STEPHANIE WHITLOW Hospitality Manager

ABOUT ME I am currently living and working in Byron Bay, Australia.

I am assistant manager at Soul Bowl, a salad bar with an edge.

EDUCATION I am currently studying Diploma of Management at the Burleigh Head campus of

on the beautiful Gold Coast of Australia.

Graduating in March 2014.

I achieved 10 GCSE’s and the Duke of Edinburgh Silver Award in 2005.

I gained three A Levels in English, Philosophy and Photography and a City and Guilds award in Creative Computing in 2007.

I graduated with a degree in English with Creative Writing in 2010 from

I HAVE ALWAYS BEEN…

Polite, punctual and presentable.

Trusted to handle cash and operate the till.

Waiting tables and serving customers.

Preparing food.

A trained barista and bartender.

Responsible for the of opening and closing of businesses.

Entrusted to cash up and work alone, using my own initiative.

Forthcoming and assertive, leading and helping as past of a team.

A positive communicator.

Training new/lower levelled staff.

HERE…

Waitress at Langland’s Brasserie in Summer 2008

Acting Manager at Ripples Café and Gelataria

and Assistant Manager

at The Evening Post Theatre bar

from early 2011 til 2012

THEN I TRIED THIS…

Taught 2-18 year olds English as a second language at Jerry’s English World in Hung Hom, Hong Kong in 2012 for one year.

I wrote my own Creative Writing course for 6-10 year olds for the education centre.

Ran my own classes of up to 10 students.

Home-schooled children one to one in my spare time.

NOW I GET TO DO THIS…

Have fun at work

Whilst still:

Not just satisfying but impressing customers and my boss.

Creating and serving fresh, healthy and delicious meals and juices in a fast paced environment.

Pouring the finest coffee even when under pressure.

Keeping team morale high, guiding others and leading by example at all times.

Always going above and beyond the call of duty to meet others needs and expectations.

Abiding and maintaining the highest standards in house keeping and health and safety.

Ordering all necessary stock, developing strong supplier relationships and implementing stock rotation.

Utilising ‘Waiter One’ iPad software to analyse sales and ensure the cashing up is done correctly.

Building a positive and fun work environment for both customers and staff to enjoy, a space filled with good vibes and good times.

Work Hard, Play Hard.

WHEN I’M NOT WORKING YOU’LL FIND ME Here… And Here…

I CAUGHT THE TRAVEL BUG…

Drove from Wales to Serbia in 2007, through 8 different countries.

Spent Xmas in India in 2008.

Visited countries of the Middle East, Dubai and Qatar, frequently since 2009.

Inter-railed Europe in 2010: Amsterdam – Berlin – Prague – Vienna – Budapest – Belgrade – Zagreb – Split – Venice – Nice – Algeciras, then sailed to Morocco: Algiers – Marrakesh – Essoueria – Taghazout – Agadir.

Globetrotted to Indonesia and Thailand in 2011.

Drove from Wales to the southern most tip of Croatia in 2011, a round trip through 9 separate countries.

Flew to the southern hemisphere of Australia in 2012 to start my working holiday visa.

Holidayed on the SE Asian beaches of Gili T, Boracay and Railay.

Moved to the city of Hong Kong in 2012 to become an English teacher.

Relocated back to Australia in 2013 to recommence studying.

I LIKE TO…

Take photographs

Write creatively

Keep a scrap book

Read all kinds of books

Do crosswords

Take long scenic walks

Meditate

Do yoga

Travel

Try things I’ve never done before

Cook

Meet new people

Live in the now

Feel free

PERSONAL STATEMENT Travel is the only cost in life that makes you richer.

My travels and adventures have given me such great passion for life, a drive to succeed in all I take on and give myself to. I don’t believe in half measures and have always given everything my all, including my work. I work to live not live to work but ensure that in doing so that I love my job.

I thrive in busy, energetic, team environments where I can utilise my multi-tasking and communication skills. I am personable and hardworking, implementing all I have learnt in my working career and from my studies as a manager in order to achieve the aims and objectives of a business. I prioritise customer satisfaction and high employee morale as a leader, believing that happy workers will make for happy customers. I also regard a clean and safe work environment a high priority in creating the best space for the best in hospitality.

In every job I have ever had I have quickly been promoted and entrusted with the highest responsibilities. I can be relied upon and prove myself a valuable and necessary asset to a positive, productive and efficient team. I have always been a ‘doer’ over a ‘sayer’ and am more than happy to lead by example in guiding my team and training others. I take my leaderships role humbly and am not afraid to get my hands dirty, undertaking the lowest and dirtiest jobs to retain respect from my team.

My open-mindedness and gentle nature make me an approachable and well-liked employee, mentor and co-worker. I provide support for my superiors, staff and team, stepping up to the plate whenever necessary, never shying away from any task or responsibility left in my charge.

My career aims and goals are to continue to progress and grow as a manager in the hospitality industry in the hope of one day owning and running my own business. I am deeply passionate about customer service and pride myself on doing my job to the best of my ability. In reference to my love of travel, I am determined to make Australia my base for the foreseeable future and consider everyday here part of my adventure. I am seeking a position within a company that can offer me sponsorship here, a business I can throw myself wholeheartedly into and guarantee four years dedication to. I can promise you my hard work will not go unnoticed and it will prove a successful investment for us both.