7/27/2019 SPG Information (in One Page)

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Question: What is SPG?

Ans: SPG means Star wood Preferred Guest.

> Its a Loyalty Program> Multi Brand Program> Recognition Program

Question: What is the condition to become a SPG Member?

Ans:Conditions are:

i. Does the guest travel to 5 star hotels?ii. He must need a Business Addressiii. He must need an e-mail addressiv. He needs to agree for enrolling into SPG

Question: What about the validity of the membership?

Ans: From the enrollment time to the next 1 year is the validity.

Question: Does it cost to enroll?

Ans: No, its free of cost.

Question: How many types of membership in SPG program?

Ans: There are 7(seven) types of membership into SPGprogram.

Question: What are they?

Ans:1. Preferred Guest2. Preferred Plus3. Preferred Business4. Corporate Preferred5. Gold Preferred6. Platinum Preferred7. VIP Preferred

Question: What types of facilities is provided for eachmembership?

Ans:

1. Preferred Guest (Entry Level)

- 2 star points per USD- Preferences summary- Weekday Newspaper

2. Preferred Plus

- 2 star points per USD- 4 pm late check out- Preferred Room upgrade- Pre Blocked- Pre-keyed room

3. Preferred Business

- 2 star points per USD- 4 pm late check out- Preferred Room upgrade

- 50% off RACK award after third stay- Pre-keyed room

4. Corporate Preferred

- 2 star points per USD- 4 pm late check out- Preferred Room upgrade- 50% off RACK award after second stay- Pre-keyed room

5. Gold Preferred

- 3 star points per USD- 4 pm late check out- Preferred Room upgrade- Check-cashing privileges (up to $300 USD per stay)

6. Platinum Preferred

- 3 star points per USD- Welcome Amenity- Executive Club and Executive Floor & Health Club Access- Upgrade to best available room, including select standard suites- Guaranteed availability with 72+ hours notice prior to 3 pm hoteltime.

7. VIP Preferred

- Guaranteed standard suite with 7+ day advance reservation.

Question: When a guest will be a Gold Member?

Ans: After staying 25 nights in a year in any Star wood property.

Question: When a guest will be a Platinum Member?

Ans: After staying 50 nights in a year in any Star wood property.

Question: What is the value of 1 Star Points?

Ans:

Question: What is the duration of receivinID card?

Ans: Within 6 7 weeks guests receives his

Question: In our hotel how many star poin1 night free stay.

Ans: At least 3000 star points.

Question: Where is the SPG centre in our

Ans: Singapore.

Question: Along with us how many count

Star wood region?

Ans: 3 and they are India, Bangladesh and

Question: What is the minimum target of

Ans: At least 25%

Question: What is the maximum?

Ans: Not more than 80%

Question: How many star points we earn each enrollment?

Ans: 50 star points for each enrollment.

Question: What is ROCK ENROLL?

Ans: Its an offer from star wood to enroll anpoints than other months in a year. 100 star enrollment.

Question: What is the ratio of getting valumember than a nonSPG member?

Ans:

SPG Preferred - 2xSPG Gold - 6xSPG Platinum - 26x

Question: What is IPS?

Ans: Integrated Property System, which mare directly connected with the SPG centre.

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