Sourcing Beyond Digitalsig.org/docs2/S01_Sourcing_Beyond_Digital-What_Sourcing...Kevin Parikh –...
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What Sourcing Professionals Need To Know To Be Able To Leverage AI, Automation and IoT in Their Global Enterprises Sourcing Beyond Digital: CISCO Jim McDonnell General Manager, Services Integration Technology & IoT Bob Wilkinson Former CIO/CISO of Citibank/Banamex Avasant Kevin Parikh CEO and Partner sig.org/eval
Transcript of Sourcing Beyond Digitalsig.org/docs2/S01_Sourcing_Beyond_Digital-What_Sourcing...Kevin Parikh –...
What Sourcing Professionals Need To Know
To Be Able To Leverage AI, Automation and
IoT in Their Global Enterprises
Sourcing Beyond Digital:
CISCO
Jim McDonnell General Manager, Services Integration Technology & IoT
Bob Wilkinson Former CIO/CISO of Citibank/Banamex
Avasant
Kevin Parikh CEO and Partner
sig.org/eval
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Sourcing
Beyond Digital: What
Sourcing Professionals
Need to know!
How to Leverage AI, Automation
and IoT in the Global Enterprise
A Panel Discussion
Kevin Parikh – Avasant
Jim McDonnell – Cisco
Bob Wilkinson – Citibank/Banamex
3
Today’s industry
problems will not be
solved by traditionally
sourced managed
services, but through
digital services solutions#empoweringbeyond
Kevin Parikh – Avasant
CEO and Partner
Jim McDonnell – CISCO
General Manager, Services Integration Technology & IoT
Welcome To Today’s Discussion!
Bob Wilkinson – Citibank/Banamex
CIO/CISO – Recently Retired
4
98%
CustomerSatisfaction
Deals Negotiated
Countries
$100B+ 40+
1,000+successful
engagementsO V E R V I E W
Transformation
Digital Strategy
Strategic Sourcing
Managed Governance
Global Strategy
Avasant Law
Avasant Foundation
5
Consumers are increasingly expecting electronic and mobile transactions; traditional institutions must innovate to engage with consumers on digital platforms
Fintech can provide more efficient services through better use of data and frictionless customer experience, so partnerships matter
Digital provides an answer to managing increasing costs, an ageing workforce and stricter regulatory compliance
Transformation in Banking,
Financial Services, & Insurance
THE PROBLEM: Fintech is disrupting traditional
financial institutions
THE DIGTAL OPPORTUNITY:
6
Rate of Return
for traditional
Financial
Institutions
falling to 7.5%
75%Electronic
Transactions
Increasing to
75%
The Pressure is on for Banking, Financial Services, and Insurance
20%
7.5%
2000
2014
$4.7
Trillion From 2013-2015,
Venture Capitalists
investment in
Fintech
$23.5 Billion 23%
Consumer
Lending
Payments
Business
Lending
Established
companies will
lose $4.7 Trillion in
Revenue to
Fintech Startups
$4.7 Trillion
27%
16%
7
THE PROBLEM: Rising SG&A is increasing the
cost of delivery, contributing to poor margin
and reduced competitiveness
Transformation in Retail & CPG
Digital platforms can significantly
shorten the sales conversion cycle
Interactive Omni–channel experience, personalization, and social media can enhance customer experience and
strategy integration while driving sales
THE DIGITAL OPPORTUNITY:
CPG is using digital platforms to increase brand saliency in an increasingly saturated market
8
Consumers that use digital
are 25% more likely to
purchase online than in a
store
Digital Appeal
Omni Channel
Platforms
The Facts: Retail & CPG
95% of consumers
shop both at digital
and physical stores95%
1
3
2
25%
U.S. online
retail sales will
grow 57% by
2018
9
Travel-related activities are increasingly performed on mobile devices, giving power to new business models
Advances in digital, big data, and predictive analytics are being used to integrate what were once disaggregated service and security features into a seamless traveling
experience
THE PROBLEM: The Transportation industry is
poised for NextGen modernization, but
infrastructure costs will be high
Transformation in Travel & Transportation
Big Data and predictive analytics are improving security features
THE DIGITAL OPPORTUNITIES:
12
10
The Facts: Travel & Transportation
35%
Travel Research
24%
Promotion Search
21%
Hotel Reservations
20%
Ticket Purchases
1 2Travel activities
performed on mobile3
Interactive mobile apps
Self Service Technologies
Assisted Bag Technologies
Self Boarding Technologies
95% 86%
74% 52%
Airports are improving
traveler experiences
Increased investments in
facial recognition tech
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Transformation in
Healthcare & Life Sciences
THE PROBLEM: Rising healthcare costs and
increased regulation are impacting patient
care and the affordability of services
THE DIGITAL OPPORTUNITY:
Smart technologies can enable personalized medicine models to maximize the efficacy of patient treatment
Smart healthcare facilities and clinical analytics can streamline operations and improve preventative medicine
Digital health funding is focused on improving clinical outcomes and lowering costs through population health management
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The Facts: Healthcare & Lifesciences
Digital Health Funding driving
Transformation
• Shift towards validated innovation and focused on:
o Patient / consumer experience
o Enterprise solutions in workflow, population health and e-
commerce
1.11.9
2.43.0
7.0
5.8
0
1
2
3
4
5
6
7
8
2010 2011 2012 2013 2014 2015
Funding ($B)
Population Health Management
is on the Rise
• Population healthcare delivery gaining momentum
• Transition from fee-for-service and
volume of patients served to value-based fees, improvements in
patient health, and associated decreases in healthcare costs
80%organizations with 100+ beds
currently employ PHM initiatives
X 2Global PHM
market expected to more than
double in size by 2020
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Interoperability is the #1 Challenge in Digital Health TodayPeople navigate the healthcare journey – their data does not
X
X X X
X X
There is no better time than now to renew our focus on a nationwide, interoperable health IT infrastructure – one in which all individuals, their families, and their health care providers have appropriate access to health information that facilitates informed decision-making, supports coordinated health management, allows patients to be active partners in their health and care, and improves the overall health of our population.
