Give company a face – Statnett,

RTE, 50Hertz

Some TSOs (e.g. RTE,

Statnett, 50Hertz) include

pictures of contact persons on

their project websites.

Don’t remain “black boxes” for

the public, which then knows

whom to approach when

meeting contact persons, e.g.

during public events

Some TSOs follow “one-face-

to-customer” approach, others

have different contact persons

for different matters

Antina Sander Beyond Public Opposition

Lessons Learned across Europe