Steve Profile
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Executive, Training and Development
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Executive Profile
Transcript of Steve Profile
Executive, Training and Development
Who am I!
What I do!
Who I do it for!
Executive in Training and Development◦ 23 years of experience
Healthcare Banking Consulting Telecommunications
Sunbelt 1988 - 1993
William M. Mercer1994 - 2000
Intervoice, Inc.2000 - 2008
Analysis – Understand the Customer Need Design – Research Training Methodologies Develop – Organize and Create program Implement – Train the Target Audience Evaluate – Kirkpatrick 4 levels of Evaluation
Professional Development
Performance Through People Leadership Style SkillScope Motivation and Values SMART Goals Communication Listening Skills Delegation Feedback
Team Skills Time Management PeopleSoft – Performance Management SAP – Time Entry, Sales Management,
Expense Reports ISO 9001 – 2000 Internal Audit Balanced Score Card Human Resources Compliance
5 A’s Assessment
Assignment
AllocationAgency
Accountability
Assessment – What needs to be done
Assignment – Who can accomplish the task
Allocation – Resources required
Agency – Time to accomplish the task
Accountability – Report back
To make a difference in organizations through appropriate and effective
Training and Development interventions!
