Social Responsibility Strategy§ستراتيجية المسؤولية... · DISCUSSION DRAFT Social...

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DISCUSSION DRAFT

Social Responsibility Strategy

Ministry of Water and Irrigation

Water Authority of Jordan

“We realize in WAJ our role in contributing to sustainable development by integrating ISO 26000 on social

responsibility in our organization, so as to conserve our resources and ensure stable water supply for our future

generations” H.E. Fayez Batayneh, WAJ Secretary General.

September 2012

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Table of contents

Introduction--------------------------------------------------------------------3

Terms and Definitions-------------------------------------------------------3

Vision-----------------------------------------------------------------------------6

Mission---------------------------------------------------------------------------6

Motivation----------------------------------------------------------------------6

Value-----------------------------------------------------------------------------6

Our Methodology -------------------------------------------------------------6

Impacts---------------------------------------------------------------------------7

Leverage-------------------------------------------------------------------------7

Risks and opportunities-----------------------------------------------------8

Stakeholders----------------------------------------------------------------9

Sphere of influence-----------------------------------------------------------9

Prioritization: Interest vs. Influence matrix----------------------------10

Prioritization: Engagement VS. Influence matrix--------------------11

Strategic options---------------------------------------------------------------11

Priority issues of core subjects---------------------------------------------11

Gap analysis---------------------------------------------------------------------12

Objectives--------------------------------------------------------------------------12

Action plan------------------------------------------------------------------------13

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Introduction

What is Corporate Social Responsibility (CSR)

Corporate Social Responsibility (CSR) is an organization’s obligation to consider the interests of their

customers, employees, shareholders, communities, and the ecology and to consider the social and

environmental consequences of their business activities. By integrating CSR into core business processes

and stakeholder management, organizations can achieve the ultimate goal of creating both social value

and corporate value.

We have used ISO 26000 as a guide/framework to integrate and implement Social

Responsibility into our values and practices.

What is ISO 26000 for Social Responsibility

ISO 26000 provides guidance on how businesses and organizations can operate in a socially responsible

way. This means acting in an ethical and transparent way that contributes to the health and welfare of

society.

ISO 26000 has 7 principles for social responsibility that organizations should respect and address

1. Accountability:

2. Transparency

3. Ethical behavior

4. Respect for stakeholders interests

5. Respect for the rule of law

6. Respect for human rights

7. Respect for international norms of behavior

ISO 26000 deals with 7 core subjects

1. Organizational governance

2. Human rights

3. Labor practices

4. The Environment

5. Fair operating practices

6. Consumer issues

7. Community involvement and development

4

Terms and Definitions

Sphere of influence

Range/extent of political, contractual, economic or other relationships through which an organization

has the ability to affect the decisions or activities of individuals or organizations

Stakeholder

Individual or group that has an interest in any decision or activity of an organization

Stakeholder engagement

Activity undertaken to create opportunities for dialogue between an organization and one or more of its

stakeholders, with the aim of providing an informed basis for the organization's decisions.

Sustainable development

Development that meets the needs of the present without compromising the ability of future

generations to meet their own needs

Sustainability:

An approach to creating value that sustains or enhances the systems and resources upon which that

value depends.

Transparency:

Openness about decisions and activities that affect society, the economy and the environment, and willingness

to communicate these in a clear, accurate, timely, honest and complete manner .

Value chain:

Entire sequence of activities or parties that provide or receive value in the form of products or services.

Worker:

Person who performs work, whether an employee or someone who is self-employed.

International norms of behaviour:

Expectations of socially responsible organizational behaviour derived from customary international law,

generally accepted principles of international law, or intergovernmental agreements that are universally

or nearly universally recognize

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Organizational governance:

System by which an organization makes and implements decisions in pursuit of its objectives.

Accountability:

State of being answerable of decisions and activities to the organization's governing bodies, legal

authorities and, more broadly, its stakeholders.

Employee:

Individual in a relationship recognized as an "employment relationship" in national law or practice.

Environment :

Natural surroundings in which an organization operates, including air,water,land,natural

resources,flora,fauna,people,outer space and their interrelationships .

Ethical behaviour:

Behaviour that is in accordance with accepted principles of right or good conduct in the context of a

particular situation and is consistent with international norms of behaviour.

Gender equality:

Equitable treatment for women and men.

Impact of organization :

Positive or negative change to society, economy or the environment wholly or partially resulting from an

organization's past and present decisions and activities.

Supply chain:

Sequence of activities or parties that provides products or services to the organization.

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Vision

Socially responsible Water Authority and stable water supply for our future generations.

Mission

To Maximize our contribution to sustainable development.

Motivation

Our main motivation to apply ISO 26000 is our core business priorities, i.e. providing safe and reliable drinking

water, advancing innovation in water treatment and delivery, helping to ensure the health of the communities,

and contributing to sustainable development through conservation of water resources.

Value:

- Wide coverage of reliable water supply, even in rural and poor areas with few populations, where all Jordanian citizens are WAJ customers.

