Standard Controller SmY104671-5

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Standard Controller

Color Printer

SERVICE MANUAL

Code Y104671-5


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PUBLICATION ISSUED BY:

Olivetti S.p.A.

77, Via Jervis - 10015 Ivrea (TO)Italy

Copyright2006, OlivettiAll rights reserved


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StandardController

General

Maintenance

Adjustment/Setting

Troubles

hooting

Field Service Ver. 2.0 Feb. 2006

i

CONTENTS

Standard Controller

General1. Controller specifications..........................................................................................1

1.1 Type ...................................................................................................................... 1

1.2 Supporting client specifications ............................................................................2

Maintenance2. Checking the controller firmware version ................................................................ 3

3. Firmware upgrade ...................................................................................................4

3.1 Outline ..................................................................................................................4

3.2 Updating the Firmware with the Compact Flash...................................................5

3.2.1 Preparations for Firmware rewriting.............................................................. 5

3.2.2 Firmware rewriting ...................................................................................... 11

3.3 Updating the Firmware with the Internet ISW..................................................... 14

3.3.1 Out line........................................................................................................ 14

3.3.2 Service environment ................................................................................... 14

3.3.3 Preparations for Firmware rewriting............................................................14

3.3.4 Firmware rewriting ...................................................................................... 173.3.5 Error Code List for the Internet ISW............................................................ 20

Adjustment/Setting4. Checking the Image Controller Setting.................................................................. 23

Troubleshooting5. Checking the system configuration ....................................................................... 25

6. Status codes ......................................................................................................... 25

7. Troubleshooting procedures.................................................................................. 26

7.1 Unable to print over the network.........................................................................26

7.2 Unable to transmit data through Scan to FTP. ....................................................27

7.3 Unable to transmit data through Scan to E-Mail/Internet FAX............................28

7.4 E-mail does not reach the destination when transmission through Scan to

E-Mail/Scan to Internet FAX is completed. .........................................................28


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General

Maintenance

Adjustment/Setting

Troubles

hooting

Field Service Ver. 2.0 Feb. 2006

ii

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1. Controller specifications Field Service Ver. 2.0 Feb. 2006

StandardController

General

1.2 Supporting client specifications

*1: The optional Local Interface Kit (EK-702) is required.

NOTE

These specifications are subject to change without notice.

PC IBM PC and its compatible

RAM 64 MB or more (128MB or more for XP)

OSWindows 98/98SE, Windows Me, Windows 2000,

Windows XP, Windows NT 4.0, Windows Server 2003

Interface

With a network

connection

Connectionmethod

Ethernet 10Base-T/100Base-TX

ProtocolsTCP/IP, NetBEUI,

IPX/SPX (NetWare 4.x, 5.x, 6.x)

With a local connectionUSB 1.1/2.0

IEEE1284 (Compatible/Nibble/ECP) *1

Browser

The following browser is required to use PageScope Web Connection:

Netscape Communicator version 4.5 or later (Java-compliant)

Internet Explorer version 5.5 or later (Java-compliant)

2 Service Manual Y104671-5


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Field Service Ver. 2.0 Feb. 2006 2. Checking the controller firmware version

StandardController

Maintenance

Maintenance

2. Checking the controller firmware version

The version of the controller firmware can be checked on the Control Panel of the

machine.

1. Call the Service Mode to the screen.

2. Touch [Firmware Version].3. Check the firmware versions.

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3. Firmware upgrade Field Service Ver. 2.0 Feb. 2006

StandardController

Maintenance

3. Firmware upgrade

3.1 Outline

There are two ways to update the Firmware: One is by directly connecting with the

Copier using the Compact Flash, and the other is by downloading over a network using

the Internet ISW.

NOTE

When updating the Firmware card before Ver. 81 to the Ver. 81 or later, perform the

following procedure without fail.

1. When the Serial Number Input screen is displayed after the Firmware was updated with

Main power being ON, enter the Serial Number with the following step.