-- Office of the National Coordinator, 2014
An urgent national priority…
With major impact to US healthcare delivery alone: • $19.5B Spent on Medical Errors• 200K Deaths due to Preventable Medical Errors• 30% of Provided Care is Unnecessary• $12B Avoidable Readmissions• $158-226B Overtreatment• $25-45B Failures of Care Coordination• $102-154B Failures of Care Delivery• $27.6B Administrative Complexity• $300B Lack of Treatment & Medication
Adherence• Inefficient Health-related Research
14
IOT: Incredible connected digital health devices
15
The Fairy Tale
DoctorApp InternetPatient
16
Doctor
The Reality
17
18
UCSF’s Commitment to Innovation
UCSF is the #1 Research funded Academic Medical Center
>1600 active UCSF inventions~ 400 active UCSF IP licenses ~ 100 products from UCSF
technologies
UCSF research fuels Startups> 90 life science, device, digital
health new companies> 40 Startups @ Mission Bay
Caring, Healing, Teaching and
Discovering
Large Enterprise• $22.5 Billion annual revenue• $7.5 Billion in clinical revenue• 13.5 Million patient records
Education• 17 Health professional schools
Research• Top in NIH Funding• Clinical + Research Data
The University of California System
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Informed SolutionDesign Principles
• Leverage vast
amounts of data
• Convert data into information
• Support clinical
decision making
with precision medicine
• Validate
treatment
protocol
algorithms
• Enable global delivery
• Support open
innovation
Value-based
Treatment & Payment
Hyper-distributed & Hybrid
Healthcare
Informed Health
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EHR
EHR Integration Aggregator
Onboading
Enterprise User Onboarding
Ma
na
ge
me
nt
Se
cu
rity
Ho
sting
an
d In
frastru
ctu
re
MicroServices
ESB
Integration
CHIP External APIs
Orchestration
Stateful
Transactional
Data Persistence Rules
Logic
UCSF – EPIC
Integration
3rd
CandidateUHN -
Quadramed
EHR EHR
Scheduling
Mgmt +
InteroperabilityScheduling
Referral Management Application Clinical Application
PatientCare
CoordinatorPCP
UI
CH
IPD
om
ain
Se
rvic
es
EH
R
Identity Services
Authenticate Authorize
REST
REST
REST
SO
AP
JSO
N
Administration
CHIP Operations Portal
CHIP
Transactional
User
Workflow
JSO
N
HL7
v2
HL7
v2
EPIC, Cerner
PCP (x6)
HL7
v2
SXP CIP Postgre
aas
Leg
en
d
Audit
CHIP Conceptual MVP Architecture
21
Dedicated
Resources
Collaboration Model
Leverage
Assets &
Capabilities
Co-locate
22
Today’s industry
problems will not be
solved by traditionally
sourced managed
services, but through
digital services solutions#empoweringbeyond
Kevin Parikh – Avasant
CEO and Partner
Jim McDonnell – CISCO
General Manager, Services Integration Technology & IoT
What Sourcing Professionals Need to Know!
Questions & Answers
Bob Wilkinson – Citibank/Banamex
CIO/CISO – Recently Retired
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Contact Information:
Kevin Parikh: [email protected]
Jim McDonnell: [email protected]
Bob Wilkinson: [email protected]
How to Leverage AI, Automation
and IoT in the Global Enterprise
A Panel Discussion
Sourcing
Beyond Digital:
What Sourcing
Professionals
Need to know!
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Sourcing Beyond Digital:
What Sourcing Professionals Need To Know To Be Able To
Leverage AI, Automation and IoT in Their Global Enterprises
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Kevin Parikh: [email protected]
Jim McDonnell: [email protected]
Bob Wilkinson: [email protected]