- Use high tech water treatment and accredited testing laboratory to ensure safe

and quality drinking water, resulting in a decreasing number of customer

inquiries about water quality. - Almost full share asset ownership of three water service companies. - No competition since WAJ is the only municipal water provider. - Pricing fixed by the Jordanian Government which is subsidized. - Customer Call Centre of highly-trained staff is available to answer inquiries and

address any kind of water crisis situation day or night. - PPP regarding water services (billing, debts, etc.) - Good reputation and image of WAJ attract donors’ funds. - Factual decisions based on Water Databank. - Skilled and loyal employees.

Our Methodology

Integrating Social Responsibility

Scope

Relevance /

Significance

of core subjects

of SR -

Prioritization

Setting direction-

Policies &

Objectives

Awareness

raising -

Training in SR

Systems &

Procedures

Com-

munication

Reviewing and improving our actions and practices

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Impacts:

Positive Negative

Promote water conservation through water

demand management e.g. water-saving

devices to customers, campaigns,

broadcasting to help consumers reduce costs

and sustain water consumption.

Affect groundwater sustainability due to

over abstraction.

Minimize carbon footprint due to use of

renewable resources to generate power for

pumping and reduction of fuel consumption,

and use of energy efficient pumps.

High percentage of water losses in networks

through distribution systems.

Impact on environment by treatment of

wastewater which is used for irrigation

purposes, so as to save fresh water for

drinking purposes.

Slight effect on communities' health as a

result of WAJ water and wastewater projects

that produce odor, noise and dust.

Impact on health of citizens by ensuring safe

water.

Affect labor safety and health in projects

Impact on human rights to reliable water

and sanitation services at reasonable prices.

Affect on economy due to high capital

investments in water operation and

maintenance as well energy consumption.

Slight impact on human rights in the supply

chain through influence on suppliers and

contractors in mega donor funded projects.

Improve creation of employment through

implementation of mega projects and PPP.

Effect on economy as a result of contracting

local suppliers.

Leverage:

- WAJ has high leverage as WAJ tenders big projects where we can influence contractors and suppliers.

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Risks and opportunities:

Risks Opportunities

Water scarcity and increase on demand in

the future due to population growth,

economic, industrial and agricultural

development.

New solutions such as water reuse and

desalination to help ensure sustainable

water in future for Jordanian citizens.

Irregular water supply, due to scarcity of

water sources in Jordan, causes complaints

of citizens on water shortage and billing

problems, and affect reputation of WAJ.

Reforming of water sector processes and

rules, e.g. establishing of water regulator,

will enhance water services, revenues and

reduce deficit.

Safety of water is critical. Any water

crisis/problem can influence the image of

WAJ.

Political instability in the region can affect

water supply from Israel and Syria.

As a result of Jordan’s geographic location in

the heart of unstable region, refugees

increase water demand and affect quality of

water and efficiency wastewater treatment.

Financial risks as total expenditure is more

than revenues and budget is subsidized by

the government.

Limited recruitment and brain drain due to

unpaid leave permissions.

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Stakeholders

WAJ stakeholders' were identified through brainstorming, and identifying the supply chain, value chain, and sphere

of influence. Stakeholders were prioritized based on their influence vs. interest matrix, and accordingly the most

important stakeholders to WAJ were recognized, i.e. the water companies, Jordan Valley Authority, Ministry of

Health, energy suppliers e.g. power company, media, consultants, contractors, employees, banks, donors,

municipalities, Ministry of Water and Irrigation, local and foreign suppliers, private well owners, local community

and customers/citizens/consumers. Stakeholders' involvement was analyzed in their influence vs. involvement

matrix and accordingly it was found out that stakeholders that need to be more involved are: the local community,

customers/citizens/ consumers, energy suppliers e.g. power company, contractors, banks, municipalities, local and

foreign suppliers, private well owners and the Jordan Standards and Metrology Organization. Accordingly, WAJ

communication and involvement plan and tools has to be amended to emphasize on the important stakeholders

that are not sufficiently involved and to reflect the stakeholders' expectations, interests, rights and concerns.

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Stakeholders Employees

Workers

Local suppliers

Foreign suppliers

Contractors

Consultants

Energy suppliers e.g. power company

Government: Ministry of Water, Authority of Jordan Valley, JFDA, Ministry of Health, Municipalities, JSMO, Ministry of Environment, Ministry of Labour, General Supply Department

Professional, labour & sectorialassociations e.g. Aqua

Private well owners

Farmers

Workers

Local community

NGOs

Banks & insurance companies

Donors

Water companies

Customers/Citizens/ Consumers

Universities

Trainees/ Volunteers

Media

Competitors

Prioritization: Interest vs. Influence•Water companies

•Jordan Valley Authority

•Ministry of Health

•Energy suppliers e.g. power

company

•Media

•Contractors

•Employees

•Banks

•Donors

•Municipalities

•Ministry of Water and Irrigation

•Local suppliers

•Foreign suppliers

•Private well owners

•Local community

•Ministry of Environment

•JFDA

•Consultants

•Customers/Citizens/ Consumers

•Farmers

•Professional, labour & sectorial

associations e.g. Aqua

•NGOs

•Insurance companies

•Trainees/ Volunteers

•JSMO

•General Supply Department

•Ministry of Labour

•Universities

•Workers

Inte

rest

Influence

•Water companies



•Energy suppliers e.g. power

company

•Media

•Consultants

•Contractors

•Employees

•Banks

•Donors

•Municipalities


•Local suppliers



•Local community



•JFDA

•Farmers



•NGOs



•JSMO

•General Supply Department

•Ministry of Labour

•Universities

•Workers

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Prioritisation: Engagement vs. Influence• General Supply Department

•Water companies



•Media

•Employees

•Donors


•Consultants

•Local community


•Energy suppliers e.g. power company

•Contractors

•Banks

•Municipalities

•Local suppliers



•JSMO


•JFDA

•Farmers



•NGOs



• Ministry of Labour

•Universities

•Workers

Eng

agem

ent

Influence

Strategic options:

- WAJ to be only a bulk water supplier and contract distribution companies for retailed water.