[Service mode] [System 1] [Serial Number]

See P.306

2. Perform the following setting.

[Service Mode] [State Confirmation] [Memory/HDD Adj.] [HDD Version Up]

See P.330

3. Turn OFF the Main Power Switch and turn it ON again more than 10 seconds after.

4. Perform the following setting.

[Service Mode] [Enhanced Security] [NVRAM Data Backup].

See P.344

5. Turn OFF the Main Power Switch and turn it ON again more than 10 seconds after.

NOTE

In the case the optional FAX kit (FK-502) is installed, following phenomena occurs

when MFP controller firmware is updated with following conditions.

(Occurrence condition)

When updating the Firmware card from the version before Ver.43 to the Ver.43 or later

(Phenomena)

Long size paper fax cannot be received (reception error for over 600 mm.)

600 dpi fax cannot be received (the resolution is decreased to 400 dpi.)

(Workaround)

After updating the firmware, initialize Fax Function Parameter by following procedures.

NOTE

Before initializing the parameter, output the list of the items which need to be

reset.

Initialize the [Fax Function Parameter] by the following setting.

[Service Mode] [Fax Setting] [Initialization]

For detail of initializing procedure, see FK-502 Service Manual.

However, in following case Fax Function Parameter dose not need to be initialized.

When firmware Ver.43 or later is installed before shipment.

When initialization of Fax Function Parameter has been completed after updating the

firmware to Ver.43 or later.

1



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Field Service Ver. 2.0 Feb. 2006 3. Firmware upgrade

StandardController

Maintenance

3.2 Updating the Firmware with the Compact Flash

3.2.1 Preparations for Firmware rewriting

A. Service environment

OS: Windows 2000

Drive which enables writing/reading of Compact flash

Compact flash (Service Tool: 4038 0764 xx)

B. Application to be used

Cygwin (Free software)

C. Installing the Cygwin

The software for writing the Firmware into Compact flash is installed into the PC.

1. Double click the [setup.exe] on CD-ROM in which Cygwin is stored.

2. Click [Next (N)].

3. Select Install from Local Directory, and click [Next (N)].

1

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Maintenance

4. Specify the folder for installation.

Check to make sure that Root Directory is in default setting, [C:\cygwin].

NOTE

Make sure to check that Root Directory is in default setting, [C:\cygwin].

Do not change the setting value except Root Directory.


6. Specify the place of the data to be installed.

For installing from CD-ROM, select the [cygwin] folder in CD-ROM drive.

(Described below is the sample procedure when CD-ROM drive is E-drive.)


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Maintenance


9. Click [Complete] to start installing.

10. After installing, open the Property of My Computer, and click the Environmental Vari-

able of Advanced tab.

11. Click the New in System Variable Setting.

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Maintenance

12. Set the following two values as the Windows Environmental Variable.

D. Writing into the Compact flash

1. Put the data of Firmware in the optional directory. (C:\C250 in the below figure)

NOTE

The file name of Firmware data consists of the Release

Date_Version_CHECKSUM-****.exe.

Variable name Variable value

CYGWIN ntsec

HOME /home/username

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Maintenance

2. Double-click the Firmware data, and specify the directory to be uncompressed, and

then uncompress it.

NOTE

When old Firmware is still left in the specified directory to be uncompressed,

delete it before uncompressing.

3. Mount the Compact flash on the PC, and check the Drive name, which was recognized

in the Windows. (F-drive in the following figure)

4. Click [Start] [Program] [Accessories] [Command Prompt] to open the Command

Prompt.

5. Use the Command prompt to move into the uncompressed directory.

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Maintenance

6. Specify the Drive of Compact flash, which was recognized through the procedure 3,

and execute the mksf.bat. (Input the C: \C250\card_work>mkcf f (Drive number): in

the below figure, and push the Enter.)

7. Once the mkcf.bat is executed, data writing into the Compact flash is started.

8. Upon completion of writing, CHECKSUM is executed. If CHECKSUM value is precisely

matched, VERIFY OK appears.

