Sound Transit Fare Enforcement...Sound Transit Fare Enforcement Page 5 | Sound Transit Fare...
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Sound Transit Fare Enforcement DRAFT Community Engagement Report Preliminary Findings February 2020
Transcript of Sound Transit Fare Enforcement...Sound Transit Fare Enforcement Page 5 | Sound Transit Fare...
Sound Transit Fare Enforcement DRAFT Community Engagement Report Preliminary Findings February 2020
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Sound Transit Fare Enforcement
Page 2 | Sound Transit Fare Enforcement DRAFT – Preliminary report of findings from Community Engagement
February 2020
OVERVIEW In response to community concerns, Sound Transit convened an internal interdisciplinary workgroup in February 2019 to review and explore opportunities to enhance our fare enforcement program and access to transit for the most vulnerable people in our region. Leadership charged the workgroup with:
Evaluating the agency’s fare enforcement policies, procedures, and protocols; Collecting and analyzing community feedback on fare enforcement practices; Formulating recommendations for building greater equity in fare enforcement.
To accomplish this goal, the workgroup conducted a rider survey on Link light rail and Sounder commuter rail, an online survey distributed region-wide, and community listening sessions to obtain information from Sound Transit riders about their fare enforcement experiences. The surveys and listening sessions were intended to determine the primary reasons for rider nonpayment, measure customers’ experience with fare enforcement, and identify any differences in customer experiences across demographic groups. The wealth of data gathered from these surveys provides illuminating and useful rider insights that will inform the agency’s future customer service continuous improvement efforts. TOP ONBOARD SURVEY FINDINGS Sound transit received 1,100 completed onboard surveys and achieved a statistically significant sample for the findings. Three key findings emerge from data obtained through the scientific onboard survey:
A higher percentage of respondents without proof of payment were African American/Black, Hispanic/Latinx, low income or with disability than were riders with proof of payment.
Household income is the primary demographic characteristic that differentiates those surveyed who were able to provide proof of payment and those unable to do so. Furthermore, it shows that the breakpoint is a household income above or below $50,000.
Top reasons for not showing proof of payment were “I forgot to tap,” “my ORCA card didn’t work,” “I thought my transfer was valid” and “I couldn’t find where to tap.”
Sound Transit Fare Enforcement
Page 3 | Sound Transit Fare Enforcement DRAFT – Preliminary report of findings from Community Engagement
February 2020
A large majority of riders rate officers positively; they believe that officers are professional, treat everyone the same, and approached all riders near them.
TOP ONLINE SURVEY FEEDBACK Sound Transit received more than 8,000 completed online surveys. While the online survey asked the opinions of the respondents to the survey, it is not a statistically valid survey. The following feedback for improving fare enforcement was collected from respondents completing this nonscientific online survey: Support for program changes (respondents asked to pick top 3):
Reducing fines from $124. (82%) Increasing the number of warnings. (57%) Reduce warning period from 12 to 6 months. (40%)
Statements respondents most frequently agreed with: ST should help riders who can’t afford to pay. (85%) ST should expand fare enforcement program education outreach to hard-to-
reach communities. (76%) ST should forgive fines if rider enrolls in ORCA LIFT. (72%)
Question: Should Fare Enforcement Officers Offer on-the-spot information about reduced fare programs: Yes (75%) Wear less intimidating uniforms: Yes (33%)
Majority support suspending fare enforcement for: Severe weather. (90%) Students on first day of school. (77%) During major construction or service disruptions. (67%) Individuals experiencing homelessness who need to get out of the cold.
(60%)
Majority of riders with or without fare support: Forgiving fines after enrolling in ORCA LIFT. Forgiving fines if already enrolled in ORCA LIFT. Paying fines via community service. Crediting fine amount to ORCA cards.
Agreed or strongly agreed on the following: (with POP / w/o POP) Many people do not know about payment options, subsidies, benefits or
programs. Sound Transit should help very low/no income riders afford to pay. Sound Transit should expand outreach to hard-to-reach communities.
Sound Transit Fare Enforcement
Page 4 | Sound Transit Fare Enforcement DRAFT – Preliminary report of findings from Community Engagement
February 2020
TOP LISTENING SESSIONS FEEDBACK Residents from underrepresented communities in Pierce, King and Snohomish counties shared their fare enforcement experiences in facilitated community conversations hosted by the Tacoma Urban League, Casa Latina, The Station Coffee Shop, and Phinney Ridge Association. Feedback from these sessions was collected in five categories:
Fare Enforcement Officers o Security should be present; however, this should not be the role of
Fare Enforcement Officers. o Uniforms feel like policing, they are traumatic and triggering. o Should focus on showing compassion for riders. o Should focus on how fare enforcement is implemented and not on
process. o Audit of and expand training. o Focus on respect and assistance for customers. o Rename “enforcement” to “monitoring” or “Customer Service”. o Experiences with negative behavior/actions of FEOs.
Customer Experience
o Better alignment of transfers from bus to train. o Better alignment between transportation agencies. o Credit unused monthly ORCA funds. o Racial profiling.
Access
o Increase access to reloading Orca cards. o 24hr wait period for reload cards is a challenge. o Bring back Westlake booth. o Enable ability to pay on the train.
Program Changes
o $124 fine is excessive and does not fit the “crime”. o De-criminalize fare enforcement. o Over monitoring in the Southend (Southeast Seattle). o Unaware of how to file a complaint or report issues. o Procedure of requesting IDs.
Youth
o $124 fine is excessive and does not fit the “crime”. o De-criminalize fare enforcement.
Sound Transit Fare Enforcement
Page 5 | Sound Transit Fare Enforcement DRAFT – Preliminary report of findings from Community Engagement
February 2020
o Over monitoring in the Southend (Southeast Seattle). o Unaware of how to file a complaint or report issues. o Procedure of requesting IDs.
The information provided in the attachments of this Community Engagement Report reviews and analyzes collected data and other feedback in more detail. The Onboard and Online survey reports are both preliminary. There is a wealth of data and Sound Transit will continue to analyze the data to help understand our program and learn how to improve it. This report includes:
Attachment A: DRAFT 2019 Fare Enforcement Survey Onboard Survey of Riders with and without Proof of Payment Draft report Submitted by third-party consultant, ComEngage, US Attachment B: DRAFT 2019 Online Survey of Fare Payment and Enforcement Policies and Practices Attachment C: The Community Conversation (Listening Sessions) Report Final
The large volume of information received from the onboard and online report will continue to inform future program and policy design.
Sound Transit Fare Enforcement
Appendix A
DRAFT Onboard Survey Report
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DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
1 |
Pa
ge
20
19 F
are
Enfo
rcem
ent S
urve
y O
nboa
rd S
urve
y of
Rid
ers
with
and
with
out P
roof
of P
aym
ent
Sub
mit
ted
by:
Reb
ecca
Elm
ore
-Yal
ch
Ch
ief
Enga
gem
ent
Off
icer
reb
ecca
@C
om
Enga
ge.U
S
20
6.4
89.2
36
2
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
2 |
Pa
ge
[Bla
nk
pag
e fo
r p
agin
atio
n p
urp
ose
s]
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
3 |
Pa
ge
Sum
mar
y B
ackg
rou
nd
an
d M
eth
od
olo
gy
Bac
kgro
un
d
To a
dd
ress
co
nce
rns
abo
ut
dis
par
itie
s in
th
e o
utc
om
es o
f th
e cu
rren
t So
un
d T
ran
sit
fare
en
forc
emen
t p
roce
ss, a
n in
tern
al S
ou
nd
Tra
nsi
t
wo
rk g
rou
p w
as t
aske
d t
o r
evie
w f
are
en
forc
emen
t p
olic
ies,
pro
ced
ure
s an
d p
roto
cols
an
d f
orm
ula
te r
eco
mm
end
atio
ns
for
wo
rkin
g
tow
ard
gre
ater
eq
uit
y.
On
e co
mp
on
ent
of
this
wo
rk w
as a
n o
nb
oar
d s
urv
ey o
f ri
der
s as
th
ey e
xper
ien
ce t
he
fare
en
forc
emen
t p
roce
ss in
ord
er t
o:
• D
eter
min
e th
e p
rim
ary
reas
on
s w
hy
cust
om
ers
do
no
t o
r ar
e u
nab
le t
o p
rovi
de
pro
of
of
pay
men
t w
hen
ask
ed.
• M
easu
re t
he
qu
alit
y o
f th
e ex
per
ien
ce c
ust
om
ers
hav
e w
hen
ask
ed
fo
r p
roo
f o
f p
aym
ent.
• Id
enti
fy w
hat
, if
any,
dif
fere
nce
s ex
ist
in t
he
cust
om
er e
xper
ien
ce a
cro
ss d
emo
grap
hic
gro
up
s.
Me
tho
do
logy
In
terv
iew
ing
team
s sh
ado
wed
th
eir
assi
gned
far
e en
forc
emen
t te
am. F
are
enfo
rcem
ent
off
icer
s (F
EOs)
fo
llow
ed t
hei
r st
and
ard
pro
toco
l
for
req
ues
tin
g p
roo
f o
f p
aym
ent:
• W
hen
a r
ider
was
un
able
to
pro
du
ce p
roo
f o
f fa
re p
aym
ent,
th
e FE
O c
om
ple
ted
th
e n
orm
al in
spec
tio
n p
roce
ss, e
xcep
t fo
r is
suin
g
a ci
tati
on
or
war
nin
g.
The
FEO
intr
od
uce
d t
he
surv
eyo
r an
d t
hen
co
nti
nu
ed t
o c
hec
k fa
res
wh
ile t
he
inte
rvie
wer
ad
min
iste
red
th
e su
rvey
or,
if f
inis
hed
ch
ecki
ng
fare
s in
th
at t
rain
car
, wai
ted
aw
ay f
rom
th
e in
terv
iew
er a
nd
rid
er u
nti
l th
e in
terv
iew
er c
om
ple
ted
th
e su
rvey
bef
ore
get
tin
g o
ff t
he
trai
n.
Inte
rvie
wer
s in
tro
du
ced
th
e su
rvey
to
po
ten
tial
res
po
nd
en
ts.
• In
terv
iew
s w
ere
self
-ad
min
iste
red
usi
ng
an e
lect
ron
ic t
able
t to
min
imiz
e so
cial
des
irab
ility
bia
s in
res
po
nse
s.
The
goal
in s
amp
ling
was
to
en
sure
a la
rge
eno
ugh
sam
ple
of
tho
se
un
able
to
pro
vid
e p
roo
f o
f p
aym
ent
to a
llow
fo
r re
liab
le w
ith
in-
gro
up
an
alys
is. T
he
req
uir
ed s
amp
le s
ize
on
Lin
k w
as e
asily
ach
ieve
d. I
t w
as n
ot
po
ssib
le t
o m
eet
the
req
uir
ed s
amp
le s
ize
on
Sou
nd
er d
ue
to t
he
nu
mb
er o
f w
eeks
ava
ilab
le f
or
dat
a co
llect
ion
Sam
ple
Siz
e
Go
al
Sam
ple
Siz
e
Ach
ieve
d
Mar
gin
of
Erro
r
Lin
k w
/o P
OP
3
53
497
4
%
W P
OP
3
84
472
5
%
Sou
nd
er
w/o
PO
P
213
6
8
11%
W P
OP
3
80
63
1
2%
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
4 |
Pa
ge
and
ho
w /
wh
en f
are
enfo
rcem
en
t w
as s
ched
ule
d o
n S
ou
nd
er
du
rin
g th
ose
wee
ks.
Ke
y Fi
nd
ings
Ke
y Fi
nd
ing
Imp
licat
ion
The
maj
ori
ty o
f Li
nk
and
So
un
der
cust
om
ers
rep
ort
th
at t
hey
are
awar
e o
f th
e fa
re e
nfo
rcem
en
t
pro
cess
an
d h
ave
had
mu
ltip
le
exp
erie
nce
s w
ith
far
e
enfo
rcem
ent
off
icer
s (F
EOs)
.
Sou
nd
er r
ider
s ar
e m
ore
like
ly
than
Lin
k ri
der
s to
hav
e b
een
app
roac
he
d b
y FE
Os
five
or
mo
re
tim
es in
th
e p
ast
12 m
on
ths.
Sou
nd
er r
ider
s ar
e m
ore
like
ly
than
Lin
k ri
der
s to
be
regu
lar
rid
ers—
rid
ing
fou
r o
r m
ore
day
s
wee
kly.
Nu
mb
er o
f Ti
me
s in
Pas
t 1
2 M
on
ths
Hav
e B
een
Ap
pro
ach
ed
by
FEO
an
d A
sked
fo
r P
roo
f o
f P
aym
en
t
A
ll Li
nk
Sou
nd
er
Firs
t Ti
me
Rid
de
n
25%
2
7%
1
2%
2 T
imes
1
2%
12%
8
%
3 T
imes
1
1%
12%
8
%
4 T
imes
9
%
9%
7
%
5+
Tim
es
44%
4
0%
64%
Wh
ile it
is e
vid
ent
that
th
ere
is s
om
e
fare
eva
sio
n, t
he
pro
cess
is n
ot
limit
ed t
o a
sm
all n
um
ber
of
“re
pea
t” o
r “p
urp
ose
ful”
off
en
der
s.
Rat
her
, it
app
ears
Lin
k an
d S
ou
nd
er
rid
ers
are
clea
rly
awar
e o
f th
e fa
re
enfo
rcem
ent
pro
cess
an
d in
mo
st
inst
ance
s ar
e ab
le o
r in
ten
d t
o p
ay
bu
t m
ay o
ccas
ion
ally
be
un
able
to
pro
vid
e p
roo
f o
f p
aym
ent—
i.e.,
th
is
was
th
e fi
rst
they
wer
e u
nab
le t
o
pro
vid
e p
roo
f o
f p
aym
ent.
Mo
reo
ver,
th
e m
ajo
rity
of
rid
ers
rep
ort
th
at t
hey
are
alw
ays
able
to p
rovi
de
pro
of
of
pay
men
t
wh
en a
sked
to
do
so
.
Am
on
g th
ose
wh
o w
ere
un
able
to p
rovi
de
pro
of
of
pay
men
t o
n
the
sam
ple
d t
rip
, th
e m
ajo
rity
Re
aso
ns
for
Be
ing
Un
bb
le t
o P
rovi
de
Pro
of
of
Pay
men
t
A
ble
to
Pro
vid
e
PO
P
Un
able
to
Pro
vid
e
PO
P
Hav
e al
way
s b
een
ab
le t
o p
rovi
de
pro
of
of
pay
me
nt
82%
n
.a.
Firs
t ti
me
bee
n u
nab
le t
o p
rovi
de
pro
of
of
pay
me
nt
/ O
ne
tim
e
10%
8
4%
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
5 |
Pa
ge
Ke
y Fi
nd
ing
Imp
licat
ion
rep
ort
ed t
hat
th
is w
as t
he
firs
t
tim
e th
ey w
ere
un
able
to
do
so
.
Two
tim
es
3%
9
%
Thre
e p
lus
tim
es
5%
7
%
Man
y o
f th
ose
wh
o w
ere
un
able
to p
rovi
de
pro
of
of
pay
men
t
wh
en a
sked
sai
d t
hey
fo
rgo
t to
tap
. Th
is w
as t
he
case
reg
ard
less
of
ho
use
ho
ld in
com
e. T
he
seco
nd
mo
st c
om
mo
n r
easo
ns
wer
e
pro
ble
ms
wit
h t
hei
r O
RC
A c
ard
or
con
cern
s ab
ou
t m
issi
ng
the
trai
n.
Re
aso
ns
for
Be
ing
Un
able
to
Pro
vid
e P
roo
f o
f P
aym
ent
A
ble
to
Pro
vid
e
PO
P
Un
able
to
Pro
vid
e
PO
P
I fo
rgo
t to
“ta
p”
my
OR
CA
car
d
31%
2
2%
I tap
ped
my
OR
CA
car
d, b
ut
it
did
n’t
wo
rk
14%
1
4%
I th
ou
ght
my
tran
sfer
was
val
id
7%
8
%
I co
uld
n’t
fin
d w
he
re t
o t
ap
3%
7
%
I wo
uld
hav
e m
isse
d m
y tr
ain
if I
sto
pp
ed t
o “
tap
” o
r b
uy
a ti
cket
15%
6
%
I fo
rgo
t m
y O
RC
A c
ard
7
%
5%
This
pro
vid
es f
urt
her
su
pp
ort
fo
r th
e
fin
din
g th
at m
ost
rid
ers
are
ab
le t
o
pay
bu
t o
ccas
ion
ally
fai
l to
do
so
fo
r
a m
yria
d o
f re
aso
ns.
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
6 |
Pa
ge
Ke
y Fi
nd
ing
Imp
licat
ion
Tho
se w
ho
wer
e u
nab
le t
o
pro
vid
e p
roo
f o
f p
aym
ent
on
th
e
sam
ple
d t
rip
s w
ere
dif
fere
nt
dem
ogr
aph
ical
ly o
n a
nu
mb
er o
f
char
acte
rist
ics
than
th
ose
ab
le t
o
do
so
. Ho
wev
er, t
he
anal
ysis
clea
rly
sho
ws
that
ho
use
ho
ld
inco
me
is t
he
pri
mar
y
dem
ogr
aph
ic c
har
acte
rist
ic t
hat
dif
fere
nti
ates
th
ose
su
rvey
ed
wh
o w
ere
able
to
pro
vid
e p
roo
f
of
pay
men
t an
d t
ho
se u
nab
le t
o
do
so
. Fu
rth
erm
ore
, it
sho
ws
that
the
bre
akp
oin
t is
a h
ou
seh
old
inco
me
abo
ve o
r b
elo
w $
50
,00
0.
Sou
nd
Tra
nsi
t ca
n f
ocu
s ef
fort
s to
pro
vid
e su
pp
ort
fo
r d
emo
grap
hic
gro
up
s w
ho
may
hav
e d
iffi
cult
y
pu
rch
asin
g o
r fu
nd
ing
an O
RC
A
Car
d.
23
%
19
%
57
%
39
%
40
%
31
%
0%
10
%2
0%
30
%4
0%
50
%6
0%
$1
00
,00
0+
$5
0,0
00
-$9
9,9
99
<$5
0,0
00
Inco
me
Dif
fere
nce
s B
etw
een
Th
ose
Ab
le a
nd
U
nab
le t
o P
rovi
de
Pro
of
of
Pay
men
t (o
n s
amp
led
tri
p)
Ab
le t
o P
rovi
de
PO
PU
nab
le t
o P
rovi
de
PO
P
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
7 |
Pa
ge
Ke
y Fi
nd
ing
Imp
licat
ion
Nea
rly
all r
ider
s fe
el t
hat
th
e fa
re
enfo
rcem
ent
pro
cess
is
pro
fess
ion
al a
nd
fai
r; m
ore
ove
r,
mo
st “
stro
ngl
y ag
ree
” w
ith
th
is
asse
ssm
ent.
Wh
ile t
ho
se u
nab
le t
o p
rovi
de
pro
of
of
pay
men
t o
n t
he
sam
ple
d
trip
wer
e so
mew
hat
less
po
siti
ve
than
th
ose
ab
le t
o d
o s
o, t
hei
r
rati
ngs
wer
e st
ill g
ener
ally
ver
y
po
siti
ve.
Wh
ile s
till
very
po
siti
ve, r
ider
s
gave
th
e lo
wes
t ra
tin
gs f
or
thei
r
imp
ress
ion
s o
f w
het
her
FEO
S
app
roac
he
d e
very
rid
er. T
his
dif
fere
nce
was
sig
nif
ican
t am
on
g
rid
ers
wh
o a
re p
eop
le o
f co
lor;
92
per
cen
t ri
der
s w
ho
wer
e n
on
-
His
pan
ic w
hit
e ag
reed
wit
h t
his
stat
emen
t co
mp
are
d t
o 8
4
per
cen
t o
f ri
der
s w
ho
are
peo
ple
of
colo
r.
Q
8: B
ase
d o
n w
ha
t yo
u s
aw
an
d e
xper
ien
ced
to
da
y, h
ow
wo
uld
yo
u r
ate
yo
ur
per
cep
tio
n o
f
or
exp
erie
nce
wit
h S
ou
nd
Tra
nsi
t Fa
re E
nfo
rcem
ent?
; Mea
n is
ba
sed
on
7-p
oin
t sc
ale
wh
ere
“1”
mea
ns
“str
on
gly
dis
ag
ree”
an
d “
7”
mea
ns
“str
on
gly
ag
ree.
”
Rid
ers
fee
l th
e p
roce
ss is
fai
r, e
ven
w
hen
th
ey c
ou
ldn
’t s
ho
w p
roo
f o
f p
aym
ent.
Th
e sl
igh
tly
low
er r
atin
gs
for
“ap
pro
ach
ed e
very
rid
er n
ear
me”
fo
r th
ose
wh
o c
ou
ld n
ot
off
er
pro
of
of
pay
men
t sh
ow
s m
ore
co
mm
un
icat
ion
ab
ou
t ST
’s p
roce
ss
sho
uld
be
con
sid
ered
.
6.4
76
.44
6.3
2
Pro
fess
ion
alA
pp
roac
hed
Eve
ry R
ider
in t
he
Sam
e W
ay
Ap
pro
ach
edEv
ery
Rid
er N
ear
Me
Ab
le t
o P
rovi
de
Pro
of
of
Pay
men
t
Som
ewh
at A
gree
Stro
ngl
y A
gre
eM
ean
92
%9
2%
88
%
6.3
46
.21
6.0
8
Pro
fess
ion
alA
pp
roac
hed
Eve
ry R
ider
in t
he
Sam
e W
ay
Ap
pro
ach
edEv
ery
Rid
er N
ear
Me
Un
able
to
Pro
vid
e P
roo
f o
f P
aym
ent
Som
ewh
at A
gree
Stro
ngl
y A
gre
eM
ean
88
%8
5%
83
%
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
8 |
Pa
ge
Tabl
e of
Con
tent
s C
on
ten
ts
Sum
mar
y ...
......
......
......
......
......
......
......
......
......
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......
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......
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......
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......
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.... 3
Bac
kgro
un
d a
nd
Met
ho
do
logy
.....
......
......
......
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3
Key
Fin
din
gs ..
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
.....
......
......
......
......
......
......
... 4
Tab
le o
f C
on
ten
ts ..
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
.....
......
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8
Co
nte
nts
.....
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8
List
of
Figu
res
......
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10
Bac
kgro
un
d a
nd
Met
ho
do
logy
.....
......
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......
. 12
Bac
kgro
un
d a
nd
Ob
ject
ives
.....
......
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......
......
......
.....
......
......
......
......
......
......
......
......
......
......
......
......
.. 1
2
Met
ho
do
logy
.....
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
.....
......
......
......
......
......
... 1
3
Ove
rvie
w ..
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
.....
......
......
......
......
......
......
.. 1
3
Sam
ple
Siz
e ...
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
.....
......
......
......
......
......
......
......
......
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......
......
......
......
......
......
.. 1
4
Fin
al R
esp
on
se R
ates
.....
......
......
......
......
......
......
......
......
......
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.. 1
6
Surv
ey Q
ues
tio
nn
aire
......
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.. 1
7
Wei
ghti
ng
......
......
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.. 1
9
Key
Fin
din
gs ..
......
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......
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......
......
.....
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......
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......
.....
......
......
......
......
......
......
.....
20
Key
Fin
din
g: F
req
uen
cy o
f Fa
re E
nfo
rcem
ent
Exp
erie
nce
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
.... 2
0
Key
Fin
din
g: F
req
uen
cy o
f B
ein
g U
nab
le t
o P
rovi
de
Pro
of
of
Pay
men
t ...
......
......
......
......
.....
......
......
......
......
......
.....
......
......
......
......
......
......
.... 2
2
Focu
sed
Fin
din
gs: D
emo
grap
hic
Dif
fere
nce
s b
etw
een
Th
ose
Ab
le a
nd
Un
able
to
Pro
vid
e P
OP
.....
......
......
......
......
......
......
......
......
......
......
23
Focu
sed
Fin
din
gs: T
rave
l Ch
arac
teri
stic
Dif
fere
nce
s b
etw
een
Th
ose
Ab
le a
nd
Un
able
to
Pro
vid
e P
OP
.....
......
......
......
......
......
......
......
......
25
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
9 |
Pa
ge
Key
Fin
din
g: U
sual
Far
e P
aym
ent
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
.....
......
......
......
......
......
......
27
Focu
sed
Fin
din
gs: T
ho
se W
ho
Usu
ally
Pay
Far
e w
ith
OR
CA
Car
d ..
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
... 2
9
Focu
sed
Fin
din
gs: T
ho
se W
ho
Usu
ally
Pay
Far
e w
ith
Tic
kets
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
. 31
Key
Fin
din
g: R
easo
ns
for
Bei
ng
Un
able
to
Pro
vid
e P
roo
f o
f P
aym
ent
Fare
Wh
en R
equ
este
d ..
......
......
......
......
......
......
......
......
......
......
......
.... 3
2
Key
Fin
din
gs: P
erc
epti
on
s o
f Fa
re E
nfo
rcem
ent
Pro
cess
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
34
Ap
pen
dix
.....
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
38
Mar
gin
of
Erro
r....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
38
Qu
est
ion
nai
re ..
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
.....
......
......
......
......
......
......
......
......
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.....
......
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.... 4
0
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
10
| P
ag
e
List
of
Figu
res
Figu
re 1
: C
alcu
lati
on
s to
Det
erm
ine
Sam
ple
Siz
e fo
r R
ide
rs U
nab
le t
o P
rovi
de
Pro
of
of
Pay
men
t ....
......
......
......
......
.....
......
......
......
......
......
......
14
Figu
re 2
: C
alcu
lati
on
s to
Det
erm
ine
Sam
ple
Siz
e fo
r R
ide
rs A
ble
to
Pro
vid
e P
roo
f o
f P
aym
ent
......
......
......
......
......
.....
......
......
......
......
......
......
.. 1
4
Figu
re 3
: Fi
nal
Dat
a C
olle
ctio
n S
ched
ule
.....
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
.....
15
Figu
re 4
: Fi
nal
Sam
ple
Siz
e an
d M
argi
n o
f Er
ror .
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
... 1
6
Figu
re 5
: R
esp
on
se R
ates
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
.... 1
6
Figu
re 6
: Q
ues
tio
nn
aire
Co
nte
nts
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
.....
......
......
......
......
......
......
.... 1
7
Figu
re 7
: W
eigh
t C
alcu
lati
on
s ...
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
19
Figu
re 8
: Nu
mb
er o
f Ti
mes
in P
ast
12
Mo
nth
s H
ave
Bee
n A
pp
roac
hed
by
FEO
& A
sked
fo
r P
roo
f o
f P
aym
ent .
......
......
......
......
......
.....
......
......
. 20
Figu
re 9
: Nu
mb
er o
f Ti
mes
Nu
mb
er o
f Ti
mes
in P
ast
12
Mo
nth
s H
ave
Bee
n A
pp
roac
hed
by
FEO
& A
sked
fo
r P
roo
f o
f P
aym
ent
by
Freq
uen
cy
of
Rid
ing
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
21
Figu
re 1
0: N
um
ber
of
Tim
es N
um
ber
of
Tim
es in
Pas
t 1
2 M
on
ths
Hav
e B
een
Ap
pro
ach
ed b
y FE
O &
Ask
ed f
or
Pro
of
of
Pay
men
t b
y R
ace
/
Eth
nic
ity
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
21
Figu
re 1
1: N
um
ber
of
Tim
es U
nab
le t
o P
rovi
de
Pro
of
of
Pay
men
t ....
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
. 22
Figu
re 1
2: D
iffe
ren
ces
bet
wee
n T
ho
se A
ble
an
d U
nab
le t
o P
rovi
de
PO
P b
y R
ace
/ Et
hn
icit
y ...
......
......
......
......
......
......
......
......
......
......
.....
......
... 2
3
Figu
re 1
3: D
emo
grap
hic
Dif
fere
nce
s b
etw
een
Th
ose
Ab
le a
nd
Un
able
to
Pro
vid
e P
OP
.....
......
......
......
......
......
......
......
......
......
.....
......
......
......
... 2
3
Figu
re 1
4: K
ey D
emo
grap
hic
Dri
vers
of
Ab
ility
to
Pro
vid
e P
roo
f o
f P
aym
ent
on
Sam
ple
d T
rip
.....
......
......
......
......
......
......
......
......
......
......
......
.... 2
4
Figu
re 1
5: D
iffe
ren
ces
in F
req
uen
cy o
f R
idin
g b
etw
een
Th
ose
Ab
le a
nd
Un
able
to
Pro
vid
e P
OP
.....
......
......
......
......
......
......
......
......
......
......
......
25
Figu
re 1
6: D
iffe
ren
ces
in F
req
uen
cy o
f B
ein
g A
pp
roac
hed
by
Fare
En
forc
emen
t O
ffic
ers
bet
wee
n T
ho
se A
ble
an
d U
nab
le t
o P
rovi
de
PO
P ..
. 25
Figu
re 1
7: K
ey T
rave
l Ch
arac
teri
stic
s th
at In
flu
ence
Rid
ers
’ Ab
ility
to
Pro
vid
e P
roo
f o
f P
aym
ent
on
Sam
ple
d T
rip
.....
......
......
......
......
......
......
.. 2
6
Figu
re 1
8: U
se o
f O
RC
A a
nd
Tic
kets
by
Fre
qu
ency
of
Rid
ing
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
.... 2
7
Figu
re 1
9: U
sual
Far
e P
aym
ent
Met
ho
d ..
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
... 2
7
Figu
re 2
0: D
iffe
ren
ces
in U
sual
Far
e P
aym
ent
Met
ho
d b
etw
een
Lin
k R
ider
s W
ho
Wer
e A
ble
ver
sus
Un
able
to
Pro
vid
e P
roo
f o
f P
aym
en
t o
n
Sam
ple
d T
rip
s ....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
.....
......
......
......
......
......
......
28
Figu
re 2
1: D
iffe
ren
ces
in U
sual
Far
e P
aym
ent
Met
ho
d b
etw
een
So
un
der
Rid
ers
Wh
o W
ere
Ab
le v
ersu
s U
nab
le t
o P
rovi
de
Pro
of
of
Pa
ymen
t
on
Sam
ple
d T
rip
s....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
. 28
Figu
re 2
2:
Typ
e o
f R
edu
ced
Far
e P
rod
uct
s o
n O
RC
A C
ard
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
29
Figu
re 2
3: D
iffe
ren
ces
in P
rod
uct
s o
n O
RC
A C
ard
by
Serv
ice
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
... 2
9
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
11
| P
ag
e
Figu
re 2
4: U
se o
f R
edu
ced
Far
e P
rod
uct
s o
n O
RC
A C
ard
s ...
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
.... 3
0
Figu
re 2
5: D
iffe
ren
ces
in P
rod
uct
s o
n O
RC
A C
ard
bet
wee
n T
ho
se A
ble
to
Pro
vid
e P
OP
an
d T
ho
se U
nab
le t
o P
rovi
de
PO
P ..
......
......
......
......
... 3
0
Figu
re 2
6: D
iffe
ren
ces
in T
icke
t Ty
pe
Use
d b
y Se
rvic
e an
d A
bili
ty t
o P
rovi
de
Pro
of
of
Pay
men
t ....
......
......
......
......
.....
......
......
......
......
......
......
... 3
1
Figu
re 2
7: R
easo
ns
for
No
t B
ein
g A
ble
to
Pro
vid
e P
roo
f o
f P
aym
ent
Wh
en R
equ
este
d ..
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
32
Figu
re 2
8: D
iffe
ren
ces
in R
easo
ns
for
No
t B
ein
g A
ble
to
Pro
vid
e P
roo
f o
f P
aym
ent
Wh
en R
equ
este
d o
n S
amp
led
Tri
p b
y In
com
e ..
......
......
... 3
3
Figu
re 2
9: O
vera
ll Im
pre
ssio
ns
of
the
Fare
En
forc
emen
t P
roce
ss ..
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
.....
34
Figu
re 3
0: D
iffe
ren
ces
in Im
pre
ssio
ns
of
the
Fare
En
forc
emen
t P
roce
ss b
etw
een
Th
ose
Ab
le a
nd
Un
able
to
Pro
vid
e P
roo
f o
f P
aym
en
t o
n
Sam
ple
d T
rip
.....
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
.....
......
......
......
......
......
......
. 35
Figu
re 3
1: D
iffe
ren
ces
in Im
pre
ssio
ns
of
the
Fare
En
forc
emen
t P
roce
ss b
etw
een
Lin
k an
d S
ou
nd
er R
ide
rs ..
......
......
......
......
......
......
......
......
... 3
6
Figu
re 3
2: D
iffe
ren
ces
in A
gree
me
nt
that
FEO
s A
pp
roac
hed
Eve
ry R
ider
Nea
r M
e b
y R
ace
.....
......
......
......
......
......
......
......
......
......
.....
......
......
... 3
7
Figu
re 3
3: M
argi
n o
f Er
ror
Cal
cula
tio
ns
for
Dif
fere
nt
Res
po
nse
Dis
trib
uti
on
s an
d S
amp
le S
izes
.....
......
......
......
......
......
......
......
......
......
......
......
. 38
Figu
re 3
4: E
xam
ple
of
Mar
gin
of
Erro
r an
d S
tati
stic
al S
ign
ific
ant .
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
39
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
12
| P
ag
e
Back
grou
nd a
nd M
etho
dolo
gy
Bac
kgro
un
d a
nd
Ob
ject
ive
s
Bac
kgro
un
d
Sou
nd
Tra
nsi
t Li
nk
ligh
t ra
il an
d S
ou
nd
er s
ervi
ces
op
erat
e b
arri
er-f
ree,
mea
nin
g ri
der
s d
o n
ot
pas
s th
rou
gh
turn
stile
s o
r p
rese
nt
tick
ets
bef
ore
bo
ard
ing
the
trai
n. I
nst
ead
, Lin
k an
d S
ou
nd
er r
ider
s ar
e r
equ
ired
to
hav
e
pro
of
of
pay
men
t b
efo
re t
hey
bo
ard
an
d p
rovi
de
pro
of
of
pay
men
t u
po
n r
equ
est.
Wh
ile t
he
“pro
of
of
pay
men
t” s
yste
m h
as m
any
adva
nta
ges,
co
mm
un
ity
feed
bac
k h
as le
d a
gen
cy le
ader
ship
to
rev
iew
th
e
pro
gram
to
en
sure
an
eq
uit
able
far
e en
forc
emen
t sy
stem
.
Team
s o
f fa
re e
nfo
rcem
ent
off
icer
s (F
EOs)
reg
ula
rly
rid
e th
e sy
stem
to
ch
eck
fare
s, a
nsw
er q
ues
tio
ns,
an
d
off
er a
ssis
tan
ce a
s n
eed
ed. T
o m
inim
ize
risk
of
pro
filin
g, F
EOs
are
inst
ruct
ed t
o s
tart
at
the
end
of
the
car
on
Lin
k an
d w
ork
to
war
d t
he
mid
dle
, ask
ing
ever
yon
e fo
r p
roo
f o
f p
aym
ent.
On
So
un
der
, on
e o
ffic
er d
oe
s ea
ch
leve
l of
the
trai
n. C
ust
om
ers
wh
o a
re u
nab
le t
o p
rod
uce
pro
of
of
pay
men
t ar
e in
itia
lly is
sued
a w
arn
ing.
Cu
sto
mer
s w
ho
hav
e re
ceiv
ed a
war
nin
g in
th
e la
st 1
2 m
on
ths
are
issu
ed a
cit
atio
n.
Des
pit
e th
is e
ffo
rt t
o m
inim
ize
pro
filin
g, c
on
cern
s h
ave
bee
n e
xpre
ssed
ab
ou
t d
isp
arit
ies
in o
utc
om
es. T
o
add
ress
th
e p
rob
lem
, an
inte
rnal
So
un
d T
ran
sit
wo
rk g
rou
p w
as t
aske
d w
ith
rev
iew
ing
fare
en
forc
emen
t
app
roac
he
s an
d r
eco
mm
end
ing
pro
po
sals
fo
r ac
hie
vin
g gr
eate
r eq
uit
y in
th
e p
rogr
am.
Ob
ject
ives
O
ne
com
po
nen
t o
f th
is r
evie
w is
an
on
bo
ard
su
rvey
of
cust
om
ers
that
was
des
ign
ed t
o:
• D
eter
min
e th
e p
rim
ary
reas
on
s w
hy
cust
om
ers
do
no
t o
r ar
e u
nab
le t
o p
ay f
are
.
• M
easu
re t
he
qu
alit
y o
f th
e ex
per
ien
ce (
pro
fess
ion
alis
m, f
airn
ess,
etc
.) c
ust
om
ers
hav
e w
hen
ask
ed f
or
pro
of
of
pay
men
t.
• Id
enti
fy w
hat
dif
fere
nce
s, if
an
y, e
xist
acr
oss
dif
fere
nt
dem
ogr
aph
ic g
rou
ps
in t
he
cust
om
er
exp
erie
nce
wh
en t
hey
are
ask
ed f
or
pro
of
of
pay
men
t.
The
resu
lts
of
this
en
gage
me
nt
will
be
use
d b
y So
un
d T
ran
sit
to id
enti
fy p
oss
ible
str
ateg
ies
to im
pro
ve t
he
curr
en
t fa
re e
nfo
rcem
ent
syst
em.
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
13
| P
ag
e
Me
tho
do
logy
Ove
rvie
w
Thir
ty-t
wo
tea
ms
(tw
o o
ffic
ers
per
tea
m)
op
erat
e d
aily
on
Lin
k lig
ht
rail
and
So
un
der
. On
Lin
k, f
are
en
forc
emen
t o
ffic
ers
(FEO
s) b
oar
d t
he
trai
n a
nd
fo
r ea
ch c
ar s
plit
up
so
th
at o
ne
off
icer
sta
rts
at t
he
fro
nt
of
the
car
wh
ile a
no
ther
sta
rts
at t
he
rear
of
the
car,
th
en p
roce
ed
to
war
d t
he
mid
dle
. Eve
ry
per
son
on
th
e ca
r is
ask
ed t
o p
rese
nt
pro
of
of
pay
men
t (a
tic
ket
or
OR
CA
Car
d w
ith
far
e p
re-l
oad
ed
or
Tran
sitG
O p
aym
ent)
.
On
So
un
der
, off
icer
s b
oar
d t
he
trai
n a
nd
fo
r ea
ch c
ar s
plit
up
so
th
at o
ne
off
icer
ch
ecks
th
e u
pp
er
leve
l of
the
trai
n w
hile
th
e o
ther
ch
ecks
th
e fi
rst
leve
l. A
s w
ith
Lin
k, e
very
per
son
on
th
e tr
ain
is
aske
d t
o p
rese
nt
pro
of
of
pay
men
t.
Inte
rvie
win
g te
ams
(tw
o in
terv
iew
ers
per
tea
m)
shad
ow
ed t
hei
r as
sign
ed F
EOs
du
rin
g a
sch
edu
led
sh
ift.
FEO
s fo
llow
ed t
hei
r st
and
ard
pro
toco
l of
req
ues
tin
g p
roo
f o
f p
aym
ent.
Wh
en a
rid
er w
as u
nab
le t
o p
rod
uce
pro
of
of
fare
pay
men
t, t
he
FEO
co
mp
lete
d t
hei
r n
orm
al
pro
cess
, bu
t w
ith
ou
t is
suin
g a
cita
tio
n o
r w
arn
ing.
Wh
en f
inis
hed
, th
e FE
O in
tro
du
ced
th
e su
rvey
or
and
th
en c
on
tin
ued
to
ch
eck
fare
s w
hile
the
inte
rvie
wer
ad
min
iste
red
th
e s
urv
ey o
r, if
fin
ish
ed c
hec
kin
g fa
res
in t
hat
tra
in c
ar, w
aite
d a
way
fro
m t
he
inte
rvie
wer
an
d r
ider
un
til t
he
inte
rvie
wer
co
mp
lete
d t
he
surv
ey b
efo
re g
etti
ng
off
th
e tr
ain
.
Inte
rvie
wer
s th
en in
tro
du
ced
th
e su
rvey
to
th
e p
ote
nti
al r
esp
on
den
t an
d a
sked
if t
he
resp
on
den
t w
ou
ld li
ke t
o t
ake
the
surv
ey. I
f al
l
pas
sen
gers
on
th
e tr
ain
or
car
pro
vid
ed p
roo
f o
f p
aym
ent,
th
e in
terv
iew
ing
team
ran
do
mly
sel
ecte
d o
ne
or
mo
re p
asse
nge
rs t
o s
urv
ey. A
ran
do
m s
elec
tio
n p
roce
ss w
as b
uilt
into
th
e co
mp
ute
r-as
sist
ed s
urv
ey p
rogr
am;
inte
rvie
wer
s w
ere
inst
ruct
ed t
o c
ou
nt
bac
k th
e as
sign
ed
nu
mb
er o
f p
erso
ns
on
th
e ca
r to
sel
ect
the
per
son
(s)
to s
urv
ey.
Fare
en
forc
emen
t te
ams
stay
ed w
ith
th
eir
inte
rvie
win
g te
am u
nti
l all
in-p
rogr
ess
surv
eys
wer
e co
mp
lete
, eve
n in
th
ose
inst
ance
s w
he
n t
hey
left
th
e sc
hed
ule
d z
on
e o
r w
ere
on
th
e st
atio
n p
latf
orm
. Th
is e
nsu
red
th
at a
ll ri
der
s o
n t
he
car
wer
e in
clu
ded
in t
he
sam
ple
, wh
eth
er
they
wer
e at
th
e b
egin
nin
g o
r th
e en
d o
f th
e fa
re e
nfo
rcem
ent
pro
cess
.
Surv
eys
wer
e se
lf-a
dm
inis
tere
d—
inte
rvie
wer
s as
ked
res
po
nd
ents
to
co
mp
lete
th
e su
rvey
usi
ng
a co
mp
ute
r-as
sist
ed in
terv
iew
ing
syst
em o
n
tab
let
com
pu
ters
. Th
is a
pp
roac
h m
inim
ize
s so
cial
des
irab
ility
bia
s—th
at is
, th
e te
nd
ency
fo
r a
resp
on
den
t to
an
swer
qu
esti
on
s in
a m
ann
er
that
mig
ht
be
view
ed f
avo
rab
ly b
y th
e in
terv
iew
er o
r o
ther
pas
sen
gers
sit
tin
g n
earb
y.
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
14
| P
ag
e
Sam
ple
Size
The
req
uir
ed s
amp
le s
ize
was
cal
cula
ted
to
en
sure
a la
rge
eno
ugh
sam
ple
of
tho
se w
ho
wer
e u
nab
le t
o p
rovi
de
pro
of
of
pay
men
t o
n b
oth
Lin
k an
d S
ou
nd
er t
o a
llow
fo
r re
liab
le b
etw
een
-gro
up
—d
iffe
ren
ces
bet
wee
n L
ink
and
So
un
der
—an
d w
ith
in-g
rou
p—
dif
fere
nce
s w
ith
in e
ach
serv
ice
—an
alys
is.
Fig
ure
1: C
alc
ula
tio
ns
to D
eter
min
e Sa
mp
le S
ize
for
Rid
ers
Un
ab
le t
o P
rovi
de P
roo
f o
f P
aym
ent
Serv
ice
Nu
mb
er o
f In
spec
tio
ns
YTD
O
cto
ber
201
9*
Ave
rage
# o
f In
spe
ctio
ns
/ M
on
th
(# o
f in
spec
tio
ns
/ 10
) A
vera
ge E
vasi
on
R
ate
Ave
rage
# o
f In
spe
ctio
ns
/ M
on
th w
he
re R
ider
is
Un
able
to
Pro
vid
e P
roo
f o
f P
aym
en
t (#
of
insp
ecti
on
s X
fa
re
eva
sio
n r
ate
)
Re
qu
ire
d S
amp
le S
ize
to
Ach
ieve
a M
argi
n o
f Er
ror
of
No
Gre
ate
r th
an +
or
–
5%
**
Lin
k 1
,80
2.6
19
180
,26
2
2.4
0%
4
,32
6
353
Sou
nd
er
340
,39
4
34
,039
1
.39
%
473
2
13
*
Sou
rce:
So
un
d T
ran
sit
Pu
blic
Sa
fety
Mo
nth
ly R
epo
rt O
cto
ber
20
19
**
Fin
ite
po
pu
lati
on
co
rrec
tio
n is
ap
plie
d a
s m
ore
th
an
5 p
erce
nt
of
the
po
pu
lati
on
(ri
der
s u
na
ble
to
pro
vid
e p
roo
f o
f p
aym
ent)
is b
ein
g s
am
ple
d.
Ap
pro
xim
atel
y th
e sa
me
nu
mb
er o
f su
rvey
s w
ere
nee
ded
am
on
g th
ose
ab
le t
o p
rovi
de
pro
of
of
pay
men
t.
Fig
ure
2: C
alc
ula
tio
ns
to D
eter
min
e Sa
mp
le S
ize
for
Rid
ers
Ab
le t
o P
rovi
de
Pro
of
of
Pa
ymen
t
Serv
ice
Nu
mb
er o
f In
spec
tio
ns
YTD
O
cto
ber
201
9*
Ave
rage
# o
f In
spe
ctio
ns
/ M
on
th
(# o
f in
spec
tio
ns
/ 10
) A
vera
ge E
vasi
on
R
ate
Ave
rage
# o
f In
spe
ctio
ns
/ M
on
th w
he
re R
ider
is
Un
able
to
Pro
vid
e P
roo
f o
f P
aym
en
t (#
of
insp
ecti
on
s X
fa
re
eva
sio
n r
ate
)
Re
qu
ire
d S
amp
le S
ize
to
Ach
ieve
a M
argi
n o
f Er
ror
of
No
Gre
ate
r th
an +
or
–
5%
**
Lin
k 1
,80
2.6
19
180
,26
2
97
.60
%
175
,93
6
384
Sou
nd
er
340
,39
4
34
,039
9
8.6
1%
3
3,5
66
380
* So
urc
e: S
ou
nd
Tra
nsi
t P
ub
lic S
afe
ty M
on
thly
Rep
ort
Oct
ob
er 2
01
9
**
Fin
ite
po
pu
lati
on
co
rrec
tio
n is
no
t re
qu
ired
du
e to
larg
e p
op
ula
tio
n (
ave
rag
e #
of
insp
ecti
on
s p
er m
on
th w
her
e ri
der
s a
re a
ble
to
pro
vid
e p
roo
f o
f p
aym
ent)
siz
e.
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
15
| P
ag
e
Dat
a co
llect
ion
was
sch
edu
led
ove
r th
e co
urs
e o
f ap
pro
xim
atel
y fo
ur
wee
ks. W
eek
On
e w
as u
sed
to
co
nd
uct
a p
rete
st o
f th
e su
rvey
inst
rum
ent
and
dat
a co
llect
ion
pro
ced
ure
s to
en
sure
val
idit
y. A
ctu
al d
ata
colle
ctio
n b
egan
on
Mo
nd
ay 1
1/2
5/2
01
9 a
nd
co
nti
nu
ed t
hro
ugh
Wed
nes
day
12
/11
/20
19
. Mo
re t
han
50
sh
ifts
wer
e co
mp
lete
d o
n L
ink;
on
ly 1
4 s
hif
ts w
ere
able
to
be
sch
edu
led
on
So
un
der
.
Wh
ile d
ata
colle
ctio
n o
n L
ink
was
ori
gin
ally
sch
edu
led
fo
r 1
2/0
7/2
01
9 a
nd
12
/08
/20
19
, th
ese
shif
ts w
ere
can
celle
d w
hen
we
ach
ieve
d t
he
sam
ple
siz
e go
al f
or
Lin
k. T
her
e w
ere
no
far
e en
forc
emen
t sh
ifts
sch
edu
led
on
So
un
der
on
th
ese
day
s.
Fig
ure
3: F
ina
l Da
ta C
olle
ctio
n S
ched
ule
M
on
day
Tu
esd
ay
We
dn
esd
ay
Thu
rsd
ay
Frid
ay
Satu
rday
Su
nd
ay
Wee
k
1
11/
18/2
019
1
1/19
/201
9
11/
20/2
019
1
1/21
/201
9
11/
22/2
019
1
1/23
/201
9
11/
24/2
019
P
rete
st
Lin
k
Pre
test
Lin
k &
So
un
der
Wee
k
2
11/
25/2
019
1
1/26
/201
9
11/
27/2
019
1
1/28
/201
9
11/
29/2
019
1
1/30
/201
9
12/
01/2
019
Lin
k (5
)
Lin
k +
Sou
nd
er (
1)
Lin
k (5
)
Lin
k +
Sou
nd
er (
1)
No
FEO
s
sch
edu
led
Than
ksgi
vin
g N
o d
ata
colle
ctio
n
/ ST
req
ues
t
Lin
k (3
) Li
nk
(5)
Wee
k
3
12/
02/2
019
1
2/03
/201
9
12/
04/2
019
1
2/05
/201
9
12/
06/2
019
1
2/07
/201
9
12/
08/2
019
Lin
k (5
)
Lin
k +
Sou
nd
er (
1)
Lin
k (5
) N
o F
EOs
sch
edu
led
Lin
k (4
) Li
nk
(4)
Dat
a co
llect
ion
can
celle
d
Dat
a co
llect
ion
can
celle
d
Wee
k
4
12/
09/2
019
1
2/10
/201
9
12/
11/2
019
1
2/12
/201
9
12/
13/2
019
1
2/14
/201
9
12/
15/2
019
Lin
k (6
) Li
nk
(5)
Lin
k +
Sou
nd
er (
3)
Sou
nd
er (
8)
The
follo
win
g ta
ble
pro
vid
es t
he
fin
al s
amp
le s
izes
th
at w
ere
ach
ieve
d a
nd
th
e co
rres
po
nd
ing
mar
gin
of
erro
r. T
he
mar
gin
of
erro
r is
a
stat
isti
c ex
pre
ssin
g th
e am
ou
nt
of
ran
do
m s
amp
ling
erro
r in
a s
urv
ey’s
res
ult
s. T
he
larg
er t
he
mar
gin
of
erro
r, t
he
mo
re li
kely
th
at t
he
surv
ey’s
rep
ort
ed r
esu
lts
mig
ht
be
fu
rth
er f
rom
th
e tr
ue
figu
res.
Th
e m
argi
n o
f er
ror
for
the
tota
l sam
ple
of
tho
se s
urv
eyed
wh
o w
ere
un
able
to
pro
vid
e p
roo
f o
f p
aym
ent
is g
ener
ally
no
gre
ater
th
an p
lus
or
min
us
4.2
per
cen
tage
po
ints
at
a 9
5%
co
nfi
den
ce le
vel.
This
mea
ns
that
, in
th
eory
, had
th
is s
urv
ey b
een
co
nd
uct
ed 1
00
tim
es, t
he
resu
lts
wo
uld
be
wit
hin
4.2
per
cen
tage
po
ints
of
the
resu
lts
rep
ort
ed h
ere
at
leas
t 95
tim
es.
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
16
| P
ag
e
The
req
uir
ed s
amp
le s
ize
was
eas
ily a
chie
ved
on
Lin
k d
ue
to h
igh
er r
ider
ship
, hig
her
far
e ev
asio
n r
ates
, an
d t
he
nu
mb
er o
f sh
ifts
ava
ilab
le
for
surv
eyin
g. It
was
no
t p
oss
ible
to
mee
t th
e re
qu
ired
sam
ple
siz
e o
n S
ou
nd
er d
ue
to t
he
amo
un
t o
f ti
me
avai
lab
le f
or
dat
a co
llect
ion
—15
day
s to
tal—
and
th
e li
mit
ed n
um
ber
of
day
s (5
) w
her
e fa
re e
nfo
rcem
ent
shif
ts w
ere
sch
edu
led
on
So
un
der
, wh
ich
res
ult
ed in
a la
rger
mar
gin
of
erro
r. D
ue
to S
ou
nd
er s
ched
ulin
g an
d b
ecau
se f
ew c
han
ges
wer
e m
ade
to t
he
surv
ey q
ues
tio
nn
aire
aft
er t
he
pre
test
, it
was
dec
ided
th
at
pre
test
res
ult
s fr
om
So
un
der
wo
uld
be
incl
ud
ed in
th
e an
alys
is; L
ink
pre
test
res
ult
s ar
e n
ot
use
d.
