State and Local Gov CCD_2016

State and Local GovernmentBetter citizen service starts on the inside.

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Technology can completely change the way you serve citizens. Yet true transformation has been slowed by budget constraints, aging infrastructure and an increasing lack of IT staff. Meanwhile, data security breaches continue to reach an all-time high.

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76% of government agencies lag behind private sector in digital adoption(2)

2015 state and local spending remained below pre-recession peak(4)

86% of government agencies struggle to fill IT positions(5)

Government agencies will incur more major data breaches than any industry(3)

87%of agency IT pros spend “most of their time” on day-to-day management(1)

Just 37% of government

agencies are satisfied

with their response

to digital trends(2)

(1) Center for Technology Leadership, 2015 (2) William D. Eggers & Joel Bellman, 2015

(3) Ponemon Institute LLC, 2014 (4) e.Republic, May 2015 (5) GovtJobs, 2015

>50% of government agencies say cybersecurity and IT staffing are still underfunded

4 Public Technology Institute, 2015

5 U.S. News & World Report, 2015

Only 38% of agencies have achieved cybersecurity maturity

Xerox Internal Use Only6

Millennials will make

up 75% of the

workforce by 2025(1)

However, just 6%of current undergrads plan to work in the public sector(2)

(1) Sean Gorman, 2015 (2) The Atlantic, 2013

59% of government CIOs say IT projects are often not aligned to the business strategy

7 StateScoop, 2015

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At Xerox, we believe better citizen service starts by improving the work itself—how processes flow, documents are managed, teams collaborate and data is protected throughout.

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Free Up Staff

Automate manual and

paper-based work so IT

staff can better focus on

citizen-related needs.

Better Align IT and Business

Enable IT to spend more time working alongside your business partners.

Uncover printing, paper

and process waste, then

eliminate it.

Reallocate Costs

Recognize the importance

of document, device and

employee oversight.

Broaden Security

1010

A well-planned

journey to cut

out paper-based

inefficiencies

and improve the

flow of work

Transformation intensity

Efficiency

Assess

and

Optimize

SustainabilitySavings

Automate

and

Simplify

Productivity Insight

Secure

and

Integrate

Security Mobility

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Assess and

Optimize

Start your journey by taking

control of existing paper

generation:

• Understand where you're at

• Deploy office technologies

that support print reduction

• Get more sustainable

• Deliver cost savings through

appropriate “quick wins”

“This program means we’re helping departments put more taxpayer dollars toward providing better services.”

—Richard Sanchez, CIO, County of Los Angeles, CA

Increased Efficiency,

Productivity and Visibility

of Print Environment

Solution

Consolidated printing devices,

optimized print environment and

outsourced device maintenance

and support.

Results

$9M annual savings

58% electrical consumption reduction

Freed up IT for higher value tasks

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v

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Secure and

Integrate

Through your journey, always

remember the bigger picture:

• Build in security

• Support the mobile

workforce

• Integrate the paper

and digital worlds for a

smooth transition

Centrally Managed Print

Across 38 City Agencies

for Improved Security,

Savings and Productivity

Solution

Consolidated print management and

use while providing greater security

and visibility over spend.

Results

100% compliance with print

security standards

49% average savings per agency

99.8% equipment user uptime

“Our city has 38 agencies. We needed a centralized way to manage and protect our print environment.”

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Automate and

Simplify

Get rid of time-consuming and

expensive manual processes:

• Understand why people

print and how they need

information to flow

• Give them appropriate

digital alternatives

• Combine intelligence with

technology to automate

and simplify workflows

Digitized and Automated

Claims Filing Process for

Faster Service

Solution

Delivered an end-to-end solution

capable of digitizing, storing and

processing millions of files.

Results

25–35% productivity improvement

280,000 claimants protected

Millions of unemployment claims files

securely stored

“It helps us to meet performance indicators—which drives our funding—to better serve our customers.”

—Jerry Pectol, Division Director of Unemployment Insurance, Oklahoma Employment Security Commission

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Improved Security and

Searchability of Information for

Better Citizen Service

Solution

Digitized and stored all case

files for easier searching and

heightened protection.

Results

80 hours of staff work saved per month

90% reduction in case processing time

3M documents securely stored

“We needed to transition from paper-based document management to a modernized, secure digital program.”

—James Weaver, CIO, PA Department of Public Welfare

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14,000dedicated employees

serving government

clients daily

4,200local government agencies

and departments are

Xerox clients

$17 billionin annual child support

payments processed

$5 billionprocessed and disbursed

monthly to families in need

Servinggovernment clients

for decades

Improving Citizen Service Every Day

Xerox Confidential

Why Xerox?

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Government Ecosystem Serving all levelsCity

County

State

Federal

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3Government InnovationLong history and client-led innovationAdaptive technology and workflow solutions

12,000+ active patents

Multiple R&D centers

Government LeaderBest-in-class service deliveryPositioned as a Managed Print Services market leader by top industry analysts

State and Local Gov CCD_2016

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