- Reduce the abstraction of ground water by utilizing other water resources (desalination, reuse, etc.)

- Minimizing water losses. - Assure water security by implementing Red-Dead water conveyance project. - Re-enacting new Water Law to enforce and unify related regulations to reinforce

sanctions and penalties and enhance PPP and PSP.

Priority issues of core subjects:

- Human rights: Issue 3: Avoidance of complicity - Labour practices: Issue 4: Health and safety at work and Issue 5: Human

development and training in the workplace - The Environment: Issue1: Prevention of pollution and Issue 2: Sustainable resource

use. - Fair operating practices: Issue 1: Anti–corruption. - Consumer issues: Issue 2: Protecting consumer's health and safety. - Community involvement and development: Issue 6: Health and education, and

Issue 3: Employment creation and skills development

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Gap analysis :

A detailed gap analysis was performed based on ISO 26000 and according to its

results we derived our objectives and a detailed action plan to fulfill them.

Objectives

1. Institutionalizing &integrating social responsibility within WAJ Realization of SR strategy within WAJ

Integrating SR within WAJ governance &decision making process

2. Improving enforcement of national laws in accordance with international

norms

3. Developing the system of safety and health for staff in WAJ &its sphere of

influence

4. Developing work conditions within WAJ and its sphere of influence

5. Reducing the consumption of non-renewable resources

6. Developing strategy to counterpart corruption within WAJ &its sphere of

influence

7. Contributing to the creation of permanent jobs and Enhancing job security

8. Promoting SR within WAJ and its sphere of influence

9. Raising the awareness of water conservation &water quality within WAJ

consumers

10. Decreasing Environment and socio-economical negative impacts resulted

from WAJ

11. Contribute to the improvement of the health situation in the community

12. Improving communication and involvement of stakeholders

Action Plan

WAJ intends to form workgroups to work on the implementation of activities, and to

continuously monitor and evaluate the action plan and the KPIs by the SR team. Moreover, WAJ

intends to request funds from donors to extend the application of renewable energy and

energy efficiency and to improve the environmental conditions of some wastewater treatment

plants

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Proposed Action Plan based on ISO 26000 Gap Analysis

Item # Objective Target KPI

Source of

verification/ related

document

Task Responsibility Due date

Accountability

Decreasing

Environment and

socio-economical

negative impacts

resulted from

WAJ

10% of all

projects, activities

are assessed.

No. of actual projects,

activities and decisions

assessed / total

potential projects,

activities and decisions

Methodology for

assessment and

Studies

Develop a methodology

for assessment of social,

environmental and

economic impacts for

each project, activity and

decision of WAJ

Technical affairs

with SR team

By end of

2013

5% of incidents

are repeated.

No. of repetitive

Incidents.

SOPs for problem

reporting,

corrective and

preventive actions.

Reports on

repetitive incidents

Establish and implement

procedures for problem

reporting, corrective

actions including tools to

identify root causes and

for preventive actions

Technical affairs

with SR team

By end of

2013

Transparency

Integrating SR

within WAJ

governance

&decision making

process

80% of decisions

are transparent

No. of transparent

decisions / total no. of

decisions.

- Decisions and

authorization

matrix, and

their

transparency.

- WAJ Annual

Report

Prepare a matrix of all

decisions, who is

authorized and

accountable for them,

and their transparency

mechanism

Intuitional

development

department

2013

Institutionalizing

&integrating social

responsibility

within WAJ

70% No. of achieved SR KPIs

/ total no. of SR KPIs SR validated reports

Set performance

indicators relevant to

Social Responsibility

SR team with

Intuitional

development

department

end of

2013

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strategies. Prepare a report on

achievement of SR

indicators and validate it

by a 3rd party

SR team with

Intuitional

development

department

end of

2013

Ethical

behaviour

promoting Ethical

behavior within

WAJ and its

sphere of

influence

100%

-% of SR ethical

behavior included in

WAJ rules of conduct

and core values

Strategic plan

Review WAJ rules of

conduct and core values,

and amend accordingly

SR team with

Intuitional

development

department

March

2013

10% decreases in

no. of unethical

behaviour cases

Decrease in no. of un

ethical behaviour

Best employee

selection criteria

Folder of

investigated cases

Add ethical behaviour to

the criteria of best

employee

Administrative

department

End of

2012

100%

- % of suppliers and

contractors contracts

contain ethical

conditions

Suppliers and

contractors

contracts

Add ethical conduct to

all conditions of

contracts with suppliers

and contractors

Technical affairs

and tendering

affairs, and HR

affairs

Mid of

2013

Ethical

behaviour

promoting Ethical

behavior within

WAJ and its

sphere of

influence

5% of detected

conflict of interest

/ total no. of

declarations of

non conflict of

interest

No. of detected

conflict of interest /

total no. of declarations

of non conflict of

interest

Procedure for

employees at all

levels including

signed form to

declare

conflict/potential


Identify all potential

conflict of interests and

set procedure for

employees at all levels to

declare conflict/potential


HR affairs 2013

65% of core

values

implemented

based on

perspective of

employees and

stakeholders

% of core values

implemented based on

perspective of

employees and

stakeholders

Results of surveys

Check if

audits/inspections cover

ethical behaviour and

code of ethics. Perform

surveys on perspective

of employees and

stakeholders on

enforcement of ethical

behaviour.

