Social Media in the University Context
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DESIGN FOR THE WEB
OSU Spring Training, 2011
Social Media
Rachel Beck, Weston Miller, Robin Rosetta, Nicole Strong, Chris LaBelle
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DESIGN FOR THE WEB
What is Social Media?
Social Media are media for social interaction, using highly accessible and scalable communication techniques. Social media is the use of web-based and mobile technologies to turn communication into interactive dialogue (Wikipedia).
Keywords: Interactive, blended technologies, affiliation and community building, access, grass roots
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DESIGN FOR THE WEB
Some Social Media Categories
• Blogging• Instant Messaging (IM)• Video repository• Social networks• Bulletin boards• Ranking & comments• Photo repository• Microblogging• Place-based reporting• Virtual worlds• Gaming• Surveys
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DESIGN FOR THE WEB
Some Luminaries
Michael Wesch – KU State
Clay Shirkey – NYU
Andrew Keen – Cult of the Amateur
Wael Ghonim – Egyptian Facebook Employee
Harold Jarche – Networks and Learning
Chris Anderson – The Long Tail
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DESIGN FOR THE WEB
Social Media and Change
"Our revolution is like Wikipedia, okay? Everyone is contributing content, [but] you don't know the names of the people contributing the content. This is exactly what happened. Revolution 2.0 in Egypt was exactly the same. Everyone contributing small pieces, bits and pieces. We drew this whole picture of a revolution. And no one is the hero in that picture.“
Wael Ghonim
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DESIGN FOR THE WEB
The University Context• Reaching more people with less effort
• Reaching the right people regardless of effort
• Newer audiences and preference
• Older audiences and changing preference
• Marketing (PBO, branding, mindshare)
• Notification systems (crops, fires, pests,etc.)
• Maximizing volunteer activity (crowdsourcing, group management)
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DESIGN FOR THE WEB
Extension’s Situation• Perception matters for businesses
• Perception really matters for Extension
• Our world has virtualized and is mobile
• Farmers and AG use tech just like everyone else
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DESIGN FOR THE WEB
Soul Searching….• What are the implications for Extension if we do not weave social media into our communication activity? What opportunities will we miss?
• How much time does it actually take? Is this going to create more work for me without sufficient ROI?
• How do we share the work in our group? Should or can everyone contribute equally?
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DESIGN FOR THE WEB
Recognize this vehicle?
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DESIGN FOR THE WEB
The Main Point….• What is your professional objective and will social media tools help you meet that objective?
Distance Education and Back to the Futurei.e. Vehicle analogy, media affect and the stirrup
“Mere vehicle” (Clark, 1983) “Inherent possibilities” of the stirrup (Finn,1964)
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DESIGN FOR THE WEB
Adoption
Social factorsVision of leadershipLevel of democracyBenefit derived
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DESIGN FOR THE WEB
Hi, my name is Nicole. http://extension.oregonstate.edu/mwm/http://twitter.com/ormwmhttp://womenowningwoodlands.blogspot.comhttp://masterwoodlandmanager.ning.comhttp://blogs.oregonstate.edu/twistytales
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DESIGN FOR THE WEB
I Use Social Media for:•Efficient Outreach•Community Management•Peer-to-Peer Learning•Professional Networking•Creativity/Service
•
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DESIGN FOR THE WEB
Efficient Outreach: 600 people in 1 click
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DESIGN FOR THE WEB
Listservs:
Spend about 30 min/week sending emailsMore time spent (thankfully not by me!) keeping database up- to-date
Impact: Save $$ - About $1000/year for newsletter $1500/year for advertising
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DESIGN FOR THE WEB
Community Management: website
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DESIGN FOR THE WEB
Community Management: Blog
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DESIGN FOR THE WEB
Websites + Blogs:
Spend about 1 hour/month on websiteSpend about 2 hours/month on blog
Impact Measurements:Hits/monthAttendance at programs
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DESIGN FOR THE WEB
Peer “2” Peer Learning
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DESIGN FOR THE WEB
Peer Communities:
•Not quite caught on YET among forest landowners•Need regular moderation / stimulation (which I am not doing well)•Ning is just one more thing to join, switching to Facebook soon.•I have faith in this tool!
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DESIGN FOR THE WEB
Professional Networking / Outreach
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DESIGN FOR THE WEB
Professional Networking: (Twitter)
•Spend about 1 hour month on this•Mayor Sam Adams (or his staff) knows what I (and Extension) am up to!•Increased exposure = increased grant support opportunities•Great way to learn about other programs/find collaborators•It’s like reading 30 newspapers!
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DESIGN FOR THE WEB
Creativity / Service
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DESIGN FOR THE WEB
Creativity/Service:
•Can do it whenever the spirit moves me•It’s nice to ruminate on something other than forestry sometimes….•Increases awareness of Extension and rural issues among a whole new demographic
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DESIGN FOR THE WEB
In Summary:This does not have to be daunting (~ 7 hours/month, less than email!)
My advice to you before you jump on the bandwagon:•Articulate your objectives in advance•Pick the right tool for your objectives•Put it in your plan of work•Think about how you are going to monitor success – in advance•Have fun with it!
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DESIGN FOR THE WEB
Going Social•Utilizing Social Media for
Extension Outreach
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DESIGN FOR THE WEB
• New audiences• Timely• Awareness• Engaging• “Push” • Multiplier effect• Interactive
Strategy
Not the same audiences. The Medium is the Message
Nearly instant communicationEducate stakeholders about my
activities, Science EducationUse lighter tone, integrate diverse media, art, musicUse media outlets to
direct recipientsRetweet and Share
Replies and Comments
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DESIGN FOR THE WEB
Lessons Learned•Restraint
•Time commitment
•Multi-purpose vs. multi-task
•Evaluation and impact measurement
•Innovate
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DESIGN FOR THE WEB
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DESIGN FOR THE WEB
Word Press for volunteer content development
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DESIGN FOR THE WEB
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DESIGN FOR THE WEB
Email plant problem intake form w/ picture upload
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