9. Remove the Compact flash from PC.

NOTE

When removing the Compact flash, be sure to check if data is written as normal

and then remove it according to the precise removing method.

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Maintenance

3.2.2 Firmware rewriting

The F/W is updated using the Compact flash.

A. Updating method

NOTE

NEVER remove or insert the Compact Flash card with the machine power turned

ON.

1. Open the Front Door, and turn OFF

the Main Power Switch.

2. Remove the screw [1] and the Metal

Blanking Plate [2].

3. Insert the Compact Flash card [3]

into the slot.

4. Turn ON the Main Power Switch and the Sub Power Switch.

5. Control Panel shows up to four types of F/W to be updated.

6. Select the particular type of F/W to be updated. (Select [YES].)

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[2]

[1]

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Maintenance

*1: The Optional FAX kit is necessary for the above procedure.

*2: The Optional Fax Multi Line ML-501 is necessary for the above procedure.

7. Press the [START]. (At this time, the Start key starts blinking red.)

8. Check that the Touch Panel shows the message indicating that the data has been

rewritten correctly ([Downloading Completed]). Check also the Check Sum value

([Check Sum XXXX]) shown on the Touch Panel. (The Start key blinks green.)

9. Turn OFF the Main Power Switch.

10. Remove the Compact Flash card from the slot.

11. Turn ON the Main Power Switch, and close the Front Door.

NOTE

When turning the main power ON for the first time after the Firmware is updated,

data may sometimes be internally updated.

In that case, the following message will be displayed. Never turn the main power

OFF until either the Serial number input screen or the trouble code screen is dis-

played.


13. Select [Firmware Version].

14. Make sure if the version of Firmware is updated.

F/W to be updated Appropriate board

MFP CONTROLLER MFP Control Board (PWB-MFP)

SCANNER Image Processing Board (PWB-C)

PRINTER Mechanical Control Board (PWB-M)

FAX BOARD CONTROLLER1 Fax Board (Main) *1

FAX BOARD CONTROLLER2 Fax Board (Sub) *21

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Maintenance

B. Action When Data Transfer Fails

If NG appears on the Touch Panel, indicating that rewriting has been unsuccessful (in

which case the Start key lights up red), take the following steps.

1. Perform the data rewriting procedure again.

2. If the procedure is abnormally terminated, change the Compact flash for a new one and

try another rewriting sequence.

3. If the procedure is still abnormally terminated, change the board that has caused NGand carry out data rewriting procedure.

*1: The Optional FAX kit is necessary for the above procedure.

*2: The Optional Fax Multi Line ML-501 is necessary for the above procedure.

MFP CONTROLLER MFP Control Board (PWB-MFP)

SCANNER Image Processing Board (PWB-C)

PRINTER Mechanical Control Board (PWB-M)

FAX BOARD CONTROLLER1 Fax Board (Main) *1

FAX BOARD CONTROLLER2 Fax Board (Sub) *21



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StandardController

Maintenance

3.3 Updating the Firmware with the Internet ISW

3.3.1 Out line

[Internet ISW] is the system which gives the instruction for updating the Firmware with

the control panel of the Copier, so the Copier will automatically receive the Firmware

from the Program Server over a network for updating. With the Internet ISW, the Firm-

ware can be updated when the operator is at the Users without Firmware data.

3.3.2 Service environment

The following conditions are necessary for using the Internet ISW function.

The Copier is connected to such a network environment that the Firmware can be down-

loaded on the internet using the ftp or http Protocol.

The Internet ISW will not operate under the following conditions.

Main power switch is set to OFF.

Sub-power switch is set to OFF.

When the following setting is set to ON:

[Administrator Setting] [Security Setting] [Enhanced Security Mode] The Copier has the job currently performing.

3.3.3 Preparations for Firmware rewriting

For using the Internet ISW, the Network parameter, Program Server Address as well as

Firewall Address need to be set to the Copier.