HR affairs

SR team

Internal Audit

2013

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Respect for

stakeholder

interests

Improving

communication

and involvement

of stakeholders

70% of activities

in communication

plan achieved.

% of activities in

communication plan

achieved

Monitoring report

on communication

plan

Develop and implement

communication plan

which include

stakeholders interests,

expectations, rights and

concerns

Finance affairs

and Technical

affairs

2013

Complete matrix

development Matrix available

Report revised by

SR expert

Develop a stakeholders

interest/influence matrix

Finance affairs

and Technical

affairs and SR

team

September

2012

Complete

communication

plan which

include

stakeholders

interests, rights

and concerns and

mechanism to

engage them

Plan available Report revised by

SR expert

Develop a

communication plan

which include


rights and concerns and

mechanism to engage

them

Finance affairs

and Technical

affairs and SR

team

2013

Complete

communication

plan which

include

stakeholders

interests, rights

and concerns

towards WAJ and

society

Plan available Report revised by

SR expert

Develop a

communication plan

which include


rights and concerns

towards WAJ and

society

Finance affairs

and Technical

affairs and SR

team

2013

Respect for

stakeholder

interests

Improving

communication

and involvement

of stakeholders

70% of activities

in communication

plan achieved.

% of activities in

communication plan

achieved

Monitoring report

on communication

plan

Implement

communication plan to

involve stakeholders

Finance affairs

and Technical

affairs and SR

team and Media

affairs

2013

Respect for

international

Objective:

Improving

Increase no. of

amended and

No. of amended and

enforced national laws /

Study on national

laws and its

List norms of behavior

and check if there are

Legal and

Technical affairs 2013

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document


norms of

behaviour

enforcement of

national laws in

accordance with

international

norms

Result: Improve

WAJ application

of international

norms of

behavior

enforced national

laws in

accordance with

international

norms

by 5%

Total no. of proposed

national laws to be

amended or enforced

application vs.

international norms

sufficient national laws

and if they are respected

100% of suppliers

and contractors

contracts contain

respect to

international

norms

- % of suppliers and


contain respect to

international norms

Contracts of

suppliers and

contractors

Include applicable

international norms of

behaviour to criteria of

suppliers and

contractors

Legal and

Technical affairs 2013

Respect for

human rights

Promoting human

rights to

employees and

stakeholders

within WAJ

sphere of

influence

Increase

employees’

satisfaction on

incentives and

compensations by

5%.

Increase no. of

employees

promoted based

on performance

by 2%.

% in increase of

employees’ satisfaction

on incentives and

compensations

No. of employees

promoted based on

performance/ total no.

of employees

- Report of annual

employee

satisfaction.

- Report on

selected

employees for

promotion.

Amend incentive and

compensation system

for employees to be

based on performance.

HR affairs 2013

Increase

employees’

satisfaction on

communication by

5%.

% in increase of


on communication

mechanisms.

- Internal

communication

methodology.

Improve communication

mechanisms between

employees and all levels

of management.

100% - % of suppliers and


- Contracts of

suppliers and

Include respect of

human rights in 2013

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document


contain respect of

human rights

contractors

contracts of suppliers

and contractors

Decision-making

processes and

structures

Institutionalizing

&integrating

social

responsibility

within WAJ

strategies.

Strategic Plan

Amend vision, mission

and strategy to include

SR

Strategic

Planning

Committee

SR Team

2013

Decision-making

processes and

structures

Promote SR

principles

Conduct 2

awareness

campaigns and

link participation

with incentive

rules and criteria

No. of SR awareness

conducted sessions per

total sessions planed

M & E reports

Conduct awareness

sessions and training

programmes on SR and

provide incentives to SR

practices

SR Team and

Training

Department

2013

SR performance

indicators

integrated to the

incentive system

% of employees Incentive

methodology

Add the successful

implementation of SR

performance indicators

to the incentive system

HR affairs 2013

Decision-making

processes and

structures

M & E reports

Measure efficiency of

resources and set

indicators and

mechanisms to increase

efficiency

Technical and

HR affairs 2013

Decision-making

processes and

structures

Improving

communication

and involvement

of stakeholders

Increase

stakeholder’

satisfaction by

10%.