Fig
ure
4: F
ina
l Sam
ple
Siz
e a
nd
Ma
rgin
of
Erro
r
Sam
ple
Siz
e R
eq
uir
ed
to
A
chie
ve a
Mar
gin
of
Erro
r o
f N
o G
reat
er
than
+ o
r –
5%
A
ctu
al S
amp
le S
ize
Max
imu
m M
argi
n o
f Er
ror
95
% C
on
fid
en
ce L
eve
l
Lin
k W
ith
ou
t P
roo
f o
f P
aym
en
t 3
53
497
+
or
– 4
.1%
W
ith
Pro
of
of
Pay
me
nt
384
4
72
+ o
r –
4.5
%
Sou
nd
er
Wit
ho
ut
Pro
of
of
Pay
me
nt
213
6
8
+ o
r –
11
.0%
W
ith
Pro
of
of
Pay
me
nt
380
6
3
+ o
r –
12
.3%
Tota
l W
ith
ou
t P
roo
f o
f P
aym
en
t 5
66
535
+
or
– 4
.2%
W
ith
Pro
of
of
Pay
me
nt
764
5
65
+ o
r –
4.1
%
Fina
l Res
pons
e R
ates
Res
po
nse
rat
es w
ere
sign
ific
antl
y h
igh
er t
han
ori
gin
ally
est
imat
ed. R
esp
on
se r
ates
(%
co
mp
lete
s) w
ere
sign
ific
antl
y h
igh
er o
n S
ou
nd
er t
han
on
Lin
k. In
ad
dit
ion
, ref
usa
l rat
es w
ere
nea
rly
do
ub
le a
mo
ng
tho
se u
nab
le t
o p
rovi
de
pro
of
of
pay
men
t co
mp
ared
to
th
ose
ab
le t
o d
o s
o.
Fig
ure
5: R
esp
on
se R
ates
TO
TAL
LIN
K
SOU
ND
ER
AB
LE T
O P
RO
VID
E P
RO
OF
OF
PA
YM
ENT
UN
AB
LE T
O P
RO
VID
E P
RO
OF
OF
PA
YM
ENT
TOTA
L N
UM
BER
OF
CO
NTA
CTS
1
,73
9
1,5
86
1
53
775
9
64
TOTA
L C
OM
PLE
TES
1
,22
2
1,0
91
1
31
596
6
26
CO
MP
LETE
S U
SED
1
,10
0
969
1
31
535
5
65
% C
OM
PLE
TE /
USE
D
63
.3%
6
1.1
%
85
.6%
6
9.0
%
58
.6%
%
CO
MP
LETE
/ N
OT
USE
D
7.0
%
7.7
%
0.0
%
7.9
%
6.3
%
% R
EFU
SED
2
4.1
%
26
.0%
8
.4%
1
5.1
%
32
.7%
%
OTH
ER R
EASO
NS
NO
T C
OM
PLE
TE
5.6
%
5.2
%
6.0
%
8.0
%
2.3
%
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
17
| P
ag
e
Surv
ey Q
uest
ionn
aire
Sou
nd
Tra
nsi
t p
rovi
ded
a d
raft
qu
esti
on
nai
re b
ased
in p
art
on
th
e o
nlin
e su
rvey
th
at w
as b
ein
g d
istr
ibu
ted
at
the
sam
e ti
me
to s
up
ple
men
t
the
on
bo
ard
su
rvey
re
sult
s. C
om
Enga
ge.U
S p
rovi
ded
rec
om
me
nd
atio
ns
for
con
ten
t an
d f
orm
at b
ased
on
stu
dy
ob
ject
ives
, lo
gist
ics
for
adm
inis
trat
ion
, an
d b
est
pra
ctic
es in
qu
esti
on
an
d r
esp
on
se f
orm
ats.
Th
e fi
nal
su
rvey
co
nsi
sted
of
five
maj
or
sect
ion
s an
d in
clu
ded
26
qu
esti
on
s. It
to
ok
resp
on
de
nts
an
ave
rage
of
fou
r to
fiv
e m
inu
tes
to c
om
ple
te t
he
surv
ey, d
epen
din
g o
n s
kip
(re
spo
nd
ents
ski
pp
ing
a
qu
esti
on
) p
atte
rns.
In a
dd
itio
n, t
he
inte
rvie
wer
s co
mp
lete
d t
wo
sec
tio
ns
of
the
qu
esti
on
nai
re w
hic
h in
clu
ded
qu
esti
on
s ab
ou
t th
e sp
ecif
ic
trip
an
d s
hif
t o
n w
hic
h t
he
surv
ey w
as a
dm
inis
tere
d, q
ues
tio
ns
rega
rdin
g th
eir
imp
ress
ion
s o
f th
e fa
re e
nfo
rcem
ent
pro
cess
on
th
at t
rip
,
and
res
po
nd
ent
qu
alit
y (a
mo
un
t o
f ti
me
spen
t, a
tten
tio
n, e
tc.)
. Det
ails
su
ch a
s d
ate
and
tim
e o
f th
e su
rvey
wer
e e
mb
edd
ed in
th
e
pro
gram
min
g.
Fig
ure
6: Q
ues
tio
nn
air
e C
on
ten
ts
Surv
ey D
ata
•Se
rvic
e
•St
atio
n b
oar
ded
•D
irec
tio
n o
f tr
avel
•FE
O t
eam
in
form
atio
n
•R
esp
on
den
t ty
pe
Trav
el B
ehav
ior
•Fr
equ
ency
of
rid
ing
•Tr
ip p
urp
ose
•B
oar
din
g st
atio
n
(to
det
erm
ine
zon
e)
Fare
Pay
men
t /
Enfo
rce
men
t
•U
sual
far
e p
aym
ent
•Fr
equ
ency
of
bei
ng
app
roac
hed
b
y FE
Os
•Fr
equ
ency
of
bei
ng
un
able
to
p
rovi
de
pro
of
of
pay
men
t
•R
easo
ns
for
bei
ng
un
able
to
pro
vid
e p
roo
f o
f p
aym
ent
•P
erce
pti
on
s o
f fa
re e
nfo
rrce
men
t p
roce
ss
Dem
ogr
aph
ics
•V
ehic
le a
cces
s
•G
end
er
•A
ge
•Em
plo
ymen
t st
atu
s
•H
om
e ZI
P c
od
e
•H
ou
sin
g st
atu
s
•R
ace
/ et
hn
icit
y
•La
ngu
age
pro
fici
ency
•D
isab
ility
sta
tus
•H
ou
seh
old
siz
e
•In
com
e
Inte
rvie
wer
O
bse
rvat
ion
s
•Fa
re e
nfo
rcem
ent
•R
esp
on
se q
ual
ity
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
18
| P
ag
e
The
surv
ey w
as p
rogr
amm
ed a
s a
self
-ad
min
iste
red
co
mp
ute
r-as
sist
ed s
urv
ey. A
sin
gle
vers
ion
of
the
surv
ey w
as d
evel
op
ed; s
kip
pat
tern
s
wer
e u
sed
to
ad
dre
ss d
iffe
ren
ces
in q
ues
tio
ns
or
resp
on
se c
ateg
ori
es b
etw
een
Lin
k an
d S
ou
nd
er, a
s w
ell a
s b
etw
een
th
ose
wh
o w
ere
un
able
to
pro
vid
e p
roo
f o
f p
aym
ent
and
th
ose
wh
o w
ere
.
Wh
en t
he
qu
esti
on
nai
re w
as f
inal
ized
aft
er t
he
pre
test
, th
e su
rvey
was
tra
nsl
ated
into
Sp
anis
h,
Ch
ines
e (t
rad
itio
nal
), C
hin
ese
(sim
plif
ied
), K
ore
an,
Ru
ssia
n, T
agal
og,
Vie
tnam
ese
, an
d S
om
ali.
Wh
en a
n
inte
rvie
wer
ap
pro
ach
ed a
res
po
nd
ent
wh
o in
dic
ated
they
sp
oke
a la
ngu
age
oth
er t
han
En
glis
h, t
hey
wer
e
sho
wn
a c
ard
ind
icat
ing
the
lan
guag
es in
wh
ich
th
e
surv
ey w
as a
vaila
ble
. Th
e re
spo
nd
en
t th
en s
elec
ted
thei
r p
refe
rred
lan
guag
e fo
r th
e se
lf-a
dm
inis
tere
d
surv
ey.
R
IDER
SU
RV
EY
ENC
UES
TA A
P
ASA
JER
OS
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un
d T
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reve
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pas
ajer
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a m
ejo
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serv
icio
s y
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iere
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no
cer
su o
pin
ión
. Po
r fa
vor,
sel
ecci
on
e su
idio
ma
en e
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ú
des
ple
gab
le d
e la
tab
leta
o ll
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ón
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te d
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80
0)
20
1-4
90
0
ОП
РО
С П
АС
СА
ЖИ
РО
В
К
ом
пан
ия
Sou
nd
Tra
nsi
t п
ро
вод
ит
крат
кий
оп
ро
с п
асса
жи
ро
в с
цел
ью
по
выш
ени
я ка
чест
ва с
вои
х ус
луг
, по
это
му
для
нас
важ
но
узн
ать
Ваш
е м
нен
ие.
В
ыб
ери
те с
вой
язы
к в
рас
кры
ваю
щем
ся м
еню
на
пл
анш
ете
ил
и п
озв
он
ите
в
отд
ел о
бсл
ужи
ван
ия
кли
енто
в So
un
d T
ran
sit
по
тел
ефо
ну
1 (
800
) 2
01-4
900
, чт
об
ы в
ыск
азат
ь св
ое
мн
ени
е.
SUR
VEY
NG
PA
SAH
ERO
N
agsa
saga
wa
ang
Sou
nd
Tra
nsi
t n
g m
aikl
ing
surv
ey n
g m
ga p
asah
ero
par
a p
agan
dah
in a
ng
mga
ser
bis
yo n
ito
at
gust
o n
ito
ng
mal
aman
an
g iy
on
g o
pin
yon
. P
akip
ili a
ng
iyo
ng
wik
a sa
dro
p d
ow
n m
enu
sa
tab
let
o t
um
awag
sa
cust
om
er
serv
ice
ng
Sou
nd
Tra
nsi
t sa
1 (
800
) 2
01-4
900
par
a ib
igay
an
g iy
on
g m
ga o
pin
yon
.
KH
ẢO
SÁ
T H
ÀN
H
KH
ÁC
H
So
un
d T
ran
sit
đan
g th
ực
hiệ
n m
ột
khảo
sát
ngắ
n đ
ối v
ới h
ành
kh
ách
để
cải t
hiệ
n
dịc
h v
ụ v
à m
on
g m
uố
n đ
ượ
c lắ
ng
ngh
e ý
kiến
củ
a q
uý
vị. V
ui l
òn
g ch
ọn
ngô
n n
gữ
của
qu
ý vị
trê
n m
enu
th
ả xu
ốn
g củ
a m
áy t
ính
bản
g h
oặc
gọ
i điệ
n t
ới b
ộ p
hận
dịc
h
vụ k
hác
h h
àng
của
Sou
nd
Tra
nsi
t th
eo s
ố 1
(8
00)
201
-490
0 đ
ể đ
ón
g gó
p ý
kiế
n.
RA
'YI U
RU
UR
INTA
R
AA
CA
YA
ASH
A
So
un
d T
ran
sit
wax
ay s
amay
nay
saa
ra'y
i uru
uri
nta
raa
caya
ash
a o
o k
oo
ban
si a
y u
sii
hag
aajis
o a
dee
gyad
ada
un
a m
aqas
ho
ra'
yiga
aga.
Fad
lan
ka
do
oro
luu
qad
aad
a lii
ska
ho
os
u b
axay
a am
a w
ac d
arye
elka
mac
aam
iish
a ee
So
un
d T
ran
sit.
1(8
00)
201
-49
00
si a
ad r
a'yi
gaag
a u
bix
iso
.
ESP
AÑ
OL
TIẾN
G V
IỆT
SOO
MA
ALI
РУ
СС
КИ
Й
한국어
TAG
ALO
G
中文
(繁體
)
中文
（简体）
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
19
| P
ag
e
Wei
ghtin
g
Cu
sto
mer
s w
ith
ou
t p
roo
f o
f p
aym
ent
wer
e o
ver-
sam
ple
d t
o e
nsu
re a
larg
e en
ou
gh w
ith
in-g
rou
p s
amp
le s
ize
for
relia
ble
an
alys
is. T
hu
s, d
ata
are
wei
ghte
d b
y ac
tual
war
nin
g /
cita
tio
n r
ates
(as
a p
erce
nta
ge o
f fa
re in
spec
tio
ns)
so
th
at r
epo
rted
to
tals
ove
rall
and
by
serv
ice
refl
ect
th
e
actu
al d
istr
ibu
tio
n o
f th
ose
wh
o a
re a
ble
to
pro
vid
e p
roo
f o
f p
aym
ent
and
th
ose
are
no
t.
Dat
a in
th
e su
pp
ort
ing
tab
ula
tio
ns
are
wei
ghte
d.
Wh
en t
esti
ng
for
stat
isti
cally
sig
nif
ican
t d
iffe
ren
ces
bet
wee
n t
he
two
pri
mar
y gr
ou
ps
(th
ose
pro
vid
ing
pro
of
of
pay
men
t an
d t
ho
se
wh
o d
o n
ot)
, dat
a ar
e u
nw
eigh
ted
.
Fig
ure
7: W
eig
ht
Ca
lcu
lati
on
s
P
rovi
ded
Pro
of
of
Pay
men
t N
um
ber
*
% o
f Fa
re
Insp
ect
ion
s
Nu
mb
er in
Sam
ple
% in
Sam
ple
Un
wei
ghte
d
We
igh
t
% in
Sam
ple
afte
r W
eig
hin
g
Lin
k W
ith
1
,75
9,3
56
82
.1%
4
72
42
.9%
1
.91
3
82
.1%
Wit
ho
ut
43
,263
2
.0%
4
97
45
.2%
0
.04
5
2.0
%
Sou
nd
er
Wit
h
335
,66
3
15
.7%
6
3
5.7
%
2.7
35
1
5.7
%
Wit
ho
ut
4,7
31
0
.2%
6
8
6.2
%
0.0
36
0
.2%
Tota
l
2,1
43
,013
1
00.0
%
1,1
00
1
00.0
%
1
00.0
%
* So
urc
e o
f n
um
ber
s is
So
un
d T
ran
sit
Pu
blic
Sa
fety
Mo
nth
ly R
epo
rt, O
cto
ber
20
19
, YTD
nu
mb
ers.
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
20
| P
ag
e
Key
Find
ings
K
ey
Fin
din
g: F
req
uen
cy o
f Fa
re E
nfo
rce
me
nt
Exp
eri
ence
Mo
st r
ider
s h
ave
had
mu
ltip
le e
xper
ien
ces
wit
h f
are
enfo
rcem
ent
off
icer
s (F
EOs)
.
This
is n
ote
wo
rth
y o
n S
ou
nd
er w
her
e n
earl
y tw
o o
ut
of
thre
e ri
der
s su
rvey
ed h
ad b
een
ap
pro
ach
ed b
y FE
Os
five
or
mo
re t
imes
in t
he
pas
t 1
2 m
on
ths.
Mo
re t
han
on
e o
ut
of
fou
r Li
nk
rid
ers
sugg
este
d t
hat
this
was
th
e fi
rst
tim
e th
ey h
ad b
een
ap
pro
ach
ed b
y a
FEO
an
d a
sked
fo
r p
roo
f o
f p
aym
ent.
Fig
ure
8:
Nu
mb
er o
f Ti
mes
in P
ast
12
Mo
nth
s H
ave
Bee
n A
pp
roa
ched
by
FEO
& A
sked
fo
r P
roo
f o
f P
aym
ent
Q
5: A
pp
roxi
ma
tely
ho
w m
an
y ti
mes
in t
he
pa
st 1
2 m
on
ths
ha
ve y
ou b
een
ap
pro
ach
ed b
y a
Fa
re
Enfo
rcem
ent
Off
icer
an
d a
sked
to
pro
vid
e p
roo
f o
f fa
re p
aym
ent?
B
ase
: All
Res
po
nd
ents
[n
= 1
,10
0];
Lin
k [n
= 9
69
]; S
ou
nd
er [
n =
13
1]
12
%
8%
8%
7%
64
%
27
%
12
%
12
%
9%
40
%
25
%
12
%
11
%
9%
44
%
0%
10
%2
0%
30
%4
0%
50
%6
0%
70
%
JUST
TH
IS
ON
E TI
ME
2 T
IMES
3 T
IMES
4 T
IMES
5+
TIM
ES
Tota
l
Lin
k
Sou
nd
er
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
21
| P
ag
e
As
wo
uld
be
exp
ecte
d, t
he
nu
mb
er o
f ti
mes
res
po
nd
ents
hav
e b
een
ap
pro
ach
ed b
y a
FEO
an
d a
sked
fo
r p
roo
f o
f p
aym
ent
is r
elat
ed t
o t
he
freq
uen
cy w
ith
wh
ich
th
ey r
ide.
Fig
ure
9: N
um
ber
of
Tim
es N
um
ber
of
Tim
es in
Pa
st 1
2 M
on
ths
Ha
ve B
een
Ap
pro
ach
ed b
y FE
O &
Ask
ed f
or P
roo
f o
f P
aym
ent
by
Freq
uen
cy o
f R
idin
g
Ther
e ar
e n
o s
ign
ific
ant
dif
fere
nce
s in
th
e re
po
rted
nu
mb
er o
f ti
mes
rid
ers
say
they
hav
e b
een
ap
pro
ach
ed b
y a
FEO
an
d a
sked
fo
r p
roo
f
of
pay
men
t b
etw
een
th
ose
wh
o a
re n
on
-His
pan
ic w
hit
e an
d t
ho
se
wh
o a
re p
eop
le o
f co
lor
(in
clu
din
g th
ose
wh
o a
re H
isp
anic
).
Fig
ure
10
: Num
ber
of
Tim
es N
um
ber
of
Tim
es in
Pa
st 1
2 M
on
ths
Ha
ve B
een
A
pp
roa
ched
by
FEO
& A
sked
fo
r P
roo
f o
f P
aym
ent
by
Ra
ce /
Eth
nic
ity
N
ON
-HIS
PA
NIC
WH
ITE
PEO
PLE
OF
CO
LOR
JUST
TH
IS O
NE
TIM
E 2
7%
21%
2 T
IMES
1
3%
10%
3 T
IMES
1
0%
13%
4 T
IMES
9
%
10%
5+
TIM
ES
41%
4
7%
94
%
53
%
26
%
11
%1
7%
4%
29
%
17
%
8%
10
%5
%3
%
11
%
27
%2
2%
16
%
6%
3%
5%
6%
16
%1
2%
11
%
3%
24
%
43
%4
5%
75
%
FIR
ST T
IME
RID
DEN
OC
CA
SIO
NA
LLY
1-2
DA
YS P
ER M
ON
THA
BO
UT
ON
CE
A W
EEK
2-3
DA
YS P
ER W
EEK
4+
DA
YS P
ER W
EEK
Just
Th
is O
ne
Tim
e2
Tim
es3
Tim
es4
Tim
es5
+ Ti
mes
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
22
| P
ag
e
Ke
y Fi
nd
ing:
Fre
qu
ency
of
Be
ing
Un
able
to
Pro
vid
e P
roo
f o
f P
aym
en
t
Mo
re t
han
fo
ur
ou
t o
f fi
ve r
ider
s w
ho
wer
e ab
le t
o p
rovi
de
pro
of
of
pay
men
t o
n t
he
sam
ple
d t
rip
rep
ort
ed t
hat
th
ey a
re a
lway
s ab
le t
o
pro
vid
e p
roo
f o
f p
aym
ent
up
on
req
ues
t.
Ther
e ar
e n
o d
iffe
ren
ces
bet
wee
n L
ink
and
So
un
der
rid
ers.
The
maj
ori
ty (
84
%)
of
rid
ers
wh
o w
ere
un
able
to
pro
vid
e p
roo
f o
f
pay
men
t o
n t
he
sam
ple
d t
rip
rep
ort
ed t
hat
th
is w
as t
he
firs
t ti
me
they
wer
e u
nab
le t
o d
o s
o.
On
e o
ut
of
six
(16
%)
rid
ers
rep
ort
ed t
hat
th
ey h
ave
bee
n u
nab
le t
o
pro
vid
e p
roo
f o
f p
aym
ent
two
or
mo
re t
imes
. Th
is f
igu
re is
nea
rly
do
ub
le t
he
YTD
per
cen
tage
of
“rep
eat
off
end
ers”
(8
.9%
) re
po
rted
in S
ou
nd
Tra
nsi
t’s
Oct
ob
er c
itat
ion
rep
ort
.
Ther
e ar
e n
o d
iffe
ren
ces
bet
wee
n L
ink
and
So
un
der
rid
ers.
Fig
ure
11
: Num
ber
of
Tim
es U
na
ble
to
Pro
vid
e P
roo
f o
f P
aym
ent
Q6
: Ho
w m
an
y ti
mes
in t
he
pa
st 1
2 m
on
ths
ha
ve y
ou
bee
n u
na
ble
to
pro
vid
e p
roo
f o
f fa
re p
aym
ent
wh
en r
equ
este
d b
y Fa
re E
nfo
rcem
ent?
B
ase
: Ba
se: A
ll R
esp
on
den
ts [
n =
1,1
00
]; A
ble
to
Pro
vid
e P
roo
f o
f P
aym
ent
[n =
53
5];
Un
ab
le t
o P
rovi
de
Pro
of
of
Pa
ymen
t [n
= 5
65
]
5%
3%
10
%
82
%
3+
TIM
ES
2 T
IMES
1 T
IME
HA
VE
ALW
AYS
BEE
N A
BLE
TO
P
RO
VID
E P
OP
0%
20
%4
0%
60
%8
0%
10
0%
Ab
le t
o P
rovi
de
Pro
of
of
Pay
men
t o
n S
amp
led
Tri
p
4%
3%9
%
84
%
4+
TIM
ES
3 T
IMES
2 T
IMES
FIR
ST T
IME
UN
AB
LE T
O P
RO
VID
E P
OP
0%
20
%4
0%
60
%8
0%
10
0%
Un
able
to
Pro
vid
e P
OP
on
Sam
ple
d T
rip
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
23
| P
ag
e
Focu
sed
Find
ings
: Dem
ogra
phic
Diff
eren
ces
betw
een
Thos
e A
ble
and
Una
ble
to P
rovi
de P
OP
Ther
e ar
e cl
ear
dem
ogr
aph
ic d
iffe
ren
ces
bet
wee
n t
ho
se
able
to
pro
vid
e p
roo
f o
f p
aym
ent
and
th
ose
wh
o w
ere
no
t. T
ho
se u
nab
le t
o p
rovi
de
PO
P w
ere
mo
re li
kely
th
an
tho
se a
ble
to
do
so
to
be
Mal
e th
an f
emal
e
You
nge
r
Emp
loye
d p
art-
tim
e o
r cu
rre
ntl
y u
nem
plo
yed
Low
er in
com
e
Peo
ple
of
colo
r (d
etai
ls b
elo
w)
Dep
end
ent
on
tra
nsi
t (i
.e.,
do
no
t h
ave
relia
ble
ac
cess
to
a w
ork
ing
mo
tor
veh
icle
at
ho
me
Fig
ure
12
: Dif
fere
nce
s b
etw
een
Th
ose
Ab
le a
nd
Un
ab
le t
o
Pro
vid
e P
OP
by
Ra
ce /
Eth
nici
ty
A
ble
to
P
rovi
de
PO
P
Un
able
to
P
rovi
de
PO
P
Rac
e
W
hit
e o
r C
auca
sian
6
5%
4
9%
A
fric
an A
me
rica
n o
r B
lack
1
0%
21%
Asi
an o
r A
sian
A
mer
ican
1
5%
14%
Oth
er*
6%
9
%
Two
or
Mo
re R
aces
5
%
7%
Su
ms
to m
ore
th
an 1
00
%; m
ult
iple
; res
po
nse
s al
low
ed
Eth
nic
ity
His
pan
ic
7%
1
5%
N
on
-His
pan
ic
93%
8
5%
* I
ncl
ud
es N
ati
ve A
mer
ica
n o
r P
aci
fic
Isla
nd
er, A
mer
ica
n In
dia
n o
r A
lask
a N
ati
ve, M
idd
le E
ast
ern
er o
r N
ort
h A
fric
an
, a
nd
oth
er/n
ot
spec
ifie
d.
Fig
ure
13
: Dem
og
rap
hic
Dif
fere
nce
s b
etw
een
Th
ose
Ab
le a
nd
Un
ab
le t
o P
rovi
de
PO
P
A
ble
to
Pro
vid
e P
OP
U
nab
le t
o P
rovi
de
PO
P
Ge
nd
er
Mal
e
51%
5
8%
Fe
mal
e
48
%
4
0%
N
on
-Bin
ary
1%
2
%
Age
Le
ss t
han
19
4
%
10%
1
9–2
4
18%
2
3%
2
5–3
4
29%
3
0%
3
5–4
9
23%
2
0%
50
–64
2
2%
1
2%
65
an
d o
lde
r 5
%
5%
Emp
loym
en
t St
atu
s
Em
plo
yed
FT
68%
5
1%
Em
plo
yed
PT
9%
1
5%
St
ud
en
t 1
2%
16%
U
ne
mp
loye
d
3%
9
%
R
eti
red
5
%
6%
O
ther
2
%
2%
Inco
me
< $5
0,0
00
3
1%
57%
$
50,0
00–$
74,9
99
17%
1
0%
$75
,000
–$99
,999
1
3%
9%
$
100,
00
0+
39%
2
3%
Rac
e
N
on
-His
pan
ic W
hit
e 6
3%
4
4%
Pe
op
le o
f C
olo
r 3
7%
5
6%
% w
/ D
isab
ility
3
%
8%
% w
/ W
ork
ing
Veh
icle
7
9%
5
8%
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
24
| P
ag
e
Ad
dit
ion
al a
nal
ysis
was
co
mp
lete
d t
o d
isco
ver
wh
ich
of
thes
e d
emo
grap
hic
var
iab
les
are
mo
st r
elat
ed t
o t
he
dep
end
ent
vari
able
—th
ose
able
to
pro
du
ce p
roo
f o
f fa
re p
aym
ent
vers
us
tho
se u
nab
le t
o d
o s
o o
n t
he
sam
ple
d t
rip
—an
d t
he
ord
er o
f th
ese
rela
tio
nsh
ips.
This
an
alys
is c
lear
ly s
ho
ws
that
ho
use
ho
ld in
com
e is
th
e p
rim
ary
dem
ogr
aph
ic c
har
acte
rist
ic t
hat
dif
fere
nti
ates
th
ose
wh
o w
ere
able
to
pro
vid
e p
roo
f o
f p
aym
ent
on
th
e sa
mp
led
tri
p a
nd
th
ose
un
able
to
do
so
. Fu
rth
erm
ore
, it
sho
ws
that
th
e b
reak
po
int
is a
h
ou
seh
old
inco
me
abo
ve o
r b
elo
w $
50
,00
0.
o
It is
imp
ort
ant
to n
ote
th
at t
ho
se w
ith
ho
use
ho
ld in
com
es b
etw
een
$2
4,0
00 a
nd
$3
2,9
99
are
mo
st li
kely
am
on
g th
e in
com
e gr
ou
ps
bel
ow
$5
0,0
00
to b
e ab
le t
o p
rovi
de
pro
of
of
pay
men
t, s
ugg
esti
ng
they
may
be
mo
re a
war
e o
f an
d/o
r h
ave
acce
ss
pro
gram
s an
d s
ervi
ces
to h
elp
th
em p
ay t
hei
r re
qu
ired
far
e. M
any
of
thes
e ri
der
s ar
e em
plo
yed
par
t-ti
me,
fu
ll-ti
me
stu
den
ts,
reti
red
, or
un
emp
loye
d.
Mo
st o
f th
ose
wit
h h
ou
seh
old
inco
mes
ab
ove
$5
0,0
00
are
em
plo
yed
fu
ll-ti
me.
Rac
e /
eth
nic
ity
follo
wed
by
age
dif
fere
nti
ates
th
ose
w
ho
wer
e a
ble
ver
sus
tho
se n
ot
able
to
pro
vid
e p
roo
f o
f fa
re p
aym
ent
on
th
e sa
mp
led
tri
p.
o
Tho
se w
ho
are
no
n-H
isp
anic
wh
ite
wer
e m
ore
like
ly t
o p
rovi
de
pro
of
of
pay
men
t o
n t
he
sam
ple
d t
rip
. o
Th
ose
wh
o a
re p
eop
le o
f co
lor
and
are
less
th
an 1
9 y
ears
of
age
or
bet
wee
n 2
5 a
nd
34
wer
e le
ss li
kely
to
pro
vid
e p
roo
f o
f fa
re p
aym
ent
wh
en c
om
par
ed
to
th
ose
bet
wee
n 1
9 a
nd
24
an
d t
ho
se 3
5 a
nd
old
er.
Fig
ure
14
: Key
Dem
og
rap
hic
Dri
vers
of
Ab
ility
to
Pro
vid
e P
roo
f o
f P
aym
ent
on
Sa
mp
led
Tri
p
Dep
end
ent
Var
iab
le:
Ab
ility
to
Pro
vid
e P
roo
f o
f P
aym
ent
on
Sam
ple
d
Trip
HH
Inco
me
Ab
ove
$5
0,0
00
or
Bet
wee
n $
24
,00
0 &
<$
33
,00
0
Emp
loye
d F
ull-
Tim
e
No
n-H
isp
anic
e W
hit
e
Peo
ple
of
Co
lor
Age
Cat
ego
ries
19
-24
, 35
+
Age
Cat
ego
ries
<19
, 25
-34
HH
Inco
me
Less
Th
an $
24
,00
0 o
rB
etw
een
$3
3,0
00
&
<$5
0,0
00
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
25
| P
ag
e
Focu
sed
Find
ings
: Tra
vel C
hara
cter
istic
Diff
eren
ces
betw
een
Thos
e A
ble
and
Una
ble
to P
rovi
de P
OP
Tho
se a
ble
to
pro
vid
e p
roo
f o
f p
aym
ent
are
sig
nif
ican
tly
mo
re li
kely
than
th
ose
un
able
to
do
so
to
be
freq
uen
t, r
egu
lar
Sou
nd
Tra
nsi
t
rid
ers.
Co
nve
rsel
y, t
ho
se u
nab
le t
o p
rovi
de
pro
of
of
pay
men
t ar
e m
ore
than
tw
ice
as li
kely
as
tho
se a
ble
to
do
so
to
be
firs
t-ti
me
rid
ers
.
Sim
ilarl
y, t
ho
se w
ho
wer
e ab
le t
o p
rovi
de
pro
of
of
pay
men
t ar
e
mo
re t
han
tw
ice
as li
kely
as
tho
se u
nab
le t
o d
o s
o t
o h
ave
bee
n
app
roac
he
d b
y fa
re e
nfo
rcem
ent
off
icer
s fi
ve o
r m
ore
tim
es in
th
e
pas
t 1
2 m
on
ths.
On
th
e o
ther
han
d, t
ho
se w
ho
wer
e u
nab
le t
o p
rovi
de
pro
of
of
pay
men
t ar
e tw
ice
as li
kely
as
tho
se w
ho
wer
e ab
le t
o d
o s
o t
o s
ay
this
was
th
e fi
rst
tim
e th
ey h
ad b
een
ap
pro
ach
ed.
Fig
ure
15
: Dif
fere
nce
s in
Fre
qu
ency
of
Rid
ing
bet
wee
n T
ho
se A
ble
an
d
Un
ab
le t
o P
rovi
de
PO
P
Fig
ure
16
: Dif
fere
nce
s in
Fre
qu
ency
of
Bei
ng
Ap
pro
ach
ed b
y Fa
re
Enfo
rcem
ent
Off
icer
s b
etw
een
Th
ose
Ab
le a
nd
Un
ab
le t
o P
rovi
de
PO
P
18
%
22
%
9%
8%
14
%
29
%
7%
20
%
10
%
7%
15
%
41
%
0%
5%
10
%1
5%
20
%2
5%
30
%3
5%
40
%4
5%
FIR
ST T
IME
RID
ER
OC
CA
SIO
NA
L R
IDER
1 -
2 D
AYS
/ M
ON
TH
AB
OU
T O
NC
E /
WEE
K
2-3
DA
YS /
WEE
K
4+
DA
YS /
WEE
K
Ab
le t
o P
rovi
de
PO
P
Un
able
to
Pro
vid
e P
OP
48
%
14
%
11
%
8%
20
%
24
%
12
%
11
%
9%
44
%
0%
10
%2
0%
30
%4
0%
50
%6
0%
1 T
IME
2 T
IMES
3 T
IMES
4 T
IMES
5+
TIM
ES
Ab
le t
o P
rovi
de
PO
P
Un
able
to
Pro
vid
e P
OP
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
26
| P
ag
e
Ad
dit
ion
al a
nal
ysis
was
co
nd
uct
ed t
o d
eter
min
e w
hic
h o
f th
ese
two
var
iab
les—
freq
uen
cy o
f ri
din
g an
d/o
r n
um
ber
of
tim
es
app
roac
he
d b
y a
fare
en
forc
eme
nt
off
icer
in t
he
pas
t 1
2
mo
nth
s—w
as /
wer
e t
he
pri
mar
y d
rive
r(s)
of
rid
ers’
ab
ility
to
pro
vid
e o
r n
ot
pro
vid
e p
roo
f o
f p
aym
ent
on
th
e d
ay t
hey
wer
e
surv
eyed
.
Wh
en c
on
sid
ered
to
geth
er, o
nly
th
e fr
equ
ency
of
bei
ng
app
roac
he
d b
y a
fare
en
forc
eme
nt
off
icer
is a
fac
tor
dif
fere
nti
atin
g th
ose
wh
o w
ere
able
to
pro
vid
e p
roo
f o
f
pay
men
t at
th
e ti
me
they
wer
e su
rvey
ed v
ers
us
tho
se w
ho
wer
e n
ot.
Tho
se w
ho
wer
e u
nab
le t
o p
rovi
de
pro
of
of
pay
men
t u
po
n r
equ
est
wer
e le
ss li
kely
to
hav
e b
een
ap
pro
ach
ed
b
y a
fare
en
forc
emen
t o
ffic
er in
th
e p
ast,
su
gges
tin
g th
at t
his
was
on
ly t
he
firs
t o
r se
con
d t
ime
they
had
bee
n
app
roac
he
d.
Fig
ure
17
: Key
Tra
vel C
ha
ract
eris
tics
th
at
Infl
uen
ce R
ider
s’ A
bili
ty t
o P
rovi
de
Pro
of
of
Pa
ymen
t o
n S
am
ple
d T
rip
Dep
end
ent
Var
iab
le:
Ab
ility
to
Pro
vid
e P
roo
f of
Pay
men
t o
n S
amp
led
Tri
p
Nu
mb
er o
f Ti
mes
Ap
pro
ach
ed
by
FEO
:3
+ Ti
mes
Nu
mb
er o
f Ti
mes
Ap
pro
ach
ed
by
FEO
:Ju
st T
his
On
e Ti
me,
2 T
imes
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
27
| P
ag
e
Ke
y Fi
nd
ing:
Usu
al F
are
Pay
me
nt
The
maj
ori
ty o
f ri
der
s su
rvey
ed u
sual
ly u
se a
n O
RC
A c
ard
to
pay
thei
r fa
re. T
his
is n
ote
wo
rth
y am
on
g So
un
der
rid
ers.
As
wo
uld
be
exp
ecte
d, u
se o
f O
RC
A c
ard
s ve
rsu
s ti
cket
s is
rel
ated
to f
req
uen
cy o
f ri
din
g.
Fig
ure
18
: Use
of
OR
CA
an
d Ti
cket
s b
y Fr
equ
ency
of
Rid
ing
O
RC
A
TIC
KET
FIR
ST T
IME
RID
DEN
3
%
19
%
RID
E O
CC
ASI
ON
ALL
Y
10
%
54
%
RID
E 1
-2 D
AY
S /
MO
NT
H
10
%
11
%
AB
OU
T O
NC
E /
WEE
K
9%
2
%
2-3
DA
YS
/ W
EEK
1
7%
6
%
4+
DA
YS
/ W
EEK
5
1%
8
%
Fig
ure
19
: Usu
al F
are
Pa
ymen
t M
eth
od
Q
4A
. Ho
w d
o y
ou
usu
ally
pa
y yo
ur
fare
? B
ase
: All
Res
po
nd
ents
[n
= 1
,10
0];
Lin
k [n
= 9
69
]; S
ou
nd
er [
n =
13
1]
5%
7%
88
%
7%
25
%
67
%
7%
22
%
71
%
0%
20
%4
0%
60
%8
0%
10
0%
OTH
ER
TIC
KET
OR
CA
All
Res
po
nd
ents
Lin
k
Sou
nd
er
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
28
| P
ag
e
Ther
e w
ere
no
dif
fere
nce
s in
th
e u
sual
far
e p
aym
ent
met
ho
d
bet
wee
n t
ho
se w
ho
wer
e ab
le t
o p
rovi
de
pro
of
of
pay
men
t o
n t
he
surv
eyed
tri
ps
vers
us
tho
se u
nab
le t
o d
o s
o o
n L
ink.
Tho
se a
ble
to
pro
vid
e p
roo
f o
f p
aym
ent
on
th
e sa
mp
led
tri
p o
n
Sou
nd
er w
ere
sign
ific
antl
y m
ore
like
ly t
han
th
ose
un
able
to
do
so
to u
sual
ly p
ay w
ith
an
OR
CA
car
d.
Fig
ure
20
: Dif
fere
nce
s in
Usu
al F
are
Pa
ymen
t M
eth
od
bet
wee
n L
ink
Rid
ers
Wh
o W
ere
Ab
le v
ersu
s U
na
ble
to
Pro
vid
e P
roo
f o
f P
aym
ent
on
Sa
mp
led
Tr
ips
Fig
ure
21
: Dif
fere
nce
s in
Usu
al F
are
Pa
ymen
t M
eth
od
bet
wee
n S
ou
nd
er
Rid
ers
Wh
o W
ere
Ab
le v
ersu
s U
na
ble
to
Pro
vid
e P
roo
f o
f P
aym
ent
on
Sa
mp
led
Tri
ps
9%
2%
21
%
68
%
7%
25
%
67
%
7%
25
%
67
%
0%
20
%4
0%
60
%8
0%
OTH
ER
USU
ALL
Y R
IDE
W/O
PA
YIN
G
FAR
ETIC
KET
OR
CA
Lin
k
All
Lin
k
Ab
le t
o P
rovi
de
PO
P
Un
able
to
Pro
vid
e P
OP
6%
3%
19
%
72
%
5%
6%
89
%
5%
7%
88
%
0%
20
%4
0%
60
%8
0%
10
0%
OTH
ER
USU
ALL
Y R
IDE
W/O
PA
YIN
G
FAR
ETIC
KET
OR
CA
Sou
nd
er
All
Sou
nd
er
Ab
le t
o P
rovi
de
PO
P
Un
able
to
Pro
vid
e P
OP
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
29
| P
ag
e
Focu
sed
Find
ings
: Tho
se W
ho U
sual
ly P
ay F
are
with
OR
CA
Car
d
Slig
htl
y le
ss t
han
on
e o
ut
of
five
(1
8%
) O
RC
A C
ard
use
rs h
ave
a
red
uce
d f
are
pro
du
ct o
n t
hei
r ca
rd. L
ink
rid
ers
are
mo
re li
kely
th
an
tho
se o
n S
ou
nd
er t
o h
ave
a re
du
ced
far
e p
rod
uct
on
th
eir
OR
CA
card
.
OR
CA
LIF
T is
th
e m
ost
co
mm
on
red
uce
d f
are
pro
du
ct a
mo
ng
bo
th
Lin
k an
d S
ou
nd
er r
ider
s.
Lin
k ri
der
s w
ho
pay
wit
h a
red
uce
d f
are
pro
du
ct (
on
OR
CA
) ar
e
mo
re li
kely
th
an S
ou
nd
er r
ider
s to
hav
e a
sen
ior
or
you
th f
are
.
Fig
ure
22
: Ty
pe
of
Red
uce
d Fa
re P
rod
uct
s o
n O
RC
A C
ard
RED
UC
ED F
AR
E P
RO
DU
CT
ON
OR
CA
CA
RD
TOTA
L (n
= 1
96
) LI
NK
(n
= 1
81
)
SOU
ND
ER
(n =
15
)
OR
CA
LIF
T 5
7%
5
5%
7
5%
SEN
IOR
FA
RE
19
%
21
%
1
%
DIS
AB
ILIT
Y
12
%
11
%
24
%
YO
UTH
1
2%
1
3%
0
%
Fig
ure
23
: Dif
fere
nce
s in
Pro
du
cts
on
OR
CA
Ca
rd b
y Se
rvic
e
Q
4B
. Do
yo
u u
se a
ny
of
thes
e re
du
ced
fa
re p
rod
uct
s?
Ba
se: O
RC
A C
ard
Use
rs A
ll R
esp
ond
ents
[n
= 7
37
]; L
ink
[n =
63
6];
So
un
der
[n
= 1
01
]
2%
6%
92
%
3%
2%
4%12
%
79
%
2%
2%
3%
10
%
82
%
0%
20
%4
0%
60
%8
0%
10
0%
YOU
TH
DIS
AB
ILIT
Y
SEN
IOR
OR
CA
LIF
T
AD
ULT
FA
RE
All
OR
CA
Car
d U
sers
Lin
k
Sou
nd
er
% w
ith
Re
du
ced
Far
e P
rod
uct
sTo
tal =
18
%Li
nk
= 2
1%
Sou
nd
er =
8%
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
30
| P
ag
e
Tho
se w
ho
usu
ally
pay
wit
h a
n O
RC
A c
ard
an
d w
ere
un
able
to
pro
vid
e p
roo
f o
f p
aym
ent
on
th
e sa
mp
led
tri
p w
ere
alm
ost
tw
ice
as li
kely
as
tho
se a
ble
to
pro
vid
e p
roo
f o
f p
aym
ent
to h
ave
a
red
uce
d f
are
pro
du
ct o
n t
hei
r O
RC
A c
ard
.
Ther
e ar
e n
o d
iffe
ren
ces
in t
he
typ
e o
f re
du
ced
far
e p
rod
uct
s
load
ed o
n t
hei
r O
RC
A c
ard
bet
wee
n t
ho
se a
ble
to
pro
vid
e p
roo
f o
f
pay
men
t an
d t
ho
se w
ho
wer
e n
ot.
Fig
ure
24
: Use
of
Red
uce
d F
are
Pro
du
cts
on
OR
CA
Ca
rds
RED
UC
ED F
AR
E P
RO
DU
CT
ON
OR
CA
CA
RD
TO
TAL
(n =
19
6)
AB
LE T
O
PR
OV
IDE
PO
P
(n =
67
)
UN
AB
LE
TO
PR
OV
IDE
PO
P
(n =
12
9)
OR
CA
LIF
T 5
7%
5
7%
5
5%
SEN
IOR
FA
RE
19
%
19
%
18
%
DIS
AB
ILIT
Y
12
%
12
%
13
%
YO
UTH
1
2%
1
2%
1
6%
Fig
ure
25
: Dif
fere
nce
s in
Pro
du
cts
on
OR
CA
Ca
rd b
etw
een
Th
ose
Ab
le t
o
Pro
vid
e P
OP
an
d T
ho
se U
nab
le t
o P
rovi
de
PO
P
Q
4B
. Do
yo
u u
se a
ny
of
thes
e re
du
ced
fa
re p
rod
uct
s?
Ba
se: O
RC
A C
ard
Use
rs A
ll R
esp
ond
ents
[n
= 7
37
]; w
/ P
OP
[n
= 3
62
]; w
/o P
OP
[n
=
37
5]
5%
5%
6%
18
%
65
%
2%
2%
3%
10
%
82
%
2%
2%
3%
10
%
82
%
0%
20
%4
0%
60
%8
0%
10
0%
YOU
TH
DIS
AB
ILIT
Y
SEN
IOR
OR
CA
LIF
T
AD
ULT
FA
RE
All
OR
CA
Car
d U
sers
Ab
le t
o P
rovi
de
PO
P
Un
able
to
Pro
vid
e P
OP
% w
ith
Re
du
ced
Far
e P
rod
uct
sTo
tal =
18
%A
ble
to
Pro
vid
e P
OP
= 1
8%
Un
able
to
Pro
vid
ed P
OP
= 3
5%
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
31
| P
ag
e
Focu
sed
Find
ings
: Tho
se W
ho U
sual
ly P
ay F
are
with
Tic
kets
Mo
st r
ider
s w
ho
pay
wit
h a
tic
ket
pu
rch
ase
thei
r ti
cket
at
a ti
cket
ven
din
g m
ach
ine
(TV
M).
Sou
nd
er r
ider
s w
ho
usu
ally
pay
th
eir
fare
wit
h t
icke
ts a
re
mo
re li
kely
th
an L
ink
rid
ers
to p
urc
has
e th
eir
tick
et a
t a
tick
et v
end
ing
mac
hin
e.
Rid
ers
wh
o p
ay w
ith
a t
icke
t an
d w
ere
able
to
pro
vid
e p
roo
f o
f
pay
men
t o
n t
he
sam
ple
d t
rip
wer
e m
ore
like
ly t
han
th
ose
wh
o
wer
e u
nab
le t
o d
o s
o t
o s
ay t
hat
th
ey u
sual
ly p
urc
has
e th
eir
tick
et
at a
tic
ket
ven
din
g m
ach
ine.
On
e o
ut
of
twel
ve (
8%
) ri
der
s w
ho
wer
e u
nab
le t
o p
rovi
de
pro
of
of
pay
men
t o
n t
he
sam
ple
d t
rip
say
th
at t
hey
usu
ally
h
ave
a ti
cket
pro
vid
ed b
y a
hu
man
ser
vice
s p
rovi
der
.
Fig
ure
26
: Dif
fere
nce
s in
Tic
ket
Type
Use
d b
y Se
rvic
e a
nd
Ab
ility
to
Pro
vid
e P
roo
f o
f P
aym
ent
Q
4A
. Ho
w d
o y
ou
usu
ally
pa
y yo
ur
fare
? B
ase
: Tic
ket
Use
rs [
n =
23
9];
Lin
k [n
= 2
2];
So
un
der
[n
= 1
7]
Q
4A
. Ho
w d
o y
ou
usu
ally
pa
y yo
ur
fare
? B
ase
: Tic
ket
Use
rs [
n =
23
9];
Ab
le t
o P
rovi
de
PO
P [
n =
12
3];
Un
ab
le t
o P
rovi
de
PO
P
[n =
11
6]
1%
1%
98
%
13
%
87
%
12
%
88
%
0%
20
%4
0%
60
%8
0%
10
0%
PR
OV
IDED
BY
HU
MA
N S
ERV
ICES
P
RO
VID
ER
PU
RC
HA
SED
FR
OM
MO
BIL
E D
EVIC
E
PU
RC
HA
SED
FR
OM
TIC
KET
VEN
DIN
G
MA
CH
INED
iffe
ren
ces
in T
icke
t Ty
pe
b
y Se
rvic
e
All
Tick
et
Use
rsLi
nk
Sou
nd
er
8%18
%
74
%
12
%
88
%
12
%
88
%
0%
20
%4
0%
60
%8
0%
10
0%
PR
OV
IDED
BY
HU
MA
N S
ERV
ICES
P
RO
VID
ER
PU
RC
HA
SED
FR
OM
MO
BIL
E D
EVIC
E
PU
RC
HA
SED
FR
OM
TIC
KET
VEN
DIN
G
MA
CH
INED
iffe
ren
ces
in T
icke
t Ty
pe
b
y A
bili
ty t
o P
rovi
de
PO
P
All
Tick
et
Use
rsA
ble
to
Pro
vid
e P
OP
Un
able
to
Pro
vid
e P
OP
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
32
| P
ag
e
Ke
y Fi
nd
ing:
Rea
son
s fo
r B
ein
g U
nab
le t
o P
rovi
de
Pro
of
of
Pay
me
nt
Fare
Wh
en R
eq
ue
ste
d
Mo
st r
ider
s w
ho
wer
e u
nab
le t
o p
ay t
hei
r fa
re o
n t
he
sam
ple
d t
rip
or
in t
he
pas
t re
spo
nd
ed
th
at t
hey
fo
rgo
t
to t
ap o
r w
ou
ld h
ave
mis
sed
th
eir
trai
n if
th
ey s
top
ped
to t
ap, o
r th
at t
her
e w
ere
pro
ble
ms
wit
h t
hei
r O
RC
A
card
—th
at is
, “I t
app
ed b
ut
it d
idn
’t w
ork
.”
This
was
tru
e fo
r b
oth
th
ose
wh
o w
ere
un
able
to
pro
vid
e p
roo
f o
f p
aym
ent
on
th
e s
amp
led
tri
ps
as w
ell
as t
ho
se w
ho
had
bee
n u
nab
le t
o p
rovi
de
pro
of
of
pay
men
t in
th
e p
ast.
Fig
ure
27
: Rea
son
s fo
r N
ot B
ein
g A
ble
to
Pro
vid
e P
roo
f o
f P
aym
ent
Wh
en R
equ
este
d
A
ble
to
Pro
vid
e P
OP
on
Sam
ple
d
Trip
bu
t H
ad n
ot
Be
en
Ab
le t
o
Do
So
in t
he
Pas
t U
nab
le t
o P
rovi
de
PO
P
on
Sam
ple
d T
rip
I fo
rgo
t to
“ta
p”
my
OR
CA
car
d
31
%
22
%
I tap
pe
d m
y O
RC
A c
ard
, bu
t it
did
n’t
wo
rk
14
%
14
%
I th
ou
ght
my
tran
sfe
r w
as v
alid
7
%
8%
I co
uld
n’t
fin
d w
he
re t
o t
ap
3%
7
%
I wo
uld
hav
e m
isse
d m
y tr
ain
if I
sto
pp
ed
to
“ta
p”
or
bu
y a
tick
et
15
%
6%
I fo
rgo
t m
y O
RC
A c
ard
7
%
5%
I do
n’t
kn
ow
ho
w t
o p
ay t
he
far
e
2%
4
%
I can
’t a
ffo
rd t
o p
ay t
he
far
e
8%
4
%
I do
n’t
kn
ow
ho
w t
o w
ork
th
e m
ach
ine
to
ad
d m
on
ey
to m
y ca
rd o
r p
urc
has
e a
tic
ket
0%
3
%
I did
n’t
hav
e a
ch
ance
to
ad
d v
alu
e t
o m
y O
RC
A c
ard
2
%
3%
I did
n’t
hav
e c
ash
or
a cr
edit
/ d
eb
it c
ard
to
pu
rch
ase
a t
icke
t 3
%
3%
I did
n’t
kn
ow
th
ere
was
a f
are
2
%
2%
I co
uld
n’t
ph
ysic
ally
tap
my
card
on
th
e r
ead
er
7%
2
%
I co
uld
hav
e p
aid
th
e f
are
bu
t to
ok
a ch
ance
1
%
1%
Q7
: [W
/O P
OP
] Th
ere
are
ma
ny
rea
son
s so
meo
ne
ma
y n
ot
ha
ve p
roo
f o
f fa
re p
aym
ent.