For details of each setting item, refer to Adjustment/Setting Internet ISW.

See P.337

A. Internet ISW Set

1.Call the Service Mode to the screen.

2. Touch [Internet ISW Set] which is available from [Internet ISW].

3. Touch [ON], and touch [END].

NOTE

Settings such as Server setting, etc. will be available by selecting ON on this

setting.

When the following setting is set to ON, ON cannot be selected on this setting.

[Administrator Setting] [Security Setting] [Enhanced Security Mode]

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Maintenance

B. Protocol Setting

It performs the setting concerning the Protocol (ftp or http) for connecting to the

Internet ISW.

When connecting to the Program Server using a proxy server, perform the setting

for a Proxy Server.

Step Connecting by http Connecting by ftp

0 Select [Internet ISW] which is available from [Service Mode].

1Data Input Setting

Touch [HTTP Setting], and select [ON].

Data Input Setting

Touch [FTP Setting], and select [ON].

2Connect Proxy

For connecting via Proxy Server, select [ON].

3

Proxy Server

For connecting via Proxy Server, set the Proxy Server Address and the Port Number.

1. Select the [Server Address], and set the Proxy Server Address by IP addressing scheme or

FQDN scheme.

2. Select [Port Number], and set the Port Number for the Proxy Server from 1 through 65535.

4

Proxy Authentication

Set the Login name and the Password which

may be necessary for Authentication when

accessing to the Proxy Server.

1. When Authentication is necessary for

accessing to the Proxy Server, select

[Authentication], and select [ON].

2. Select [Log-in Name], and enter the Login

name on the on-screen keyboard.

3. Select [Password], and enter the Password

on the on-screen keyboard.

Connection Setting

Perform the setting for accessing FTP

server.

1. Select [Port Number], and set the Port Num-

ber for FTP server from 1 through 65535.

2. Select [Connection Time Out], and set the

time for the Connection Time Out from 1

through 60.

3. When connecting in PASV mode, select

[PASV Mode], and select [ON].

*PASV Mode:This mode is for transferring the file with

FTP under the condition where communica-

tion is restricted such as inside the Firewall.

Since with PASV mode, the client with

restriction sets the Port Number, data trans-

mission port can be secured to enable the

file transmission.

5

Connection Time-Out

Select [Connection Time-Out], and set the

time for the Connection Time Out between

30 and 300 seconds.



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Maintenance

C. Forwarding Access Setting

To make the access setting for the Program Server which stores the Firmware data.

1. Select [Internet ISW] which is available from [Service Mode].

2. Touch [Forwarding Access Setting].

3. Select [User ID], and enter the user ID which is necessary for connecting to the Pro-

gram Server on the on-screen keyboard, and touch [END].

4. Select [Password], and enter the Password which is necessary for connecting to the

Program Server on the on-screen keyboard, and touch [END].

5. Select [URL], and enter the directory which stores the Program Server Address and the

Firmware on the on-screen keyboard by URL method, and touch [END].

NOTE

Enter the URL which matches to the Protocol to be used.

When connecting to http http://(host name or IP address)/directory name

or https://(host name or IP address)/directory nameWhen connecting to ftp ftp://(host name or IP address)/directory name

6. Select [File Name], and enter the file name of the Firmware data to be downloaded on

the on-screen keyboard, and touch [END].

7. Touch [END] to finish setting.

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Maintenance

3.3.4 Firmware rewriting

NOTE

When performing the Internet ISW, ask the administrator for permission before-

hand.

Do not turn power OFF while downloading.

A. Conducting rewriting on the control panel.

1. Perform the following setting.[Service Mode] [Internet ISW] [Download]

2. Touch [ISW Start].

3. The Copier will automatically start running, and it starts accessing the server.

4. Select the F/W to be updated, and start downloading.

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Maintenance

B. During Firmware Updating

1. The message to indicate the status will be displayed on the screen while connecting or

transferring data.