% in increase of

stakeholder satisfaction M & E reports

Upon identification of

stakeholders, set

mechanisms to fulfill

them

Institutional

Development 2013

Decision-making

processes and

structures

Improving

communication

and involvement

of stakeholders

Decreasing

conflicts by 10% % of decreasing conflicts M & E reports

Identify on the

communication and

evolvement plan areas of

agreements and

disagreements and

mechanisms to resolve

Technical affairs

and PMU 2013

18



Source of


document


conflicts

Decision-making

processes and

structures

Realization of SR

strategy within

WAJ

70% % of implemented SR

tasks Work plan

Set-up work groups and

identify organization

units responsible to

implement SR tasks from

all levels of WAJ

HR and SR 2013

Decision-making

processes and

structures

Integrating SR

within WAJ

governance

&decision making

process

the coverage of

all relevant SR

core subject to

decision making

matrix

decision making matrix

available

decision making

matrix

Identify all relevant

principles and core

subjects to all decision in

the decision matrix and

identify all potential

impacts including the

affected stakeholders

SR and

Institutional

Development

End of

2013

Decision-making

processes and

structures

Integrating SR

within WAJ

governance

&decision making

process

80%

% of top management

commitment to the

developed governance

process

a governance

process

Set a governance

process with periodic

reviews and

communication

mechanisms

Institutional

Development

End of

2013

Human rights

issue 1: Due

diligence

Promoting human

rights to

employees and

stakeholders

within WAJ

sphere of

influence

Approving the

policy by the end

of 2013

Approving the policy by

the top management

human rights policy

signed by Secretary

General

Set a human rights policy

signed by Secretary

General

HR and Legal

affairs

End of

2013

Human rights

issue 1: Due

diligence

75%

No. of achieved human

right KPIs / total no. of

human right KPIs

Matrix of main

services vs human

rights

Identify for main services

and core process effect

on human rights, set

human rights indicators

and monitor

achievement of

indicators

HR,

Institutional

Development

and Legal affairs

End of

2013

Human rights

issue 1: Due

diligence

Human rights

issue 1: Due

diligence

Human rights

issue 1: Due

diligence

75%

% of achieved

corrective and

preventive actions

corrective and

preventive actions

procedure with

M&E Rreports

Develop and implement

corrective and

preventive actions

procedure

HR,

Institutional

Development

and Legal affairs

End of

2013

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document


Human rights

issue 2: Human

rights risk

situations

5% % of decreasing water

consumption M&Ereports

Actively participate in

water efficiency projects,

water treatment of salty

water and reuse of

waste water for

irrigation

Technical

Affairs and

PMU

End of

2013

Human rights

issue 3:

Avoidance of

complicity

100% % of contracts including

human right criteria Contracts

Add human rights to

criteria of contracts

HR and Legal

Affair and SR

End of

2013

Human rights

issue 3:

Avoidance of

complicity

Approving the

policy by the end

of 2013

Approving the policy by

the top management

policy for human

rights signed by the

Secretary General

Document policy for

human rights signed by

the Secretary General

SR Team End of

2013

Human rights

issue 3:

Avoidance of

complicity

100% % of contracts including

human right criteria Contracts

Add conditions to

contracts to avoid

dealing with entities

engaged in anti-social

activities & condition of

no discrimination or

forced or compulsory

labour or child labour

Technical

Affairs and

Tenders,Legal

SR

End of

2013 Human rights

issue 5:

Discrimination

and vulnerable

groups

Human rights

issue 5:

Discrimination

and vulnerable

groups

2 campaigns No of campaigns per

year Seminars recorded

Conduct awareness

seminars on rights of

vulnerable groups

HR, SR Team

1st one in

2013 2nd in

2014

Labour practices

issue 1:

Employment and

employment

relationships

Contributing to

the creation of

permanent jobs

and Enhancing

job security

% of decreasing in the

no of temporary job

employees

ToR for contractor

add delivery of

workforce plans to ToR

for contractors

HR,PMU,TA, End of

2013

Labour practices Promoting human 100% % of contracts including contracts Add labour practices HR, SR Team

20



Source of


document


issue 1:

Employment and

employment

relationships

rights to

employees and

stakeholders

within WAJ

sphere of

influence

labor practice criteria

mentioned in SR

conditions to contracts

of contactors

Labour practices

issue 2:

Conditions of

work and social

protection

Developing work

conditions within

WAJ and its

sphere of

influence

100%

% of management

commitment to the

annual plan

Annual holidays Plan

Plan annual holidays for

employees in advance

HR, SR Team Start on

2013

Labour practices

issue 2:

