Sound Transit Washington Powerpoint

Oops!I didn’t mean it to come out that way!

Scott “Q” MarcusCRP, www.ThisTimeIMeanIt.com707.442.6243Facebook.com/ThisTimeIMeanIt@ThisTimeIMeanIt1

(a.k.a “How to spend more time getting what you want

and less time STRESSING over what you didn’t.”)

Wednesday, December 18, 13

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What You’re Looking For


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What You’re Looking For

Speaking to Groups28%

Understand Attitude17%

Persuasive13%

Difficult People19%

General Knowledge23%


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Your Attitude


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Your Attitude

Pretty Good69%

Extremely Upbeat10%

Average19%

Below Average1%

79%


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Your Attitude

Pretty Good69%

Extremely Upbeat10%

Average19%

Below Average1%

79%(57%)


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Co-Workers’

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Pretty Good49%

Extremely Upbeat3%

Average36%

Below Average10%

Extremely Poor1%

52%


2

Co-Workers’

4

Pretty Good49%

Extremely Upbeat3%

Average36%

Below Average10%

Extremely Poor1%

52%(50%)


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Others’

Extremely Upbeat1%

Pretty Good30%

Average57%

Below Average12%

31%


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Others’

Extremely Upbeat1%

Pretty Good30%

Average57%

Below Average12%

31%(36%)


Albert Mehrabian [Nonverbal Communication (Chicago: Aldine-Atherton, 1972)]

Non Verbal55%

Use of Voice38%

Verbal7%

Attitude Talks

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Albert Mehrabian [Nonverbal Communication (Chicago: Aldine-Atherton, 1972)]

Non Verbal55%

Use of Voice38%

Verbal7%

Attitude Talks

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93%


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Perceptions


Attitude Talks


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Attitude Talks


Attitude Talks


Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com

Attitude

“Complex interaction between feelings and beliefs that affect how we react to our environment.”

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15

Honest Attitude Prayer


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So far today, God, I've done all right.

I haven't gossiped, haven't lost my

temper, haven't been greedy,

grumpy, nasty, selfish, over-

indulgent, or told anyone to mind

their own business and stay out of

mine.

I'm really glad about that!…



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But, in a few minutes, God,

I'm going to get out of bed,

and from then on I'm

probably going to need a lot

more help.




Video

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Examples of Attitude 17


I bet living in a nudist colony takes all the fun out of Halloween. -‐Age 13



What Causes Attitude?

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What Causes Attitude?

1. Training (4.1) - tie

1. Management (4.1) - tie

1. Workload (4.1) - tie

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4. Health (4.0)

5. Home Life (3.8)


What Keeps You Awake

ZZZZZZZ...

Other

State of World

Family

Health

Job


Attitude Trend

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Attitude Trend

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Training has Improved 3.0

More Results 3.2

Increased Workload 4.1

Management has Improved 2.9


Attitude Beliefs

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Attitude Beliefs

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It’s My Choice 3.2

Learned 4.0

Controllable 4.6



The Plan

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Attitude Cycle



The Plan

22

Attitude Cycle

Attitude



The Plan

22

Attitude Cycle

Attitude

Willpower



The Plan

22

Attitude Cycle

Attitude

Behaviors

Willpower



The Plan

22

Attitude Cycle

Attitude

Behaviors

Results

Willpower



The Plan

22

Attitude Cycle

Attitude

Behaviors

Results

Feelings

Willpower


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How We Deal With Attitude


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How We Deal With Attitude

Other

Enlist Others

Make Jokes

Supervisor

“Get Over it!”

