Social media communications capturing the record from world usability day conference

Social Media Communications:Capturing the Record

iCognition Pty LtdPresenter: Nigel Carruthers-Taylor, Director

www.diemsolutions.com

Importance of Social Media:Response to Gov 2.0 Report

“..to engage in online conversations with our citizens and our stakeholders’’ Lindsay Tanner

make use of social networking and ‘crowdsourcing’ tools and techniques to enhance agency policymaking, implementation and continuous improvement. Recommendation 3

increase the use of online tools and platforms for internal collaboration. Recommendation 3


Response to Gov 2.0 Report - Recordkeeping

effective, efficient and secure use of Web 2.0 tools. Recommendation 10

ensure that copies of records so generated are retained in the possession of the Commonwealth such that they satisfy the definition of Commonwealth Record in the Archives Act 1983. Recommendation 12

define Commonwealth records as any information created or received by the Commonwealth in the course of performing Commonwealth business. Recommendation 12


APS Guidance on Social Media Use

guidance for APS employees participating in online media that encourages involvement in robust policy conversations in a professional and respectful manner. Circular 2009/6: Protocols for online media participation

AGIMO Online Consultation Guidelines gives advice on Acceptable Use Policy


APS Values and Code of Conduct in practice, Chapter

3 & 15Provides ground rules APS Values and Code of Conduct apply to working with online media Decisions about the need for records, including retention periods, are made with reference to:

business needs; the requirements of organisational accountability; and community expectations

technology also offers opportunities for more efficient, reliable and accessible recordkeeping


What kinds of Social Media Communications?

BlogsForumsInternal Communication tools, e.g.:

Microsoft CommunicatorYammer

Twitter feedsFacebook feedsOther RSS feedsWebsites

Example Viewing and Capturing

Media Feeds using Diem Portal

Click on this and the Tweet is Captured (both an image of it and the text)

Diem Portal: A Captured Tweet

A Full Twitter Feed Captured

Capturing a Web site Page in both Text and Image


Another Example – Capturing SharePoint Items

SharePoint items can be captured transparently

User doesn’t know

Each item is defined as a list

Each list item is mapped to a record structure

Everything is captured automatically while the user works

Each Item in this Site is a List

Same with this Blog....

You Map the SharePoint List Items to TRIM Records


Now See it in Action

Click on the following and watch how everything can be captured:

http://h41112.www4.hp.com/promo/imhub/trim/SharePoint/HP_TRIM_Version_7_Integration_for_SharePoint.htm


Questions?

Social media communications capturing the record from world usability day conference

Business

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