Conditions of

work and social

protection

Developing work

conditions within

WAJ and its

sphere of

influence

Formally raised

request Formally raised request Changes Requested

Request changes on

personnel system to

Civil Service

Department

HR, SR Team End of

2012

Labour practices

issue 3: Social

dialogue

Integrating SR

within WAJ

governance

&decision making

process

10%

% in increase of


on decision making

process

M&E reports

Provide a written notice

in advance to employees

regarding any decision

affecting them negatively,

e.g. transfer to a

different work location

HR, SR Team End of

2013

Labour practices

issue 4: Health

and safety at

work Developing the

system of safety

and health for

staff in WAJ &its

sphere of

influence

Complete

document cover

all missing issues

of safety at work

development

Document is available Safety policies &

procedures

Review and document

missing safety at work

instructions

HR, Safety

Department,

SR

End of

2013

Labour practices

issue 4: Health

and safety at

work

100%

% of implementation of

the missing safety

instructions

M&E reports

Monitor the

implementation of safety

instructions

HR, SR,

Internal Audit Start 2014

Labour practices

issue 4: Health

and safety at

80%

% of commitment to

implementation of the

plan

emergency plan Develop an emergency

plan ,

HR, SR, Safety

Department

End of

2013

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work

Labour practices

issue 4: Health

and safety at

work

90%

% of commitment to

implementation of the

procedures

corrective and

preventive actions

procedure and M&E

report

Document and

implement corrective

and preventive actions

procedure

HR, SR,

Institutional

Development

End of

2013

Labour practices

issue 4: Health

and safety at

work

10% % of decreasing the

occurrence of risks M&E report

Perform risk

identification and risk

assessment taking into

consideration

men/women difference if

applicable and including

workers and their work

in risk identification and

risk assessment

Identify psychological

hazards in risk

assessment and propose

ways to deal with them

HR, SR,

Institutional

Development

End of

2013

Labour practices

issue 4: Health

and safety at

work

Labour practices

issue 4: Health

and safety at

work

Labour practices

issue 4: Health

and safety at

work

90%

% of targeted

employees attend the

training

Training plan and

report

conduct training on

occupational health and

safety

HR, SR,

Institutional

Development

2014

training

plan

6.4.6 Labour

practices issue 4:

Health and

safety at work

90% % of employees

informed and trained

Training plan and

report

Inform all employees on

their relevant work risks

and provide training on

best practices to avoid

risks based on risk

management results

HR, SR,

Institutional

Development

End of

2013

Labour practices

issue 4: Health

and safety at

work

90%

No of investigation on

incidents that include

workers/ total no of

investigations

M&E report

Involve workers in the

development of the

system and in

investigations on

accidents and decisions

HR, SR,

Institutional

Development

Start of

2013

Labour practices

issue 5: Human 70%

% of training conducted

/ total no of planed

Training plan and

report

Identify all employees

skills and their levels

HR, SR,

Institutional

Start of

2013

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development

and training in

the workplace

training ,Add needed training

programmes and skills to

career path and fulfill

them . Provide training

on stress management

for those who have

redundant jobs

Development

Labour practices

issue 5: Human

development

and training in

the workplace

Labour practices

issue 5: Human

development

and training in

the workplace

Complete Well-

being program

development

Well-being program

available

Well-being

programme

Establish a commiitee

for the well-being of

employees and establish

a well-being programme

HR, SR,

Institutional

Development

Done 2012

Environmental

issue 1:

Prevention of

pollution

Decreasing

Environment and

socio-economical

negative impacts

resulted from

WAJ

80% % of achieved targets

A procedure to

identify aspects,

impacts, and targets

to prevent pollution

Develop a procedure to

identify aspects, impacts,

and targets to prevent

pollution

TA, PMU,

Labs, SR

End of

2013

Environmental

issue 1:

Prevention of

pollution

Complete d

Report including

all environmental

measures

Report available

A plan to measure

and report on all

environment

aspects

Develop a plan to

measure and report on

all environment aspects

TA, PMU,

Labs, SR

End of

2014

Environmental

issue 1:

Prevention of

pollution

70%

% of achieved planed

measures/ total planed

measures

M&E report

Based on current

environmental status and

targets to be reached,

measures are set.

TA, PMU,

Labs, SR

End of

2013

Environmental

issue 1:

Prevention of

pollution

100%

% of the resulted

measures of pollution

included in the

communication plan

with community

communication plan

Include in the

communication plan

with communities

environmental aspects

and relevant health risks

TA, PMU,

Labs, SR

Start 2013

plan

Environmental

issue 1:

Prevention of

pollution

50% % pollution reduction action plan &

contracts

Implement measures to

reach environmental

targets according to an

action plan. Add in the

contracts with

TA, PMU,

Labs, SR

End of

2013

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contactors, suppliers

condition to identify

pollution and actions to

minimize it

Environmental

issue 1:

Prevention of

pollution

100%

% of the resulted

measures of pollution

included in the

communication plan

with community

Matrix with all

risks& SR report

Identify all risks from all

toxic materials used in

lab and waste water

treatment in normal and

accidental conditions

and publish it on

website, SR report and

all channels of

communication with

stakeholders

TA, PMU,

Labs, SR

End of

2013

Environmental

issue 1:

Prevention of

pollution

0%

% of used banned or

restricted chemicals in

WAJ

Check list of

banned and

restricted chemicals

issued by the MOH

and used by waj

Check against lists of

banned and restricted

chemicals issued by the

MOH

TA, PMU,

Labs, SR

End of

2012

Environmental

issue 1:

Prevention of

pollution

50% % pollution reduction emergency plan for

water pollution plan

Include all environmental

aspects in the

emergency plan for

water pollution plan

TA, PMU,

Labs, SR

End of

2013

Environmental

issue 2:

Sustainable

resource use Reducing the

consumption of

non-renewable

resources

70% % of achieved targets M&E report

Review set targets to

improve energy and

water efficiency and

implement measures to

achieve new targets

TA, PMU,

Labs, SR

End of

2012

Environmental

issue 2:

Sustainable

resource use

30%

% of renewable energy

used per year / total

energy used per year

List of

projects(pumps)

using renewable

energy

Prepare proposals to get

funds from donors to

implement renewable

energy to pump water

TA, PMU,

Labs, SR 2013

Environmental

issue 2:

Sustainable

100%

% of tenders including

sustainable

procurement

Procurement

tenders With added

specs

Add specs. in

procurement tenders to

ensure sustainable

TA, PMU,

Labs, SR,

Tendering D

End of

2012

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resource use procurement

Environmental

issue 3: Climate

change

mitigation and

adaptation

Measurement

results are

available

Measurement results

are available M&E report

Check if the emissions

of waste water

treatment significantly

include GHG emissions

TA, PMU,

Labs, SR

End of

2012

Environmental

issue 3: Climate

change

mitigation and

adaptation

15%

% of consumption

reduction due to

vehicles (replacement

and trips reduction)

List of used vehicles

Replace vehicles with

small size engines. St

targets to reduce vehicle

trips.