Ask to Help

Ignore

Pretend



The Zebra Rule

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Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com25

Six-PointPlan



Six-PointPlan

1. What drives you “nuts”?



Six-PointPlan


2. Why does it bother you?



Six-PointPlan



3. How do you feel when you’re “nuts”?



Six-PointPlan




4. What positive feelings would you prefer?



Six-PointPlan





5. When do you feel that ?



Six-PointPlan





5. When do you feel that ?

6. What do you need to do to feel that right now?



Making Sense of It All



LogicalPhysical

Emotional

Spiritual

< Activity! Inspiration >

< Execution Creation >




LogicalPhysical

<<<<Change

Emotional

Spiritual

< Activity! Inspiration >

< Execution Creation >




Attitude



Attitude

Feelings Beliefs



Feelings

Attitude



Feelings

Experience(Observations)

Attitude



Feelings


Biology

Attitude



Response

Feelings


Biology

Attitude



Video

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Conflict Cycle

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Conflict Cycle CALM

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Conflict Cycle

Expectations

CALM

30



Noise

Conflict Cycle

Expectations

CALM

30



Noise

Conflict Cycle

Expectations

Resolution

CALM

30



Noise

Conflict Cycle

Expectations

Resolution

Follow Up

CALM

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Video

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Reasons for Conflict

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Reasons for Conflict

•Shoulds

•Disqualifying

•Inappropriate Rescue

•Perfectionism

•Boundary Violation

•Selective Viewing

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Selective Viewing

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Your Pet Peeves

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Your Pet Peeves

Dishonest

Innapproriate

Bad Attitude

Poor Hygiene

Bossy

Gossips

4.8

3.9

3.8

3.8

3.6

3.6

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Conflict Styles

35 Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com


Conflict Styles

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•firecracker•cold shoulder•backstabber

•memory lane•social zinger•last word



Most Disliked Communication Styles

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Most Disliked Communication Styles

Backstabber

Just sayin...

Firecracker

Cold Shoulder

Memory Lane

Last Word

4.5

3.7

3.4

3.3

3.3

3.1

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Your Style

37


Your Style

Last Word15%

Memory Lane20%

Cold Shoulder19%

Firecracker17% Just sayin...

13%

Backstabber17%

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The Five Year Rule



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The Five Year Rule


Will anybody know or

care about this event five years from now?



InnappropriateRescue

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InnappropriateRescue

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• Can I help?

• Want my help?

• Do I want to help?



Appropriate Questions



Appropriate Questions

Open

Closed Confirmation

Inquiry



Video

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The 3 Rs

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• Recognize

• Reflect

• Redirect

Recognize

Reflect

Redirect



The 3 Rs

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• Recognize

• Reflect

• Redirect

Recognize

Reflect

Redirect

Example:



The 3 Rs

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I appreciate ____.

However when you do that, I feel ____.

What I’d really like is ___________.

Recognize

Reflect

Redirect

Example:



Disarming

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Think “LAST”

L isten

A pologize (Acknowledge)

S olve

T hank



Disarming

43

L

A

S

T

Think “LAST”

L isten

A pologize (Acknowledge)

S olve

T hank



Most Powerful Word



Most Powerful Word

WOWWednesday, December 18, 13


Tying it All Together


1. In

tent

ion


Tying it All Together

2. Pr

iming

3. Q

uesti

oning

4. Li

stenin

g

5. C

larify

ing

6. Su

gges

ting

7. T

hank

ing



• Begin with “I”• No Interruptions

• No Denials• No Cross Complaints

Fair Fighting



Talk Time

•10-20 Minutes•I like

•Please change•Get agreement



Staying the Course

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• Positive Intention

Staying the Course

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• Always a Choice

Staying the Course

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• Always a Choice

• Feedback,not Failure

Staying the Course

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• Always a Choice

• Feedback,not Failure

• Have the Tools

Staying the Course

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Keeping it Going

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Keeping it Going

Do 1 Thing

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Keeping it Going

Do 1 ThingMake it Small

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Keeping it Going

Do 1 ThingMake it SmallFocus on Today

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Think“1st”


Scott “Q” MarcusCRP, www.ThisTimeIMeanIt.com707.442.6243Facebook.com/ThisTimeIMeanIt@ThisTimeIMeanIt


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Oops!I didn’t mean it to come out that way!



Scott would love to work with YOU:

• Trainings• Webinars• Workshops • Keynotes• Coaching

Contact him for more information

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Sound Transit Washington Powerpoint

Education

Transcript of Sound Transit Washington Powerpoint