Wh
at
wa
s th
e p
rim
ary
rea
son
yo
u w
ere
un
ab
le t
o p
rovi
de
pro
of
of
fare
pa
ymen
t to
da
y?
[Sin
gle
Res
po
nse
]; B
ase
: Un
ab
le t
o P
rovi
de
PO
P o
n S
am
ple
d T
rip
[ n
= 5
30
]
Q7
: [W
/ P
OP
] Th
ere
are
ma
ny
rea
son
s so
meo
ne
ma
y n
ot
ha
ve p
roo
f o
f fa
re p
aym
ent.
Wh
y w
ere
you
un
ab
le t
o p
rovi
de
pro
of
of
fare
pa
ymen
t in
th
e p
ast
? [M
ult
iple
Res
po
nse
s a
llow
ed]
Ba
se: A
ble
to
Pro
vid
e P
OP
on
Sa
mp
led
Tri
p b
ut
Ha
d N
ot
Bee
n A
ble
to
Pro
vid
e P
OP
Up
on
Req
ues
t in
Pa
st 1
2 M
on
ths
[ n
= 8
8]
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
33
| P
ag
e
Wh
ile h
ou
seh
old
inco
me
was
a f
acto
r th
at d
iffe
ren
tiat
ed t
ho
se w
ho
wer
e u
nab
le t
o p
rovi
de
pro
of
of
pay
men
t o
n t
he
sam
ple
d t
rip
fro
m
tho
se w
ho
wer
e, w
hen
ask
ed w
hy
they
wer
e u
nab
le t
o p
rovi
de
pro
of
of
pay
men
t th
e p
rim
ary
reas
on
—I f
org
ot
to t
ap m
y O
RC
A C
ard
—w
as
the
sam
e re
gard
less
of
inco
me.
Eigh
t p
erce
nt
of
tho
se w
ho
wer
e u
nab
le t
o p
rovi
de
pro
of
of
pay
men
t o
n t
he
sam
ple
d t
rip
an
d h
ad a
nn
ual
ho
use
ho
ld in
com
es b
elo
w
$5
0,0
00
ind
icat
ed t
hey
can
’t a
ffo
rd t
he
fare
.
Fig
ure
28
: Dif
fere
nce
s in
Rea
son
s fo
r N
ot B
ein
g A
ble
to
Pro
vid
e P
roo
f o
f P
aym
ent
Wh
en R
equ
este
d o
n S
am
ple
d T
rip
by
Inco
me
H
ou
seh
old
Inco
me
s B
elo
w
$50
,000
/ Y
ear
H
ou
seh
old
Inco
me
A
bo
ve $
50,
00
0 /
year
I fo
rgo
t to
“ta
p”
my
OR
CA
car
d
17
%
25
%
I tap
pe
d m
y O
RC
A c
ard
, bu
t it
did
n’t
wo
rk
11
%
18
%
I th
ou
ght
my
tran
sfe
r w
as v
alid
1
0%
6
%
I co
uld
n’t
fin
d w
he
re t
o t
ap
5%
8
%
I wo
uld
hav
e m
isse
d m
y tr
ain
if I
sto
pp
ed
to
“ta
p”
or
bu
y a
tick
et
7%
7
%
I fo
rgo
t m
y O
RC
A c
ard
5
%
4%
I do
n’t
kn
ow
ho
w t
o p
ay t
he
far
e
4%
4
%
I can
’t a
ffo
rd t
o p
ay t
he
far
e
8%
1
%
I do
n’t
kn
ow
ho
w t
o w
ork
th
e m
ach
ine
to
ad
d m
on
ey
to m
y ca
rd o
r p
urc
has
e a
tic
ket
4%
3
%
I did
n’t
hav
e a
ch
ance
to
ad
d v
alu
e t
o m
y O
RC
A c
ard
3
%
2%
I did
n’t
hav
e c
ash
or
a cr
edit
/ d
eb
it c
ard
to
pu
rch
ase
a t
icke
t 4
%
3%
I did
n’t
kn
ow
th
ere
was
a f
are
2
%
2%
I co
uld
n’t
ph
ysic
ally
tap
my
card
on
th
e r
ead
er
1%
1
%
I co
uld
hav
e p
aid
th
e f
are
bu
t to
ok
a ch
ance
0
%
2%
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
34
| P
ag
e
Ke
y Fi
nd
ings
: P
erce
pti
on
s o
f Fa
re E
nfo
rce
me
nt
Pro
cess
Rid
ers
wer
e ve
ry p
osi
tive
ab
ou
t th
e fa
re
enfo
rcem
ent
pro
cess
. Rat
ings
are
hig
hes
t fo
r th
e
pro
fess
ion
alis
m o
f th
e FE
Os
and
th
eir
per
cep
tio
n
that
FEO
s ap
pro
ach
eve
ry in
div
idu
al in
th
e sa
me
way
.
Wh
ile s
till
very
po
siti
ve, r
ider
s ga
ve s
om
ewh
at
low
er r
atin
gs f
or
thei
r im
pre
ssio
ns
that
th
e FE
Os
app
roac
h e
very
rid
er.
Fig
ure
29
: Ove
rall
Imp
ress
ion
s o
f th
e Fa
re E
nfo
rcem
ent
Pro
cess
Q
8: B
ase
d o
n w
ha
t yo
u s
aw
an
d e
xper
ien
ced
to
da
y, h
ow
wo
uld
yo
u r
ate
yo
ur
per
cep
tio
n o
f o
r ex
per
ien
ce w
ith
So
un
d T
ran
sit
Fare
En
forc
emen
t?
Mea
n is
ba
sed
on
7-p
oin
t sc
ale
wh
ere
“1”
mea
ns
“str
on
gly
dis
ag
ree”
an
d “
7”
mea
ns
“str
on
gly
ag
ree.
” B
ase
: A
ll R
esp
on
den
ts (
n =
1,1
00)
-7%
-8%
-12
%
13
%1
1%
9%
79
%8
0%
78
%
6.4
66
.43
6.3
2
Pro
fess
ion
alA
pp
roac
hed
Eve
ryIn
div
idu
al in
th
e sa
me
Way
Ap
pro
ach
ed E
very
Rid
erN
ear
Me
Stro
ngl
y A
gree
Som
ewh
at A
gre
e
Ne
utr
al /
Dis
agre
e
Mea
n
92
%9
1%
87
%
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
35
| P
ag
e
Wh
ile s
till
gen
eral
ly v
ery
po
siti
ve, t
ho
se w
ho
wer
e u
nab
le t
o p
rovi
de
pro
of
of
pu
rch
ase
wh
en s
urv
eyed
did
giv
e th
e FE
Os
som
ewh
at lo
wer
rati
ngs
—th
e o
vera
ll st
atis
tica
l mea
n f
or
tho
se a
ble
to
pro
vid
e p
roo
f o
f p
aym
ent
was
6.4
1 co
mp
ared
to
6.2
1 u
nab
le t
o d
o s
o.
The
dif
fere
nce
s w
ere
sign
ific
ant
for
the
exte
nt
to w
hic
h r
ider
s b
elie
ved
th
at t
he
FEO
s ap
pro
ach
ed e
very
rid
er in
th
e sa
me
way
an
d t
hat
th
ey
app
roac
he
d e
very
rid
er a
rou
nd
th
em. T
he
dif
fere
nce
was
gre
ates
t fo
r th
e ex
ten
t to
wh
ich
th
ey a
gree
th
at F
EOs
app
roac
h e
very
rid
er n
ear
them
. Th
e d
iffe
ren
ce f
or
pro
fess
ion
alis
m is
no
t st
atis
tica
lly s
ign
ific
ant.
Fig
ure
30
: Dif
fere
nce
s in
Imp
ress
ion
s o
f th
e Fa
re E
nfo
rcem
ent
Pro
cess
bet
wee
n T
ho
se A
ble
an
d U
na
ble
to
Pro
vid
e P
roo
f o
f P
aym
ent
on
Sa
mp
led
Tri
p
Q8
: Ba
sed
on
wh
at
you
sa
w a
nd
exp
erie
nce
d t
od
ay,
ho
w w
ou
ld y
ou
ra
te y
ou
r p
erce
pti
on
of
or
exp
erie
nce
wit
h S
ou
nd
Tra
nsi
t Fa
re E
nfo
rcem
ent?
M
ean
is b
ase
d o
n 7
-po
int
sca
le w
her
e “1
” m
ean
s “s
tro
ng
ly d
isa
gre
e” a
nd
“7
” m
ean
s “s
tro
ng
ly a
gre
e.”
Ba
se: A
ble
to
Pro
vid
e P
OP
[n
= 5
35];
Un
ab
le t
o P
rovi
de
PO
P [
n =
56
4]
13
%1
1%
9%
79
%8
1%
79
%
6.4
76
.44
6.3
2
Pro
fess
ion
alA
pp
roac
hed
Eve
ryR
ide
r in
th
e Sa
me
Way
Ap
pro
ach
ed E
very
Rid
er
Ne
ar M
e
Ab
le t
o P
rovi
de
Pro
of
of
Pay
men
t
Som
ewh
at A
gree
Stro
ngl
y A
gre
eM
ean
92
%9
2%
88
%
10
%1
1%
12
%
78
%7
4%
71
%
6.3
46
.21
6.0
8
Pro
fess
ion
alA
pp
roac
hed
Eve
ryR
ide
r in
th
e Sa
me
Way
Ap
pro
ach
ed E
very
Rid
er
Ne
ar M
e
Un
able
to
Pro
vid
e P
roo
f o
f P
aym
ent
Som
ewh
at A
gree
Stro
ngl
y A
gre
eM
ean
83
%8
8%
85
%
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
36
| P
ag
e
Sou
nd
er r
ider
s, n
ota
bly
th
ose
wh
o w
ere
able
to
pro
vid
e p
roo
f o
f p
aym
ent,
gav
e th
e FE
Os
hig
her
rat
ings
fo
r al
l th
ree
attr
ibu
tes.
Ther
e w
ere
no
sig
nif
ican
t d
iffe
ren
ces
in r
ider
s’ p
erce
pti
on
s o
f th
e FE
Os
bet
wee
n L
ink
and
So
un
der
rid
ers
amo
ng
tho
se w
ho
wer
e u
nab
le t
o
pro
vid
e p
roo
f o
f p
aym
ent.
Fig
ure
31
: Dif
fere
nce
s in
Imp
ress
ion
s o
f th
e Fa
re E
nfo
rcem
ent
Pro
cess
bet
wee
n L
ink
an
d S
ou
nd
er R
ider
s
Lin
k So
un
der
Tota
l
Ab
le t
o
Pro
vid
e
PO
P
Un
able
to
Pro
vid
e
PO
P
Tota
l
Ab
le t
o
Pro
vid
e
PO
P
Un
able
to
Pro
vid
e
PO
P
Ove
rall
Me
an
6.3
4
6.3
5
6.2
2
6.7
3
6
.74
6
.17
Pro
fess
ion
al
Stro
ngl
y
Agr
ee
7
8%
92
%
78
%
92
%
78
%
88
%
86
%
98
%
86
%
98
%
78
%
78
%
Som
ew
hat
Agr
ee
1
3%
1
4%
1
0%
1
3%
1
3%
1
0%
Me
an
6.4
0
6.4
0
6.3
5
6.7
9
6
.79
6
.27
Ap
pro
ach
ed
Eve
ry R
ide
r in
Sam
e W
ay
Stro
ngl
y
Agr
ee
7
9%
90
%
79
%
90
%
74
%
85
%
89
%
9
8%
89
%
9
8%
76
%
87
%
Som
ew
hat
Agr
ee
1
1%
1
1%
1
1%
1
0%
1
0%
1
0%
Me
an
6.3
6
6.3
7
6.2
1
6.8
0
6
.81
6
.22
Ap
pro
ach
ed
Eve
ry R
ide
r
Ne
ar M
e
Stro
ngl
y
Agr
ee
7
7%
87
%
78
%
87
%
70
%
84
%
84
%
93
%
84
%
9
4%
76
%
8
1%
So
me
wh
at
Agr
ee
9
%
9%
1
3%
9
%
10
%
4%
Me
an
6.2
6
6.2
7
6.0
8
6.6
0
6
.60
6
.01
Co
mb
ined
str
on
gly
an
d s
om
ewh
at
ag
ree
ma
y n
ot
the
sam
e a
s th
e su
m o
f it
s p
art
s d
ue
to r
ou
nd
ing
.
Mea
n is
ba
sed
on
7-p
oin
t sc
ale
wh
ere
“1”
mea
ns
“str
on
gly
dis
ag
ree”
an
d “
7”
mea
ns
“str
on
gly
ag
ree.
”
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
37
| P
ag
e
In g
ener
al, t
her
e w
ere
no
dif
fere
nce
s in
per
cep
tio
ns
of
the
fare
enfo
rcem
ent
exp
erie
nce
acr
oss
dif
fere
nt
dem
ogr
aph
ic g
rou
ps
exce
pt
peo
ple
of
colo
r, w
ho
wer
e le
ss li
kely
to
str
on
gly
agre
e th
at
FEO
s ap
pro
ach
ed e
very
rid
er n
ear
them
.
The
per
cen
t o
f p
eop
le o
f co
lor
wh
o a
gree
th
at F
EOs
app
roac
he
d
ever
y ri
der
nea
r th
em a
s w
ell a
s th
eir
mea
n s
core
s ar
e f
urt
her
bro
ken
do
wn
by
race
. Th
ere
are
no
sta
tist
ical
ly s
ign
ific
ant
dif
fere
nce
s in
per
cep
tio
ns
wit
hin
peo
ple
of
colo
r; t
his
may
be
du
e
in s
om
e p
art
to t
he
smal
l sam
ple
siz
es f
or
all b
ut
Afr
ican
Am
eri
can
/
Bla
ck a
nd
Asi
an o
r A
sian
Am
eri
can
rid
ers.
Rid
ers
wh
o a
re A
fric
an-A
mer
ican
or
Bla
ck a
re le
ss li
kely
th
an r
ider
s
wh
o a
re w
hit
e to
agr
ee t
hat
FEO
s ap
pro
ach
ed e
very
rid
er n
ear
them
.
Fig
ure
32
: Dif
fere
nce
s in
Ag
reem
ent
tha
t FE
Os
Ap
pro
ach
ed E
very
Rid
er
Nea
r M
e b
y R
ace
Agr
ee
me
nt
that
FEO
s A
pp
roac
he
d E
very
Rid
er
Ne
ar M
e
N
on
-His
pan
ic W
hit
e
Pe
op
le o
f C
olo
r
Stro
ngl
y
Agr
ee
8
4%
92
%
73
%
84
%
Som
ew
hat
Agr
ee
8
%
11
%
Me
an
6.5
0
6
.14
%
Agr
ee
M
ean
Afr
ican
Am
eric
an /
Bla
ck
77
%
5.7
8
Asi
an o
r
Asi
an
Am
eric
an
91
%
6.4
6
Nat
ive
Haw
aiia
n o
r
Pac
ific
Isla
nd
er*
65
%
4.7
9
Am
eric
an
Ind
ian
or
Ala
ska
Nat
ive*
80
%
5.9
6
Mix
ed
Rac
e
(No
t
spec
ifie
d)*
93
%
6.3
4
His
pan
ic
75
%
6.2
3
Mea
n is
ba
sed
on
7-p
oin
t sc
ale
wh
ere
“1”
mea
ns
“str
on
gly
dis
ag
ree”
an
d “
7”
mea
ns
“str
on
gly
ag
ree.
”
* Sm
all
sam
ple
siz
es (
n <
35
)
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
38
| P
ag
e
Appe
ndix
M
argi
n o
f Er
ror
The
mar
gin
of
err
or
(MO
E) is
a s
tati
stic
al c
on
cep
t th
at is
co
mm
on
ly a
sso
ciat
ed w
ith
th
e re
sult
s fr
om
su
rvey
re
sear
ch. I
t se
rves
to
qu
anti
fy
the
un
cert
ain
ty a
sso
ciat
ed w
ith
sam
plin
g in
a p
oll
or
oth
er s
urv
ey. I
n s
urv
ey r
esea
rch
, it
is a
lmo
st n
ever
pra
ctic
al t
o m
easu
re t
he
enti
re
po
pu
lati
on
. In
stea
d, w
e re
ly o
n r
and
om
sam
ple
s th
at a
re in
ten
ded
to
be
rep
rese
nta
tive
of
the
po
pu
lati
on
. A
s a
resu
lt, t
her
e is
alw
ays
som
e
amo
un
t o
f u
nce
rtai
nty
, or
vari
able
err
or
(var
ian
ce),
ass
oci
ated
wit
h t
he
res
ult
s.
The
mar
gin
of
err
or
exp
ress
es t
he
max
imu
m e
xpec
ted
dif
fere
nce
bet
wee
n t
he
sam
ple
res
ult
s fr
om
th
ose
of
the
actu
al p
op
ula
tio
n. B
ecau
se
the
resu
lts
of
mo
st s
urv
ey q
ues
tio
ns
are
rep
ort
ed in
ter
ms
of
per
cen
tage
s, t
he
mar
gin
of
erro
r is
typ
ical
ly r
epo
rted
as
a p
erce
nta
ge, a
s w
ell.
The
mar
gin
of
err
or
vari
es f
or
ever
y p
erce
nta
ge r
epo
rted
in t
he
surv
ey a
nd
is b
ased
on
th
e d
istr
ibu
tio
n o
f th
e re
spo
nse
s b
etw
een
th
e
gro
up
s th
at a
re b
ein
g co
mp
are
d a
nd
th
e si
ze o
f th
e sa
mp
le r
epre
sen
tin
g th
ose
gro
up
s. T
he
tab
le b
elo
w il
lust
rate
s th
e m
argi
n o
f er
ror
asso
ciat
ed w
ith
th
ese
two
ele
men
ts.
Fig
ure
33
: Mar
gin
of
Erro
r C
alc
ula
tio
ns
for
Dif
fere
nt
Res
po
nse
Dis
trib
uti
on
s a
nd
Sa
mp
le S
izes
MA
RG
IN O
F ER
RO
R C
ALC
ULA
TIO
NS
FOR
DIF
FER
ENT
RES
PO
NSE
DIS
TRIB
UTI
ON
S A
ND
SA
MP
LE S
IZES
9
5%
CO
NFI
DEN
CE
LEV
EL
RES
PO
NSE
D
ISTR
IBU
TIO
N
SAM
PLE
SIZ
E
35
50
1
00
200
4
00
800
1
200
2
400
90
%
10
%
9.9
%
8.3
%
5.9
%
4.2
%
2.9
%
2.1
%
1.7
%
1.2
%
80
%
20
%
13
.3%
1
1.1
%
7.8
%
5.5
%
3.9
%
2.8
%
2.3
%
1.6
%
70
%
30
%
15
.2%
1
2.7
%
9.0
%
6.4
%
4.5
%
3.2
%
2.6
%
1.8
%
40
%
60
%
16
.2%
1
3.6
%
9.6
%
6.8
%
4.8
%
3.4
%
2.8
%
2.0
%
50
%
50
%
16
.6%
1
3.9
%
9.8
%
6.9
%
4.9
%
3.5
%
2.8
%
2.0
%
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
39
| P
ag
e
To il
lust
rate
ho
w t
he
mar
gin
of
erro
r is
use
d t
o d
eter
min
e if
dif
fere
nce
s b
etw
een
tw
o g
rou
ps
is s
tati
stic
ally
sig
nif
ican
t—th
at is
,
ou
tsid
e th
e m
argi
n o
f er
ror—
con
sid
er t
he
exam
ple
to
th
e ri
ght.
In
this
exa
mp
le, 6
3 p
erce
nt
of
resp
on
den
ts w
ho
wer
e ab
le t
o p
rovi
de
pro
of
of
pay
men
t o
n t
he
sam
ple
d t
rip
wer
e n
on
-His
pan
ic w
hit
e.
Bas
ed o
n t
he
sam
ple
siz
e o
f 4
96
, th
e m
argi
n o
f e
rro
r su
rro
un
din
g
that
nu
mb
er is
+ o
r –
4.2
%. T
hu
s it
co
uld
be
as h
igh
as
67
per
cen
t o
r
as lo
w a
s 59
%. O
n t
he
oth
er h
and
, am
on
g th
ose
wh
o w
ere
no
t ab
le
to p
rovi
de
pro
of
of
pay
men
t, 4
4 p
erce
nt
wer
e n
on
-His
pan
ic w
hit
e.
Bas
ed o
n a
sam
ple
siz
e o
f 4
90
th
e m
argi
n o
f er
ror
is +
or
– 4
.4%
.
Thu
s th
e p
erce
nta
ge o
f th
ose
wh
o m
igh
t b
e u
nab
le t
o p
rovi
de
pro
of
of
pay
men
t o
n a
no
ther
tri
p w
ho
are
no
n-H
isp
anic
wh
ite
cou
ld r
ange
fro
m 4
0 t
o 4
8 p
erce
nt.
Sin
ce t
her
e is
no
ove
rlap
bet
wee
n t
he
low
er b
ou
nd
of
tho
se a
ble
to
pro
vid
e p
roo
f o
f p
aym
ent
and
wer
e n
on
-His
pan
ic w
hit
e (5
9%
) an
d
the
up
per
bo
un
d o
f th
ose
un
able
to
pro
vid
e p
roo
f o
f p
aym
ent
and
wer
e n
on
-His
pan
ic w
hit
e (4
8%
), o
ne
can
co
ncl
ud
e th
at t
his
dif
fere
nce
is n
ot
a re
sult
of
the
erro
r re
sult
ing
fro
m s
amp
ling
bu
t is
a st
atis
tica
lly s
ign
ific
ant
dif
fere
nce
.
Fig
ure
34
: Exa
mp
le o
f M
arg
in o
f Er
ror
an
d S
tati
stic
al S
ign
ific
an
t
AB
LE T
O P
RO
VID
E
PR
OO
F O
F P
AY
MEN
T
NO
T A
BLE
TO
PR
OV
IDE
PR
OO
F O
F P
AY
MEN
T
NO
N-H
ISP
AN
IC W
HIT
E 6
3%
– 4
.2%
59
%
48
%
44
%
+ 4
.4%
PEO
PLE
OF
CO
LOR
3
7%
+ 4
.2%
41
%
52
%
56
%
- 4
.4%
SAM
PLE
SIZ
E 4
96
4
90
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
40
| P
ag
e
Qu
est
ion
nai
re
Surv
ey /
Inte
rvie
w S
etu
p:
Bef
ore
sta
rtin
g ea
ch s
urv
ey, i
nte
rvie
wer
pro
vid
ed t
he
follo
win
g in
form
atio
n.
Inte
rvie
wer
Nam
e
Lin
k o
r So
un
der
Stat
ion
Bo
ard
ed
Dir
ecti
on
of
Trav
el
FEO
Te
am N
um
ber
Wit
h P
roo
f o
f P
aym
ent
/ W
ith
ou
t P
roo
f o
f P
aym
ent
Inte
rvie
wer
Intr
od
uct
ion
: Th
ank
you
fo
r ag
ree
ing
to t
ake
this
su
rvey
. We
wo
uld
like
to
ask
yo
u s
om
e q
ues
tio
ns
abo
ut
you
r ex
per
ien
ce t
od
ay
wit
h f
are
enfo
rcem
ent.
Th
e su
rvey
is p
rogr
amm
ed o
n t
his
tab
let
com
pu
ter.
I w
ill h
old
it f
or
you
wh
ile y
ou
fill
it o
ut.
Th
is s
ho
uld
tak
e n
o
mo
re t
han
5 m
inu
tes
and
yo
ur
resp
on
ses
will
be
kep
t st
rict
ly c
on
fid
enti
al.
C
on
tin
ue
[HA
ND
OFF
TA
BLE
T TO
RES
PO
ND
ENT
]
Res
po
nd
ent
refu
ses
N
on
-En
glis
h s
pea
kin
g
Oth
er r
easo
n f
or
no
t co
mp
leti
ng
the
surv
ey [
Spec
ify}
NEW
SC
REE
N
Q1
. H
ow
fre
qu
entl
y d
o y
ou
rid
e if
[LI
NK
/ S
OU
ND
ER]?
[LI
NK
] 4
-7 d
ays
per
wee
k
[
SOU
ND
ER]
4-5
day
s p
er w
eek
2
-3 d
ays
per
we
ek
A
bo
ut
on
ce a
we
ek
1
-2 d
ays
per
mo
nth
O
ccas
ion
ally
F
irst
Tim
e R
idd
en
I’
d p
refe
r n
ot
to s
ay
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
2 |
Pa
ge
SCR
EEN
INTR
O: T
hin
kin
g s
pec
ific
ally
ab
ou
t yo
ur
curr
ent
trip
(i.e
., t
he
trip
yo
u a
re t
aki
ng
rig
ht
no
w).
Q2
. [A
LL]
Wh
at w
as t
he
pri
mar
y p
urp
ose
of
this
tri
p?
T
o g
o t
o/f
rom
Wo
rk
T
o g
o t
o/f
rom
Sch
oo
l/C
olle
ge (
as a
stu
den
t)
T
o g
o t
o/f
rom
Air
po
rt (
for
trav
el o
r p
asse
nge
r p
icku
p, n
ot
for
wo
rk)
T
o g
o t
o/f
rom
Rec
reat
ion
or
soci
al o
uti
ng
T
o g
o t
o/f
rom
Sh
op
pin
g o
r e
rran
ds
T
o g
o t
o/f
rom
Ap
po
intm
ents
(b
usi
nes
s, m
edic
al, e
tc.)
T
o g
o t
o/f
rom
So
cial
Ser
vice
ap
po
intm
ents
O
ther
(P
leas
e sp
ecif
y: _
____
____
___
___
___
___
_)
I’
d p
refe
r n
ot
to s
ay
Q3
L.
[ALL
LIN
K]
Wh
ere
did
yo
u b
oar
d t
he
trai
n f
or
this
tri
p?
[PR
OG
RA
MM
ING
NO
TE: R
OTA
TE D
IREC
TIO
N O
F ST
OP
S B
ASE
D O
N W
HET
HER
TH
IS IS
NO
RTH
BO
UN
D O
R S
OU
THB
OU
ND
TR
IP]
U
niv
ersi
ty o
f W
ash
ingt
on
C
apit
ol H
ill
W
estl
ake
U
niv
ersi
ty S
tree
t
P
ion
eer
Squ
are
In
tern
atio
nal
Dis
tric
t/C
hin
ato
wn
S
tad
ium
S
OD
O
B
eaco
n H
ill
M
t. B
aker
C
olu
mb
ia C
ity
O
thel
lo
R
ain
ier
Bea
ch
T
ukw
ila In
tern
atio
nal
Bo
ule
vard
S
eaTa
c A
irp
ort
A
ngl
e La
ke
D
on
’t K
no
w
I’
d p
refe
r n
ot
to s
ay
Q3
S.
[ALL
SO
UN
DER
] W
her
e d
id y
ou
bo
ard
th
e tr
ain
fo
r th
is t
rip
?
[PR
OG
RA
MM
ING
NO
TE: R
OTA
TE D
IREC
TIO
N O
F ST
OP
S B
ASE
D O
N W
HET
HER
TH
IS IS
NO
RTH
BO
UN
D O
R S
OU
THB
OU
ND
TR
IP]
E
vere
tt
M
uki
lteo
E
dm
on
ds
K
ing
Stre
et
T
ukw
ila
K
en
t
A
ub
urn
S
um
ner
P
uya
llup
T
aco
ma
Do
me
S
ou
th T
aco
ma
L
akew
oo
d
D
on
’t K
no
w
I’
d p
refe
r n
ot
to s
ay
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
1 |
Pa
ge
NEW
SC
REE
N
Q4
A.
[ALL
] H
ow
do
yo
u u
sual
ly p
ay y
ou
r fa
re?
[Sel
ect
on
e o
f th
e fo
llow
ing}
O
RC
A
P
urc
has
e ti
cket
fro
m v
end
ing
P
urc
has
e ti
cket
fro
m a
mo
bile
dev
ice
(Tra
nsi
t G
o T
icke
t ap
p)
T
icke
t p
rovi
ded
by
hu
man
se
rvic
es/s
hel
ter
I
usu
ally
rid
e w
ith
ou
t p
ayin
g a
fare
O
ther
, no
t lis
ted
(P
leas
e sp
ecif
y: _
____
___
___
___
___
____
_)
I’
d p
refe
r n
ot
to s
ay
Q4
B.
[PR
OG
RA
MM
ING
: A
SK Q
4B
IF R
ESP
ON
SE T
O Q
4A IS
OR
CA
]
Do
yo
u u
se a
ny
of
thes
e r
edu
ced
far
e p
rod
uct
s?
[Sel
ect
on
e o
f th
e fo
llow
ing}
O
RC
A L
IFT
fare
(O
RC
A L
IFT
is a
pro
gram
th
at o
ffer
s a
red
uce
d f
are
for
peo
ple
wh
o q
ual
ify
bas
ed o
n lo
w-i
nco
me)
S
enio
r Fa
re (
Age
65
an
d o
ver)
D
isab
ility
Far
e
Y
ou
th F
are
(Age
6-1
8)
N
on
e o
f th
e ab
ove
I’
d p
refe
r n
ot
to s
ay
NEW
SC
REE
N
Q5
. [A
LL]
Ap
pro
xim
atel
y h
ow
man
y ti
mes
in t
he
pas
t 1
2 m
on
ths
hav
e yo
u b
een
ap
pro
ach
ed b
y a
Fare
En
forc
emen
t O
ffic
er a
nd
ask
ed t
o
pro
vid
e p
roo
f o
f fa
re p
aym
ent?
J
ust
th
is o
ne
tim
e
2
tim
es
3
tim
es
4
tim
es
5
or
mo
re t
imes
I’
d p
refe
r n
ot
to s
ay
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
2 |
Pa
ge
Q6
. [A
LL]
Ho
w m
any
tim
es in
th
e p
ast
12
mo
nth
s h
ave
you
bee
n u
nab
le t
o p
rovi
de
pro
of
of
fare
pay
men
t w
hen
req
ues
ted
by
Fare
Enfo
rcem
ent?
[
WIT
H P
OP
] N
ever
– I
hav
e al
way
s b
een
ab
le t
o p
rovi
de
pro
of
of
fare
pay
men
t
[
W/O
PO
P]
This
is m
y fi
rst
tim
e
[
WIT
H P
OP
] 1
tim
e
2
tim
es
3
tim
es
4
tim
es
5
or
mo
re t
imes
I’
d p
refe
r n
ot
to s
ay SC
REE
N IN
TRO
: Th
inki
ng
sp
ecif
ica
lly a
bo
ut
the
exp
erie
nce
yo
u ju
st h
ad
wit
h F
are
En
forc
emen
t
Q7
. [W
/O P
OP
] Th
ere
are
man
y re
aso
ns
som
eon
e m
ay n
ot
hav
e p
roo
f o
f fa
re p
aym
ent.
Wh
at w
as t
he
pri
mar
y re
aso
n y
ou
wer
e u
nab
le
to p
rovi
de
pro
of
of
fare
pay
men
t to
day
?
[S
ING
LE S
ELEC
T /
RA
ND
OM
IZED
]
[W P
OP
] Th
ere
are
man
y re
aso
ns
som
eon
e m
ay n
ot
hav
e p
roo
f o
f fa
re p
aym
ent.
Wh
y w
ere
you
un
able
to
pro
vid
e p
roo
f o
f fa
re
pay
men
t in
th
e p
ast?
(Ple
ase
sel
ect
all
tha
t a
pp
ly t
o y
ou
)
[MU
LTIP
LE S
ELEC
T /
RA
ND
OM
IZED
]
I
forg
ot
my
OR
CA
car
d
I
did
n’t
hav
e ca
sh o
r a
cred
it /
deb
it c
ard
to
pu
rch
ase
a ti
cket
I
forg
ot
to “
tap
” m
y O
RC
A c
ard
I
wo
uld
hav
e m
isse
d m
y tr
ain
if I
sto
pp
ed t
o “
tap
” o
r b
uy
a
tick
et
I
tap
ped
my
OR
CA
car
d, b
ut
it d
idn
’t w
ork
I
tho
ugh
t m
y tr
ansf
er w
as v
alid
I
did
n’t
hav
e a
chan
ce t
o a
dd
val
ue
to m
y O
RC
A c
ard
I
cou
ldn
’t f
ind
wh
ere
to t
ap
I
cou
ldn
’t p
hys
ical
ly t
ap m
y ca
rd o
n t
he
read
er
I
cou
ld h
ave
pai
d t
he
fare
, bu
t to
ok
a ch
ance
I
can
’t a
ffo
rd t
o p
ay t
he
fare
I
do
n’t
kn
ow
ho
w t
o p
ay t
he
fare
I
do
n’t
kn
ow
ho
w w
ork
th
e m
ach
ine
to a
dd
mo
ney
to
my
card
or
pu
rch
ase
a ti
cket
I
did
n’t
kn
ow
th
ere
was
a f
are
O
ther
(P
leas
e sp
ecif
y: _
____
____
___
___
___
___
_)
I’
d p
refe
r n
ot
to s
ay
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
1 |
Pa
ge
SCR
EEN
INTR
O: T
hin
kin
g s
pec
ific
ally
ab
ou
t yo
ur
inte
ract
ion
wit
h t
he
Fare
En
forc
emen
t O
ffic
er(s
)
Q8
. [A
LL]
Bas
ed o
n w
hat
yo
u s
aw a
nd
exp
erie
nce
d t
od
ay, h
ow
wo
uld
yo
u r
ate
you
r p
erce
pti
on
of
or
exp
erie
nce
wit
h S
ou
nd
Tra
nsi
t Fa
re
Enfo
rcem
ent?
St
ron
gly
Dis
agre
e
St
ron
gly
Agr
ee
The
Far
e En
forc
eme
nt
Off
icer
s ap
pro
ach
ed e
very
rid
er
nea
r m
e
O
O
O
O
O
O
O
The
Far
e En
forc
eme
nt
Off
icer
s tr
eate
d e
very
ind
ivid
ual
th
ey
app
roac
hed
in t
he
sam
e w
ay
O
O
O
O
O
O
O
The
Far
e En
forc
eme
nt
Off
icer
s w
ere
very
pro
fess
ion
al
O
O
O
O
O
O
O
Q9
. [A
LL]
Thin
kin
g ab
ou
t yo
ur
per
son
al e
xper
ien
ce t
od
ay, d
o y
ou
bel
ieve
yo
u w
ere
trea
ted
fai
rly—
i.e.,
th
e sa
me
as e
very
oth
er
pas
sen
ger
on
th
e tr
ain
?
Y
es
N
o [
Tell
us
wh
y?]
I’
d p
refe
r n
ot
to s
ay
SCR
EEN
INTR
O: T
ell u
s a
litt
le a
bo
ut
you
rsel
f, s
o S
ou
nd
Tra
nsi
t u
nd
erst
an
ds
mo
re a
bo
ut
its
rid
es.
D1
. [A
LL]
Do
yo
u h
ave
relia
ble
acc
ess
to a
wo
rkin
g m
oto
r ve
hic
le a
t h
om
e?
Y
es
N
o
I’
d p
refe
r n
ot
to s
ay
D2
. [A
LL]
Do
yo
u id
enti
fy a
s. .
.
M
ale
F
emal
e
N
on
-Bin
ary
I’
d p
refe
r to
se
lf-d
escr
ibe
[Ple
ase
sp
ecif
y:
____
____
___
___
___
___
}
I’
d p
refe
r n
ot
to s
ay
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
2 |
Pa
ge
D3
. [A
LL]
Are
yo
u .
. .
L
ess
than
19
year
s o
f ag
e
1
9 –
24
yea
rs o
f ag
e
2
5 –
34
yea
rs o
f ag
e
3
5 –
49
yea
rs o
f ag
e
5
0 –
64
yea
rs o
f ag
e
6
5 y
ears
of
age
or
old
er
I’
d p
refe
r n
ot
to s
ay
D4
. W
hat
is y
ou
r em
plo
ymen
t st
atu
s?
E
mp
loye
d f
ull-
tim
e
E
mp
loye
d p
art-
tim
e
S
tud
ent
(fu
ll-ti
me)
U
nem
plo
yed
R
etir
ed
O
ther
(P
leas
e sp
ecif
y: _
____
____
___
___
___
___
_)
I’
d p
refe
r n
ot
to s
ay
D5
. [A
LL]
Wh
at is
yo
ur
ho
me
ZIP
co
de?
ZIP
co
de:
___
___
___
_
Cu
rren
tly
un
shel
tere
d/n
o h
om
e ZI
P c
od
e
I’d
pre
fer
no
t to
say
D6
. [A
LL]
Wh
ich
of
the
follo
win
g b
est
des
crib
es y
ou
r liv
ing
situ
atio
n?
R
ent
my
ow
n a
par
tmen
t /
ho
use
O
wn
my
ow
n a
par
tmen
t /
ho
use
S
ho
rt-t
erm
/ T
emp
ora
ry s
hel
ter
U
nh
ou
sed
/ U
nsh
elte
red
L
ive
wit
h a
fri
end
or
rela
tive
L
on
g-te
rm o
r P
erm
anen
t H
ou
sin
g Se
rvic
es r
esi
den
ce
T
ran
siti
on
al h
ou
sin
g o
r au
tho
rize
d h
om
eles
s “v
illag
e”
O
ther
, no
t lis
ted
(
Ple
ase
sp
ecif
y: _
___
___
____
____
___
___
_)
I’
d p
refe
r n
ot
to s
ay
D7
. [
ALL
] D
o y
ou
iden
tify
yo
urs
elf
as H
isp
anic
or
Lati
no
?
Y
es
N
o
I’
d p
refe
r n
ot
to s
ay
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
2 |
Pa
ge
D7
B.
[ALL
] D
o y
ou
iden
tify
yo
urs
elf
as. .
.
[Sel
ect
all
that
ap
ply
}
W
hit
e o
r C
auca
sian
A
fric
an A
mer
ican
or
Bla
ck
A
sian
or
Asi
an A
mer
ican
N
ativ
e H
awai
ian
or
Pac
ific
Isla
nd
er
A
mer
ican
Ind
ian
or
Ala
ska
Nat
ive
M
idd
le E
aste
rner
or
No
rth
Afr
ican
O
ther
(P
leas
e sp
ecif
y: _
____
____
___
___
___
___
_)
I’
d p
refe
r n
ot
to s
ay
D8
. [A
LL]
Wh
at la
ngu
ages
are
reg
ula
rly
spo
ken
in y
ou
r h
om
e?
[Sel
ect
all
that
ap
ply
}
E
ngl
ish
C
anto
nes
e
M
and
arin
K
ore
an
R
uss
ian
S
om
ali
S
pan
ish
T
agal
og
V
ietn
ames
e
O
ther
(P
leas
e sp
ecif
y: _
____
____
___
___
___
___
_)
I’
d p
refe
r n
ot
to s
ay
D8
B.
[ALL
] If
yo
u s
pea
k a
lan
guag
e o
ther
th
an E
ngl
ish
, ho
w w
ell d
o y
ou
sp
eak
Engl
ish
. . .
V
ery
wel
l
W
ell
L
ess
than
we
ll
N
ot
at a
ll w
ell
N
ot
Ap
plic
able
—I o
nly
sp
eak
Engl
ish
I’
d p
refe
r n
ot
to s
ay
D9
A.
[ALL
] D
o y
ou
co
nsi
der
yo
urs
elf
to h
ave
a d
isab
ility
th
at m
akes
it d
iffi
cult
to
use
pu
blic
tra
nsp
ort
atio
n?
Y
es
N
o
I’
d p
refe
r n
ot
to s
ay
D9
B.
[PR
OG
RA
MM
ING
: A
SK IF
D9
B IF
D9A
= “
YES
”] W
hat
typ
e o
f d
isab
ility
?
D
eaf
or
har
d o
f h
eari
ng
B
lind
or
low
vis
ion
D
eaf-
blin
d
P
hys
ical
dis
abili
ty
In
telle
ctu
al d
isab
ility
P
sych
iatr
ic d
isab
ility
M
ult
iple
dis
abili
ties
O
ther
(P
leas
e sp
ecif
y: _
____
____
___
___
___
___
_)
I’
d p
refe
r n
ot
to s
ay
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
1 |
Pa
ge
D1
0.
[ALL
] In
clu
din
g yo
urs
elf,
ho
w m
any
peo
ple
live
in y
ou
r h
ou
seh
old
?
O
ne
(I li
ve a
lon
e)
T
wo
T
hre
e
F
ou
r
F
ive
S
ix o
r M
ore
I’
d p
refe
r n
ot
to s
ay
D1
1.
[ALL
] W
hat
is y
ou
r to
tal h
ou
seh
old
inco
me
for
201
9, b
efo
re t
axes
?
[Sel
ect
on
e o
f th
e fo
llow
ing}
U
nd
er $
12,0
00
$
12
,00
0-1
5,9
99
$
16
,00
0-1
9,9
99
$
20
,00
0-2
3,9
99
$
24,0
00
-32
,99
9
$
33
,00
0-4
1,9
99
$
42
,00
0-4
9,9
99
$
50,0
00
-57
,99
9
$
58
,00
0-6
5,9
99
$
66
,00
0-7
4,9
99
$
75
,00
0-9
9,9
99
$
10
0,0
00
or
mo
re
I’
d p
refe
r n
ot
to s
ay
FR.
[ALL
] So
un
d T
ran
sit
may
be
con
du
ctin
g ad
dit
ion
al r
esea
rch
on
far
e p
aym
ent
an
d e
nfo
rcem
ent
po
licie
s. W
ou
ld y
ou
be
inte
rest
ed in
par
tici
pat
ing
in t
his
ad
dit
ion
al r
esea
rch
?
Y
es
[CO
LLEC
T C
ON
TAC
T IN
FOR
MA
TIO
N]
N
o
Than
k yo
u f
or
taki
ng
the
tim
e to
co
mp
lete
th
is s
urv
ey.
[O
ffer
res
po
nd
ent
info
rmat
ion
co
nta
ct c
ard
to
get
ad
dit
ion
al i
nfo
rmat
ion
]
DR
AFT
20
19
Fare
En
forc
eme
nt
On
bo
ard
Su
rvey
Feb
ruar
y 2
02
0
2 |
Pa
ge
INTE
RV
IEW
ER O
BSE
RV
ATI
ON
IO1
[A
LL]
Bas
ed o
n y
ou
r o
bse
rvat
ion
s p
leas
e in
dic
ate
if t
he
Fare
En
forc
emen
t o
ffic
ers
did
eac
h o
f th
e fo
llow
ing
imm
edia
tely
bef
ore
th
is
surv
ey.
Y
es
No
The
Far
e En
forc
eme
nt
Off
icer
s ap
pro
ach
ed
eve
ry r
ide
r n
ear
this
re
spo
nd
en
t O
O
The
Far
e En
forc
eme
nt
Off
icer
s tr
eate
d e
very
ind
ivid
ual
th
ey
app
roac
he
d in
th
e s
ame
way
O
O
The
Far
e En
forc
eme
nt
Off
icer
s w
ere
very
pro
fess
ion
al in
th
eir
ap
pro
ach
to
th
is r
esp
on
de
nt
O
O
The
Far
e En
forc
eme
nt
Off
icer
s tr
eate
d t
his
res
po
nd
en
t fa
irly
-- i.
e., t
he
sam
e a
s e
very
oth
er p
asse
nge
r o
n t
he
tra
in
O
O
IO2
[A
LL]
Bas
ed o
n y
ou
r o
bse
rvat
ion
, ho
w w
ou
ld y
ou
rat
e yo
ur
imp
ress
ion
s o
f th
e w
ay in
wh
ich
th
e re
spo
nd
en
t co
mp
lete
d t
he
surv
ey.
V
ery
Low
V
ery
Hig
h
N/A
:
Re
spo
nd
en
t
Re
fuse
d
Co
op
erat
iven
ess
O
O
O
O
O
O
O
Inte
rest
O
O
O
O
O
O
O
Un
der
stan
din
g O
O
O
O
O
O
O
Qu
alit
y o
f re
spo
nse
s (b
ased
on
tim
e s
pen
t re
adin
g,
reco
rdin
g re
spo
nse
s)
O
O
O
O
O
O
O
Sound Transit Fare Enforcement
Appendix B
DRAFT Online Survey Report
This page intentionally left blank.
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 1
P
rep
are
d b
y:
Sou
nd
Tra
nsi
t
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d
Enfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s
Dra
ft R
ep
ort
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 2
CO
NT
EN
TS
Co
nte
nts
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
.…...
2
List
of
Tab
les
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
.. 4
List
of
Figu
res .
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
.....
......
......
......
......
......
......
......
7
Cat
ego
ries
an
d T
erm
ino
logy
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
. 8
On
line
Surv
ey S
um
mar
y……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
….9
Pro
ject
Ove
rvie
w ..
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
.....
......
......
......
......
......
. .1
22
Met
ho
do
logy
.....
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
.....
......
......
......
......
......
.....
13
3
Qu
est
ion
nai
re D
esig
n ..
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
. 13
3
Surv
ey Q
ue
stio
ns
(in
th
e fo
llow
ing
ord
er)
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
13
Ava
ilab
le la
ngu
ages
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
14
Exec
uti
ng
the
Surv
ey a
nd
Dat
a C
lean
ing
......
......
......
......
......
.....
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
.. 1
4
Pro
mo
tin
g th
e Su
rvey
. ...
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
... 1
4
Cle
anin
g D
ata
Res
po
nse
s……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
...Er
ror!
Bo
okm
ark
no
t d
efin
ed.1
5
Surv
ey O
utc
om
es ..
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
15
Def
init
ion
of
Val
id S
urv
eys
and
Lim
itat
ion
s....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
15
Surv
ey R
esp
on
der
s D
escr
ipto
rs –
Fre
qu
ency
by
Mo
de
and
Pay
men
t Ty
pe
s ....
......
......
......
......
.....
......
......
......
......
......
.....
......
......
......
......
......
......
16
Dem
ogr
aph
ic F
ind
ings
– L
ink
and
So
un
der
Res
po
nse
s C
om
par
ed t
o R
ide
rsh
ip S
urv
ey D
ata
......
......
......
.... …
Erro
r! B
oo
kmar
k n
ot
def
ined
.18
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 3
Lack
of
Pro
of
of
Pay
men
t ..
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
. Err
or!
Bo
okm
ark
no
t d
efin
ed..
...2
0
Rea
son
s W
hy
Lack
Pro
of
of
Pay
men
t ....
......
......
......
......
.....
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
.....
....2
1
Att
itu
des
ab
ou
t C
urr
en
t Fa
re E
nfo
rcem
ent
Po
licie
s, P
roce
sses
an
d P
oss
ible
Ch
ange
s ....
......
......
......
......
......
......
......
......
......
......
......
.... .
.....
.....
...3
1
Po
licy
Fin
din
gs b
y P
roo
f o
f P
aym
ent…
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
…..
......
.....
......
.....
31
Po
licy
Fin
din
gs b
y R
ider
s an
d N
on
-Rid
ers
.....
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
.....
......
.....
......
..4
0
Dis
par
ity
An
alys
is ..
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
.....
......
......
......
.. ...
......
.....
44
Bla
ck a
nd
No
n-B
lack
Res
po
nd
en
t D
escr
ipto
rs -
Fre
qu
ency
by
Mo
de
and
Pay
men
t Ty
pes
……
….…
……
……
….…
……
……
……
……
…..
.....
.....
.....
.....
..44
Bla
ck a
nd
No
n-B
lack
Res
po
nd
en
t La
ck o
f P
roo
f o
f P
aym
ent
and
Re
aso
ns…
……
……
……
…..…
……
.……
……
……
.……
……
……
……
……
....
.....
.....
......
....4
6
You
th R
esp
on
de
nts
Lac
k o
f P
roo
f o
f P
aym
ent
……
……
……
……
……
……
……
……
……
……
……
……
……
….…
……
……
….…
……
……
……
……
…..
.....
.....
.....
.....
..4
8
Sum
mar
y o
f K
ey F
ind
ings
……
……
……
……
……
……
……
……
……
……
……
……
.……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
…..4
9
Lack
of
Pro
of
Pay
men
t …
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
.……
….…
……
……
….…
……
……
……
……
…..
.....
.....
.....
.....
..49
Att
itu
des
ab
ou
t C
urr
en
t Fa
re E
nfo
rcem
ent
Po
licie
s, P
roce
sses
an
d C
han
ges.
……
……
……
..……
….…
……
……
….…
……
……
……
……
…..
.....
.....
.....
.....
..52
Ad
dit
ion
al O
pp
ort
un
itie
s to
Po
ten
tial
ly im
pro
ve C
ust
om
er S
ervi
ce …
……
……
……
……
……
……
……
……
.……
……
……
……
……
……
……
…..
......
.....
......
....
54
Ap
pen
dix
.....
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
. 55
On
line
Surv
ey Q
ues
tio
ns
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
55
Dem
ogr
aph
ic D
iffe
ren
ces
Bet
wee
n S
elf-
Rep
ort
ed T
imes
Lac
ked
Pro
of
of
Pay
men
t …
……
……
……
……
……
……
……
……
……
……
……
……
……
……
……
. 71
Top
Dif
fere
nce
s A
nal
ysis
of
Rea
son
s fo
r La
ck o
f P
roo
f o
f P
aym
ent
by
Age
.....
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
.. 7
4
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 4
LIS
T O
F T
AB
LES
Tab
le 1
: Fr
equ
ency
of
Rid
ing
by
Mo
de
…...
......
.....
.....
.....
.....
.....
......
.....
.....
.....
......
.....
......
.....
.....
......
.....
.....
......
.....
.....
......
.....
....
... ..
......
.....
......
.....
.....
...1
6
Tab
le 2
: Pay
men
t Ty
pe
by
Mo
de
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
17
Tab
le 3
: Fr
equ
ency
of
Red
uce
d F
are
Typ
e b
y M
od
e ..
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
.. Er
ror!
Bo
okm
ark
no
t d
efin
ed.1
7
Tab
le 4
: R
esp
on
se f
or
No
n-R
ide
rs b
y R
ace
and
Eth
nic
ity
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
.....
......
......
......
......
......
......
.... 1
9
Tab
le 5
: Fr
equ
ency
of
Tim
es L
ack
Pro
of
of
Pay
men
t b
y M
od
e ..
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
.....
20
Tab
le 6
: Fr
equ
ency
of
Tim
es L
ack
Pro
of
of
Pay
men
t b
y W
hit
e a
nd
Peo
ple
of
Co
lor
Res
po
nd
ents
.....
......
......
......
......
......
......
......
......
......
......
......
......
20
Tab
le 7
: R
easo
ns
Pe
op
le L
ack
Pro
of
of
Pay
men
t ...
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
. 21
Tab
le 8
: To
p D
iffe
ren
ces
in P
erce
nta
ge o
f P
eo
ple
Cit
ing
Rea
son
s fo
r La
ck o
f P
roo
f o
f P
aym
ent
by
Wh
ite/
PO
C ..
......
......
......
......
......
......
......
......
.....
22
Tab
le 9
: To
p D
iffe
ren
cess
in P
erc
enga
te o
f P
eop
le C
itin
g R
easo
ns
for
Lack
of
Pro
of
of
Pay
men
t b
y B
lack
an
d N
on
-Bla
ck…
……
……
……
……
……
……
….2
2
Tab
le 1
0: T
op
Dif
fere
nce
ss in
Per
cen
gate
of
Pe
op
le C
itin
g R
easo
ns
for
Lack
of
Pro
of
of
Pay
men
t b
y P
ers
on
s w
ith
a D
isab
ility
an
d N
o D
isab
ility
…2
3
Tab
le 1
1: T
op
Dif
fere
nce
s in
Pe
rcen
gate
of
Peo
ple
Cit
ing
Rea
son
s fo
r La
ck o
f P
roo
f o
f P
aym
ent
by
Ch
oic
e R
ide
r/N
on
-Ch
oic
e R
ide
r ...