C. Completed or failed

(1) Firmware updated normally

1. When the Firmware is normally updated, restart the Copier in auto or manual mode to

display the outcome, and touch [OK] to return to the Main screen.

NOTE

When turning the main power ON for the first time after the Firmware is updated,

data may sometimes be internally updated.

In that case, the following message will be displayed. Never turn the main power

OFF until either the Serial number input screen or the trouble code screen is dis-

played.

(2) Failing to update the Firmware due to the Network trouble

1. When updating failed to complete due to the trouble on connecting to the network, an

error code and the message will be displayed.

2. Restart the Copier in auto or manual mode, and touch [OK]. It can be used with the

Firmware Version before conducting updating.

3. Check the settings for the network by error codes, and try updating again.

NOTE

For error codes, refer to Error Code List for the Internet ISW.

See P.20

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Maintenance

(3) Failing to update the Firmware after downloading has started

1. Once Firmware updating has started, the ROM in the Copier will be deleted.

When it failed right after updating has started, restart the Copier, and shift to the

standby screen to retry downloading.

2. When updating on the control panel, touch [settings] on the standby screen, and check

the Network settings again.

Touch [Download], and restart the Internet ISW.

NOTE

Return to the standby screen without fail after turning the Main power OFF/ON if

the Firmware is not updated.

Firmware can be updated with the Compact flash with the Main power OFF.

D. Confirming the Firmware Version


2. Select the [Firmware Version].

3. Check if the Firmware Version is updated.



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Maintenance

3.3.5 Error Code List for the Internet ISW

When a trouble occurred while conducting the Internet ISW and it was not normally con-

nected, the message on the status and the error code will be displayed on the control

panel.

When updating with CS Remote Care, the error code will be sent to the CS Remote Care

center.

Error codeDescription Countermeasure

Control panel

0x00000001 Illegal error on the control

Check if the following setting is set to

Valid.

[Service Mode] [Internet ISW]

[Internet ISW setting]

Check the status of the following set-

ting.


[Transfer access setting]

If the above process does not solve the

problem, inform the corresponding

error code to the OLIVETTI.

0x00000010 Parameter error


Valid.



If the above process does not solve theproblem, inform the corresponding

error code to OLIVETTI.

0x00111000Error concerning the network

Connection has been completed.

Check the Users network environment.

(LAN cables connection)

Check the status of the following set-

ting.


[Transfer access setting]

Check to see if the FTP server oper-

ates normally.

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Maintenance


It cannot be connected to the server. Check the network environment of the

User.


ates normally.0x00111100Error concerning the network

Communication Timeout.

0x00111101 Error concerning the network Disconnection occurred Check the network environment of the

User.


ates normally.


The network is not connected.


Others

0x00001###

FTP error

Reply code when it failed to be con-

nected

Check to see if FTP server normally

operates.

Check the IP address, Users name,

etc.

0x00002###FTP error Error reply code for the User command

or Pass command Check to see if FTP server operates

normally.

0x00003###FTP error

Error reply code for CWD command

0x00004###

FTP error

Error reply code for the TYPE com-

mand. Check to see if FTP server operates

normally.

0x00005###

FTP error

Error reply code for the PORT com-

mand.

0x00006###

FTP error

Error reply code for the PASV com-

mand.

Check to see if FTP server operates

normally.

Set the PASV mode to Invalid, and try

it again.

0x00007###

FTP error

Error rely code for the RETR com-

mand.

Check to see if FTP server operates

normally.

Wait for about 30 minutes and try it

again.

0x1000 0100

It cannot be accepted because of the

job currently being executed.

ISW being executed by other method.

Wait for the current job to be completed

and try it again.

0x10000101 It cannot be accepted because the

sub-power is OFF. Turn sub-power ON and try it again.

0x10000102 The Internet ISW is already being exe-

cuted.

Wait for the current Internet ISW to be

completed.

0x10000103

It failed to prohibit the job. (It failed to

lock the operation.)

