Social responsibility and problem gambling
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Transcript of Social responsibility and problem gambling
Social responsibility and problem gambling
www.international-responsible-gaming.org
Dr Mark Griffiths
Professor of Gambling Studies
International Gaming Research Unit
Nottingham Trent University (UK)
Co-Director, IRGO
What is Responsible Gaming?What is Responsible Gaming?
Ethical, regulatory requirement, expected Ethical, regulatory requirement, expected by customersby customers
Responsible gaming is about giving people Responsible gaming is about giving people the choice to play well designed games in a the choice to play well designed games in a secure and supportive environmentsecure and supportive environment
Social responsibility is a necessity not a Social responsibility is a necessity not a luxuryluxury
World gambling trendsWorld gambling trends(Griffiths, 2001; 2006)(Griffiths, 2001; 2006)
Gambling becoming "technologised" Gambling becoming "technologised" Gambling coming out of gambling Gambling coming out of gambling
environmentsenvironments Gambling becoming "asocial"Gambling becoming "asocial" Mass deregulationMass deregulation Increased accessibilityIncreased accessibility (Increased social responsibility)(Increased social responsibility)
Influences on gaming behaviourInfluences on gaming behaviour(Griffiths, 2005; Parke & Griffiths, 2006; 2007)(Griffiths, 2005; Parke & Griffiths, 2006; 2007)
(Problem) (Problem) Gambling Gambling BehaviourBehaviour
Situational Situational CharacteristicsCharacteristics
IndividualIndividualCharacteristicsCharacteristics
Structural Structural CharacteristicsCharacteristics
Dimensions of responsible gamingDimensions of responsible gaming(Griffiths & Wood, 2008)(Griffiths & Wood, 2008)
Behavioural transparency
Design Customer support
Social responsibility tool examplesSocial responsibility tool examples
GGaming aming AAssessment ssessment MMeasure - easure - GGuidance uidance aabout bout RResponsible esponsible DDesignesign
PlayScan (SpelKoll - Svenska Spel)
Responsible gaming practices (1)Responsible gaming practices (1)(Griffiths, 2002; Griffiths, Wood, Parke & Parke, 2007)(Griffiths, 2002; Griffiths, Wood, Parke & Parke, 2007)
Advertising and promotion Industry compliance to codes of conduct Informed choice Product purchase Access by minors Displaying of helpful information
Responsible gaming practices (2)Responsible gaming practices (2)
Advertising sources of help for gambling problems
Staff training Design - game and environment Monitoring player behaviour Appropriate staff intervention Support for social impact initiatives Commitment to social responsibility
Online versus offline gamingOnline versus offline gaming
Convenience gamblingConvenience gambling Behavioural tracking (positive and negative)Behavioural tracking (positive and negative) Player identificationPlayer identification Disinhibition effectsDisinhibition effects Practice/demonstration modesPractice/demonstration modes
ConclusionsConclusions Online gambling tends to provide less protection Online gambling tends to provide less protection
for vulnerable gamblersfor vulnerable gamblers
Therefore higher levels of social responsibility are Therefore higher levels of social responsibility are requiredrequired
Companies need to focus on the three main SR Companies need to focus on the three main SR domains in protecting, supporting and helping domains in protecting, supporting and helping clienteleclientele