Social Media Marketing. 1 What is Social Media Marketing? Social Media defined as "a group of...
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Social Media Marketing
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1 What is Social Media Marketing?
Social Media defined as "a group of Internet applications that build upon Web 2.0, and that allow the creation and exchange of user-generated content.”
We define it as “Utilising social media websites as a means to promote your business”
Wide variety of sites: ranging from social networking to sharing photos, videos
Minimal cost, high returns And it can be fun!
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What makes Social Media websites different? Communities of users, interacting with each other Emphasis on two-way communication with potential
customers. Compare this with offline brochures: static, one-way
tool No longer considered a fad Recently, Facebook topped Google as most used
site… …400 million members worldwide: 23% of all internet
users France one of the fast-growing countries (17m users);
other major countries = all our target markets 25% of UK travel bookings influenced by social
networks
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What you will take away from this session?
Give you insights into Social Networking Provide you with tools and tips Show you strategies to link them together
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2: Types of Social Media
We’ll be looking at… Social Networking Sites (Facebook) Blogging (Wordpress, Blogspot) Micro-blogging (Twitter) Photo Sharing (Picasa, Flickr) Video Sharing (YouTube) But there are many other sites
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Social Networks: Visualisation
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Facebook: Basics Start by signing-up as a User
Note that you can control privacy settings Once you sign-up, you can populate your personal
profile… …and create a Page
Group vs Page Important distinction Groups like ‘clubs’, association of people, lack
features for promoting your business Pages: indexed by search engines Allows your personal profile to be distinct from
your business
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Facebook: Features of Pages Fans: people Like Pages, and it’s easy to send
updates Photos & videos Wall Discussions Events Insights
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Facebook: Setting up a Page Go to: http://www.facebook.com/pages/ Click on ‘Create Page’
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Facebook: Setting up a Page 2 Select ‘Brand, Product, or
Organization’ This, rather than ‘Local Business’, gives
you ‘Company Overview, Mission’ options
Give your Page a name
Click ‘Create…’ button
Once you log-in, you’ll be able to administer your pageOnce created, flesh it out
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Facebook Page: key elements Page is like your Profile Look for edit icons
Main image: click to edit, browse to select
Basic & Detailed info
The more you put, the better!
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Facebook: Photos Allows you to
organise into Albums
Also allows people to post to ‘Fan Photos’
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Facebook: Events
Lets you showcase event Lets you broadcast the event to your Page’s
Fans
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Facebook: Promoting your page Use the ‘Suggest to Friends’
Link to your FB page Encourage your guests to become Fans, post photos FB also offers paid advertising Don’t forget to check your Page’s Insights
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Facebook: Summary
Facebook: Questions?
Starting point: signing-up Then create a Page for your business
Make sure you choose ‘Brand, Product, Organisation’
Choose Page Name carefully Use main elements: photos, events… Check Fans contributions Use Insights!
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3: Blogging Why Blogs allow you to say more than Twitter,
Facebook Blogs encourage dialogue (via comments) Blog allow you to become an ‘authority’ on a
topic Blog allow you to enhance your company’s
reputation A well-written blog is loved by search
engines… …especially Google Blogs can automate ‘distribution’: ‘feed’ to
people, other sites
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3: Types of Blogs
Wordpress, Blogger main ones Great start-up web presence Blogger – part of the Google ‘empire’
Updates show in Google in real-time Other blogs: e.g. LiveJournal, Moveable Type
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Blogging essentials
Always use keywords & Labels! Blog regularly Use photos from your
Flickr account (see later)
Make use of your RSS feed
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Blogging: other ways to push TwitterFeed.com Using your RSS URL, pushes it to Facebook,
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4: Micro-blogging Twitter dominates, but others such as Plurk Growing trend web-wide So important search engines including them in
results
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4: Twitter A Social Networking site in which a user can
send (and read and re-send) short messages: Tweets!