It failed to lock the job because the

operation is already locked with

PSWC, etc.


Valid.



If the above process does not solve the

problem, inform the corresponding

error code to the OLIVETTI.

0x10000104 There is no space for F/W data to be

downloaded.

0x10000106 Check sum error


Control panel



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Maintenance

0x10000107

File access error

The file downloaded has an error.

The header of the file which has been

read has an error.

The size of the file to be downloaded is

too large.

When it is identified to be the different

type of F/W.

Check to see if the downloaded F/W is

of the correct type.

0x10000108 The area F/W is stored is destroyed,

and another ISW is necessary.

Wait until ISW is automatically exe-

cuted on MFP side.0x20000000

The temporary error when running the

subset

When starting the Internet ISW in a

normal program, the rebooting will start

and the Internet ISW will be executed

with the subset program.

During the process by the subset pro-

gram, it has to be in the Failed status

unless the Internet ISW is successfully

conducted. This code is used tempo-

rarily to make it in error status.


Control panel



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Field Service Ver. 2.0 Feb. 2006 4. Checking the Image Controller Setting

StandardController

Adjustment/Setting

Adjustment/Setting

4. Checking the Image Controller Setting

Whenever the controller is mounted, it is necessary to select Controller 0 in [Image

Controller Setting].

1. Call the Service Mode to the screen.2. Touch [System 2].

3. Check that Controller 0 is selected in [Image Controller Setting].

NOTE

If the setting is changed, be sure to turn OFF the Main Power Switch and turn it ON

again more than 10 seconds after. The change of the setting becomes valid when

the Main Power Switch is turned OFF and ON after the appropriate change has

been made on the panel.

A. Note on returning the setting from Controller 1 to Controller 0.

Selecting Controller 0 will initialize the following settings made while Controller 1 wasselected. Reset the following items as necessary when using the Internal Standard Con-

troller.

Setting items included in [Network Setting] available from [Administrator Setting].

(Except [Status Notification Setting] and [Prefix/Suffix Setting] available from the follow-

ing setting. [Administrator Setting] - [Network Setting] - [Detail Setting].)

[Administrator Setting]-[User Authentication/Account Track]-[General Settings]-[External

Server]

[Administrator Setting]-[System Connection]-[IS OpenAPI Setting]

SSL/TLS



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4. Checking the Image Controller Setting Field Service Ver. 2.0 Feb. 2006

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Adjustment/Setting

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Field Service Ver. 2.0 Feb. 2006 5. Checking the system configuration

StandardController

Troubles

hooting

Troubleshooting

5. Checking the system configuration

When a malfunction occurs, let the printer print a Configuration Page to check for system

configuration.

1. Press the Utility/Counter key.2. Touch [User Setting] [Printer Setting] [Print Reports].

3. Touch [Configuration Page] and press the Start key.

6. Status codes

For details of how to replace the MFP Control Board, see the C250 Main Unit Service Man-

ual

Code Description Action

C-A051Standard controller

configuration failureChange the MFP Control Board (PWB-MFP).

C-A052 Faulty controller hardware Change the MFP Control Board (PWB-MFP).

C-A053 Controller start failure

Change the MFP Control Board (PWB-MFP) if the prob-

lem occurs again when turning OFF the Main Power

Switch and turn it ON again more than 10 seconds

after.



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7. Troubleshooting procedures Field Service Ver. 2.0 Feb. 2006

StandardController

Troubles

hooting

7. Troubleshooting procedures

7.1 Unable to print over the network.

Check Possible Cause Action Remark

1

Is the print job dis-

played on the

machine control

panel?

Yes

An error on machine

side (paper running

out, toner running out,

etc.)

Correct the error.

See Users Guide

[Copy Operations] of

the machine.

Waiting its turn

Check the machine

control panel for jobs

in print queue.

Priority may be

changed as neces-

sary.

The job is locked.Enter the password to

unlock the job.