......
......
......
23
Tab
le 1
2: T
op
Dif
fere
nce
s in
Pe
rcen
tage
of
Peo
ple
Cit
ing
Rea
son
s fo
r La
ck o
f P
roo
f o
f P
aym
ent
by
Engl
ish
on
ly a
nd
Sp
eak
Engl
ish
Wel
l ....
......
.... 2
4
Tab
le 1
3: T
op
Dif
fere
nce
s in
Pe
rcen
tage
of
Peo
ple
Cit
ing
Rea
son
s fo
r La
ck o
f P
roo
f o
f P
aym
ent
by
Ge
nd
er Id
enti
ty…
……
……
……
……
……
……
……
..…2
4
Tab
le 1
4: P
erc
enta
ge o
f P
eo
ple
Cit
ing
Rea
son
s fo
r La
ck o
f P
roo
f o
f P
aym
ent
by
Age
.....
......
......
......
......
......
......
......
......
......
.....
......
......
......
.....
......
...2
5
Tab
le 1
5: P
erc
enta
ge o
f P
eo
ple
Cit
ing
Rea
son
s fo
r La
ck o
f P
roo
f o
f P
aym
ent
by
Inco
me
Cat
ego
ry ..
......
......
......
......
......
......
......
......
......
......
......
... ..
..27
Tab
le 1
6: P
erc
enta
ge o
f P
eo
ple
Cit
ing
Rea
son
s fo
r La
ck o
f P
roo
f o
f P
aym
ent
by
Co
mb
ined
Inco
me
Cat
ego
ries
.....
......
......
......
......
......
......
......
. ....
..28
Tab
le 1
7: P
erc
enta
ge o
f P
eo
ple
Cit
ing
Rea
son
s fo
r La
ck o
f P
roo
f o
f P
aym
ent
by
Emp
loym
ent
Stat
us…
……
……
……
……
……
……
……
……
……
……
……
…..
...3
0
Tab
le 1
8: F
req
uen
cy o
f P
roo
f o
f P
aym
ent
(PO
P) .
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
.. ...
.....
31
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 5
Tab
le 1
9: F
req
uen
cy o
f R
esp
on
ses
on
Po
licy
bei
ng
Mo
re o
r Le
ss L
enie
nt .
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
......
.....
......
..31
Tab
le 2
0: F
req
uen
cy o
f R
esp
on
ses
to S
ix P
olic
y O
pti
on
s ...
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
.....
......
......
......
......
......
......
......
.. 3
2
Tab
le 2
1: O
pin
ion
s o
n F
are
Enfo
rcem
ent
Pra
ctic
es a
nd
Po
licie
s b
y P
roo
f o
f P
aym
ent .
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.... 3
4
Tab
le 2
2: R
esp
on
ses
to E
xcep
tio
ns
by
Pro
of
Pay
men
t (P
OP
) ...
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
.....
......
..3
5
Tab
le 2
3: C
han
ge U
nif
orm
s b
y W
hit
e/P
OC
.....
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
.....
.....
.....
......
37
Tab
le 2
4: C
han
ge U
nif
orm
s b
y P
roo
f o
f P
aym
ent
(PO
P) .
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
.....
......
.....
......
.....
.37
Tab
le 2
5: C
han
ge U
nif
orm
s b
y B
lack
/No
n-B
lack
.....
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
.... .
.....
.....
......
....3
7
Tab
le 2
6: C
han
ge U
nif
orm
s b
y In
com
e ...
......
......
......
......
.....
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
. ....
.....
.....
.....
....3
8
Tab
le 2
7: P
oss
ible
Op
tio
ns
for
Res
olv
ing
Un
pai
d F
ines
by
PO
P a
nd
Do
n’t
Kn
ow
.....
......
......
......
......
......
......
......
......
......
.....
......
......
.... .
.....
.....
......
.....
..3
9
Tab
le 2
8: N
o F
are
Enfo
rcm
ent
by
Pro
of
of
Pay
men
t ...
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
. ....
.....
.....
.....
.....3
9
Tab
le 2
9: O
pin
ion
s o
n F
are
Enfo
rcem
ent
Pra
ctic
es a
nd
Po
licie
s b
y R
ider
s an
d N
on
-Rid
ers
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
.... 4
2
Tab
le 3
0: R
esp
on
ses
to E
xcep
tio
ns
by
Rid
ers
and
No
n-R
ide
rs ..
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
.....
43
Tab
le 3
1: C
han
ge U
nif
orm
s b
y R
ider
s an
d N
on
-Rid
ers
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
.....
......
......
......
.... .
.....
.....
......
.....
43
Tab
le 3
2: P
oss
ible
Op
tio
ns
for
Res
olv
ing
Un
pai
d F
ines
by
Rid
ers
and
No
n-R
ide
rs ..
......
......
......
......
......
......
......
......
......
......
.....
......
......
. ....
.....
.....
.....
..43
Tab
le 3
3: B
lack
an
d N
on
-Bla
ck R
esp
nd
ents
by
Mo
de
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
.....
.....
.....
.....
......
.44
Tab
le 3
4: B
lack
an
d N
on
-Bla
ck R
esp
on
den
ts b
y R
idin
g Fr
equ
ency
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
.... .
.....
.....
......
.....
44
Tab
le 3
5: T
ype
of
Pay
men
t b
y B
lack
an
d N
on
-Bla
ck R
esp
on
den
ts ..
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
. ....
.....
.....
.....
...4
5
Tab
le 3
6: F
req
uen
cy o
f R
edu
ced
Far
e P
aym
ent
by
Bla
ck a
nd
No
n-B
lack
Res
po
nd
ents
.....
......
......
......
......
......
......
......
......
......
.....
......
.. ...
......
.....
.....
...4
5
Tab
le 3
7: F
req
uen
cy o
f P
OP
by
Bla
ck a
nd
No
n-B
lack
Res
po
nd
ents
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
... ..
.....
......
.....
....4
6
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 6
Tab
le 3
8: F
req
uen
cy o
f Ti
mes
Lac
k P
roo
f o
f P
aym
ent
by
Bla
ck a
nd
No
n-B
lack
Res
po
nd
ents
.....
......
......
......
......
......
......
......
......
......
... ..
.....
......
.....
....4
6
Tab
le 3
9: R
easo
ns
Peo
ple
Lac
k P
roo
f o
f P
aym
ent
by
Bla
ck a
nd
No
n-B
lack
Res
po
nd
ents
. ....
......
......
......
......
......
......
......
......
......
......
.... .
.....
.....
......
.....
47
Tab
le 4
0: R
easo
ns
Peo
ple
Lac
k P
roo
f o
f P
aym
ent
by
You
th ..
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
.....
......
.....
......
.....
48
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 7
LIS
T O
F F
IGU
RE
S
Figu
re 1
: Fi
nal
Res
po
nse
Rat
e b
y M
od
e ..
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
.....
16
Figu
re 2
: O
nlin
e Su
rvey
an
d R
ider
ship
Dat
a b
y R
ace
and
Eth
nic
ity
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
. 18
Figu
re 3
: O
nlin
e Su
rvey
an
d R
ider
ship
Dat
a b
y R
ace
and
Eth
nic
ity
.....
......
......
......
......
......
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
18
Figu
re 4
: O
nlin
e B
oth
Lin
k an
d S
ou
nd
er S
urv
ey a
nd
Rid
ers
hip
Dat
a b
y R
ace
and
Eth
nic
ity
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
.....
19
Figu
re 5
: Se
lf-R
epo
rted
Tim
es L
ack
Pro
of
of
Pay
men
t in
Las
t 1
2 M
on
ths
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
. ....
.....
.....
.....
20
Figu
re 6
: O
pin
ion
s o
n C
urr
en
t Fa
re E
nfo
rcem
ent
Po
licy
by
Pro
of
of
Pay
men
t (P
OP
) ...
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
.....
32
Figu
re 7
: To
p C
ho
ices
on
Far
e En
forc
emen
t P
olic
y C
hag
nes
by
Pro
of
of
Pay
men
t (P
OP
) ....
......
......
......
... E
rro
r! B
oo
kmar
k n
ot
def
ined
.....
......
.....
..3
3
Figu
re 8
: R
esp
on
ses
to E
xcep
tio
ns
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
.....
......
......
......
......
......
......
......
.... 3
5
Figu
re 9
: Su
pp
ort
fo
r P
oss
ible
Ch
ange
s in
Pra
ctic
es ..
......
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
......
......
......
......
......
......
.....
......
......
.... 3
6
Figu
re 1
0:O
pin
ion
of
Po
licy
Len
ien
cy b
y R
ider
s an
d N
on
-Rid
ers
......
......
......
......
......
.....
......
......
......
......
.... E
rro
r! B
oo
kmar
k n
ot
def
ined
.....
......
.....
..4
0
Figu
re 1
1: T
op
Ch
oic
es o
n F
are
Enfo
rcem
ent
Po
licy
Ch
ange
s b
y R
ider
s an
d N
on
-Rid
ers
.....
......
......
......
......
......
......
......
......
......
.....
......
......
......
......
... 4
1
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 8
CA
TE
GO
RIE
S A
ND
TE
RM
INO
LOG
Y
Bla
ck/N
on
-Bla
ck: I
n t
his
cat
ego
ry B
lack
ref
ers
to a
nyo
ne
wh
o s
elf
-sel
ects
bla
ck, a
nd
bla
ck a
s w
ell
as a
t le
ast
on
e o
ther
rac
e. N
on
-Bla
ck r
efer
s to
an
yon
e w
ho
sele
cts
any
race
oth
er t
han
bla
ck o
r m
ore
th
an o
ne
race
th
at d
id n
ot
incl
ud
e b
lack
.
PO
P: P
roo
f o
f P
aym
ent
Alw
ays
PO
P/
Do
n’t
alw
ays
hav
e P
OP
: A
lway
s h
ave
PO
P r
efe
rs t
o p
eop
le w
ho
ind
icat
e t
hat
th
ey A
lway
s h
ave
pro
of
of
pay
men
t w
hen
ask
ed
ho
w o
fte
n d
o y
ou
hav
e p
roo
f o
f p
aym
ent;
Do
n’t
Alw
ays
hav
e P
OP
ref
ers
to p
eop
le w
ho
ind
icat
e th
ey O
ften
, O
ccas
ion
ally
, Rar
ely
or
Nev
er h
ave
pro
of
of
pay
men
t.
Rid
er/N
on
-Rid
er: R
ider
ref
ers
to a
nyo
ne
wh
o s
ele
cted
Lin
k lig
ht
rail,
So
un
der
co
mm
ute
r ra
il o
r B
oth
mo
des
fo
r th
e q
ues
tio
n w
hic
h m
od
e(s)
hav
e yo
u r
idd
en in
the
last
12
mo
nth
s. N
on
-Rid
er r
efer
s to
an
yon
e w
ho
sel
ecte
d n
eith
er
to t
he
qu
esti
on
qu
esti
on
s o
n w
hic
h m
od
e o
f se
rvic
e h
ave
you
rid
den
in t
he
last
12
mo
nth
s.
PO
C: P
eop
le o
f C
olo
r
Wh
ite/
PO
C: I
n t
his
cat
ego
ry, W
hit
e re
fers
to
an
yon
e w
ho
sel
f-se
lect
ed o
nly
th
e ra
ce w
hit
e a
nd
no
n-H
isp
anic
eth
nic
ity.
PO
C r
efer
s to
an
yon
e w
ho
sel
ecte
d a
ny
race
or
mo
re t
han
on
e ra
ce t
hat
did
no
t in
clu
de
wh
ite
an
d/o
r H
isp
anic
eth
nic
ity.
You
th: U
nd
er 1
9 y
ears
old
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 9
ON
LIN
E S
UR
VE
Y S
UM
MA
RY
In t
he
fall
of
201
9, S
ou
nd
Tra
nsi
t d
eplo
yed
an
on
line
surv
ey a
imed
at
Sou
nd
Tra
nsi
t D
istr
ict
resi
den
ts t
o le
arn
ab
ou
t th
eir
exp
erie
nce
wit
h a
nd
un
der
stan
din
g o
f fa
re e
nfo
rcem
ent
pra
ctic
es a
nd
po
licie
s. T
o u
nd
erst
and
th
e p
ersp
ecti
ves
of
bo
th r
ider
s an
d n
on
-rid
ers,
th
e st
ud
y sp
ecif
ical
ly
aske
d if
res
po
nd
ents
ro
de
Lin
k lig
ht
rail,
So
un
der
, or
nei
the
r m
od
e in
th
e la
st 1
2 m
on
ths.
Cau
casi
an/W
hit
e re
spo
nd
ents
wer
e o
ver-
rep
rese
nte
d
in t
he
on
line
surv
ey b
y 21
per
cen
t co
mp
ared
to
So
un
d T
ran
sit
rid
ersh
ip d
ata
colle
cted
in t
he
fall
of
20
18
an
d s
pri
ng
of
20
19. A
sian
or
Asi
an
Am
eri
can
res
po
nd
ents
wer
e u
nd
er-r
epre
sen
ted
by
7 p
erce
nt
and
Bla
ck o
r A
fric
an A
me
rica
n r
esp
on
de
nts
by
4 p
erce
nt
com
par
ed
to
th
e ri
der
ship
dat
a. T
he
freq
uen
cy o
f re
spo
nse
s fr
om
all
oth
er r
ace
cate
gori
es w
as v
ery
sim
ilar
(wit
hin
on
e to
tw
o p
erce
nt,
if n
ot
equ
al)
bas
ed o
n t
he
rid
ersh
ip
po
pu
lati
on
dat
a.
This
su
rvey
ask
s fo
r th
e o
pin
ion
s o
f th
e re
spo
nd
en
ts w
ho
sel
f-se
lect
ed t
o t
ake
the
surv
ey, w
hic
h w
as p
rom
ote
d o
nlin
e. T
he
surv
ey is
no
t a
stat
isti
cally
val
id s
urv
ey o
f ri
der
s o
r So
un
d T
ran
sit
Dis
tric
t re
sid
ents
. Wh
ile it
pro
vid
es v
alu
able
info
rmat
ion
ab
ou
t h
ow
sel
f-se
lect
ed p
arti
cip
ants
fee
l ab
ou
t th
e fa
re e
nfo
rcem
en
t ex
per
ien
ce, c
urr
ent
pro
cess
an
d p
ote
nti
al p
olic
ies
it c
ann
ot
be
use
d t
o g
ener
aliz
e to
th
e p
op
ula
tio
n o
f al
l So
un
d
Tran
sit
rid
ers
or
Sou
nd
Tra
nsi
t D
istr
ict
resi
den
ts. A
lso
, wh
en in
terp
reti
ng
fin
din
gs, t
he
ove
r-re
pre
sen
tati
on
of
Cau
casi
an/W
hit
e re
spo
nd
ents
an
d
un
der
-rep
rese
nta
tio
n o
f A
sian
or
Asi
an A
me
rica
n a
nd
Bla
ck o
r A
fric
an A
mer
ican
par
tici
pan
ts c
om
par
ed t
o t
he
dat
a fr
om
th
e O
rigi
n a
nd
Des
tin
atio
n s
urv
ey o
r th
e O
nb
oar
d s
urv
ey, s
tati
stic
ally
val
id r
ider
su
rvey
sh
ou
ld b
e ta
ken
into
co
nsi
der
atio
n.
RE
AS
ON
S F
OR
LA
CK
OF
PR
OO
F O
F P
AY
ME
NT
A v
ast
maj
ori
ty o
f re
spo
nd
en
ts (
76
%)
wh
o h
ave
enco
un
tere
d a
far
e en
forc
eme
nt
off
icer
ind
icat
ed t
hey
alw
ays
hav
e p
roo
f o
f p
aym
ent.
Fo
r th
ose
wh
o h
ave
lack
ed p
roo
f o
f p
aym
ent,
th
e su
rvey
fin
ds
that
aft
er t
he
firs
t-ti
me
resp
on
de
nts
en
cou
nte
r fa
re e
nfo
rcem
ent,
th
e in
cid
ent
of
lack
pro
of
of
pay
men
t d
rop
s su
bst
anti
ally
. Un
like
a re
late
d f
ind
ing
fro
m t
he
on
bo
ard
su
rvey
, th
e se
lf-r
epo
rted
dat
a sh
ow
litt
le t
o n
o d
iffe
ren
ce w
hen
com
par
ing
the
nu
mb
er o
f ti
mes
Peo
ple
of
Co
lor
(PO
C)
and
Wh
ite
res
po
nd
ents
sai
d t
hey
did
no
t h
ave
pro
of
of
pay
men
t. A
nal
ysis
of
Bla
ck a
nd
No
n-B
lack
res
po
nd
ents
ind
icat
e th
at B
lack
res
po
nd
ents
rep
ort
- h
avin
g p
roo
f o
f p
aym
ent
nin
e p
erce
nt
less
th
an N
on
-Bla
ck r
esp
on
den
ts
Sixt
y-o
ne
per
cen
t o
f al
l res
po
nd
en
ts w
ho
rid
e Li
nk
ligh
t ra
il o
r So
un
der
co
mm
ute
r ra
il in
dic
ate
that
th
ey la
cked
pro
of
of
pay
men
t at
so
me
tim
e,
wh
eth
er o
r n
ot
they
hav
e ev
er e
nco
un
tere
d a
far
e e
nfo
rcem
ent
off
icer
. Th
e m
ost
co
mm
on
rea
son
s fo
r la
ckin
g p
roo
f o
f p
aym
ent
are:
1)
I fo
rget
to “
tap
” m
y O
RC
A c
ard
; 2)
I ta
pp
ed m
y O
RC
A c
ard
bu
t it
do
esn
’t w
ork
, an
d; 3
) I w
ou
ld h
ave
mis
sed
my
tra
in if
I h
ad
sto
pp
ed t
o t
ap
my
card
or
bu
y
a t
icke
t.
Wh
en c
on
sid
erin
g re
aso
ns
give
n f
or
lack
of
pro
of
of
pay
men
t b
y ag
e, t
ho
se u
nd
er 1
9 y
ears
old
mo
st f
req
uen
tly
stat
e h
avin
g fo
rgo
tten
th
eir
OR
CA
car
d o
r m
on
ey. A
cro
ss a
ll ag
e ca
tego
ries
a p
erce
nta
ge o
f re
spo
nd
ents
ind
icat
e th
ey “
can
aff
ord
to
pay
bu
t ta
ke a
ch
ance
”. T
he
per
cen
tage
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 1
0
of
peo
ple
in t
his
cat
ego
ry is
hig
hes
t fo
r th
ose
un
der
19
yea
rs o
ld (
11%
) an
d a
ges
19
to
24
(1
5%
). T
he
per
cen
tage
dec
reas
es f
or
rid
ers
ages
25
an
d
old
er, b
ut
ever
y ag
e ca
tego
ry, e
ven
at
65
year
s an
d o
lder
(2
%),
ind
icat
es
that
th
ey h
ave
take
n a
ch
ance
.
Wh
en c
on
sid
erin
g re
spo
nd
ent
inco
me
cate
gori
es, n
ot
bei
ng
able
to
fin
d w
her
e to
tap
th
e ca
rd r
ead
er is
rel
ativ
ely
con
sist
ent
acro
ss in
com
e
leve
ls, r
angi
ng
fro
m 9
per
cen
t to
20
per
cen
t am
on
g th
ose
wh
o c
ho
ose
th
is r
easo
n f
or
lack
of
pro
of
of
pay
men
t.
At
low
er in
com
e le
vels
, bel
ievi
ng
a tr
ansf
er is
val
id is
ind
icat
ed a
s a
reas
on
fo
r la
ck o
f p
aym
ent
mo
re o
ften
th
an a
t h
igh
er in
com
e le
vels
. Yet
,
acro
ss a
ll in
com
e le
vels
, th
is r
easo
n is
sel
ecte
d b
y 2
0 a
nd
43
per
cen
t o
f re
spo
nd
en
ts.
Taki
ng
a ri
sk a
nd
no
t p
ayin
g fa
re, e
ven
if o
ne
can
, is
cite
d a
cro
ss a
ll in
com
e le
vels
as
wel
l (ra
ngi
ng
fro
m 3
per
cen
t to
16
per
cen
t o
f ri
der
s) f
or
no
t
pay
ing
fare
. Th
e h
igh
est
per
cen
tage
s o
f re
spo
nd
ents
giv
ing
this
rea
son
are
fro
m t
he
low
er in
com
e le
vels
, $1
2,0
00 t
o $
15
,999
(1
6%
) an
d $
16
,00
0
to $
19
,99
9 (
15%
).
PO
LIC
Y P
RE
FE
RE
NC
ES
Sixt
y-fi
ve p
erce
nt
of
resp
on
den
ts in
dic
ated
th
at S
ou
nd
Tra
nsi
t sh
ou
ld c
han
ge it
s cu
rren
t fa
re e
nfo
rcem
en
t w
arn
ing
and
cit
atio
n p
ract
ices
. Yet
ther
e ar
e d
iffe
ren
ces
bet
wee
n g
rou
ps.
Rid
ers
and
th
ose
wh
o d
o n
ot
alw
ays
hav
e p
roo
f o
f p
aym
ent
are
in f
avo
r o
f m
ore
len
ien
t p
olic
ies
than
tho
se w
ho
alw
ays
hav
e p
roo
f o
f p
aym
ent.
No
n-R
ider
s an
d t
ho
se w
ho
do
hav
e p
roo
f o
f p
aym
ent
are
mo
re li
kely
to
pre
fer
less
len
ien
t p
olic
ies
(see
pag
e 3
2).
Res
po
nd
ents
ove
rwh
elm
ingl
y su
pp
ort
red
uci
ng
fin
es f
rom
th
e cu
rren
t $1
24
cit
atio
n a
mo
un
t. T
he
sup
po
rt r
ange
s fr
om
70
per
cen
t fo
r N
on
-Rid
ers
and
80
per
cen
t fo
r R
ide
rs t
o 7
9 p
erce
nt
for
resp
on
den
ts w
ho
alw
ays
hav
e p
roo
f o
f p
aym
ent
to 8
8 p
erce
nt
for
tho
se w
ho
do
no
t. C
han
gin
g th
e
curr
en
t fa
re e
nfo
rcem
ent
po
licy
to in
crea
se t
he
nu
mb
er o
f w
arn
ings
als
o h
as m
ore
su
pp
ort
fro
m t
ho
se w
ho
did
no
t al
way
s h
ave
pro
of
of
pay
men
t (6
7%
) an
d 6
0 p
erce
nt
of
the
ove
rall
Rid
ers
par
tici
pat
ing
in t
he
surv
ey, c
om
par
ed t
o r
esp
on
den
ts w
ho
alw
ays
had
pro
of
of
pay
men
t
(52
%)
and
No
n-R
ider
s (4
6%
).
PR
OC
ES
S O
PIN
ION
S
No
n-R
ider
s h
ave
mo
re f
avo
rab
le im
pre
ssio
ns
of
the
Fare
En
forc
emen
t O
ffic
ers
than
Rid
ers.
Res
po
nd
ents
wh
o a
lway
s h
ave
pro
of
of
pay
men
t al
so
hav
e m
ore
fav
ora
ble
imp
ress
ion
s o
f th
e Fa
re E
nfo
rcem
ent
Off
icer
s w
hen
co
mp
ared
to
th
ose
wh
o d
o n
ot
alw
ays
hav
e p
roo
f o
f p
aym
ent
(see
pag
e 3
5).
Rid
ers
(54
%)
mo
re f
req
uen
tly
ind
icat
e-
that
cu
rren
t ci
tati
on
s d
o n
ot
fit
the
“cri
me
” co
mp
are
d t
o N
on
-Rid
ers
(34
%)
Res
po
nd
en
ts w
ho
do
no
t al
way
s h
ave
pro
of
of
pay
men
t ar
e m
uch
mo
re li
kely
to
agr
ee (
73%
) th
at t
he
cita
tio
ns
do
no
t fi
t th
e cr
ime
wh
en c
om
par
ed
to
th
ose
wh
o
alw
ays
hav
e p
roo
f o
f p
aym
ent
(46
%).
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 1
1
Ove
rwh
elm
ingl
y, r
esp
on
de
nts
su
pp
ort
So
un
d T
ran
sit
exp
and
ing
fare
en
forc
eme
nt
pro
gram
ed
uca
tio
n o
utr
each
an
d f
ind
ing
way
s to
mak
e fa
res
mo
re a
ffo
rdab
le f
or
low
er in
com
e p
eop
le w
ho
do
no
t h
ave
a ve
hic
le in
th
eir
ho
use
ho
ld a
nd
rel
y tr
ansi
t to
mee
t th
eir
tran
spo
rtat
ion
nee
ds.
PO
SS
IBLE
PO
LIC
Y A
ND
PR
AC
TIC
E I
MP
RO
VE
ME
NT
S
Wh
en a
sked
ab
ou
t p
oss
ible
imp
rove
men
ts, a
maj
ori
ty o
f o
nlin
e su
rvey
re
spo
nd
en
ts n
ote
th
at t
he
y ar
e in
fav
or
of
all e
xcep
tio
ns
to e
nfo
rcin
g th
e
curr
en
t fa
re p
olic
y as
des
crib
ed in
th
e su
rvey
(se
e p
age
36
) an
d s
om
e p
olic
ies
mu
ch m
ore
th
an o
ther
s. F
or
exam
ple
, nea
rly
9 o
ut
of
10
surv
ey
resp
on
den
ts (
89%
) su
pp
ort
fo
rego
ing
fare
en
forc
eme
nt
du
rin
g se
vere
wea
ther
eve
nts
; 77
per
cen
t fo
r st
ud
ents
un
der
18
on
th
e fi
rst
day
of
sch
oo
l; 6
6 p
erce
nt
wh
en t
her
e is
co
nst
ruct
ion
or
alte
rati
on
s af
fect
ing
serv
ice
; an
d 6
0 p
erce
nt
to h
elp
un
shel
tere
d p
eop
le g
et o
ut
of
the
cold
.
Thre
e in
fo
ur
resp
on
den
ts (
75
%)
are
in f
avo
r o
f fa
re e
nfo
rcem
ent
off
icer
s o
ffer
ing
“on
-th
e-s
po
t” r
ider
ed
uca
tio
n o
n r
edu
ced
-far
e p
rogr
ams.
Ove
rall,
a s
imp
le m
ajo
rity
(5
1%
) o
f re
spo
nd
ents
do
no
t fa
vor
chan
gin
g o
ffic
ers’
un
ifo
rms.
Ad
dit
ion
al a
nal
ysis
rev
eals
vir
tual
ly n
o d
iffe
ren
ce
bet
wee
n W
hit
e (5
4%
) an
d P
eop
le o
f C
olo
r (5
0%
) re
spo
nd
en
ts w
ho
do
no
t a
favo
r a
un
ifo
rm c
han
ge a
s w
ell a
s am
on
g B
lack
(5
3%
) an
d N
on
-Bla
ck
(51
%)
resp
on
de
nts
an
d R
ide
rs (
50
%)
and
No
n-R
ider
s (5
4%
). T
her
e ar
e la
rger
dif
fere
nce
s am
on
g re
spo
nd
en
ts w
ho
Alw
ays
hav
e p
roo
f o
f p
aym
ent
(58
%)
com
par
ed
to
th
ose
wh
o d
o n
ot
(34
%).
Fin
ally
, wh
en c
on
sid
erin
g d
iffe
ren
ces
by
Inco
me
resp
on
den
ts in
th
e ca
tego
ries
less
th
an $
24
,00
0
ann
ual
inco
me
ran
ge f
rom
35
to
39
per
cen
t n
ot
bei
ng
in f
avo
r o
f a
chan
ge in
un
ifo
rm. B
etw
een
42
an
d 4
9 p
erce
nt
of
resp
on
den
ts in
th
e in
com
e
cate
gori
es b
etw
een
$2
4,0
00
to
$7
4,9
99
do
no
t in
fav
or
of
a ch
ange
. Th
e t
wo
hig
hes
t in
com
e ca
tego
ries
exp
ress
maj
ori
ty s
up
po
rt (
51%
) fo
r n
ot
chan
gin
g u
nif
orm
s. A
cro
ss a
ll ca
tego
ries
, a n
ota
ble
nu
mb
er o
f re
spo
nd
ents
(1
5 t
o 2
0%
) in
dic
ate
“Do
n’t
Kn
ow
” w
hen
ask
ed w
het
her
So
un
d
Tran
sit
sho
uld
ch
ange
un
ifo
rms.
Ther
e is
a m
ajo
rity
of
sup
po
rt f
or
way
s su
gges
ted
in t
he
on
line
surv
ey t
o r
eso
lve
un
pai
d f
ines
fro
m r
ider
s am
on
g th
ose
wh
o a
lway
s h
ave
pro
of
of
pay
men
t an
d t
ho
se w
ho
do
no
t. A
maj
ori
ty o
f N
on
-Rid
ers
su
pp
ort
en
rolli
ng
in O
RC
A L
IFT
(52
%)
and
par
tici
pat
ing
in c
om
mu
nit
y se
rvic
e (5
6%
) to
forg
ive
fin
es.
Ad
dit
ion
ally
, 20
per
cen
t o
f re
spo
nd
ents
rec
ord
ed in
wri
te-i
n r
esp
on
ses
that
far
e e
nfo
rcem
ent
is n
ot
nec
essa
ry o
r sh
ou
ld n
ot
be
per
form
ed.
An
exam
inat
ion
of
the
resp
on
den
ts w
ho
ind
icat
ed f
are
enfo
rcem
ent
sho
uld
no
t b
e p
erfo
rmed
rev
eals
vir
tual
ly n
o d
iffe
ren
ce a
mo
ng
Wh
ite/
Peo
ple
of
Co
lor,
Bla
ck/N
on
-Bla
ck, R
ide
r/N
on
-Rid
er o
r ac
ross
Inco
me
cate
gori
es.
Ther
e is
a 1
0 p
erce
nt
dif
fere
nce
am
on
g th
ose
wh
o A
lway
s h
ave
pro
of
of
pay
men
t (2
6%
) an
d t
ho
se w
ho
do
no
t (1
0%
).
Fin
ally
, th
e su
rvey
pro
vid
es a
dd
itio
nal
info
rmat
ion
So
un
d T
ran
sit
may
wan
t to
co
nsi
der
to
imp
rove
cu
sto
mer
ser
vice
(se
e p
age
55).
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 1
2
PR
OJE
CT
OV
ER
VIE
W
An
inte
rnal
So
un
d T
ran
sit
inte
rdis
cip
linar
y w
ork
ing
gro
up
has
bee
n t
aske
d w
ith
rev
iew
ing
fare
en
forc
emen
t p
ract
ices
; alig
nin
g th
ese
pra
ctic
es
wit
h a
gen
cy v
alu
es o
f C
ust
om
er F
ocu
s, In
tegr
ity,
Incl
usi
on
an
d R
esp
ect,
an
d; r
eco
mm
en
din
g im
pro
vem
ents
to
th
ese
pra
ctic
es t
o a
dd
ress
dis
par
ate
imp
acts
am
on
g B
lack
/Afr
ican
Am
eric
an r
ider
s. T
o a
dva
nce
th
is w
ork
, So
un
d T
ran
sit
con
du
cted
th
ree
stu
die
s to
bet
ter
un
der
stan
d
rid
ers’
per
spec
tive
s o
n f
are
enfo
rcem
ent
on
Lin
k lig
ht
rail
and
So
un
der
co
mm
ute
r ra
il. T
he
firs
t st
ud
y w
as a
n o
nb
oar
d s
urv
ey o
f p
asse
nge
rs w
ho
eith
er h
ad o
r d
id n
ot
hav
e p
roo
f o
f p
aym
ent
wh
en t
hey
en
cou
nte
red
a f
are
enfo
rcem
ent
off
icer
. Th
e se
con
d s
tud
y w
as a
reg
ion
-wid
e o
nlin
e
surv
ey a
bo
ut
Sou
nd
Tra
nsi
t’s
fare
en
forc
eme
nt
po
licie
s an
d p
ract
ices
. Th
e th
ird
stu
dy
invo
lved
list
enin
g se
ssio
ns
wit
h c
om
mu
nit
ies
of
colo
r an
d
oth
er h
ard
-to
-rea
ch o
r m
argi
nal
ized
co
mm
un
itie
s. T
he
se t
hre
e st
ud
ies
pro
vid
e in
form
atio
n f
or
add
ress
ing
equ
ity
con
cern
s ab
ou
t So
un
d T
ran
sit’
s
fare
en
forc
emen
t p
roce
sses
.
This
rep
ort
is b
ased
on
res
ult
s fr
om
th
e o
nlin
e s
urv
ey. T
he
on
line
surv
ey is
aim
ed
at
Sou
nd
Tra
nsi
t D
istr
ict
resi
den
ts t
o le
arn
ab
ou
t th
eir
exp
erie
nce
wit
h a
nd
/or
un
der
stan
din
g o
f th
e fa
re e
nfo
rcem
ent
pro
cess
. Th
e st
ud
y sp
ecif
ical
ly a
sks
surv
ey t
aker
s if
th
ey r
ide
Lin
k lig
ht
rail,
Sou
nd
er o
r n
eith
er
mo
de
to u
nd
erst
and
th
e p
ersp
ecti
ves
of
bo
th r
ider
s an
d n
on
-rid
ers.
The
ob
ject
ives
of
the
on
line
stu
dy
are
:
• D
eter
min
e th
e p
rim
ary
reas
on
s cu
sto
mer
s d
o n
ot
or
are
un
able
to
pay
far
es.
• Le
arn
per
spec
tive
s o
f ri
der
s w
ho
alw
ays
hav
e p
roo
f o
f p
aym
ent
and
th
ose
wh
o d
o n
ot.
• Le
arn
fro
m t
he
per
spec
tive
s o
f b
oth
rid
ers
and
no
n-r
ider
s
• Id
enti
fy w
hat
, if
any,
dif
fere
nce
s ex
ist
in a
ttit
ud
es a
nd
pre
fere
nce
s ac
ross
gro
up
s.
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 1
3
ME
TH
OD
OLO
GY
QU
ES
TIO
NN
AIR
E D
ES
IGN
The
on
line
surv
ey w
as d
evel
op
ed f
rom
a h
ybri
d o
f q
ues
tio
ns
in t
he
on
bo
ard
su
rvey
ab
ou
t fa
re m
edia
an
d p
aym
ent
and
qu
esti
on
s cr
eate
d
spec
ific
ally
fo
r th
is s
tud
y o
n c
urr
ent
fare
pra
ctic
es, o
bse
rvat
ion
s o
f th
ose
pra
ctic
es, a
nd
pro
po
sed
po
licy
chan
ges
the
Fare
En
forc
emen
t W
ork
Gro
up
had
an
ecd
ota
lly h
eard
as
op
tio
ns.
Res
po
nd
ents
wer
e a
pp
rise
d t
hat
th
e p
urp
ose
of
the
rese
arch
is t
o u
nd
erst
and
mo
re a
bo
ut
the
chal
len
ges
Lin
k lig
ht
rail
and
So
un
der
co
mm
ute
r
rail
pas
sen
gers
en
cou
nte
r w
hen
pay
ing
fare
s, a
nd
wh
ich
po
licie
s, p
ract
ices
an
d in
form
atio
n w
ou
ld b
ette
r en
sure
eq
uit
able
tra
nsp
ort
atio
n
op
po
rtu
nit
ies
for
all p
asse
nge
rs. T
he
intr
od
uct
ion
als
o n
ote
d t
hat
su
rvey
res
po
nd
en
ts’ a
nsw
ers
to t
he
qu
esti
on
s w
ou
ld h
elp
So
un
d T
ran
sit
eval
uat
e re
sid
ents
’ an
d t
ran
sit
rid
ers’
att
itu
des
ab
ou
t So
un
d T
ran
sit’
s p
olic
ies
and
pra
ctic
es o
f fa
re p
aym
ent
and
en
forc
emen
t. A
dd
itio
nal
ly,
resp
on
den
ts w
ere
info
rmed
th
at a
ll o
f th
e a
nsw
ers
wo
uld
be
kep
t co
nfi
den
tial
, an
d t
hat
th
eir
resp
on
ses
wo
uld
be
com
bin
ed w
ith
oth
ers
for
anal
ysis
an
d n
ever
ass
oci
ated
wit
h a
n in
div
idu
al’s
nam
e o
r em
ail a
dd
ress
.
SU
RV
EY
QU
ES
TIO
NS
(IN
TH
E F
OLL
OW
ING
OR
DE
R)
Mo
de
and
fre
qu
ency
of
trip
(Li
nk
ligh
t ra
il, S
ou
nd
er, n
eith
er)
Ho
w f
are
is u
sual
ly p
aid
(O
RC
A c
ard
, tic
ket,
typ
e o
f ti
cket
, typ
e o
f re
du
ced
far
e, r
ide
wit
ho
ut
pay
ing,
oth
er)
Rea
son
s so
meo
ne
may
no
t h
ave
pro
of
of
pay
men
t
Fre
qu
ency
th
ey h
ave
rid
den
wit
ho
ut
pro
of
of
pay
men
t
If t
hey
hav
e en
cou
nte
red
a f
are
enfo
rcem
ent
off
icer
req
ues
tin
g p
roo
f o
f p
aym
ent
and
ho
w m
any
tim
es in
th
e la
st 1
2 m
on
ths
If t
hey
fee
l th
e fa
re e
nfo
rcem
en
t p
olic
y sh
ou
ld b
e ch
ange
d a
nd
if it
sh
ou
ld b
e m
ore
or
less
len
ien
t
Leve
ls o
f ag
ree
men
t o
r d
isag
ree
men
t ab
ou
t p
erce
ived
att
rib
ute
s o
f fa
re e
nfo
rcem
ent
off
icer
beh
avio
r, if
th
e ci
tati
on
s fi
t th
e “c
rim
e,”
th
e
dif
ficu
lty
or
ease
of
the
pro
cess
of
pay
ing
the
fin
es, t
he
nee
d t
o f
ind
alt
ern
ativ
es f
or
low
er in
com
e ri
der
s, a
nd
th
e n
eed
fo
r o
utr
each
to
har
d-t
o-r
each
co
mm
un
itie
s
A s
erie
s o
f q
ues
tio
ns
on
po
ssib
le im
pro
vem
ents
, in
clu
din
g w
hen
far
e e
nfo
rcem
en
t sh
ou
ld n
ot
be
enfo
rced
(e.
g., s
ever
e w
eath
er)
and
alte
rnat
ive
op
tio
ns
for
reso
lvin
g u
np
aid
fin
es
If S
ou
nd
Tra
nsi
t sh
ou
ld c
han
ge it
s fa
re e
nfo
rcem
ent
po
licy,
an
d if
so
, ho
w
If f
are
enfo
rcem
ent
off
icer
s sh
ou
ld w
ear
dif
fere
nt
un
ifo
rms
and
/or
info
rm p
eop
le a
bo
ut
red
uce
d f
are
pro
gram
s su
ch a
s th
ose
fo
r p
eop
le
wit
h lo
w in
com
es
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 1
4
Ho
w t
he
fare
was
pai
d f
or
the
curr
ent
trip
Dem
ogr
aph
ics,
incl
ud
ing
o
Gen
der
o
Age
o
Emp
loym
ent
stat
us
o
Ho
usi
ng
stat
us
o
Eth
nic
ity
o
Rac
e
o
Zip
co
de
o
Lan
guag
es
oth
er t
han
En
glis
h s
po
ken
at
ho
me
o
Engl
ish
pro
fici
ency
o
Dis
abili
ties
o
Ho
w m
any
peo
ple
in t
he
ho
use
ho
ld
o
An
nu
al h
ou
seh
old
inco
me
AV
AIL
AB
LE L
AN
GU
AG
ES
The
surv
ey w
as t
ran
slat
ed a
nd
off
ered
in n
ine
lan
guag
es: E
ngl
ish
, Tra
dit
ion
al C
hin
ese,
Sim
plif
ied
Ch
ines
e, S
om
ali,
Span
ish
, Ru
ssia
n, T
agal
og,
Ko
rean
an
d V
ietn
ames
e. A
n e
xam
ple
of
the
Engl
ish
-lan
guag
e q
ues
tio
nn
aire
is f
ou
nd
in t
he
Ap
pen
dix
.
EX
EC
UT
ING
TH
E S
UR
VE
Y A
ND
DA
TA
CLE
AN
ING
PR
OM
OT
ING
TH
E S
UR
VE
Y
The
con
sult
ing
firm
PR
R u
sed
th
e so
ftw
are
pla
tfo
rm S
urv
ey G
izm
o t
o m
ake
the
surv
ey a
vaila
ble
on
line
fro
m W
edn
esd
ay, N
ov.
13
th
rou
gh F
rid
ay,
Dec
. 6, 2
019
. So
un
d T
ran
sit
pro
mo
ted
th
e su
rvey
usi
ng
emai
l th
rou
gh r
egio
nal
sta
keh
old
ers
incl
ud
ing
hu
man
ser
vice
s, t
ran
spo
rtat
ion
, bu
sin
ess
gro
up
s as
wel
l as
on
Fac
ebo
ok
and
Tw
itte
r so
cial
med
ia c
han
nel
s. S
ou
nd
Tra
nsi
t al
so p
rom
ote
d t
he
surv
ey t
hro
ugh
in-l
angu
age
eth
nic
med
ia
chan
nel
s. T
he
init
ial l
aun
ch o
f th
e su
rvey
was
on
No
v. 1
3 a
nd
a f
ollo
w-u
p e
mai
l was
sen
t o
n N
ov.
20
, to
ext
end
th
e o
rigi
nal
res
po
nse
dea
dlin
e o
f
No
v. 2
6 t
o D
ec. 6
.
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 1
5
CLE
AN
ING
DA
TA
RE
SP
ON
SE
S
Un
iqu
e id
enti
fier
s w
ere
crea
ted
fo
r ea
ch s
urv
ey a
nd
a v
aria
ble
ind
icat
ing
the
lan
guag
e in
wh
ich
th
e su
rvey
was
tak
en. A
to
tal o
f 1
4,4
62
surv
eys
wer
e lo
gged
fro
m t
he
on
line
pla
tfo
rm, m
ean
ing
that
man
y p
eop
le o
pen
ed t
he
surv
ey a
nd
wen
t to
sec
on
d p
age
des
crib
ing
the
dif
fere
nce
bet
wee
n L
ink
ligh
t ra
il an
d S
ou
nd
er c
om
mu
ter
rail.
Su
rvey
Giz
mo
iden
tifi
ed a
to
tal o
f 1
0,5
16
surv
eys
as c
om
ple
te a
nd
3,9
46
as
par
tial
ly
com
ple
te. A
co
mp
lete
su
rvey
by
Surv
ey G
izm
o in
dic
ate
s th
at s
om
eon
e cl
icke
d a
ll th
e w
ay t
hro
ugh
th
e su
rvey
to
th
e en
d; i
t d
oes
no
t m
ean
th
ey
resp
on
ded
to
an
y q
ues
tio
ns.
Of
the
par
tial
su
rvey
s, a
pp
roxi
mat
ely
40
0 d
id n
ot
con
tain
an
y d
emo
grap
hic
info
rmat
ion
. Bac
k-en
d c
od
ing
flag
s
wer
e cr
eate
d t
o id
enti
fy d
up
licat
e s
urv
eys
by
revi
ewin
g th
e IP
Ad
dre
sses
(m
ult
iple
IP A
dd
ress
es a
re a
llow
ed),
dev
ice
info
rmat
ion
an
d s
oft
war
e
(e.g
. iP
ho
ne
6 ve
rsu
s Fi
refo
x o
n a
Win
do
ws
mac
hin
e), t
ime
the
surv
ey w
as s
ub
mit
ted
(re
spo
nse
s th
at o
ccu
r at
exa
ctly
th
e sa
me
tim
e fr
om
th
e
sam
e d
evic
e an
d s
ame
IP a
re s
usp
icio
us)
, an
d t
ime
spen
t ta
kin
g th
e su
rvey
(it
tak
es a
t le
ast
5 m
inu
tes
to lo
ad a
nd
rea
d t
he
text
on
all
the
pag
es).
A s
mal
l nu
mb
er o
f su
rvey
s in
wh
ich
peo
ple
wro
te in
th
at t
hey
on
ly t
oo
k th
e su
rvey
as
a jo
ke w
ere
dro
pp
ed. A
fter
rem
ovi
ng
tho
se s
urv
eys
that
had
bee
n v
iew
ed in
less
th
an f
ive
min
ute
s an
d e
xam
inin
g th
e fl
ags,
th
e c
lean
ing
pro
cess
res
ult
ed in
a t
ota
l of
8,4
35
usa
ble
su
rvey
s.
SU
RV
EY
OU
TC
OM
ES
DE
FIN
ITIO
N O
F V
ALI
D S
UR
VE
YS
AN
D L
IMIT
AT
ION
S
In o
rder
fo
r th
e su
rvey
to
be
cou
nte
d a
s a
valid
su
rvey
fo
r th
is s
tud
y, it
nee
ded
to
incl
ud
e sp
ecif
ic d
etai
l. Th
e d
efin
itio
n o
f a
valid
su
rvey
fo
r th
is
stu
dy
req
uir
ed t
he
surv
ey t
o c
on
tain
dat
a fo
r th
e fi
rst
qu
esti
on
on
th
e m
od
e o
f se
rvic
e: L
ink
ligh
t ra
il; S
ou
nd
er c
om
mu
ter
rail;
or
Nei
ther
mo
de
.
A t
ota
l of
8,3
78 s
urv
eys
wer
e d
eem
ed t
o b
e va
lid f
or
use
in a
nal
ysis
, of
wh
ich
70
wer
e co
mp
lete
d in
on
e o
f th
e ei
ght
tran
slat
ed la
ngu
ages
men
tio
ned
ab
ove
.
The
dat
a p
rovi
de
an in
dic
atio
n o
f th
e b
ehav
ior
and
per
spec
tive
s o
f p
eop
le w
ho
rid
e Li
nk
ligh
t ra
il an
d S
ou
nd
er c
om
mu
ter
rail,
an
d p
erso
ns
that
rid
e n
eith
er s
ervi
ce. Y
et b
ecau
se n
ot
ever
y p
erso
n in
th
e So
un
d T
ran
sit
Dis
tric
t m
ay h
ave
had
an
eq
ual
op
po
rtu
nit
y to
par
tici
pat
e in
th
e su
rvey
,
ther
efo
re in
form
atio
n g
ain
ed f
rom
th
e su
rvey
can
no
t b
e ge
ner
aliz
ed t
o t
he
grea
ter
po
pu
lati
on
. Giv
en t
hat
, th
is s
urv
ey a
sks
for
the
op
inio
ns
of
the
resp
on
den
ts w
ho
sel
f-se
lect
ed t
o t
ake
the
surv
ey w
hic
h m
ean
s th
e d
ata
do
no
t re
flec
t a
stat
isti
cally
val
id r
epre
sen
tati
on
of
rid
ers,
no
n-r
ider
s
or
Sou
nd
Tra
nsi
t D
istr
ict
resi
den
ts. N
on
eth
ele
ss, i
t p
rovi
des
val
uab
le in
form
atio
n a
bo
ut
ho
w s
elf-
sele
cted
par
tici
pan
ts f
eel a
bo
ut
the
fare
enfo
rcem
ent
pro
cess
. It
sho
uld
als
o b
e n
ote
d t
hat
Cau
casi
an/W
hit
e re
spo
nd
ents
are
ove
r-re
pre
sen
ted
an
d A
sian
or
Asi
an A
me
rica
n a
nd
Bla
ck o
r
Afr
ican
Am
eri
can
s ar
e u
nd
er-r
epre
sen
ted
wh
en c
om
par
ed t
o t
he
dat
a fr
om
th
e st
atis
tica
lly v
alid
rid
er s
urv
ey.
This
sh
ou
ld a
lso
be
take
n in
to
con
sid
erat
ion
wh
en r
evie
win
g th
e in
form
atio
n g
ain
ed f
rom
th
e re
spo
nd
ents
.
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 1
6
SU
RV
EY
RE
SP
ON
DE
RS
DE
SC
RIP
TO
RS
– F
RE
QU
EN
CY
BY
MO
DE
AN
D P
AY
ME
NT
TY
PE
S
As
seen
in F
igu
re 1
, mo
st r
esp
on
den
ts r
ide
Lin
k lig
ht
rail
on
ly (
69
%),
fiv
e p
erce
nt
rid
e So
un
der
co
mm
ute
r ra
il o
nly
, 21
per
cen
t ri
de
bo
th a
nd
six
per
cen
t ri
de
nei
ther
. Tab
le 1
sh
ow
s th
at m
ost
fre
qu
ent
rid
ersh
ip f
or
the
surv
ey r
esp
on
de
nts
is “
occ
asio
nal
ly”
follo
wed
by
“fo
ur
+ d
ays
/wee
k”. I
n
bo
th c
ateg
ori
es, S
ou
nd
er c
om
mu
ter
rail
resp
on
den
ts u
se S
ou
nd
er s
ervi
ce m
ore
fre
qu
entl
y th
an li
ght
rail
resp
on
den
ts u
se L
ink.
Figu
re 1
. Fin
al R
esp
on
se R
ate
s b
y M
od
e
Tab
le 1
. Fre
qu
ency
of
Rid
ing
by
Mo
de
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 1
7
Mo
st r
esp
on
de
nts
(8
8%
) u
se O
RC
A t
o p
ay t
hei
r fa
res,
an
d o
f th
ose
, 81
per
cen
t u
se a
n A
du
lt O
CR
A li
ft c
ard
. Fo
r th
e re
du
ced
far
e p
rod
uct
s, o
ne
per
cen
t h
ave
a Yo
uth
car
d, f
ive
per
cen
t O
RC
A L
IFT,
eig
ht
per
cen
t Se
nio
r, a
nd
tw
o p
erce
nt
a D
isab
ility
Far
e c
ard
.
Tab
le 2
: P
aym
ent
Typ
e b
y M
od
e
T
able
3: F
req
uen
cy o
f R
edu
ced
Far
e T
ype
by
Mo
de
Pay
me
nt
Typ
e
Tota
l Li
nk
Sou
nd
er
OR
CA
car
d
88
%
88
%
89
%
Pu
rch
ase
tic
ket
fro
m v
end
ing
mac
hin
e 8
%
7%
8
%
Pu
rch
ase
tic
ket
fro
m m
ob
ile
de
vice
(Tr
ansi
t G
o T
icke
t ap
p)
1%
1
%
2%
Hu
man
Ser
vice
s/sh
elte
r ti
cket
<1
%
<1%
0
%
I usu
ally
rid
e w
ith
ou
t p
ayin
g a
fare
1
%
1%
1
%
Oth
er, n
ot
liste
d (
ple
ase
spec
ify)
: 1
%
1%
1
%
U-P
ASS
, OR
CA
(st
ud
ent)
1
%
1%
<1
%
U-P
ASS
, OR
CA
(em
plo
yee)
<1
%
<1%
0
%
Re
du
ced
far
e R
egio
nal
<1
%
<1%
0
%
Mu
ltip
le M
eth
od
s <1
%
<1%
0
%
Tota
l (n
) 6
,124
5
,738
3
86
Re
du
ced
Far
e P
rod
uct
To
tal
Lin
k So
un
de
r
LIFT
far
e O
RC
A
5%
5
%
2%
Yo
uth
far
e (
Age
6-1
8)
1%
1
%
<1%
Sen
ior
Fare
(A
ge 6
5+)
9
%
9%
7
%
Dis
abili
ty F
are
2%
2
%
2%
No
ne
of
the
abo
ve
81
%
81
%
85
%
Do
n’t
kn
ow
2
%
2%
4
%
Tota
l (n
) 4
,529
4
,266
2
63
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 1
8
DE
MO
GR
AP
HIC
FIN
DIN
GS
– L
INK
AN
D S
OU
ND
ER
RE
SP
ON
SE
S C
OM
PA
RE
D T
O R
IDE
RS
HIP
SU
RV
EY
DA
TA
To d
eter
min
e if
th
e o
nlin
e su
rvey
res
po
nd
ents
are
un
der
- o
r o
ver-
rep
rese
nte
d f
rom
th
e tr
ue
po
pu
lati
on
of
rid
ers,
th
e d
ata
are
co
mp
ared
to
th
e
stat
isti
cally
val
id o
rigi
n a
nd
des
tin
atio
n s
urv
ey f
rom
th
e B
efo
re a
nd
Aft
er S
tud
y re
po
rt d
ata
that
has
bee
n c
on
du
cted
ap
pro
xim
atel
y o
nce
eve
ry
thre
e ye
ars.
