StatusSource market

pilotsMarch 4, 2014

Summary source markets pilot activities

Q1 2013 Engagements with Croatia, Czech Rep, Sweden Requirements workshops with key representatives Identification of functional gaps -> Source portal

Q2 2013 Definition of Source portal functionalities

Q3 2013 Building of source portal

Q4 2013 First wave training source markets on new source portal

Q1 2014 Second wave training source markets Pilots get access to the live portal

Q2 2014 Feedback and reporting

New source portal

NEW

Source Hotel Product

Product Database

Source C. Offer Product

Inbound T. Agenciesproduct

Tourismlink Web site B2BWeb

serviceBooking engine

Travel AgencyWeb site

Source External providers product

Quick overview source portal

Accommodation booking process

Accommodation booking process

Complementary Offer booking process

Complementary Offer booking process

Usefull information from the project. Ex:List of hoteliers

Usefull information from the project. Ex:List of hoteliers

Contact to our call center for tecnical issues

Contact to our call center for tecnical issues

Access to operative of accommodation and complementary offer

Access to operative of accommodation and complementary offer

Engaged and committed source markets

Engagement started with 5 source markets:Croatia, Czech Republic, Finland, Sweden, Germany

Engagements Executed in December: Greece, Romania

Engagements Executed in February: Belgium, Portugal

Source pilot test activities

Introduction workshops:- On-site workshop with local association representatives

Training workshops:- Training at the association offices with remote trainers with

possibility for pilot companies to join remotely.- Weekly trainings available for ad hoc training (website

registration)

Access to the live environment, possibility to transact: - Pilot companies get credentials to the live environment

Final feedback and reporting: - Individual feedback discussion with local representative

Training status

Countries trained:Croatia, Czech Republic, Sweden, Finland, Romania

Training planned in March: Germany, Greece (next week), Portugal, Belgium

Countries with live access: Croatia, Czech Republic, Sweden, Finland

Feedback from the trained pilot companies

• From a business perspective:• Positive:

• Interest in complementary services– Guide, transfers, golf, rental cars, etc

• Interest for niche markets (SME)• More effort needed:

• Commission system (net prices?)• Competitive rates• Voucher/confirmation for customers

• Best of breed: Transhotel, Sun hotels, Go Global

Feedback from the trained pilot companies

• From a TL Content perspective:• Quality of proposed products & services

• Quality control process needs to be setup• More choice

Feedback from the trained pilot companies

• From a process efficiency perspective:• Positive:

• Easy to use/understand• More effort needed:

• Suggested additional functionalities:– Geographical/location search– Payment capabilities– Improve reservation management