Policy

Supply Chain Planning

& Commitment

Supply Chain Development & Change

Management

Supply Chain CapabilityAvailability

Service Planning & Commitment

Service Strategy &

Policy

Service &OperationsCapabilityDelivery

Service Development &

Retirement

Resource &Operations CapabilityDelivery

Resource &Technology

Strategy & Policy

Resource &Technology

Plan & Commitment

Resource Development

Product Development & Retirement

Product & OfferPortfolio

CapabilityDelivery

Product & OfferPortfolio Strategy,Policy & Planning

MarketingCapabilityDelivery

Product & OfferBusiness

Planning &Commitment

CRMCapabilityDelivery

MarketStrategy &

Policy

Sales & ChannelDevelopment

Marketing Communications

& Promotion

Operations

Fulfillment Assurance BillingOperations Support & ReadinessCustomer RelationshipManagement

Service Management & Operations

Resource Management & Operations

Supplier/Partner Relationship Management

ServiceConfiguration & Activation

ServiceProblem

Management

Service QualityManagement

Service & Specific Instance

Rating

SM&OSupport & Readiness

Supplier/Partner Interface Management

S/P Buying

S/P Purchase Order

Management

S/P Problem Reporting &Management

S/P PerformanceManagement

S/P Settlements & Billing

ManagementS/PRM

Support &Readiness

ResourceProvisioning

ResourceTrouble

Management

Retention & Loyalty

Customer Interface Management

Billing & Collections

Management

CustomerQoS / SLA

Management

ProblemHandling

Selling

Order Handling

MarketingFulfillmentResponse

CRMSupport & Readiness

Resource Data Collection & Processing

ResourcePerformanceManagementRM&O

Support & Readiness


Technology and functionality explosion (wide variations)Software productivity not as critical today as other areas where FPA can be appliedLeverage expertise to ensure logical, intuitive and valuable results for the line of businessFocus on the logical perspective required to satisfy the quest for metrics analysis


Vertical descent 1,713 metersLongest run 15,200 metersTree “dead ahead” 10 metersTree approaching right 7 metersTree approaching left 5 metersSnow depth 1 meterSpeed 5 meters/ secondTrees all appear 3 meters high


Tree “dead” ahead actually 12 meters highCliff 9 meters highBetween cliff and tree .5 meterDistance to chair lift 10 meters


“Don’t Follow Me !”“OK !”

1.5 meter long green snowboard Falling towards me from 7 meters

“I thought you said, ‘Follow Me!’”


http://link.brightcove.com/services/player/bcpid10791390001?bclid=0&bctid=1856961206

Jen is a new executive in the IT department and wants to use measurement information in order to see “what’s behind the red door”

IT culture often consume extensive effort to avoid change.


IT Crowd Season 1 Episode 4

Retain and increase customer base (positive customer perspective)Alternative modes of revenue generationAdd channels to add revenue


Functional Analysis is a flexible frameworkCommon sense and practicality focusedRecognize and respect perspective, even cultural !Measurement provides value and improves communicationMaximize value for $ Satisfy the logical quest for your stakeholderPerspective is everything !


Steven Woodward CFPS, CSQA swoodward ......Steven Woodward CFPS, CSQA [email protected]...

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