Th
e fo
llow
ing
tab
les
and
gra
ph
s p
rovi
de
info
rmat
ion
on
th
ose
wh
o t
oo
k th
e o
nlin
e su
rvey
an
d in
dic
ated
th
ey r
ide
on
ly L
ink
or
on
ly
Sou
nd
er, a
s w
ell a
s th
ose
wh
o s
aid
th
ey r
ide
bo
th m
od
es. T
he
on
line
surv
ey d
ata
are
co
mp
ared
to
info
rmat
ion
co
llect
ed in
th
e o
rigi
n a
nd
des
tin
atio
n s
urv
ey f
or
the
Bef
ore
an
d A
fter
Stu
dy
for
Lin
k lig
ht
rail
in t
he
fall
of
201
8 a
nd
fo
r So
un
der
fro
m t
he
spri
ng
of
201
9. T
he
ori
gin
an
d
des
tin
atio
n s
urv
ey is
a s
tati
stic
ally
val
id s
urv
ey o
f th
e ri
der
ship
, an
d in
rec
ent
his
tory
.
Figu
re 2
: O
nlin
e S
urv
ey a
nd
Rid
ersh
ip D
ata
by
Rac
e a
nd
Eth
nic
ity
F
igu
re 3
: On
line
Su
rvey
an
d R
ider
ship
Dat
a b
y R
ace
an
d E
thn
icit
y
As
seen
in F
igu
res
2, 3
, an
d 4
, Cau
casi
an/W
hit
e re
spo
nd
en
ts a
re o
ver-
rep
rese
nte
d in
th
e o
nlin
e su
rvey
wh
ile A
sian
or
Asi
an A
me
rica
ns
and
Bla
ck
or
Afr
ican
Am
eric
ans
are
bo
th u
nd
er-r
epre
sen
ted
in t
he
surv
ey r
esu
lts
com
par
ed
to
th
e ri
der
ship
dat
a. F
or
His
pan
ic e
thn
icit
y an
d N
ativ
e
Haw
aiia
n o
r P
acif
ic Is
lan
der
, an
d A
me
rica
n In
dia
n o
r A
lask
a N
ativ
e, t
he
resp
on
se r
ates
are
ver
y si
mila
r in
all
case
s fo
r Li
nk,
So
un
der
an
d r
ider
s o
f
bo
th L
ink
and
So
un
der
, wit
h t
he
ou
tco
mes
eit
her
iden
tica
l or
dif
feri
ng
by
on
ly o
ne
per
cen
t.
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 1
9
Figu
re 4
co
nsi
der
s b
oth
Lin
k an
d S
ou
nd
er R
ider
s. C
auca
sian
/Wh
ite
resp
on
den
ts r
epre
sen
ted
75
per
cen
t o
f th
e su
rvey
re
spo
nse
s co
mp
are
d
to 6
0 p
erce
nt
the
rid
ersh
ip. A
sian
or
Asi
an-A
me
rica
n r
esp
on
den
ts a
re 1
1
per
cen
t o
f th
e su
rvey
res
po
nd
en
ts c
om
par
ed t
o 1
8 p
erce
nt
of
the
rid
ersh
ip. B
lack
or
Afr
ican
Am
eri
can
su
rvey
res
po
nd
ents
mak
e u
p s
ix
per
cen
t o
f th
e re
spo
nse
s co
mp
ared
to
10
per
cen
t o
f th
e d
ata
fro
m t
he
rid
er s
urv
ey.
Tab
le 4
rev
eals
a v
ast
maj
ori
ty o
f re
spo
nd
ents
th
at r
ide
nei
the
r se
rvic
e
are
Cau
casi
an/W
hit
e. D
istr
ibu
tio
n o
f th
e N
on
-Rid
ers
amo
ng
the
race
an
d
eth
nic
ity
tho
se c
ateg
ori
es is
sim
ilar
to t
he
dis
trib
uti
on
s fo
r th
e
resp
on
den
ts w
ho
ind
icat
ed t
hat
th
ey r
ide
Lin
k, S
ou
nd
er o
r b
oth
.
N
on-R
ider
(N
eith
er L
ink
or
Soun
der)
Cau
casi
an/W
hite
81%
Asia
n or
Asi
an A
mer
ican
7%
B
lack
or A
fric
an A
mer
ican
4%
Am
eric
an In
dian
or A
lask
a N
ativ
e 3%
N
ativ
e H
awai
ian
or P
acifi
c Is
land
er
2%
His
pani
c Et
hnic
ity
4%
Two
or M
ore
Rac
es
4%
Oth
er
7%
0%10
%20
%30
%40
%50
%60
%70
%80
%90
%
Bo
th L
ink
and
So
un
der
On
line
Su
rve
y R
esp
on
ses
Rid
ers
hip
Figu
re 4
: O
nlin
e B
oth
Lin
k an
d S
ou
nd
er S
urv
ey a
nd
Rid
ersh
ip
dat
a b
y R
ace
an
d E
thn
icit
y
Tab
le 4
: R
esp
on
ses
for
No
n-R
ider
s b
y R
ace
an
d E
thn
icit
y
A c
om
par
iso
n f
or
no
n-r
ider
s in
Tab
le 4
co
uld
be
mad
e
wit
h c
ensu
s d
ata
to u
nd
erst
and
if t
he
no
n-r
ider
resp
on
den
ts a
re o
ver
or
un
der
-rep
rese
nte
d c
om
par
ed
to t
he
po
pu
lati
on
of
Sou
nd
Tra
nsi
t D
istr
ict.
Th
is
com
par
iso
n w
ill b
e p
erfo
rme
d in
th
e fu
ture
bu
t h
as
no
t b
een
mad
e at
th
e ti
me
of
this
do
cum
ent
wri
tin
g.
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 2
0
Tab
le 6
: Fr
equ
ency
of
Tim
es L
acke
d P
roo
f o
f
Pay
men
t b
y W
hit
e a
nd
Peo
ple
of
Co
lor
Res
po
nd
ents
LAC
K O
F P
RO
OF
OF
PA
YM
EN
T
A v
ast
maj
ori
ty (
86
%)
of
surv
ey r
esp
on
de
nts
ind
icat
e th
ey h
ave
enco
un
tere
d a
far
e en
forc
emen
t o
ffic
er w
hile
rid
ing
on
Lin
k o
r So
un
der
. O
f th
e
86
per
cen
t w
ho
hav
e en
cou
nte
red
a f
are
enfo
rcem
ent
off
icer
, 76
per
cen
t in
dic
ate
they
alw
ays
hav
e p
roo
f o
f p
aym
ent.
Fo
r th
ose
res
po
nd
ents
wh
o d
o n
ot
alw
ays
hav
e p
roo
f o
f p
aym
ent
(34
%),
th
e fr
equ
ency
wit
h w
hic
h t
hey
lack
pro
of
of
pay
men
t is
sim
ilar
for
Lin
k an
d S
ou
nd
er r
ider
s
wh
en c
om
par
ed b
y P
eop
le o
f C
olo
r an
d W
hit
e re
spo
nd
en
ts. T
wo
exc
epti
on
s ar
e th
e h
igh
er f
req
uen
cy o
f So
un
der
rid
ers
wh
o la
cked
pay
men
t “4
tim
es”
and
“5
+ ti
mes
”. A
dd
itio
nal
ly, a
fte
r th
e f
irst
tim
e re
spo
nd
ents
en
cou
nte
r fa
re e
nfo
rcem
ent,
per
cen
tage
s o
f ti
mes
wh
en t
hey
are
fo
un
d t
o
lack
pay
men
t d
rop
s co
nsi
der
ably
.
Figu
re 5
: Se
lf-R
epo
rte
d T
imes
Lac
k P
roo
f o
f P
aym
ent
in L
ast
12
Mo
nth
s
Tab
le 5
: Fr
equ
ency
of
Tim
es L
ack
Pro
of
of
Pay
men
t b
y M
od
e
In c
om
par
ing
tho
se w
ho
des
crib
e as
Cau
casi
an/W
hit
e o
nly
an
d P
eop
le o
f C
olo
r, s
ix
per
cen
t fe
wer
Peo
ple
of
Co
lor
ind
icat
e th
ey “
Nev
er”
lack
pro
of
of
pay
men
t an
d o
nly
slig
htl
y m
ore
oft
en r
epo
rt la
ck o
f p
roo
f o
f p
aym
ent
in t
he
cate
gori
es “
1 T
IME”
(2
%),
“3
TIM
ES”
(1%
) an
d “
5+
TIM
ES”
(1%
). A
dd
itio
nal
tab
les
wit
h d
etai
ls o
f d
emo
grap
hic
dif
fere
nce
s B
ETW
EEN
th
e ca
tego
ries
of
lack
ing
pro
of
of
pay
men
t ca
n b
e fo
un
d in
Ap
pen
dix
A.
Tim
es
wit
ho
ut
Pro
of
of
Pay
me
nt
in la
st 1
2 m
on
ths?
To
tal
Lin
k So
un
de
r
Ne
ver
76%
7
6%
77%
1 T
IME
14%
1
4%
9%
2 T
IMES
4
%
4%
3
%
3 T
IMES
2
%
2%
1
%
4 T
IMES
1
%
1%
5
%
5+
TIM
ES
3%
3
%
7%
Tota
l (n
) 5
,24
4
4,9
16
3
28
To
tal
Whi
te
POC
Nev
er
76%
77%
71%
1 tim
e 14
%
14%
15%
2 tim
es
4%
4%
5%
3 tim
es
2%
1%
3%
4 tim
es
1%
1%
1%
5 +
times
4%
4%
5%
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 2
1
RE
AS
ON
S R
IDE
RS
LA
CK
PR
OO
F O
F P
AY
ME
NT
On
ly p
eop
le w
ho
ind
icat
ed t
hey
rid
e ei
the
r o
r b
oth
Lin
k lig
ht
rail
or
Sou
nd
er (
94
% o
f re
spo
nd
ents
) w
ere
aske
d t
o r
esp
on
d t
o t
he
stat
emen
t:
“Th
ere
are
man
y re
aso
ns
som
eon
e m
ay n
ot
hav
e p
roo
f o
f fa
re p
aym
ent.
(P
leas
e c
hec
k al
l th
at a
pp
ly t
o y
ou
)”. T
hir
ty-n
ine
per
cen
t o
f
resp
on
den
ts w
ho
hav
e ri
dd
en t
he
two
rai
l mo
des
ind
icat
e th
ey a
lway
s h
ave
pro
of
of
pay
men
t. T
his
tra
nsl
ates
to
61
per
cen
t o
f th
e su
rvey
resp
on
den
ts w
ho
rid
e h
avin
g la
cked
pro
of
of
pay
men
t at
so
me
tim
e.
The
follo
win
g ta
ble
dif
fers
fro
m t
he
pre
vio
us
tab
les
that
sh
ow
th
e fr
equ
ency
of
resp
on
ses
cho
sen
. Tab
le 7
sh
ow
s th
e va
riet
y o
f an
swer
s gi
ven
fo
r
the
reas
on
s a
resp
on
der
may
lack
pro
of
of
pay
men
t. T
he
resp
on
den
ts w
ere
allo
wed
to
ch
oo
se m
ore
th
an o
ne
item
. As
such
, th
e ta
ble
pre
sen
ts
the
per
cen
t o
f p
eop
le w
ho
ele
cted
a r
esp
on
se a
s o
pp
ose
d t
o t
he
nu
mb
er o
f
tim
es t
hat
res
po
nse
was
sel
ecte
d.
For
tho
se w
ho
may
no
t al
way
s h
ave
pro
of
of
pay
men
t:
• N
earl
y tw
o-t
hir
ds
rep
ort
th
ey s
imp
ly f
org
et t
o “
tap
”
th
eir
card
• Fo
rty-
nin
e p
erce
nt
ind
icat
ing
ther
e a
re t
imes
th
ey
tap
bu
t it
do
esn
’t w
ork
• Fe
ar o
f m
issi
ng
the
trai
n r
anks
in t
he
top
th
ree
rea
son
s
ind
icat
ed f
or
lack
of
pro
of
of
pay
men
t (4
6%
)
• A
nd
30
per
cen
t o
f th
e p
eop
le r
epo
rt h
avin
g fo
rgo
t th
eir
card
or
mo
ney
• Fi
ftee
n p
erce
nt
ind
icat
e th
ey c
an’t
aff
ord
to
pay
th
e fa
re
Six
per
cen
t in
dic
ate
ther
e w
as a
tim
e th
ey c
ou
ld n
ot
p
hys
ical
ly t
ap t
he
read
er
• Fi
ve p
erce
nt
ind
icat
e th
ey t
oo
k a
chan
ce, e
ven
th
ou
gh t
hey
co
uld
aff
ord
to
pay
th
e fa
re
Rea
son
Why
I M
ay L
ack
Proo
f of P
aym
ent
Cou
nt
Perc
ent
of
Peop
le
I for
got t
o “t
ap”
my
OR
CA
card
30
65
65%
I tap
ped
my
OR
CA
card
, but
it d
oesn
’t w
ork
2323
49
%
I wou
ld h
ave
mis
sed
my
trai
n if
I sto
pped
to
tap
or b
uy a
tick
et
2159
46
%
I for
get m
y O
RC
A ca
rd/m
oney
14
36
30%
I thi
nk m
y tr
ansf
er is
val
id
1219
26
%
I don
’t ha
ve a
cha
nce
to a
dd v
alue
to m
y O
RC
A ca
rd
939
20%
I can
’t af
ford
to p
ay th
e fa
re
693
15%
I can
’t fin
d w
here
to ta
p 66
0 14
%
Oth
er: R
easo
ns n
ot h
ave
proo
f 56
4 12
%
I can
’t ph
ysic
ally
tap
my
card
on
the
read
er
284
6%
I can
pay
the
fare
, but
I ta
ke a
cha
nce
26
0 6%
I d
on’t
know
how
to w
ork
the
mac
hine
to a
dd
mon
ey to
my
card
or p
urch
ase
a tic
ket
228
5%
I don
’t kn
ow h
ow to
pay
the
fare
20
6 4%
Tab
le 7
: R
easo
ns
Peo
ple
Lac
k P
roo
f o
f P
aym
ent
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 2
2
REA
SON
S LA
CK
ING
PR
OO
F O
F P
AYM
ENT
BY
DEM
OG
RA
PH
IC C
HA
RA
CTE
RIS
TIC
S
A c
om
par
iso
n o
f th
e r
easo
ns
for
lack
ing
pro
of
of
pay
men
t b
y W
hit
e o
nly
an
d P
eop
le o
f C
olo
r re
spo
nd
en
ts r
evea
ls n
eglig
ible
dif
fere
nce
s
(bet
wee
n 1
to
5 p
erce
nt)
, bu
t th
e d
iffe
ren
ce is
hig
her
fo
r P
eo
ple
of
Co
lor
than
Wh
ites
. Th
is is
co
nsi
der
ably
sm
alle
r ra
nge
th
an a
ny
oth
er
dem
ogr
aph
ic c
ateg
ori
es o
f fa
cto
rs e
xam
ined
. Th
e to
p t
hre
e d
iffe
ren
ces
by
race
are
1)
are
mis
sin
g th
e tr
ain
if s
top
ped
to
tap
or
bu
y a
tick
et, 2
)
forg
etti
ng
on
e’s
OR
CA
car
d a
nd
3)
no
t b
ein
g ab
le t
o a
ffo
rd t
he
fare
.
Tab
le 8
: To
p D
iffe
ren
ces
in P
erce
nta
ge o
f P
eop
le C
itin
g R
easo
ns
for
Lack
of
Pro
of
of
Pay
men
t b
y W
hit
e/P
eop
le o
f C
olo
r (P
OC
)
The
ran
ge o
f d
iffe
ren
ces
acro
ss a
ll ca
tego
ries
of
reas
on
s ra
nge
s fr
om
less
th
an o
ne
per
cen
t to
10
per
cen
t am
on
g B
lack
an
d N
on
-Bla
ck
resp
on
den
ts a
nd
I w
ou
ld h
ave
mis
sed
my
trai
n is
th
e la
rges
t d
iffe
ren
ce.
Tab
le 9
: To
p D
iffe
ren
ces
in P
erce
nta
ge o
f P
eop
le C
itin
g R
easo
ns
for
Lack
of
Pro
of
of
Pay
men
t b
y B
lack
/Oth
er R
ace
s
Top
Diff
eren
ces
in R
easo
n fo
r Lac
k by
Rac
e W
hite P
OC
I wou
ld h
ave
mis
sed
my
trai
n if
I sto
pped
to ta
p or
buy
a ti
cket
45%
49
%
I for
get m
y O
RC
A ca
rd/m
oney
30
%
33%
I can
’t af
ford
to p
ay th
e fa
re
14%
18%
Top
Diff
eren
ces
in R
easo
n fo
r Lac
k of
Pay
men
t by
Rac
e B
lack
Oth
er
Rac
es
I wou
ld h
ave
mis
sed
my
trai
n if
I sto
pped
to ta
p or
buy
a ti
cket
55%
45
%
I tap
ped
my
OR
CA
card
, but
it d
oesn
’t w
ork
57%
49
%
I don
’t ha
ve a
cha
nce
to a
dd v
alue
to m
y O
RC
A ca
rd
15%
20
%
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 2
3
For
peo
ple
wh
o in
dic
ate
they
hav
e a
dis
abili
ty a
nd
th
ose
wh
o d
o n
ot,
th
e d
iffe
ren
ce a
cro
ss a
ll re
aso
ns
ran
ges
fro
m 2
to
17
per
cen
t. A
ffo
rdab
ility
is o
ne
of
the
larg
er d
iffe
ren
ces
as w
ell h
avin
g th
e o
pp
ort
un
ity
to a
dd
val
ue
to t
hei
r O
RC
A c
ard
an
d b
ein
g p
hys
ical
ly a
ble
to
tap
th
eir
card
.
Tab
le 1
0: T
op
Dif
fere
nce
s in
Per
cen
tage
of
Peo
ple
Cit
ing
Rea
son
s fo
r La
ck o
f P
roo
f o
f P
aym
ent
by
Per
son
s w
ith
a D
isab
ility
an
d N
o D
isab
ility
Surv
ey r
esp
on
de
nts
, in
Tab
le 1
1, w
ho
hav
e a
wo
rkin
g ve
hic
le a
t h
om
e co
mp
are
d t
o t
ho
se w
ho
do
no
t h
ave
exh
ibit
th
e gr
eate
st d
iffe
ren
ces
bet
wee
n 1
) n
ot
bei
ng
able
to
aff
ord
th
e fa
re, 2
) n
ot
hav
ing
a ch
ance
to
ad
d t
he
fare
, an
d 3
) w
ou
ld h
ave
mis
sed
my
trai
n if
I st
op
pe
d t
o t
ap o
r b
uy
a ti
cket
. Th
e d
iffe
ren
ce a
cro
ss a
ll re
aso
ns
ran
ges
fro
m 1
to
17
per
cen
t. M
ore
res
po
nd
en
ts w
ith
ou
t a
veh
icle
at
ho
me
men
tio
n a
larg
er n
um
ber
of
reas
on
s.
Tab
le 1
1: T
op
Dif
fere
nce
s in
Per
cen
tage
of
Peo
ple
Cit
ing
Rea
son
s fo
r La
ck o
f P
roo
f o
f P
aym
ent
by
Ch
oic
e R
ider
/No
n-C
ho
ice
Rid
er
Top
Diff
eren
ces
in R
easo
n fo
r Lac
k by
Dis
abili
ty
Dis
abili
ty
Yes
Dis
abili
ty
No
I can
’t af
ford
to p
ay th
e fa
re
29%
12
%
I don
’t ha
ve a
cha
nce
to a
dd v
alue
to m
y O
RC
A ca
rd
29%
18%
I can
’t ph
ysic
ally
tap
my
card
on
the
read
er
12%
5%
Top
Diff
eren
ces
for L
ack
of P
aym
ent b
y C
hoic
e R
ider
Ve
hicl
e
Yes
Vehi
cle
N
o I c
an’t
affo
rd to
pay
the
fare
10
%
27%
I d
on’t
have
a c
hanc
e to
add
val
ue to
my
OR
CA
card
17
%
28%
I wou
ld h
ave
mis
sed
my
trai
n if
I sto
pped
to ta
p or
buy
a ti
cket
43%
53%
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 2
4
Tab
le 1
2 s
ho
ws
the
dif
fere
nce
s am
on
g th
ose
wh
o s
pea
k En
glis
h o
nly
in t
he
ho
me
and
th
ose
wh
o s
pea
k En
glis
h a
nd
oth
er la
ngu
ages
in t
hei
r
ho
me.
Th
ere
are
fou
r ca
tego
ries
of
Engl
ish
pro
fici
ency
: “N
ot
at A
ll,”
“Les
s th
an W
ell,”
“W
ell,
” an
d “
Ver
y W
ell.”
Th
e la
rges
t d
iffe
ren
ces
are
am
on
g
spea
kin
g En
glis
h “
We
ll” a
nd
On
ly E
ngl
ish
sp
oke
n in
th
e h
om
e. T
he
top
dif
fere
nce
s b
etw
een
th
e re
aso
ns
for
lack
ing
pro
of
of
pay
men
t ar
e 1
)
thin
kin
g th
e tr
ansf
er is
val
id, 2
) n
ot
un
der
stan
din
g h
ow
to
wo
rk t
he
mac
hin
e t
o a
dd
mo
ney
to
th
eir
card
or
pu
rch
ase
a ti
cket
an
d 3
) ca
n’t
aff
ord
to p
ay t
he
fare
. Th
e d
iffe
ren
ce a
cro
ss a
ll ca
tego
ries
var
ies
fro
m 1
to
14
per
cen
t an
d is
hig
her
fo
r th
ose
in t
he
cate
gory
of
spea
k En
glis
h w
ell.
Tab
le 1
2: T
op
Dif
fere
nce
s in
Per
cen
tage
of
Peo
ple
Cit
ing
Rea
son
s fo
r La
ck o
f P
roo
f o
f P
aym
ent
by
Engl
ish
on
ly a
nd
Sp
eak
Engl
ish
Wel
l
As
sho
wn
in T
able
13
, th
e la
rges
t d
iffe
ren
ce a
mo
ng
all g
end
er id
enti
ty c
ateg
ori
es o
f M
ale,
Fem
ale
and
No
n-b
inar
y is
no
t b
ein
g ab
le t
o a
ffo
rd t
o
pay
fo
r re
spo
nd
ents
wh
o li
st t
hei
r ge
nd
er id
enti
ty a
s N
on
-Bin
ary.
Th
e b
igge
st d
iffe
ren
ces
bet
wee
n M
ales
an
d F
emal
es is
fo
rget
tin
g to
tap
th
eir
OR
CA
car
d. A
dd
itio
nal
ly, a
gre
ater
per
cen
tage
of
fem
ales
ind
icat
e th
e ea
ch o
f th
ese
rea
son
s th
at t
hey
lack
pro
of
of
pay
men
t in
hig
her
per
cen
tage
s th
an M
ales
. Mal
e re
spo
nd
en
ts c
ho
ose
th
e re
aso
ns
(lis
ted
bel
ow
) in
low
er p
erce
nta
ges
than
eit
her
peo
ple
wh
o id
enti
fy a
s fe
mal
e o
r
no
n-b
inar
y. O
vera
ll th
e d
iffe
ren
ces
acro
ss a
ll re
aso
ns
for
lack
of
fare
pay
men
t ra
nge
fro
m le
ss t
han
1 p
erce
nt
to 3
1 p
erce
nt.
Tab
le 1
3: T
op
Dif
fere
nce
s in
Per
cen
tage
of
Peo
ple
Cit
ing
Rea
son
s fo
r La
ck o
f P
roo
f o
f P
aym
ent
by
Gen
der
Iden
tity
Top
Diff
eren
ces
for L
ack
of P
aym
ent b
y En
glis
h sp
oken
En
glis
h on
ly in
H
ome
Spea
k En
glis
h W
ell,
othe
r La
ngua
ges
Spok
en in
Hom
e
I thi
nk m
y tr
ansf
er is
val
id
24%
34%
I can
’t af
ford
to p
ay th
e fa
re
13%
28%
I don
’t kn
ow h
ow to
wor
k th
e m
achi
ne to
add
mon
ey to
my
card
or p
urch
ase
a tic
ket
4%
13%
Top
Diff
eren
ces
for L
ack
of P
aym
ent b
y G
ende
r Ide
ntity
M
ale
Fem
ale
Non
-B
inar
y I c
an’t
affo
rd to
pay
the
fare
11
%
14%
42
%
I don
’t ha
ve a
cha
nce
to a
dd v
alue
to m
y O
RC
A ca
rd
16%
28%
36%
I t
hink
my
tran
sfer
is v
alid
23%
26%
42%
I f
orgo
t to
“tap
” m
y O
RC
A ca
rd
25%
33
%
43%
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 2
5
Tab
le 1
4 s
ho
ws
the
com
ple
te s
et o
f p
erce
nta
ges
of
peo
ple
th
at la
ck p
roo
f o
f p
aym
ent
in e
ach
age
gro
up
. An
exa
min
atio
n o
f th
e to
p d
iffe
ren
ces
by
age
gro
up
rev
eals
th
at y
ou
th (
un
der
19
yea
rs o
ld)
are
mo
re li
kely
th
an a
ll ag
e gr
ou
ps
to s
ay t
hey
fo
rgo
t th
eir
card
. Fo
rget
tin
g to
tap
on
e’s
card
is c
ite
d b
y th
e gr
eate
st p
erce
nta
ge o
f p
eop
le in
all
age
gro
up
s ex
cep
t th
ose
wh
o a
re 6
5 y
ears
old
an
d o
lder
. No
t b
ein
g ab
le t
o a
ffo
rd t
o p
ay
the
fare
is c
ited
mo
st o
ften
by
peo
ple
24
an
d u
nd
er a
nd
th
ose
un
der
19
yea
rs o
ld. R
esp
on
den
ts 1
9 t
o 2
4 y
ears
old
pro
vid
e m
ore
rea
son
s fo
r a
lack
of
pro
of
of
pay
men
t th
an o
ther
age
cat
ego
ries
. Fo
r gr
eate
r d
etai
l of
this
an
alys
is, p
leas
e se
e th
e P
erc
enta
ge o
f P
eop
le C
itin
g R
easo
ns
for
Lack
Pro
of
of
Pay
men
t b
y A
ge in
th
e A
pp
end
ix.
Tab
le 1
4:
Per
cen
tage
of
Peo
ple
Cit
ing
Rea
son
s fo
r La
ck o
f P
roo
f o
f P
aym
en
t b
y A
ge
Rea
sons
for L
ack
of P
aym
ent b
y Ag
e <1
9 19
to 2
4 2
5 to
34
35 to
49
50 to
64
65 +
I f
orgo
t to
“tap
” m
y O
RC
A ca
rd
55%
68%
68%
66
%
63%
47
%
I tap
ped
my
OR
CA
card
, but
it d
oesn
’t w
ork
47%
44%
54%
52
%
41%
38
%
I wou
ld h
ave
mis
sed
my
trai
n if
I sto
pped
to
tap
or b
uy a
tick
et
45
%
55%
54%
44%
34%
24%
I f
orge
t my
OR
CA
card
/mon
ey
5
3%
50%
37%
29
%
15%
13
%
I thi
nk m
y tr
ansf
er is
val
id
24%
32%
3
3%
25%
14
%
15%
I d
on’t
have
a c
hanc
e to
add
val
ue to
my
OR
CA
card
32%
3
3%
26
%
17
%
9%
9%
I can
’t af
ford
to p
ay th
e fa
re
34%
3
7%
20%
10
%
5%
3%
I can
’t fin
d w
here
to ta
p 13
%
15%
17%
14
%
10%
11
%
Oth
er: R
easo
ns n
ot h
ave
proo
f 13
%
7%
10%
13
%
15%
12
%
I can
’t ph
ysic
ally
tap
my
card
on
the
read
er
8%
8%
9%
5%
3%
1%
I can
pay
the
fare
, but
I ta
ke a
cha
nce
11
%
1
5%
7%
3%
2%
2%
I don
’t kn
ow h
ow to
wor
k th
e m
achi
ne to
add
m
oney
to m
y ca
rd o
r pur
chas
e a
ticke
t
5%
7%
6%
4%
3%
5%
I d
on’t
know
how
to p
ay th
e fa
re
3%
5%
6%
4%
3%
3%
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 2
6
Ther
e ar
e d
iffe
ren
ces
in t
he
reas
on
s fo
r la
ck p
roo
f o
f p
aym
ent
by
inco
me.
At
the
low
est
inco
mes
, in
dic
atin
g o
ne
can
no
t af
ford
to
pay
an
d o
ne’
s
inco
me
is c
ited
by
59
per
cen
t o
f th
e re
spo
nd
ents
in t
he
$1
2,0
00
to $
15
,99
9 in
com
e ca
tego
ry. T
he
per
cen
tage
of
resp
on
de
nts
ind
icat
ing
this
reas
on
fo
r la
ck o
f p
roo
f o
f p
aym
ent
stea
dily
dec
reas
es t
o a
low
of
5%
fo
r re
spo
nd
ents
to
a h
igh
of
inco
mes
gre
ater
th
an $
10
0,0
00
.
An
oth
er n
ota
ble
dif
fere
nce
acr
oss
inco
me
cate
gori
es is
res
po
nd
ents
in t
he
low
er in
com
e le
vels
mo
re o
ften
ind
icat
e th
at t
he
reas
on
th
ey la
ck
pro
of
of
pay
men
t is
th
at t
hey
th
ink
thei
r tr
ansf
er is
val
id t
han
do
res
po
nd
ents
at
hig
her
inco
me
leve
ls. A
cro
ss a
ll in
com
e le
vels
, th
inki
ng
on
e’s
tran
sfer
is v
alid
was
sel
ecte
d b
y 2
0 a
nd
43
per
cen
t o
f th
e ri
der
s as
a o
ne
of
the
reas
on
s th
e ri
der
s la
ck p
roo
f o
f p
aym
ent.
Taki
ng
a ri
sk a
nd
no
t p
ayin
g th
e fa
re, e
ven
if o
ne
can
, is
cite
d a
cro
ss a
ll in
com
e le
vels
bu
t ra
nge
s fr
om
3 p
erce
nt
to 1
6 p
erce
nt
of
all r
ider
s an
d 1
0
per
cen
t o
r m
ore
at
the
low
er in
com
e ca
tego
ries
(b
etw
een
$1
2,0
00 t
o $
32,9
99
).
No
t b
ein
g ab
le t
o f
ind
wh
ere
to t
ap is
als
o r
elat
ivel
y co
nsi
sten
t ac
ross
inco
me
leve
ls, r
angi
ng
fro
m 9
per
cen
t to
20
per
cen
t o
f re
spo
nd
ents
cho
osi
ng
it a
s a
reas
on
fo
r la
ck o
f p
roo
f o
f p
aym
ent.
The
top
fo
ur
reas
on
s ci
ted
are
als
o r
elat
ivel
y co
nsi
sten
t ac
ross
inco
mes
as
liste
d b
elo
w. H
ow
ever
th
e ri
der
s in
th
e lo
wer
inco
mes
mo
re
freq
uen
tly
ind
icat
e “I
wo
uld
hav
e m
isse
d m
y tr
ain
if I
sto
pp
ed t
o t
ap b
uy
a ti
cket
,” a
nd
mo
re o
ften
th
ey g
ive
the
reas
on
“I t
app
ed m
y O
RC
A c
ard
,
bu
t it
do
esn
’t w
ork
”:
I fo
rgo
t to
“ta
p”
my
OR
CA
car
d
I tap
ped
my
OR
CA
car
d, b
ut
it d
oes
n’t
wo
rk
I wo
uld
hav
e m
isse
d m
y tr
ain
if I
sto
pp
ed t
o t
ap o
r b
uy
a ti
cket
I fo
rget
my
OR
CA
car
d/m
on
ey.
Fin
ally
, no
t h
avin
g a
chan
ce t
o a
dd
mo
ney
to
on
e’s
OR
CA
car
d is
ch
ose
n s
ligh
tly
mo
re o
ften
as
reas
on
by
rid
ers
at t
he
low
er in
com
e le
vels
.
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 2
7
Tab
le 1
5:
Per
cen
tage
of
Peo
ple
Cit
ing
Rea
son
s fo
r La
ck P
roo
f o
f P
aym
ent
by
Inco
me
Cat
ego
ry
Rea
sons
for L
ack
of P
aym
ent
< $12,
000
$12,
000
- $1
5,99
9 $
16,0
00 -
$19,
999
$20,
000
- $2
3,99
9 $2
4,00
0-$3
2,99
9 $3
3,00
0-$4
1,99
9 $4
2,00
0-$
49,9
99
I for
got t
o “t
ap”
my
OR
CA
card
55
%
63%
63
%
59%
65
%
66%
67
%
I tap
ped
my
OR
CA
card
, but
it d
oesn
’t w
ork
35%
42
%
43%
50
%
55%
50
%
51%
…
.mis
sed
my
trai
n if
I sto
pped
to ta
p or
buy
a ti
cket
45%
51
%
57%
57
%
53%
46
%
53%
I f
orge
t my
OR
CA
card
/mon
ey
31%
40
%
48%
49
%
39%
36
%
39%
I t
hink
my
tran
sfer
is v
alid
27%
33
%
43%
40
%
43%
38
%
29%
I d
on’t
have
a c
hanc
e to
add
val
ue to
my
OR
CA
card
23
%
37%
48%
38
%
39%
27
%
28%
I c
an’t
affo
rd to
pay
the
fare
55%
57
%
46%
44
%
41%
27
%
21%
I c
an’t
find
whe
re to
tap
13%
15
%
20%
9%
14
%
14%
13
%
Oth
er: R
easo
ns n
ot h
ave
proo
f 13
%
12%
13
%
18%
11
%
13%
10
%
I can
’t ph
ysic
ally
tap
my
card
on
the
read
er
13%
13
%
13%
6%
13
%
9%
7%
I can
pay
the
fare
, but
I ta
ke a
cha
nce
9%
16%
15
%
10%
14
%
8%
7%
I don
’t kn
ow h
ow …
.add
mon
ey/p
urch
ase
a tic
ket
4%
5%
11%
4%
12
%
6%
3%
I don
’t kn
ow h
ow to
pay
the
fare
2%
6%
4%
3%
6%
5%
6%
Rea
sons
for L
ack
of P
aym
ent (
cont
inue
d…)
$50,
000
$57,
999
$58,
000
- $6
5,99
9 $
66,0
00 -
$74,
999
$75,
000
- $9
9,99
9 $1
00,0
00
or m
ore
I for
got t
o “t
ap”
my
OR
CA
card
64
%
69%
68
%
66%
67
%
I tap
ped
my
OR
CA
card
, but
it d
oesn
’t w
ork
54%
50
%
51%
50
%
49%
…
.mis
sed
my
trai
n if
I sto
pped
to ta
p or
buy
a ti
cket
47%
49
%
46%
51
%
43%
I f
orge
t my
OR
CA
card
/mon
ey
33%
27
%
36%
33
%
29%
I t
hink
my
tran
sfer
is v
alid
28%
30
%
28%
25
%
20%
I d
on’t
have
a c
hanc
e to
add
val
ue to
my
OR
CA
card
25
%
20%
27
%
19%
13
%
I can
’t af
ford
to p
ay th
e fa
re
18%
15
%
15%
9%
5%
I c
an’t
find
whe
re to
tap
14%
14
%
19%
14
%
13%
O
ther
: Rea
sons
not
hav
e pr
oof
9%
9%
14%
11
%
13%
I c
an’t
phys
ical
ly ta
p m
y ca
rd o
n th
e re
ader
6%
6%
9%
6%
4%
I c
an p
ay th
e fa
re, b
ut I
take
a c
hanc
e
6%
4%
6%
5%
3%
I don
’t kn
ow h
ow …
.add
mon
ey/p
urch
ase
a tic
ket
6%
5%
7%
4%
4%
I don
’t kn
ow h
ow to
pay
the
fare
6%
5%
6%
3%
4%
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 2
8
The
follo
win
g ch
art
sho
ws
the
vari
atio
n a
fter
agg
rega
tin
g th
e in
com
e ca
tego
ries
. Th
e d
iffe
ren
ces
bec
om
e m
ore
ap
par
ent
bet
wee
n t
ho
se w
ho
mak
e m
ore
an
d le
ss t
han
$5
0,0
00
. Aga
in t
hin
kin
g o
ne’
s tr
ansf
er is
val
id, n
ot
hav
ing
a ch
ance
to
ad
d v
alu
e to
th
e ca
rd, n
ot
bei
ng
able
to
aff
ord
to
pay
th
e fa
re a
nd
bei
ng
able
to
pay
th
e fa
re b
ut
taki
ng
the
chan
ce c
on
tin
ue
to b
e fr
equ
entl
y lis
ted
rea
son
s ac
ross
inco
me
leve
ls. O
ne
dif
fere
nce
in t
he
vari
atio
n t
hat
bec
om
es m
ore
ap
par
ent
in T
able
16
than
15
is t
he
hig
h p
erce
nta
ge o
f p
eop
le c
itin
g th
e re
aso
n o
f n
ot
be
ing
able
to
ph
ysic
ally
tap
th
e ca
rd o
n t
he
read
er a
t th
e le
vel o
f 10
per
cen
t o
f p
eop
le w
ith
inco
mes
un
der
$5
0,0
00
. Ove
rall
peo
ple
wit
h lo
wer
inco
mes
cit
e
mo
re r
easo
ns
and
in g
reat
per
cen
tage
s in
th
an o
ther
inco
me
leve
ls.
Tab
le 1
6:
Per
cen
tage
of
Peo
ple
Cit
ing
Rea
son
s fo
r La
ck o
f P
roo
f o
f P
aym
en
t b
y C
om
bin
ed In
com
e C
ate
gori
es
Rea
sons
for L
ack
of P
aym
ent
< $50,
000 $5
0,00
0 -
$74,
999
$75,
000
- $9
9,99
9 $1
00,0
00
or m
ore
I for
got t
o “t
ap”
my
OR
CA
card
63
%
67%
66
%
67%
I t
appe
d m
y O
RC
A ca
rd, b
ut it
doe
sn’t
wor
k 48
%
52%
50
%
49%
…
.mis
sed
my
trai
n if
I sto
pped
to ta
p or
buy
a ti
cket
54%
47
%
51%
43
%
I for
get m
y O
RC
A ca
rd/m
oney
39
%
32%
33
%
29%
I t
hink
my
tran
sfer
is v
alid
35
%
29%
25
%
20%
I d
on’t
have
a c
hanc
e to
add
val
ue to
my
OR
CA
card
32%
25
%
19%
13
%
I can
’t af
ford
to p
ay th
e fa
re
37
%
16%
9%
5%
I c
an’t
find
whe
re to
tap
13%
16
%
14%
13
%
Oth
er: R
easo
ns n
ot h
ave
proo
f 12
%
11%
11
%
13%
I c
an’t
phys
ical
ly ta
p m
y ca
rd o
n th
e re
ader
10%
7%
6%
4%
I c
an p
ay th
e fa
re, b
ut I
take
a c
hanc
e
10
%
5%
5%
3%
I don
’t kn
ow h
ow …
.add
mon
ey/p
urch
ase
a tic
ket
6%
6%
4%
4%
I don
’t kn
ow h
ow to
pay
the
fare
5%
6%
3%
4%
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 2
9
Tab
le 1
7 s
ho
ws
the
vari
atio
n f
or
emp
loym
ent
stat
us
cate
gori
es. E
mp
loym
ent
stat
us
is a
mu
lti-
sele
ct r
esp
on
se o
pti
on
qu
esti
on
. An
alys
is r
evea
led
up
to
3%
du
plic
atio
n in
res
po
nse
s, w
ith
58
% o
f th
e d
up
licat
ion
bei
ng
bet
wee
n s
tud
ents
an
d p
art-
tim
e em
plo
ymen
t, a
nd
rem
ain
ing
du
plic
atio
n
bei
ng
wit
h v
ario
us
com
bin
atio
ns
of
stu
den
t an
d p
art-
tim
e em
plo
ymen
t st
atu
s o
n t
he
oth
er c
ateg
ori
es o
f e
mp
loym
ent.
Fo
r th
is r
easo
n, “
Stu
den
t
On
ly”
stat
us
was
sep
arat
ed o
ut,
as
was
“P
art-
Tim
e O
nly
” em
plo
ymen
t. A
new
cat
ego
ry o
f “S
tud
ent
and
Par
t-Ti
me”
em
plo
ymen
t w
as c
reat
ed,
mak
ing
each
cat
ego
ry m
utu
ally
exc
lusi
ve f
rom
an
oth
er.
Som
e h
igh
ligh
ts f
rom
an
exa
min
atio
n o
f th
e d
ata
by
emp
loym
ent
stat
us
reve
als
Stu
den
t o
nly
res
po
nd
ents
mo
st f
req
uen
tly
cite
(7
3%
) th
e re
aso
n
they
lack
pro
of
of
pay
men
t is
th
at t
hey
fo
rget
to
tap
th
eir
OR
CA
car
d.
This
is t
he
hig
hes
t p
erce
nta
ge o
f al
l th
e re
spo
nd
ents
in a
ny
emp
loym
ent
stat
us
cate
gory
. A s
imp
le m
ajo
rity
of
resp
on
de
nts
wh
o in
dic
ate
they
are
fu
ll-ti
me
emp
loye
d c
ite
that
th
ey t
ap b
ut
thei
r ca
rd d
oe
s n
ot
wo
rk.
Stu
den
ts (
51
%)
and
Stu
den
ts w
ho
als
o w
ork
Par
t-ti
me
(55
%)
are
th
e m
ost
like
ly in
dic
ate
they
wo
uld
hav
e m
isse
d t
hei
r tr
ain
if t
hey
sto
pp
ed t
o
tap
or
by
a ti
cket
. No
tab
ly, o
nly
10
per
cen
t o
f re
tire
d p
erso
ns
ind
icat
e th
ey f
org
et t
hei
r ca
rd o
r m
on
ey a
s a
reas
on
. Th
e o
ther
em
plo
ymen
t st
atu
s
cate
gori
es r
ange
fro
m 3
1 to
47
per
cen
t o
n f
org
etti
ng
thei
r ca
rd o
r m
on
ey. T
he
hig
hes
t re
spo
nse
sel
ecti
on
am
on
g th
ose
wh
o m
arke
d
un
emp
loye
d b
elie
ve t
hei
r tr
ansf
er is
val
id a
t 40
per
cen
t. R
esp
on
den
ts in
th
e U
nem
plo
yed
cat
ego
ry a
lso
ind
icat
ed t
hey
can
’t a
ffo
rd t
o p
ay t
he
fare
mo
re f
req
uen
tly
than
fo
un
d in
th
e o
the
r ca
tego
ries
. Res
po
nd
ents
wh
o a
re F
ull-
tim
e an
d R
etir
ed a
re t
he
leas
t lik
ely
to c
ho
ose
no
t h
avin
g a
chan
ce t
o a
dd
val
ue
to t
hei
r ca
rd, (
18
% a
nd
10
%, r
esp
ecti
vely
). F
inal
ly, S
tud
ents
wh
o a
lso
wo
rk p
art-
tim
e m
uch
mo
re f
req
uen
tly
sele
ct t
hey
can
affo
rd t
o p
ay t
he
fare
bu
t ta
ke a
ch
ance
at
20
per
cen
t co
mp
ared
to
all
oth
er e
mp
loym
ent
stat
us
wh
ich
ran
ge f
rom
1 t
o 1
1 p
erce
nt.
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 3
0
Tab
le 1
7:
Per
cen
tage
s o
f P
eop
le C
itin
g R
easo
ns
for
Lack
of
Pro
of
of
Pay
men
t b
y Em
plo
ymen
t St
atu
s
Rea
sons
Lac
k Pr
oof o
f Pay
men
t Fu
ll-tim
e Pa
rt-
time
(onl
y
Une
m-
ploy
ed
Stud
ent
(onl
y)
Ret
ired
Part
-tim
e an
d St
uden
t I f
orgo
t to
“tap
” m
y O
RC
A ca
rd
67%
63
%
60%
73
%
46%
69
%
I tap
ped
my
OR
CA
card
, but
it d
oesn
’t w
ork
51%
50
%
39%
45
%
39%
41
%
I wou
ld h
ave
mis
sed
my
trai
n if
I sto
pped
to
tap
or b
uy a
tick
et
47
%
45
%
48
%
51
%
25
%
55
%
I for
get m
y O
RC
A ca
rd/m
oney
31
%
33%
32
%
36%
10
%
47%
I t
hink
my
tran
sfer
is v
alid
24%
33
%
40%
30
%
20%
30
%
I don
’t ha
ve a
cha
nce
to a
dd v
alue
to m
y O
RC
A ca
rd
18
%
33
%
30
%
26
%
10
%
26
%
I can
’t af
ford
to p
ay th
e fa
re
12%
23
%
36%
28
%
5%
33%
I c
an’t
find
whe
re to
tap
14%
10
%
15%
15
%
13%
11
%
Oth
er: R
easo
ns n
ot h
ave
proo
f 11
%
14%
15
%
9%
14%
12
%
I can
’t ph
ysic
ally
tap
my
card
on
the
read
er
6%
7%
11%
7%
2%
9%
I c
an p
ay th
e fa
re, b
ut I
take
a c
hanc
e
5%
5%
11%
11
%
1%
20%
I d
on’t
know
how
to w
ork
the
mac
hine
to a
dd
mon
ey to
my
card
or p
urch
ase
a tic
ket
5%
6%
7%
6%
6%
4%
I don
’t kn
ow h
ow to
pay
the
fare
4%
5%
5%
5%
5%
1%
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 3
1
AT
TIT
UD
ES
AB
OU
T C
UR
RE
NT
FA
RE
EN
FO
RC
EM
EN
T P
OLI
CIE
S,
PR
OC
ES
SE
S A
ND
CH
AN
GE
S
PO
LIC
Y F
IND
ING
S B
Y P
RO
OF
OF
PA
YM
EN
T
PO
LIC
Y P
RE
FE
RE
NC
ES
KE
Y P
OLI
CY
FIN
DIN
GS
BY
PR
OO
F O
F P
AY
ME
NT
The
surv
ey a
sked
res
po
nd
en
ts h
ow
fre
qu
entl
y th
ey h
ave
pro
of
of
pay
men
t (P
OP
). A
vas
t m
ajo
rity
of
resp
on
den
ts in
dic
ate
they
alw
ays
hav
e p
roo
f o
f p
aym
ent.
Th
e b
reak
do
wn
is in
Tab
le 1
6. F
or
this
an
alys
is, t
he
dat
a is
agg
rega
ted
into
tw
o g
rou
ps;
th
ose
wh
o a
lway
s h
ave
pro
of
of
pay
men
t
(69
%)
and
th
ose
wh
o in
dic
ate
the
do
no
t al
way
s h
ave
pro
of
of
pay
men
t (3
1%
).
The
surv
ey a
lso
ask
ed if
So
un
d T
ran
sit’
s p
olic
y fo
r ri
der
s af
ter
they
rec
eive
a w
arn
ing
and
are
fou
nd
wit
ho
ut
pro
of
of
fare
pay
men
t sh
ou
ld it
be
mo
re o
r le
ss le
nie
nt.
Tab
le 1
8 s
ho
w t
he
bre
akd
ow
n r
esp
on
ses
for
this
qu
esti
on
.
Tab
le 1
9:
Freq
uen
cy o
f R
esp
on
ses
on
Po
licy
bei
ng
Mo
re o
r Le
ss L
enie
nt
WH
EN T
HIN
KIN
G A
BO
UT
SOU
ND
TR
AN
SIT'
S FA
RE
ENFO
RC
EMEN
T P
OLI
CY
, SH
OU
LD IT
BE
MO
RE
OR
LES
S LE
NIE
NT
FOR
RID
ERS
AFT
ER T
HEY
REC
EIV
E A
WA
RN
ING
A
ND
AR
E FO
UN
D W
ITH
OU
T P
RO
OF
OF
FAR
E P
AY
MEN
T?
Co
un
t P
erc
en
t o
f R
esp
on
ses
1 M
ore
Len
ien
t 3
,96
4
49%
2
1,0
80
1
3%
3 N
eith
er m
ore
no
r le
ss le
nie
nt
1,4
40
1
8%
4 3
95
5%
5 L
ess
len
ien
t 1
,02
7
13%
Do
n’t
Kn
ow
2
55
3%
Tota
l (n
) 8
,16
1
100
%
How
ofte
n do
yo
u ha
ve
proo
f of f
are
paym
ent?
Cou
nt
Perc
ent o
f R
espo
nses
Alw
ays
5,34
9 68
.7%
Ofte
n 18
36
23.6
%
Occ
asio
nally
26
8 3.
4%
Rar
ely
183
2.4%
N
ever
14
9 1.
9%
Tota
l 7,
785
100%
Ta
ble
18
: Fr
equ
ency
of
PO
P
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 3
2
Wh
en a
sked
wh
eth
er S
ou
nd
Tra
nsi
t sh
ou
ld c
han
ge it
s cu
rren
t fa
re e
nfo
rcem
ent
war
nin
g an
d c
itat
ion
pra
ctic
es, 6
5%
per
cen
t o
f al
l res
po
nd
en
ts
said
“Ye
s.”
Of
tho
se w
ho
do
no
t al
way
s h
ave
pro
of
of
pay
men
t, 8
0 p
erce
nt
say
yes.
Nea
rly
two
-th
ird
s (6
0%
) o
f th
ose
wh
o r
epo
rt a
lway
s h
avin
g
pro
of
of
pay
men
t al
so a
gree
d t
hat
th
e cu
rren
t p
ract
ices
sh
ou
ld b
e
chan
ged
.
0%
20
%
40
%
60
%
80
%
Mo
re le
nie
nt
(1)
(2)
Ne
ith
erm
ore
no
rle
ss (
3)
(4)
Less
len
ien
t(5
)D
on
t kn
ow
Op
inio
n o
n L
enie
ncy
in C
urr
ent
Fare
En
forc
emen
t Po
licy
by
Alw
ays
hav
ing
Pro
of
of
Paym
ent
or
No
t
Do
n't
Alw
ays
Hav
e P
OP
Alw
ays
Hav
e P
OP
Res
pons
e C
ount
Pe
rcen
t of
Pe
ople
Red
uce
the
fine
from
$12
4 44
61
82%
Incr
ease
the
num
ber o
f war
ning
s
3101
57
%
Red
uce
the
amou
nt o
f tim
e fo
r cita
tions
to
accu
mul
ate
from
12
to 6
mon
ths
21
61
40
%
Incr
ease
the
amou
nt o
f tim
e fo
r cita
tions
to
accu
mul
ate
from
12
to 1
8 m
onth
s
613
11
%
Red
uce
the
num
ber o
f war
ning
s to
no
war
ning
s 31
1 6%
Incr
ease
the
fine
from
$12
4 24
5 5%
The
surv
ey a
lso
ask
ed r
esp
on
de
nts
in w
hic
h w
ays
they
mig
ht
chan
ge f
are
enfo
rcem
ent
po
licy.