Administrative

affairs TA,

PMU, , SR

End of

2013

Environmental

issue 3: Climate

change

mitigation and

adaptation

80%

No of energy efficiency

pumps purchased /total

no of purchase pumps

M&E reports

include energy efficiency

in specs. Of pumps to be

purchased

TA, PMU

,Tendering

Dep, SR

End of

2012

Environmental

issue 4:

Protection of

the environment

and restoration

of natural

habitats

60%

No of projects and

activities assessed / total

no of projects and

activities

Studies done .

Extend the studies to

identify impacts on

ecosystems and

biodiversity from all

WAJ activities and

projects

TA, PMU,

Labs, SR

End of

2014

Environmental

issue 4:

Protection of

the environment

and restoration

of natural

habitats

Water for life

strategy 2013-

2018 available

including

ecosystem and

land conservation

Water for life strategy

2013-2018 available

including ecosystem and

land conservation

Water for life

Strategy

Include ecosystem and

land conservation in the

Water for Life Strategy

2013-2018

TA, PMU,

Labs, SR

End of

2014

Fair operating

practices issue 1:

Anti–corruption

Developing

strategy to

counterpart

corruption within

50% % of decreasing no of

corruption incidents

Matrix for

corruption risks and

policies to cover

Identify corruption risks

and review policies and

practices to cover

possible risks

Institutional

development,

Legal

Department,

End of

2013

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WAJ &its sphere

of influence

HR, SR

Fair operating

practices issue 1:

Anti–corruption

100% % of employees signed

the policy

Anticorruption

policy

Anticorruption policy to

be signed by leadership

and circulated to all

employees

Institutional

development,

Legal

Department,

HR, SR

End of

2013

Fair operating

practices issue 1:

Anti–corruption

% of employees trained

on anticorruption

policies

Training plan &

incentive system

Training of employees

suppliers &contractors

on internal

anticorruption policies.

Include in the incentive

system corruption

detection

Institutional

development,

HR, SR

End of

2013 Fair operating

practices issue 1:

Anti–corruption

Fair operating

practices issue 1:

Anti–corruption

Incentive criteria

amended

No. of employees

promoted based on anti

corruption practices /

total no. of promoted

employees

Criteria for

incentives

Review criteria for

incentives to include

counter corruption

Institutional

development,

HR, SR

End of

2013

Fair operating

practices issue 1:

Anti–corruption

5% %of increase violations

report

privacy and

protection of

reporters policy

Set a mechanism to

ensure privacy and

protection of reporters

Legal

Department SR

Team

End of

2012

Fair operating

practices issue 1:

Anti–corruption

1 campaign

100%

No of anti corruption

awareness campaign for

stakeholders per year

% of contracts including

anti-corruption criteria

mentioned in SR

Contracts and

awareness report

Conduct awareness on

anti-corruption to

stakeholders and include

it in the contracts

Legal

Department SR

Team ,Tenders

dep Internal

audit

Start of

2014

Fair operating

practices issue 2:

Responsible

political

involvement

.90 % of targeted

employees

.5% of detected


/ total no. of

declarations of

non conflict of

. of the targeted

employees trained

.No. of detected

conflict of interest /

total no. of declarations

of non conflict of

interest

A procedure for

employees at all

levels to declare

conflicts /potential


Cooperate with Ministry

of Political Development

to conduct training to

employees. Identify all

potential conflict of

interests and set a

procedure for

Internal Audit,

Legal Dep, HR,

SR

End of

2013

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interest employees at all levels to

declare conflicts

/potential conflict of

interest

Fair operating

practices issue 2:

Responsible

political

involvement

Complete TOR

development TOR available

ToR for lawyers

subcontracted by

WAJ

Set ToR for all lawyers

subcontracted by WAJ

Legal Dep, HR,

SR

End of

2014

Fair operating

practices issue 4:

Promoting social

responsibility in

the value chain

70%

% of contracts including

equality

criteria,investigation and

monitoring of SR

conditions

Contracts with

suppliers and

contractors

Check and review

contracts with suppliers

and contractors to

include equality criteria ,

Legal D,

Tenders , SR

team

End of

2013

Fair operating

practices issue 4:

Promoting social

responsibility in

the value chain Promoting SR

within WAJ and

its sphere of

influence

1 campaign

No of SR awareness

campaign for

stakeholders per year

Contracts &

awareness reports

Conduct awareness on

SR to stakeholders and

include it in the

contracts

Legal D,

Tenders , SR

team

2013

Fair operating

practices issue 4:

Promoting social

responsibility in

the value chain

1 campaign

No of SR awareness

campaign for SMOs per

year

awareness reports

Provide awareness,

training and consultation

to SMOs on SR

HR, SR team 2013

Consumer issue

3: Sustainable

consumption

Raising the

awareness of

water

conservation

&water quality

within WAJ

consumers

3 tools( flyers

,sessions,

documentary

movies)

NO of awareness tools

used awareness reports

Increase awareness on

water quality and water

conservation

Water quality ,

SR , Media and

Awareness

2013

Consumer issue

7: Education and

awareness

70%

SR unit established.

