Social Value System for e-gov

Executive Master in e-Governance (e-Gov) 2008/09

© 2008/09 Community Equity 1

A social value systemfor e-government

Peter H. Reiser

Sun Microsystems Inc.

Switzerland

[email protected]



Agenda

• Internet history

• Web 2.0 and cultural Paradigm shifts

• How to build vibrant communities

• Case Study: SunSpace

• Workshop/Brainstorming

• A social value system for e-gov



Agenda

• Internet history• Web 2.0 and cultural Paradigm shifts• How to build vibrant communities• Case Study: SunSpace• Workshop/Brainstorming




Web 1.0 - Have Lunch or 'Be Lunch'

community Technology Processes Hope

Consumer to business

• Standardization of Technology

• 'Under served'• .com bubble

– Scared about dis-intermediation



Web 2.0 – Exhibitionism & Mashup

Netvibes.com

Community Tagging Technology Processes Semantic Web Community Equity Open Source Social Networking



Web Next – Participate and Win !

Community Social Media Technology Processes

Semantic Web Social Equity Open Source



Agenda





Web 2.0 Paradigm Shifts

• Web centric • Pull and push • Downloads &

hits • Read-only

• People centric• Mash-up• Social Value

• Read/Write

Dot Com Web 2.0



Cultural Paradigm Shifts

Know-How

Knowledge is Power

Communication

Know Who knows how

Sharing is Power

Communities

Old World New World



Agenda





How to build vibrant communities

Architecture

Methodology

Value System

Community 1 Community 2 Community n



Architecture

Architecture

Methodology

Value System


Architecture



Architecture



Methodology

Architecture

Methodology

Value System


Architecture



Methodology

MMFIMake Me Feel Included



MethodologyWIIFM

What Is In It For Me ?



Value System

Architecture

Methodology

Value System


Architecture



Social Value / Community Equity

• Social reputation

• Who can I trust ?

• What is my status in the community ?

• What is in it for me?



Value SystemMMFV

Make Me Feel Valued



Community EquityCONTRIBUTION

EQUITY

AttachmentsWiki

BlogsIP

SKILLS EQUITY

Skills Tags

PARTICIPATIONEQUITY

RateComment

Re-useTags

ROLE EQUITY

Reputation

My Value

PersonalEquity



Information Equity

Content Content Activities Activities People People

createmodifydownloadviewratecommenttag



Personal Equity

my Community Equitymy Community Equity Activities Activities Me Me

ContributioncreatemodifyTag

Participationviewratecommentreuse

People People



Use Cases• Show all Contribution

Tags of a user ordered by Tag Equity (Social value of a tag)

• Show all Contributions from user ordered by Information Equity (Social value of an information)



Tag Equity

Info 1IQ=10

Info 2IQ=20

JavaTQ=30

RubyTQ=20



Tag Equity

Info 1IQ=10

Info 2IQ=20

Info 3 IQ=30

JavaTQ=60

RubyTQ=60

Info 4 IQ=40



Tag Equity

Info 1IQ=10

Info 2IQ=20

Info 3 IQ=30

JavaTQ=60

RubyTQ=60

TQ(Java)=30TQ(Ruby)=20

Info 4 IQ=40

TQ(Java)=30TQ(Ruby)=40



Use Cases• Show the top xx

information for tag x

• Show the top xx experts for tag x



Agenda





What is SunSpace ?• A concept and

architecture designed to build and nourish vibrant communities within an organization.

• The architecture of SunSpace promotes participation and nurtures organic development of knowledge in communities

• Calculates “community equity” for people, communities and content as a means to promote participation

• Integrates with existing knowledge bases and repositories in an organization

• Promotes sharing and focuses on and satisfies individual needs of participants



What is SunSpace ?• A concept and

architecture designed to build and nourish vibrant communities within an organization.

• The architecture of SunSpace promotes participation and nurtures organic development of knowledge in communities

• Calculates “community equity” for people, communities and content as a means to promote participation

• Integrates with existing knowledge bases and repositories in an organization

• Promotes sharing and focuses on and satisfies individual needs of participants

25'000 users 500+ communities 10X growth in 6 month Secure Enterprise Wiki Architecture, Methodology, Value System



MyProfile



Communities



Search



Agenda





Value System for e-gov

Web 2.0 gives a 21st century spin on

Abraham Lincoln's adage: 'Government of the people, by the people for the people'.

Reference:http://www.egov.vic.gov.au/index.php?env=-innews/detail:m2654-1-1-8-s-0:n-1753-1-0--



Value System for e-gov

• Audience– Citizens ?

• Ontology– Geographic ?

• Value Model - What is in it for me– Recognition, Incentive ?

• Quantitative measure ?– http://www.egovernment.ch/de/aktuell/wettbewerb.php



Reasons• # Web 2.0 gives government new ways to hear the voice of the citizen and to talk with them in a

different type of dialogue. The online environment becomes an additional means by which analysts in government can tap into public opinion as a way of improving service design and delivery.

• # The social web, can be a bell-weather for broader, societal trends, that offers government a new way of listening to the conversation so as to glean new insights as they are forming. It's a form of real time, rapid public polling.

• # Web 2.0 offers government a modern interface with which to re-establish the 'public town square' by creating the space for disparate voices to be heard and to be connected to each other.

• # Government can act as creative broker by opening up access to government information and data and facilitating opportunities for new and unexpected community driven initiatives to emerge or for new opportunities for business to value/add and create new services.

• # It recognises and welcomes the power shift that occurs when mobile communications in particular empowers citizens with an 'on the spot' advantage to broadcast an image or tweet an event before the official announcement or press release. Because Web 2.0 tools can act to contest the space for authority once the sole preserve of government or officialdom, it makes sense for government to facilitate a partnership culture for this to occur.

• # All of these elements serve to welcome into the mix of government consultative processes a new creative energy drawn from different social sub-cultures and therefore new ways of thinking – it's a new front door to government.

• # It can be a force for organisational cultural change because it creates new ways of doing things that can lead to a reinvigoration of internal government processes.

• # The transparency and accountability of the process may strengthen citizen goodwill towards government.



Example



NetworkingPeter H. Reiser

+41 79 406 42 91 [email protected]://twitter.com/peterreiserhttp://blogs.sun.com/peterreiser

http://www.linkedin.com/in/peterreiserhttp://facebook.com/peterreiserSkype: peterreiser.. and many more like friendsfeed, identi.ca, plaxo, xing, slideshare, delicio.us....

Social Value System for e-gov

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