Th
e re
spo
nd
ents
wer
e gi
ven
six
op
tio
ns
and
an
op
po
rtu
nit
y to
wri
te in
res
po
nse
s. T
he
per
cen
tage
of
resp
on
ses
for
each
op
tio
n is
des
crib
ed in
Tab
le 2
0.
Ad
dit
ion
al w
rite
-in
res
po
nse
s in
clu
de
78
peo
ple
su
gges
tin
g th
e
op
po
rtu
nit
y to
“ta
p-o
n-t
he
spo
t” if
th
ey f
org
ot,
20
peo
ple
sugg
esti
ng
eith
er
a p
aym
ent
pla
n o
r p
ay la
ter,
an
d a
th
ird
resp
on
se b
y 1
8 p
eop
le r
eco
mm
end
ing
reso
lvin
g th
e fi
ne
if
cred
ited
fo
r fu
ture
use
.
T
able
20
: Fre
qu
ency
of
Res
po
nse
s to
Six
Po
licy
Op
tio
ns
As
Figu
re 6
sh
ow
s, t
her
e is
mo
re s
up
po
rt f
or
mo
re le
nie
nt
po
licie
s b
y th
ose
wh
o h
ave
no
t al
way
s b
een
ab
le t
o p
rovi
de
pro
of
of
pay
men
t. H
ow
ever
, th
ose
wh
o a
lway
s h
ave
pro
of
of
pay
men
t ar
e m
ore
like
ly t
o b
e in
fav
or
of
all t
he
oth
er c
ho
ices
,
or
do
n’t
kn
ow
, mo
re f
req
uen
tly
than
th
ose
wh
o d
on
’t a
lway
s
hav
e p
roo
f o
f p
aym
ent.
Figu
re 6
: O
pin
ion
s o
n C
urr
ent
Fare
En
forc
em
ent
Po
licy
by
Pro
of
of
Pay
men
t (P
OP
)
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 3
3
Figu
re 7
: To
p C
ho
ice
s o
n F
are
En
forc
em
ent
Po
licy
Ch
ange
s b
y P
roo
f o
f P
aym
ent
PR
OC
ES
S O
PIN
ION
S
Surv
ey r
esp
on
de
nts
wer
e as
ked
fo
r th
eir
op
inio
ns
on
sta
tem
en
ts a
bo
ut
per
cep
tio
ns
of
fare
en
forc
eme
nt
off
icer
s’ d
emea
no
r, t
he
app
rop
riat
enes
s o
f th
e le
vel o
f th
e fi
nes
, pro
cess
fo
r ap
pea
ling
and
pay
ing
fin
es, a
nd
po
ssib
le c
han
ges
Sou
nd
Tra
nsi
t m
igh
t co
nsi
der
. Th
e
follo
win
g ta
ble
hig
hlig
hts
th
ose
res
po
nse
s b
y th
ose
wh
o a
lway
s h
ave
pro
of
of
pay
men
t an
d t
ho
se w
ho
do
no
t. It
sp
ecif
ical
ly c
om
par
es
the
com
bin
ed s
core
s fo
r ag
ree
ing
and
str
on
gly
agre
ein
g w
ith
th
e st
atem
ents
fo
r th
ose
wh
o in
dic
ated
“d
on
’t k
no
w.”
0%
10
%
20
%
30
%
40
%
50
%
60
%
70
%
80
%
90
%
10
0%
Do
n't
Alw
ays
hav
e P
OP
Alw
ays
hav
e P
OP
Top
Tw
o C
ho
ices
fo
r C
han
gin
g C
urr
ent
Polic
y
Red
uce
th
e f
ine
fro
m $
12
4In
cre
ase
the
nu
mb
er o
f w
arn
ings
Surv
ey t
aker
s w
ere
also
ask
ed h
ow
th
e p
ract
ices
sh
ou
ld
be
chan
ged
. Th
ere
is o
verw
hel
min
g su
pp
ort
fo
r re
du
cin
g
the
fin
e an
d in
crea
sin
g th
e w
arn
ings
by
bo
th t
ho
se w
ho
alw
ays
pro
vid
e p
roo
f o
f p
aym
ent
and
th
ose
wh
o d
o n
ot.
Gre
ater
su
pp
ort
fo
r th
ese
chan
ges
com
es
fro
m t
ho
se
wh
o d
on
’t a
lway
s h
ave
pro
of
of
pay
men
t.
Nea
rly
nin
e in
10
wh
o d
on
’t a
lway
s h
ave
pro
of
of
pay
men
t an
d e
igh
t in
10
wit
h p
roo
f o
f p
aym
ent
sup
po
rt r
edu
cin
g th
e fi
ne
fro
m $
12
4
Two
-th
ird
s (6
7%
) o
f th
ose
wh
o d
on
’t a
lway
s h
ave
pro
of
of
pay
men
t co
mp
ared
to
52
per
cen
t o
f
tho
se w
ho
do
fav
or
incr
easi
ng
the
nu
mb
er o
f
war
nin
gs
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 3
4
Op
inio
ns
on
far
e en
forc
emen
t
pra
ctic
es a
nd
po
licie
s re
veal
:
Prac
tices
and
Pro
cess
es
R
espo
nse
Type
D
on’t
Alw
ays
have
PO
P Al
way
s ha
ve P
OP
Soun
d Tr
ansi
t’s fa
re e
nfor
cem
ent o
ffice
rs tr
eat p
eopl
e
with
out b
ias
Agre
e/ S
trong
ly A
gree
D
on’t
Know
18
%
13%
41
%
18%
So
und
Tran
sit’s
fare
enf
orce
men
t offi
cers
are
agg
ress
ive
or
intim
idat
ing
to th
ose
with
lim
ited
Engl
ish
skill
s Ag
ree/
Stro
ngly
Agr
ee
Don
’t Kn
ow
55%
21
%
28%
30
%
Soun
d Tr
ansi
t’s fa
re e
nfor
cem
ent o
ffice
rs a
re a
ggre
ssiv
e
or in
timid
atin
g to
thos
e ex
perie
ncin
g ho
mel
essn
ess
Agre
e/ S
trong
ly A
gree
D
on’t
Know
61
%
19%
29
%
32%
So
und
Tran
sit’s
fare
enf
orce
men
t offi
cers
are
agg
ress
ive
or
intim
idat
ing
to to
uris
ts o
r vis
itors
Ag
ree/
Stro
ngly
Agr
ee
Don
’t Kn
ow
29%
21
%
14%
28
%
Cita
tions
do
not f
it th
e “c
rime”
Ag
ree/
Stro
ngly
Agr
ee
Don
’t Kn
ow
73%
8%
46
%
13%
Th
e pr
oces
s fo
r pay
ing
the
fine
is c
onfu
sing
Ag
ree/
Stro
ngly
Agr
ee
Don
’t Kn
ow
31%
55
%
12%
72
%
The
proc
ess
for a
ppea
ling
the
fine
is c
onfu
sing
Ag
ree/
Stro
ngly
Agr
ee
Don
’t Kn
ow
34%
57
%
13%
77
%
The
proc
ess
for p
ayin
g th
e fin
e is
too
time
cons
umin
g Ag
ree/
Stro
ngly
Agr
ee
Don
’t Kn
ow
36%
54
%
13%
75
%
The
proc
ess
for a
ppea
ling
the
fine
is to
o tim
e co
nsum
ing
Agre
e/ S
trong
ly A
gree
D
on’t
Know
40
%
53%
14
%
75%
M
any
peop
le d
o no
t kno
w w
hat p
aym
ent o
ptio
ns,
subs
idie
s, b
enef
its o
r pro
gram
s ar
e av
aila
ble
to th
em
Ag
ree/
Stro
ngly
Agr
ee
Don
’t Kn
ow
75%
16
%
52%
30
%
Soun
d Tr
ansi
t sho
uld
find
a w
ay to
hel
p pe
ople
with
ver
y lo
w o
r no
inco
me
who
can
not a
fford
to p
ay fa
re, b
ut s
till
have
mob
ility
nee
ds
Agre
e/ S
trong
ly A
gree
D
on’t
Know
89
%
2%
76%
4%
Soun
d Tr
ansi
t sho
uld
inve
st in
and
exe
cute
robu
st
outr
each
, inc
ludi
ng fo
r peo
ple
in h
ard-
to-r
each
co
mm
uniti
es, t
o ex
pand
acc
ess
to fa
re
Agre
e/ S
trong
ly A
gree
D
on’t
Know
80
%
4%
66%
6%
Res
po
nd
ents
wh
o
rep
ort
“A
lway
s h
ad
PO
P”
hav
e a
mo
re
favo
rab
le o
pin
ion
of
FEO
pra
ctic
es
A v
ast
maj
ori
ty (
73
%)
of
rid
ers
wh
o d
on
’t a
lway
s
hav
e P
OP
co
mp
ared
to
46
% w
ho
alw
ays
hav
e
PO
P s
ay t
he
cita
tio
n
do
es
no
t fi
t th
e “c
rim
e”
Maj
ori
ty a
mo
ng
rid
ers
wh
o [
hav
e o
r d
on
’t
hav
e P
OP
?] “
Do
n’t
Kn
ow
” if
pay
ing
or
app
ealin
g th
e fi
ne
is
too
tim
e co
nsu
min
g o
r
con
fusi
ng
Ther
e is
bro
ad s
up
po
rt
for
Sou
nd
Tra
nsi
t to
con
du
ct o
utr
each
an
d
exp
and
acc
ess
and
kno
wle
dge
ab
ou
t
pay
men
t o
pti
on
s
Tab
le 2
1: O
pin
ion
s o
n F
are
Enfo
rce
men
t P
ract
ices
an
d P
olic
ies
by
Pro
of
of
Pay
men
t
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 3
5
PR
EF
ER
EN
CE
S F
OR
PO
SS
IBLE
IM
PR
OV
EM
EN
TS
OR
CH
AN
GE
S
As
seen
in F
igu
re 8
, on
line
surv
ey r
esp
on
den
ts a
re in
fav
or
(by
mo
re t
han
a s
imp
le m
ajo
rity
) o
f al
l exc
epti
on
s to
en
forc
ing
fare
po
licie
s lis
ted
in
the
on
line
surv
ey.
Am
on
g th
ose
wh
o s
up
po
rted
fo
rego
ing
fare
en
forc
emen
t fo
r ex
cep
tio
nal
cir
cum
stan
ces:
Nea
rly
9 o
ut
of
10
su
rvey
resp
on
den
ts (
89%
) su
pp
ort
do
ing
so d
uri
ng
seve
re w
eath
er e
ven
ts; 7
7 p
erce
nt
for
stu
den
ts u
nd
er 1
8 o
n t
he
firs
t d
ay o
f sc
ho
ol;
66
per
cen
t w
hen
ther
e is
co
nst
ruct
ion
or
alte
rati
on
s af
fect
ing
serv
ice;
an
d 6
0 p
erce
nt
to h
elp
un
shel
tere
d p
eop
le g
et o
ut
of
the
cold
. An
an
alys
is b
y th
ose
wh
o
alw
ays
hav
e p
roo
f o
f p
aym
ent
and
th
ose
wh
o d
o n
ot
(as
seen
Tab
le 2
) re
veal
s, a
gain
, th
at t
ho
se w
ho
alw
ays
hav
e p
roo
f o
f p
aym
ent
are
slig
htl
y
less
in f
avo
r o
f e
xten
din
g th
e ex
cep
tio
ns.
Figu
re 8
: R
esp
on
ses
to E
xcep
tio
ns
T
able
22
. Res
po
nse
s to
Exc
epti
on
s b
y P
roo
f o
f P
aym
ent
(PO
P)
0%
10
%2
0%
30
%4
0%
50
%6
0%
70
%8
0%
90
%1
00
%
Du
rin
g se
vere
wea
the
r ev
ents
Ho
me
less
wh
o n
eed
ou
t o
f th
e co
ldSt
ud
en
ts t
he
1st
day
of
sch
oo
l te
rmD
uri
ng
maj
or
con
stru
ctio
n o
ral
tera
tio
ns
affe
ctin
gtr
ansi
t
Perc
ent
of
Peo
ple
Sel
ecti
ng
Poss
ible
Exc
epti
on
s to
En
forc
ing
Fare
Po
licy
Tim
es
the
re s
ho
uld
be
exc
ep
tio
ns
to
en
forc
ing
fare
po
licy
D
on
’t A
lway
s h
ave
PO
P
Alw
ays
hav
e P
OP
Du
rin
g se
vere
we
ath
er
eve
nts
9
3%
86%
Ho
me
less
wh
o n
eed
ou
t o
f th
e co
ld
76%
5
2%
Stu
de
nts
th
e 1
st d
ay o
f sc
ho
ol t
erm
8
6%
74%
Du
rin
g m
ajo
r co
nst
ruct
ion
or
alte
rati
on
s af
fect
ing
tran
sit
7
8%
61%
Tota
l (n
) 3
33
273
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 3
6
F
igu
re 9
: Su
pp
ort
fo
r P
oss
ible
Ch
ange
s in
Pra
ctic
es
0%
10
%
20
%
30
%
40
%
50
%
60
%
70
%
80
%
Off
er
on
-th
e-s
po
t ed
uca
tio
n o
n r
edu
ced
fare
pro
gram
sW
ear
dif
fere
nt
un
ifo
rms
Sup
po
rt f
or
Poss
ible
Ch
ange
s in
Fa
re E
nfo
rcm
ent
Pra
ctic
es
Yes
No
Do
n't
Kn
ow
Surv
ey t
aker
s w
ere
aske
d a
bo
ut
two
sp
ecif
ic f
are
enfo
rcem
ent
pra
ctic
es.
Thre
e in
fo
ur
resp
on
den
ts w
ere
in
favo
r o
f fa
re e
nfo
rcem
ent
off
icer
s o
ffer
ing
peo
ple
wit
ho
ut
pro
of
of
pay
men
t “o
n-t
he
-sp
ot”
ed
uca
tio
n a
bo
ut
OR
CA
LIF
T
or
oth
er r
elev
ant
pro
gram
s. (
OR
CA
LIF
T is
a p
rogr
am t
hat
off
ers
a re
du
ced
far
e fo
r p
eop
le w
ho
qu
alif
y b
ased
on
low
inco
me.
)
Wh
en a
sked
if f
are
en
forc
eme
nt
off
icer
s sh
ou
ld c
han
ge t
hei
r
un
ifo
rms
to b
e le
ss in
tim
idat
ing,
33
per
cen
t in
dic
ated
th
ey
sho
uld
be
chan
ged
, 17
per
cen
t se
lect
ed “
do
n’t
kn
ow
,” a
nd
51
per
cen
t (f
req
uen
cy e
xcee
d 1
00
% d
ue
to r
ou
nd
ing)
sel
ecte
d
un
ifo
rms
sho
uld
no
t b
e ch
ange
d, a
s se
en
in F
igu
re 9
.
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 3
7
Tab
le 2
3:
Ch
ange
Un
ifo
rms
by
Rac
e
Tab
le 2
4:
Ch
ange
Un
ifo
rms
by
Pro
of
of
Pay
men
t
Tab
le 2
5: C
han
ge U
nif
orm
s b
y B
lack
/No
n-B
lack
Co
nsi
der
ing
pre
fere
nce
s fo
r ch
angi
ng
un
ifo
rms
by
inco
me
(Ta
ble
26
), t
he
dat
a re
veal
th
at o
nly
at
the
top
tw
o h
igh
est
inco
me
leve
ls is
th
ere
maj
ori
ty s
up
po
rt f
or
no
t ch
angi
ng
the
un
ifo
rms.
Ho
wev
er, a
t al
l in
com
e ca
tego
ries
ab
ove
$2
4,0
00
ther
e is
mo
re s
up
po
rt f
or
kee
pin
g th
e
un
ifo
rms
than
fo
r ch
angi
ng
un
ifo
rms.
At
low
er in
com
e le
vels
bel
ow
$24
,000
, th
ere
is m
ore
su
pp
ort
fo
r ch
angi
ng
un
ifo
rms
(ran
gin
g fr
om
a lo
w o
f
42
% t
o a
hig
h o
f 4
9%
fo
r $
16
,00
0-$
19
,99
9 th
e in
com
e ca
tego
ry)
than
kee
pin
g th
e u
nif
orm
s. It
sh
ou
ld b
e n
ote
d t
hat
th
ere
are
larg
e p
erce
nta
ges
of
peo
ple
wh
o in
dic
ate
they
“D
on
’t K
no
w”
acro
ss a
ll gr
ou
ps
anal
yzed
on
th
is t
op
ic.
Wea
r D
iffe
ren
t U
nif
orm
s Y
es
No
D
on
’t
Kn
ow
To
tal
(n)
PO
C
31%
5
4%
15%
1
,93
9
Wh
ite
3
3%
50%
1
7%
6,1
52
Wea
r D
iffe
ren
t U
nif
orm
s Y
es
No
D
on
’t
Kn
ow
To
tal
(n)
Alw
ays
hav
e P
OP
2
7%
58%
1
5%
5,2
10
Do
n’t
Alw
ays
hav
e P
OP
4
7%
34%
1
9%
2,3
44
Wea
r D
iffe
ren
t U
nif
orm
s Y
es
No
D
on
’t
Kn
ow
To
tal
(n)
Bla
ck
36%
5
3%
11%
3
47
No
n-B
lack
3
2%
51%
1
7%
774
4
Tab
le 2
3 p
rovi
de
dat
a o
n c
han
gin
g th
e u
nif
orm
s b
y P
eop
le o
f C
olo
r
com
par
ed
to
Wh
ite
resp
on
den
ts s
ugg
ests
th
at r
ace
is n
ot
a d
rivi
ng
th
e
fact
or
for
wan
tin
g th
e ch
ange
in u
nif
orm
s as
th
ere
is v
ery
littl
e d
iffe
ren
ce
bet
wee
n w
hit
es a
nd
no
n-w
hit
es o
n t
his
item
.
Wh
en lo
oki
ng
at d
iffe
ren
ces
bet
wee
n p
eop
le w
ho
alw
ays
hav
e p
roo
f o
f
pay
men
t an
d t
ho
se w
ho
do
no
t, w
hile
th
ere
are
sig
nif
ican
t d
iffe
ren
ces
in
the
nu
mb
er o
f p
eop
le t
hat
wo
uld
like
to
see
th
e u
nif
orm
s ch
ange
d, t
hes
e
dif
fere
nce
s d
o n
ot
con
stit
ute
a m
ajo
rity
. Tab
le 2
4 s
ho
ws
that
peo
ple
wh
o
do
no
t al
way
s h
ave
pro
of
of
pay
men
t (4
7%
) in
dic
ate
mo
re f
req
uen
tly
pre
fere
nce
fo
r ch
angi
ng
un
ifo
rms
than
th
ose
wh
o a
lway
s h
ave
pro
of
of
pay
men
t (2
7%
).
Wh
en a
sked
if f
are
en
forc
eme
nt
off
icer
s sh
ou
ld c
han
ge t
hei
r u
nif
orm
s to
be
less
inti
mid
atin
g, 5
3 p
erce
nt
of
Bla
ck r
esp
on
den
ts a
nd
51
per
cen
t o
f
No
n-B
lack
res
po
nd
ents
are
no
t in
fav
or
of
chan
gin
g th
e cu
rren
t u
nif
orm
s.
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 3
8
Tab
le 2
6:
Ch
ange
Un
ifo
rms
by
Inco
me
Wea
r Diff
eren
t Uni
form
s
Yes
No
Don
’t K
now
To
tal
(n)
< $1
2,00
0 46
%
39%
19
%
162
$12,
000
- $15
,999
45
%
35%
20
%
95
$16,
000
- $19
,999
49
%
35%
15
%
71
$20,
000
- $23
,999
42
%
39%
19
%
120
$24,
000
- $32
,999
40
%
44%
16
%
220
$33,
000
- $41
,999
39
%
44%
16
%
293
$42,
000
- $ 4
9,99
9 33
%
49%
18
%
271
$50,
000
- $57
,999
32
%
49%
19
%
301
$58,
000
- $65
,999
36
%
49%
15
%
286
$66,
000
- $74
,999
39
%
42%
20
%
368
$75,
000
- $99
,999
33%
51
%
16%
85
7
$100
,000
or m
ore
33%
51
%
16%
1,
373
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 3
9
Ad
dit
ion
ally
, th
e su
rvey
ask
ed a
bo
ut
vari
ou
s o
pti
on
s fo
r re
solv
ing
un
pai
d f
ines
. Th
e d
ata
in T
able
27
rev
eal t
hat
res
po
nd
en
ts w
ho
do
no
t al
way
s
hav
e p
roo
f o
f p
aym
ent
sup
po
rt c
han
ges
to p
olic
ies
and
pra
ctic
es t
o a
hig
her
deg
ree
than
th
ose
wh
o d
o. T
her
e w
as s
up
po
rt (
at l
east
50
%)
for
all
pro
po
sals
reg
ard
less
of
pro
of
of
pay
men
t. T
he
mo
st p
op
ula
r p
olic
y ch
ange
was
to
fo
rgiv
e th
e fi
ne
if s
om
eon
e en
rolle
d in
OR
CA
LIF
T.
Surv
ey r
esp
on
de
nts
wer
e al
so a
sked
op
en-e
nd
ed q
ues
tio
ns
if t
her
e w
as a
nyt
hin
g
mo
re a
bo
ut
Sou
nd
Tra
nsi
t’s
fare
en
forc
emen
t p
rogr
am o
r p
olic
ies
that
th
ey w
ante
d
to s
har
e w
ith
So
un
d T
ran
sit.
Fiv
e p
erce
nt
of
resp
on
den
ts (
379
) w
rote
in t
hat
th
ey
thin
k tr
ansi
t sh
ou
ld b
e fr
ee. T
wel
ve p
eop
le s
ay t
hey
wan
ted
no
war
nin
gs a
nd
mo
re
enfo
rcem
ent,
wh
ile 1
,63
4 (
20
%)
of
resp
on
de
nts
ind
icat
ed
far
e en
forc
emen
t is
no
t
nec
essa
ry o
r sh
ou
ld n
ot
be
do
ne.
An
exa
min
atio
n b
y d
emo
grap
hic
gro
up
s w
as p
erfo
rmed
of
the
20
per
cen
t o
f re
spo
nd
ents
wh
o w
rote
in t
hat
far
e e
nfo
rcem
ent
is n
ot
nec
essa
ry
or
sho
uld
no
t b
e p
erfo
rmed
, rev
ealin
g sm
all d
iffe
ren
ces
acro
ss g
rou
ps
exce
pt
amo
ng
tho
se w
ho
alw
ays
hav
e p
roo
f o
f p
aym
ent
com
par
ed t
o
tho
se w
ho
do
no
t. T
he
anal
ysis
by
Wh
ite/
PO
C, B
lack
/No
n-B
lack
res
po
nd
ents
rev
eals
th
at P
eop
le o
f C
olo
r ar
e 2
.2 p
erce
nt
less
like
ly t
o h
ave
resp
on
ded
an
d B
lack
res
po
nd
en
ts w
ere
2.8
per
cen
t le
ss li
kely
. Th
ere
is a
dif
fere
nce
of
1.5
per
cen
t b
etw
een
No
n-R
ider
s w
ho
wro
te in
less
freq
uen
tly
than
Rid
ers.
Dif
fere
nce
s b
y In
com
e ra
nge
fro
m le
ss t
han
1 p
erce
nt
to 3
per
cen
t. H
ow
ever
, wh
en c
om
par
ed
by
pro
of
of
pay
men
t th
e
dif
fere
nce
is 1
0 p
erce
nt
hig
her
fo
r w
ith
th
ose
wh
o d
o n
ot
alw
ays
hav
e p
roo
f o
f p
aym
ent
(26
%)
ind
icat
ing
that
far
e e
nfo
rcem
ent
sho
uld
no
t b
e
per
form
ed a
s co
mp
ared
to
th
ose
wh
o a
lway
s h
ave
pro
of
of
pay
men
t (1
6%
) as
see
n in
Tab
le 2
8.
Sup
po
rt f
or
Po
ssib
le
Op
tio
ns
to R
eso
lve
Un
pai
d
Fin
es
Do
n’t
A
lway
s h
ave
PO
P
Alw
ays
hav
e P
OP
Do
n’t
K
no
w
En
roll
in O
RC
A L
IFT,
forg
ive
fin
e 8
3%
67%
1
6%
H
ave
OR
CA
LIF
T, f
org
ive
fi
ne
7
4%
50%
2
1%
P
arti
cip
ate
in c
om
mu
nit
y
Se
rvic
e, f
org
ive
fin
e 6
7%
63%
1
7%
P
aid
fin
e is
cre
dit
ed
to
thei
r O
RC
A c
ard
6
5%
5
6%
2
3%
Wri
te-i
n “
fare
en
forc
em
en
t is
no
t n
ece
ssar
y o
r sh
ou
ld n
ot
be
per
form
ed
” D
on
’t A
lway
s h
ave
PO
P
Alw
ays
hav
e
PO
P
Y
es, w
rite
-in
2
6%
16%
N
o, w
rite
-in
7
4%
84%
T
ota
l (n
) 2
,43
6
5,3
49
Tab
le 2
7:
Po
ssib
le O
pti
on
s fo
r R
eso
lvin
g U
np
aid
Fin
es
by
Pro
of
of
Pay
men
t an
d D
on
’t K
no
w
In t
erm
s o
f sy
stem
des
ign
, six
peo
ple
rec
om
men
de
d
bet
ter
sign
age
on
tap
pin
g, 9
1 r
esp
on
den
ts in
dic
ated
Sou
nd
Tra
nsi
t sh
ou
ld f
ix t
he
card
rel
oad
so
ftw
are
, an
d
44
su
gges
ted
gat
es o
r tu
rnst
iles
be
inst
alle
d.
Tab
le 2
8:
No
Far
e E
nfo
rcem
ent
by
Pro
of
of
Pay
men
t
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 4
0
PO
LIC
Y F
IND
ING
S B
Y R
IDE
RS
AN
D N
ON
-RID
ER
S
PO
LIC
Y P
REF
EREN
CES
This
an
alys
is e
xam
ines
th
e sa
me
po
licy,
pro
cess
an
d p
ote
nti
al c
han
ges
by
Rid
ers
an
d N
on
-Rid
ers
of
the
Lin
k lig
ht
rail
and
So
un
der
co
mm
ute
r ra
il
as p
erfo
rmed
fo
r th
ose
wh
o a
lway
s h
ave
pro
of
of
pay
men
t an
d t
ho
se w
ho
do
no
t. In
ord
er t
o p
erfo
rm t
his
an
alys
is, a
new
var
iab
le w
as c
reat
ed
fro
m t
he
surv
ey q
ues
tio
ns
bas
ed o
n w
het
he
r th
e re
spo
nd
ent
rod
e Li
nk
ligh
t ra
il o
r So
un
der
in t
he
last
12
mo
nth
s. T
he
dat
a fr
om
th
is q
ues
tio
n
wer
e co
mb
ined
into
tw
o g
rou
ps:
th
ose
wh
o h
ave
rid
den
bo
th a
nd
eit
he
r Li
nk
ligh
t ra
il o
r So
un
der
co
mm
ute
r ra
il to
th
e ca
tego
ry o
f “R
ider
s”
(94
%);
an
d t
ho
se w
ho
had
no
t ri
dd
en e
ith
er
mo
de
in t
he
last
12
mo
nth
s to
“N
on
-Rid
ers”
(6
%).
Figu
re 1
0: O
pin
ion
of
Po
licy
Len
ien
cy b
y R
ider
s an
d N
on
-Rid
ers
0%
10
%
20
%
30
%
40
%
50
%
60
%
Mo
re le
nie
nt
(1)
(2)
Ne
ith
er m
ore
no
r le
ss (
3)
(4)
Less
len
ien
t(5
)D
on
t kn
ow
Op
inio
n o
n L
enie
ncy
in C
urr
ent
Fare
En
forc
emen
t Po
licy
by
Rid
ers
and
No
n-R
ider
s
Rid
er
No
n-R
ider
Co
nsi
der
ing
the
qu
esti
on
of
wh
eth
er
Sou
nd
Tra
nsi
t’s
fare
en
forc
emen
t p
olic
ies
sho
uld
be
mo
re o
r le
ss
len
ien
t, t
he
dat
a re
veal
:
Ther
e is
mo
re s
up
po
rt f
or
mo
re le
nie
nt
po
licie
s
by
tho
se w
ho
rid
e (6
2%
) th
an n
on
-rid
ers
(44
%)
(pe
rcen
tage
s re
flec
t co
mb
ine
dat
a fo
r so
mew
hat
mo
re le
nie
nt
(2)
wit
h m
ore
len
ien
t (1
)).
Ther
e is
als
o le
ss s
up
po
rt (
17
%)
fro
m r
ider
s th
an
no
n-r
ider
s (3
2%
) fo
r le
ss le
nie
nt
po
lices
(pe
rcen
tage
s cr
eate
d u
sin
g th
e co
mb
ined
res
ult
s
for
som
ewh
at le
ss (
4)
wit
h le
ss le
nie
nt
(5))
.
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 4
1
Wh
en a
sked
wh
eth
er S
ou
nd
Tra
nsi
t sh
ou
ld c
han
ge it
s cu
rren
t fa
re e
nfo
rcem
ent
war
nin
g an
d c
itat
ion
pra
ctic
es, 6
6 p
erce
nt
of
rid
ers
said
“Ye
s,”
as d
id a
maj
ori
ty o
f N
on
-Rid
ers
(55
%).
Wh
en a
sked
ab
ou
t ch
ange
s to
cu
rren
t fa
re e
nfo
rcem
en
t p
olic
ies,
Rid
ers
and
No
n-R
ider
s o
verw
hel
min
gly
sup
po
rt r
edu
cin
g th
e fi
ne
fro
m $
12
4.
Ther
e w
as s
up
po
rt f
or
incr
easi
ng
the
war
nin
gs b
y N
on
-Rid
ers
(46
%),
th
ou
gh n
ot
at t
he
leve
l of
a m
ajo
rity
. Su
pp
ort
by
rid
ers
(58
%)
exce
ed
ed a
maj
ori
ty le
vel.
Figu
re 1
1: T
op
Ch
oic
es
on
Far
e E
nfo
rce
men
t P
olic
y C
han
ges
by
Rid
ers
and
No
n-R
ider
s
PR
OC
ES
S O
PIN
ION
S
Surv
ey r
esp
on
de
nts
wer
e al
so a
sked
fo
r th
eir
op
inio
ns
abo
ut
and
per
cep
tio
ns
of
fare
en
forc
emen
t o
ffic
ers’
dem
ean
or,
th
e ap
pro
pri
aten
ess
of
fin
e le
vels
, th
e p
roce
ss o
f ap
pea
ling
and
pay
ing
fin
es, a
nd
po
ssib
le c
han
ges
Sou
nd
Tra
nsi
t m
igh
t co
nsi
der
. Tab
le 2
9 o
n t
he
follo
win
g p
age
hig
hlig
hts
th
ose
res
po
nse
s b
y R
ider
s an
d N
on
-Rid
ers.
It s
pec
ific
ally
co
mp
ares
th
e co
mb
ined
sco
res
for
agre
ein
g an
d s
tro
ngl
y ag
ree
ing
wit
h t
he
stat
emen
ts f
or
tho
se w
ho
ind
icat
ed “
Do
n’t
kn
ow
.”
0%
10
%
20
%
30
%
40
%
50
%
60
%
70
%
80
%
90
%
Rid
er
No
n-R
ider
Top
Tw
o C
ho
ices
fo
r C
han
gin
g C
urr
ent
Polic
y
Red
uce
th
e f
ine
fro
m $
12
4In
cre
ase
the
nu
mb
er o
f w
arn
ings
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 4
2
Op
inio
ns
on
far
e en
forc
emen
t
pra
ctic
es a
nd
po
licie
s re
veal
:
Prac
tices
and
Pro
cess
es
Perc
enta
ges
of R
espo
nses
that
are
Agr
ee o
r Str
ongl
y Ag
ree
and
Don
’t K
now
R
ider
N
on-
Rid
er
Soun
d Tr
ansi
t’s fa
re e
nfor
cem
ent o
ffice
rs tr
eat p
eopl
e
with
out b
ias
Agre
e/ S
trong
ly A
gree
D
on’t
Know
33
%
17%
20
%
45%
So
und
Tran
sit’s
fare
enf
orce
men
t offi
cers
are
agg
ress
ive
or
intim
idat
ing
to th
ose
with
lim
ited
Engl
ish
skill
s Ag
ree/
Stro
ngly
Agr
ee
Don
’t Kn
ow
36%
27
%
23%
52
%
Soun
d Tr
ansi
t’s fa
re e
nfor
cem
ent o
ffice
rs a
re a
ggre
ssiv
e
or in
timid
atin
g to
thos
e ex
perie
ncin
g ho
mel
essn
ess
Agre
e/ S
trong
ly A
gree
D
on’t
Know
39
%
28%
23
%
50%
So
und
Tran
sit’s
fare
enf
orce
men
t offi
cers
are
agg
ress
ive
or
intim
idat
ing
to to
uris
ts o
r vis
itors
Ag
ree/
Stro
ngly
Agr
ee
Don
’t Kn
ow
19%
26
%
14%
51
%
Cita
tions
do
not f
it th
e “c
rime”
Ag
ree/
Stro
ngly
Agr
ee
Don
’t Kn
ow
54%
11
%
38%
25
%
The
proc
ess
for p
ayin
g th
e fin
e is
con
fusi
ng
Agre
e/ S
trong
ly A
gree
D
on’t
Know
18
%
66%
19
%
60%
Th
e pr
oces
s fo
r app
ealin
g th
e fin
e is
con
fusi
ng
Agre
e/ S
trong
ly A
gree
D
on’t
Know
20
%
71%
21
%
62%
Th
e pr
oces
s fo
r pay
ing
the
fine
is to
o tim
e co
nsum
ing
Agre
e/ S
trong
ly A
gree
D
on’t
Know
20
%
68%
21
%
61%
Th
e pr
oces
s fo
r app
ealin
g th
e fin
e is
too
time
cons
umin
g Ag
ree/
Stro
ngly
Agr
ee
Don
’t Kn
ow
22%
68
%
22%
60
%
Man
y pe
ople
do
not k
now
wha
t pay
men
t opt
ions
,
su
bsid
ies,
ben
efits
or p
rogr
ams
are
avai
labl
e to
them
Agre
e/ S
trong
ly A
gree
D
on’t
Know
59
%
25%
50
%
33%
So
und
Tran
sit s
houl
d fin
d a
way
to h
elp
peop
le w
ith v
ery
low
or n
o in
com
e w
ho c
anno
t affo
rd to
pay
fare
, but
stil
l ha
ve m
obili
ty n
eeds
Agre
e/ S
trong
ly A
gree
D
on’t
Know
71
%
5%
53%
13
%
Soun
d Tr
ansi
t sho
uld
inve
st in
and
exe
cute
robu
st
outr
each
, inc
ludi
ng fo
r peo
ple
in h
ard-
to-r
each
co
mm
uniti
es, t
o ex
pand
acc
ess
to fa
re
Agre
e/ S
trong
ly A
gree
D
on’t
Know
80
%
3%
63%
9%
Tab
le 2
9: O
pin
ion
s o
n F
are
Enfo
rce
men
t P
ract
ices
an
d P
olic
ies
by
Rid
ers
and
No
n-R
ider
s
No
n-r
ider
s h
ave
a m
ore
favo
rab
le o
pin
ion
of
FEO
pra
ctic
es
A m
ajo
rity
of
rid
ers
(54
%)
com
par
ed
to
no
n-r
ider
s (3
8%
) sa
y
the
cita
tio
n d
oes
no
t fi
t
the
“cri
me”
Maj
ori
ty “
Do
n’t
Kn
ow
”
if p
ayin
g o
r ap
pea
ling
the
fin
e is
to
o t
ime
-
con
sum
ing
or
con
fusi
ng
Ther
e is
bro
ad s
up
po
rt
for
Sou
nd
Tra
nsi
t to
con
du
ct o
utr
each
an
d
exp
and
acc
ess
and
kno
wle
dge
ab
ou
t
pay
men
t o
pti
on
s
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 4
3
PR
EF
ER
EN
CE
S F
OR
PO
SS
IBLE
IM
PR
OV
EM
EN
TS
OR
CH
AN
GE
S
Tab
le 3
0 r
evea
ls t
hat
in a
ll ca
ses,
at
leas
t a
maj
ori
ty o
f ri
der
s an
d n
on
-rid
ers
sup
po
rted
th
e ex
cep
tio
ns.
Rid
ers
are
in g
reat
er f
avo
r o
f ex
ten
din
g
exce
pti
on
s th
an N
on
-Rid
ers.
Tab
le 3
0:
Res
po
nse
s to
Exc
epti
on
s b
y R
ider
s an
d N
on
-Rid
ers
Tab
le 3
1: C
han
ge U
nif
orm
s b
y R
ider
s an
d N
on
-Rid
ers
Ad
dit
ion
ally
, th
e su
rvey
ask
s ab
ou
t va
rio
us
op
tio
ns
for
reso
lvin
g u
np
aid
fin
es.
The
dat
a in
Tab
le 3
2 r
evea
l th
at r
esp
on
de
nts
wh
o a
re R
ider
s su
pp
ort
ch
ange
s to
po
licie
s an
d p
ract
ices
to
a h
igh
er d
egre
e th
an N
on
-Rid
ers.
Th
ere
was
su
pp
ort
(at
leas
t 5
0%
) fo
r al
l th
e p
rop
osa
ls r
egar
dle
ss o
f p
roo
f o
f p
aym
ent.
Th
e m
ost
po
pu
lar
po
licy
chan
ge w
as t
o f
org
ive
the
fin
e if
so
meo
ne
enro
lled
in O
RC
A L
IFT.
Tab
le 3
2:
Po
ssib
le O
pti
on
s fo
r R
eso
lvin
g U
np
aid
Fin
es b
y R
ider
s an
d N
on
-Rid
ers
Tim
es
ther
e sh
ou
ld b
e e
xcep
tio
ns
to
enfo
rcin
g fa
re p
olic
y
Rid
er
No
n-
Rid
er
Du
rin
g se
vere
wea
ther
eve
nts
8
9%
88%
Stu
den
ts t
he
1st
day
of
sch
oo
l ter
m
78%
6
4%
Du
rin
g m
ajo
r co
nst
ruct
ion
or
alte
rati
on
s af
fect
ing
tran
sit
6
7%
57%
Ho
me
less
wh
o n
eed
ou
t o
f th
e c
old
6
0%
52%
Tota
l (n
) 2
93
261
We
ar D
iffe
ren
t U
nif
orm
s Y
es
No
D
on
’t
Kn
ow
To
tal
(n)
Rid
er
33%
5
0%
16%
7
,65
6
No
n-R
ide
r 2
4%
56%
2
0%
435
Sup
po
rt f
or
Po
ssib
le O
pti
on
s to
Res
olv
e U
np
aid
Fin
es
Rid
er
No
n-
Rid
er
Do
n’t
K
no
w
En
roll
in O
RC
A L
IFT,
fo
rgiv
e fi
ne
72%
5
2%
16%
Par
tici
pat
e in
co
mm
un
ity
Serv
ice,
fo
rgiv
e fi
ne
6
4%
56%
1
7%
Pai
d f
ine
is c
red
ite
d t
o t
hei
r O
RC
A c
ard
5
9%
48%
2
3%
Hav
e O
RC
A L
IFT,
fo
rgiv
e fi
ne
5
8%
46%
2
1%
In r
egar
d t
o f
are
enfo
rcem
ent
off
icer
s ch
angi
ng
thei
r
un
ifo
rms
to b
e le
ss in
tim
idat
ing,
bo
th R
ider
s (5
0%
)
and
No
n-R
ider
s (5
6%
) h
ave
grea
ter
per
cen
tage
s n
ot
in
favo
r o
f m
akin
g a
chan
ge t
o t
he
un
ifo
rms.
Lar
ge
per
cen
tage
s o
f p
eop
le in
dic
ated
th
ey “
Do
n’t
Kn
ow
.”
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 4
4
DIS
PA
RIT
Y A
NA
LYS
IS
The
sub
seq
uen
t an
alys
es e
xam
ine
man
y o
f th
e sa
me
fact
ors
as
pre
vio
usl
y d
iscu
ssed
, bu
t th
is t
ime
by
Bla
ck o
r A
fric
an A
mer
ican
rac
e. I
n o
rder
to
con
du
ct t
his
an
alys
is, a
new
var
iab
le w
as d
efin
ed f
rom
th
e se
lf-d
escr
ibed
rac
e re
spo
nse
s in
th
e su
rvey
. Th
e va
riab
le, “
Bla
ck”
incl
ud
es t
ho
se w
ho
self
-des
crib
ed a
s B
lack
or
Afr
ican
Am
eric
an, a
nd
th
ose
wh
o s
elf-
des
crib
ed a
s B
lack
or
Afr
ican
Am
eric
an a
nd
on
e o
r m
ore
oth
er r
aces
. Th
ere
are
35
7 r
esp
on
den
ts w
ho
sel
f-se
lect
ed B
lack
or
Afr
ican
Am
eri
can
as
thei
r ra
ce a
nd
of
tho
se, 9
9 in
dic
ate
they
are
Bla
ck o
r A
fric
an A
me
rica
n a
nd
at
leas
t o
ne
oth
er r
ace.
Th
ose
ind
ivid
ual
s w
ho
did
no
t in
dic
ate
Bla
ck o
r A
fric
an A
mer
ican
as
thei
r ra
ce m
ake
up
th
e “N
on
-Bla
ck”
cate
gory
.
Ther
eaft
er, t
he
anal
ysis
exa
min
ed y
ou
th (
surv
ey p
arti
cip
ants
un
der
19
yea
rs o
ld);
ho
wev
er, a
n a
nal
ysis
of
You
th b
y B
lack
an
d N
on
-Bla
ck is
no
t
po
ssib
le b
ecau
se t
her
e ar
e s
o f
ew o
bse
rvat
ion
s b
y Yo
uth
an
d B
lack
in t
he
dat
a se
t.
BLA
CK
AN
D N
ON
-BLA
CK
RE
SP
ON
DE
NT
DE
SC
RIP
TO
RS
– F
RE
QU
EN
CY
BY
MO
DE
AN
D P
AY
ME
NT
TY
PE
S
As
see
n in
Tab
le 3
3, m
ost
res
po
nd
ents
rid
e Li
nk
ligh
t ra
il o
nly
,
Tab
le 3
3: B
lack
an
d N
on
-Bla
ck R
esp
on
den
ts b
y M
od
e
wh
eth
er B
lack
(63
%)
or
No
n-B
lack
(6
9%).
Bla
ck r
esp
on
den
ts
rid
e Li
nk
slig
htl
y le
ss t
han
No
n-B
lack
res
po
nd
ents
, an
d r
ide
Sou
nd
er (
6%
) an
d B
oth
mo
des
(2
6%
) sl
igh
tly
mo
re t
han
No
n-
Bla
ck R
ider
s (5
% a
nd
21%
, res
pec
tive
ly).
Th
ere
are
few
er
Bla
ck
resp
on
den
ts (
4%)
amo
ng
tho
se t
hat
rid
e n
eith
er m
od
e th
an
No
n-B
lack
res
po
nd
ents
(6%
).
Tab
le 3
4:
Bla
ck a
nd
No
n-B
lack
Res
po
nd
ents
by
Rid
ing
Freq
uen
cy
Mo
de
To
tal
Co
un
t
Pe
rce
nt
of
Re
spo
nse
s
Bla
ck
Co
un
t
Pe
rce
nt
of
Re
spo
nse
s
No
n-
Bla
ck
Co
un
t
Pe
rce
nt
of
Re
spo
nse
s
Lin
k (o
nly
) 5
,75
0
69%
2
26
63%
5
524
6
9%
Sou
nd
er
(on
ly)
390
5
%
22
6
%
368
5
%
Bo
th
177
4
21%
9
3
26%
1
681
2
1%
Ne
ith
er
464
6
%
16
4
%
448
6
%
Tota
l 8
,37
8
101
%
357
9
9%
8,0
21
1
01%
Fre
quen
cy o
f R
idin
g Li
nk
Bla
ck
Non
-B
lack
Soun
der
Bla
ck
Non
-B
lack
4+
day
s / w
eek
38%
23
%
41%
35
%
2-3
days
/ w
eek
17%
13
%
10%
8%
O
nce
a w
eek
12%
15
%
8%
5%
1 -2
day
s / m
onth
10
%
21%
10
%
12%
O
ccas
iona
lly
23%
27
%
32%
39
%
Tab
le 3
4 sh
ow
s th
at m
ost
fre
qu
ent
Lin
k ri
der
ship
fo
r
Bla
ck s
urv
ey r
esp
on
den
ts is
“fo
ur
+ d
ays
/wee
k”
(38
%),
fo
llow
ed b
y “O
ccas
ion
ally
” (2
3%
). N
on
-Bla
ck
resp
on
den
ts r
epo
rt r
idin
g “O
ccas
ion
ally
” (2
7%
), m
ore
oft
en f
ollo
wed
by
4 +
day
s (2
3%
). T
he
sam
e p
atte
rn is
fou
nd
fo
r So
un
der
.
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 4
5
Tab
le 3
5 s
ho
ws
that
bo
th B
lack
an
d N
on
-Bla
ck r
esp
on
de
nts
ove
rwh
elm
ingl
y in
dic
ate
that
th
ey u
se O
RC
A c
ard
s to
pay
th
eir
fare
. Tab
le 3
5 re
veal
s
that
th
ere
is g
reat
er f
req
uen
cy o
f O
RC
A L
IFT
fare
pay
men
t (8
%)
and
Ad
ult
far
e p
aym
ent
(84
%)
by
Bla
ck t
han
No
n-B
lack
res
po
nd
ents
. Th
ere
are
also
few
er s
enio
r fa
re p
aym
ents
(2
%)
for
Bla
ck r
esp
on
de
nts
co
mp
are
d t
o N
on
-Bla
ck r
esp
on
den
ts (
9%
).
Re
du
ced
Far
e P
rod
uct
To
tal
Bla
ck
No
n-
Bla
ck
LIFT
far
e O
RC
A
5%
8
%
5%
Yo
uth
far
e (
Age
6-1
8)
1%
2
%
1%
Sen
ior
Fare
(A
ge 6
5+)
8
%
2%
9
%
Dis
abili
ty F
are
2%
2
%
2%
No
ne
of
the
abo
ve (
Ad
ult
far
e)
81
%
84
%
81
%
Do
n’t
kn
ow
2
%
2%
2
%
Tota
l (n
) 5
,876
2
54
5,6
22
Pay
me
nt
Typ
e
Tota
l B
lack
N
on
- B
lack
OR
CA
car
d
89
%
89
%
88
%
Pu
rch
ase
tic
ket
fro
m v
end
ing
mac
hin
e
7%
8%
7%
Pu
rch
ase
tic
ket
fro
m m
ob
ile
de
vice
(Tr
ansi
t G
o T
icke
t ap
p)
1
%
<1
%
1
%
Hu
man
Ser
vice
s/sh
elte
r ti
cket
<1
%
0 <1
%
I usu
ally
rid
e w
ith
ou
t p
ayin
g a
fare
<1%
1%
<1%
Oth
er, n
ot
liste
d (
ple
ase
spec
ify)
:
1%
<1%
1%
U-P
ASS
, OR
CA
(st
ud
ent)
<1
%
<1%
<1
%
U-P
ASS
, OR
CA
(em
plo
yee)
<1
%
<1%
<1
%
Re
du
ced
far
e R
egio
nal
<1
%
1%
<1
%
Mu
ltip
le M
eth
od
s <1
%
1%
<1
%
Tota
l (n
) 7
,893
3
41
7,5
52
Tab
le 3
5: T
ype
of
Pay
me
nt
by
Bla
ck a
nd
No
n-B
lack
Res
po
nd
ents
Tab
le 3
6:
Freq
uen
cy o
f R
edu
ced
Far
e P
aym
ent
by
Bla
ck
and
No
n-B
lack
Res
po
nd
ents
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 4
6
BLA
CK
AN
D N
ON
-BLA
CK
RE
SP
ON
DE
NT
LA
CK
OF
PR
OO
F O
F P
AY
ME
NT
AN
D R
EA
SO
NS
The
surv
ey a
sked
res
po
nd
ents
ho
w f
req
uen
tly
they
hav
e p
roo
f o
f p
aym
ent
(PO
P).
A v
ast
maj
ori
ty o
f re
spo
nd
ents
ind
icat
e th
ey a
lway
s h
ave
pro
of
of
pay
men
t.
Bla
ck r
esp
on
den
ts in
dic
ate
they
‘Alw
ays”
hav
e p
roo
f o
f p
aym
ent
9 p
erce
nt
less
oft
en
th
an N
on
-Bla
cks
resp
on
den
ts.
Bla
ck r
esp
on
den
ts m
ore
fre
qu
entl
y
ind
icat
e th
at t
hey
“O
ften
” an
d “
Occ
asio
nal
ly”
hav
e p
roo
f o
f p
aym
ent
than
No
n-B
lack
s re
spo
nd
ents
as
see
n in
Tab
le 3
7.
A h
igh
er p
erce
nta
ge o
f B
lack
res
po
nd
ents
(93
%)
ind
icat
e th
ey h
ave
en
cou
nte
red
a f
are
enfo
rcem
ent
off
icer
co
mp
ared
to
No
n-b
lack
s (8
8%
). O
f th
ose
wh
o
hav
e en
cou
nte
red
a f
are
enfo
rcem
ent
off
icer
68
per
cen
t o
f B
lack
re
spo
nd
ents
an
d 7
6 p
erce
nt
of
No
n-B
lack
re
spo
nd
ents
ind
icat
e th
ey “
Nev
er”
hav
e la
cke
d
pro
of
of
pay
men
t. F
or
tho
se r
esp
on
den
ts w
ho
do
no
t al
way
s h
ave
pro
of
of
pay
men
t (B
lack
s 3
2%; N
on
-Bla
ck 2
4%)
the
freq
uen
cy o
f ti
mes
th
at t
hey
lack
pro
of
of
pay
men
t is
sim
ilar
and
on
ly s
ligh
tly
hig
her
fo
r B
lack
s w
hen
co
mp
ared
wit
h N
on
-Bla
cks.
Ho
w o
fte
n d
o y
ou
h
ave
pro
of
of
fare
p
aym
en
t?
Tota
l B
lack
N
on
-B
lack
Alw
ays
69%
6
0%
69%
Oft
en
24%
3
1%
23%
Occ
asio
nal
ly
3%
5
%
3%
Rar
ely
2
%
2%
2
%
Nev
er
2%
2
%
2%
Tota
l (n
) 7
,78
2
333
7
,45
2
Tim
es
wit
ho
ut
Pro
of
of
Pay
me
nt
in la
st 1
2 m
on
ths?
Tota
l B
lack
N
on
-
Bla
ck
Ne
ver
7
5%
68%
7
6%
1 t
ime
14%
1
5%
14%
2 t
ime
s 4
%
5%
4
%
3 t
ime
s 2
%
4%
2
%
4 t
ime
s 1
%
1%
<1
%
5 +
tim
es
4%
6
%
4%
To
tal (
n)
687
1
314
6
557
Tab
le 3
7:
Freq
uen
cy o
f P
OP
by
Bla
ck a
nd
No
n-B
lack
Res
po
nd
ents
Tab
le 3
8:
Freq
uen
cy o
f Ti
mes
Lac
k P
roo
f o
f
Pay
men
t b
y B
lack
an
d N
on
-Bla
ck
Res
po
nd
ents
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 4
7
On
ly p
eop
le w
ho
ind
icat
ed t
hey
rid
e ei
the
r o
r b
oth
Lin
k lig
ht
rail
or
Sou
nd
er (
94
% o
f re
spo
nd
ents
) w
ere
aske
d t
o r
esp
on
d t
o t
he
stat
emen
t:
“Th
ere
are
man
y re
aso
ns
som
eon
e m
ay n
ot
hav
e p
roo
f o
f fa
re p
aym
ent.