A user answers the question ‘What’s happening?’ 140 characters limit because it was originally SMS-driven 4 billion tweets in 1st QTR 2010; 18 million registered users:
10% of Internet users
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Twitter: basics So, a Tweet is a message, 140 characters
max, whereby you update the ‘world’ about ‘what’s happening’ in your world
A Retweet is the re-posting of someone’s tweet
Following is becoming a ‘fan’ of someone You can ‘Direct Message’ someone privately Functions not supported by Twitter directly are
provided by third-party applications – e.g. the ability to post a photo is done via a site like TwitPic.com
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Twitter: tips Customise with a good
background image
Use keywords, hashtags (#Dominica) – remember, that search engines are using Twitter is one of the reasons we are!
Use to deep link into your blog, website
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Twitter: Summary? Has a place in your marketing Use keywords, hashtags
Twitter: Questions?
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Photo Sharing
Lets you share your photos to a wider audience
Flickr, Panoramio, Picasa, Shutterfly Gallery, Photobucket
Each is its own search engine As is Google Image search
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Photosharing: Flickr
One of the heavyweight photo-sharing sites
4 billion images Now owned by Yahoo Free and Pro accounts You should add a
Description and keyword Tags to your photos
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Photo Sharing: Panoramio
Another photo-sharing site Focus on ‘geo-location’ – placing image on
maps Integrates with Google Earth/Maps Owned by Google Google Maps ‘#1 travel website’
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Photosharing: Picasa Free: part of Google; #16 Top 20 websites 1Gb storage Note: also allows you to upload via e-mail. Importantly, you can control who you share
with, which will allow your photo to be included in Google Image search results.
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Video sharing YouTube dominates 32 billion watched; 40% of market Another Google site Remember: other Social Networking sites
(Flickr, Facebook) can host video clips Strategy:
Host your videos on YouTube, & link to or embed them
Make use (link/embed) of others Don’t forget to use keywords when describing your
video
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YouTube:
Videos now up to 2GB & +15 minutes long Your account – ‘Channel’ – can be customised
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Photo & Video Sharing: Summary
Photo & Video Sharing: Questions?
Flickr can facilitate blogging Picasa to tap into Google Images Panoramio to tap into Google Earth Host your videos on YouTube, and link to them
from your blog, twitter, website
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Pulling it all together Participating in the biggest of the Social
Networking sites could take a lot of your time! So make the process easier! Use the ability of Social Networking sites to
‘share’ Sharing
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Social Networking Strategy Use the ability to automate sharing Push, Pull and Feed!
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Sharing: sending from your phone A mobile phone lets you keep easily update your
Social Network sites Can send updates direct to Facebook, Twitter, blog Even better, you can send photos Key to this: each site has an private ‘updates’ email
For example, at Carnival I updated Facebook, Twitter, Blog by sending one e-mail with a photo.
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Sharing Updates via E-mail: How? Find out the private e-mails of your accounts –
these are used to send updates (text/photos) to the account. Don’t share these!
1. In Facebook, click on the ‘Photos’ icon on your Profile
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Facebook Updates cont…
Step 2: Click ‘Upload a Photo’
Step 3: Click ‘Upload via e-mail’
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Facebook Update E-mail
Final step is to note the unique e-mail address for your updates.
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Sharing between sites It’s relatively easy to feed an update across
social media sites!
Upload a photo to Flickr
Click ‘Blog This’ Choose blog or
even Twitter Post it!
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Review Your Progress You must review the results of your
Networking Ultimately, your aim is to drive traffic to your
website. So check traffic using a tool like Google Analytics.
Don’t judge ‘results’ by bookings, check the source of your traffic
Use your Facebook PageInsights
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Facebook Insights Analytics
for Facebook
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Watch the stream Search for you business, product What are people saying about you? Participate in discussions
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Summary Use update e-mails Share… and connect your networks Use analytics & Insights
Thank you! Questions? Check http://www.delphis-intl.com for material