See Users Guide[Print Operations].The correct division ID

has not been entered.

Enter the correct divi-sion ID in the printer

driver and try re-trans-

mitting the job again.

(access code)

NoData is yet to be

received.Go to item 2.

2

Is the response of

Ping sent from the PC

to the machine?

Yes

The print destination

port setting is wrong.

Set the correct

port.

See Users Guide

[Print Operations].

PC operates errati-

cally temporarily.Restart the PC.

Printer driver incor-

rectly installed

Uninstall the printer

driver through the

proper steps and then

reinstall it properly.

See Users Guide

[Print Operations].

No

Controller board (MFP

Control Board) oper-

ates erratically tempo-

rarily.

Restart the controller

board.

Turn OFF the Main

Power Switch and turn

it ON again more than

10 seconds after.

Network cable is dis-

connected or a relay

device is faulty.

Reconnect the cable

and restart or change

the faulty relay device.

Check with the con-

troller network LED.

IP address and/or

subnet mask incor-

rectly set.

Set the correct IP

address and subnet

mask.

See TCP/IP Setting

in Installation Guide.



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Field Service Ver. 2.0 Feb. 2006 7. Troubleshooting procedures

StandardController

Troubles

hooting

7.2 Unable to transmit data through Scan to FTP.


1

The message Failed to

connect to the destina-

tion appears.

The FTP server is not in

service.

Check with the network

administrator.

IP address of the FTP

server is wrong.


administrator and enterthe correct IP address.

See Users Guide

[Network Scanner

Operations].

Proxy setting is wrong.


administrator and make

the correct proxy setting.

Port number is wrong.


administrator and enter

the correct port number.

A directory not existing

in the FTP server is

specified.



the correct directory.

Failed to log on to the

FTP server because of

the wrong user

account.



the correct user name

and password.

A timeout condition

occurs.

Set a longer value for

FTP Connection Time-

out. The timeout value

depends on the net-

works traffic conditions

and load on the FTP

server.

2

The message Server

Connect error

appears.

The network is discon-

nected during file trans-

fer.

Send Ping from PC to the

controller and FTP server

to check to see if both

parties are connected to

the network or not.

The FTP server hard

disk becomes full dur-

ing file transfer.


administrator.

The FTP server stops

during file transfer.


administrator.



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7. Troubleshooting procedures Field Service Ver. 2.0 Feb. 2006

StandardController

Troubles

hooting

7.3 Unable to transmit data through Scan to E-Mail/Internet FAX.

7.4 E-mail does not reach the destination when transmission

through Scan to E-Mail/Scan to Internet FAX is completed.


1

The message

Server Connect

error appears.

The SMTP server is not in

service.


administrator.

IP address of the SMTP

server is wrong.


administrator and enter thecorrect IP address.

See Users Guide

[Network Scanner

Operations].

Port number is wrong.


administrator and enter the

correct port number.

A timeout condition occurs.

Set a longer value for SMTP

Connection Timeout. The tim-

eout value depends on the

networks traffic conditions

and load on the FTP server.

The network is disconnected

during file transfer.

Send Ping from PC to the con-

troller and SMTP server tocheck to see if both parties are

connected to the network or

not.

2

The message

E-mail Size

Over appears.

The size of the scan data

exceeds the upper limit value

set for Maximum E-Mail Size.

Decrease resolution to make

small the data size or change

the setting for Scanned File

Separation and Binary Divi-

sion as necessary so that the

scan data does not exceed the

Maximum E-Mail Size.

See Users Guide

[Network Scanner

Operations].


1

An error message

is returned from

the mail server.

YesThe destination mail

address is wrong.

Enter the correct mail

address.

See Users Guide

[Network Scanner

Operations].

No

The receiving end is

being unable to receive,

or is not receiving, mailstored in the POP3

server.



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UPDATING STATUS

DATE UPDATED PAGES PAGES CODE

06/2006 1STEDITION 33 Y104671-5

Standard Controller SmY104671-5

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