(P
leas
e c
hec
k al
l th
at a
pp
ly t
o y
ou
)”.
Thir
ty p
erce
nt
of
resp
on
de
nts
wh
o a
re B
lack
co
mp
are
d t
o 3
9 p
erce
nt
of
No
n-B
lack
res
po
nd
en
ts in
dic
ate
they
alw
ays
hav
e p
roo
f o
f p
aym
ent.
Th
is t
ran
slat
es t
o 6
1 t
o 7
0
per
cen
t o
f th
ese
su
rvey
res
po
nd
en
ts h
avin
g la
cked
pro
of
of
pay
men
t at
so
me
tim
e.
The
follo
win
g ta
ble
dif
fers
fro
m t
he
pre
vio
us
tab
les
that
sh
ow
th
e
freq
uen
cy o
f re
spo
nse
s ch
ose
n. T
able
39
, sh
ow
s th
e re
spo
nse
s
for
the
reas
on
s w
hy
a re
spo
nd
er
may
lack
pro
of
of
pay
men
t.
The
resp
on
den
ts a
re a
llow
ed t
o c
ho
ose
mo
re t
han
on
e
resp
on
se.
As
such
th
e ta
ble
pre
sen
ts t
he
per
cen
t o
f p
eop
le w
ho
ele
cted
a r
esp
on
se a
s o
pp
ose
d t
o t
he
nu
mb
er o
f ti
mes
th
at
resp
on
se w
as s
elec
ted
.
For
tho
se w
ho
may
no
t al
way
s h
ave
pro
of
of
pay
men
t th
e b
igge
st
dif
fere
nce
s b
etw
een
Bla
ck a
nd
No
n-B
lack
res
po
nd
en
ts a
re:
Mo
re B
lack
res
po
nd
en
t (5
5%
) in
dic
ate
they
wo
uld
hav
e
mis
sed
th
eir
trai
n if
th
ey s
top
pe
d t
o t
ap o
r b
uy
a ti
cket
th
an
No
n-B
lack
res
po
nd
ents
(4
5%
)
Fift
y-se
ven
per
cen
t o
f B
lack
res
po
nd
en
ts c
om
par
ed t
o 4
9
per
cen
t o
f N
on
-bla
ck r
esp
on
de
nts
ind
icat
e th
ey t
app
ed b
ut
thei
r O
RC
A d
oe
sn’t
wo
rk
Mo
re N
on
-Bla
ck r
esp
on
den
ts (
20%
) co
mp
ared
to
Bla
ck
resp
on
den
ts (
15%
) in
dic
ate
they
do
n’t
hav
e a
chan
ce t
o a
dd
valu
e to
my
OR
CA
car
d
Ove
rall
Bla
ck r
esp
on
den
ts li
st r
eas
on
s in
th
e sa
me
ord
er in
ter
ms
of
hig
hes
t to
low
est
fre
qu
ency
as
No
n-B
lack
res
po
nd
ents
. Th
e fr
equ
ency
fo
r th
e re
aso
n is
hig
her
on
item
s ex
cep
t fo
r 1
) n
ot
hav
ing
a ch
ance
to
ad
d v
alu
e to
th
eir
card
, 2)
Oth
er r
easo
ns:
3)
no
t kn
ow
ing
ho
w t
o w
ork
th
e ti
cket
ven
din
g m
ach
ine
4)
no
t kn
ow
ing
ho
w t
o p
ay t
he
fare
.
Rea
son
Why
I M
ay L
ack
Proo
f of P
aym
ent
Bla
ck o
r Af
rican
Am
eric
an N
on-
Bla
ck o
r Af
rican
Am
eric
an
I for
got t
o “t
ap”
my
OR
CA
card
69
%
64%
I t
appe
d m
y O
RC
A ca
rd, b
ut it
doe
sn’t
wor
k 57
%
49%
I w
ould
hav
e m
isse
d m
y tr
ain
if I s
topp
ed to
ta
p or
buy
a ti
cket
55
%
45
%
I for
get m
y O
RC
A ca
rd/m
oney
34
%
30%
I t
hink
my
tran
sfer
is v
alid
22%
26
%
I don
’t ha
ve a
cha
nce
to a
dd v
alue
to m
y O
RC
A ca
rd
15
%
20
%
I can
’t af
ford
to p
ay th
e fa
re
17%
15
%
I can
’t fin
d w
here
to ta
p 15
%
14%
O
ther
: Rea
sons
not
hav
e pr
oof
9%
12%
I c
an’t
phys
ical
ly ta
p m
y ca
rd o
n th
e re
ader
8%
6%
I c
an p
ay th
e fa
re, b
ut I
take
a c
hanc
e
8%
5%
I don
’t kn
ow h
ow to
wor
k th
e m
achi
ne to
ad
d m
oney
to m
y ca
rd o
r pur
chas
e a
ticke
t
4%
5%
I d
on’t
know
how
to p
ay th
e fa
re
3%
4%
Tab
le 3
9:
Rea
son
s P
eop
le L
ack
Pro
of
of
Pay
men
t b
y B
lack
an
d
No
n-B
lack
Res
po
nd
ents
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 4
8
YO
UT
H R
ES
PO
ND
EN
TS
LA
CK
OF
PR
OO
F O
F P
AY
ME
NT
The
top
rea
son
s Yo
uth
(u
nd
er 1
9 y
ears
old
) p
rovi
de
for
hav
ing
pro
of
of
pay
men
t is
1)
forg
etti
ng
to t
he
“tap
” m
y O
RC
A c
ard
, 2)
forg
etti
ng
thei
r
mo
ney
an
d 3
) ta
pp
ing
thei
r ca
rd, b
ut
it d
oe
sn’t
wo
rk. T
his
is v
ery
sim
ilar
to t
he
po
pu
lati
on
as
a w
ho
le, w
hic
h is
th
e o
rder
th
e re
aso
ns
are
liste
d in
the
tab
le.
Tab
le 4
0:
Rea
son
s P
eop
le L
ack
Pro
of
of
Pay
men
t fo
r Y
ou
th
As
ther
e ar
e t
oo
few
ob
serv
atio
ns
by
You
th a
nd
Bla
ck in
th
e d
ata
set
to p
erfo
rm a
dd
itio
nal
an
alys
is b
y B
lack
an
d N
on
-Bla
ck f
or
You
th.
Res
pons
e C
ount
Pe
rcen
t of
Pe
ople
I for
got t
o “t
ap”
my
OR
CA
card
21
55
%
I tap
ped
my
OR
CA
card
, but
it d
oesn
’t w
ork
18
53%
I w
ould
hav
e m
isse
d m
y tr
ain
if I s
topp
ed to
ta
p or
buy
a ti
cket
17
45%
I f
orge
t my
OR
CA
card
/mon
ey
20
47%
I t
hink
my
tran
sfer
is v
alid
9 24
%
I don
’t ha
ve a
cha
nce
to a
dd v
alue
to m
y O
RC
A ca
rd
12
32%
I c
an’t
affo
rd to
pay
the
fare
13
34
%
I can
’t fin
d w
here
to ta
p 5
13%
O
ther
: Rea
sons
not
hav
e pr
oof
5 13
%
I can
’t ph
ysic
ally
tap
my
card
on
the
read
er
3 8%
I c
an p
ay th
e fa
re, b
ut I
take
a c
hanc
e
4 11
%
I don
’t kn
ow h
ow to
wor
k th
e m
achi
ne to
add
m
oney
to m
y ca
rd o
r pur
chas
e a
ticke
t 2
5%
I d
on’t
know
how
to p
ay th
e fa
re
1 3%
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 4
9
SU
MM
AR
Y O
F K
EY
FIN
DIN
GS
LAC
K O
F P
RO
OF
OF
PA
YM
EN
T
Ove
rall
A v
ast
maj
ori
ty o
f re
spo
nd
en
ts (
76
%)
ind
icat
ed t
hey
alw
ays
hav
e p
roo
f o
f p
aym
ent.
Fo
r th
ose
wh
o h
ave
lack
ed p
roo
f o
f p
aym
ent,
th
e su
rvey
fin
ds
that
aft
er t
he
firs
t-ti
me
resp
on
de
nts
en
cou
nte
r fa
re e
nfo
rcem
ent,
th
eir
inci
den
t(s)
of
lack
pro
of
of
pay
men
t d
rop
ped
su
bst
anti
ally
.
Sixt
y-o
ne
per
cen
t re
spo
nd
en
ts (
see
pag
e 2
2)
wh
o r
ide
Lin
k lig
ht
rail
or
Sou
nd
er c
om
mu
ter
rail
ind
icat
ed
th
ey la
cked
pro
of
of
pay
men
t at
so
me
tim
e, w
het
he
r o
r n
ot
they
hav
e ev
er e
nco
un
tere
d a
far
e en
forc
emen
t o
ffic
er. T
he
mo
st c
om
mo
n r
easo
ns
are
: 1)
I fo
rget
to
“ta
p”
my
OR
CA
car
d;
2)
I tap
ped
my
OR
CA
car
d, b
ut
it d
oes
n’t
wo
rk, a
nd
; 3)
I wo
uld
hav
e m
isse
d m
y tr
ain
if I
had
sto
pp
ed t
o t
ap m
y ca
rd o
r b
uy
a ti
cket
.
Rac
e
Ther
e is
vir
tual
ly n
o d
iffe
ren
ce (
1 to
2%
or
equ
al)
bet
wee
n t
he
nu
mb
er o
f ti
mes
Wh
ite
and
Pe
op
le o
f C
olo
r re
spo
nd
en
ts w
ho
en
cou
nte
red
far
e
enfo
rcem
ent
off
icer
s la
cked
pro
of
of
pay
men
t (s
ee p
age
21
). W
hen
exa
min
ed b
y B
lack
an
d N
on
-Bla
ck r
esp
on
de
nts
’ res
po
nse
s, t
her
e is
a
dif
fere
nce
in t
erm
s o
f th
e n
um
ber
of
tim
es B
lack
res
po
nd
ents
(60
%)
and
No
n-B
lack
res
po
nd
ents
68
%)
lack
ed p
roo
f o
f p
aym
ent
wh
en
enco
un
tere
d b
y a
fare
en
forc
emen
t o
ffic
er.
Bla
ck r
esp
on
den
ts f
req
uen
cy f
or
alw
ays
hav
ing
pro
of
of
pay
men
t w
as 9
% le
ss t
han
No
n-B
lack
resp
on
den
ts in
th
is c
ateg
ory
.
Ove
rall,
Bla
ck r
esp
on
den
ts li
sted
rea
son
s fo
r n
ot
hav
ing
pro
of
of
pay
men
t in
th
e sa
me
ord
er, i
n t
erm
s o
f h
igh
est
to lo
wes
t fr
equ
ency
, as
No
n-
Bla
ck r
esp
on
den
ts.
The
freq
uen
cy f
or
the
reas
on
is h
igh
er o
n it
ems
exce
pt
for
1)
no
t h
avin
g a
chan
ce t
o a
dd
val
ue
to t
hei
r ca
rd, 2
) O
ther
reas
on
s, 3
) n
ot
kno
win
g h
ow
to
wo
rk t
he
tick
et v
end
ing
mac
hin
e 4
) n
ot
kno
win
g h
ow
to
pay
th
e fa
re.
Peo
ple
wit
h D
isab
iliti
es
Rea
son
s re
po
rted
fo
r la
ckin
g p
roo
f o
f p
aym
ent
amo
ng
resp
on
den
ts w
ith
dis
abili
ties
co
mp
ared
to
th
ose
wit
ho
ut
dis
abili
ties
incl
ud
e: 1
) b
ein
g ab
le
to a
ffo
rd t
he
far
e; 2
) n
ot
hav
ing
the
op
po
rtu
nit
y to
ad
d v
alu
e to
th
eir
OR
CA
car
d, a
nd
; 3)
no
t b
ein
g p
hys
ical
ly a
ble
to
tap
th
eir
card
.
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 5
0
Ch
oic
e/N
on
-Ch
oic
e R
ider
s
Surv
ey r
esp
on
de
nts
wh
o h
ave
a w
ork
ing
veh
icle
at
ho
me
com
par
ed t
o t
ho
se w
ho
do
no
t gi
ve t
he
ir t
op
rea
son
s fo
r la
ck o
f p
roo
f o
f p
aym
ent
as:
1)
no
t b
ein
g ab
le t
o a
ffo
rd t
he
fare
; 2)
no
t h
avin
g a
chan
ce t
o a
dd
th
e fa
re, a
nd
; 3)
I wo
uld
hav
e m
isse
d m
y tr
ain
I h
ad s
top
ped
to
tap
my
card
or
bu
y a
tick
et.
Lim
ite
d E
ngl
ish
Pro
fici
ency
Ther
e ar
e d
iffe
ren
ces
in r
easo
ns
give
n f
or
tho
se w
ho
sp
eak
on
ly E
ngl
ish
at
ho
me
and
th
ose
wh
o s
pea
k En
glis
h a
s w
ell a
s o
ther
lan
guag
es. T
he
mo
st s
ign
ific
ant
dif
fere
nce
s b
etw
een
th
ose
wh
o s
pea
k En
glis
h “
We
ll” a
nd
th
ose
wh
o s
pea
k “O
nly
” En
glis
h a
t h
om
e ar
e: 1
) I t
hin
k m
y tr
ansf
er is
valid
; 2)
I do
n’t
kn
ow
ho
w t
o w
ork
th
e m
ach
ine
to a
dd
mo
ney
to
my
OR
CA
car
d o
r p
urc
has
e a
tick
et, a
nd
; 3)
I can
’t a
ffo
rd t
o p
ay t
he
fare
.
Gen
der
Iden
tity
In t
he
gen
der
iden
tity
cat
ego
ry, t
he
mo
st s
ign
ific
ant
dif
fere
nce
am
on
g m
ale,
fem
ale
, an
d n
on
-bin
ary
resp
on
den
ts w
ho
can
no
t af
ford
to
pay
th
eir
fare
are
fo
r th
ose
wh
o li
st t
hei
r ge
nd
er id
enti
ty a
s n
on
-bin
ary.
Th
e m
ost
sig
nif
ican
t re
aso
n m
ale
and
fem
ale
res
po
nd
ents
giv
e fo
r n
ot
pay
ing
thei
r fa
re is
fo
rget
tin
g to
tap
th
eir
OR
CA
car
d, w
ith
a g
reat
er p
erce
nta
ge o
f fe
mal
es in
dic
atin
g th
is r
easo
n in
ad
dit
ion
to
lack
ing
pro
of
of
pay
men
t.
Emp
loym
ent
Stat
us
The
mo
st f
req
uen
tly
cite
d r
easo
n b
y em
plo
ymen
t st
atu
s fo
r la
ck o
f p
roo
f o
f p
aym
ent
is b
y th
e St
ud
ents
cat
ego
ry, w
ith
73
% in
dic
atin
g th
at t
he
y
forg
ot
to t
ap t
hei
r O
RC
A c
ard
. St
ud
ents
(5
1%
) an
d S
tud
ents
wh
o a
lso
wo
rk P
art-
tim
e (5
5%
) w
ere
mo
st li
kely
ind
icat
e th
ey w
ou
ld h
ave
mis
sed
thei
r tr
ain
if t
hey
sto
pp
ed t
o t
ap o
r b
uy
a ti
cket
. Th
e h
igh
est
resp
on
se s
elec
tio
n a
mo
ng
the
Un
emp
loye
d s
tatu
s w
as “
I th
ink
my
tran
sfer
is v
alid
”
at 4
0 p
erce
nt.
Res
po
nd
ents
in t
he
Un
emp
loye
d c
ateg
ory
als
o in
dic
ated
th
ey c
ou
ldn
’t a
ffo
rd t
o p
ay t
hei
r fa
re m
ore
fre
qu
entl
y th
an f
ou
nd
in t
he
oth
er c
ateg
ori
es. R
esp
on
de
nts
wh
o a
re F
ull-
tim
e an
d R
etir
ed a
re le
ast
likel
y to
ch
oo
se n
ot
hav
ing
a ch
ance
to
ad
d v
alu
e to
th
eir
card
(1
8%
an
d
10
%, r
esp
ecti
vely
). A
dd
itio
nal
ly, s
tud
ents
wh
o a
lso
wo
rk p
art-
tim
e m
uch
mo
re f
req
uen
tly
sele
ct t
hey
can
aff
ord
to
pay
th
e fa
re b
ut
take
a
chan
ce, a
t 20
per
cen
t co
mp
are
d t
o a
ll o
ther
em
plo
ymen
t st
atu
ses
ran
gin
g fr
om
1 t
o 1
1 p
erce
nt.
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 5
1
Yo
uth
Wh
en c
on
sid
erin
g th
e re
aso
ns
give
n f
or
lack
of
pro
of
of
pay
men
t b
y ag
e, y
ou
th (
un
der
19
yea
rs o
ld)
mo
st f
req
uen
tly
stat
e h
avin
g fo
rgo
tten
th
eir
OR
CA
car
d o
r m
on
ey. A
cro
ss a
ll ag
e ca
tego
ries
, a p
erce
nta
ge o
f re
spo
nd
ents
ind
icat
e th
ey “
can
aff
ord
to
pay
, bu
t ta
ke a
ch
ance
.” T
he
per
cen
tage
of
per
son
s ci
tin
g an
y re
aso
n a
mo
ng
tho
se li
sted
in t
he
surv
ey b
egin
s to
dec
reas
e fo
r re
spo
nd
en
ts a
ges
24
to
35
yea
rs o
ld a
nd
con
tin
ues
to
dec
reas
e fo
r re
spo
nd
ents
36
yea
rs a
nd
old
er. T
he
per
cen
tage
of
peo
ple
by
age
ind
icat
ing
they
“ca
n a
ffo
rd t
o p
ay b
ut
take
a
chan
ce”
is h
igh
est
for
the
age
cate
gori
es u
nd
er 1
9 y
ears
old
(11
%)
and
19
to
24
yea
rs o
ld (
15
%).
Tw
o p
erce
nt
of
peo
ple
age
65
or
old
er c
on
tin
ue
to in
dic
ate
they
tak
e a
chan
ce.
Inco
me
In t
he
inco
me
cate
gori
es, m
ore
th
an 5
0 p
erce
nt
of
the
resp
on
den
ts e
arn
ing
$1
6,0
00
per
yea
r o
r le
ss li
st “
can
no
t af
ford
th
e fa
re”
as a
rea
son
they
so
met
imes
lack
pro
of
of
pay
men
t.
At
low
er in
com
e le
vels
, bel
ievi
ng
a tr
ansf
er is
val
id is
ind
icat
ed m
ore
oft
en t
han
at
hig
her
inco
me
leve
ls. Y
et, a
cro
ss a
ll in
com
e le
vels
, th
is it
em
was
sel
ecte
d b
y 2
0 a
nd
43
per
cen
t o
f re
spo
nd
ents
as
on
e o
f th
e re
aso
ns
they
lack
ed p
roo
f o
f p
aym
ent.
No
t b
ein
g ab
le t
o f
ind
wh
ere
to t
ap is
als
o r
elat
ivel
y co
nsi
sten
t ac
ross
inco
me
leve
ls: N
ine
to 2
0 p
erce
nt
of
resp
on
de
nts
cit
ed t
his
as
a re
aso
n f
or
lack
of
pro
of
of
pay
men
t.
Taki
ng
a ri
sk a
nd
no
t p
ayin
g th
e fa
re, e
ven
if o
ne
can
, is
cite
d a
cro
ss a
ll in
com
e le
vels
an
d r
ange
s fr
om
3 p
erce
nt
to 1
6 p
erce
nt
of
rid
ers.
Th
e
larg
est
per
cen
tage
of
resp
on
de
nts
at
16 a
nd
15
per
cen
t ar
e in
th
e lo
wer
inco
me
leve
ls o
f $1
2,0
00
to
$1
5,9
99
an
d $
16
,000
to
$1
9,9
99 p
er y
ear,
resp
ecti
vely
.
Ove
rall,
peo
ple
wit
h lo
wer
inco
mes
cit
e m
ore
rea
son
s in
hig
her
per
cen
tage
s th
an o
ther
inco
me
leve
ls. M
akin
g le
ss t
han
$33
,00
0 o
r $
50
,00
0
(de
pen
din
g o
n t
he
dat
a ag
greg
atio
n in
th
e ta
ble
) ap
pea
rs t
o b
e at
inco
me
leve
ls w
ith
hig
her
per
cen
tage
s o
f p
eop
le c
itin
g in
com
e as
a m
ajo
r
reas
on
fo
r n
ot
pay
ing
fare
. Wh
en e
xam
inin
g co
mb
ined
to
tal i
nco
me
of
less
th
an $
50
,00
0 a
yea
r co
mp
are
d t
o h
igh
er in
com
e ca
tego
ries
, th
e
reas
on
fo
r la
ck o
f p
roo
f o
f p
aym
ent
or
no
t b
ein
g ab
le t
o p
hys
ical
ly t
ap t
he
card
on
th
e re
ader
is m
ore
ap
par
ent,
wit
h 1
0 p
erce
nt
of
peo
ple
wit
h
ann
ual
inco
mes
un
der
$5
0,0
00
cit
ing
this
as
a re
aso
n f
or
lack
ing
pro
of
of
pay
men
t.
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 5
2
AT
TIT
UD
ES
AB
OU
T C
UR
RE
NT
FA
RE
EN
FO
RC
EM
EN
T P
OLI
CIE
S,
PR
OC
ES
SE
S A
ND
CH
AN
GE
S
PO
LIC
Y P
RE
FE
RE
NC
ES
Sixt
y-fi
ve p
erce
nt
of
resp
on
den
ts (
see
pag
e 3
3)
ind
icat
ed t
hat
So
un
d T
ran
sit
sho
uld
ch
ange
its
curr
ent
fare
en
forc
emen
t w
arn
ing
and
cit
atio
n
pra
ctic
es. T
her
e ar
e d
iffe
ren
ces
bet
wee
n r
esp
on
den
ts w
ho
alw
ays
hav
e p
roo
f o
f p
aym
ent
and
th
ose
wh
o d
o n
ot,
an
d b
etw
een
rid
ers
and
no
n-
rid
ers.
Res
po
nd
ents
wh
o a
re R
ider
s an
d w
ho
do
no
t h
ave
pro
of
of
pay
men
t ar
e in
fav
or
of
mo
re le
nie
nt
po
licie
s. R
esp
on
den
ts a
cro
ss t
hes
e
cate
gori
es o
verw
hel
min
gly
sup
po
rt r
edu
cin
g th
e fi
nes
fro
m t
he
curr
ent
$1
24
. Th
e su
pp
ort
ran
ges
fro
m 7
0 p
erce
nt
for
no
n-r
ider
s an
d 8
0 p
erce
nt
for
rid
ers.
Ch
angi
ng
the
curr
en
t p
olic
y to
incr
ease
th
e n
um
ber
of
war
nin
gs a
lso
ha
s su
pp
ort
, bu
t th
is s
up
po
rt v
arie
s ac
ross
gro
up
s. T
ho
se w
ho
do
no
t al
way
s h
ave
pro
of
of
pay
men
t (6
7%
) an
d r
ider
s o
vera
ll (6
0%
) ar
e in
fav
or
of
chan
gin
g p
olic
es g
ove
rnin
g w
arn
ings
an
d c
itat
ion
s m
ore
th
an
resp
on
den
ts w
ho
alw
ays
had
pro
of
of
pay
men
t (5
2%
) an
d n
on
-rid
ers
(46
%).
PR
OC
ES
S O
PIN
ION
S
No
n-R
ider
s h
ave
mo
re f
avo
rab
le im
pre
ssio
ns
of
the
fare
en
forc
emen
t o
ffic
ers
than
do
rid
ers.
Res
po
nd
ents
wh
o a
lway
s h
ave
pro
of
of
pay
men
t
also
hav
e m
ore
fav
ora
ble
imp
ress
ion
s o
f th
e fa
re e
nfo
rcem
ent
off
icer
s co
mp
are
d t
o t
ho
se w
ho
do
no
t al
way
s h
ave
pro
of
of
pay
men
t. S
mal
ler
per
cen
tage
s o
f n
on
-rid
ers
(34
%)
com
par
ed t
o r
ider
s (5
4%
) ag
ree
th
at c
urr
ent
cita
tio
n le
vels
do
no
t fi
t th
e vi
ola
tio
n. R
esp
on
den
ts w
ho
do
no
t
alw
ays
hav
e p
roo
f o
f p
aym
ent
are
mu
ch m
ore
like
ly t
o a
gree
(7
3%
) th
at t
he
cita
tio
ns
do
no
t m
atch
th
e vi
ola
tio
n w
hen
co
mp
are
d t
o t
ho
se w
ho
alw
ays
hav
e p
roo
f o
f p
aym
ent
(46
%).
Ove
rwh
elm
ingl
y, r
esp
on
de
nts
su
pp
ort
So
un
d T
ran
sit
exp
and
ing
ou
trea
ch a
nd
fin
din
g w
ays
to m
ake
fare
s m
ore
aff
ord
able
fo
r lo
wer
inco
me
peo
ple
wh
o r
ely
tran
sit
to m
eet
thei
r tr
ansp
ort
atio
n s
ince
th
ey d
o n
ot
hav
e a
veh
icle
in t
hei
r h
ou
seh
old
.
PO
SS
IBLE
PO
LIC
Y A
ND
PR
AC
TIC
E I
MP
RO
VE
ME
NT
S
Wh
en a
sked
ab
ou
t p
oss
ible
imp
rove
men
ts, o
nlin
e su
rvey
res
po
nd
ents
no
te, b
y w
ell o
ver
a si
mp
le m
ajo
rity
, th
at t
hey
are
in f
avo
r o
f al
l
exce
pti
on
s to
en
forc
ing
fare
po
licy
liste
d f
or
con
sid
erat
ion
in t
he
surv
ey. O
vera
ll, n
earl
y 9
ou
t o
f 1
0 s
urv
ey r
esp
on
de
nts
su
pp
ort
(89
%)
fore
goin
g
fare
en
forc
emen
t d
uri
ng
seve
re w
eath
er e
ven
ts; 7
7 p
erce
nt
on
th
e fi
rst
day
of
sch
oo
l fo
r st
ud
ents
un
der
18
yea
rs o
ld; 6
6 p
erce
nt
wh
en t
her
e is
con
stru
ctio
n o
r o
ther
sta
tio
n a
rea
alte
rati
on
s af
fect
ing
serv
ice
; an
d 6
0 p
erce
nt
for
un
shel
tere
d p
eop
le w
ho
nee
d t
o g
et o
ut
of
the
cold
.
Thre
e in
fo
ur
resp
on
den
ts (
75
%)
are
in f
avo
r o
f fa
re e
nfo
rcem
ent
off
icer
s o
ffer
ing
“on
-th
e-s
po
t” r
ider
ed
uca
tio
n a
bo
ut
red
uce
d f
are
pro
gram
s.
Ove
rall,
a s
imp
le m
ajo
rity
(5
1%
) o
f re
spo
nd
ents
do
no
t fa
vor
chan
gin
g o
ffic
ers’
un
ifo
rms.
Ad
dit
ion
al a
nal
ysis
rev
eals
vir
tual
ly n
o d
iffe
ren
ces
bet
wee
n W
hit
e (3
1%
) an
d N
on
-wh
ites
(33
%)
wh
o f
avo
r a
un
ifo
rm c
han
ge, t
ho
ugh
am
on
g th
ose
wh
o d
o n
ot
alw
ays
hav
e p
roo
f o
f p
aym
ent,
mo
re
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 5
3
(47
%)
favo
r a
chan
ge in
un
ifo
rm c
om
par
ed t
o t
ho
se w
ho
do
hav
e p
roo
f o
f p
aym
ent
(27
%).
A r
elat
ivel
y la
rge
nu
mb
er o
f re
spo
nd
en
ts (
ran
gin
g
fro
m 1
5 t
o 2
0%
) am
on
g th
e ca
tego
ries
an
d W
hit
e/P
OC
, Bla
ck/N
on
-Bla
ck, R
ide
rs/N
on
-Rid
ers,
Alw
ays
PO
P/D
on
’t A
lway
s H
ave
PO
P a
nd
acr
oss
th
e
Inco
me
cate
gori
es in
dic
ate
“Do
n’t
Kn
ow
” w
hen
ask
ed w
het
he
r o
ffic
er u
nif
orm
s sh
ou
ld c
han
ge.
Ther
e is
at
leas
t a
maj
ori
ty o
f su
pp
ort
fo
r al
l alt
ern
ativ
es t
o r
eso
lvin
g u
np
aid
fin
es in
tro
du
ced
in t
he
surv
ey (
i.e.,
en
roll
in O
RC
A L
IFT
an
d f
org
ive
the
fin
e; p
arti
cip
ate
in c
om
mu
nit
y se
rvic
e a
nd
fo
rgiv
e t
he
fin
e, p
aid
fin
e is
fo
rgiv
en a
nd
cre
dit
ed t
o t
hei
r O
RC
A c
ard
) fr
om
rid
ers
ove
rall,
fro
m
tho
se w
ho
alw
ays
hav
e p
roo
f o
f p
aym
ent,
an
d f
rom
th
ose
wh
o d
o n
ot.
A m
ajo
rity
of
No
n-R
ider
s su
pp
ort
en
rolli
ng
in O
RC
A L
IFT
and
fo
rgiv
ing
the
fin
e (5
2%
) an
d p
arti
cip
atin
g in
co
mm
un
ity
serv
ice
and
fo
rgiv
ing
the
fin
e (5
6%
).
Ad
dit
ion
ally
, 20
per
cen
t o
f re
spo
nd
ents
wro
te in
th
at f
are
en
forc
emen
t is
no
t n
eces
sary
or
sho
uld
no
t b
e p
erfo
rmed
. A
dd
itio
nal
an
alys
is r
evea
ls
that
am
on
g th
is g
rou
p, 1
6%
peo
ple
ind
icat
ed t
hey
alw
ays
hav
e p
roo
f o
f p
aym
ent
and
26
% in
dic
ated
th
ey d
o n
ot
alw
ays
hav
e p
roo
f o
f p
aym
ent.
Fin
ally
, th
e su
rvey
pro
vid
es in
form
atio
n t
hat
So
un
d T
ran
sit
may
wan
t to
co
nsi
der
to
imp
rove
cu
sto
mer
ser
vice
(se
e p
age
54).
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 5
4
AD
DIT
ION
AL
OP
PO
RT
UN
ITIE
S T
O P
OT
EN
TIA
LLY
IM
PR
OV
E C
US
TO
ME
R S
ER
VIC
E
This
rep
ort
als
o id
enti
fies
ad
dit
ion
al o
pp
ort
un
itie
s fo
r h
elp
ing
rid
ers
syst
em-w
ide
, an
d r
edu
cin
g b
arri
ers
to
usi
ng
the
syst
em t
hat
co
uld
hav
e a
grea
ter,
po
siti
ve im
pac
t fo
r B
lack
s/A
fric
an A
me
rica
ns
and
oth
er g
rou
ps,
su
ch a
s p
eop
le w
ith
dis
abili
ties
, peo
ple
wit
h li
mit
ed-E
ngl
ish
pro
fici
ency
,
peo
ple
wit
h lo
wer
inco
mes
, an
d y
ou
th. I
t m
ay b
e w
ort
hw
hile
to
co
nsi
der
:
Wh
y so
man
y p
eop
le in
dic
ate
that
th
ey t
app
ed b
ut
the
card
rea
der
did
n’t
/do
esn
’t w
ork
If t
her
e is
a w
ay t
o r
emin
d p
eop
le t
o t
ap a
t st
atio
ns
and
/or
on
pla
tfo
rms
(e.g
., cr
eate
a ji
ngl
e to
be
per
iod
ical
ly a
ired
ove
r th
e p
asse
nge
r
info
rmat
ion
sys
tem
; ass
ign
cu
sto
mer
ser
vice
per
son
nel
to
ass
ist
pas
sen
gers
on
th
e p
latf
orm
, etc
.)
The
po
ssib
ility
of
pay
ing
on
th
e tr
ain
as
man
y p
eop
le la
ck p
roo
f o
f fa
re p
aym
ent
bec
ause
th
ey a
re c
on
cern
ed a
bo
ut
mis
sin
g th
e tr
ain
and
no
t ge
ttin
g to
th
eir
des
tin
atio
n in
a t
imel
y m
ann
er. T
his
co
uld
be
esp
ecia
lly c
ruci
al f
or
peo
ple
wit
ho
ut
a ve
hic
le in
th
eir
ho
use
ho
ld
and
wh
o r
ely
on
tra
nsi
t to
mee
t th
eir
mo
bili
ty n
eed
s.
Fin
d n
ew o
r ea
sier
way
s to
ad
d f
are
to O
RC
A c
ard
s T
his
wo
uld
sp
ecif
ical
ly h
elp
peo
ple
wit
h d
isab
iliti
es a
nd
no
n-c
ho
ice
rid
ers
wit
h
hig
her
per
cen
tage
s o
f re
spo
nd
en
ts (
com
par
ed t
ho
se w
ho
do
n’t
hav
e d
isab
ility
or
hav
e a
car)
ind
icat
ing
“I d
on
’t h
ave
a ch
ance
to
ad
d
valu
e to
my
card
” as
wel
l as
rid
ers
syst
em-w
ide.
The
po
ssib
ility
of
add
ing
mu
lti-
lingu
al in
stru
ctio
ns
on
tic
ket
ven
din
g m
ach
ine
s (T
VM
) fo
r h
ow
to
bu
y ti
cket
s an
d a
dd
val
ue
to O
RC
A. I
f
no
t p
art
of
the
equ
ipm
ent
or
on
th
e TV
M s
cree
n, p
erh
aps
qu
ick
resp
on
se (
QR
) co
des
th
at le
ad t
o in
stru
ctio
ns
in t
he
app
rop
riat
e
lan
guag
e.
Ho
w t
o p
rovi
de
info
rmat
ion
in m
ult
iple
lan
guag
es a
bo
ut
valid
tra
nsf
ers,
giv
en t
hat
su
rvey
res
po
nd
ents
wh
o s
pea
k En
glis
h “
wel
l” a
nd
tho
se w
ho
sp
eak
Engl
ish
“ve
ry w
ell”
rep
ort
in g
reat
er p
erce
nta
ges
on
th
e su
rvey
item
, “I t
hin
k m
y tr
ansf
er is
val
id.”
Un
der
stan
din
g w
hy
the
stat
ion
s o
r ar
eas
wit
hin
sta
tio
ns
that
OR
CA
rea
der
loca
tio
ns
are
mo
re d
iffi
cult
fo
r p
eop
le w
ith
dis
abili
ties
to
use
.
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 5
5
AP
PE
ND
IX
ON
LIN
E S
UR
VE
Y Q
UE
ST
ION
S
FRE
QU
EN
CY
OF
RID
ING
SO
UN
DE
R A
ND
LIN
K L
IGH
T R
AIL
1)
WH
ICH
SO
UN
D T
RA
NS
IT T
RA
INS
HA
VE
YO
U R
IDD
EN
IN
TH
E L
AS
T 1
2 M
ON
TH
S?
(P
LEA
SE
CH
EC
K A
LL T
HA
T A
PP
LY)
[ ] L
ink
light
rail
[ ] S
ound
er
[ ] N
eith
er o
f the
se
2)
HO
W F
RE
QU
EN
TLY
DO
YO
U R
IDE
LIN
K L
IGH
T R
AIL
?
( ) 4
-7 d
ays p
er w
eek
( ) 2
-3 d
ays p
er w
eek
( ) A
bout
onc
e a
wee
k ( )
1-2
day
s per
mon
th
( ) O
ccas
iona
lly
3)
HO
W F
RE
QU
EN
TLY
DO
YO
U R
IDE
SO
UN
DE
R?
( ) 4
-5 d
ays p
er w
eek
( ) 2
-3 d
ays p
er w
eek
( ) A
bout
onc
e a
wee
k ( )
1-2
day
s per
mon
th
( ) O
ccas
iona
lly
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 5
6
4)
HO
W D
O Y
OU
US
UA
LLY
PA
Y Y
OU
R F
AR
E?
( ) O
RC
A c
ard
( ) P
urch
ase
ticke
t fro
m v
endi
ng m
achi
ne
( ) P
urch
ase
ticke
t fro
m m
obile
dev
ice
(Tra
nsit
Go
Tick
et a
pp)
( ) H
uman
Ser
vice
s/sh
elte
r tic
ket
( ) I
usua
lly ri
de w
ithou
t pay
ing
a fa
re
( )
Oth
er, n
ot
liste
d (
ple
ase
spec
ify)
:
5)
DO
YO
U U
SE A
NY
OF
TH
ES
E R
ED
UC
ED
FA
RE
PR
OD
UC
TS
? (
CH
EC
K O
NE
)
( ) O
RC
A L
IFT
fare
OR
CA
LIF
T is
a p
rogr
am th
at o
ffers
a re
duce
d fa
re fo
r peo
ple
who
qua
lify
base
d on
low
-inco
me
( ) Y
outh
fare
(Age
6-1
8)
( ) S
enio
r Far
e (A
ge 6
5 an
d ov
er)
( ) D
isab
ility
Far
e ( )
Non
e of
the
abov
e ( )
Don
't kn
ow
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 5
7
FAR
E E
NFO
RC
EM
EN
T O
FFIC
IER
S A
ND
PR
OC
ES
S
6)
TH
ER
E A
RE
MA
NY
RE
AS
ON
S S
OM
EO
NE
MA
Y N
OT
HA
VE
PR
OO
F O
F FA
RE
PA
YM
EN
T.
(PLE
AS
E C
HE
CK
ALL
TH
AT
AP
PLY
TO
YO
U)
[ ] I
don’
t kno
w h
ow to
pay
the
fare
[ ]
I do
n‘t k
now
how
to w
ork
the
mac
hine
to a
dd m
oney
to m
y ca
rd o
r pur
chas
e a
ticke
t [ ]
I fo
rget
my
OR
CA
car
d/m
oney
[ ]
I fo
rget
to “
tap”
my
OR
CA
car
d [ ]
I ta
pped
my
OR
CA
car
d, b
ut it
doe
sn’t
wor
k [ ]
I th
ink
my
trans
fer i
s val
id
[ ] I
don’
t hav
e a
chan
ce to
add
val
ue to
my
OR
CA
car
d [ ]
I ca
n’t f
ind
whe
re to
tap
[ ] I
can’
t phy
sica
lly ta
p m
y ca
rd o
n th
e re
ader
[ ]
I w
ould
hav
e m
isse
d m
y tra
in if
I st
oppe
d to
"tap
" or b
uy a
tick
et
[ ] I
can
pay
the
fare
, but
I ta
ke a
cha
nce
[ ] I
can’
t aff
ord
to p
ay th
e fa
re
[ ] O
ther
(ple
ase
spec
ify):
____
____
____
____
____
____
____
____
____
____
____
____
_ [ ]
Not
app
licab
le. I
alw
ays h
ave
proo
f of f
are
paym
ent
[ ] I’
d pr
efer
not
to sa
y
7)
HO
W O
FTE
N D
O Y
OU
HA
VE
PR
OO
F O
F FA
RE
PA
YM
EN
T?
( ) N
ever
( )
Rar
ely
( ) O
ccas
iona
lly
( ) O
ften
( ) A
lway
s
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 5
8
8)
HA
S A
FA
RE
EN
FOR
CE
ME
NT
OFF
ICE
R E
VE
R A
SKE
D Y
OU
TO
PR
OV
IDE
PR
OO
F O
F FA
RE
PA
YM
EN
T (
I.E
., S
CA
NN
ED
YO
UR
OR
CA
CA
RD
OR
AS
KE
D
FOR
YO
UR
TIC
KE
T)
WH
ILE
RID
ING
SO
UN
DE
R O
R L
INK
LIG
HT
RA
IL?
( ) Y
es
( ) N
o ( )
Don
't kn
ow
9)
HO
W M
AN
Y T
IME
S I
N T
HE
PA
ST 1
2 M
ON
TH
S H
AS
A F
AR
E E
NFO
RC
EM
EN
T O
FFIC
ER
FO
UN
D Y
OU
RID
ING
WIT
HO
UT
PR
OO
F O
F FA
RE
PA
YM
EN
T?
( ) N
ever
( )
1 ti
me
( ) 2
tim
es
( ) 3
tim
es
( ) 4
tim
es
( ) 5
or m
ore
times
10
) W
HE
N T
HIN
KIN
G A
BO
UT
SO
UN
D T
RA
NS
IT'S
FA
RE
EN
FOR
CE
ME
NT
PO
LIC
Y,
SH
OU
LD I
T B
E M
OR
E O
R L
ES
S L
EN
IEN
T F
OR
RID
ER
S A
FTE
R T
HE
Y
RE
CE
IVE
A W
AR
NIN
G A
ND
AR
E F
OU
ND
WIT
HO
UT
PR
OO
F O
F FA
RE
PA
YM
EN
T?
AN
EX
AM
PLE
OF
A P
OLI
CY
TH
AT
WO
ULD
BE
MO
RE
LE
NIE
NT
WO
ULD
BE
A F
INE
TH
AT
IS
LE
SS
TH
AN
$1
24
. A
N E
XA
MP
LE O
F P
OLI
CY
TH
AT
WO
ULD
BE
LE
SS L
EN
IEN
T W
OU
LD B
E A
PO
LIC
Y W
ITH
NO
WA
RN
ING
S A
ND
ON
LY F
INE
S.
RA
TE
YO
UR
PR
EFE
RE
NC
E O
N A
SC
ALE
OF
1 T
O 5
(1
IN
DIC
AT
ES
“M
OR
E L
EN
IEN
T”
AN
D 5
IN
DIC
AT
ES“
LES
S L
EN
IEN
T”)
. IF
YO
U D
ON
’T K
NO
W,
PLE
AS
E I
ND
ICA
TE
“D
ON
’T K
NO
W”.
1 ( )
Mor
e le
nien
t 2
( )
3 ( )
Nei
ther
mor
e no
r les
s len
ient
4
( )
5 ( )
Les
s len
ient
0
( ) D
on't
know
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 5
9
11
) P
LEA
SE
TE
LL U
S H
OW
MU
CH
YO
U A
GR
EE
WIT
H T
HE
FO
LLO
WIN
G S
TA
TE
ME
NT
S.
US
E A
SC
ALE
OF
1 T
O 5
WH
ER
E 1
IN
DIC
AT
ES
TH
AT
YO
U “
ST
RO
NG
LY D
ISA
GR
EE
” A
ND
5 I
ND
ICA
TE
S T
HA
T Y
OU
“S
TR
ON
GLY
AG
RE
E”
WIT
H T
HE
ST
AT
EM
EN
T.
IF Y
OU
DO
N’T
KN
OW
, P
LEA
SE
IN
DIC
AT
E “
DO
N’T
KN
OW
”.
S
tron
gly
dis
agre
e
1
Dis
agre
e
2
Neu
tral
3
Agre
e
4
Str
on
gly
agre
e
5
Don
't
kn
ow
0
Soun
d Tr
ansi
t’s fa
re
enfo
rcem
ent
offic
ers t
reat
pe
ople
w
ithou
t bia
s
( )
( )
( )
( )
( )
( )
Soun
d Tr
ansi
t’s fa
re
enfo
rcem
ent
offic
ers a
re
aggr
essi
ve o
r in
timid
atin
g to
thos
e w
ith
limite
d En
glis
h sk
ills
( )
( )
( )
( )
( )
( )
Soun
d Tr
ansi
t’s fa
re
enfo
rcem
ent
offic
ers a
re
aggr
essi
ve o
r in
timid
atin
g to
thos
e ex
perie
ncin
g ho
mel
essn
ess
( )
( )
( )
( )
( )
( )
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 6
0
Soun
d Tr
ansi
t’s fa
re
enfo
rcem
ent
offic
ers a
re
aggr
essi
ve o
r in
timid
atin
g to
tour
ists
or
visi
tors
( )
( )
( )
( )
( )
( )
Cita
tions
do
not f
it th
e “c
rime”
( )
( )
( )
( )
( )
( )
The
proc
ess
for p
ayin
g th
e fin
e is
co
nfus
ing
( )
( )
( )
( )
( )
( )
The
proc
ess
for a
ppea
ling
the
fine
is
conf
usin
g
( )
( )
( )
( )
( )
( )
The
proc
ess
for p
ayin
g th
e fin
e is
to
o tim
e co
nsum
ing
( )
( )
( )
( )
( )
( )
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 6
1
FAR
E E
NFO
RC
ME
NT
PO
SS
IBLE
IM
PR
OV
EM
EN
TS
12
) A
RE
TH
ER
E T
IME
S W
HE
N S
OU
ND
TR
AN
SIT
SH
OU
LD N
OT
EN
FOR
CE
FA
RE
PA
YM
EN
T?
(P
LEA
SE
CH
EC
K A
LL T
HA
T A
PP
LY)
[ ] D
urin
g se
vere
wea
ther
eve
nts
[ ] If
som
eone
is h
omel
ess a
nd n
eeds
to g
et o
ut o
f the
col
d [ ]
For
stud
ents
the
1st d
ay o
f eac
h sc
hool
term
, if t
hey
are
unde
r 19
year
s old
[ ]
Whe
n th
ere
is m
ajor
con
stru
ctio
n or
alte
ratio
ns a
ffect
ing
trans
it se
rvic
e [ ]
Oth
er (p
leas
e sp
ecify
): __
____
____
____
____
____
____
____
____
____
____
____
___
[ ] D
on’t
know
1
3)
SH
OU
LD S
OU
ND
TR
AN
SIT
OFF
ER
TH
E F
OLL
OW
ING
OP
TIO
NS
TO
RE
SO
LVE
UN
PA
ID F
INE
S?
Y
es
No
Don
't
kn
ow
Res
olve
th
e fin
e if
the
amou
nt
of th
e fin
e pe
ople
pay
is
cre
dite
d to
thei
r ow
n O
RC
A
Car
d fo
r fu
ture
use
( )
( )
( )
Forg
ive
the
fine
if th
e pe
rson
en
rolls
in
( )
( )
( )
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 6
2
OR
CA
LI
FT
OR
CA
LI
FT is
a
prog
ram
th
at o
ffer
s a
redu
ced
fare
for
peop
le
who
qu
alify
ba
sed
on
low
-in
com
e, if
th
ey
qual
ify
Forg
ive
the
fine
if th
e pe
rson
is
alre
ady
enro
lled
in
OR
CA
LI
FT
OR
CA
LI
FT is
a
prog
ram
th
at o
ffer
s a
redu
ced
fare
for
peop
le
who
qu
alify
ba
sed
on
low
-in
com
e.
( )
( )
( )
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 6
3
Forg
ive
the
fine
if th
e pe
rson
pa
rtici
pate
s in
co
mm
unity
se
rvic
e
( )
( )
( )
14
) SO
UN
D T
RA
NS
IT I
S C
ON
SID
ER
ING
EN
AC
TIN
G P
OLI
CY
CH
AN
GE
S T
O T
HE
IR F
AR
E E
NFO
RC
EM
EN
T P
RA
CT
ICE
S. D
O Y
OU
TH
INK
SO
UN
D
TR
AN
SIT
SH
OU
LD C
HA
NG
E I
TS
CU
RR
EN
T F
AR
E E
NFO
RC
EM
EN
T W
AR
NIN
G A
ND
CIT
AT
ION
PR
AC
TIC
ES
?
SO
UN
D T
RA
NSI
T’S
PO
LIC
Y I
S T
HA
T T
HE
FIR
ST T
IME
A P
ER
SON
IS
FO
UN
D W
ITH
OU
T P
RO
OF
OF
PA
YM
EN
T T
HE
FA
RE
EN
FOR
CE
ME
NT
OFF
ICE
R
PR
OV
IDE
S A
WA
RN
ING
AN
D T
ELL
S T
HE
M H
OW
TO
PA
Y.
FOR
12
MO
NT
HS
AFT
ER
TH
E W
AR
NIN
G E
AC
H T
IME
A P
ASS
EN
GE
R I
S F
OU
ND
WIT
HO
UT
PR
OO
F O
F P
AY
ME
NT
TH
E P
AS
SE
NG
ER
IS
AS
SE
SS
ED
A F
INE
OF
$1
24
AN
D T
HE
CIT
AT
ION
S A
CC
UM
ULA
TE
. A
FTE
R 1
2 M
ON
TH
S,
TH
E C
YC
LE B
EG
INS
AG
AIN
.
( ) Y
es
( ) N
o ( )
Don
't kn
ow
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 6
4
15
) W
HIC
H P
OLI
CY
CH
AN
GE
S S
HO
ULD
SO
UN
D T
RA
NS
IT C
ON
SID
ER
AD
OP
TIN
G?
CH
OO
SE
UP
TO
TH
RE
E (
3)
CH
AN
GE
S.
[ ] In
crea
se th
e am
ount
of t
ime
for c
itatio
ns to
acc
umul
ate
from
12
to 1
8 m
onth
s [ ]
Incr
ease
the
fine
from
$12
4 [ ]
Incr
ease
the
num
ber o
f war
ning
s [ ]
Red
uce
the
amou
nt o
f tim
e fo
r cita
tions
to a
ccum
ulat
e fro
m 1
2 to
6 m
onth
s [ ]
Red
uce
the
fine
from
$12
4 [ ]
Red
uce
the
num
ber o
f war
ning
s to
no w
arni
ngs
[ ] O
ther
(ple
ase
spec
ify):
____
____
____
____
____
____
____
____
____
____
____
____
_ [ ]
Don
't kn
ow
16
) SO
UN
D T
RA
NS
IT F
AR
E E
NFO
RC
EM
EN
T O
FFIC
ER
S S
HO
ULD
….
(PLE
AS
E S
ELE
CT
YO
UR
RE
SP
ON
SE
FO
R E
AC
H I
TE
M).
Y
es
No
Don
't
kn
ow
Offe
r pe
ople
fo
und
with
out
proo
f of
paym
ent
on-th
e-sp
ot
educ
atio
n ab
out
OR
CA
LI
FTO
RC
A
LIFT
is a
pr
ogra
m
that
off
ers a
re
duce
d fa
re fo
r pe
ople
who
( )
( )
( )
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 6
5
qual
ify
base
d on
lo
w-in
com
e or
oth
er
rele
vant
pr
ogra
ms
Wea
r di
ffere
nt
unifo
rms s
o th
ey a
re
less
in
timid
atin
g
( )
( )
( )
17
) IS
TH
ER
E A
NY
TH
ING
ELS
E A
BO
UT
SO
UN
D T
RA
NS
IT’S
FA
RE
EN
FO
RC
EM
EN
T P
RO
GR
AM
OR
PO
LIC
IES
TH
AT
YO
U W
OU
LD L
IKE
US
TO
KN
OW
?
____
____
____
____
____
____
____
____
____
____
____
__
____
____
____
____
____
____
____
____
____
____
__
____
____
____
____
____
____
____
____
____
____
____
__
____
____
____
____
____
____
____
____
____
____
__
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 6
6
DE
MO
GR
AP
HIC
S
18
) H
OW
DO
YO
U I
DE
NT
IFY
?
( ) M
ale
( ) F
emal
e ( )
Non
-Bin
ary
( ) I'
d pr
efer
to se
lf-de
scrib
e (p
leas
e sp
ecify
): __
____
____
____
____
____
____
____
____
____
____
____
___
( ) I'
d pr
efer
not
to sa
y 1
9)
WH
AT
IS
YO
UR
AG
E?