% of SR unit planed

activities achieved

awareness unit

established

campaigns reports

Increase promotion

campaigns on water

conservation. Establish a

special unit responsible

for awareness on

CCC, SB, SR ,

Media and

Awareness, HR

2013

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environmental aspects

Community

involvement and

development

issue 1:

Community

involvement

Contribute to

improving the

quality of life in

the community in

partnership with

NGOs

80%

% of initiatives selected

based on the developed

methodology and

criteria

methodology and

criteria to select a

pilot geographic

area community

priorities assesment

matrix

Determine methodology

and criteria to select a

pilot geographic area

and determine

community priorities

based on collected

information

CCC, SB, SR ,

Media,

End of

2013

Community

involvement and

development

issue 1:

Community

involvement

10%

% of increase in no of

NGOs have relations

with WAJ

NGOs list

Identify NGOs relevant

to the geographic area

and priorities

CCC, SB, SR ,

Media,

End of

2013

Community

involvement and

development

issue 1:

Community

involvement

10% % of increase in no of

volunteers Incentive system

Based on priorities and

needs, determine

volunteers based on

criteria and connect to

incentive system (HR

Procedures)

CCC, SB, SR ,

Media,

End of

2013

Community

involvement and

development

issue 1:

Community

involvement

1 MOU No of MOUs signed signed MOU

Communicate with

UNICEFand sign MOU

to select the most

relevent development

programmes to the

communities and

(MDGS) and contribute

to.

CCC, SB, SR ,

Media,

End of

2014

Community

involvement and

development

issue 3:

Employment

creation and

Decreasing

Environment and

socio-economical

negative impacts

resulted from

WAJ

20%

% of job opportunities

created as a result of

the study / total no of

job opportunities

impact study on

employment

Develop impact study on

employment as result of

WAJ major Project

CCC, SB, SR ,

Media,

End of

2014

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skills

development

Community

involvement and

development

issue 3:

Employment

creation and

skills

development

10 members

No of targeted

community members to

be trained per year

Training plan

Include local

communities in training

of Waj

CCC, SB, SR ,

Media, HR

End of

2014

Community

involvement and

development

issue 4:

Technology

development

and access

1 initiative

% of initiatives

performed with

universities, Nuclear

Energy Corporation and

the Higher Council for

Science and

Technology/ Fund for

Research and

Development per year

iniatives with

universities, Nuclear

Energy Corporation

and the Higher

Council for Science

and Technology/

Fund for Research

and Development

Develop annual iniatives

with universities,

Nuclear Energy

Corporation and the

Higher Council for

Science and Technology/

Fund for Research and

Development

CCC, SB, Hr,

SR , Media,

End of

2014

Community

involvement and

development

issue 5: Wealth

and income

creation

Decreasing

Environment and

socio-economical

negative impacts

resulted from

WAJ

10%

No of projects and


no of projects

Study of impact on

economy and

society for projects

Study impact on

economy and society in

all WAJ projects in an

attempt to decrease

negative impacts

CCC, SB, Hr,

SR , Media,

End of

2014

Community

involvement and

development

issue 6: Health

10%

No of projects and


no of projects

Study of impact on

health and society

for projects

Study impact on health

in an attempt to

eliminate and minimize

negative health impacts

CCC, SB, Hr,

SR , Media,

End of

2014

Community

involvement and

development

issue 6: Health

Contribute to the

improvement of

the health

situation in the

70%

% of WAJ promotion

campaign performed

including healthy

lifestyles

Campaigns reports

Add to promotion

campaigns other healthy

lifestyles in addition to

water consumption

CCC, SB, Hr,

SR , Media, 2013

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community

Community

involvement and

development

issue 6: Health

70%

% of WAJ promotion

campain performed

including health risks

Campaigns reports

Add to promotion

campaigns other health

risks e.g.

waterborndeseases

CCC, SB, Hr,

SR , Media, 2013

Community

involvement and

development

issue 7: Social

investment

70% % of achieved targets M&E reports

Set targets to increase

local procurement and

contractors and

initiatives to reach

targets

CCC, SB, Hr,

SR , Media,

End of

2014

Community

involvement and

development

issue 7: Social

investment

50%

% of assessment study

recommendation

addressed by WAJ

Impact assessment

Upon implementation of

initiatives, assess impact

on community

CCC, SB, Hr,

SR , Media,

End of

2014

Community

involvement and

development

issue 7: Social

investment

Contribute to

improving the

quality of life in

the community in

partnership with

NGOs

1 MOU No of MOUs signed Signed MOU

Sign MOU with UN

organizations e.g. Unicef

CCC, SB, Hr,

SR , Media,

End of

2014

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