( ) U
nder
19
( ) 1
9-24
( )
25-
34
( ) 3
5-49
( )
50-
64
( ) 6
5+
20
) W
HA
T B
EST
DE
SCR
IBE
S Y
OU
R W
OR
K S
TA
TU
S?
(P
LEA
SE C
HE
CK
ALL
TH
AT
AP
PLY
)
[ ] E
mpl
oyed
full-
time
[ ] E
mpl
oyed
par
t-tim
e [ ]
Une
mpl
oyed
and
seek
ing
wor
k [ ]
Stu
dent
(ful
l-tim
e)
[ ] R
etire
d [ ]
Oth
er (p
leas
e sp
ecify
):
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 6
7
21
) W
HIC
H O
F T
HE
FO
LLO
WIN
G B
ES
T D
ESC
RIB
ES
YO
UR
LIV
ING
SIT
UA
TIO
N?
( ) R
ent m
y ow
n ap
artm
ent/h
ouse
( )
Ow
n m
y ow
n ap
artm
ent/h
ouse
( )
With
a fr
iend
or r
elat
ive
( ) S
hort-
term
/Tem
pora
ry S
helte
r ( )
Lon
g-te
rm o
r Per
man
ent H
ousi
ng S
ervi
ces r
esid
ence
( )
Tra
nsiti
onal
hou
sing
or a
utho
rized
hom
eles
s “vi
llage
” ( )
Unh
ouse
d/U
nshe
ltere
d ( )
Oth
er (p
leas
e sp
ecify
):: _
____
____
____
____
____
____
____
____
____
____
____
____
( )
I’d
pref
er n
ot to
say
22
) D
O Y
OU
ID
EN
TIF
Y Y
OU
RS
ELF
AS
HIS
PA
NIC
OR
LA
TIN
X?
( ) Y
es
( ) N
o
23
) D
O Y
OU
ID
EN
TIF
Y Y
OU
RS
ELF
AS.
...?
(P
LEA
SE
CH
EC
K A
LL T
HA
T A
PP
LY)
[ ] A
mer
ican
Indi
an o
r Ala
ska
Nat
ive
[ ] A
sian
or A
sian
Am
eric
an
[ ] B
lack
or A
fric
an A
mer
ican
[ ]
Nat
ive
Haw
aiia
n or
Pac
ific
Isla
nder
[ ]
Cau
casi
an/W
hite
[ ]
Tw
o or
mor
e ra
ces
[ ] O
ther
(ple
ase
spec
ify):
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 6
8
24
) D
O Y
OU
HA
VE
RE
LIA
BLE
AC
CE
SS
TO
A W
OR
KIN
G M
OT
OR
VE
HIC
LE A
T H
OM
E?
( ) Y
es
( ) N
o
25
) W
HA
T I
S Y
OU
R H
OM
E Z
IP C
OD
E?
( ) M
y ZI
P co
de is
(Ple
ase
writ
e-in
her
e): _
____
____
____
____
____
____
____
____
____
____
____
____
( )
Cur
rent
ly u
nshe
ltere
d/ n
o ho
me
ZIP
code
( )
I do
n't k
now
( )
I'd
pref
er n
ot to
say
26
) W
HA
T L
AN
GU
AG
ES
AR
E R
EG
ULA
RLY
SP
OK
EN
IN
YO
UR
HO
ME
? (
PLE
AS
E C
HE
CK
ALL
TH
AT
AP
PLY
)
[ ] C
anto
nese
[ ]
Eng
lish
[ ] K
orea
n [ ]
Man
darin
[ ]
Rus
sian
[ ]
Som
ali
[ ] S
pani
sh
[ ] T
agal
og
[ ] V
ietn
ames
e [ ]
Oth
er (p
leas
e sp
ecify
):
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 6
9
27
) IF
YO
U S
PE
AK
A L
AN
GU
AG
E O
TH
ER
TH
AN
EN
GLI
SH
, H
OW
WE
LL D
O Y
OU
SP
EA
K E
NG
LIS
H?
( ) V
ery
wel
l ( )
Wel
l ( )
Les
s tha
n w
ell
( ) N
ot a
t all
( ) N
ot a
pplic
able
- I o
nly
spea
k En
glis
h
28
) D
O Y
OU
CO
NS
IDE
R Y
OU
RS
ELF
TO
HA
VE
A D
ISA
BIL
ITY
?
( ) N
o ( )
Yes
29
) IF
YO
U H
AV
E A
DIS
AB
ILIT
Y,
PLE
AS
E I
ND
ICA
TE
WH
AT
KIN
D (
PLE
AS
E C
HE
CK
ALL
TH
AT
AP
PLY
).
[ ] P
hysi
cal d
isab
ility
[ ]
Dea
f or h
ard
of h
earin
g [ ]
Blin
d or
low
vis
ion
[ ] D
eaf-
blin
dnes
s [ ]
Inte
llect
ual d
isab
ility
[ ]
Psy
chia
tric
disa
bilit
y [ ]
Mul
tiple
dis
abili
ties:
___
____
____
____
____
____
____
____
____
____
____
____
__
[ ] O
ther
: (pl
ease
spec
ify):
____
____
____
____
____
____
____
____
____
____
____
____
_ [ ]
I'd
pref
er n
ot to
say
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 7
0
30
) H
OW
MA
NY
PE
OP
LE L
IVE
IN
YO
UR
HO
US
EH
OLD
, IN
CLU
DIN
G Y
OU
RS
ELF
?
( ) 1
(I li
ve a
lone
) ( )
2
( ) 3
( )
4
( ) 5
( )
6 o
r mor
e
31
) W
HA
T I
S Y
OU
R T
OT
AL
HO
US
EH
OLD
IN
CO
ME
FO
R 2
01
9,
BE
FOR
E T
AX
ES
?
( ) U
nder
$12
,000
( )
$12
,000
-15,
999
( ) $
16,0
00-1
9,99
9 ( )
$20
,000
-23,
999
( ) $
24,0
00-3
2,99
9 ( )
$33
,000
-41,
999
( ) $
42,0
00-4
9,99
9 ( )
$50
,000
-57,
999
( ) $
58,0
00-6
5,99
9 ( )
$66
,000
-74,
999
( ) $
75,0
00-9
9,99
9 ( )
$10
0,00
0 or
mor
e ( )
I’d
pref
er n
ot to
say
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 7
1
DE
MO
GR
AP
HIC
DIF
FE
RE
NC
ES
BE
TW
EE
N S
ELF
-RE
PO
RT
ED
TIM
ES
LA
CK
ED
PR
OO
F O
F P
AY
ME
NT
Gen
der,
Age,
Cho
ice
Rid
er, I
ncom
e by
M
ode
Ridd
en in
Las
t 12
Mon
ths
NEV
ER
1 TI
ME
2 TI
MES
3 TI
MES
4 TI
MES
5
TIM
ES
Rac
e
W
hite
77
%
73%
72
%
62%
65
%
69%
N
on-W
hite
23
%
27%
28
%
38%
35
%
30%
Et
hnic
ity
His
pani
c 6%
8%
6%
8%
5%
9%
N
on-H
ispa
nic
94%
92
%
94%
9
2%
95%
91
%
Gen
der
Mal
e 48
%
44%
47%
48%
56%
44
%
Fem
ale
47%
47%
41%
42%
38%
48
%
Non
-Bin
ary
5%
7%
10%
6%
0%
5%
Age
<19
1%
1%
1%
2%
3%
1%
1
9-24
7
%
8%
10%
9%
6%
8%
25-
34
30%
34%
33%
31%
35%
29
%
35-
49
31%
33%
30%
28%
20%
31
%
50-
64
22%
19%
18%
21%
30%
27
%
65+
10
%
6%
9%
8%
6%
5%
Hav
e a
wor
king
Ve
hicl
e 76
%
69%
66%
64%
83%
74
%
Inco
me
< $
50,0
00
19%
24%
29%
27%
30%
21
%
$50
,000
– $
74,9
99
16%
16%
16%
18%
11%
18
%
$75
,000
– $
99,9
99
14%
16%
12%
9%
19%
15
%
$10
0,00
0 >
51%
44%
43%
46%
40%
46
%
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 7
2
Dem
ogra
phic
D
iffer
ence
s by
Sel
f-R
epor
ted
Tim
es
Lack
ing
Proo
f of
Paym
ent
Nev
er
1 TI
ME
2 TI
MES
3 TI
MES
4
TIM
ES
5
TIM
ES
Lang
uage
Spo
ken
at
Hom
e M
ore
than
One
Spe
ak E
nglis
h W
ell
or V
ery
Wel
l
84%
83
%
81
%
83
%
84
%
83
%
Hav
e a
Dis
abili
ty
Yes
15
%
19%
20%
17%
15%
18
%
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 7
3
Dem
ogra
phic
D
iffer
ence
s by
Sel
f-R
epor
ted
Tim
es
Lack
ing
Proo
f of
Paym
ent
Nev
er
1 TI
ME
2 TI
MES
3 TI
MES
4
TIM
ES
5
TIM
ES
Livi
ng S
ituat
ion
R
ent m
y ow
n
apar
tmen
t/hou
se
40
%
47
%
43
%
45
%
43
%
42
%
O
wn
my
own
ap
artm
ent/h
ouse
53%
45%
46%
43%
43%
51%
W
ith a
frie
nd o
r
rela
tive
1%
1%
1%
1%
1%
0%
Sh
ort-t
erm
/
Tem
pora
ry S
helte
r
<1%
<1%
0%
<1
%
<1
%
0%
Lon
g-te
rm o
r
Per
man
ent H
ousi
ng
Se
rvic
es re
side
nce
<1
%
<1
%
<1
%
<1
%
<1
%
<1
%
Tr
ansi
tiona
l hou
sing
or a
utho
rized
hom
eles
s “v
illag
e”
<1
%
<1
%
0%
<1
%
0%
0%
Unh
ouse
d/
U
nshe
ltere
d
<1%
<1%
<1%
0%
0%
0%
O
ther
<1
%
<1%
<1
%
0%
<1%
<1
%
D
orm
14
%
1%
0%
0%
0%
0%
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 7
4
TO
P D
IFF
ER
EN
CE
S A
NA
LYS
IS O
F R
EA
SO
NS
FO
R L
AC
K O
F P
RO
OF
OF
PA
YM
EN
T B
Y A
GE
Un
der
19
You
th a
lso
mo
re o
ften
cit
e n
ot
hav
ing
a ch
ance
to
ad
d v
alu
e to
th
eir
card
or
bu
y a
tick
et a
nd
th
at t
hey
can
’t a
ffo
rd t
o t
he
pay
far
e th
an a
ll o
ther
cate
gori
es e
xcep
t in
th
e ca
se o
f p
eop
le b
etw
een
th
e ag
es o
f 1
9 a
nd
24
. Yo
uth
als
o in
dic
ate
the
reas
on
th
at t
hey
wo
uld
hav
e m
isse
d t
he
trai
n
mo
re f
req
uen
tly
that
rid
ers
35
an
d o
lder
bu
t le
ss o
ften
th
an r
ider
s 1
9 t
o 3
4 y
ears
of
age.
Hig
hlig
hte
d b
elo
w a
re t
he
top
fo
r re
aso
ns
you
th g
ive
for
lack
ing
pro
of
of
pay
men
t:
• fo
rget
tin
g th
eir
car
d o
r m
on
ey,
• n
ot
hav
ing
a ch
ance
to
ad
d v
alu
e to
th
eir
card
or
bu
y a
tick
et
• ca
n’t
aff
ord
to
pay
th
e fa
re
• w
ou
ld h
ave
mis
sed
th
e tr
ain
if s
top
pe
d t
o t
ap o
r b
uy
a ti
cket
19
to
24
Surv
ey r
esp
on
din
g ri
der
s ag
es 1
9 t
o 2
4 in
dic
ate
the
follo
win
g re
aso
ns
mo
re o
ften
th
an a
ll o
ther
age
gro
up
s ex
cep
t fo
r 2
5 t
o 3
4 y
ear
old
s w
hen
it
com
es t
o f
org
etti
ng
to t
ap t
hei
r O
RC
A c
ard
forg
etti
ng
to t
ap t
hei
r ca
rd
wo
uld
hav
e m
isse
d t
he
trai
n if
sto
pp
ed
to
tap
or
bu
y a
tick
et
no
t h
avin
g a
chan
ce t
o a
dd
val
ue
to t
hei
r ca
rd o
r b
uy
a ti
cket
can
’t a
ffo
rd t
he
fare
25
to
34
Rid
ers
wh
o r
esp
on
ded
to
th
e su
rvey
in t
he
age
gro
up
25
to
34
ind
icat
e th
ey f
org
et t
o t
ap t
hei
r ca
rd m
ore
th
an a
ny
oth
er a
ge g
rou
p. T
hey
als
o
cite
th
at t
hey
wo
uld
hav
e m
isse
d t
he
trai
n if
th
ey s
top
ped
to
tap
or
bu
y ti
cket
mo
re o
fte
n, e
xcep
t th
e ca
se o
f 19
to
24
yea
r o
ld.
forg
etti
ng
to t
ap t
hei
r ca
rd
wo
uld
hav
e m
isse
d t
he
trai
n if
sto
pp
ed
to
tap
or
bu
y a
tick
et
Tho
se 2
5-3
4 in
dic
ate
less
oft
en t
han
peo
ple
24
yea
r o
lds
and
yo
un
ger
that
th
ey
forg
et t
hei
r ca
rd o
r m
on
ey o
r ca
n’t
aff
ord
th
e fa
re b
ut
mo
re
oft
en t
han
peo
ple
35
yea
rs o
ld a
nd
old
er.
20
19
On
line
Su
rve
y o
f Fa
re P
aym
en
t an
d E
nfo
rce
me
nt
Po
licie
s an
d P
ract
ice
s -
DR
AFT
Re
po
rt
Fe
bru
ary
20
20
Pag
e 7
5
forg
etti
ng
thei
r ca
rd o
r m
on
ey
can
’t a
ffo
rd t
o p
ay t
he
fare
35
to
49
Surv
ey t
aker
s ag
es 3
5 t
o 4
9 t
hey
ind
icat
e th
e fo
llow
ing
for
reas
on
s m
ore
oft
en t
han
all
oth
er a
ge g
rou
ps,
exc
ept
25
-35
yea
r an
d 1
9 t
o 2
4 y
ears
in
the
case
of
thin
kin
g th
eir
tran
sfer
is v
alid
.
tap
ped
my
OR
CA
bu
t it
do
esn
’t w
ork
thin
kin
g th
eir
tran
sfer
is v
alid
This
age
gro
up
list
s th
ey w
ou
ld h
ave
mis
sed
th
e tr
ain
if I
sto
pp
ed
to
ad
d v
alu
e to
my
card
or
pu
rch
ase
a ti
cket
an
d f
org
et t
hei
r ca
rd o
r m
on
ey
less
th
an r
ider
s w
ho
are
yo
un
ger
than
35
yea
rs o
ld a
nd
mo
re t
han
th
ose
50
yea
rs o
ld a
nd
old
er.
wo
uld
hav
e m
isse
d t
he
trai
n if
I st
op
pe
d t
o a
dd
val
ue
to m
y ca
rd o
r p
urc
has
e a
tick
et
forg
etti
ng
thei
r ca
rd o
r m
on
ey
50
to
64
For
resp
on
de
rs a
ges
50 t
o 6
4 in
dic
ate
the
follo
win
g re
aso
ns
for
lack
of
pro
of
of
pay
men
t m
ore
oft
en t
han
oth
er a
ll o
ther
age
cat
ego
ries
, exc
ept
sen
iors
(65
+).
forg
etti
ng
to t
ap t
hei
r ca
rd
wo
uld
hav
e m
isse
d t
he
trai
n if
I st
op
pe
d t
o a
dd
val
ue
to m
y ca
rd o
r p
urc
has
e a
tick
et
can
’t a
ffo
rd t
o p
ay t
he
fare
no
t h
avin
g a
chan
ce t
o a
dd
val
ue
to t
hei
r ca
rd o
r b
uy
a ti
cket
65
+
For
sen
iors
(6
5+)
they
are
less
like
ly t
han
all
the
age
gro
up
s to
cit
e an
y o
f th
e re
aso
ns
in t
he
ove
rall
exce
pt
for
follo
win
g th
ree.
Eve
n t
hen
th
ey
are
ind
icat
e th
ese
reas
on
on
ly 1
per
cen
t to
2 p
erce
nt
mo
re o
fte
n t
han
th
ose
un
der
65
yea
rs o
ld
Thin
kin
g th
eir
tran
sfer
is v
alid
No
t kn
ow
ing
ho
w t
o w
ork
th
e m
ach
ine
to
ad
d m
on
ey t
o t
he
card
or
bu
y a
tick
et
An
d d
on
’t k
no
w h
ow
to
pay
th
e fa
re
This page intentionally left blank.
Sound Transit Fare Enforcement
Appendix C
Community Conversation Report
This page intentionally left blank.
COMMUNITY
CONVERSATION
REPORT
OCT / NOV 2019
PREPARED BY
JACKIE MARTINEZ-VASQUEZ
CHIEF EEO , EQUITY & INCLUSION OFFICER
OFFICE OF EEO ,
EQUITY &
INCLUSION
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 02
PURPOSE
The Office of Equal Employment Opportunity , Equity & Inclusion (EEOEI)
hosted a series of conversations with community members in Pierce County ,
King County and Snohomish County . The purpose of these conversations was
to seek community input to ensure that Sound Transit ’s decision making is
well informed . We placed specific emphasis on those who will be most
adversely impacted by changes in the fare enforcement program and those
who are most often marginalized in these conversations .
OPPORTUNITY STATEMENTIn January of 2019 , King County
Metro introduced a new Fare
Violation Program aimed to mitigate
negative , inequitable impacts of fare
enforcement to King County ’s most
vulnerable people who are using
transit . Consistent with our
continual process improvement
culture , renewed focus on equity
and inclusion , and in response to
the interest of board members and
stakeholders , Sound Transit decided
to take an objective look at our fare
enforcement program . In March
2019 , Sound Transit created an
interdisciplinary team to review and
explore opportunities for
enhancement to our fare
enforcement program and access to
transit for the most vulnerable
people in our region .
This work will consider data related to
our fare enforcement program ,
feedback from our customers ,and
the experiences of other transit
agencies related to fare
enforcement , to assess how Sound
Transit ’s program can work toward
greater equity . We understand
communities of color have recent
and long-standing histories with
racial ly biased policing , and our fare
enforcement review work is
grounded in that reality . We will
work on improvements that focus on
public education , customer
interaction , and policy refinements
as appropriate .
This ongoing process must be
grounded in the authentic inclusion
of all voices , an unbiased analysis of
data , a commitment to a respectful
customer experience , and
demonstrable efforts to provide
greater fare education and transit
access to all .
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 03
WHERE WE ARE NOW
WE 'VE HIT
OUR MONTHLY
GOAL TWICE
According to Wikipedia , an
annual report is a
comprehensive report on a
company 's activit ies throughout
the preceding year . Annual
reports are intended to give
shareholders and other
interested people information
about the company 's activit ies
and f inancial performance . They
may be considered as grey
literature .
OVERVIEWRecognizing the reality of systemic barriers causing certain populations to
have less access to traditional engagement processes , the EEOEI off ice
invested human and f inancial resources to equitably engage people who are
often underrepresented in participation efforts . We partnered with the
Tacoma Urban League , Casa Latina , The Station Coffee Shop , and Phinney
Ridge Neighborhood Association to reach communities of color and
individuals in proximity to poverty .
Equitable engagement principles asks us to lead with transparency , historical
analysis , integrity and by centering the human impact of current or future
practices . It is imperative to view this report through these lenses .
As you will notice , the questions will have a sl ightly different framing as the
experience with the fare enforcement and access to l ight rai l /sounder will
vary in all three counties .
Community Conversation Structure
1 . Introductions and icebreaker
a . Welcome and thank everyone for volunteering to participate
b . Introduce yourself , the co- faci l itator and the note taker
c . Ask for name , r ider / future r ider , what is your favorite TV show?
d . Hand out the demographic form
2 . Community agreements
3 . Give a very brief overview of the project
4 . Purpose of the meeting
5 . Provide information about the process , t imes , breaks , bathrooms and so
forth
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 04
WHERE WE ARE NOW
WE 'VE HIT
OUR MONTHLY
GOAL TWICE
According to Wikipedia , an
annual report is a
comprehensive report on a
company 's activit ies throughout
the preceding year . Annual
reports are intended to give
shareholders and other
interested people information
about the company 's activit ies
and f inancial performance . They
may be considered as grey
literature .
FOCUS GROUP QUESTIONS
How often do you use l ight rai l or Sounder?
How do you usually pay for your fare? Was payment easy to navigate?
What could improve your experience in regard to fare payment on Link
light rai l /Sounder transit services (King ) OR what could improve your
experience in regard to fare payment (Pierce and Snohomish )?
Let ’s talk about Sound Transit ’s fare enforcement program , your
perception or experience :
What do you know about Sound Transit ’s fare enforcement program?
Which of these areas do you believe are part of the fare enforcement
program? (sticky notes exercise )
Customer Service
Investigating Proof of Fare Payment
Passenger ’s Safety
Facil ity Safety
Compassion or Care for Riders
Professionalism
What does customer service mean to you?
What does passenger safety look l ike?
What does faci l ity safety look l ike?
King County, Pierce County & Snohomish County
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 05
Community requested that our
off ice emphasize as much as
possible ,
SUMMARY
A portion of the participants
discussed their desire to not have a
fare enforcement program as they
believed i t went against having a
barrier- free “trust ” system . However ,
when asked to priorit ize the three
areas they believed should be a
part of the fare enforcement
program , groups in Pierce and King
counties chose Customer
Experience , Passenger ’s Safety and
Compassion or Care for Riders .
Snohomish County participants
selected Customer Experience ,
Compassion or Care for Riders and
Professionalism .
The feedback we heard throughout
the conversations can be
categorized into f ive areas : Fare
Enforcement Officers , Customer
Experience , Access , Program
Changes and Youth .
as we reported out the
conversations and to emphasize
the re-traumatization that occurred
as community retold their
experiences . The majority of
community members have not
participated in Sound Transit ’s
outreach efforts and were not
aware of other fare enforcement
engagement efforts , e .g . online
survey .
We heard repeatedly how
important i t is to have these
conversations with communities of
color , and how much i t was
appreciated that our off ice was
hosting these conversations .
the importance
of centering humanity
FIVE AREAS
Increase access to reloading
ORCA cards .
24-hour wait period for cards to
reload is a challenge .
Bring back Westlake booth .
Enable abil ity to pay on the
train .
$124 f ine is excessive and does
not f it the “crime . ”
De-criminalize fare
enforcement .
Over monitoring in the south
end .
Unaware of how to f i le a
complaint or report issues .
Procedure of requesting IDs .
Separate program /procedures /
consequences for youth .
South end has a lot of schools .
Parents should be contacted
when FEOs interact with youth .
Youth and women feel
harassed .
Access
Program Changes
Youth
Security should be present ;
however , this should not be the
role of fare enforcement off icers
(FEOs ) .
Uniforms feel l ike policing , they
are traumatic and tr iggering .
Should focus on compassion for
r iders .
Not about process , but the how
of implementation .
Audit & expansion of training .
Focus on respect and assistance
for customers .
Rename “enforcement ” to
“monitoring ” or “customer
service . ”
Negative behavior /actions of
FEOs .
Alignment of transfers from bus
to train .
Better alignment between
transportation agencies .
Credit unused with monthly
ORCA funds .
Racial profi l ing .
Fare Enforcement Officers
Customer Experience
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 06
The majority of participants were infrequent r iders of l ight rai l and
Sounder . Those who had util ized the systems used ORCA cards or paid in
cash to buy t ickets . There were mixed reviews on ease of payment , with
most understanding where to purchase t ickets or reload ORCA cards and
a few participants f inding diff iculty in accessing payment . Both groups
spoke at length about the challenges with “transfers , ” the need for
al ignment with other transportation agencies , and t ime cap / l imit to use
transfer . They made the connection of how not being able to use the
transfer leads to paying more than once , and i f a r ider is already facing
financial challenges , these issues lead to individuals not having valid fare .
The majority had not interacted with the fare enforcement off icers .
However , they were very aware of the fare enforcement program .
Participants perceived fare enforcement as being racial ly biased and
targeting youth . Part of the discussion focused on the $124 fare evasion
fine and i ts impact on young people , the request for identif ication , parent
involvement in the process and options to resolve the f ine with a potential
community service option .
The group rated Customer Service , Passenger ’s Safety and Compassion or
Care for Riders as the top areas that should be a part of the fare
enforcement program .
PIERCE COUNTY SUMMARY
Customer ServiceWhen talking about what customer experience meant to them ,
participants talked about wanting to be treated with respect and
compassion . Fare Enforcement Officers ’ primary duty is to check
for fares and secondary duty to ensure passenger ’s safety .
Passenger and Facility SafetyWhile most of the participants were infrequent l ight rai l and Sounder
riders , they spoke about the importance of security on buses and in
facil it ies . The conversation revolved around physical and psychological
safety .
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 07
Participants reported being frequent r iders (two to three t imes a week ) of
l ight rai l and a couple had used Sounder . The majority of the participants
used ORCA card , which they accessed through the ORCA Lift Program , and
a few used paper t ickets . They reported diff iculty when trying to reload
their ORCA cards , spoke of the convenience of going to Bartells , and the
majority agreed that when the Westlake booth was removed i t became
very diff icult to reload the cards . Metro off ice hours are inconvenient for
these groups , and they recommended extended hours for those who do
not have a 9-5 job . These groups also brought up the issues with transfers
and having to pay twice .
Both groups did not have specif ic information about the fare enforcement
program ; however , they had all seen fare enforcement off icers and
interacted with them .
The group rated Customer Service , Passenger ’s Safety and Compassion or
Care for Riders as the top areas that should be a part of the fare
enforcement program .
KING COUNTY SUMMARY - CASA LATINA
Customer ServiceFor these participants , customer service was about being respectful ,
helping customers and communicating with the community .
Passenger and Facility SafetyMaking sure everyone felt comfortable boarding the trains , fare
enforcement ensures everyone is respecting the rules (payment ) ,
cleanliness of stations and bus stops , and making sure security is
present especially at Beacon Hill and Pioneer Square .
Although most participants are frequent r iders , they sti l l need
information about how to r ide the train . For example , most did not
understand how to tap off , and how much they were being charged i f
they didn ’t tap off and most did not know they could use their ORCA
card on Sounder .
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 08
All participants were r iders of l ight rai l , ranging from daily usage to a
couple t imes a month . About half of the participants knew about Sounder ,
but did not use the system . The majority of participants used the ORCA
card with a few using cash at the t icket machines . There was mixed
response on ease of navigating the payment process . Challenges included
reloading cards at the kiosks and the online system , with the lag in the
time between payment and cards reloading . Both groups expressed
confusion around the need to tap off . They said i t is easy to forget to do
so , and didn ’t realize the r ider pays more when traveling longer distances .
Both groups have either interacted directly with fare enforcement off icers
or supported youth who do so on a frequent basis . They agreed Sound
Transit should “dismantle ” fare enforcement . Each group perceived fare
enforcement off icers to be racial ly profi l ing , with a specif ic focus on the
south end ; over policing ; harassing youth and women , resulting in a
traumatic experience or the re-traumatization of past law enforcement
interactions ; and showing more compassion and care for white r iders . Part
of the discussion focused on the $124 f ine and i ts impact on individuals ,
particularly youth . A large part of the conversation centered around youth
and the negative impact fare enforcement has on the south end
communities where there are a lot of schools .
The group rated Customer Service , Passenger ’s Safety and Compassion or
Care for Riders as the top areas that should be a part of the fare
enforcement program .
KING COUNTY SUMMARY - THE STATION
Customer ServiceFor these groups , customer service is about compassion and respectful
interactions between Fare Enforcement Officers and r iders . FEOs should treat
riders l ike customers .
Passenger and Facility SafetyAll participants agreed that security should be present on the system and at
the stations to ensure the safety and well-being of r iders . They should be able
to provide system information and build relationships with r iders .
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 09
The majority of participants were infrequent r iders of l ight rai l and Sounder .
Participants typically only used l ight rai l and /or Sounder for special
occasions (such as games and concerts ) or to go to the airport . Those who
had util ized the systems used ORCA cards or paid in cash to buy t ickets .
Everyone thought that purchasing fare was easy to navigate .
The majority had not interacted with the Fare Enforcement Officers ;
however they have observed their interactions with others . Participants
perceived fare enforcement as being racial ly biased and targeting areas
where there are more people of color . A portion of the discussion focused
on the lack of fare enforcement presence in Snohomish County , which has a
different demographic than King and Pierce counties . Participants placed
emphasis on the demographic of the majority of r iders in Snohomish County
being white . Part of the discussion focused on the fare evasion f ine and i ts
effect on young people , the request for identif ication , parent involvement in
the process and the question of why youth were being given a hefty f ine
when most of them aren ’t employed .
The group rated Customer Service , Compassion or Care for Riders , and
Professionalism as the top areas that should be a part of the fare
enforcement program .
SNOHOMISH COUNTY
Customer ServiceMost of the participants agreed customer service looks l ike Fare Enforcement
Officers being fr iendly and helpful . It is understood that their primary
responsibil ity is to check fares , however off icers should be able to respond
politely to basic questions .
Passenger and Facility SafetyParticipants expressed concern about the way Fare Enforcement Officers wake
up sleeping passengers on the l ight rai l . It is understood that passengers are
not allowed to sleep because of safety concerns ; however Fare Enforcement
Officers could show a l i tt le more compassion in their approach . What i f
someone was sick?
ProfessionalismParticipants expressed Fare Enforcement Officers could show more
professionalism by not showing up looking l ike the police . The interactions are
usually negative , because the off icers approach r iders in an accusatory
manner .
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 10
What is your age?
THE NUMBERS
DEMOGRAPHICS
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 11
20% of participants ages 24 and younger
36% male, 58% female and 6% non-binary
25% identified as Hispanic or Latinx
53% identified as Black or African American
26% Spanish speakers
28% spoke English less than well or not at all
22% have a disability
63% with a household of 3 or more
76% have an annual income of $50,000 or lower.
Key demographic indicators:
What is your gender identity?
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 12
Do you identify as Hispanic or Latinx?
Do you identify yourself as (please check all that apply)
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 13
What languages are regularly spoken in your home?
If you speak a language other than English , how well do you
speak English?
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 14
Do you consider yourself to have a disability?
How many peole are in your household ( including yourself)?
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 15
What is your household 's total annual earnings?
THE DATA
DIRECT RESPONSES
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 17
QUESTION
How often do you use
light rai l or Sounder?
GROUP 1
Majority of the group
use infrequently or
when they receive
free t icket .
GROUP 2
Not a r ider .
Used to r ide .
Infrequent r ider .
Ride occasionally .
Ride every day .
Event r ider .
How do you usually
pay for your fare?
ORCA card .
Buy a t icket .
Payment by cash .
ORCA card .
Apps not an issue .
Was payment easy to
navigate?
Not bad to use ; long
line on "games days , "
but i t moved fast .
Hard t ime knowing
/understanding where
to get ORCA cards .
Can buy and load
ORCA cards at some
local stores , i .e .
Market Place .
Used to be able to
buy a pass anywhere .
Locations to buy a
card should be l isted
in the “Ride Guide . ”
Should be able to use
debit card or cash
directly on the train .
Transfers not usable
across counties .
Purchasing t icket is
easy : t icket booth at
Tacoma Dome and
Safeway , t icket
machine , i f available .
Diff icult to purchase
ticket when
customers ahead are
from out of state or
using the system for
the f irst t ime .
PIERCE COUNTY - URBAN LEAGUE OF TACOMA
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 18
QUESTION
What could improve
your experience in
regard to fare
payment on Link
light rai l /sounder
transit services?
GROUP 1
Take a picture of the
ID , and i f nothing else
happens in a year ,
dismiss i t .
A child getting a $124
ticket is r idiculous .
Child /student f ine
should not be the
same as an adult .
Infractions negatively
impact a child ’s l i fe
before they even
reach adulthood .
Suspend the abil ity to
ride for a period of
time , and i f a repeat
offender , extend i t .
Have people do
community service in
l ieu of a f ine .
In the past , i f a
student acted up on
the bus , the school
would be notif ied and
they would contact
the parent (s ) .
Need a system for the
parent (s ) of students
to be notif ied i f the
student lacks respect
and puts the driver or
others in danger .
I f a f ine don ’t shock
the student , nothing
wil l .
By f ining the student ,
the parent has to deal
with the
consequences of the
child ’s behavior .
GROUP 2
What happens with
monthly e-purchase
fare on ORCA card
not used? Can we get
the credit back?
Extend transfer t icket
time during peak /non
peak hours , why
should customer pay
for late bus
connection due to
traff ic , t icketing
people for six
minutes over the
transfer t ime affects
their budget ,
l ivel ihood .
Time cap , refers to
tap after the t ime
limit , bus schedule on
and off board ,
schedule Link issue
Fare Enforcement
needs ground rules
for Fare Enforcement .
People have jobs and
family , community
service (options ) , and
threatening to send a
customer to jai l is not
going to work .
Stop for passengers ,
bus passing people .
PIERCE COUNTY - URBAN LEAGUE OF TACOMA
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 19
QUESTION
GROUP 1
I f a child gets a f ine ,
are the parents
notif ied? (Answer : It
goes to the address
on the ID or the
address given ) .
Kids l ie and will give
a fake address , FEOs
should check school
ID and have the
school notify the
parent (s ) .
GROUP 2
PIERCE COUNTY - URBAN LEAGUE OF TACOMA
QUESTION
What do you know
about Sound Transit ’s
fare enforcement
program?
GROUP 1
Bad for brown-
skinned people .
Heard and read that
brown-skinned
children are getting
warnings on the way
to school .
Told they were not
getting warnings , but
taking a photo of
their ID is a form of
warning .
Fare Enforcement
off icers target brown
people .
High school students
may panic i f a bunch
of them are getting
on at the same t ime
and they think they
are going to miss the
train . Because of that ,
one kid can get the
whole group targeted .
GROUP 2
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 20
QUESTION
GROUP 1
FEOs automatically
target large or rowdy
groups of students .
FEOs perception of
brown-skinned
students puts them
on immediate notice .
GROUP 2
PIERCE COUNTY - URBAN LEAGUE OF TACOMA
QUESTION
What does customer
service mean to you?
GROUP 1
Giving a bad attitude
wil l get a bad
attitude .
GROUP 2
Treat people how you
want to be treated .
I f not for the
customer you won ’t
have a job .
Add l ights to bus
stops .
I travel with a
weapon ; I don ’t feel
safe .
Strange folks on bus .
Security can call 911 .
Fare enforcement role
is not policing .
First priority of fare
enforcement role is to
enforce fare and to
interfere i f they see a
passenger is not
feeling safe .
Know how to talk to
people with
compassion . Effortless
welcome and mutual
respect for each
other .
Say good morning &
respect for your r ider .
Security being
present .
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 21
GROUP 1
Safety is important
because i f the
driver /FEO has a bad
attitude and the
passenger does too , i t
could escalate a
situation when there ’s
one driver and a
group of passengers .
Drivers and FEOs
could give good
energy by being kind
and greeting people ;
i t would change the
whole experience .
A negative process
has a domino effect
on everyone involved
or witnessing i t .
PIERCE COUNTY - URBAN LEAGUE OF TACOMA
QUESTION
What does faci l ity
safety look l ike?
GROUP 1
Downtown is really
clean . The buses are
surprisingly clean
with a few
exceptions .
Scary at night and ST
should have security
present on and off
the train .
Tukwila is clean and
safe .
I f i t looks dirty , no
one is going to use i t .
Security needs to be
present on and off
the bus /train because
young girls are
GROUP 2
Better l ighting .
Public bathrooms -
feel unsafe .
Dependent on
location of faci l it ies .
Security staff need to
make their rounds
often and in
particular check for
well-being of young
people - concern for
young teens /women .
QUESTION
What does passenger
safety look l ike?
GROUP 1
Should that be a role
of fare enforcement?
Yes .
Some people on the
bus make you feel
uncomfortable .
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 22
GROUP 1
being watched , and i f
they get off at a stop
alone , they can be
followed and
attacked , especially
at night .
PIERCE COUNTY - URBAN LEAGUE OF TACOMA
QUESTION
Additional Comments
GROUP 1
Payments .
Transfer t ickets .
Time cap on traff ic .
Monthly fare .
GROUP 2
Infrequent user –
machine use was
easy , options to pay
when get on .
ORCA card purchase –
onsite machine ,
market place loaded
( include in Ride the
Wave guide ) .
Transfer not available .
RTA tax .
Unawareness of
who /what Sound
Transit is .
Many f irst t ime
hearing of ST 's fare
enforcement
program .
Concern for car
tabs /tax .
QUESTION
GROUP 1
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 23
QUESTION
How often do you use
light rai l or Sounder?
GROUP 1
Light rai l .
GROUP 2
Light rai l - all .
Sounder - not a lot of
people are aware .
How do you usually
pay for your fare?
ORCA cards .
All pay individually -
some .
Easy to navigate
process .
ORCA card .
Mixture of card and
cash at machine .
Some days don 't pay -
don 't have the $ , hop
on and off .
Abil ity vs . inabil ity to
pay .
Don 't see same level
of harassment of
those who doesn 't
pay on metro buses .
Was payment easy to
navigate?
Easy to navigate
process .
Reloading cards
When f irst learning
about payment
process
Did not know that
pay more the longer
distance you travel .
Confusion of
difference with buses
and l ight rai l .
Day pass (unlimited
rides ) vs . distance
traveled .
- kiosks (mixed ease
of use )
- Online (Waiting t ime
for card to recognize
reloaded payment ) .
- Pretty easy to
navigate
- Don 't understand
the requirement to
tap off , easy to forget
KING COUNTY - THE STATION
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 24
QUESTION
What could improve
your experience in
regard to fare
payment on Link
light rai l /Sounder
transit services?
GROUP 1
Don 't agree with
system , but i f keeping
as is and checking
fare , check fare the
same way for all -
white woman
sleeping (skipped
her ) , black kid
sleeping (woke up ) .
People don 't always
have access to an ID
(undocumented , kids ,
etc . ) - heard off icers
ask i f you have mail
on you . Can be
traumatic . Question
of where data is
being stored -
potential of being
released .
Decriminalize fare
enforcement .
The interaction alone
is enough , anything
more is unnecessary .
Request for white
board members and
decision makers to
l isten to black /brown
Make sure that
advocacy and allyship
is them putting in the
time and POC not
having to use more
time .
What happens with
customer complaints?
Have been sharing
this info for a long
time .
communities .
GROUP 2
Compassion for
r iders .
Consider the
situations .
Not criminalizing .
I f someone says they
forgot to pay or can 't
pay , believe them and
help them identify
solutions .
It ’s a service and
they 're a customer , so
why are they treated
this way .
Experience is
tr iggering .
Young people - i f
fees /t ickets , last
group said should be
structured differently .
Should not charge at
all .
I f young person says
in high school , should
be able to r ide for
free (and remind to
bring ORCA card ) .
Temporary day pass .
Security off icers at
platforms for safety .
Rename to monitors .
Provide information ,
help
Build relationships .
KING COUNTY - THE STATION
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 25
QUESTION
GROUP 1
What is hiring process
- fare enforcement?
Don 't lose sight of
individual
experiences .
Just because i t is
Securitas doesn 't
mean ST doesn 't have
the responsibil ity .
GROUP 2
KING COUNTY - THE STATION
QUESTION
What do you know
about Sound Transit ’s
fare enforcement
program?
GROUP 1
Do not appreciate
fare enforcement
off icers .
Feels l ike policing .
Experience anxiety -
veterans .
Choose to use other
modes of
transportation to
avoid system .
Witness others being
harassed .
Rude to women ,
aggressive checking
passes .
Uniform - dressed l ike
police . Why are
wearing bulky , bullet
proof type attire to
check fare? Looks l ike
they have guns . You
don 't know what
people 's mindsets
are .
Feels l ike targeting
stations &
demographics - south
end (more checks ) ,
GROUP 2
Feels l ike policing ,
l ike SPD . Treat you
like you 're being
detained . Dress l ike
police .
Officers chasing after
those who don 't pay -
treating l ike criminals .
Horrible - there is no
fare enforcement from
downtown to U-
distr ict , but when you
go south very present .
Profi l ing .
Process might be
good , but way enforce
is harassment .
I f they can 't afford to
pay fare , how do you
expect them to be
able to pay f ine? Debt .
Criminal record .
Are off icers being
trained? How they
communicate is
abrasive ,
argumentative , and
insensit ive . There is no
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 26
KING COUNTY - THE STATION
QUESTION
GROUP 1
Penalty , ID , $124 .
Why is this the price?
Failure to pay = theft
charge on record
Three different visuals
of " law enforcement "
- sheriff 's , fare
enforcement , security .
Not just visually
connected to policy ,
but procedural
connected to police
Youth - assuming
youth are older . Did
not engage with
parent , just brushed
off . In personal /bodily
space , did not let her
answer questions .
Looked her body up
and down and said ,
"She doesn 't look
twelve . "
N Beacon Hill Station
- those who police are
pull ing from the
station are always
UW (no ) .
- i f you get a parking
ticket , $ is less
-All agree any f ine
should be abolished .
-How does this
impact kids?
-Brother was denied
job because record
from fai lure to pay .
- i .e . when passenger
did not have ID ,
brought to police to
help identify .
GROUP 2
Why do you need
multiple fare
enforcement off icers ,
sheriffs , etc . for
someone who didn 't
pay fare vs . someone
driving the wrong
way .
Why taking pictures
of student IDs? It 's a
known fact that
students have ORCA
cards so regardless i f
they have i t or not ,
why is i t an issue? Not
losing money .
How did ST not know
about f irst day of
school? There should
be more f lexibil ity .
Lack of respect .
Are off icers trained to
engage with young
people?
Harassing teens .
Difference of how
Metro drivers would
handle situation .
Makes you don 't want
to r ide - fear of what
might happen .
Youth who don 't want
to r ide i f lost cards .
Don ’t need fare
enforcement - can we
invest in ORCA for all?
conversation
etiquette , manners ,
communication skil ls ,
people skil ls .
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 27
KING COUNTY - THE STATION
QUESTION
GROUP 1
Over policing youth .
Concern over data
being collected , who
has access to the
data .
Future plans to use
facial recognition?
Bias associated .
young black men .
GROUP 2
Being able to afford
the train is possible
for all .
Dangerous
environment
especially for young
people who are
already encountering
law enforcement in
negative ways -
physical , emotional
safety .
Systemic racism -
prevents certain
groups from
accessing school ,
work , etc . scares
them from using
system and f inding
other modes of
transportation .
Making l ight rai l only
for white people .
Forcing to use other
systems which has
other impacts ( i .e .
being late to school ) .
Same principles of
gentrif ication - tool
to move folks out .
New wave of drivers
who don 't have the
same skil ls and
understanding of
neighborhood
dynamics .
Low- income payment
options not easy to
access .
Train is shelter for a
lot of people .
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 28
KING COUNTY - THE STATION
QUESTION
GROUP 1
GROUP 2
Information spreads
through word of
mouth - needs to be
transparent , available
and accessible
(remove middle
person ) .
Not revenue
generated - taxes are
already paying for
system . Needs to be
free or low cost .
Is fare enforcement
needed? Purpose is
never going to
change - they are sti l l
there to enforce .
Free t ickets ; not
accessible .
Get very few
compared to Metro .
How could the system
become more about
providing resources ,
access , and
information?
Light rai l or rapid
transit - seems l ike
built for certain class
of people to get them
somewhere quickly .
Design of the system
doesn 't seem to
benefit communities
who need i t the most .
(Research of travel
t ime for
students /young
people and
outcomes ) . The goal
has been to
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 29
KING COUNTY - THE STATION
QUESTION
GROUP 1
GROUP 2
Different people
riding the buses
(slower option ) vs .
l ight rai l on similar
routes .
How can ST
reimagine?
Seems l ike a tourist
attraction .
Confrontational ,
traumatic .
Hesitant to
participate tonight -
don ’t want to be a
checkbox saying met
with community . Will
concerns really be
addressed? Will
changes actually be
equitable?
Intergenerational
communication gap -
young people and
officers .
Lack of stations in
black /brown
communities .
Those who depend
most on
transportation .
Fixed income , elderly ,
disabled - increasing
number who use
public transit who do
not feel safe .
create a "gucci "
experience for white
people to get to their
jobs and save the
environment .
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 30
KING COUNTY - THE STATION
QUESTION
GROUP 1
GROUP 2
I f you have a legal
situation already ,
experience of
associations of
interactions with
police enforcement .
Compil ing .
Difference of fare
enforcement
presence during
school hours vs .
sporting events ,
games , etc .
I f safety was a
concern , wouldn 't you
want more presence
at large events or late
night?
QUESTION
What does customer
service mean to you?
GROUP 1
Seattle is a l iberal ,
progressive city but
police /enforcement
seems Republican /
military .
How can we have
compassion?
Concern of losing
money from people
not paying but will ing
to pay all the money
for off icers .
Abil ity to pay for
those who didn ’t?
Abil ity to pay on
board .
Takes a long t ime for
cards to reload .
GROUP 2
Why can 't fare
enforcement just
wear T-shirts that say
fare enforcement for
visible presence?
Hire locals from
neighborhoods .
Have people on the
platform with card
scanners to pay .
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 31
KING COUNTY - THE STATION
QUESTION
GROUP 1
I f scanned and see
money on i t , sti l l
t icket .
Witness more
compassion for white
people .
What is the message
we are sending when
giving free r ides to
Husky games?
Interactions between
fare enforcement
off icers and r iders .
What is the middle
ground that makes i t
equitable for all?
Where is the benefit
of doubt vs . hosti le .
GROUP 2
QUESTION
What does passenger
safety look l ike?
GROUP 1
All in favor of security
on the platforms to
keep people safe .
Uniform & security =
OK .
Uniform & fare
enforcement = not
OK .
GROUP 2
Enforcement vs . safe
environment…there 's
a difference .
QUESTION
Additional Comments
GROUP 1
Can ST be more
transparent about
finances - total cost
of fare enforcement ,
secondary costs
What is the
breakdown i f we
eliminate costs?
GROUP 2
It 's a publicly owned
service , and public
should be treated as
shared owner and
with respect .
Currently treated as a
business and r iders as
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 32
KING COUNTY - THE STATION
QUESTION
GROUP 1
Accountabil ity
committee
(community ) - before
big decisions are
made , run by group
Strongly believe
kids /youth (even high
school ) should not
have to pay .
Fare enforcement =
white supremacy .
What is the ROI on
fare enforcement?
Chicago - just asks
you to leave i f no
payment .
Potential to save
more money not
having fare
enforcement .
I f no turnsti les and
relying on trust
system , why have fare
enforcement?
what is the gap and
how do we source
dollars?
GROUP 2
How fare
enforcement assesses
someone 's age -
asking for IDs .
Why can 't fare
enforcement just
wear T-shirts that say
fare enforcement for
visible presence?
Hire locals from
neighborhoods .
Have people on the
platform with card
scanners to pay .
Enforcement vs . safe
environment…there 's
a difference .
Eliminate policy to
call sheriff .
Transit security will
ignore people
shooting up , but
worried about
collecting fares .
Gracious and
understanding to
those going to
airport .
Other major cities &
systems - less
presence of fare
enforcement , less
issues .
Do we know what the
factors that deter
people from paying
are? Research .
Need to think about
the equity issues now
especially as
patrons .
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 33
KING COUNTY - THE STATION
QUESTION
GROUP 1
GROUP 2
How are we engaging
and mobil izing transit
community groups?
How can the board
hear more from
community?
How is EEOEI to be
effective i f we stay in
our lane - role of gov 't
& community
relations?
How are we util izing
social media?
Reassess Securitas
contract .
How to provide
information on ways
to give feedback .
communities
continue to be
pushed out .
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 34
QUESTION
How often do you use
light rai l or Sounder?
GROUP
Light rai l : two to three t imes a week .
How do you usually
pay for your fare?
Have ORCA Lift pass , use t icket .
KING COUNTY - CASA LATINA
Was payment easy to
navigate?
People expressed that i t was diff icult to use
the machine to charge their ORCA card .
Expressed that i t was easier to go pay their
Orcs cards at the Bartells store .
At the station they were given information on
how to use the ORCA card for the
light rai l .
Small group read the instructions on how to
use the ORCA card for the l ight rai l .
Other fr iends told them how to use the card
at train stations .
What could improve
your experience in
regard to fare
payment on Link l ight
rai l /Sounder transit
services?
Make the process of reloading cards on
machines easier .
Let there be more machines ; there 's a lot of
people waiting on the l ine .
Put turnsti les , automatic doors .
Have them reopen the boxes inside the
Westlake station and a wider schedule .
Acknowledge the Metro transfer so that i t can
be used in Sound Transit trucks (Route 522 )
Not to be paid two t imes .
What do you know
about Sound Transit ’s
fare enforcement
program?
No one knew not what Sound Transit 's fare
compliance program meant .
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 35
QUESTION
What does customer
service mean to you?
GROUP
Respect for the user .
Guiding people to use the service .
Communication with the community .
Give information in a fr iendly way .
What does passenger
safety look l ike?
Make users feel comfortable to board the
train .
Have inspectors come to check that everyone .
respects the rules of transport use .
Cleaning the bus stop .
Cleaning the bus .
Let drivers make sure passengers feel
comfortable , but report incidents .
KING COUNTY - CASA LATINA
What does faci l ity
safety look l ike?
Make sure bus stops are clean .
Have security off icers at train station ,
especially at Pioneer Square .
At the station in Beacon Hill .
At the station in Pioner Square .
Additional Comments All participants use the bus as well , two to
three t imes a week .
Nine did not know that they have to pass two
times their ORCA cards in the machine (when
entering and leaving ) .
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 36
QUESTION
How often do you use
light rai l or Sounder?
GROUP
Once or twice , to the airport , special
occasions .
Sometimes from Seattle to Everett .
How do you usually
pay for your fare?
Orca card .
Kiosk .
Pay online .
SNOHOMISH COUNTY - PHINNEY RIDGE
NEIGHBORHOOD ASSOCIATION/ EDMONDS LIBRARY
Was payment easy to
navigate?
Easy to navigate .
What could improve
your experience in
regard to fare
payment on Link l ight
rai l /Sounder transit
services?
What did the beep mean when you tap .
Not sure i f you paid or not .
Process isn ’t inherent – you need to learn i t .
Wasn ’t clear – need more signage .
Tap on & tap off – not clear .
What do you know
about Sound Transit ’s
fare enforcement
program?
They show up deep- they ’re intimidating and
intense .
They look l ike law enforcement .
They kick you off i f you haven ’t paid .
POC feel singled out and targeted .
They give you a $250 t icket and the
community doesn ’t respond .
They need identity .
They don ’t have a good reputation .
No empathy .
What does customer
service mean to you?
Respectful .
Listening & responding appropriately .
FARE ENFORCEMENT
COMMUNITY
CONVERSATIONS
REPORT
PAGE 37
QUESTION
What does passenger
safety look l ike?
GROUP
Throwing people off the bus
Maintaining integrity should lead
Decision tree – fairness
Open for questions
Confusing system
Treating people l ike i t ’s their f irst t ime r iding
Not targeting people
SNOHOMISH COUNTY - PHINNEY RIDGE
NEIGHBORHOOD ASSOCIATION/ EDMONDS LIBRARY
What does faci l ity
safety look l ike?
Visibil ity
Well l i t
Doesn ’t feel safe when dark
Emergency phones
They need more presence at night
401 S Jackson St., Seattle, WA 98104 // 1-800-201-4900 / TTY Relay: 711 | [email protected] | soundtransit.org
